Dell Internet of Things: Customer stories and resources

Dell.com/iot | 32 | Dell.com/iot

“ Dell OEM Solutions has a track record of expertise in helping customers securely manage their solutions from the endpoint to the data center, so it’s natural for our team to lead for the Internet of Things at Dell. In fact, Dell OEM Solutions has been partnering with industrial automation and manufacturing companies to bring their IoT solutions to life long before the term became popular.”

Joyce Mullen, VP/GM Global OEM and IoT Solutions, Dell

Table of contentsDell IoT solutions overview | 4

Chitale Dairy | 6

ELM Energy | 7

Emerson | 8

Fujian | 9

Internet of Bees | 10

JTG Racing | 11

KMC Controls | 12

SK Telecom | 13

V5 Systems | 14

Dell Edge Gateway 5000 Series | 15

Dell Internet of Things framework | 16

Dell Embedded Box PCs 3000 and 5000 | 18

Resources | 19

4 | Dell.com/iot

Make the Internet of Things real. Today.

Helping the world’s most successful companies take their intellectual property to market.

Dell cuts through the hype with a pragmatic approach to the Internet of Things (IoT) and helps its customers leverage existing equipment and data to make the most of current technology investments. Dell customers can take advantage of analytics scenarios that span gateways, data center and cloud, leading to analytics-driven action. The Dell portfolio, combined with a rich partner ecosystem, deep vertical and domain expertise, and a collaborative approach, enables Dell to provide end-to-end IoT solutions.

At Dell we:

Architect for analytics. Dell’s analytics, data management and infrastructure solutions provide the power to ensure your IoT solution enables analytics where it makes sense — at the edge, in the data center or in the cloud.

Think security first. With award-winning security tools and expertise, as well as a holistic approach, Dell helps ensure your infrastructure and data remain safe, secure and private.

Provide choice and flexibility. Dell’s broad portfolio of key IoT technologies, combined with a rich partner ecosystem, allows you to build the right IoT ecosystem for your unique needs. With a comprehensive solution portfolio and pragmatic approach, Dell reduces the complexity, lowers the risk and increases the speed of deploying IoT initiatives.

Organizations implementing IoT

It is currently adopted and an essential part of our business

It is currently adopted and an important part of our business

It is not planned for research or adoption

17.1%

29.3%

16.8%

10.5%

15.7%

10.5%

It is planned for adoption in the near future (3–6 months)

It is currently adopted and mostly supplemental to other types of computing

It is being researched in the next year (6–12 months)

http://software.dell.com/ema-internet-of-things-infographic/ Dell.com/iot | 5

Chitale Dairy

Business needChitale Dairy wanted a high-speed, highly available network that could support a massive growth in operations and the automation of its milk production process.

SolutionThe company, running a Dell virtualized platform, upgraded its infrastructure with Dell Networking switches to deliver high performance and redundancy across its production plant.

Benefits• Innovative research and development is driven by data captured

at every level.

• Milk production achieves efficiencies through network virtualization.

• Animal management improves with increased access to information.

• Support simplifies technology management in remote areas.

Business needELM Energy wanted to make independent energy sources — including solar panels and turbines powered by wind and water — an affordable and reliable option for more customers.

SolutionThe company built an innovative, microgrid control solution based on an intelligent Dell Edge Gateway that’s device-agnostic, affordable, reliable and fast enough to provide real-time insight and control.

Benefits• Pollution and energy consumption are reduced.

• Renewable energy is viable for a diverse customer base.

• Local, centralized control boosts ROI and minimizes risk.

• Innovative offerings can get to market faster.

• Numerous protocols and devices are supported.

Dell IoT solutions

View the Full Chitale Dairy Case Study at dell.com/customerstories

“ We get 100 percent availability from Dell Networking, eliminating delays that impede our daily delivery schedule for fresh milk products. Network virtualization on Dell means complete protection on an open platform, while delivering 10-gigabit network speeds.” Vishvas Chitale, Director, Chitale Dairy, India

“ We showed the company how it can cut harmful emissions by 90 percent and utilize its solar investment by deploying our FieldSight Controller that runs on the Dell Edge Gateway Model 5000.” Aron Bowman, Vice President of Product Development, ELM Energy

• Data center virtualization• Networking

• Support services

Achieves

production efficiencies

technology management

Simplifies

Key facts

Solutions

Featured

Services

ELM Energy

Dell IoT solutions

View the Full ELM Energy Case Study at dell.com/customerstories

Dell | Published March 2016. All rights reserved.

