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Research Centres as a Focus Point for Regional Clusters Presentation 4th Business and Government Executive Meeting on Regional Cross-border eCommerce Development October 24, 2002 Ljubljana Slovenia. Delft University of Technology Faculty of Technology. Policy and Management Dr. H. Bouwman. - PowerPoint PPT Presentation
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SOctober 24 th, Lubljana
Bouwman, 1
Research Centres as a Focus Point for Regional Clusters
Presentation 4th Business and Government Executive Meeting on Regional Cross-border
eCommerce DevelopmentOctober 24, 2002
LjubljanaSlovenia
Delft University of Technology
Faculty of Technology. Policy and Management
Dr. H. Bouwman
SOctober 24 th, Lubljana
Bouwman, 2
Background
• Research projects• Mobile services (BITA and B4U): complex value systems,
customer value• Emetrics, Ecommerce & Ebusiness
• High tech clusters• Research program Delft University of Technology, Faculty
TBM– ICT related
• Design and management of Infrastructures
• System Service Engineering
SOctober 24 th, Lubljana
Bouwman, 3
Model for clustering of high tech firms
• Technological invention, innovation, concept creation• Tinkering in ICT: high tech entrepreneur• Clustering of demand and supply: market creation• Clustering of firms
– creation of technology network • Clustering of network with capital, governments and research
centres• Clustering of clusters
– social capital, trust and innovative context• Sustainable clustering
– evolution of firms and path-dependency networking, increasing returns
SOctober 24 th, Lubljana
Bouwman, 4
Network offirms
VentureCapital
KnowledgeInfrastructure
Government
Trust
Innovativemilieu
Socialcapital
Management
Demand
User
Marketing
Community
Supply
Seed capitalBusiness
Angels
TechnologicalInnovation
Knowledgecentres Business
Model
Technoentrepreneur
High-techStart up
High-techRegion
SOctober 24 th, Lubljana
Bouwman, 5
Public private partnerships
• National level– ICES-KIS program based funding
– Telematica Instituut
• Participation of Universities of Twente, Delft, Tilburg, TNO
• Business partners– On Institute level i.e. Ericsson, Bell Labs, KPN, IBM, ABN-AMRO, ING,
Rail-infra, Ordina, OCE Technologies, BASELL
– On project level i.e. KPN Research, IBM, ING Bank
– Gigaport and -applications
– Science parks: TCW Watergraafsmeer
– Incubators: Twinning
• Local, regional government– setting the conditions for serendipity
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Bouwman, 6
SSE Research programmeTechnology Policy Management
SOctober 24 th, Lubljana
Bouwman, 7
Aspects of service systems
ServiceSystem
Service Concept
OrganisationalArchitectures
TechnicalArchitectures
Context
OperationalProcesses
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Bouwman, 8
Aspects of service systems
• Service concept– The strategy with which a service proposes to create value for its customer.
• Organisational architecture– The interdependencies between the resources in a (set of) service
organization(s).
• Technical architecture– The software, hardware, and netware that enables the delivery of a service.
• Operational processes– The activities and their interdependencies that directly contribute to the
development and delivery of a service
SOctober 24 th, Lubljana
Bouwman, 9
Domains
• Domain: E-business– Design and evaluation of B2B and B2C services
• Domain: E-Government– Design and evaluation of G2B and G2C services
• Domain: Education– Design and evaluation of learning services
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Bouwman, 10
Perspectives
• Perspective: Collaboration– Design and evaluation of ICT supported collaboration
• Perspective: Service Logistics– Design and evaluation of the logistical characteristics of services
(people and goods)
• Perspective: Service metrics– Design and evaluation of indicators for the performance of
services
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Bouwman, 11
Structure of the program
Education
E-Government
E-Business
Service concept
Organisational archite
cture
Technical architecture
Operational p
rocesses
CollaborationService logistics
Service Metrics
SOctober 24 th, Lubljana
Bouwman, 12
Services Research
Macro
Logisticservices
Ebusinessservices
Public/ private services
Meso
Micro
Gamingbuilding
Airportmodels
Library
Transport
Navy
OLS
OLSFTAM
Harbour
Mobile services
BiTa B4U
Betade
E-commerceagents
Insurance
Finance
Police
A-synch.gov
GSS
Place
E-gov
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Bouwman, 13
Concluding remarks
• Development of research in complex environments
• Different levels in programmes– (Inter) national– University– Faculty– Research school
• Centre of excellence
• Working together with business in cases
• Focus, focus, focus
