DEPARTMENT OF AGRICULTURE REGIONAL FIELD OFFICE XII

DEPARTMENT OF AGRICULTURE REGIONAL FIELD OFFICE XII

CITIZEN’S CHARTER

2019 (1st Edition)

DEPARTMENT OF AGRICULTURE REGIONAL FIELD OFFICE XII

CITIZEN’S CHARTER

2019 (1st Edition)

I. Mandate: The Department of Agriculture is a government agency responsible for the promotion of

agricultural development by providing the policy framework; public investments, and support services needed

for domestic and export- oriented business enterprises.

In the fulfillment of this mandate, it shall be the primary concern of the Department to improve farm income

and generate work opportunities for farmers, fishermen and other rural workers.

It shall encourage people’s participation in agricultural development through sectoral representation in

agricultural policy-making bodies. So that the policies, plans and programs of the Department are formulated

and executed to satisfy their needs. It shall also use a bottom-up self-reliant farm system approach that will

emphasize social justice, equity, productivity and sustainability in the use of agricultural resources.

II. Vision: A modernized smallholder Agriculture and Fisheries; a diversified rural economy that is dynamic,

technologically advanced and internationally competitive. Its transformation is guided by the sound practices of resource sustainability, the principles of social justice, and strong private sector participation.

III. Mission: To help and empower the farming and fishing communities and the private sector to produce enough,

accessible and affordable food for every Filipino and a decent income for all.

IV. Service Pledge:

Ako’y kawani ng gobyerno, Tungkulin ko ang maglingkod nang tapat at mahusay Dahil dito, ako’y papasok nang maaga at magtatrabaho nang lampas sa takdang oras kung kinakailangan; Magsisilbi ako nang magalang at mabilis sa lahat ng nangangailangan; Pangangalagaan ko ang mga gamit, kasangkapan, at iba pang pag-aari ng pamahalaan; Magiging pantay at makatarungan ang pakikitungo ko sa mga lumalapit sa aming tanggapan; Magsasalita ako laban sa katiwalian at pagsasamantala; Hindi ko gagamitin ang aking panunungkulan sa sarili kong kapakananan. Hindi ako hihingi o tatanggap ng suhol; Sisikapin kong madagdagan ang aking talino at kakayahan upang ang antas ng paglilingkod sa bayan ay patuloy na maitaas. Sapagkat ako’y isang kawani ng gobyerno at tungkulin ko ang maglingkod nang tapat at mahusay sa bayan ko at sa panahong ito; Ako at ang aking mga kapwa kawani ay kailangan tungo sa isang maunlad, masagana, at mapayapang Pilipinas Sa harap ninyong lahat, ako’y taos-pusong nanunumpa.

Page Number

LIST OF SERVICES

Administrative & Finance Division Page Number

External Services Page Number Service A Page Number Service B Page Number

Service C Page Number

Internal Services

Service A Page Number

Service B Page Number


Agribusiness & Marketing Assistance Division Page Number



Internal Services




Field Operations Division Page Number



Internal Services




Integrated Laboratories Division Page Number



Internal Services




Planning, Monitoring & Evaluation Division Page Number



Internal Services




Regional Agricultural Engineering Division Page Number



Internal Services




Regulatory Division Page Number



Internal Services




Research Division Page Number



Internal Services



ADMINISTRATIVE & FINANCE DIVISION

Service Category

Page Number

1. Service Name: Processing/Evaluation of qualified applicants for

selection/recruitment/promotion

Service Information

Office or Division: Administrative & Finance Division

Classification: Simple

Type of Transaction:

Government to Government Government- Private Individuals

Who may avail: Government Employees/Private Individuals

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Application Letter 2. Notarized Personal Data Sheet 3. List of Trainings 4. Photocopy of Grades 5. Individual Performance Commitment

and Review Form

1. HRMS 2. CSC website

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the abovementioned requirements to the Human Resource Management Section

1. Receive application documents;

2. Pre-screen documents;

3. Shortlist qualified applicants;

N/A

N/A

N/A

2 minutes

10 minutes

1 day

Lito M. Salvo OIC, HRMS

Lynn P. Yu

HRMPSB Head Secretariat

Ibelle Feliz A. Marohom/ Jona Genevieve P. Dulce/Juliet M. Tandog/Vilma L. Bayona

4. Applicants to undergo technical examination;

5. Applicants to undergo preliminary interview;

6. Issue appointment documents

N/A

N/A

N/A

1 hour

30 minutes

30 minutes

HRMPSB Secretariat

HRMPSB Members

Arlan M. Mangelen Hiring Authority

2. Service Name: Payment/Disbursement of Vouchers

Service Information

Office or Division: ACCOUNTING SECTION

Classification:

Type of Transaction: Payment

Who may avail: All creditors of the Department of Agriculture RFO XII


COA Circular 2012-01 – Documentary Requirements for Common Government Transactions

Internet Accounting Office

RA 9184 – Government Procurement Reform Act Internet Accounting Office BAC Sec


PROCESSING TIME

PERSON RESPONSIBLE

Receive vouchers NONE 5 mins Danilo Andrada

Submission of Disbursement Vouchers

to the Accounting Section for payment

Process Disbursement Voucher

NONE 1 hour

Karen Kris Ocumen Cristine Pitogo

Karen Ann Muyco Cherry Mae Baldevino

Jeebie Marañon

Certification as to completeness of

supporting documents NONE 1 day Cherish Gay B. Inocencio

Preparation of LDDAP-ADA

NONE 4 hrs Darlene Dela Torre

Approval of LDDAP-ADA

NONE 1 hr Cherish Gay B. Inocencio

# EXTERNAL SERVICES

Service Information

Office or Division: GENERAL SERVICES SECTION/ADMIN & FINANCE DIVISION

Classification:

Type of Transaction: Motor Vehicle Request

Who may avail: Farmers and Fisherfolks and other clientele excluding DA XII Officials and employees


Travel Order End-Users

Trip Ticket General Services Section

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

-Submit Request of Motor Vehicle

Signed Trip Ticket None 3 minutes Various clientele outside DA XII

Anna Mae A. Sideño

Alfredo M. Egaran Denver John Casipe Lyslie Laus

Office or Division: RECORDS UNIT/GENERAL SERVICES SECTION/ADMIN & FINANCE DIVISION

Classification:

Type of Transaction: Incoming Communications

Who may avail: Farmers and Fisherfolks and other clientele excluding DA XII Officials and employees


Official Document/Letter Records Unit


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

-Submit Official Communication/Letter

Received Communication Letter

None 3 minutes Mardy D. Limba Dulce Mae LLacuna Blenda Bedallo

# INTERNAL SERVICES

Service Information


Classification:

