DAY 14: PARTICIPATORY DESIGN

Winter 2014Informatics 131

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QUESTIONS & COMMENTS

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GOING BACK TO THE DESIGN PROCESS

Bill Moggridge

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Bill Moggridge, Designing Interactions, 2007

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Stanford d.school version

Formative User Research:

InterviewsObservationsCultural ProbesCollages

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Image: Stanford d.school

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Making sense of data & Defining a problem

PersonasMapping & Diagramming Tools

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Coming up with solutions

BrainstormingIdeating

Selecting

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Making solutions tangible

StoryboardingPrototyping

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Trying it out

Cognitive WalkthroughHeuristics

User EvaluationThink Aloud

Diary StudiesInterviews

Observations

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How does technology <x> work for people who aren’t me?

Is there something that I can change/fix/improve?

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Where are the users?

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User Research:

InterviewsObservationsCultural ProbesCollages

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Image: Stanford d.school

User Research:

InterviewsObservationsCultural ProbesCollages

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Trying it out

Cognitive WalkthroughHeuristics

User EvaluationThink Aloud

Diary StudiesInterviews

Observations

Image: Stanford d.school

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User Proxies:

personas, storyboards, user stories, research data,

personal memories, market statistics

Image: Stanford d.school

User Research:

InterviewsObservationsCultural ProbesCollages

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Trying it out

Cognitive WalkthroughHeuristics

User EvaluationThink Aloud

Diary StudiesInterviews

Observations

User Proxies:

personas, storyboards, user stories, research data,

personal memories, market statistics

Image: Stanford d.school

PARTICIPATORY DESIGN A Brief Overview

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User Research:

InterviewsObservationsCultural ProbesCollages

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Trying it out

Cognitive WalkthroughHeuristics

User EvaluationThink Aloud

Diary StudiesInterviews

Observations

User Proxies:

personas, storyboards, user stories, research data,

personal memories, market statistics

Image: Stanford d.school

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Image: Stanford d.school

PARTICIPATORY DESIGN?

“a human-centered approach advocating active user and stakeholder engagement throughout all phases of the research and design process, including co-design activities.”

-- Universal Methods of Design

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PD HISTORY: DEMOCRACY

Political aspect reflected in titles of conferences: Systems Design For, With, and By the Users “government of the people, by the people, for the

people” – Abraham Lincoln

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PD HISTORY: ROOTS IN PLACE & TIME

Europe & Scandinavia, 1970sConnected to workplace democracy movementOften involved labor unions – bringing ‘workers’ into workplace IT decisions

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WHAT WAS HAPPENING IN THE 1970S & 80S?

Remember the history readings from week 1?

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1988; 1989

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PD QUESTIONS & CONCERNS

Is it inevitable that technology be applied in ways that constrain, deskill, and devalue human work? Must we always analyze the impact of technology on people, or is there just as strong an impact of people on technology? Is improving peoples' working conditions less important than having cutting edge technology?

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Michael J. Muller and Sarah Kuhn. 1993. Participatory design. Communications of the ACM 36, 6 (June 1993), 24-28. http://doi.acm.org/10.1145/153571.255960

PD QUESTIONS & CONCERNS

Are there ways of designing jobs (and technologies to support jobs) to combine heightened productivity with human growth, challenge, and a high quality of work life for the people who hold those jobs? Is democracy valuable only outside the workplace? Can software professionals recognize and affirm the validity of perspectives other than their own, and value the expertise that comes from experience, not just the knowledge that is attested by academic credentials?

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Michael J. Muller and Sarah Kuhn. 1993. Participatory design. Communications of the ACM 36, 6 (June 1993), 24-28. http://doi.acm.org/10.1145/153571.255960

NEWLY RELEVANT TODAY?

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WISDOM 2.0 IN SF

Technology is moving closer to the body.

Can we remain in control?

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Gopi KallayilChief EvangelistBrand Marketing for Google

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Michael J. Muller and Sarah Kuhn. 1993. Participatory design. Communications of the ACM 36, 6 (June 1993), 24-28. http://doi.acm.org/10.1145/153571.255960

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http://www.maketools.com/articles-papers/PDC2010ExploratoryFrameworkFinal.pdf

A Framework for Organizing the Tools and Techniques of Participatory Design.

Elizabeth B.-N. Sanders, Eva Brandt &Thomas Binder

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PARTICIPATORY DESIGN For Ideation

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Harnessing People’s Creativity: Ideation and Expression Through Visual Communication

Elizabeth B-N Sanders & Colin William

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PD METHODS

SAY methods Focus groups Verbal communication

DO methods Applied ethnography Observation

MAKE methods Elicit creative expression

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PD METHODS

SAY methods Focus groups Verbal communication

DO methods Applied ethnography Observation

MAKE methods Elicit creative expression

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Image: Stanford d.school

TOOLS BEFORE A MEETING

WorkbooksDiariesCameras

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TOOLS AT A MEETING

CollagesCognitive Mapping (+ other maps)Velcro ModelingPlay doughMarkers, templates, erasersSketching

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DESIGN CHARETTE

Small groups of threeSketch for 10 minutesPresent best ideas to whole roomMix up groups & repeat, building on previous ideas

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DESIGN WORKSHOP

Begin with presentation of what you knowFacilitate group sharing of new ideas Affinity diagrams, with post it notes Through collages With play dough

Present to each other & build on ideas

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https://libjournal.uncg.edu/index.php/jls/article/view/503/383

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For Tuesday

Do something helpful for your projectBe creative

The Wow! Factor.

SKETCHES Week 7!

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