DANG THANH LANPersonal Details Address: 404a A13 Thanh Xuan Bac, Hanoi

Telephone(home): 04.35531178Telephone(mobile): 0983987628Mail: dtl_1987@yahoo.comDate of Birth: 06/20/1987Gender: FemaleNationality: VietnamI.D Number: 012771271Marital status: Single

Education 2005-2009 Hanoi Open University Hanoi, VN• Bachelor of Business Management

Achieved university certificate(Major: hospitality management)

2002-2005 Le Quy Don high school Hanoi, VN• Achieved high school certificate

Experience May 2010-Present IGS VietnamUnit 202 2nd floor 20 Tran Hung Dao Street, Hoan Kiem Dist, HanoiAttendee executive

• Help to prepare attendee list for conference• Take care attendee who take part in event• Sale the ticket for event• Search and look for database

November 2009-April 2010 Hanoi School of Business (HSB), Vietnam National University 144 Xuan Thuy street, Cau Giay district, HanoiAdministration Executive

• Help to develop events taken place in HSB (Graduation MBA day, Opening classes, Village festival…)

• Book tea-break for MBA classes, meetings…• Do renew and extend a visa for lectures and personnel• Providing service for internal customer (facility, stationery,

receiving order from different departments…)• Preparing meeting room and taking meeting’s minutes • Treating document in

April 2009-August 2009 Indochina 1 hotel 13-15 Au Trieu, Hanoi

Receptionist• Learnt how to sell rooms, tours and to use a hotel booking

system• Receive and arrange new booking, connect customers to other

department • Developed my telephone communication skills and customer

relations skill when dealing with customer’s calls and booking• Develop my ability to deal with customer complain

Third & last-year student Al Fresco’s 98 Xuan Dieu street, Tay Ho district, HanoiWaitress

• Develop my communication skills, as I deal with guests from many different places (Spain, India, Denmark, French…)

• Practice my ability to observe to serve guest at the right time or to control

• Indicate my ability to work in a team more helpfully• Know famous foods ingredients, how to upsell correctly

Other jobs/assignment

• October 2007-February 2008 work as a volunteer on the SJ Vietnam (Solidarites jeunesses Vietnam)

• Get Certificate in 7th TNW and 6th General assembly of NVDA from SJ Vietnam (13-22 January 2008 in Hanoi, Vietnam)

• Take part in “Students research science” competition at University

Languages EnglishSpeaking: advanced levelListening: advanced levelReading : advanced levelWriting : advanced level

Other interests/activities/skills

• Basic computer skills, including the use of Microsoft office applications

• Enjoy traveling (Bac Kan, Sapa, Lang Son, Hue, Da Nang, Hoi An, Thanh Hoa, Ninh Binh, Thai Binh…)

Referees Mr.Cao Xuan GiangManager, Indochina 1 hotel 13-

Mr.Pham Tien NgocManager, Al Fresco’s, 98 Xuan

15 Au trieu, Hanoi, VietnamPhone: 0912040096Relationship: former manager

Dieu, Hanoi, VietnamPhone: 0912181823Relationship: former manager