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David Hays Penfield Resume Page 1

David Hays Penfield411 Fox Hollow Drive Hudson, NH 03051 Home: 603-882-6732 Mobile: 603-801-9070 dhpenfield@comcast.net

Quality Assurance Manager

An experienced Manager and Test Engineer with an extensive background in software and hardware testengineering, test automation, quality assurance and process development.

Summary of Experience:Manager of Software QA Engineers and Technical Writers. Software QA Engineer. Manufacturing TestEngineer. Sustaining Engineer. Resource planning, scheduling and allocation. Process development andmonitoring. Software release management. Mentor to my staff and Junior Managers. Trained in CMMI,ISO9000 & TL9000.

Professional Experience:Nokia Siemens Networks, LLC Chelmsford, MA 1998 - 2009Manager of Software Quality Assurance / Technical Publications (2000 2009) Managed a team of Software QA Engineers and a geographically diverse team of Technical Writers working

in a global environment. Mentored QA Engineers, Technical Writers and Junior Managers.

Managed and allocated QA resources for product release and maintenance test cycles. Scheduled testcycles, then monitored and reported status to project teams and management staff.

Developed cross-functional software release processes and coordinated numerous successful releases. Experience with AGILE and Waterfall development methods. Created and maintained test plans, test reports, defect reports and release documentation. Increased effectiveness of defect tracking and provided direction to the defect database [Rational

ClearQuest] administrator.

Improved product quality by conducting cross-functional meetings to prioritize open defects and scheduletheir correction.

Improved Customer Documentation by formalizing a review process and adding it to all project schedulesas a milestone.

Completed ISO9000 / TL9000 Auditor training and participated in compliance preparation. Completed CMMI training, participated in an internal assessment and made recommendations to the

executive staff for achieving CMMI level 2.

Sr. Software QA Engineer (1998 2000)

Created automated unit and regression tests using SilkTest, Test Director, TCL, PERL and shell scripts.Maintained test plans and recorded test results.

Configured and tested client/server based OA&M applications and Web based OA&M applications runningon Solaris and Windows platforms.

Configured and tested application firmware running on Vxworks. Conducted performance testsdemonstrating 99.999% (5 nines) system resource availability.

Collected failure and recorded data which helped developers resolve software and hardware problemsquickly.

Trained in SilkTest test case development and 4Test language programming.

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Summa Four, inc. Manchester, NH1993 - 1998

Sr. Software QA Engineer Represented Test Engineering on project teams to develop unit test cases, report status and drive problem

resolution.

Performed and developed manual and automated tests for a Specialty Digital [telephone] Switch (SDS)running on Vxworks. Developed numerous test cases in C and SunOS shell script.

Designed and wrote an object oriented (C++) tool for quickly modeling custom applications, savingsignificant time and money when customer problems needed to be replicated in the lab.

Assisted Customers with design related problems in Summa Four products. Measured test coverage in application software running on Vxworks, targeting test suite enhancements to

improve coverage.

Hewlett Packard Exeter, NH1983 - 1993

Manufacturing Test Engineer (1988 1993) Developed and maintained automated processes and systems for product QA test, burn-in and final

acceptance test in Computer Manufacturing.

Diagnosed problems found in QA and manufacturing, then worked with R&D and vendors to resolve them. Part of an international team that developed automated test systems for all HP Computer Manufacturing.

Sustaining Engineer (1983 1988) Diagnosed and corrected design problems in CPU, memory, disk controller and I/O circuits. Tested and

redesigned computer systems for FCC, Part 95 emissions compliance.

Escorted Service Engineers into the field to investigate and solve difficult product problems at customerlocations.

Diagnosed component failures then worked with vendors to correct problems. Evaluated alternately sourced components for inclusion on the Approved Vendor List (AVL).

Other Experience: Automated test engineering and management using SilkTest, Test Director, Silver Creek and self-created

tools. Programming in C, C++, Perl shell and TCL, experienced with Java.

Skilled with Microsoft Office Suite, Front-Page, Project & Adobe Frame Maker. Windows 7, Windows XP, Vista, Solaris, HP-UX, Linux.

Clerk of the Fox Hollow Condominium Association, Board of Directors.

Education:

Daniel Webster College Nashua, NHCurrently pursuing a Bachelor of Science inManagement & Information Technology (BSMIT) (program completion) June 2011

Control Data Institute Burlington, MA Certificate in Computer Technology