DDDL Troubleshooting Aid Page 1

Detroit Diesel Diagnostic Link (DDDL) Troubleshooting Aid This document contains troubleshooting options for the following:

Frequently Asked Questions (FAQs)

Master Reprogramming System (MRS) Issues

Frequently Asked Questions (FAQs)

1. What year (i.e., vehicle coverage) does the software cover?

DDDL Version 7.x covers 2007 vehicles (DDEC VI) and newer.

DDDL Version 6.x covers 2006 vehicles (DDEC III, IV, and V) and older.

DDDL 7.x Coverage

As of September 19, 2012 DDDL 7.09 supports the following controller software:

EPA07 Engine Series

MCM CPC2

Series 60 V63.2.1 V5.03 MBE900 V13.4.2.0 V5.03 MBE4000 V13.5.0.0 V5.03 DD15 V13.4.2.0 V5.03 DD13 V13.4.2.0 V5.03

EPA10 Engine Series

MCM2 ACM2 CPC2+

DD13 V7.7.0.50 V8.7.0.104 V22.02.00A DD15 V7.7.0.50 V8.7.0.104 V22.02.00A DD16 V7.7.0.50 V8.7.0.104 V22.02.00A

GHG14 Engine Series

MCM2.1 ACM2.1 CPC4 TCM

DD13 M2.1.1.49 E3.1.1.49 R30_04_022A 3.04.00 DD15 M2.1.1.49 E3.1.1.49 R30_04_022A 3.04.00 DD16 M2.1.1.49 E3.1.1.49 R30_04_022A 3.04.00

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DDDL 6.x Coverage

There are now two versions of Diagnostic Link for EPA98 & EPA04 engines:

DDDL 6.45

DDDL 6.48

DDDL 6.45 is a stand-alone version distributed on a separately CD and is for those customers who do not need diagnostic capability beyond the DDEC II, III, IV & V engine platforms.

Note: DDDL 6.45 is not Windows 7 or Vista compatible and will no longer be available after 2012.

DDDL 6.48 is a version provided with the DDDL 7.09 and DDRS 7.09 CDs and is installed automatically with both software applications.

2. Does the software run on Windows 7?

DDDL versions 7.0/6.46, and higher, run on Windows 7. Please refer to the following chart:

Part/Description Current Part No. First time purchase of DDDL 6.45 CD (stand-alone CD) Not Windows 7 compatible. 820001

First time purchase of DDDL 6.45 CD (stand-alone CD and USB Link hardware kit) Not Windows 7 compatible. 620004

Upgrade from DDDL 6.4 or earlier to 6.45 (stand-alone CD) Not Windows 7 compatible. 820001U

First time purchase of DDDL 7.09/6.48 (combo CD) 820002 First time purchase of DDDL 7.09/6.48 (combo CD and USB Link hardware kit) 620003

Upgrade from DDDL 6.4 or earlier to the DDDL 7.09/6.48 CD 820002U Upgrade from DDDL 6.4 or earlier to the DDDL 7.09/6.48 (CD and USB Link Translator) 620003U

Upgrade from DDDL 7.0 to DDDL 7.09 820003U

3. Can software be installed on multiple PCs?

No, the software is licensed for one PC. If you have multiple PCs, each PC needs to have its own licensed software.

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4. Do software updates need to be registered if the update is installed with a previous version?

In most cases, the answer is yes. Software updates must be licensed. [You will get one or two that if installed properly the software will not require registration]

5. What do I do if I see the message Computer ID not permitted when trying to do an update?

It generally takes one to two weeks to gain access to the update server following registration. To gain access immediately, please call Detroit Diesel Technical Support directly at (855) 253-0423.

6. I cant find my serial number. How do I register the software?

If you cannot find your serial number, call NEXIQ Customer Support at (877) 974-3539. If you are calling outside the United States, please call 1-248-293-8285.

Master Reprogramming System (MRS) Issues 1. What is the difference between the downloaded and the CD versions of MRS?

The downloaded version does not require a CD and is downloadable via the Internet. It is good for one (1) year for any software updates available during that year.

The CD version, however, does not include any updates. If you wish to receive updates, you must purchase each update individually.

2. What do I do if I see the message Computer ID not registered.

Contact Detroit Diesel Technical Support to get connected to the DDCSN server. The Detroit Diesel Technical Support number is (855) 253-0423.

3. I lost my hard drive; can I reinstall the software on a new PC?

You can reinstall registered software once during the year of your subscription.

Frequently Asked Questions (FAQs)Master Reprogramming System (MRS) Issues