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Jacob Aryeh Robert Gee Dhruva Kaul Diana Shen Erica Swallow Enhancing the Dell Experience with CSR

Dell's Corporate Social Responsibility Recommendations

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As a final presentation at Professor Aline Wolff's Organizational Communications course at NYU Stern, Jacob Aryeh, Robert Gee, Dhruva Kaul, Diana Shen and Erica Swallow presented their recommendations for Dell's Corporate Social Responsibility initiatives.Their vision for Dell's Corporate Social Responsibility was to partner with customers to focus on strategic CSR initiatives and align these initiatives with Dell's business strategy, allowing the company to obtain a competitive edge and regain market share.

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Page 1: Dell's Corporate Social Responsibility Recommendations

Jacob AryehRobert GeeDhruva KaulDiana ShenErica Swallow

Enhancing the Dell Experience with CSR

Page 2: Dell's Corporate Social Responsibility Recommendations

Is Social Responsibility our Business?

“The business of business is business.”

- Milton Friedman

Page 3: Dell's Corporate Social Responsibility Recommendations

Our Vision for Dell’s CSR

By partnering with our customers to focus on strategic CSR initiatives and aligning these initiatives with our business strategy, we will obtain a competitive edge and regain market share.

Page 4: Dell's Corporate Social Responsibility Recommendations

CSR Initiatives: Status Report and Assessment

Corporate Accountabili

ty

Environmental

Responsibility Community

Engagement

Corporate Accountabili

ty

Community Engagement

Environmental

Responsibility

Page 5: Dell's Corporate Social Responsibility Recommendations
Page 6: Dell's Corporate Social Responsibility Recommendations

HIV/AIDS Affects our Stakeholders

The HIV/AIDS pandemic affects Dell employees, customers, supplier partners

and communities where we live and work.

According to Advert.org, approximately 33.2 million people are currently living with HIV/AIDS

Page 7: Dell's Corporate Social Responsibility Recommendations

Evaluation of HIV/AIDS Prevention Program

• Provide employees with benefits

• Publish educational information

• Offer onsite health screenings

• Hold HIV/AIDS employee conferences

Page 8: Dell's Corporate Social Responsibility Recommendations

Trade-offs of the HIV/AIDS Initiative

Page 9: Dell's Corporate Social Responsibility Recommendations

Recommendations for HIV/AIDS Initiative

Page 10: Dell's Corporate Social Responsibility Recommendations
Page 11: Dell's Corporate Social Responsibility Recommendations

Environmentalism: A Key Principle in Dell’s Business Model

“Dell's vision is to create a company culture where environmental excellence is second nature because the principles of environmentalism - efficiency eliminates waste - align with the principles of our direct business model - efficiency delivers customer value.”

- Sustainability Report 2007

Page 12: Dell's Corporate Social Responsibility Recommendations

Evaluation of Environmental Initiatives

Plant a Tree for Me• Offsetting CO2 emissions

Dell Earth Games• Employee Team Building (Global)• Inspiring employees to live an

environmentally friendly life

Page 13: Dell's Corporate Social Responsibility Recommendations

Trade-offs of Environmental Initiatives

Page 14: Dell's Corporate Social Responsibility Recommendations

Recommendations for Environmental Initiatives

Page 15: Dell's Corporate Social Responsibility Recommendations
Page 16: Dell's Corporate Social Responsibility Recommendations

Three Focuses on Community Engagement

Community Growth

• Dell TechKnow (6,900 students)

• International Learning Centers

Employee Volunteerism

• 40% employee volunteer rate• $13 million contributions

Community Foundations

• Health Grants

Page 17: Dell's Corporate Social Responsibility Recommendations

Dell TechKnow Generates Tech Savvy Middle School Students

Fayette County Public School Dell TechKnow Graduate Showcases her PC Skills

“At the end of the program, students took their computers home, along with one year of free Internet access. Now, they can do research at home — an impossibility before TechKnow.

- Neil McAlpine, Principal, General Wolfe Junior High, Winnipeg, Manitoba

Page 18: Dell's Corporate Social Responsibility Recommendations

Trade-offs of Community Engagement

Page 19: Dell's Corporate Social Responsibility Recommendations

Recommendations for Community Engagement Initiatives

Page 20: Dell's Corporate Social Responsibility Recommendations
Page 21: Dell's Corporate Social Responsibility Recommendations

Movement Towards Complete Alignment: Competencies &CSR

Page 22: Dell's Corporate Social Responsibility Recommendations

CSR Initiatives: Status Report and Assessment

Corporate Accountabili

ty

Environmental

Responsibility Community

Engagement

Corporate Accountabili

ty

Community Engagement

Environmental

Responsibility

Page 23: Dell's Corporate Social Responsibility Recommendations

Our Vision for Dell’s CSR

By partnering with our customers to focus on strategic CSR initiatives and aligning these initiatives with our business strategy, we will obtain a competitive edge and regain market share.

Page 24: Dell's Corporate Social Responsibility Recommendations

We Want Your Input!

Page 25: Dell's Corporate Social Responsibility Recommendations

Learning Centers in China and Brazil Train Students in Technical Fields

Location Participants Learned Skills

Shanghai Changlin School

1,000 children from migrant families

• Latest PC technology• Educational programs• Life skills development

Dell Brazil’s Digital Citizen Project

5,900 students from low-income families

• Digital literacy• Business skills• Advanced PC studies in two Technical Laboratories

Page 26: Dell's Corporate Social Responsibility Recommendations

Dell TechKnow Generates Tech Savvy Middle School Students

1. Disassemble refurbished PC

Fayette County Public School Dell TechKnow Graduate Showcases her PC Skills

2. Reassemble PC

3. Load software

4. Perform Hardware upgrades

5. Develop internet know-how

6. Take PC home