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IHGCommunications 3/11/15tome
ThankyoutoeveryonewhojoinedusforoursenioryearofARTU.WhiletheweatherinAtlantacertainlykeptusonourtoes,itdidn'tstopusfromcelebratingoursuccessesandgettingclearonwhatitwilltakeforustoWinFaster'in2015andbeyond.Wehadnearly1,800colleaguesinattendanceandhundredsofyoutunedinthroughourlivefeed.Yourpassionandenthusiasmcamethroughloudandclear.
Asthenewguy'atARTU,Ireallyappreciatedthewarmwelcomeandtheopportunitytomeetsomanyofyouinperson.AndaspecialthankstoRichardSolomons,whomadesurewegotthingsofftoagreatstart.
I'velearnedalot,andIlookforwardtolearningmorefromyouandwithyou.WhatIknowforsureisthatwinningisaboutordinarypeoplerisingtoextraordinary.Inlifeandinbusinessitdoesn'tmatterhowyoustarttherace,orwhereyouareinthemiddlewhatmattersishowwellyoufinish.
Whatmattersisthatweaccelerateandwin.
Mobile/BrowserFriendlyVersion
INTRODUCTIONHOWDIDWEMEASUREUP?CORPORATERESPONSIBILITYAMERICASPRIORITIESHIGHLIGHTSAWARDSPHOTOS
IntroductionfromElieMaalouf
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HittheBooks
Forustowinfaster,wehavetofocusonthreemainthings:
first,ourbrandshavetobetheclearleadersintheir
segments.Second,ourguestservicehastobeconsistently
memorable.Andthird,ourownerrelationshipshavetobe
intimate,strongandproductive.Whenweleadinthese
threeareas,wewillbethenumberonecompanyweaspire
tobe.
ElieMaalouf
Everythingweneedtowinistherecreatingpreferred
brands,leveragingourscale,ourloyaltyscheme,managing
thedistributionchannelsandhavingabrilliantowner
proposition.Wedon'tneedtoberethinkingthis,it'sjust
aboutgettingoutanddeliveringit.
RichardSolomons
Canweachieveourtargetsin2015?Ibelievewecan.
BecauseIhaveseenwhatyou'vedonealready.AndifIcan
gofromanightauditortoaCFO,IknowIcandoanything.
AndIknowyoucan,too.
Eliecouldntgettoallyourquestions,butdontworry,wellgetthemansweredinanupcomingissueoftheCommunicationBulletin.
Howdidwemeasureupin2014?
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GinaSpeck
Metrics
IHGGreenEngage
WehitfiveofourWinningMetrics:
Totalrevenuesfromallowned,managedandfranchisedhotelsSystemsizeourtotalnumberofopenhotelroomsGuestHeartBeatMarginResponsibleBusiness
2014Highlights
Globally,RevPARincreased6%.6%increaseintotalhotelrevenues.10%riseinoperatingprofit,beforeexceptionalitems.Bestnetsystemgrowthinfiveyears.Mostsigningsofnewdealsinsixyears.
WemissedthreeofourWinningMetrics:
OwnerHeartBeatEmployeeEngagementRGIRevenueGeneratedIndex
IntheAmericas
GrewRevPAR7.4%.Increasedoperatingprofitsby8%.Opened178hotels.Sawourhighestnetsystemsizegrowthsince2009.Openedthe492roomHolidayInnFinancialDistrictinManhattanandourfirsttwopropertiesfortheEVENHotelsbrand.Signed319hotelsourbestperformanceinsixyearsincludingthe900room,newbuildInterContinentalhotelinLosAngeles.Contributed68%ofthecompany'soperatingprofitin2014.PurchasedKimptonHotels&Restaurants.
2014CorporateResponsibilityHighlights
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Avoidedover$95millionincostsfromenergyandwaterreductionsinourcompanymanagedestate.Deliveredwatersavingtoolkitstoeveryoneofour232IHGbrandedpropertiesinCalifornia,allowingustosave7milliongallonsofwaterannually.Since2012,wehavereducedourcarbonfootprintperoccupiedroomby3%globallyandcutourwaterconsumptioninhotelsinwaterstressedareasby4.2%perroomoccupied.
IHGShelterinaStormProgram
Providedshelterandsupportto440colleaguesthroughourIHGShelterinaStormprogram.Raisedalmost$840,000globallyfortheIHGShelterFund.Respondedto18disastersacrossninecountriesanddonated$10,000totheAmericanRedCrosstohelplocalreliefefforts.
IHGAcademy
Morethan500peopleintheAmericaswerehelpedbyover100IHGAcademyprogramsacrossallbrands,inbothmanagedandfranchisedproperties.Providedjobtrainingtoalmost6,700IHGAcademyparticipants.
IlleiniHornsbywashomelessandwithoutwork,untilsheenteredintoanIHGAcademyprogramthattheInterContinentalStephenF.AustinsetupwithGoodwillIndustries.Now,shehasajobasasecurityofficer,anapartmentandafuture.AndthehotelhasagreatcolleaguewhodeliverseverydayonourpromisetocreateGreatHotelsGuestsLove.
GoodwillofCentralTexasrecentlyrecognizedIlleiniwiththeir"ParticipantoftheYear"awardandtheInterContinentalStephenF.Austinastheir"BusinessPartneroftheYear."
StartanIHGAcademy.SupporttheIHGShelterinaStormProgram.HelphotelsreachtheIHGGreenEngagestandard.UsethePoliticalActionPortaltounderstandkeyindustryissuesandtheirimpactonourbusiness.
http://start.emailopen.com/public1/r.aspx?s1=412376&s2=Mn79BmWg28Sdz5L&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2frupafgtctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412028&s2=Ed2e9Q8YpZq5w3A&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fyyy.kjicecfgoa.eqohttp://start.emailopen.com/public1/r.aspx?s1=412029&s2=Fp37Bnb6YJk25Qz&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fyyy.kjiujgnvgtkpcuvqto.eqohttp://start.emailopen.com/public1/r.aspx?s1=412030&s2=g7K2GcTs9o8L5Yb&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fyyy.kjirne.eqo%2fkpfgz.cur%3frcigkf%3d742http://start.emailopen.com/public1/r.aspx?s1=412031&s2=f6A4MwHk37Tcs8Y&s4=44502&p1=t&[email protected]&hr2=jvvru%3a%2f%2fyyy.kjiogtnkp.eqo%2frqtvcn%2fugtxgt.rv%3fqrgp%3d512%26qdlKF%3d12920%26oqfg%3d2
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Whenwefocus,whenwekeepthingssimpleandwhenwe
keepscore,wewillwin!
JolyonBulley
1.ElevatetheCrownePlazaHotels&Resortsbrand.
2.ReinforcetheHolidayInnbrand.
3.Embedkeyhotelsolutions.
4.DeliveryIHGrevenue.
5.Enhancetheguestexperience.
6.Growsystemsize.
7.Improveownerproposition.
LearnmoreabouttheattributeswinningteamssharewithSVP,AmericasHRandGlobalFunctionsLoriGaytan.
Nomatterwhatdepartmentyouworkin
