De Verbeterpraktijk - #lean #healthcare study experience (en)

Lean Healthcare Study Experience

Seattle, WA, USA Presentation

Why?  See and experience lean from

first hand observations and participation §  How does the physical environment look like? §  How do people work and behave in a lean

system?

 Talk with and learn from people working in the system

 In Seattle is a multitude of companies, being 5-‐20 years on the ‘lean journey’, eager to teach you

 ‘Borrow’ the learning curve of others. I.e. see and experience their different strategies, difficulties, results

What? When? Where? Block 1 Block 2 Block 3 -‐ Seattle visit Block 4

Example program, dates to be determined

What? The program* in Seattle

(*) Provisional and subject to change

Get to know Seattle & each other

 See Seattle, including: §  Pike Place Market

§  Space Needle

§  Starbucks

“Flow on the shop floor” at Genie Industries

“Leading by example” at Kaas Tailored

 What is the role of the leader? §  Gemba (real place), §  Genbutsu (real thing), §  Genjitsu (real data)

 Visual management

“BIG change & Lean+” at Boeing

“Standardize & Cont. learning” at Group Health Cooperative

 Daily management  Daily improvement

“The improvement ‘journey’” at Seattle Children’s Hospital

From point-‐kaizen (2000) …

… to value stream

improvement (2005)

“Health … take care” at Virginia Mason Medical Center

 How safe and predictable is your care delivery?

 How can patients experience you are applying lean?

 Are you adapting lean to your way of working, or adapting your way of working to lean?

Who? / Target group  Everyone.....

§  Physicians / specialists §  (Head) nurses §  Healthcare directors and managers §  Health Insurance directors and managers §  Healthcare suppliers

… with the ambition.... §  To improve healthcare dramatically §  To really change traditional patterns §  ‘To make a difference’ §  To create a culture of continuous improvement

… OR those who want to find out

•  Why this is important •  That it can be done

Accredited with 24

points by ABMS

What others have experienced

“The Lean philosophy and tools will give us more on-the-job enjoyment” (R. Wanders, oncologist, Maastro Clinic)

“Amazing; you should definitely do it!” (C. de Nie, neuro surgeon, St.Elisabeth, Tilburg)

“If Boeing can build an airplane in 10 days, why

does it take 20 days to start a radiation treatment?” (T. Naber, Operations

manager, Dr. Verbeeten Instituut, Tilburg)

“A fantastic way to learn how to observe and to use this experience in my Lean Journey. Something worth doing.” (J. Verver, program manager Lean Six Sigma, Reinier de Graaf Groep, Delft)

“A great experience that fundamentally changes professional thinking about management” (A.J. Michels, chief staff pulmonology St. Anna Hospital, Geldrop)

“To understand ‘lean’ you have to see it! In the Seattle Study Tour I could do that” (S.Ruoss, consultant Walker Project, Zürich)

“Taking the board and our management team to

Seattle was one of the best investments we made to promote and sustain our

Lean journey” (H. Backes, innovation

manager, Maastro Clinic, Maastricht)

Price  Price: to be agreed

 Including: §  Workshops §  Excursions §  Facilitation / coaching §  Hotel accommodation §  Breakfast – Lunch – Dinner §  Transfers in Seattle §  Book

 Excluding:

§  Flight to/from Seattle §  Insurance (travel + cancellation ) §  Expenses in private time

For more information please contact

De Verbeterpraktijk Parcivalring 279 5221 LG 's-‐Hertogenbosch [email protected] Arnout Orelio +31(0)6 -‐ 8333 5692 [email protected]

Anton van Lankveld +31(0)6 -‐ 2857 1310 [email protected]

Documents

De Verbeterpraktijk - #lean #healthcare study experience (en)