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Communicating things integrate processes
Messenger for salesforce.com
Communicate2integrate .com
Data Sheet IoT Communicator v1.3Datasheet: Communicator package for salesforce.com
Level 1 - the „so what?“ level€2.470 per year/org*
Voice and text messages, Email and Web Services directly from your salesforce.com
contact screen. Click on the „Send Message“ button (see screen shot to the right) and open up a Visualforce interface page. Choose your message type from our four standard message
Communicate2Integrate - a business unit of IT & Business Services GmbH || [email protected] || www. communicate2integrate.com
CONTACT US TODAY AND WE GLADLY WILL DEMONSTRATE OUR SOLUTION “IOT COMMUNICATOR“ TO YOU AND YOUR TEAM
types (see screenshot below) and then type in the message content. You can also specify a subject and do some basic formatting using emails. Once done click „Send“ , the message is send almost instantaneously. Every message sent will also create an activity (task) within salesforce.com ensuring users have an „audit trail“ for every specific contact. If needed the specific task can be viewed to see all details of the communication. The message gateway we are using is very mature and allows you to send messages to and within almost 200 countries at very reasonable prices. Our call charges start with 2 cents per call and there is no limit to the number of calls you can do at any one day. If you have your own message gateway we can integrate it with any accessible API.
This package implements 100% native messaging right onto your salesforce.com screen and enables the salesforce.com user to seamlessly send personalized voice messages (text to voice), of course text messages and emails but also Web Services Calls. Using
Web Services salesforce.com can talk to „things“ or execute more complex software related tasks which is a very effective way to deal with the „Internet of Things (IoT)“ challenges your company might encounter.Conference calling, transfer calls and two-way communication (dial 1 for „yes“, 2 for „no“ or connect to an agent) can be implemented as optional features.
Level 2 - the „that‘s nice“ level€3.260 per year/org*
Our communication package can be used within any salesforce.com process. We can also open it up to other objects for you and all salesforce.com functionality can be integrated on request (workflows, triggers, additional Visualforce pages) to make it part of a
bigger solution. Contact us for information: [email protected] .
Views can be used to address groups of contacts with a message that needs to be send out simultaneously (i.e. Emergency Bug Fix). After the user executed a view s/he has the option
to select all or only certain contacts and send a message to the selected group. Once the „Send Message“ button is clicked the message interface opens up (screenshot to the right), the user chooses the required medium and formulates the message. Pressing „Send“ executes the message to the entire group. On this level we also introduce templates (message object - see below). This object allows the user to pre-define messages as templates that are available for use when a new message is created.
Templates are defined in the „Message Configs“ object (custom object). Through appropriate user rights management this object can be assigned to certain groups / people. The templates
are available across the enterprise but can be also assigned to certain departments / groups only.Using templates corporate identity and consistency of messaging is achieved across the enterprise. Our license is valid for the entire salesforce.com org.
Messages can be created „on the fly“ or as described above by using templates. Messages sent on the fly cannot be re-used although still available within the activity list. Once a
message is created as a template, users can facilitate the template across all media (voice, text, mail and Web Services). Templates also can be integrated in automated communication that is initiated from outside salesforce.com (Web Services Calls - see Level 3)
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ALL of Level 1 PLUS...
*Pricing as per Q1 2016 - for current pricing please contact us
Communicating things integrate processes
Messenger for salesforce.com
Communicate2integrate .com
Data Sheet IoT Communicator v1.3
Level 3 - the „this is possible?“ level€4.850 per year/org*
Web Services offer a very economical and flexible approach to establish communication with „things“ (as in any device or application that can send and receive Web Service Calls). With Level 3 we help you not only to send Web Services Calls from salesforce.com (see Level 1 and 2) but also to receive and process incoming
Web Services Calls within your salesforce.com org. Using our IoT (Internet of Things) Communicator you can integrate every Web Services IN AND OUT Call within your salesforce.com processes. Semi - or fully automated, administered from within your salesforce.com org.
CONTACT US TODAY AND WE GLADLY WILL DEMONSTRATE OUR SOLUTION “IOT COMMUNICATOR“ TO YOU AND YOUR TEAM
Level 4 - the „unbelievable“ levelfrom €6.720 per year/org*
Our optional Internet of Things (IoT) platform caters for „power users“ who have quite a number of potential web services devices/products and don‘t want to set all of them up in salesforce.com as in- or outgoing Web Services Calls. The cloud platform consolidates, matches and even analyses Web Service Calls or requests before
salesforce.com is „hit“ by only one Web Services Call initiated by our IoT platform - more details: www.communicate2integrate.com/SFC.html (see QR code in the footer)
Analytics are the „living“ element in our concept and key ingredient to most Internet of Things (IoT) processes. At this level we introduce an „Analytics Repository“ and a „Back-End System Integration“ engine.
Back-End System integration adds real value to the Internet of Things (IoT). Not only can „things“ talk to „things“ and therefore open up a complete new dimension of communication and related business processes. In addition we also open
Communicate2Integrate - a business unit of IT & Business Services GmbH || [email protected] || www. communicate2integrate.com
ALL of Level 2 PLUS...
ALL of Level 3 PLUS...
Datasheet: Communicator package for salesforce.com
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Licensees of Level 4 will have access to our growing pool of analytical templates across all
supported back-end systems and IoT devices we are engaged in. They will also benefit from the customized back-end connectors we make publicly available to all our platform users. Our platform is hosted on AWS (Amazon Web Services) and therefore very secure and scalable.
Not everything that can be
counted counts,
not everything that counts
can be counted Albert Einstein
EXAMPLE:
An industrial washing machine reports an error through a Web Services Call,
salesforce.com receives the Web Services Call and automatically matches the
product ID with the right customer. Depending on the error code sent through
by the washing machine the appropriate event / message is triggered from
within salesforce.com. This could be a basic email with error repair advice, a
warning voice call or SMS or even a Web Services Call to initiate a corrective
action to the washing machine. Alternatively if you don‘t want to send a
message or Web Services Call you can also trigger an event / task within
salesforce.com to dispatch a technician or to get support to call the customer
etc...
the back-end systems by integrating data and information from legacy systems such as SAP, Oracle, Microsoft - even AS400 and the likes for each individual customer on our platform. We inherently use our state-of-the-art third party middleware to natively access these systems at no additional cost to our users. Alternatively we are able to access data and systems through customized Web Services Calls.
Real-time analytics enable the customer to react very fast and to introduce a complete new services offering known as „Corrective Analytics“. This implies using data from “things“ in combination with data from legacy systems to derive at the right conclusion therefore unleashing a never seen before analytical power. That can not
only greatly improve competitiveness but also change customers‘ perception of your business.
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*Pricing as per Q1 2016 - for current pricing please contact us
