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“DefiningYourOrganizationalContext:AStrategicAdvantage”

LearningObjectives

• GainabetterunderstandingoftheGovernor’sQualityAwardProgram

• LearnhowwritinganOrganizationalProfilecandefineyourcontextanddeterminegapsthatcanbeusedforstrategicplanning

ArkansasInstituteforPerformanceExcellenceHistory

Developedin1995byateamofvolunteerswithavarietyofbackgroundsandemployers44stateshaveBaldrige-basedawardprogramsGQAVision:“ToadvanceperformanceexcellenceandeconomicvitalityofparticipatingArkansasorganizationsthroughtraining,assessment,andrecognition.”GQAMission:“Thepreferredresourceandcatalystforexcellenceinorganizationalperformance.”

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AIPEOrganizationTheArkansasInstituteforPerformanceExcellence(AIPE)administerstheGovernor’sQualityAwardprogram

AIPEisnot-for-profit501(c)3organization

PartnerswiththeArkansasStateChamberofCommerce

BoardofDirectors

BoardofExaminers

AdvisoryBoard

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ServicesoftheArkansasInstituteforPerformanceExcellence

• Applicant/ExaminerTraining• Self-Assessment• CoachingServices

– Writinganapplication

• Seminars– Healthcare– “EngagingArkansansforBetterHealthcareOutcomes,”

Tuesday,July21,EmbassySuitesHotel,5CEOfficeofLong-TermCare– Manufacturing– Education– Business

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BaldrigeExcellenceFrameworkP.Preface:OrganizationalProfile1.Leadership2.Strategy3.Customers4.Measurement,Analysis,andKnowledgeManagement5.Workforce6.Operations7.Results

ValueofAwardandProcessAWARDRecognition• Marketing• Accreditations• ISOCertificationsPROCESSFramework• Momentum• Improvement

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ValueofFeedbackReport

• Alllevelsofawardreceiveafeedbackreport• ListsStrengthsandOpportunitiesforImprovement(OFIs)

• Non-prescriptivecommentsforimprovement• Multipleusesforfeedbackreport• StrategicPlanning• Improvementinitiatives• Certificationsandaccreditations

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GQAAwardLevels

StepstoPerformanceExcellence

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ImportanceoftheOrgProfile• Setsthecontextforunderstandingyourorganization*

• Helpsidentifygapsinkeyinformationandfocusonkeyperformancerequirementsandresults*

• Identifytopicsforwhichconflicting,littleornoinformationisavailabletouseforactionplanning*

*fromBaldrigeExcellenceFramework

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OrganizationalProfileP.1OrganizationalDescription

aOrganizationalEnvironmentbOrganizationalRelationships

P.2OrganizationalSituationaCompetitiveEnvironmentbStrategicContextcPerformanceImprovementSystem

KeyBusinessFactorsWorksheet

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2017 Healthcare Key Business Factors Worksheet

Questions Responses P.1a Organizational Environment (1) Product Offerings • What are your HEALTH CARE SERVICE offerings? • What is the relative importance of each to your

success? • What mechanisms do you use to deliver your HEALTH

CARE SERVICES?

(2) MISSION, VISION, and VALUES • What are your stated MISSION, VISION, and VALUES?

• What are your organizations’ CORE COMPETENCIES, and what is their relationship to your MISSION?

Mission,Vision,Values

• Clearunderstandingofwhoyouare• Whatdoyouwanttoaccomplish• Whatseniorleaderswantyoutobecome

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CoreCompetencies

• Greatestareasofexpertise• Strategic• Centraltofulfillingyourmission• Difficulttoimitate;provideacompetitiveadvantage

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Suppliers/Partners/Collaborators

• Servedifferentrolesinyoursuccess• Assistinprovidingcompetitiveadvantage• Offeropportunityforinnovation

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CompetitiveEnvironment• Knowledgeofyourcompetitivepositioninyourmarketandkeycollaborators• Keychangesaffectingyourcompetitivesituationandhowthosechangescanbringaboutinnovation• Useofdatabothcomparativeandcompetitive

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StrategicChallengesandAdvantages

• StrategicchallengesaregenerallyexternallydrivenandmayrelatetoqPatientsqMarketneedsorexpectationsqWorkforce

• Strategicadvantagesaregenerallyinternallydrivenandmayrelatetoq Corecompetencies

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PerformanceImprovementSystem

• Definedelementsofyourperformanceimprovementsystem• Methodsofevaluation

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2016MalcolmBaldrigeNationalQualityAward

KindredNursingandRehabilitation-MountainValley

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OrganizationalEnvironment

• 68-bedskillednursingfacilityinKellogg,Idaho• 68%long-termcareresidents;32%short-termpatientsforrehabilitation• 99employees;33keyvolunteers

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Mission

Topromotehealing,providehope,preservedignityandproducevalueforeachpatient,resident,familymember,customer,employeeandshareholderweserve.

- KindredN&R– MountainValley

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CoreCompetencies

• Greatestareasofexpertise• Strategic• Centraltofulfillingyourmission• Difficulttoimitate;provideacompetitiveadvantage

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CoreCompetencies

• Highlyengagedworkforce• Resident/PatientCentered-Care• Excellentcustomerservice

KindredN&R– MountainValley

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StrategicChallengesandAdvantages

• StrategicchallengesaregenerallyexternallydrivenandmayrelatetoqPatientsqMarketneedsorexpectationsqWorkforce

• Strategicadvantagesaregenerallyinternallydrivenandmayrelatetoq Corecompetencies

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StrategicContext

Keystrategicchallenges• SustainingstateandnationalclinicaloutcomesintheTop10%•Maintainingcensus• Retirementageofthenursingstaff

KindredN&R– MountainValley

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StrategicContextStrategicadvantages• Highcustomersatisfactionoutcomes• Seven-dayaweekrehabilitation• Five-starratingforthepastsevenyears• Cultureofperformanceexcellence• Strongcommitmenttothecommunity• Highlyengagedstaff• Focusonworkforceeducation

- KindredN&R- MountainValley

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StrategicPlanningProcessStep1)ReviewandrevisecorecompetenciesStep2)ConductdepartmentSWOTanalysisStep3)Definestrategicadvantages,strategicchallengesandstrategicopportunitiesStep4)AlignobjectiveswithKindred’sStep5)Selectkeymeasures

- KindredN&R,MountainValley

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PerformanceImprovementSystem

• Definedelementsofyourperformanceimprovementsystem• Methodsofevaluation

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PerformanceImprovement

SystematicapproachtodevelopinganddeployingactionplansthroughcyclesofevaluationandimprovementusingPSDAandQAPI.

- KindredN&R,MountainValley

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Doyouknowyour…• Mission,Vision,Values,andCoreCompetenciesandroleinstrategy

• Howsuppliers/partners/collaboratorsaidininnovation

• Competitiveenvironment• Strategicchallengesandadvantages• Performanceimprovementsystem

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NextSteps

BaldrigePerformanceExcellenceProgramhttps://www.nist.govv/baldrige

Governor’sQualityAwardProgramSueWeatter,sweatter@arkansasstatechamber.comwww.arkansas-quality.org

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