AES-Intellinet

Page | 1 Last Revised: 1/25/2013

Dealer Guide

Welcome!

This brief guide has been designed to help you navigate our on-line dealer portal for easy

customer registration and customer account management.

We provide your own private portal, to help you better manage and fulfill your customers

specific needs, quickly and easily, allowing you to fully utilize any or all of the great features our

products offer.

Please browse this guide to familiarize yourself with our innovative on-line tool and, as always,

please feel free to call Technical Support if you need any extra assistance or have any questions.

Sincerely,

AES-Intellinet Technical Support

AES-Intellinet

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Table of Contents

Logging into your private portal

Creating a Customer Account

Configuring a Customer Account

Changing an Existing User Name and / or Password

Validating Customer Information

Registering an Interactive Services board

Adding an Interactive Services board to a Customer’s

Account

Deleting an Interactive Services board from a Customer’s Account

Configuring an Interactive Services board

Accessing Customer’s Account Feature Settings

Accessing Dealer Resources

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AES-Intellinet

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Logging into your private

portal; URL, Username and

Password are provided by AES

1. Open your web browser

and type in your private

URL.

2. Type in your dealer

Username and Password

into the appropriate fields

and click ‘Sign In’.

Creating a Customer Account: (Back To Top)

1. Click ‘Create

Account’

2. Type in Customer

Username,

Password, and

Confirm Password.

3. Click ‘Create User’

*Note a green check mark will appear if the

user name is available as shown

AES-Intellinet

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Configuring a Customer’s

Account Information: (Back To Top)

1. Click the Username of

the desired Customer.

In this case click

‘Testing123’.

2. Click the ‘Edit’ button.

3. On this screen you will

fill out the Customer’s

Information. When

done click the ‘Save’

button.

Changing an Existing User

Name and/or Password: (Back To Top)

1. Click the Username of the

desired Customer.

In this case click

‘Testing123’.

2. Click ‘Change

Password’ or ‘Change

User Name’. A new

window will appear

allowing you to fill in the

desired information.

AES-Intellinet

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Validating Customer

Information: (Back To Top)

1. Select the Username of the

customer you wish to

validate.

In this case click

‘Testing123’.

2. On the Account Contact:

View - Ensure the

following fields are filled

out. Cell & Primary Phone are recommended to be

identical.

Click ‘Validate’.

3. The following box will

appear. Click ‘OK’.

4. The following screen will

appear with your Pin

Number. *Wait for a phone call and enter in the pin

provided to you.

5. Check the e-mail account

you registered for the e-

mail confirmation and

click the link provided to

activate.

6. The following green

arrows will indicate the

account has been

validated.

Validating a customer’s account is for

information purposes to ensure the

customer’s information is entered in

correctly.

AES-Intellinet

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Registering an Interactive Services

board: (Back To Top)

1. Click ‘Dealer Menu’

‘Hardware Registration’

2. The following page will

appear. On your interactive

service board, you will find a

MAC Address & CRC

Number. Enter in the

appropriate information in

the appropriate fields.

3. Click ‘Register

Hardware’.

Your Interactive Services board will only need

to be registered by the MAC Address and

the CRC number

AES-Intellinet

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Adding an Interactive Services Board to

a Customer’s Account: (Back To Top) 1. Select the Username of the

customer you are registering the

Interactive Services board to.

In this case select ‘Testing123’.

2. Click ‘Add Hardware’ On the

Account Contact : View – Under

the Customer Premise

Equipment section:

3. The following page will pop up

(ensure we’re added for your allowed pop-ups). Click

the MAC ID of the Interactive

Services board you are adding to

your customers account.

4. The Interactive Services board is

now registered for that customer

on the “Customer Premise

Equipment” Section as shown

below.

Deleting an Interactive Services

board from a Customer’s

Account: (Back To Top)

1. Select the Username of

the customer you want to

delete the Interactive

Services board.

In this case click

‘Testing123’.

2. Under the “Customer

Premise Equipment”

Section. Find the

Interactive Service board

you wish to Delete and

click the ‘Small Red

Trash Can’ icon.

AES-Intellinet

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Configuring an Interactive

Services board: (Back To Top)

1. Click the Username of the

desired Customer.

In this case click

‘Testing123’.

2. To select the Interactive

Services board you want to

configure. Click the

“Friendly Name” or

“HW MAC” Address.

3. The following page will

appear:

On this screen you will click ‘Edit’ and fill in the appropriate fields:

Friendly Name: Defaulted to Serial Number of the registered Interactive Service board. Usually named to something known to

the customer. Examples: Home, Office, Warehouse, Etc.

Address 1, Address 2, Street number, Street name, City, State, Zip code, Site number, Suite, Floor, Description: Are set up

as informational fields. (Optional)

Block Open/Close Sending to CS: Check yes or no if you want us to block the panel from sending Openings and Closings.

Relay SIA-FSK As Contact ID: Check yes or no if you want us to translate your SIA-FSK signal to Contact ID before

sending it to the Central Station.

Firmware Program Mode: Select either Vista or DSC depending on your Panel.

o Vista (Passive), Lynx, and Lynx (Passive) is no longer supported options.

Keypad Address: Defaulted at Address 20. Ensure that your panel’s Address 20 is enabled and nothing else is being used.

Timezone Offset: Select your correct time zone. This is needed for the event log timestamps.

Supervision Preferences: View – You can change the “Supervision” time. Select the drop down box and click the time you prefer. This

is used to verify that your account is online and reporting to us. If no verification signals are received before the Supervision window

is up, it will send a signal to central station stating the system is unresponsive.

AES-Intellinet

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Accessing a Customer’s Account

Feature Settings: (Back To Top)

1. Select the Username of

the customer.

In this case click

‘Testing123’.

2. Scroll down to the bottom

half of the screen till you

see Account Feature

Settings.

In this section you can edit features for the specified customer:

Disable Additional Contacts: Enabled; Customer cannot make additional customers for their account.

Disable Contact Updates: Enabled; Customer cannot make changes to their account information.

Disable Password Change: Enabled; Customer cannot change their password.

Disable Username Change: Enabled; Customer cannot change their username.

Enable Alarm Restoral Notifications: Enabled; Allows customer to get alarm restoral notifications.

Enable Area/Partition in E-mail/SMS: Enabled; Shows Area/Partition label in E-mails & SMS.

Hide Alarm Notification Preferences: Enabled; Hides the specified notification preference on the notification page.

Hide Bypasses/Disables Notification Preferences: Enabled; Hides the specified notification preference on the notification

page.

Hide Open/Close Notification Preferences: Enabled; Hides the specified notification preference on the notification page.

Hide Supervisory Notification Preferences: Enabled; Hides the specified notification preference on the notification page.

Hide Test/Misc Notification Preferences: Enabled; Hides the specified notification preference on the notification page.

Hide Troubles Notification Preferences: Enabled; Hides the specified notification preference on the notification page.

Latch Key: Enabled; Attaches the user label to E-mail & SMS.

Require Phone Validation for Notifications: Enabled; Customer must validate their account with the proper phone and e-

mail number to receive notifications.

Scheduled Event Notification: Enabled; Sends notifications relating to scheduled events.