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Dell IT:The Dell Digital WayAccelerating our Digital Transformation
Scott Pittman
Senior Vice President, Dell Digital & IT
Dell Technologies
© Copyright 2019 Dell Inc.
Dell Digital global footprint
145K
Users78K+
VMs
160PB+Storage
219KDevices managed
by Workspace ONE
22
Data
Centers
172
Ecosystems
supported
87%Server
Virtualization
2800+Applications
24M Orders
each week
© Copyright 2019 Dell Inc.© Copyright 2019 Dell Inc.6
The
DigitalBlind Spot
© Copyright 2019 Dell Inc.
Customers
are Digital
Channels
are Digital
Employees
are Digital
Business Operations
are Digital
Products
are Digital
Competitors
are Digital
The way businesses engage is changing
© Copyright 2019 Dell Inc.
InnovationCost &
Efficiency
© Copyright 2019 Dell Inc.8
C I O C H A L L E N G E
© Copyright 2019 Dell Inc.
Dell Digital’s transformation journey
Infrastructure
Applications
& Data
Application
TransformationIT
Transformation
Workforce
TransformationSecurity
Transformation
Users
Cloud
People | Process | Technology
THE DELL DIGITAL WAY
© Copyright 2019 Dell Inc.
The Dell Digital Way
CULTURE
The Dell Digital Way is a cultural shift in how we partner with the business
using a direct, simplified and streamlined approach to quickly design,
develop, iterate and deliver new products and capabilities.
PEOPLE
Simple, streamlined, balanced
and direct
Product
DevDesign
BALANCEDTEAM
Product-focused, fast, continuous
delivery
PROCESS
TIME
Define Release
Build
Define Release
Build
Risk
TECHNOLOGY
Modernised network, architecture
and applications
Spine & Leaf
© Copyright 2019 Dell Inc.
Balanced Teams (IT, Business)
Pair Programming
Test Driven Development
Digital & IT Security
Sales Marketing Services Finance, HRManufacturing,
Supply Chain
Infrastructure Platform Engineering & Operations
Digital / Application Transformation, Enterprise Architecture
IT Business Operations
Continuous Integration / Continuous Deployment (CI/CD)
Dell Digital Labs
Dell Digital: Operating ModelEnables direct relationships with business partners and customers to collaborate and enable continuous business delivery
Business Prioritisation, Iterative Planning with Business Leaders, and IT Leaders
© Copyright 2019 Dell Inc.
Public Clouds
Building a digital foundation for the business
ANY APPLICATION
ANY DEVICE
ANY CLOUD
Traditional SaaSCloud-native
Private Clouds
Telco Networks
IoT
EdgeComputing
© Copyright 2019 Dell Inc.
P e o p l e | P r o c e s s | Te c h n o l o g i e s
T H E D E L L D I G I T A L W A Y
IT Transformation
Workforce Transformation
SecurityTransformation
ApplicationTransformation
Dell Digital’s transformation journey
© Copyright 2019 Dell Inc.
We need to think and act like a software company
TRADITIONAL
Monolithic architecture
Move to IaaS
Automation
Achieve efficiency
CLOUD-NATIVE
Micro-services architecture
Cloud-native platform –
PaaS/CaaS/FaaS
Continuous integration / delivery
D e v O p s
Lines of Business
Agile Development
Service DeliveryHybrid Cloud Platforms
Private
Public
Managed Cloud
Users /
Consumers
© Copyright 2019 Dell Inc.
Dell Digital Labs
© Copyright 2019 Dell Inc.
What are the ingredients?Balanced teams blend three techniques to deliver products to their users.
LEAN
STARTUP
USER-CENTERED
DESIGN
XP
© Copyright 2019 Dell Inc.