Type of Transaction: Motor Vehicle Request

Who may avail: DA XII Officers and Employees


Travel Order End-Users

Trip Ticket General Services Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

-Submit Request of Motor Vehicle

Signed Trip Ticket None 3 minutes End-User

-Prepare and sign trip tickets

Anna Mae A. Sideño Alfredo M. Egaran Denver John Casipe Lyslie Laus

Office or Division: RECORDS UNIT/GENERAL SERVICES SECTION/ADMIN & FINANCE DIVISION

Classification:

Type of Transaction: Incoming and Outgoing Communications



Official Document/Letter Records Unit


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

-Submit Official Communication/Letter

Received Communication Letter

None 3 minutes Mardy D. Limba Dulce Mae LLacuna Blenda Bedallo

Delivery of Outgoing Communication for mailing

Recorded communication

None 9:00AM – 10:00AM daily

Gemma P. Catalan Angelica Perez


Classification:

Type of Transaction: Checking, Inspection and Acceptance of delivered equipment, supplies and materials



Delivered Equipment, Supplies and materials Suppliers/Bidders

Inspection and Acceptance Report End-users

Purchase/Letter Order End-user

Delivery Receipt Supplier/Bidders


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Checking and Inspection of delivered equipment, supplies and materials

Inspected equipment, supplies and materials

None 15-30 minutes (depends on the quantity)

Inspectorate Team

Acceptance of delivered equipment, supplies and materials

Delivered equipment, supplies and materials

None 3-5 minutes Alfredo M. Egaran Rizalyn Penetrante

Office or Division: PROPERTY UNIT/GENERAL SERVICES SECTION/ADMIN & FINANCE DIVISION

Classification:

Type of Transaction: Indexing of supplies/equipments to the Property Ledger Card of various RP Vehicles



Waste Material Property Unit

Purchase Order End-users

Delivery Receipt Bidders/Suppliers

Pre-Inspection Report Property Unit


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit Pre-Inspection Report, Purchase Order, Delivery Receipt and Waste Material

Property Ledger Card


Mardy D. Limba


Classification:

Type of Transaction: Preparation of Property Acknowledgement Receipt and Inventory Custodian Slip



Purchase Request End-users




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit a copy of Disbursement Voucher (Brand/ Model, Serial Number and other specifications of properties are needed)

Signed and issued Property Acknowledgement Receipt and/or Inventory Custodian Slip


Mardy D. Limba


Classification:

Type of Transaction: Preparation of Property Acknowledgement Receipt and Inventory Custodian Slip







FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit a copy of Disbursement Voucher (Brand/ Model, Serial Number and other specifications of properties are needed)

Signed and issued Property Acknowledgement Receipt and/or Inventory Custodian Slip Tagging of property stickers


Mardy D. Limba


Classification:

Type of Transaction: Control and numbering of Inspection and Acceptance Report




Purchase/Letter Order End-users


Inspection and Acceptance Report End-users


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit a copy of Disbursement Voucher

Numbered IAR and RIS

None 5-10 minutes Mardy D. Limba


Classification:

Type of Transaction: Control and Liquidation of Trip Tickets



Trip Tickets General Services Section

Liquidation Report


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit Liquidation Report and Trip Tickets

Liquidated Fuel Consumption

None 15-30 minutes Anna Mae A. Sideño Denver John Casipe Lyslie Laus


Classification:

Type of Transaction: Conduct of Physical Inventory on Unserviceable Properties for Disposal



Property Acknowledgement Receipt Property Unit

Various Properties and Equipment Various end-users

Report on Lost, Stolen, and Damaged Plant, Property and Equipment

Property Unit


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Conduct an Inventory

Inventory of various property and equipment

None Depend on the quantity and distance of properties

Mardy D. Limba Inventory Committee


Classification:

Type of Transaction: Consolidated Purchase Request



Purchase Request of various offices in the DA XII

Various end-users


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit Purchase Request of various supplies and equipment to the General Services Section.

Consolidated Purchase Request to be quoted by the DBM and various suppliers/bidders.

None Depend on the number of offices and requests submitted

Anna Mae A. Sideño Lyndon Enriquez Rizalyn Penetrante


Classification:

Type of Transaction: Disposal of various equipment and motor vehicles



Inspection and Inventory Report of Unserviceable Properties

Property Unit

Waste Material Report Property Unit


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

-Conduct and submit IIRUP -Computation of prices of properties to be disposed -Conduct bidding of properties -Disposal of properties

-Signed IIRUP -Appraisal Report -Bidded properties -Disposed properties

None Depend on the quantity of properties to be disposed

Mardy D. Limba Disposal Committee

AGRIBUSINESS AND MARKETING ASSISTANCE DIVISION

Service Category

Page Number

EXTERNAL SERVICES

1. Participation/attendance to market-related events

Office or Division: Agribusiness and Marketing Assistance Division (AMAD)


Type of Transaction: Govt-Clients

Who may avail: Accredited SMEs and POs; Single Proprietorship; Farmers and Fisherfolks

CHECKLIST OF REQUIREMENTS 1. Company Profile

WHERE TO SECURE DA-RFO 12

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Secure form at AMAD Office.

2. Fill out the company profile and submit to authorized representative.

1. Receive company profile. 2. Assessment on the

completeness of data in the form

3. Provide feedback to the requesting party

None 5 minutes to 15 minutes depending on the extent of conversation (inquiries) or needs of the client

AMAD Staff

EXTERNAL SERVICES

2. Market Linkage/Matching




Who may avail: Farmers and Fisherfolks

CHECKLIST OF REQUIREMENTS 1. Supplier Form

WHERE TO SECURE DA-RFO 12


PROCESSING TIME

PERSON RESPONSIBLE

1. Secure supplier form at AMAD Office.

2. Fill out supplier form and submit to authorized representative.

1. Receive supplier form. 2. Assessment on the

completeness of data in the form

3. Conduct interview 4. Link famers to potential

buyers

None 5 to 15 minutes - depending on the extent of conversation (inquiries) or needs of the client

AMAD Staff

EXTERNAL SERVICES

3. Market Infrastructure Proposal for funding



Type of Transaction: Govt-Govt Govt-Clients

Who may avail: LGUs; Accredited Farmers and Fisherfolks Cooperative/Asso.

