Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality

DELIVERING QUALITY THROUGH LEADERSHIPNHSScotland Leadership Development Strategy

June 2009

DELIVERING QUALITY THROUGH LEADERSHIPNHSScotland Leadership Development Strategy

ContentsFOREWORD 01

1.0 INTRODUCTION 02

1.1 Background

1.2 The review

1.3 The strategy

1.4 Guiding principles of the strategy

2.0 CHANGING CONTEXT 08

2.1 Quality of care

2.2 Mutuality and public engagement

2.3 Workforce and succession planning

2.4 Achieving public value

2.5 Resource management

2.6 Cross-working and complexity

2.7 Partnership working and influencing

2.8 Diversity and equality

3.0 LEADERSHIP QUALITIES AND BEHAVIOURS 12

3.1 Leadership qualities

3.2 Code of personal governance

3.3 Using the leadership qualities and behaviours

4.0 PRIORITIES FOR ACTION 16

4.1 Work with partners to drive cultural change

4.2 Build leadership and organisational development capacity and capability

4.3 Develop current leaders and teams

4.4 Nurture the supply of future leaders

4.5 Evaluate the impact of leadership development

5.0 GOVERNANCE AND ACCOUNTABILITY 26

APPENDICES

Appendix 1. Participants in the 2008-2009 Review of ‘Delivery through Leadership: NHSScotland Leadership Development Framework and Plan’ (2005) 29

Appendix 2. Leadership Qualities and Behaviours – detailed descriptors 30

Appendix 3. Code of Personal Governance for Managers 39

Appendix 4. Implementation Plan (2009-2012) 40

Appendix 5. Governance arrangements for the National Leadership Board 47

5.1 The Leadership Board 47

5.2 The National Leadership Unit and Team 48

FOREWORD

iv|01

INTRODUCTION

1.0

1.0 INTRODUCTION

1.1 Background

02|03

|Introduction|

1.2 The review

1.3 The strategy

04|05

1.4 Guiding principles of the strategy

|Introduction|

Figure 1:

Strategic context

Leadership role

Role-specifi c knowle

dge &

skills (“knowing”)

S

ervi

ce o

bje

ctiv

es

(“do

ing”

) S

ervic

e excellence

Personal qualities(“being”)

Future focus

06|07

CHANGING

CONTEXT

2.0

08|09

2.0 CHANGING CONTEXT

2.1 Quality of care

2.2 Mutuality and public engagement

2.3 Workforce and succession planning

|Changing context|

2.4 Achieving public value

2.5 Resource management

2.6 Cross-working and complexity

2.7 Partnership working and influencing

2.8 Diversity and equality

10|11

Links to other processes and resources:

LEADERSHIP QUALITIES AND

BEHAVIOURS

3.0

12|13

3.0 LEADERSHIP QUALITIES AND BEHAVIOURS

3.1 Leadership qualities

|Leadership qualities and behaviours|

Figure 2:

3.2 Code of personal governance

Ensuring focus

Achieving results

Delivering governance

Setting the direction

Developingcapability

& capacity with partners

Leading change

Creating and making choices

Personal qualities

Personal governance

Personal management

Seeking understanding

Service excellence

Future focus

14|15

3.3 Using the leadership qualities and behaviours

Inherent within the leadership qualities is the need for consistent use of positive behaviours by leaders. These are summarised in the updated version of the leadership qualities framework in Appendix 2.

The summary of behaviours recognises that performance is not simply about getting things done regardless of how. Fully effective performance requires balancing what needs to be done with how it gets done. It should be used as part of the performance review and personal development planning processes.

There is an on-line 360° feedback diagnostic tool available to support the use and development of the leadership qualities and behaviours. (For further information on the 360° tool contact your Board Development lead or the National Leadership Unit.)