IaaS
Platform services
Self-Service
On-Boarding Dashboard Billing & Metering Marketplace Add-On
Pivotal Container Service Pivotal Function ServicePivotal Application Service (PAS)
Business / Developer Community
Operation
Failover & Recovery Auto Scaling Security Platform UpgradeZero Downtime
Active
Dell DC
Database
Registry & Repository
Messaging / Streaming / Search
API Management
Security
Marketplace
Add on (As-a-Service)
Built on (CaaS/IaaS)
Application & Security Monitoring
Application Caching
Pivotal Cache
© Copyright 2019 Dell Inc.
Cloud native example: MyService360TM
A cloud-based dashboard modernizing our customer service experience
Implemented with Pivotal Cloud Foundry on Dell EMC Data Lake
2 weeks4 months Release cycle
Zero24 hours Deployment
DevOps SMEExternal Testing
On demand with Pivotal Cloud FoundryOn deployment resources Dependency
Selective on demandNo continuous – 4 weeks Delivery
© Copyright 2019 Dell Inc.
MySales Mobile App: Built on Pivotal Cloud Foundry
AttainmentCreate Trip
ReportsOpportunity
Pipeline Views
Order/Shipping / Service Request
data
Contacts (Internal & External)
Mapping of Nearby
Accounts
© Copyright 2019 Dell Inc.
Application StatusCloudification Survey: Application Scoring Portal
435
Apps65
174
A
113
61 22
B C D F App/Web Database Middleware
435
410
261
B
81B
86
B
80
C
74
B
C
B
John Smith
Jane Doe
© Copyright 2019 Dell Inc.
P e o p l e | P r o c e s s | Te c h n o l o g i e s
T H E D E L L D I G I T A L W A Y
IT Transformation
Workforce Transformation
SecurityTransformation
ApplicationTransformation
Dell Digital’s transformation journey
© Copyright 2019 Dell Inc.
We have a variety of applications / workloads
Systems of record Systems of engagement
& insight
Cloud-nativeTraditional
© Copyright 2019 Dell Inc.
We need an infrastructure strategy for both traditional and cloud-native workloads
Traditional Apps (IaaS)Second Platform (Client/Server)
Cloud-Native Apps (PaaS)Third Platform (Cloud-Mobile-Social-Big Data)
• Systems of record
• Proprietary databases
• Client/server applications
• Require secure, highly
available, reliable
infrastructure
• Web based
• Micro-services based
• Require agile, highly
available, secure
infrastructure
© Copyright 2019 Dell Inc.
Today’s Multi-cloud landscape
Public Cloud
NATIVE PUBLIC CLOUD SaaS
*aaS
Public SaaS
HYBRID CLOUD
EdgePrivatePublic
© Copyright 2019 Dell Inc.
Multi-cloud approach drives App Modernisation
Cloud Native WorkloadsTime to market | Innovation | Scale | Differentiation
Existing WorkloadsCost Reduction | Security | Reliability | Control
Refactor
Modify app, new environment,
on-prem or in the
cloud
Multi-Tier Hybrid
Shift portions of multi-tier app to
public cloud
SaaS
Replace
Move to SaaS version of packaged
app
+
Develop for Cloud
New cloud native app deployed
on-prem & IaaS
Maintain
Keep app as is in existing environment
Replatform
Keep app as is, move to new
environment
© Copyright 2019 Dell Inc.
Our multi-cloud deploymentCreating a common operating environment across clouds
Consistent Operations
Consistent Infrastructure
Private Cloud VMware Cloud on AWS
+ SaaS
© Copyright 2019 Dell Inc.
Consistency: Dell Technologies cloud
Consistent
ServicesData Services
Cloud Operations
and Automation
Private Cloud Public Cloud
Dell EMC
Compute | Netw orking | StorageVxRail
CLOUD on AWS
ContainersVirtual machinesVMPhysical machines
IaaS CaaS PaaS Security Services/Consulting $ Consumption
Visibility Operations Automation Security Governance
Container
Management
© Copyright 2019 Dell Inc.
