Managing the Smart ClientPresented by: David Degitz, iVisionMatt McKinley, iVisionGabe Damiani, iVisionKyle Broussard, King & Spalding

Agenda

IntroductionsDesktop Management Challenges & Trendsg gCase Study #1Case Study #2Case Study #2Case Study #3Options to Consider in Getting StartedQ & A

IntroductionsiVi i L l T h l M t S l ti CiVision: Legal Technology Management Solutions Company

Professional Credentials: PMI, ITIL, CISSP, CBCP, RCDD

Technical Partnerships & Certifications

- Advanced Infrastructure- Data Management

- Information Worker- Networking

Security- Security

IntroductionsiVi i ’ S M B k diVision’s Systems Management Background

Company Founded Focused on Systems ManagementWorked with Microsoft to Develop System Center Components Worked with Microsoft to Develop System Center Components Developed Legal Management Packs for System CenterMicrosoft Commissioned for ATM Management PackD l d iVi i P d t th t E t d Mi ft I f t tDeveloped iVision Products that Extend Microsoft InfrastructureVMware VAC (VSRM & VDI Implementations)200+ Applications in iVision Application Packaging LibraryAverage iVision Consultant Possess 15+ years’ experience

Desktop Management Challenges

70% of PC Costs are Non-Hardware/Software Costs

ILTA Survey

Help Desk & Desktop Support to User Ratio is 1 to 50

ILTA Survey

Desktop Management Challenges

Three Areas ImpactedBusinessAttorney & Staff (End-User)IT

Business Challenge (Labor)

Example: 1,000 Person Law Firm1 Person Desktop Management2.5 People Tier 3 Application Support4 People Tier 2 Desktop Support8 People Tier 1 Desktop Support4 People Desktop Techniciansp p

Cost to Firm: $1.3million in Labor ONLY

Business Challenge (Software Management)

Software License ManagementAd-hoc Licensing RequestsUncertainty on Software Ownership / Needs Enterprise Agreement True-up Challenges

Gartner: SAM can save ~19% in Software CostsExample: Firms spending $300k-$500k per year in Example: Firms spending $300k $500k per year in Software may be wasting ~$60k to ~$100k

Attorney & Staff Challenges

Highly Demanding Clients To SupportIntolerance for Downtime & Performance IssuesConsistency Requirements (Same Look & Feel)

Remote Application Access Remote Application Access Desktop Management & Updates Desktop Migrations (Profiles)Desktop Migrations (Profiles)Business Continuity

IT Challenges

Complexity (People, Process & Technology)Application Packaging & Distributiong gNecessity to Deliver:

Remote Application Access Remote Application Access Desktop Migrations, Management & Updates Data Backup Protection & Security Data Backup, Protection & Security Business Continuity

Fiscal ResponsibilityFiscal Responsibility

Case Study #1 – AMlaw 200 Firm

ChallengesLimited Timeline for Desktop MigrationSupported Two Environments (for Remote Access)Financial Pressure (Desire to Show Savings to Firm)

SolutionVDI (Virtual Desktop Infrastructure)VDI (Virtual Desktop Infrastructure)SMSiVi i L Fi D kt M t S iiVision Law Firm Desktop Management Services

Case Study #1 – AMlaw 200 Firm

BenefitsOne Desktop Environment to ManageSaved ~$100k in Software through ConsolidationMet Desktop Migration TimelineSupported Firm’s BCP ProgramDramatically Extends PC Lifespany pTwo Full-Time Employees Freed-up for Higher Priority Items

ILTA Survey

VDI – the MarketGrowth: IDC forecasts the worldwide annual market for virtual desktop software to exceed $350M in 2008 and grow to $1.1 billion in 2011

Management: The new server-hosted VDI offers most of the benefits of a gtraditional PC but with added benefit of greatly-reduced management costs -Butler Group

Trend: Arguments for IT virtualization are compelling so Butler Group believes Trend: Arguments for IT virtualization are compelling....so Butler Group believes that virtualization be undoubtedly become the norm over the next one to two years.