Reducing pollution by going green on a commercial levelELM Energy boosts the ROI of renewable energy by simplifying microgrid management and improving resource utilization with a smart gateway based on Dell IoT solutions.

Customer profile

Company ELM Energy

Industry Energy

Country United States

Website www.elmllc.com

“We showed the company how it can cut harmful emissions by 90 percent and utilize its solar investment by deploying our FieldSight Controller that runs on the Dell Edge Gateway Model 5000.” Aron Bowman, Vice President of Product Development, ELM Energy

Business needELM Energy wanted to make

independent energy sources —

including solar panels and turbines

powered by wind and water — an

affordable and reliable option for

more customers.

SolutionThe company built an innovative,

microgrid control solution based on

an intelligent Dell Edge Gateway that’s

device-agnostic, affordable, reliable

and fast enough to provide real-time

insight and control.

Benefits• Reduces pollution and energy

consumption

• Makes renewable energy viable for

a diverse customer base

• Boosts ROI and minimizes risk by

ensuring local, centralized control

• Speeds time-to-market of an

innovative offering

• Supports numerous protocols and

devices

Solutions at a glance• Application & Data Integration• Internet of Things• OEM Solutions

microgridSimplifies

management

resourceImproves

Key facts

• Application and data integration

• Internet of Things• OEM solutions

Solutions

Featured

virtualization

Dell.com/iot | 76 | Dell.com/iot Dell | Published May 2014. All rights reserved.

8 | Dell.com/iot Dell.com/iot | 9

Dell IoT solutions Dell IoT solutions

Emerson

View the Full Emerson Case Study at dell.com/customerstories

Dell | Published April 2014. All rights reserved.

Key facts

Improves

Reduces

total cost of ownership

• Servers• Workstations

Solutions

Featured

Business needTo help companies automate production, processing, and distribution, Emerson wanted to create a process control solution that simplified the complex operations its customers face.

SolutionEmerson built its DeltaV process control system utilizing Dell servers, workstations, storage arrays and thin clients. It also has Dell engineer, manufacture, test and configure the Dell machines to meet DeltaV systems performance and stability requirements — and provide 24x7 OEM services.

Benefits• Emerson provides a leading-edge process-control solution.

• Customer companies can have a consistent solution for their global operations.

• Flexible solution options include virtualization.

• Customers reduce total cost of ownership and improve lifecycle management.

• Companies can implement mission-critical solutions quickly and easily.

“ We consider Dell a partner, rather than just a vendor that provides hardware. Dell understands the specialized needs of our marketplace and meets our requirements for extremely high availability.” Dave Imming, VP of Systems Marketing, Emerson Process Management

lifecycle management

Fujian

View the Full Fujian Case Study at dell.com/customerstories

Maximizes

performance

Key facts

running costs

Reduces

• Big data• Cloud solutions• Converged infrastructure

• Enterprise deployment• Enterprise support

Solutions

Featured

Services

Business needFujian University of Technology wanted to create a high-performance cloud platform to mine and analyze real-time data on local road usage, and deliver it to residents and government offices.

SolutionThe university built an end-to-end Dell cloud platform based on Dell PowerEdge blade and rack servers featuring Intel® Xeon® processors, Dell Storage with Intel Xeon processors, Dell Networking switches and VMware® vCloud®. Performance of the solution is optimized through the support of Dell Deployment Services and Dell ProSupport Plus.

Benefits• Successfully drives a Smart City strategy to manage rising vehicle numbers.

• Helps residents travel more efficiently by reducing congestion.

• Delivers transportation updates in real time with in-memory database.

• Reduces running and management costs by using a converged IT platform.

• Maximizes performance with highly responsive support.

