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PATIENT CONNECT
APPROACH
• Multi-Channel Patient Engagement
Provide consistent high-touch
interactions across channels (e.g.,
companion app, portal, text and chat)
• Care Network Collaboration
Enable and effectively support care
coordination across HCPs and
providers, and other care team
members,
• Cloud-based, Scalable Platform
Built on Salesforce1 the solution
provides highly scalable platform,
leveraging cloud, mobile, and social
technologies
• Contact Center
Provide interactive agent console, and
telephony integration for effective
therapy coordination
FOR LIFE SCIENCES
Access
Engagement
Evidence
Outcomes
FinancialHelping patients to access and afford therapy
EducationDelivering training and educational content
TherapyConnecting with patients to coordinate care delivery
EngagementGranting patients access to support for their unique
treatment journeys and better outcomes
ClinicalProviding patients with a point of contact during
trials and assisting their transition to commercial drug
• Pre-Built Integrations
Leverage pre-built integrations with MDM,
patient data, adverse events, fax, SMS, and
content management
• Wearables and Med Devices
Capture and leverage device and biosensors
data from patients
• Analytics and RWE
Integrate, manage, and analyze patient and
clinical data to predict and demonstrate real
world evidence
• Ensure Compliance & Data Security
Respect HIPAA compliance and GxP
requirements
Accelerate Access
Drive Engagement & Loyalty
DemonstrateEvidence
Create real-world Patient Outcomes
Accelerate patient
access to therapy
and provide high-
touch, consistent
patient interactions
across shared
business processes
and therapeutic
programs
Leverage tools to
engage and
educate patient; act
proactively to
ensure product,
therapy, and care
plan adherence,
reducing
discontinuation
Increase insights
into patient
treatment and
interactions – gain
RWE to
demonstrate value
to health plans and
improve drug
efficacy
Provide value to
HCPs and providers
through shared
patient insights and
a platform for care
team collaboration;
facilitate
interactions
between HCPs and
patients
IMPACT
There is an unprecedented opportunity to connect with patients and the healthcare system to deliver better treatment and economic outcomes. Life Sciences and Med-
Tech companies can take a leading role in making these connections
Government
Payers
Patients
Providers
CONNECTED APPS AND DEVICES
INSIGHTS AND ANALYTICS
DATA HUB & EXCHANGE SERVICES
PATIENT ENGAGEMENT
SMA
RT D
EVIC
ESD
ATA
+ IN
SIG
HTS
OPT
IMIZ
ED IN
TERA
CTI
ON
S
PatientConnect platform features four integrated components to enable patient-centered solutions
CARE TEAM
PatientOutcomes
Digital Engagement
PATIENT
Aggregates Patient Data from multiple sources and connects both client and external vendor data to create single view of patient interactions
Delivers consistent high-touch customer experience across channels, and enable adherence and care coordination across patients' care network - HCPs and providers, and other care team members.
Enables internal and external data analysis to bring unique insights into patient treatment and interactions, as well as demonstrate real world evidence.
Design and operation of regulated applications and devices which enable digital therapy, improve patient outcomes and support healthcare providers in managing patient care.
Get in Touch.
Anatoli ZurablevSenior [email protected]
Ryan MyersSenior Manager [email protected]
This publication contains general information only, and none of the member firms of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collective, the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication. As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
Copyright © 2016 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited
http://www2.deloitte.com/global/en/pages/technology/solutions/deloitte-patientconnect.html
PATIENT CONNECT PLATFORMDave [email protected]
Christopher [email protected]