ROI: For one customer Forrester Research concluded a ROI of 255% with ROI: For one customer Forrester Research concluded a ROI of 255% with payback period of 17 months with VMware VDI

Case Study #2 - AMlaw 200 Firm

ChallengesLean IT Department Relative to Service Level ExpectationsNot Staffed to Deliver Application Packaging NeedsFinancial Pressure (Desire to Not Add Additional Staff)

SolutionSolutionApplication Packaging Services (iVision)C li t E i ti T ith O t id E tiCompliment Existing Team with Outside Expertise

Case Study #2 - AMlaw 200 Firm

BenefitsAdded12 to 20 Application Packages Per Month Improved Service Level, kept Staff Ratio LowDecrease Time & Cost for Application Packaging

Tiers of Service: Application Packaging

BasicManagedgProject Based

Case Study #3 – AMlaw 100 Firm

ChallengesAsset Management (Hardware & Software)Desktop Support Process between Tiers (1, 2 and 3)Desktop Management & Pre-Migration Preparedness Time Intensive & CostlyPreviously Implemented 2 Asset Management Systems

Case Study #3 – AMlaw 100 Firm

SolutionLeveraged Existing Infrastructure (AD, SMS)iVision’s iMX Asset Management iVision Law Firm Desktop Management Services

Case Study #3 – AMlaw 100 Firm

BenefitsImproved Service Level: Day-to-day & Desktop Migration ServicesSoftware & Hardware SavingsStreamlined Work Effort Between Tiers 1, 2 and 3Tier 1 (Service Desk) Greater First Call ResolutionImproved IT Department’s Processes & Workload

iMX OverviewiMX i i t t d ft l tf th t t d Mi ft l ti iMX is an integrated software platform that extends Microsoft solutions to facilitate:

Full lifecycle management of systems and technology assetsFull lifecycle management of systems and technology assetsFull lifecycle management of systems and technology assetsFull lifecycle management of systems and technology assets

True Asset Management True Asset Management

Dynamic automated workstation provisioningDynamic automated workstation provisioning

Reduce planning costs involved with an Operating System migrationReduce planning costs involved with an Operating System migration

Intuitive Web-based Desktop ManagementIntuitive Web-based Desktop Management

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Intuitive Web-based Desktop ManagementIntuitive Web-based Desktop Management

iMX Modules

Identity Management

Hardware / Software Catalog

WorkstationProvisioning

Self Service Asset Management

iVi i M t E t i (iMX)

Microsoft System Center

iVision Management Extensions (iMX)

Microsoft Server System

Microsoft System CenterSystems Management Server 2003

Business Desktop Deployment 2007Systems Center Configuration Manager 2007

Microsoft Server SystemWindows Server System & Active Directory

iMX RoadmapiMX has evolved through the

implementation of numerous desktop management solutions within varied environments

2008

20062007• 42,000 Users

2008• ? Users

• 23,000 Users

55 Countries Serviced

iMX Screen Shot

Benefit: Accurate information on software licensed owned vs. deployed

iMX Screen Shot

iMX Screen Shot

Benefit: Identify systems nearing lease-end, reducing extension costs

iMX Screen Shot

Benefit: Help desk can identify end-user technology devices for support.Benefit: Help desk can identify end user technology devices for support.Identify what to collect back upon employee separation

iMX Screen Shot

Benefit: Easily create custom reports for asset inventory information

Options to Get Started (Data Points)

Firm Dynamics (Staff Ratio, Cost Pressure, etc.)Organizational SizegInter-team ProcessesCurrent Investments (Infrastructure & Software)Current Investments (Infrastructure & Software)User Demographics (Office vs. Remote Users)Two Desktop EnvironmentsStaff Skills & SizeSoftware Agreements

Options to Get Started

Project BasedVDI PilotSCCM & SCOM Design & ImplementationCommon Desktop

ProductsiMX Asset Management iMX Asset Management

Managed ServicesShared Application Packaging ServicesShared Application Packaging Services

Q&A

Question & Answers