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IHG Communications <[email protected]> 3/11/15to me
Thank you to everyone who joined us for our senior year of ART U.While the weather in Atlanta certainly kept us on our toes, it didn'tstop us from celebrating our successes and getting clear on what itwill take for us to ‘Win Faster' in 2015 and beyond. We had nearly1,800 colleagues in attendance and hundreds of you tuned inthrough our live feed. Your passion and enthusiasm came throughloud and clear.
As the ‘new guy' at ART U, I really appreciated the warm welcomeand the opportunity to meet so many of you in person. And aspecial thanks to Richard Solomons, who made sure we got thingsoff to a great start.
I've learned a lot, and I look forward to learning more from you andwith you. What I know for sure is that winning is about ordinarypeople rising to extraordinary. In life and inbusiness it doesn't matter how you start therace, or where you are in the middle – whatmatters is how well you finish.
What matters is that we accelerate and win.
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INTRODUCTION • HOW DID WE MEASURE UP? • CORPORATE RESPONSIBILITY • AMERICAS PRIORITIES • HIGHLIGHTS • AWARDS • PHOTOS
Introduction from Elie Maalouf
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Hit the Books
For us to win faster, we have to focus on three main things:
first, our brands have to be the clear leaders in their
segments. Second, our guest service has to be consistently
memorable. And third, our owner relationships have to be
intimate, strong and productive. When we lead in these
three areas, we will be the number one company we aspire
to be.
Elie Maalouf
Everything we need to win is there – creating preferred
brands, leveraging our scale, our loyalty scheme, managing
the distribution channels and having a brilliant owner
proposition. We don't need to be rethinking this, it's just
about getting out and delivering it.
Richard Solomons
Can we achieve our targets in 2015? I believe we can.
Because I have seen what you've done already. And if I can
go from a night auditor to a CFO, I know I can do anything.
And I know you can, too.
Elie couldn’t get to all your questions, but don’t worry, we’ll get them answered in an upcoming issue of the Communication Bulletin.
How did we measure up in 2014?
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Gina Speck
Metrics
IHG Green Engage®
We hit five of our Winning Metrics:
Total revenues from all owned,managed and franchised hotelsSystem size — our total number ofopen hotel roomsGuest HeartBeatMarginResponsible Business
2014 Highlights
Globally, RevPAR increased 6%.6% increase in total hotel revenues.10% rise in operating profit, beforeexceptional items.Best net system growth in five years.Most signings of new deals in sixyears.
We missed three of our Winning Metrics:
Owner HeartBeatEmployee EngagementRGI — Revenue Generated Index
In the Americas
Grew RevPAR 7.4%.Increased operating profits by 8%.Opened 178 hotels.Saw our highest net system sizegrowth since 2009.Opened the 492‐room Holiday InnFinancial District in Manhattan andour first two properties for the EVEN®Hotels brand.Signed 319 hotels — our bestperformance in six years — includingthe 900‐room, new buildInterContinental hotel in Los Angeles.Contributed 68% of the company'soperating profit in 2014.Purchased Kimpton® Hotels &Restaurants.
2014 Corporate Responsibility Highlights
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Avoided over $95 million in costs from energy and waterreductions in our company managed estate.Delivered water‐saving toolkits to every one of our 232 IHG‐branded properties in California, allowing us to save 7 milliongallons of water annually.Since 2012, we have reduced our carbon footprint peroccupied room by 3% globally and cut our water consumptionin hotels in water‐stressed areas by 4.2% per room occupied.
IHG® Shelter in a Storm Program
Provided shelter and support to 440colleagues through our IHG® Shelter in aStorm program.Raised almost $840,000 globally for theIHG® Shelter Fund.Responded to 18 disasters across ninecountries and donated $10,000 to theAmerican Red Cross to help local reliefefforts.
IHG® Academy
More than 500 people in the Americaswere helped by over 100 IHG Academyprograms across all brands, in bothmanaged and franchised properties.Provided job training to almost 6,700 IHG®Academy participants.
Illeini Hornsby was homeless andwithout work, until she entered into anIHG® Academy program that theInterContinental® Stephen F. Austin setup with Goodwill Industries. Now, shehas a job as a security officer, anapartment and a future. And the hotelhas a great colleague who delivers everyday on our promise to create GreatHotels Guests Love®.
Goodwill of Central Texas recentlyrecognized Illeini with their "Participantof the Year" award andtheInterContinental® Stephen F.Austin as their "Business Partner of theYear."
• Start an IHG® Academy.• Support the IHG® Shelter in a Storm Program.• Help hotels reach the IHG Green Engage® standard.• Use the Political Action Portal to understand key industry• issues and their impact on our business.
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When we focus, when we keep things simple and when we
keep score, we will win!
Jolyon Bulley
1. Elevate the Crowne Plaza® Hotels & Resorts brand.
2. Reinforce the Holiday Inn® brand.
3. Embed key hotel solutions.
4. Delivery IHG revenue.
5. Enhance the guest experience.
6. Grow system size.
7. Improve owner proposition.
Learn more about the attributes winning teams share with SVP,Americas HR and Global Functions Lori Gaytan.
No matter what department you work in or what yourspecific role is, every one of us either supports hotelsdirectly or supports someone who does. Think about whatyou do, then think about how you can execute even better. Lori Gaytan
Get IHG Owner's Association Chairman Kerry Ranson's take on how
2015 Americas Priorities
Catch More Highlights from ART U
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What are Jeff Eckard's "A, B, C's" ofTechnology?
Anywhere Check‐inBandwith improvementCredit card protection
we'll Win Faster with the IHG Owners Association.
Be PREactive. See things before they happen. Solveproblems before they start. Anticipate what guests wantand give it to them, before they even know they want it. Kerry Ranson
Take a deeper dive into Brand Performance and Delivery with OliverBonke, along with panelists Heather Balsley, Jolyon Bulley, JeffEckard,Lara Hernandez and Ricardo Lopez.
We will attract more highvalue customers, increase ourshare of wallet with them and drive for meaningfulrelationships through our direct channels and programs. Oliver Bonke
Watch us grow, as Chief Development Officer Joel Eisemann highlightssome of our big signings in 2014 and tells us what's on the horizon.
Watch SVP, Design & Quality Jim Anhut's inspiring "show and tell" ofbefore and after pictures of some of our region's newly renovatedhotels.
I encourage everyone on my team and everyone on TeamIHG to think like an owner. Jim Anhut
Meet Kimpton Hotels & Restaurants CEO Mike DeFrino and find outhow we're welcoming our newest addition into the IHG® family.
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Each member of the Americas ROC nominated a person or team whodemonstrated outstanding performance in 2014. The awards were givenout by emcee and SVP and General Counsel, The Americas Steve Smith.Please join us in congratulating our winners.
Our Americas ROC Stars... in a class all by themselves
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Memories from ART U
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