PRIORITIES FOR ACTION

4.0

1716|

4.0 PRIORITIES FOR ACTION

4.1 Work with partners to drive cultural change in support of the delivery of high quality services

|Priorities for action|

Collaborating for Outcomes in Public Services

18|19

Building OD capability through networking

4.2 Build leadership and organisational development capacity and capability

|Priorities for Action|

4.3 Develop current leaders and teams

20|21

Framework for Chief Executive Development


4.4 Nurture the supply of future leaders

22|23

Management Training Scheme

Delivering the Future


4.5 Evaluate the impact of leadership development

24|25

GOVERNANCE AND

ACCOUNTABILITY

5.0

2726|

5.0 GOVERNANCE AND ACCOUNTABILITY

Figure 3:

OD Network

National Leadership Unit

National Leadership Board

|Chapter title|

Appendices

28|29

APPENDIX 1

Internal stakeholders in Scottish Government

NHSScotland Groups

External partners: Individuals for 1:1 dialogue:

|Appendix 2 – Leadership qualities and behaviours|

APPENDIX 2Leadership Qualities and Behaviours

Ensuring focus

Achieving results



Developingcapability

& capacity with partners

Leading change


Personal qualities

Personal governance

Personal management


Service excellence

Future focus

30|31

Personal Qualities

Personal Qualities

Personal governance

Personal management



Personal governance (also see Appendix 3 – Code of Personal Governance)

Descriptors Behaviour statements in 360° tool

Ó

Personal Qualities

Ó Positive behaviours Negative behaviours

32|33



Personal Qualities


Personal management


Ó

34|35

Personal Qualities




Ó


Service excellence

Ensuring focus


Delivering governance (clinical, staff, financial and corporate)

Achieving results

Ensuring focus

Achieving results


Service excellence

36|37

Future focus





Developingcapability &

capacity with partners

Leading change


Future focus


Developing capability and capacity with partners


Leading change


3938|

APPENDIX 3Leaders’/Managers’ Code of Personal Governance

|Appendix 4 – Implementation plan 2009 to 2012|

De

velo

pm

ent

P

rio

rity

Ke

y D

eve

lopm

ent

Act

ions

Me

asu

res

of

Ach

ieve

me

nt

Nati

onal A

ctio

ns

Whe

n B

yLo

cal A

ctio

ns

Whe

n B

y

AP

PE

ND

IX 4

Imple

me

nta

tio

n P

lan 2

00

9 t

o 2

012

De

velo

pm

ent

P

rio

rity

Ke

y D

eve

lopm

ent

Act

ions

Me

asu

res

of

Ach

ieve

me

nt

Nati

onal A

ctio

ns

Whe

n B

yLo

cal A

ctio

ns

Whe

n B

y

40|41


De

velo

pm

ent

P

rio

rity

Ke

y D

eve

lopm

ent

Act

ions

Me

asu

res

of

Ach

ieve

me

nt

Nati

onal A

ctio

ns

Whe

n B

yLo

cal A

ctio

ns

Whe

n B

y

42|43

De

velo

pm

ent

P

rio

rity

Ke

y D

eve

lopm

ent

Act

ions

Me

asu

res

of

Ach

ieve

me

nt

Nati

onal A

ctio

ns

Whe

n B

yLo

cal A

ctio

ns

Whe

n B

y


De

velo

pm

ent

P

rio

rity

Ke

y D

eve

lopm

ent

Act

ions

Me

asu

res

of

Ach

ieve

me

nt

Nati

onal A

ctio

ns

Whe

n B

yLo

cal A

ctio

ns

Whe

n B

y

44|45

De

velo

pm

ent

P

rio

rity

Ke

y D

eve

lopm

ent

Act

ions

Me

asu

res

of

Ach

ieve

me

nt

Nati

onal A

ctio

ns

Whe

n B

yLo

cal A

ctio

ns

Whe

n B

y


De

velo

pm

ent

P

rio

rity

Ke

y D

eve

lopm

ent

Act

ions

Me

asu

res

of

Ach

ieve

me

nt

Nati

onal A

ctio

ns

Whe

n B

yLo

cal A

ctio

ns

Whe

n B

y

4746|

APPENDIX 5GOVERNANCE AND ACCOUNTABILITY ARRANGEMENTS

5.1 The Leadership Board

|Appendix 5 – Governance and accountability arrangements|

5.2 The National Leadership Unit and Team

4948|

w w w . s c o t l a n d . g o v . u k

© Crown copyright 2009

RR Donnelley B61519 10/09

This document is also available on the Scottish Government website:www.scotland.gov.uk

Further copies available fromNational Leadership UnitNHS Education for ScotlandThe Lister11 Hill SquareEdinburghEH8 9DR

Documents

Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality