Reliability and Performance

What you can do?

Delivering great customer experience

Strategies to deliver good performance

Browser-based

clients

Browser-based

mobile clients

Native clients on

tablets, PCs,

& desktops

Native clients

on mobile devices

Email, collaboration, communication, and productivity applications

Office 365 offers a wide variety of options across devices for customers to access the service

1st Microsoft

Data Center

Microsoft Security

Response Center

(MSRC)

Xbox

Live

Global

Foundation

Services

(GFS)

Trustworthy

Computing

Initiative (TwC)

Malware

Protection

Center

Office 2013

Office 365

1989 1995 2000 2005 2010 2012 2013

The New

Office Improved Sharing

Emails

Office 365 Adapter Office 365 Adapter

Office 365

Switch Plans

Embedded

Images PDFs in Word Web

Apps

Updated Lync mobile

clients

OneNote for iPhone

and Android phones

Q&A manager

Power Map Preview

Improvements for Excel

Directory Sync Max

Objects Auto

Increase

Windows Azure Active

Authentication

DirSync Scoping and

Filtering

Exchange Online

Inactive Mailboxes

PDF support for

SharePoint Online

Lync Online

Integrated Reporting

Office Web

Apps Update Windows Azure

Active Directory Sync

Tool - update

Admin Add Retention policy

and tag

management

Office 365 SSO with

SAML 2.0 Identity

Providers

EXO: 50 GB

Mailboxes

Exchange Online Address

Book Policies

Excel Web App

update

SharePoint Newsfeed

App for Windows 8

Lync meeting

scheduling from

OWA

Exchange Online

Archiving add-

on

Rights Management

Services

OneNote for

iPad

Go Daddy

Integration

SharePoint Online

Platform Improvements

IM mute

EXO: 50 GB

Mailboxes

Exchange group

naming policy

Directory Sync Max

Objects Auto Increase

Office on the

Web

Yammer basic

integration

Message Center

OWA for iPhone &

OWA for iPad

Encrypted Data

Project codename

“GeoFlow” preview for

Excel Directory Sync Max Objects

Auto Increase

Project codename

“GeoFlow” preview for Excel

SkyDrive Pro Sync for

Windows Get a Link

Lync mobile

clients

Connecting Skype

& Lync

Office Mobile for iPhone

& Android phones

Office Mobile for iPhone

& Android phones

Go Daddy

Integration

OWA for iPhone &

OWA for iPad

Project codename

“GeoFlow” preview for

Excel

Connecting Skype

& Lync

SkyDrive Pro apps for

Windows 8 & iOS Message Center

2013

We have delivered substantially in excess of 99.9%uptime for the last five quarters

We carry similar commitment to delivering a great performance when

customers use Office 365

99.70%

99.75%

99.80%

99.85%

99.90%

99.95%

100.00%

Quarter ending in September '13

Quarter ending in December '13

Quarter ending in March '13

Quarter ending in June '13

Quarter ending in September '13

Uptime

* Office 365 Trust Center http://trust.office365.com has the numbers for most recent quarters

Network

performance

Last mile

connectivity

Application

Performance

Benchmarking for

continuous

improvement

Investments in Data

Centers and

Networking

Rich applications for

great experience even

when Offline

Modern Browsers for

great web experience

Fine-tuning Application

performance

Improving last mile

performance

Benchmarking for

continuous

improvement

Investments in Data

Centers and

Networking

Rich applications for

great experience even

when Offline

Modern Browsers for

great web experience

Fine-tuning Application

performance

Improving last mile

performance

200 Online Services

20 Million 89 countries

Last mile and P2P

Last mile providers deliver

to consumers

P2P technology improves

last mile delivery

Core: Data centers

Global Fiber backbone that

connects Data Centers

Edge Nodes

Connect Data Centers to

Internet Exchange Points

Metro solutions

Connecting business customers

to last mile providers

In addition to major

investments in data

centers and networking

we are constantly fine

tuning other aspects like

DNS.

Example: Making DNS

lookups faster by using a

single faster DNS system

instead of a number of

them (office.com,

office365.com,

sharepoint.com, etc.)

Performance improvement for Office.com and MicrosoftOnline.com domains once they were brought on to MS Edge/MS One DNS

Benchmarking for

continuous

improvement

Investments in Data

Centers and

Networking

Rich applications for

great experience even

when Offline

Modern Browsers for

great web experience

Fine-tuning Application

performance

Improving last mile

performance

As we build new features to delight customers, we are also fine tuning all the applications like Office, Email, Collaboration & Communication to respond faster to improve overall customer experience

As an example, we have made the improvements in the area of performance:

Distributed

Caching

Disk I/O

improvements

Improved reload

times with AJAX

clients and

modern

browsers

Shredded storage

Minimal

Download

Strategy

Benchmarking for

continuous

improvement

Investments in Data

Centers and

Networking

Rich applications for

great experience even

when Offline

Modern Browsers for

great web experience

Fine-tuning Application

performance

Improving last mile

performance

Our Office clients including

Outlook and SkyDrive Pro

sync enable fabulous

experience while any data

upload or download happens

in the background

These rich applications enable

great experience even in

offline conditions such as air

travel

Similar native rich clients are

available for desktop, laptop,

Windows Phone, iOS and

Android

Benchmarking for

continuous

improvement

Investments in Data

Centers and

Networking

Rich applications for

great experience even

when Offline

Modern Browsers for

great web experience

Fine-tuning Application

performance

Improving last mile

performance

AJAX (or Asynchronous Java

script and XML) clients help us

deliver good performance in

browser based clients

In addition, use of modern

browsers enable greater

customer experience

Even Outlook Web Access, a

browser based client enables

Offline access to help in offline

situations such as Air travel

Benchmarking for

continuous

improvement

Investments in Data

Centers and

Networking

Rich applications for

great experience even

when Offline

Modern Browsers for

great web experience

Fine-tuning Application

performance

Improving last mile

performance

Bing CDNs where Office 365

Edge nodes will be deployed

The colored circles

represent edge nodes

located at the Bing

CDNs around the world

to optimize access to

Office 365 Services

Microsoft’s global network’s

peering relationship with

numerous ISPs enables easy

access to the high speed

network

Our operationalized process

of establishing new peering

relationships allows us to

constantly expand our reach

to improve customer

experience http://www.peeringdb.com/view.php?asn=8075

Establish new Points of Presence to increase

bandwidth to DCs

Office 365 Application Edge Services – coming in

2014

Optimize Online Service Applications in Data

Centers

Rich offline clients SkyDrive Pro, Outlook and Lync

• Telemetry in client applications

• Updates to client protocols for better

performance

Continued Evaluation of new Data Center

Locations

Upgrade to use modern browsers

Upgrade to new Office Pro Plus using Click2Run

Use rich Office clients

Use Local Cache in Outlook and SkyDrive Pro

Consider Hybrid Office 365 scenarios

Delegate your DNS to Office 365

Work with your ISP to peer with Microsoft

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