“ We are helping Fujian province develop its Smart City Transportation strategy with Dell’s end-to-end cloud platform. The data shows how our roads are being used and will help shape transportation policy and services at a time when the number of vehicles is rapidly increasing.” Professor Zou Fumin, Vice Dean, College of Information Science and Engineering, Fujian University of Technology

Dell | Published August 2015. All rights reserved.

10 | Dell.com/iot Dell.com/iot | 11

Internet of Bees

Business needResponding to a request from an employee group focused on environmental initiatives, the team at Dell’s Internet of Things lab in Limerick decided to build a technology-powered beehive. The aim was to showcase the role of IT in expanding our knowledge of and contribution to the planet.

SolutionGuided by experienced beekeepers, the team built a smart beehive on the roof of the building, powered by a mixture of Dell Internet of Things technologies and key partner solutions.

Benefits• Smart beehive provides vital data about the health of its colony.

• Project is helping educate employees, young people and the broader community about big data, environment and Internet of Things.

• Hive makes a vital contribution to Dell’s 2020 Legacy of Good Plan.

• Proof of concept should help inform future bee research projects.

Dell IoT solutions

View the Full Internet of Bees Case Study at dell.com/customerstories

“ Adding the IoT and data streaming to our Dell hive delivers a modern twist and creates an opportunity to see the bees close up, yet from a distance.” Irene Power, Global Support and Deployment Director, Dell EMEA

Creating a buzz about beesDell in Ireland demonstrates the power of the Internet of Things, as its smart hive takes flight with OEM technology

“Our smart beehive demonstrates how technology can be used in practical applications.” Irene Power, Global Support and Deployment Director, Dell EMEA

Business needResponding to a request from

an employee group focused on

environmental initiatives, the

team at Dell’s Internet of Things

lab in Limerick decided to build a

technology-empowered beehive.

The aim was to showcase the role

of IT in expanding our knowledge of

and contribution to the planet.

SolutionGuided by experienced beekeepers,

the team built a smart beehive on

the roof of the building, powered

by a mixture of Dell Internet of

Things technologies and key

partner solutions.

Benefits• Smart beehive provides vital data

about the health of its colony

• Project is helping educate

employees, young people and the

broader community about big data,

environment and Internet of Things

• Hive makes a vital contribution to

Dell’s 2020 Legacy of Good Plan

• Proof of concept should help

inform future bee research projects

Solutions at a glance• Internet of Things• Big Data

Customer profile

Company Dell

Industry Technology

Country Ireland

Employees 111,300

Website www.dell.com

• Internet of Things• Big data

Provides

end-to-end insight

remote monitoring

Enables

Key facts

Solutions

Featured

Dell IoT solutions

Dell | Published April 2016. All rights reserved.

Business needThe JTG Daugherty race team used manual processes to analyze data from in-car systems and test rigs, making it difficult to complete necessary changes in time for races.

SolutionUsing ruggedized Dell notebooks, team engineers were able to collect, analyze and share data in real time and make required changes quickly to ensure that the car delivers optimal performance.

Benefits• Real-time data improves race day performance.

• Improved collaboration drives success.

• Rugged computers withstand tough racing conditions.

• Custom tooling delivers competitive edge.

• Mission-critical support guarantees uptime for critical systems.

“ We can collect and process data from test runs immediately with our ruggedized Dell notebooks and quickly make changes that shave vital thousandths of a second off our lap times.” Bobby Labonte, Driver, JTG Daugherty Racing

JTG Racing

View the Full JTG Racing Case Study at dell.com/customerstories

Dell | Published August 2013. All rights reserved.

race dayImproves

performance

competitiveDelivers

Key facts

• Mobile computing• Rugged solutions

Solutions

Featured

edge

12 | Dell.com/iot Dell.com/iot | 13

Dell IoT solutionsDell IoT solutions

KMC

View the Full KMC Case Study at dell.com/customerstories

Dell | Published October 2015. All rights reserved.

Key facts

Featured

Business needKMC Controls sought to develop a cost-effective solution for connecting buildings, making them more energy efficient and safe, and helping managers and owners intelligently understand and manage their properties.

SolutionThe company worked with Dell OEM Solutions to create KMC Commander, an integrated building-control product based on the Dell Edge Gateway. The solution secures and processes data at the edge of the network and sends it to the cloud or data center for further analysis and action.