CHECKLIST OF REQUIREMENTS 1. Request Letter 2. Detailed Project Proposal 3. POW & DED

WHERE TO SECURE Requesting office/institutions/ individual


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit your request letter together with the detailed project proposal with POW and DED to the AMAD; or send through email at [email protected]

1. Receive and/or retrieve the documents.

2. Pre-assessment on the completeness of the proposal -if found complete, it will be forwarded to the DA-AMAS; if incomplete, it will be returned to the proponent for revision

None 5 minutes 15 minutes

AMAD Staff

mailto:[email protected]

EXTERNAL SERVICES

4. Provision of technical assistance




Who may avail: All requesting parties seeking for technical assistance

CHECKLIST OF REQUIREMENTS 1. Request letter duly approved by DA-Regional Executive

Director



PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter to the AMAD office; or send through email at [email protected]. Must contain specific technical assistance needed and contact number for immediate feedbacking.

1. Receive and/or retrieve the request 2. Furnish copy to the records

office and AMAD division chief for action.

3. Routing of request to the right section.

4. Provide feedback to the requesting party.

None 5 minutes 5 minutes 5 minutes Within the day depending on the availability of the concerned staff

AMAD staff AMAD staff AMAD staff Senior Technical staff


EXTERNAL SERVICES

5. Credit Facilitation




Who may avail: Accredited MSMEs and POs; NGOs, Single Proprietorship; Farmers and Fisherfolks

CHECKLIST OF REQUIREMENTS 1. Letter of Intent 2. Detailed project proposal. 3. Board resolution authoring MSE/Cooperative/association to apply

as borrowers and designating its authorized representative to enter into an agreement with ACPC.

4. Copy of registration documents. 5. Copy of latest audited financial statement 6. Endorsement/Referral from DA 7. Proof of registration/enrollment in FFEDIS.

WHERE TO SECURE Requesting office/institutions/ individual DA-RFO 12


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit all necessary documents to DA RFO 12.

1. Receive submitted documents.

2. Pre-assessment of documents as to completeness

3. Conduct validation in the area 4. Fill out evaluation form 5. Prepare endorsement to DA

ACPC

None 5 minutes 5 minutes 3 hrs 1 hr 5 minutes

Abdulkadil I. Ango/Amorsolo Gloria Senior Agri./Agri II

INTEGRATED LABORATORIES DIVISION

Service Category

Page Number

EXTERNAL SERVICES

Office or Division: Feed Chemical Analysis Laboratory

Classification: Section

Type of Transaction: Laboratory Service

Who may avail: Farmers, Researchers, Students, & Other Stakeholders


1. Receiving Form Sample Receiving Area

2. Releasing Form

3. Customer Feedback Form

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON RESPONSIBLE

Submit at least two hundred fifty (250) grams of sample with request letter in properly labelled container/s

Sample shall be received but returned to customer if it doesn’t meet laboratory requirements

NONE 5 minutes/ customer

Lynnelle C. Victorino

Sample preparation (grinding, sieving, and transferring to labelled laboratory containers)

7 minutes/ sample Casimiro S. Casim Jr.

Laboratory performs the requested analysis within ten (10) working days

Within 10 working days/ request

Kenneth Jay M. Aragona

Review of worksheet, raw data sheet, computation, preparation of the Certificate of Analysis and certifying test results

10 minutes/ sample



2 minutes/ Certificate of Analysis


Review and signing of the Certificate of Analysis

2 minutes/Certificate of Analysis


Client shall sign in the Releasing Form and rate the laboratory service in the Customer Feedback Form

Releasing of Certificate of Analysis

5 minutes/ customer

Lynnelle C. Victorino

A. Direct Fluorescent Antibody Test (DFAT)

Office or Division: Regional Animal Disease Diagnostic Laboratory


Type of Transaction: Laboratory Services

Who may avail: Small holder farmers, commercial raisers/private stakeholders, students (undergraduate thesis)


N/A N/A


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Submit Samples Receive Samples None 1 day RADDL STAFF

Fill Up Sample Submission Form

History Taking

Screening of samples fit/unfit for examination

Process samples and perform test as requested

Prepare, review and record clinical laboratory report

Pick up result Release result

B. PATHOLOGY (Gross Pathology/Necropsy,Clinical Pathology)

- Necropsy Examination, Clinical Pathology




Who may avail: Small holder farmers, commercial raisers/private stakeholders


N/A N/A


FEES TO BE PAID PROCESSING

TIME PERSON

RESPONSIBLE

Submit Samples Receive Samples Poultry: 50 to 75 php / sample 3 days RADDL STAFF


History Taking Swine: 100 to 150 php / sample


Goat: 150 php / sample


Cattle/ Carabao/ Horse: 200 to 300 php



C. BRUCELLA TEST

- (Rapid Plate Test, Benga Test)

D. SURRA TEST

- Microhematocrit Centrifugation Technique (MHCT)






N/A N/A

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING

TIME PERSON

RESPONSIBLE

Submit Samples Receive Samples 150 php 3 days RADDL STAFF


History Taking









E. Equine Infectious Anemia

- COGGINS TEST (Agar Gel Immunodiffusion Test)


N/A N/A


PAID PROCESSING

TIME PERSON

RESPONSIBLE



History Taking










N/A N/A


PROCESSING TIME

PERSON RESPONSIBLE


F. Caprine Arthritis Encephalitis

- Competitive Enzyme-linked Immunosorbent Assay (cELISA)


History Taking










N/A N/A


PAID PROCESSING




History Taking



G. Avian Influenza Testing

- Hemagglutination Inhibition

H. Avian Influenza Testing

- ELISA Testing








N/A N/A


PAID PROCESSING




History Taking





I. Water Potability Testing

- Water Coliform Count (Multiple Tube Fermentation Technique)






N/A N/A


PAID PROCESSING

TIME PERSON

RESPONSIBLE



History Taking










N/A N/A

J. Fecalysis

- (Direct Smear, Floatation Technique and Sedimentation Technique)


PAID PROCESSING

TIME PERSON

RESPONSIBLE



History Taking










N/A N/A


PAID PROCESSING

TIME PERSON

RESPONSIBLE



History Taking



K. Blood Parasite Examination

- Microhematocrit Centrifugation Technique, Blood-Stained Smear








N/A N/A


PAID PROCESSING

TIME PERSON

RESPONSIBLE



History Taking





L. African Swine Fever and Avian Influenza - Real Time – Polymerase Chain Reaction (RT-PCR)






N/A N/A


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Submit Samples Receive Samples 5 days RADDL STAFF


History Taking





EXTERNAL SERVICES

6. Provision of technical assistance on Field Monitoring and Surveillance of Pest and Diseases Incidence

Office or Division: ILD- Regional Crop Pest Management Center (RCPMC)



Who may avail: All requesting parties (Farmers, Researchers, Students and Other Stakeholders)

CHECKLIST OF REQUIREMENTS 2. Request letter duly signed by the requisitioner



PROCESSING TIME

PERSON RESPONSIBLE

4. Submit request letter to the office of DA-Regional Executive Director/or RCPMC office; or send through email at [email protected]. Must contain specific crop (rice,corn,hvc) to be monitored and contact number for immediate feedbacking.

