Data Center Services Simplified Portfolio Education Deck

2017 Lenovo

7/18/2017

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Key Benefits (Open with why the change?)

• Clear and concise service options to meet your hardware needs • Portfolio view more in line with competitors • Smooth user experience within the configurator • Customers can easily add services as needed • Making Services simple to sell • Higher revenue / profit through the added benefits of recommended services

Foundation Essential

Advanced

Mission Critical (coming soon)

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Lenovo Data Center Support Services

Essential

Essential Services offer enhanced uptime

for core business workloads. Featuring

onsite, 4-hour response time 24 hours per

day, 7 days per week, Lenovo technicians

will install all replacement parts onsite.

Data security protection with Your Drive,

Your Data is included.

Services can be purchased for periods up

to five years.

Recommended additional services include

Hardware Installation and Enterprise

Software Support.

Future Offering - 2H 2017

24 Hour Committed Service Repair

Advanced

Advanced Services maximize uptime for

critical workloads and applications.

Advanced Services offer all the features of

our Essential Services with the addition of

rapid, 2-hour onsite response times, 24

hours per day, 7 days per week.

Advanced Services are available for terms

up to five years.

Additional services can be added including

Hardware Installation and Enterprise

Software Support.

Future Offering - 2H 2017

6 Hour Committed Service Repair

Foundation

Foundation Services feature onsite, next

business day response during normal

business hours for service calls, including

onsite installation of all replacement parts.

Extend and enhance your warranty with

coverage for up to five years.

Additional recommended optional services

include Hardware Installation, Enterprise

Server Software Support and YourDrive

YourData.

We Make Easy to Choose Services Matched to Business Needs

Our new, simplified services portfolio makes it easy to choose the Lenovo Services that are just right! Select the service level that fits

your needs, your workloads, and your budget. All of our Services include onsite repair for even the most simple to replace parts, and our

Essential and Advanced offerings protect your data at no additional cost. Fully customizable by adding optional services like software

support and installation, Lenovo’s Services portfolio is designed to deliver simplicity and value to meet the needs of any business.

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Simplified Portfolio Services

Essential Best choice for systems where

maximum uptime is essential to the

business.

• 24x7 4 Hour Response

• CRU/FRU Onsite Tech. Dispatch

• Includes YourDrive YourData

• Extend coverage up to 5 years

• 1 and 2 year Post Warranty

Options

Advanced Robust coverage for systems

supporting workloads that are

mission critical to the business.

• 24x7 2 Hour Response

• CRU/FRU Onsite Tech. Dispatch

• Includes YourDrive YourData

• Extend coverage up to 5 years

• 1 and 2 year Post Warranty

Options

Foundation Upgrade your base warranty and

extend support of your systems.

• 9x5 Next Business Day

Response

• CRU/FRU Onsite Tech. Dispatch

• Extend coverage up to 5 years

• 1 and 2 year Post Warranty

Options

9x5 Next Business Day Onsite (CRU/FRU Mix)

(CRU Parts Shipped, FRU Onsite Tech Dispatch)

1 Year or 3 Years Coverage Depending on Machine Type

Remember YourDrive YourData includes HDDs, SSDs, and RAM modules

Base

Warranty

Upgrades

+

Extensions

Recommended

Add-On

Services

• YourDrive YourData

• Enterprise Software Support (ESS)

• Hardware Installation

• Enterprise Software Support (ESS)

• Hardware Installation

• Enterprise Software Support (ESS)

• Hardware Installation

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Competitive View G

OO

D

BE

TT

ER

B

ES

T

DELL Basic HW

Support

Mission Critical

(2 Hr Response)

(Contract Only)

24x7

(4 Hr Response)

Mission Critical

(4 Hr Response)

NBD NBD Foundation

(NBD)

Essential

(4 Hr Response)

Advanced

(2 Hr Response)

Lenovo

Simplified Portfolio

Call to Repair

(6 Hr Response)

HP Foundation

Care

Simplified Portfolio brings Lenovo more in line with competitors services grouping

Service response times are not guaranteed; best-effort only

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Configurator Experience

Simplified Portfolio View Current Portfolio View

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Services main page view

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Choosing the Right Services in the Configurator

Customer can select only one service bundle from the available service bundles

When customer selects a service from the Foundation bundle, the configurator displays the Essential

Services bundle to the customer as an upgrade option

If the customer changes their selection from the Foundation bundle to the Essential bundle, a

confirmation message will be displayed

The configurator will filter and display only the recommended services that are applicable to the selected

services bundle

Example: If the user selects one year of service, the system should only display one year of the

applicable recommended services

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Foundation Services

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Foundation Services w YDYD

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Essential Services

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Advanced Services

13 2016 Lenovo Internal. All rights reserved.

