Dell EMC HPC Community

Support and Deployment Services Update

Craig Warthen – Senior Product Manager, HPC

Support and Deployment Services

craig_warthen@dell.com

Cell: 512.662.6860

Twitter: Bigpapabigdata

mailto:craig_Warthen@dell.com

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ISC feedback last year

Commitment to HPC

Provide a single point of contact

Broader ecosystem

Provide value beyond standard service offers

Deploy and Support requirements

Seamless journey from sales to implement to support

Develop deep global HPC expertise

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Deliver the best customer experience and outcomes

EXPAND COMPREHENSIVE

PORTFOLIO

EXPAND EXPERTISE

SKILL and SCALE

EXPAND ECOSYSTEM

TECHNOLOGIES

Expanding to meet the needs of our customers

Dell EMC Support and Deploy

• Support and Field

Engineers

• Global coverage

• SDS HPC Labs

• Community engaged

• ProSupport Suite +

Add-on for HPC

• ProDeploy Suite +

Add-ons for HPC

• 3rd party platforms

• Open Source

platforms

• Partners

• Collaborations

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Dell EMC delivers best-in-class HPC service experience

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Deployment Support

• Standardized deployment methodology ensures predictable outcomes and minimizes risk

• Get more out of your HPC technology starting Day One

• HPL & OSU benchmarking provide a performance baseline which is uploaded to Dell EMC for future reference

• Fast and accurate resolution of simple and complex HPC cluster issues

• Depend on one support organization not many

• Reduce the burden of supporting HPC infrastructure

• Enhance ability to maintain required service levels

Resolve issues up to 90% faster2

Single source support Installation and configuration

66% faster time to deploy1

2 Based on Sep 2015 Principled Technologies Test Report

commissioned by Dell EMC, “Resolving Server Problems with Dell

ProSupport Plus and SupportAssist”. Actual results will vary.

1 Based on a November 2017 Principled Technologies Test Report commissioned by Dell EMC comparing in-house deployment vs. Dell EMC ProDeploy for Enterprise deployment service for Dell PowerEdge R730 servers, Dell Storage SC9000 and SC420 and networking components. Actual results will vary.

http://www.principledtechnologies.com/Dell/ProSupport_Plus_with_SupportAssist_for_servers_0915.pdf?newtab=true

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ProDeploy for HPCGet more out of your cluster starting Day One

ProDeployfor HPC

• Install & configure

Cluster Management

software

• Configure HPC nodes

and switches

• Validate implemented

design

• Product orientation

• Perform cluster

benchmarking

HPC Add-on: Individual nodes

• Install individual server nodes

• Professionally labeled cabling

• BIOS configured for HPC

• OS installed

HPC Add-on: Storage

• Install HPC Storage Ready Bundle (Lustre or NSS-HA)

HPC Add-on: M1000e

• Install fully populated M1000e (chassis & sleds)

• Professionally labeled cabling

• Configure network

Scalable HPC solution hardware installation in any combination to fit your system requirements:

Add-ons

1 2 3

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ProSupport

Comprehensive hardware and software

support with 24x7 access via phone,

chat and email

ProSupport PlusProactive and predictive

support for critical systems

• Designated Technical Service Manager and priority access to support experts

• Predictive issue detection by SupportAssist

• Systems Maintenance guidance

or

Asset-level support

Solution support

ProSupport Add-onfor HPC

• Access to senior HPC experts

• Advanced HPC cluster assistance: performance, interoperability, configuration

• Enhanced HPC solution level end-to-end support

• Remote pre-support engagement with HPC Specialists during ProDeploy implementation

ProSupport Add-on for HPCDelivering a true end-to-end support experience across your HPC environment

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ProSupport ProSupport

Plus

ProSupport Add-on

for HPC

Remote technical support 24x7 24x7 24x7

Parts and labor response optionsNext business day

or Mission Critical

Next business day

or Mission Critical

Automated issue detection and case creation

Self-service case initiation and management

Hypervisor, Operating Environment Software and OS support

Priority access to specialized support experts

Designated Technology Service Manager

Personalized assessments and recommendations

On-demand support and utilization reports

Systems Maintenance guidance Semiannual

Access to senior HPC solution support experts with deep knowledge of HPC clusters

Advanced HPC cluster assistance: performance, interoperability, configuration

Enhanced HPC solution level end-to-end support

Remote pre-support engagement with HPC Specialists during ProDeploy implementation

Dell EMC Enterprise Support ServicesFeature Comparison

Availability and terms of Dell EMC Services vary by region and by product. For more information, contact your Dell EMC sales representative.

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Advanced solution-level services and ecosystem assistance

Advanced troubleshooting and assistance

• Advising on post implementation features,

functionality, cluster configuration issues,

firmware versions, interoperability, and

general HPC questions

• Assistance troubleshooting cluster

performance degradation based on prior

documented levels established during

performance benchmarks run during

deployment

• Assistance addressing critical support

issues specific to your HPC environment

Server and OS

StorageNetworking

Cluster Mgmt Software

PS Add-on for HPC - Ecosystem

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Expanding services portfolio and partnerships

ProDeploy

Enabled for HPC

(On-site deployment)

HPC Residency Services

HPC Remote Cluster Management (RCM)

ProSupport/ ProSupport Plus (asset-level support)

ProSupport Add-on for HPC (solution-support)

Sta

ndard

Offers

Custo

m S

erv

ices

HPC Cloud services

Factory Integration

Custom Deployment

Cluster health check

Consulting:

-Vision Workshops

-Strategy plan

-Proof of Value

-Data-as-a-service pilot

Consulting: Application installation and tuning

Analytics operationalization-Consulting

Cluster performance optimization

Planning Implementation Support and Management

Custom Support