5. Receive and/or retrieve the request

6. Furnish copy to the records office and RCPMC Chief for action.

7. Routing of request to the concern technical staff.



RCPMC staff RCPMC staff RCPMC staff Senior Technical staff


EXTERNAL SERVICES

7. Provision of venue for On-the-Job Training/Hands-on Training re: Biocon Agents Mass Production




Who may avail: All requesting parties(Farmers, Researchers, Students and Other Stakeholders)

CHECKLIST OF REQUIREMENTS 1. Request letter duly signed by the requisitioner



PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter to the office of DA-Regional Executive Director/or RCPMC office; or send through email at [email protected]. Must contain specific biocon agent that needs conduct the of hands-on training


2. Granting the request depending on the availability of the Biocon laboratory; re-scheduling will be done if unavailable


4.Provide feedback to the requesting party


RCPMC staff RCPMC staff RCPMC staff Senior Technical staff

EXTERNAL SERVICES

8. Distribution of Biological Control Agents (Metarhizium, Trichoderma, Trichogramma):





Who may avail: All transacting parties (Farmers, Researchers, Students and Other Stakeholders)

CHECKLIST OF REQUIREMENTS 1. Request letter 2. Requisition Issuance Slip (RIS)

WHERE TO SECURE 1.) Requesting party 2.) at RCPMC Office (OD)


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter to

the office of DA-Regional Executive Director/or RCPMC office;

2. Present your approved request letter to the RCPMC Chief

3. Fill out biocon requisition form and submit to lab in-charge for the availability of stocks

4. Claim requested stocks 5. Fill-out client satisfaction

feedback form and acknowledgement receipt

1. Receive and/or retrieve emailed

request 2. Approval of request depending on

the availability of the requested biocontrol agents.

3. Routing of the approved request to the concerned laboratory.

4. Release of the Biological Control

Agents 5. Provide client satisfaction feedback

form and retrieval of duly accomplished form thereafter.

6. Signing of acknowledgment receipt

form.

None

5 minutes 3 minutes 2 minutes 15 mins. or depending on the bulk of request 10 minutes 1 minute

Authorized staff Center Chief Lab In-Charge Lab In-Charge Lab In-Charge Lab In-Charge

Office or Division: Regional Soils Laboratory






2. Releasing Form



PAID PROCESSING


Submit at least one (1) kilogram of air-dried composite sample in properly labeled container/s. Client shall fill out the Receiving Form. Sample shall be returned to customer if it doesn’t meet laboratory requirements.


NONE 5 minutes/ customer Ahmier A. Kamensa/Michael Nikko N. Mosqueda

Sample preparation (pulverizing, sieving, and transferring to labelled laboratory containers for storage)

7 minutes/ sample Mohammaddisa D. Mantis/Kharis M. Montañer



Elly Paul A. Tomas for Chemical Analysis/ Bassit K. Dalandas for Physical Analysis/Michael Nikko N. Mosqueda for Fertilizer Recommendation


10 minutes/ sample

Elly Paul A. Tomas

Review and signing of the Certificate of Analysis with Fertilizer Recommendation


Elly Paul A. Tomas and Michael Nikko N. Mosqueda



5 minutes/ customer

Ahmier A. Kamensa/ Michael Nikko N. Mosqueda

B. Soil Analysis - Soil Test Kit for Fertilizer Recommendation







2. Releasing Form



PAID PROCESSING TIME

PERSON RESPONSIBLE

Submit at least one (1) kilogram of air-dried composite sample in properly labeled container/s. Client shall fill out the Receiving Form. Sample shall be returned to customer if it doesn’t meet laboratory requirements.


NONE 5 minutes/ customer Ahmier A. Kamensa

Sample preparation (pulverizing, sieving, and transferring to labelled laboratory containers for storage)

7 minutes/ sample Mohammaddisa D. Mantis



Elly Paul A. Tomas for Chemical Analysis/

Bassit K. Dalandas for Physical Analysis


10 minutes/ sample

Elly Paul A. Tomas



Elly Paul A. Tomas



5 minutes/ customer

Ahmier A. Kamensa

C. Water Analysis for Irrigation Suitability and Fertilizer Analysis







2. Releasing Form



PAID PROCESSING TIME

PERSON RESPONSIBLE

Submit one (1) liter of water sample in a closed container. For fertilizer, submit at least 250 gram/250 mL if inorganic/liquid fertilizer. For organic fertilizer, submit at least 500 gram.


NONE 5 minutes/ customer Ahmier A. Kamensa

Sample preparation (pulverizing, sieving, and/or transferring to labelled laboratory containers for storage)

7 minutes/ sample Mohammaddisa D. Mantis



Elly Paul A. Tomas for Chemical Analysis/ Bassit K. Dalandas for Physical Analysis


10 minutes/ sample

Elly Paul A. Tomas



Elly Paul A. Tomas



5 minutes/ customer

Ahmier A. Kamensa

D. Soil Test Kit (STK) Distribution and Refilling







2. Releasing Form



PROCESSING TIME PERSON RESPONSIBLE

Submit request letter with list of beneficiaries

Shall receive request and approve the same


Ahmier A. Kamensa

Preparation of reagents and transferring to STK bottles


Elly Paul A. Tomas/ Bassit K. Dalandas/ Ahmier A. Kamensa


Releasing of the Soil Test Kit to the customer

5 minutes/ customer

Ahmier A. Kamensa

E. Soil Sampling and Direct Testing on the Field (STK Method)







2. Releasing Form



PROCESSING TIME

PERSON RESPONSIBLE

Submit request letter with list of beneficiaries

Shall receive request and approve the same


Ahmier A. Kamensa

Soil sampling proper and geo-tagging of sampling sites

Within 1 day Elly Paul A. Tomas/ Bassit K. Dalandas/ Ahmier A. Kamensa

On-site soil testing with collected samples and computation of fertilizer recommendation. Laboratory staff shall inform the client if sampling within the day is not attainable based on the total land area and topography.