Benefits• Transforms building automation with an innovative IoT solution.

• Helps building owners and managers gain actionable insights about energy use, temperature trends and equipment run times.

• Reduces time-to-market by up to 50 percent.

• Drives business growth in an easier and more cost-effective way.

“ We feel this product has the potential to transform the building automation industry. By partnering with Dell OEM, we have a plug-and-play IoT solution that helps facility managers easily integrate automated system data from different locations throughout their buildings.” Nate Kehr, Marketing Manager, KMC Controls

Transforms

Reduces

time-to-market

SK Telecom

Business needTo help companies leverage IoT technologies and improve their processes, SK Telecom wanted to create an IoT big data appliance for advanced analytics.

SolutionThe company created an IoT appliance with the support of Dell OEM Solutions, which provided Dell PowerEdge servers at the heart of the solution, as well as branding and support services.

Benefits• Enables greater business focus with 50 percent time saving from

OEM relationship.

• Customers have greater confidence with widespread support network.

• Strengthens brand identity by customizing OEM solution in corporate color.

• Allows planning for Asia-wide sales drive thanks to Tier One supply chain.

• Delivers further savings in the future with value-adding OEM services.

building automation

View the Full SK Telecom Case Study at dell.com/customerstories

“ Our customers tell us that they’re able to reduce production flaws by successfully processing data from machines and crunching information by using our Dell OEM Solutions-based IoT appliance.” Kim Ki Nam, Manager, Enterprise Solution Business Division, SK Telecom

Business needTo help companies leverage IoT

technologies and improve their

processes, SK Telecom wanted to

create an IoT big data appliance for

advanced analytics.

SolutionSK Telecom created an IoT appliance

with the support of Dell OEM

Solutions, which provided Dell

PowerEdge servers at the heart of

the solution, as well as branding and

support services.

Benefits• Enables greater business focus with

50 percent time saving from OEM

relationship

• Customers have greater confidence

with widespread support network

• Strengthens brand identity by

customizing OEM solution in

corporate color

• Allows planning for Asia-wide sales

drive thanks to Tier One supply

chain

• Delivers further savings in the future

with value-adding OEM services

Solutions at a glance• OEM Solutions

• Servers

• Big Data

Customer profile

Company SK Telecom

Industry Telecommunications

Country South Korea

Employees 3,900

Website www.sktelecom.

com/en

Calling on the right IoT appliance partnerA leading telecommunications provider in South Korea successfully launches an Internet of Things (IoT) appliance with Dell OEM Solutions and gains 50 percent more time to drive sales

“Our customers tell us that they’re able to reduce production flaws by successfully processing data from machines and crunching information by using our Dell OEM Solutions-based IoT appliance.” Kim Ki Nam, Manager, Enterprise Solution Business Division, SK Telecom

• OEM Solutions• Servers• Big data

• Dell Edge Gateway 5000 Series

Strengthens

brand identity

business growth

Drives

Key facts

Solutions

Featured

Solutions

Dell | Published February 2016. All rights reserved.

V5 Systems

Business needTo fuel growth and innovation, V5 Systems needed to increase market exposure and evolve its intelligent security platform to support more use cases, requirements and technologies.

SolutionThe company expanded its platform by engaging Dell OEM Services to provide intelligent gateways for use at the edge of networks, global support services for clients and software from Nexenta.

Benefits• A portable, self-powered platform for IoT innovation.

• Customers can monitor any area for threats in real time.

• Global customers have more choice with one point of contact.

• Dell’s IoT ecosystem boosts credibility and growth.

View the Full V5 Systems Case Study at dell.com/customerstories

“ As a startup, part of our challenge is being recognized and understood in the marketplace. We’ve gained instant credibility and we’ve been able to bring our solutions to distribution much faster by working with Dell.” Mike Grosswald, Vice President of Global Sales and Strategic Partnership, V5 Systems

2

to choose Dell IoT Gateways for our solution because we know that Dell is going to be a leader in the industrial IoT space. Right now, we’re testing the Dell IoT Gateway for our midrange security solution, which gives customers situational awareness with video streaming. The Dell gateway can store data locally or send it to a back-end server.”

