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DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

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Page 1: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery
Page 2: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

DD Ombuds video

https://drive.google.com/file/d/1b0czwHKTOVACkNCaIhJK3YJamPVB-MXW/view

Page 3: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

Background

DD Ombuds - Long time in the makingAdvocates working more than 20 years for

a DD OmbudsOpportunity during the 2016 legislative

session because of tragic case of abuse of a person with a developmental disability.

Page 4: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

Legislative intent SB 6564

"The legislature finds and declares that the prevalence of the abuse and neglect of individuals with developmental disabilities has become an issue that negatively affects the health and well-being of such individuals.”

Page 5: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

DD Ombuds created - RCW 43.382

Private, non-profit contracting with the State (Department of Commerce)

Independent of the service systemProvide Ombuds services statewide Exercise independence and authorityProtect confidentiality

Page 6: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

Who Do We Serve?

People with Developmental DisabilitiesChildren AdultsAll living arrangements (supported living, AFH,

ALF, ICF/ID, NF, RHC, GTH, ESF, foster care, staffed residential, children’s group care, family homes)

Receiving any state service

Page 7: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

DD Ombuds RegionsDD Ombuds offices in Spokane, Seattle and Olympia

Page 8: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

DD Ombuds Staff

Region 1 –Eastern WA –Lisa Robbe

Region 2 – King north to the border – Andrea Kadlec and Beth Leonard

Page 9: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

DD Ombuds Staff

Region 3 - Pierce Co. south and peninsula - Noah Seidel

Statewide Staff

Betty Schwieterman

State DD Ombuds

Tim McCue

Self-Advocacy Educator

Page 10: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

Powers and Duties Provide information on rights and responsibilities

Investigate complaints

Address complaints and resolve issues at the lowest level possible

Monitor service delivery

Review state institutions, state-licensed facilities, and residences

Report on services to people with developmental disabilities

Publish reports on systemic issues to the legislature

Make recommendations for changes in policy and procedures.

Page 11: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

Systemic Issue Reports

Page 12: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

Mandatory Reporter? DD Ombuds statute is narrow. Not a mandatory reporter under RCW 74.34 Yes if witness behavior warranting criminal or

disciplinary proceedings. Somewhat unclear In meantime have protocol to involve supervisor

and legal counsel Consulting with other Ombuds – OFCO has same Have not had any instances yet

Page 13: DD Ombuds video...Provide information on rights and responsibilities Investigate complaints Address complaints and resolve issues at the lowest level possible Monitor service delivery

Contact information: Beth Leonard- [email protected]

[email protected] Line 833 727 8900www.DDOmbuds.org