15 minutes per sample

Elly Paul A. Tomas

Preparation of Certificate of Analysis with Fertilizer Recommendation at the laboratory

10 minutes/ sample

Ahmier A. Kamensa

Review of worksheet, raw data sheet, computation and certifying test results

5 minutes Elly Paul A. Tomas



Elly Paul A. Tomas



5 minutes/ customer

Ahmier A. Kamensa

INTERNAL SERVICES

Provision of Technical Assistance (Resource Speaker) re: Crop Protection and its Management



Type of Transaction: Govt-Govt

Who may avail: All requesting parties (Farmers, Researchers, Students and Other Stakeholders)


1. Request letter Requesting office/institutions


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter to the office of DA-Regional Executive Director/or RCPMC office; or send through email at [email protected]. Must contain specific technical assistance needed


4. Furnish copy to the records office and RCPMC chief for action.



None 5 minutes 5 minutes Within the day, depending on the availability of the TWG and signing authority

RCPMC staff RCPMC staff RCPMC staff


REGIONAL AGRICULTURAL ENGINEERING DIVISION

Service Category

A. EXTERNAL SERVICES

1. Permit to Operate (PTO) Application

Office or Division: Regional Agricultural Engineering Division Classification: Simple Type of Transaction: Government-Government

Government-Private Sector Who may avail: Manufacture, Fabricators, Assemblers, Dealers, Distributers, Importers, and

Exporters (MFADDIEs) CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Application Form (Form No. 401)

Application forms can be secured from the BAFE, DARAED, or download it from BAFE website at: bafe.da.gov.ph

2. Photocopy of Business/Mayor’s Permit from the City/municipality where the establishment is located for the current year

3. Duplicate copy of the official receipt of payment of application fee

4. Product listing Form

Additional for Sole Proprietorship 5. Photocopy of the Certificate of

Business Name Registration issued by the Department of Trade and Industry (DTI)

Additional for Corporation/Partnership/ Association/ Cooperatives

6. Photocopy of the Certificate of Registration issued by the Securities and Exchange Commission (SEC)

7. Article of Incorporation and By-laws and all amendments thereto

Additional Requirement for Renewal of PTO

8. Photocopy of previously issued PTO


PROCESSING TIME

PERSON RESPONSIBLE

1. Secure and submit accomplished application form

1.1 Receive the application form and other requirements

None 5 mins Engr. Raymond Jay B. Torres

1.2 Pre-assessment on the submitted documents and endorsement to BAFE


2. Permit to Operate (PTO) Renewal


Government-Private Sector Who may avail: Manufacture, Fabricators, Assemblers, Dealers, Distributers, Importers, and

Exporters (MFADDIEs) CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Application Form Application forms can be secured from the BAFE, DARAED, or download it from BAFE website at: bafe.da.gov.ph

2. Photocopy of previously issued PTO

3. Photocopy of Business/Mayor’s Permit from the City/municipality where the establishment is located for the current year

4. Duplicate copy of the official receipt of payment of application fee

5. Product listing Form


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Receive the application form and other requirements


1.2 1.2 Pre-assessment on the submitted documents and endorsement to BAFE


2. Certificate of Conformity (CC) Application


Government-Private Sector Who may avail:


1. Duly accomplished Application Form (Two copies)


2. Duly accomplished Authority to Use the CC form (for Manufacturers/Fabricators with Dealers)

3. Business Permit (Certified True Copy)

4. Certificate of Distributorship/Dealership (if applicable)

5. Certificate of Free Sale/Registration or equivalent documentary requirement indicating the country of manufacture (for imported agricultural and fisheries machinery)

6. Authenticated Copy of Test Report issued by UPLB-AMTEC or Accredited Testing Center

Additional for application through a representative

7. Any Government Issued Identification Card

8. Special Power of Attorney or Board Resolution


PROCESSING TIME

PERSON RESPONSIBLE


1. Receive the application form and other requirements




3. Certificate of Conformity (CC) Renewal


Government-Private Sector Who may avail:


1. Duly accomplished Application Form (Two copies)


2. Certified True Copy of Previously Issued CC

3. Duly accomplished Authority to Use the CC form (for Manufacturers/Fabricators with Dealers)

4. Authenticated Copy of TR issued by UPLB-AMTEC or any accredited testing center


PROCESSING TIME

PERSON RESPONSIBLE

1. Secure and submit

1.1 Receive the application form


accomplished application form

and other requirements



4. Accommodation of Project Proposals


Government-Private Sector Who may avail: Farmer Organizations, Universities and Colleges, ARBO,


1. Request letter Requesting office/institutions/organizations

2. Board Resolution Requesting office/institutions/organizations

3. Endorsements MAO/CAO, PAO

4. Profile of Organization and its members Requesting office/institutions/organizations

5. Deed of donation or any other proof for ROW compliance

Requesting office/institutions/organizations

6. If facility, DED and POW of proposed facility


7. Work and financial plan, Sustainability Plan,



PROCESSING TIME

PERSON RESPONSIBLE

1. Submit all requirements to DA-RFO 12

1. READ to receive the proposal and forward to

None 15 minutes Secretariat

proposal evaluating team

2. Table evaluation of received proposal

None 1 day Project proposal evaluating team

3. Site validation with the concern program

None 1-2 weeks Project proposal evaluating team with the concern program

4. If feasible, endorsement for funding of the project.

None 1 day Regional Executive Director

B. INTERNAL SERVICES

1. Preparation of the DED and POW

Office or Division: Regional Agricultural Engineering Division Classification: Simple Type of Transaction: Government-Government Who may avail:


1. Location information

2. Dimension of facility

3. Budget requirements

4. Site validation report

5. Specification requirements


PROCESSING TIME

PERSON RESPONSIBLE

1. Site Validation 1. Conduct Site Validation

1 day Engr. Nolito R. Garcia, Jr. and Engr. Claire J. Rudas

2. If feasible, conduct topographic survey

1 week Engr. Nolito R. Garcia, Jr.

3. Conduct Initial Social Preparation

1 day Engr. Claire J. Rudas

4. Preparation of DED and POW

1-3 weeks Engr. Nolito R. Garcia, Jr.

