Delivery Operations Information System AM Standard Operating Procedure DOIS

Delivery Operations Information System

AM Standard Operating Procedure

DOIS

Delivery Operations Information System 2

DOIS Overview

Serves As The Nucleus Of Information Required To Manage A Delivery Unit

Provides Information For Managers To Make Accurate Operational Decisions

Ensures Current And Accurate Base Route Information Is On File

Provides You With A ‘Live’ Quantified Look At Workload For The Day By Route

Managing Work Hours To Workload

– A Tool To Help

– Not A Distraction To Prevent


DOIS SOP Pre-Carrier: Clockring Reports

Log Into DOIS And Make Available For EOR Downloads

From The Performance Tab

– Print DOIS Clockring Discrepancy Reports

– DOIS Unit Clockring Discrepancy Report

– DOIS Individual Clockring Discrepancy Report

– Enter TACS And Complete TACS –Delivery Supervisor SOP


Individual Clockring Discrepancies


Unit Clockring Discrepancies


Pre-Carrier: Route/Carrier Performance Rpt

Identify AM office variance by carrier

– This informs the supervisor which carriers failed to meet projected casing standards from previous day

– Use this information to focus current day’s carrier observations

– Review to identify clock rings errors from previous day (use Clockring Discrepancy reports)



Identify street variance by carrier for discussions

– This informs the supervisor which carriers failed to meet established performance standards. (Post-Carrier arrival utilization)

– Review to identify clock ring errors from previous day (use Clockring Discrepancy reports)



Identify PM office variance by carrier

– This can be one indicator of capturing under time effectiveness

– This can also indicate unauthorized PM casing time

– Can indicate improper street procedures

– Can indicate lack of supervision by the PM supervisor


Pre-Carrier: Unit Performance / Late Report

Print the “Unit Daily Performance Report”.

– This provides weekly information

Print 1813-Late Leaving/Returning Report

– This will be used later for CSDRS reporting


Late Leaving / Returning


Pre-Carrier: Street Management Reports

Print “MSP Missed Scan Report”

– This will identify improper scanning procedures

– Also used to identify improper scanners setup

Print “Invalid Route Report”

– Identifies improper scanner setup

Print “MSP Route Report” or “MSP Carrier Report” for carrier discussions


MSP Missed Scan Report


MSP Invalid Route Report


MSP Route Report


Pre-Carrier: Volume Input

Input Volumes Using DCD / Palm Pilots

Follow PCRS Procedures To Record Volumes

Roll-in Prior Days Curtailed Volume From The “Volume Capture” Tab


Post-Carrier: Volume Input / Status Report

Input Final Volumes Using PCRS Procedures

From The “Daily Workload Management” Tab

– Print “Workload Status Report”

– Assess Over/Under Time

– Communicate Current Day’s Expectations

– Leave Times

– Return Times


Post-Carrier: Previous Day

Review and address previous day’s street performance while observing carrier office procedures using

– Carrier/Route Performance Report

– MSP Route Report


Tracking Route Down Time

Use Route Downtime Worksheet To Document Down Time Reasons

– Pivot: Casing / Carrying Mail From Another Route On Under Time

– Volume: No Committed Volume Remaining To Case

– Arrival: Waiting On Mail Arrival From Plant

– Customer Service: Waiting For Mail From On-site Clerk Distribution


Proper Route Structure

Provides Trend Analysis To Ensure Proper Route Structure

Provides The Historical Data Needed To Determine Route Adjustment

Provides The Means To Actually Perform The Route Adjustment

Documents

Delivery Operations Information System AM Standard Operating Procedure DOIS