1 Confidential

The decision is not whether to go

on the journey to ITaaS…

It’s really about how to get there

as quickly as possible…

2 Confidential

A New

Consumption Model for IT!

Self Service

Instantly Provisioned

Always on

Cost Efficient

Elastic

3 Confidential

Why Should IT Care?

Status quo between business and IT

challenged/removed by option to use

external Cloud providers

LOB and developers bypassing IT

entirely

External providers challenging IT with

on-demand services, innovative

business models

Struggling to keep up with demand for

new services

Maintaining the ―status quo‖ of IT is

exhausting personnel

4 Confidential

Why Should IT Care?

True differentiation of an IT organization is its *intimacy* with its own business

Service Broker

5 Confidential

Today’s IT Mandate: Accelerate the Journey to ITaaS

First mover

advantage

IT at the speed of business

Fundamentally lower costs

Delight business

IT as an innovation

center, not a roadblock

6 Confidential

Are We Prepared to Support This Mandate?

Thinking, behaving, operating like a SaaS company?

New levels of automation?

New levels of self-service – a ―zero touch‖ customer-centric, on-demand world?

A ―ticketless‖ world? Demand management is drastically changing?

The ―phone should never ring‖ – we need to know before our customers know;

proactive vs. reactive before being predictive

Levels of agility and responsiveness measured in seconds/minutes not hours/days

Adopting the mindset of a service-oriented and change-responsive organization

A tomorrow where IT does not buy and operate technology but buys and brokers

services?

Some traditional IT roles shrink dramatically, ―human‖ middleware disappears, new

business engagement, communication, service broker, and business intelligence

roles are needed? IT roles become more meaningful?

Understand the transition is evolutionary and make step-wise, evolutionary changes

to get there

Survival for IT requires thought leadership, pioneering, innovation…

7 Confidential

The Old Operational Model

Change is risk

Organizational silos

Manual

Processes to…

Make things repeatable

Mitigate ―human‖ error at each step

Results

Slow, expensive

ITIL + run books

8 Confidential

The New Operational Model

Change is opportunity

Change is the steady state

Automated

Repeatable by definition

Reduced human error/risk

Results

Faster and more reliable

New IT processes

Refactored business interactions

Operational speed and dexterity to always

say ―Yes‖

9 Confidential

The Consumerization of Enterprise IT

Instant gratification

Consumer devices,

any time, any place

4 generations of consumer expectations

- Digital natives vs. digital immigrants

10 Confidential

Measuring Business Value

Efficiency Agility Control

Reduce IT costs – CAPEX and

OPEX through more efficient

utilization of hardware and human

resources

Leverage flexible infrastructure

and automation to speed delivery

of new services to the business

and its customers

Ensure data and application

security, compliance, availability,

recoverability, and performance

11 Confidential

IT SDDC CAaMP Provisioning

Self-service catalog and approval workflow

for requesting infrastructure and

applications services

Fully configured infrastructure and

application ecosystem

36 hours end-end fully configured 30+

application services (ERP, middleware,

IDM, data, portals, etc.)

~85% reduction in average

provisioning time!

Reduced costs by 40%

Predictable development and

test environments provisioned

12 Confidential

17K Users 75 Apps

SSO

2+ Devices/

Employee

Data

~ 1.2TB

75+ Apps

Multiple

computers

End-User Computing 360 using VMware Horizon Suite

13 Confidential

Its not just about

cloud computing,

software-defined networks, or

virtualizing your data center…

This misses the point.

14 Confidential

Its really about a

successful transition of our IT organization

and its mission…

15 Confidential

Radically Changing Our Thinking …

We know that success requires ―running IT like a business,‖

continued organizational transformation, and new global

service-delivery processes and methods…

But how do we push our thinking even further—a continued

re-imagining of the future?

16 Confidential

Change is Constant

17 Confidential

We are part of a growing movement

of forward-thinking IT executives ….

…that want to deliver

IT as a Service

l

18 Confidential

IT Alignment with Key VMware GTM strategies

Multiple VBC presentations

Thought leadership on LinkedIn (CXO corner), Twitter, and

Facebook

RADIO – 3 * Booths

VMworld – San Francisco – 5 approved Sessions

VMworld – Barcelona – 4 approved sessions

EMC/VMware CIO Connect Atlanta and Las Vegas

Part of GTM Field Enablement messaging team