2. Acceptance Testing

Office or Division: Regional Agricultural Engineering Division Classification: Simple Type of Transaction: Government-Private Who may avail: Contractors


1. Request letter for testing


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Request letter

1. Conduct Testing of the project

1 day Engr. Raymond Jay B. Torres

2. If pass, prepare acceptance report


3. If not pass, conduct re-testing


3. RAFMES UPDATING

Office or Division: Regional Agricultural Engineering Division Classification: Simple Type of Transaction: Government- Government Who may avail: Province



PAID PROCESSING


1. Province to secure online account from DA RAED

1. Create RAFMES online account (Controller) for


2. Province to Create Date viewer account and Data Controller account for City/Municipal

province and Data Viewer to supervise the updating of the RAFMES

None 30 mins

3. Municilap/City shall create Date encoder account for ther encoders, and data Validator account for the validators

None

REGULATORY DIVISION

Service Category

Page Number

#1 Registration and Licensing

Service Information

Office or Division: Regulatory

Classification:


Who may avail: Owners/Representatives of Feed, Veterinary Drugs and Products Establishment, Transport Carriers and Animal Facilities; Livestock and Poultry Handlers


Please refer to Annex 1 Regulatory Office or download forms online through BAI website


PAID PROCESSING


1. Submit applications for BAI license/registration/accreditation

1. Receive application for BAI license/registration/accreditation

None 3 minutes Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Harima P. Macalpen Dr. Farida B. Sumangil Allan L. Abdulgapor Criselda L. Gayona

2. Evaluate submitted application documents

None 10 minutes/application

Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil Allan Abdulgapor

Prepare for the inspection of facility

3. Inspect and evaluate establishments and animal facilities

None 1 day/establishment/facility

Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil

Payment of 4. Process Depends 5 minutes Dr. Neil C. Doton

application fees

application documents for payment by applicants to DA-12 Cashier

on the type of application (Please refer to the attached Annex 2)

Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil

5. Endorse initial application of Feeds & VDAP Establishment, AO No.8 and RA 8485 to Bureau of Animal Industry-Central Office, Diliman, Quezon City for approval

None Dr. Neil C. Doton, Dr. Ann Shiela C. Laña, Dr. Amena H. Ubagan, Dr. Farida B. Sumangil

6. Forward processed applications for renewal of feed and veterinary drugs and products establishments to the Office of the Regional Executive Director for approval

None Dr. Neil C. Doton, Dr. Ann Shiela C. Laña, Dr. Amena H. Ubagan, Dr. Farida B. Sumangil

7. Record approved license and accreditation certificates from BAI

Dr. Neil C. Doton, Dr. Ann Shiela C. Laña, Dr. Amena H. Ubagan, Dr. Farida B. Sumangil

Receives certificate of registration

8. Release approved license/accreditation certificates to clients

1 minute Dr. Neil C. Doton, Dr. Ann Shiela C. Laña, Dr. Amena H. Ubagan

Submit report of production and payment of inspection fees

9. Receive and verify production reports from feed manufacturers before payment of inspection fees

5 minutes Dr. Neil C. Doton, Dr. Ann Shiela C. Laña, Dr. Amena H. Ubagan, Dr. Farida B. Sumangil

10. Collect and submit feed samples for quality monitoring to the Regional Animal Feed Analysis Laboratory (RAFAL) or to Central Animal Feed Analysis Laboratory (CAFAL) for

1 day Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil Harima P. Macalpen

product registration

#2 Plant Nursery Accreditation

Service Information


Classification:


Who may avail: Plant Nursery Operators in Region XII


Please refer to Annex 2


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit application form for plant nursery accreditation

1. Receive, pre-evaluate application documents and forward to Plant Nursery Evaluator for final evaluation

None 5 minutes Isidro V. Abrazado Rey M. Domingo Jenny S. Pinoon Ruby Ann M. Mojana Sheryl Lou N. Leonida

2. Applicant may ready his/her plant nursery for inspection/evaluation

3. Inspect and evaluate the plant nurseries and budwood garden/clonal garden/mother trees/scion grove then prepare evaluation report

None 1 day Isidro V. Abrazado Rey M. Domingo Jenny S. Pinoon Ruby Ann M. Mojana

2. Payment of application fee

3. Process document for payment to the DA-12 Cashier

P1,000/application

3 minutes Isidro V. Abrazado Rey M. Domingo Jenny S. Pinoon Ruby Ann M. Mojana Sheryl Lou N. Leonida

4. Wait for the approval of application

5. Endorsement of applications to the Regional Executive Director then forward to BPI-NSQCS, Midsayap for endorsement to BPI-Central Office for approval

Isidro V. Abrazado Rey M. Domingo Jenny S. Pinoon Ruby Ann M. Mojana Sheryl Lou N. Leonida

6. Applicant claim his/her certificate of accreditation

7. Record certificates of accreditation and release to clients

None Jenny S. Pinoon Ruby Ann M. Mojana Sheryl Lou N. Leonida

8. Prepares inventory record

9. Conduct quarterly monitoring and stock inventory of the accredited plant nurseries in the region

None 3-4 days Jenny S. Pinoon Ruby Ann M. Mojana Sheryl Lou N. Leonida

10. Assist BPI-CO in the conduct of annual monitoring of accredited plant nurseries

None 3-4 days Isidro V. Abrazado Rey M. Domingo Jenny S. Pinoon Ruby Ann M. Mojana Sheryl Lou N. Leonida

#3 Seed Growers Accreditation

Service Information


Classification:


Who may avail: Seed Growers in Region XII



PAID PROCESSING


1. Submit duly accomplished application form to BPI-NSQCS Office

1. Receive application forwarded by the NSQCS-Midsayap

None 2 minutes Wahab M. Razid Aiza Mae N. Godornes

2. Prepare farm for the conduct of validation

3. Conduct field validation and geotagging of area applied for accreditation

None Depends on the size of the farm

Wahab M. Razid Aiza Mae N. Godornes Sheryl Lou N. Leonida Apryl Joy B. Goling Ivan James S. Pintokasan Ruby Ann M. Mojana

4. Prepares endorsement for approval of the Regional Executive Director

None Wahab M. Razid Aiza Mae N. Godornes

5. Forward complete None Wahab M. Razid

application with endorsement to BPI-NSQCS, Midsayap

Aiza Mae N. Godornes

#4 Good Agricultural Practices (GAP) Certification

Service Information


Classification:


Who may avail: Farmers


Letter of Intent, Application Form, Farm/organizational profile, Field operation procedures, Certificate of training on GAP, Certificate of registration and other related permits, Checklist of Requirements

Regulatory Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit application and other documents

1. Receive and Review documents for GAP certification

None 3 minutes Isidro V. Abrazado Rey M. Domingo Aiza Mae N. Godornes Jocelyn G. Romasanta Sheryl Lou N. Leonida

2. Prepare his/her farm for pre-inspection

2. Conduct pre-inspection of farms

None Half day to one (1)

Isidro V. Abrazado Rey M. Domingo

and comply all non-compliances, if any

applied for certification day/applicant Aiza Mae N. Godornes Jocelyn G. Romasanta Sheryl Lou N. Leonida

3. Wait for the schedule of final inspection

3. Prepare Reports and submit to Regional Executive Director for Endorsement

None 1 day Isidro V. Abrazado Rey M. Domingo Aiza Mae N. Godornes Jocelyn G. Romasanta Sheryl Lou N. Leonida

