David Lorenz View my profile on linkedin: http://www.linkedin.com/pub/david-lorenz/59/a79/490

6333 Theden St • Shawnee, KS 66218 • 816-820-9073 • dalorenz83@gmail.com

Technical Support SpecialistSUMMARY OF QUALIFICATIONS

Objective: To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction along with personal development and helps me achieve personal as well as organization goals.

Certifications: CompTIA - A+ Certified 10+ years of experience building desktop computers as well as maintaining them and setting up

home wired and wireless networks. 10+ years of experience with the Microsoft Office suite 2003 and 2007 7+ years of on the job experience repairing/replacing hardware components in desktops and

laptops; re-imaging hard drives and deploying an image out; running a burn in process to test for hardware errors; backing up customers hard drives; and removing viruses and ad-aware.

TECHNICAL SKILLS

Windows Server 2008 and 2012 - planning, deploying, configuring and maintaining AD infrastructure, environment and objects, and backing up data. Windows 7 client support and domain integration. DHCP, WINS, RRAS, IPSEC, TCP/IP, VPN, RDC, DNS, FTP, Computer Troubleshooting, Cabling, network tools including Wireshark, Net Stumbler, Putty, as well as network cabling, and setting up network printers. Working with Norton Ghost, Acronis, Anti-virus programs for personal and corporate installations, Malware programs. Excellent foundation of knowledge in Windows 7, Vista, 8/8.1, and Windows 10 in a standalone and as a domain environment. Knowledgeable in Microsoft Office Suite 2007 through 2016. Basic knowledge in Cisco hardware and MAC OS. Experience in setting up iPhone and Android phones.

PROFESSIONAL EXPERIENCE

Invision, Lenexa, KS March 2013 to PresentNetwork Support Technician

Setting up new server deployments. Working with AD and Exchange to add/remove users and setup new mailboxes. Working with clients remotely via remote utilities to resolve their issues. Remotely administering servers. Transitioning clients from an in house Exchange server or another service provider to Office 365. Helped clients remove malware, spyware, ransom ware from their computers and recover lost data. Work with Backup Exec, Windows Backup, and MozyPro as backup solutions. Working with outside vendors to get parts ordered and replaced. Working with a ticketing program to keep track of work done and client information. Working with a hardware based firewall to provide security for the network.

BNSF Railroad, Kansas City, MO Nov. 2011 to Aug. 2012Conductor

Ensure compliance with all train orders, signals, and railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA)

Review instructions from dispatchers and yardmasters, and discuss with locomotive engineer and train crew

Read and understand bulletins, work orders, and switch lists Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs

to railcars, including replacing heavy couplings or air brake hoses Work with customers to ensure accurate movement and placement of cars Operate locomotive equipment through the use of remote control device. Comprehend color and/or hand signals and systems

Heartland Services, Leawood, KS Feb. 2006 to Nov. 2011Laptop Technician and Projector Technician

Test and diagnose laptops/projectors that are sent in by customers Assessed work needed and provided work estimates to customers. Repair and replace defective and broken components Imaged customers hard drives Keep a clean work space

Longview Community College, Lee's Summit, MO Jan. 2002 to May 2003Computer Lab Internship

Assisting students with problems in the lab dealing with a computer or printer issue Imaging and re-imaging of computers in classrooms Update programs used in the classrooms Help monitor the Novell network Swap out tape drives in the server.

EDUCATION AND TECHNICAL TRAINING

Centriq Training, Leawood, KS August 2012 to Jan. 2013IT Administrator Program

Technical Competencies: Installing and supporting Windows 7/2008 in virtual environment. Installing, configuring, managing, and maintaining hardware. IP and IP Routing; IPSec; DHCP; Remote Access. Configuring Domain Name Resolution, Network Connectivity; Installing and Deploying Windows

Server 2008. AD DS; Domain Controllers; Sites and Replication; Domains and Forests. AD Group Policy; Managing Files; Backup; Managing Printers; File Servers. Monitoring Computers; Patch Management and Security; Certificate Services and Server

Virtualization. Knowledge of Key Differences between Server 2003 and Server 2008. In depth knowledge of the following: Network protocols and devices; TCP/IP including subnetting

and CIDR notation.

Fundamentals of installing, configuring and implementing security on Cisco 2950 and 3550 switches and Cisco 2811 routers with the 12.4 IOS.

Self created hands on labs to enforce technical proficiency led by a Cisco Certified Systems Instructor.

Professional IT Project Experience (virtualized and non-virtualized): Designed, planned, and implemented a Windows 7/2008 Enterprise domain structure for a

corporation. Communicated and Presented Project Results to Students, Staff and Employers.

Soft Skills Training:Business Skills for the IT Professional: Customer Service, Conflict Resolution, Problem Solving,

Teamwork, Influence, and Communication Tactics, and Personal Finance for I.T. Professionals.

Longview Community College, Lees Summit, MO 2001 to 2003 Computer Support Certificate I