Infrastructure status
288
168
4812 0.5
Q1 FY19 Q2 FY19 Q3 FY19 Q4 FY19 Q1 FY20
Hours
Time to ProvisionCost to Serve
1000
400
500
M O D E R N D A T A C E N T E R
L E G A C Y D A T A C E N T E R
D E C O M M I S S I ON E D V M S / S E R V E R S
Monthly Deployment Rates
16 MDC Virtual Centers 66 MDC Clusters 11,133 MDC VMs 12,295 TB MDC Storage 92 Racks of MDC Space
6581250
2875 2941
4300
Q1FY18
Q2FY19
Q3FY19
Q4FY19
Q1FY20
PCF Quarterly App Builds
87% current virtualization rate
YoY Percent of Environment in MDC
105
9287 84
80
Q1FY19
Q2FY19
Q3FY19
Q4FY19
Q1FY20
63% compute
utilization
73% storage
utilization
0%
14%
27%
0% 10% 20% 30%
FY18
FY19
FY20
2 y
ea
r targ
et
(projected)
© Copyright 2019 Dell Inc.
P e o p l e | P r o c e s s | Te c h n o l o g i e s
T H E D E L L D I G I T A L W A Y
IT Transformation
Workforce Transformation
SecurityTransformation
ApplicationTransformation
Dell Digital’s transformation journey
© Copyright 2019 Dell Inc.
A modern workforce is a connected workforce
30
Most team members
prefer a flexible work environment
Almost half say they
would quit a job with substandard technology
Most say technology
influences the job they will take
Workplace
InnovationFeaturing ultra modern workspaces that foster
creativity, productivity, and
collaboration
Digital
ExperienceEnabling a highly mobile
and connected workforce to
be their best and do their
best work
Team
MembersCultivating a flexible work culture to attract and retain
the best talent
© Copyright 2019 Dell Inc.
Transforming our digital workforce
31
Simplify
Workforce Service
ConsumptionDeliver faster, more efficient
workforce services
with automation and self-service
Enable
Dynamic
TeamsEnable secure collaboration
and communication
anywhere, anytime on any device
Personalise
the Workforce
ExperienceCreate role-based personas
to deliver the right apps,
data and devices
© Copyright 2019 Dell Inc.
Technology that matches work styles & personas
CARE / SUPPORT
• Desk Based
• Non-Technical
• Collaborative
• Optiplex DT / VDI
BUSINESS PRO
• Flexible Work Style
• Non-Technical
• Collaborative
• Latitude
PRE SALES
• Flexible Work Style
• Technical
• Collaborative
• Precision NB
FIELD SUPPORT
• Hyper Mobile
• Highly-Technical
• Collaborative
• Precision NB
FIELD SALES
• Hyper Mobile
• Non-Technical
• Collaborative
• Latitude
ENGINEERING
• Desk Based
• Highly-Technical
• Collaborative
• Precision DT
Sean Matthew David Jennifer CoreyPriyanka
© Copyright 2019 Dell Inc.
Best-in-class experienceOffice | Car | Home | On-the-go | Anywhere | Anytime
MODERN
COLLABORATION
UNIFIED
CONFERENCING
PRODUCTIVE ON
DAY 1
CONTEMPORARY
SUPPORT
ALWAYS
CONNECTED
• No VPN
• Workspace One
• VDI Horizon
• No VPN
• Any device
• Anytime / Anywhere
• Video, audio & web conferencing
• Any device anywhere
• Onboarding transformation
• My HR / My IT
• Tech Central
• Self help – Got a
minute video?
Connect Instantly
Unified WorkspaceBest-in-class, secure, seamless experiences wherever you work.
Contemporary Tools
Seamless everything
My IT
my
DAY1.
© Copyright 2019 Dell Inc.
Team member experience status
SELF SERVICE: GOT A MINUTE?
COMMUNICATIONSMEASURING PROGRESS
TMX FY20 PROJECTED IT PULSE TREND
© Copyright 2019 Dell Inc.
Revenue IT Cost
Velocity Quality Security
15%
R E S U L T S : T H E D E L L D I G I T A L W A Y
5%
40% 30% 35%