4. Submit complete documents to BPI Central Office for final inspection

None Aiza Mae N. Godornes Jocelyn G. Romasanta

Prepare his/her farm and other documents needed for final inspection

5. Assist BPI-CO inspectors during final inspection

None Half day to one (1) day/applicant

Isidro V. Abrazado Rey M. Domingo Aiza Mae N. Godornes Jocelyn G. Romasanta Sheryl Lou N. Leonida

Claim his/her certificate

6. Record and release GAP Certificates to clients

None Aiza Mae N. Godornes Jocelyn G. Romasanta

Prepare his/her farm for monitoring

7. Yearly monitoring of GAP certified farms for continuous compliance with the standards

None 2-3 days Isidro V. Abrazado Rey M. Domingo Aiza Mae N. Godornes Jocelyn G. Romasanta Sheryl Lou N. Leonida

#5 Good Animal Husbandry Practices (GAHP) Certification

Service Information


Classification:


Who may avail: Farmers


Letter of Intent, Application Form, Farm/organizational profile, Field operation procedures, Certificate of training on GAP, Certificate of registration and other related permits, Checklist of Requirements

Regulatory Office


PAID PROCESSING



1. Receive and Review documents for GAHP certification

None 3 minutes Nasser M. Blah Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil Harima P. Macalpen

2. Prepare his/her farm for pre-inspection and comply all non-compliances, if any

2. Conduct pre-inspection of farms applied for certification


Nasser M. Blah Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil Harima P. Macalpen

3. Wait for the schedule of final inspection

3. Prepare Reports and submit to Regional Executive Director for Endorsement

None 1 day Nasser M. Blah Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil Harima P. Macalpen

4. Submit complete documents to BAI Central Office for final inspection

None Nasser M. Blah Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil Harima P. Macalpen

Prepare his/her farm and other documents needed for final inspection

5. Assist BAI-CO inspectors during final inspection

None 3-4 days/farm Nasser M. Blah Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil

6. Record and release GAHP Certificates to clients

None Nasser M. Blah Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil Harima P. Macalpen

7. Yearly monitoring of GAHP certified farms for continuous compliance with the standards

None 3-4 days/farm Nasser M. Blah Dr. Neil C. Doton Dr. Ann Shiela C. Laña Dr. Amena H. Ubagan Dr. Farida B. Sumangil Harima P. Macalpen

#6 Organic Certification

Service Information


Classification:


Who may avail: Organic farmers and producers/processors


Letter of Intent, Application Form from NOAP, Organic Management Plan (OMP) Farm/Company Profile Manual of Operations, if applicable Farm/Site/Location Map Facility Map SEC/DTI/CDA Registration ICS and Farmers List for Group Certification

Regulatory Office


PROCESSING TIME

PERSON RESPONSIBLE


1. Receive application for 3rd party organic certification assistance

None 1 minute Rey M. Domingo Isidro V. Abrazado Ruby Ann M. Mojana

2. Review documents received

None 15 minutes Ruby Ann M. Mojana Aiza Mae N. Godornes

3. Prepare farm and documents for pre-assessment

4. Conduct Pre-assessment


Dr. Neil C. Doton Rey M. Domingo Isidro V. Abrazado Ruby Ann M. Mojana Aiza Mae N. Godornes

5. Coordinate with Organic Agriculture

6. Prepare Pre-assessment Report and submit to Organic Agriculture Focal

None 1 day Dr. Neil C. Doton Rey M. Domingo Isidro V. Abrazado Ruby Ann M. Mojana

Program for details of application

Person for procurement processing

Aiza Mae N. Godornes

2. Prepare farm for monitoring

7. Yearly monitoring of 3rd party certified farms for continuous compliance with the standards

None 1-2 days Dr. Neil C. Doton Rey M. Domingo Isidro V. Abrazado Ruby Ann M. Mojana Aiza Mae N. Godornes

Internal Service

#8 Reporting

Service Information


Classification:


Who may avail: All


Regulatory Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Gather data for encoding

1. Submit report to Division Chief for review

None 30 minutes – 1 hour

Report Officer

2. Prepares report and encode to PMES

2. Submit encoded PMES data to PMED

None 1-2 days before the deadline

Report Officer

Annex 1. List of Requirements for Registration and Licensing

A. Dealership

Photocopy of:

1. Notarized application form

2. 2 pcs Documentary Stamp

3. Mayors Permit (current year)

4. DTI Business Registration/SEC Articles of Incorporation

5. 2 pcs 1x1 ID picture of Owner/Authorized Representative

6. Certification/s that the owner/representative has attended seminar/s on Animal Welfare

B. AWA

Photocopy of:




4. Notarized Employment Contract/MOA of the Veterinarian when applicable

5. PRC License of Veterinarian (current)

6. PTR of Veterinarian (current year)

7. Veterinarian’s S2 License from PDEA (if applicable)

8. Notarized valid contract of lease of the space/building/area being occupied

9. Location Plan/Sketch of the Animal Facility

10. Environment Clearance Certificate (ECC)/Certificate of Non-Coverage (CNC) from DENR or LGU

CENRO


C. Transport Carrier

Photocopy of:

1. Notarized application form

2. 2 pcs Documentary Stamp




6. Official Receipt and Certificate of Registration of vehicle (OR and CR)


Annex 2. Payment for Registration and Licensing

Particulars Amount

VDAP Distributor 240

AWA (animal facilities) 1000

Livestock/poultry handler 300

Transport carrier 500

Product 100

Feed Manufacturer 720

Non-commercial feed manufacturer 120

Feed Dealer/Retailer 240

RESEARCH DIVISION

Service Category

Page Number

INTERNAL

9. Proposal evaluation and endorsement for funding

Office or Division: Research


Type of Transaction: Govt-Govt Govt-Private research member institutions

Who may avail: All requesting party seeking for proposal endorsement

CHECKLIST OF REQUIREMENTS 2. Request letter 3. Detailed Proposal

WHERE TO SECURE Requesting office/institutions DA-Research Regional Office


PROCESSING TIME

PERSON RESPONSIBLE

3. Submit request letter together with the detailed project proposal to the research division; or send through email at [email protected]

4. Get feedback from the staff on the completeness of the submitted document.

5. Get feedback on the status of the proposal and revise proposal based on the comments and suggestions

6. Submit revised proposal to the TWG


8. Pre-assessment on the completeness of the proposal -if found complete, it will be forwarded to the Technical Working Group (TWG); if incomplete, it will be returned to the proponent for revision

9. The TWG will evaluate the proposal and provide comments/suggestions to be incorporated in the proposal.

None 5 minutes 15minutes Within the day, depending on the availability of the TWG and signing authority

Research staff Research staff Technical Working Group Research Chief Regional Executive Director


10. The revised proposal will be endorsed for funding.

Within the day, depending on the availability of the TWG and signing authority

EXTERNAL

10. Provision of technical assistance

Office or Division: Research



Who may avail: All requesting party seeking for technical assistance

CHECKLIST OF REQUIREMENTS 3. Request letter duly approved by DA-Regional Executive Director

WHERE TO SECURE Requesting office/institutions/ individual DA-RFO 12



9. Submit request letter to the research division office; or send through email at [email protected]. Must contain specific technical assistance needed and contact number for immediate feed backing.