Hardware CTO – with LESC Services Tab

• LESC Services Look and Feel

• Simplified Portfolio (PN reduction)

• Classification by Foundation,

Essential, Advanced (Description

Only)

This CTO view is used by LESC Non-Integrated users, China LMS users, and LBP Integrated users.

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Current to New Simplified Portfolio Mapping Understand current services to new Simplified Portfolio Services options

Copyright © 2016 Lenovo. All rights reserved.

Service Current Description

Base

Warranty

(1 or 3 years)

• 9x5 Next Business Day Onsite (CRU/FRU Mix aka

Parts Delivered)

Base

Warranty

Extension

• Extend base warranty (CRU/FRU mix aka Parts

Delivered) coverage from 3 to 5 years

Warranty

Upgrade

Options

(3, 4 or 5

years)

• 9x5, Technician Installed, Next Business Day

• 9x5, Technician Installed, 4 Hour Response Time

• 24x7, Technician Installed, Next Business Day

• 24x7, Technician Installed, 4 Hour Response Time

• 24x7, Technician Installed, 2 Hour Response Time

ESS • Multi-OS, Multi-Apps, or Multi-OS and Apps

New Simplified Portfolio Description

• 9x5 Next Business Day Onsite (CRU/FRU Mix)

• No Longer Available

• Must choose a Warranty Upgrade Option

• Foundation Service, Next Business Day Response

• No Longer Available

• No Longer Available

• Essential Service, 24x7 4 Hour Response

• Advanced Service, 24x7 2 Hour Response

• Multi-OS or Multi-OS and Apps

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Simplified Portfolio-Configurator display of services PNs Display in LESC

Services for products Broadwell (March 2016) to present : (Harmonized portfolio) → Current 7 digit PNs that match the Simplified Portfolio set-up (for example 3yr 24x7x4hr +YDYD) will be renamed to Simplified

Portfolio Branding (Foundation, Essential, Advanced) and assigned the right categories to become visible in LESC

→ PNs will match the Purley Simplified Portfolio set-up exactly. The only difference is 7 digit PNs used instead of 10.

→ Currently available PNs that don’t match the Simplified Portfolio set-up (for example 3yr 9x5x4hr) won’t be visible in LESC

anymore, however they remain orderable in CRM

→ All currently available PNs remain orderable in CRM

Services for products older than Broadwell (March 2016): (Pre-harmonized PNs) → Current PNs that match the Simplified Portfolio the closest will be assigned the Simplified categories which will make them

visible in LESC but PN description won’t be changed. For example:

3yr 24x7x4hr response = PN will appear under Essential category but PN description wont’ be renamed

‘Essential’ since it it’s not bundled with YDYD

3yr 24x7x2hr response = PN will appear under Advanced category but PN description won’t be renamed

‘Advanced’ since it’s not bundled with YDYD

→ This solution is not perfect but it allows services to be visible in LESC instead of no services options offered in the configurator.

→ The current PN descriptions will remain as they currently are.

→ No rebranding of PN description will keep the marketing message of the Simplified Portfolio clear and simple.

→ All other PNs that are currently available and won’t get new categories won’t be visible in LESC but remain orderable in CRM.

Display in other configurators (SSCT, X-Config, PSAT) Currently existing categories will remain. Purley services will appear under WAMO and PW categories but will have Simplified

Portfolio naming

All other services PNs remain as they are today

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Frequently Asked Questions Question: How will pre-Broadwell hardware services be displayed in the configurator tools?

• Answer: The services for the Broadwell and pre-Broadwell systems that map to the simplified portfolio

categories will display the new Simplified Portfolio naming with the current valid 7-digit part numbers.

The part numbers that do not map to the simplified portfolio categories will be “hidden” in the

configurator, but will be available for ordering in LICRM.

The LPN PNs that do not map to the simplified portfolio can be referenced in the WAMO files located on

Lenovo Partner Network (LPN): http://www.lenovopartnernetwork.com/datacenter-services

Question: Can the entire list of services part numbers be downloaded from configurator using the download

catalog function?

• Answer: Only those PNs that are in the configurator can be downloaded using the catalog function. For North America, please refer to the NA WAMO file for a complete list of service part numbers.

Question: Will Post Warranty part numbers be available to add to hardware configurations created in the

configurator tools?

• Answer: Yes, Post Warranty part numbers will be available in the configurator tools.