Dell, the Dell logo, Dell ProSupport and Wyse are trademarks of Dell Inc. Intel and Intel Logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims any proprietary interest in the marks and names of others. Availability and terms of Dell Software, Solutions and Services vary by region. This tech spotlight is for informational purposes only. Dell makes no warranties — expressed or implied — in this case study. Reference Number: 10022706 © February 2016, Dell Inc. All Rights Reserved.

Business Benefits

• Provides a portable, self-powered platform for IoT innovation V5 Systems and its customers can be the first to bring new types of IoT solutions to market. “We have an industrial IoT platform that customers can quickly deploy in areas without power or internet access, which has never before been possible, by adding a Dell IoT Gateway to our solution,” Grosswald explains. “And, it can run our own IoT applications, third-party applications and other IoT sensors. Right now we’re working on new security and industrial IoT solutions that run on Dell IoT Gateways that will literally help to build new industries.”

• Customers can monitor any area for threats in real time Organizations can also deploy V5 Systems’ security solutions anywhere in the world, including property lines and construction sites in remote areas, large open fields with crops or livestock, and populated areas as well. Michael Seidler, vice president of global business development at V5 Systems, says, “Being able to have real-time situational awareness is invaluable to law enforcement and security agencies. By coupling our product offering with Dell IoT Gateways, we can deliver real-time insight about critical situations regardless of where they happen.”

• Gives global customers more choice with one point of contact By using Dell as an original equipment manufacturer, V5 Systems gives its customers more options for preconfigured, pretested solutions to meet different price/performance and implementation requirements. “There’s a whole host of Dell technologies that we can integrate into our solution,” Grosswald explains. “And we can also get third-party technologies from Dell, which simplifies our processes.” Plus, when it engaged Dell OEM Services to support its solution, V5 Systems instantly expanded its reach around the globe and gave its customers one point of contact for help with every solution component, whether it’s from V5 Systems, Dell or a third party. “When one of our customers calls our 800 number, it’s actually a Dell employee who answers the phone,” says Grosswald.

• Dell’s IoT ecosystem boosts credibility and growth To increase exposure for its solutions, V5 Systems also joined the Dell IoT Partner Program. By doing so, the company has been able to add its solutions to the Dell Software and Peripherals catalog. Its solutions are on display at the Dell IoT lab in Silicon Valley as well, which has led to connections with 47 new entities including potential customers and partners. “As a startup, part of our challenge is being recognized and understood in the marketplace,” Grosswald says. “We’ve gained instant credibility and we’ve been able to bring our solutions to distribution much faster by working with Dell. Our relationship is facilitating our entry into a variety of industries that would have taken much longer for us to achieve on our own. The opportunities we’re realizing by being able to engage with Dell and its partners are almost immeasurable in value.”

For further information go to: Dell.com/IoT | Dell.com/customerstories

Dell IoT Gateway

IoT Spotlight | V5 Systems

Dell based, Self Powered, “V5 Systems Portable Security Unit”

• IoT Gateway 5000 Series • Software

• Support services

14 | Dell.com/iot

Delivers

real-time insight

data storage

Simplifies

Key facts

Solutions

Featured

Services

Dell.com/iot | 15

Dell Edge Gateway 5000 Series

Dell | Published April 2016. All rights reserved.

Dell IoT solutions Dell IoT solutions

Generate business-driving insights faster with secure, reliable IT/OT integration.The Dell Edge Gateway 5000 Series for IoT connects legacy and modern equipment to the cloud.

Purpose-built for the building and industrial automation verticals, the Dell Edge Gateway 5000 Series for IoT can be mounted on a wall or DIN rail at the edge of the network, enabling you to collect, secure, analyze and act on data from multiple disparate devices and sensors — even those in extreme environments.

Powered by an Intel® Atom® processor, the Dell Edge Gateway 5000 Series also has the capacity to perform analytics locally, close to the devices and sensors generating data. Sending only meaningful data to the cloud, data center or a master gateway, this powerful solution reduces bandwidth and money that might be spent transmitting every unprocessed data set.

Connect, extract and analyze data from both your legacy and modern systems. With expanded input/output (I/O) and support for diverse communication protocols through certified independent software vendor (ISV) middleware, the Dell Edge Gateway 5000 Series easily integrates into almost any environment.