None 5 minutes

Research staff


10. Secure received copy of the

submitted document 11. Wait for feedback from the

staff 12. Wait for feedback if

approved as scheduled or rescheduled depending on the availability of the staff

2. Furnish copy to the records

office and research division chief for action.

3. Routing of request to Pool of Experts Section.


5 minutes 5 minutes Within the day depending on the availability of the concerned staff

Research staff Research staff Senior Technical staff

EXTERNAL

11. Provision of venue for On-the-Job Training/Hands-on Training

Office or Division: Research (Research and Experiment Stations)


Type of Transaction: Govt-Govt (State Colleges and Universities) Govt-Private schools

Who may avail: All requesting party

CHECKLIST OF REQUIREMENTS 2. Request letter 3. Memorandum of Agreement

WHERE TO SECURE Requesting Schools DA-RFO 12



2. Submit request letter together office of the DA-RFO-12


None

5 minutes

Research staff

Regional Executive Director for approval;

3. Present approved request letter to the Research and Experiment Station’s Chief for confirmation of schedules, availability of Modules and sleeping quarters.

4. Signing of Memorandum of Agreement between the DA-RFO 12 and the concerned SUCs/Schools.

5. Completion of the program

5. Assessment of the request and

approve request depending on the availability of the stations; re-scheduling will be done if unavailable

6. Draft and facilitate signing of MOA and notarization

7. Issue certificate of OJT

completion

None None None

5 minutes 1 day Within the day depending on the availability of the concerned staff

Research staff Authorized Station Chiefs

EXTERNAL

12. Distribution of quality seeds and planting materials:




Who may avail: All transacting parties

CHECKLIST OF REQUIREMENTS 3. Request letter 4. Requisition Issuance Slip (RIS) 5. Payment 6. Gate pass

WHERE TO SECURE Requesting party Station Chief Requesting party Station


PROCESSING TIME

PERSON RESPONSIBLE

For gov’t. distribution: 6. Submit request letter to the

office of the DA-RFO-12 Regional Executive Director for approval;

7. Present your approved request letter to the Research and Experiment Station’s Chief issuance of RIS

8. Claim requested stocks

9. Fill-out client satisfaction

feedback form(CSF) 10. Sign acknowledgement

receipt

11. Secure gate pass

For purchase of seeds/planting materials: 1. Coordinate with the station

chief for availability of stock. 2. Payment should be made to

the authorized collecting officer.

7. Receive and/or retrieve the

request and approve request depending on the availability of the requested planting materials/seeds.

8. Issuance of the approved RIS by the station chief

9. Provision of planting

materials/ seeds

10. Retrieval of duly accomplished CSF

11. Retrieval of signed acknowledgement receipt form.

12. Issuance of gate pass

1. Confirm availability of stock

2. Collection of payment based on standard pricing (BPI-NSQCS): Sexually propagated:

None None None None None None - - PhP25.00/pc PhP15.00/pc PhP15.00/pc

10 minutes 10 minutes 30 min. or depending on the bulk of request 10 minutes 2 minutes 2 minutes 5minutes 10 minutes

Authorized staff Regional Executive Director Station Chief Nursery/Production in-charge Authorized staff Authorized staff Authorized staff Nursery/ Production in-charge Authorized staff

3. Present official receipt to

the nursery/production in-charge.

4. Secure gate pass

-Coffee -Marang -Guyabano -Mangosteen -Jackfruit -Guapple -Cacao -Mango Asexually propagated: -Durian -Lanzones -Rambutan -Cacao -Mangosteen -Jackfruit -Mango Tissue cultured: -Banana (lakatan/saba) Seeds (Certified corn seeds) Vermicompost

3. Issuance of Official receipt and approved RIS

4. Issuance of gate pass

PhP 30.00/pc PhP15.00/pc PhP15.00/pc PhP15.00/pc PhP15.00/pc PhP 60.00/pc PhP 60.00/pc PhP 60.00/pc PhP25.00/pc PhP75.00/pc PhP50.00/pc PhP30/pc PhP 15.00/pc PhP750/25kg bag PhP300/50kg bag

2 minutes 2 minutes

Authorized staff Authorized staff

EXTERNAL

5. Project visit and tours:




Who may avail: All requesting parties

CHECKLIST OF REQUIREMENTS 1. Request letter

WHERE TO SECURE Requesting party


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter to the office of the DA-RFO-12 Regional Executive Director for approval;

2. Wait for feedback

3. Present your approved

request letter to the Research and Experiment Station’s Chief for confirmation of schedules

4. Fill out client satisfaction feedback form after the activity

1. Receive and/or retrieve the request and approve request depending on the availability of the stations; rescheduling will be done if unavailable


3. Schedule and facilitate field tour

4. Retrieval of duly accomplished client satisfaction feedback form after the activity.

None None None None

5 minutes 5 minutes 5 minutes Within the day depending on the availability of the concerned staff

Research staff Regional Executive Director Authorized staff Station Chief/Sr. Staff Research staff

EXTERNAL

6. Issuance of travel permit for domestic transport of planting materials and plant products

Office or Division: Research (Balindog Research and Experiment Station)



Who may avail: All requesting parties

CHECKLIST OF REQUIREMENTS 1. Application form 2. Plant materials/plant products for transport

WHERE TO SECURE DA-Balindog Research Station Requesting party


PROCESSING TIME

PERSON RESPONSIBLE

1. Secure application form at the DA-BRES office;

2. Fill-out application form and submit to authorize representative.

3. Present plant materials/plant products to be transported

4. Wait for the feedback 5. Claim permit

1. Issuance of application form

2. Assessment on the completeness of data in the form

3. Inspection of the plant materials/plant products to be transported

4. Approval of the application 5. Issuance of travel permit

None None None None None

2 minutes 10 minutes 15minutes or depending on the quantity 10minutes Within the day depending on the availability

Research staff Station Chief/ Authorized staff Station Chief/Sr. staff Station Chief/Sr. staff Authorized staff

of the signing authority

Page Number

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback

How feedbacks are processed

How to file a complaint

How complaints are processed

Contact Information of CCB, PCC, ARTA

Feedback and Complaints Mechanism

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DEPARTMENT OF AGRICULTURE REGIONAL FIELD OFFICE XII