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Aims and objectives
Raise awareness about the topic To look at why this is important topic List some barriers faced by deaf patients
accessing health care Consider ways in which access and
communication can be improved
Why is it important to think about this??
Legal obligation– Equality Act 2010– The duty to make “reasonable adjustments”– substantial disadvantage because of you disability
More importantly– For the benefit our patients!!
What is it like seeing a GP if your are deaf??
This video looks at some common challenges faced by a deaf patient dealing with primary care
https://www.youtube.com/watch?v=bhwywhcsCrw&feature=player_embedded
https://www.youtube.com/watch?v=bhwywhcsCrw&feature=player_embedded#t=163
Elements to consider- it’s not just about the hearing loop!
Getting an appointment– What does the practice have in place– Can patients text, book online, email, fax
Being called into appointments – Screens, message on record
Communication preferences– Is this recorded on the record (Lipread, BSL
interpreter)
Interpreter
An interpreter should be on the National register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – badge
– Simple search online– www.nrcpd.org.uk
Appointment timing – double ??‘Interpretnow’ service Our health in your hands card It is the health providers responsibility to book and
pay for this not the patient
OOH
Accessing 999 services– http://www.emergencysms.org.uk/– Need to register phone
NHS 111– Watch this space…– NHS 24 Scotland provides interpret now
Summary
We all need to think about how we can address the health inequalities faced by deaf patients – what would you want if this were you, your relative or a friend
Watch the video Think about how this could change things in
your practice
References
Citizens Advice – Equality Act: http://www.adviceguide.org.uk/wales/discrimination_w/discrimination_unlawful_conduct_e/ge18_duty_to_make_reasonable_adjustments_for_people_with_disabilities.htm
SignHealth: http://www.signhealth.org.uk/ Our health in your hands card:
http://www.ohyh.org.uk/ Interpreter now: http://www.interpreternow.co.uk/ NRCPD interpreter search page
http://www.nrcpd.org.uk/page.php?content=55