Learn More at Dell.com/iotgateway

16 | Dell.com/iot

Dell IoT solutions

Dell.com/iot | 17

Global availability of services around design, development, integration and support

Dell Internet of Things framework

Enterprise-class security and manageability (Dell Data Protection, Dell Cloud Client Manager, SecureWorks)

Make the most of your current investments with purpose-built gateways supporting virtually any connection protocol anddesigned for harsh environments.

Perform analytics and applycontrol at any tier (gateway,data center, cloud) to minimize latency and consumption ofexpensive network bandwidth.

Merge filtered sensor inputs with big data, rich analytics,partnerships, and services to take action and enhance your business.

CAN bus

DNP3

LAN

BACnet

Modbus

ZigBee

SCADA

WWAN

OT IT ERP

ControlCRM

Smarter data

Enabling flexible, distributed IoT solutions that can be tailored to specific verticals and use cases

Edge gateways

SonicWALLfirewalls

Servers, storageand networking

Certified ISV and SI partners

Statisticaanalytics

Boomiintegration

Dell IoT frameworkEnabling flexible, distributed IoT solutions that can be tailored to specific verticals and use cases.

18 | Dell.com/iot

Resources

Dell IoT solutions

Take some time to review the documents below, or contact a Dell IoT solutions expert to find out how we can help you bring your solution to market.

Solution Blueprint: Increasing Manufacturing Performance with the Internet of Things (IoT)

Brochure: Dell Edge Gateway 5000 Series

White Paper: The Value of Bringing Analytics to the Edge

White Paper: Analytics at the Edge for Real-Time Production Processes

Automated Response Blueprint: Five Steps to Improving Facility Operations Through Automated Demand Response

Predictive Maintenance Blueprint: Six Steps to Using the IoT to Deliver Maintenance Efficiency

White Paper: Security for the Internet of Things

Video: Goal Control Wins With the Internet of Things

Video: KMC Controls Connects Buildings to the Internet of Things

Video: Drive Better Internet of Things Insights with Edge & Core Analytics

Video: Making the Internet of Things Real

Video: Childress Racing Harnesses the Power of IoT

Video: Optimize IoT Analytics with an Edge Gateway

Dell.com/iot | 15

Dell Embedded Box PCs 3000 and 5000

Dell IoT solutions

Innovate, deliver and commission solutions faster.Dell’s heritage brings enterprise-class support, reliability and flexibility to the industrial PC market.

Embedded computers must run reliably 24x7 for extended deployments, and withstand both higher and lower temperatures than ordinary PCs. Industrial, telecom, vehicular and other use cases can bring high amounts of shock, vibration, moisture and electromagnetic radiation.

Dell has almost 10 years’ engineering experience in rugged devices. Dell Embedded Box PCs are fanless, highly reliable devices that can be used “headless” or with a keyboard, mouse and monitor.

Flexible and powerful, with many input/output options, they run on powerful multi-core Intel processors, which allow them to perform analysis, and control data aggregation and graphical display at the edge of the network. They communicate securely with back-end or closed-loop control systems.

Learn More at Dell.com/embedded

“ The Internet of Things represents a $3 trillion opportunity for growth. Delivering on that opportunity takes a tall stack of technology — both informational technology and operational technology. We are a global, Tier 1, end-to-end IT solutions organization that has vertical industry expertise and a deep bench of partners to enable the effective IoT solutions our customers require.”

Andy Rhodes, Executive Director of Commercial IoT, Dell

Start small. Build fast. Connect what matters. Learn more at Dell.com/iot© 2016, Dell Inc. All Rights Reserved. Dell, the Dell Logo, Dell Precision, Dell ProSupport, EqualLogic, OptiPlex and PowerEdge are trademarks of Dell Inc. Intel, the Intel logo, Atom and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. VMware and vCloud are registered trademarks of VMware Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims any proprietary interest in the marks and names of others. Availability and terms of Dell Software, Solutions and Services vary by region. This case study is for informational purposes only. Dell makes no warranties — express or implied — in this case study. Reference Number: 10022529

@DellOEM Dell Internet of Things