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Deloitte Corporate Real Estate Strategy The road to sustainability and social responsibility Frank ten Have, partner Deloitte REA 1 The road to sustainability and social responsibility

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Deloitte Corporate Real Estate StrategyThe road to sustainability and social responsibility

Frank ten Have, partner Deloitte REA

1

The road to sustainability and social responsibility

Deloitte policy on sustainability and social responsibility

Deloitte Netherlands’ sustainability and social responsibility strategy is driven by:

• Changing market conditions

• Customer demand: sustainable partners offering sustainable services

• Talent en recruiting: ‘becoming the best place to work’

• Cost efficiency

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility2

In short: practice what you preach......

Sustainable housing: the New World of Work at Deloitte

In 2003, Deloitte Netherlands started implementing their new housing policy:

• Large reduction in office buildings: from > 80 to 18 locations

• Reduction in office space from 180.000 m² tot 115.000 m²

• Bigger units offering more types of services

• Additional attention to quality and representation

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility3

• Revised workplace concept

Disconnecting people and “their” workstationEfficient use of available space and workstations, more facilitiesClean desk policy, use of lockers

• Embedding sustainability in all policy measures

Sustainable housing: the New World of Work at Deloitte

From:

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility4

Sustainable housing: the New World of Work at Deloitte

To:

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility5

Maastower, Rotterdam The Swan, The Hague

Sustainable housing: the New World of Work at Deloitte

And more:

Realizing sustainable and eye-catching offices in Utrecht and Amsterdam Zuidas in 2-4 years.

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility6

Utrecht: Greencalc A score Zuidas: Breeam Excellent score

Sustainable housing: the New World of Work at Deloitte

Sustainability issue: why build a large new office in Amsterdam?

• Amsterdam office will form the last step in the strategic consolidation of Deloitte officesin Aalsmeer, Amsterdam and Amstelveen.

• No availability of 35.000 m² office space meeting Deloitte’s criteria on quality andsustainability on the local RE market.

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility7

Sustainable housing: the New World of Work at Deloitte

The New World of Work at Deloitte is an integrated approach:

• Housing

• Technology

• HR policy

• Culture and leadership

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility8

Sustainable housing: the New World of Work at Deloitte

The way we are changing our housing:

• New workplace concept

• Extra space for informal meetings and consultation

• No personalized workstations (occupancy rate in old buildings was 55%)Clean desk policy, use of lockers

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility9

• Workstations are based on activities, not on positions or functions

• New Utrecht office with nationwide meeting- and network facilities

• But also: identity and pride. Our offices will remain important places forpersonal interaction

Sustainable housing: the New World of Work at Deloitte

From:

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility10

Some of our former accounting colleagues...

Sustainable housing: the New World of Work at Deloitte

To:

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility11

Focus on Green Mobility

Deloitte’s corporate Green Mobility policy is based on:

• A choice of different mobility allowances:

Lease schemeCash option schemePublic transport cardKilometer allowance

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility12

• Dutch Railway Card is standard for all employees

• Highly accessible and secure ICT network forproper connection and data exchange on site

• Standard use of I-Phone with many work related options

• Working at home is formalized in our HR-policy

Best practices for our clients

Energy performane contracting

Municipality of Rotterdam

• Energy performance contract Rotterdam Green Buildings Program

• Program aims to deliver energy efficient and sustainable ‘retrofitted’municipal buildings by private financing and guaranteed energysavings

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility13

• Our role: project- and tender management, legal- and financialadvisory services

• Contract close for municipal swimming pools is expected shortly!

Best practices for our clients

Strategy advisory on sustainable building portfolio’s

Municipality of EnschedeEnergy efficiency business case and implementation strategy for 180 buildings

Housing Corporation st Joseph AlmeloStrategy development on sustainability measures for 5500 houses

Province of North Brabant and Essent

© 2011 Deloitte The NetherlandsDeloitte Corporate Real Estate Strategy, the road to sustainability and social responsibility14

Project management for standardisation and implementation of energy efficient‘package deals’ for housing corporations

Business models, organizational and legal structuring

Municipality of NijmegenBusiness plan for heat and cold storage facility

Province of GelderlandResearch on cooperation model for heating distribution and operation withMunicipality of Nijmegen

© 2010 Deloitte The Netherlands

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Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globallyconnected network of member firms in more than 140 countries, Deloitte brings world-class capabilities and deep local expertise to help clientssucceed wherever they operate. Deloitte's approximately 169,000 professionals are committed to becoming the standard of excellence.

This publication contains general information only, and none of Deloitte Touche Tohmatsu Limited, Deloitte Global Services Limited, DeloitteGlobal Services Holdings Limited, the Deloitte Touche Tohmatsu Verein, any of their member firms, or any of the foregoing’s affiliates (collectivelythe “Deloitte Network”) are, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professionaladvice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision oraction that may affect your finances or your business. Before making any decision or taking any action that may affect your finances or yourbusiness, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoeversustained by any person who relies on this publication.