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GOOD VS. BAD INTERACTIONS
GOOD
• Having an understanding of residents’ study habits
• Learning new facts about the person
• Knowing residents’ “stories”
• Having difficult conversations
• Learning moments
• Guidance conversations
BAD
• Only saying “Hi” in the hallway
• Only talking about surface level topics
• Assuming information about the resident during the conversation to end the conversation sooner
• Not talking to residents
#datCAlife