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Strategic Plan 2009/10 – 2013/14
Department of Correctional Services
Placing rehabilit at ion at t he cent re of all Depart ment al act ivit ies in part nerships wit h ext ernal st akeholders, t hrough: The int egrat ed applicat ion and direct ion of all Depart ment al resources t o focus on t he correct ion of offending behaviour, t he promot ion of social responsibilit y and t he overall development of t he person under correct ion; The cost -effect ive provision of correct ional facilit ies t hat will promot e efficient securit y, correct ion, care and development services wit hin an enabling human right s environment; Progressive and et hical management and st aff pract ices wit hin which every correct ional official performs an effect ive correct ing and support ive role.
� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �
Department of Correctional ServicesStrategic Plan for 2009/10 – 2013/14
“…from every official becoming a rehabilitator and every prison becoming a correctional centre - a place of new beginnings - to
every offender becoming a nation server through correction.”
“Together doing more and better to break the cycle of crime.”
Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �� DCS Annual Report 2007/08
Table of Contents
1 Section A: Introduction 06 1.1 Foreword by the Minister of Correctional Services 06 1.2 Preamble by Deputy Minister of Correctional Services 09 1.3 Overview of the Strategic Plan by the National Commissioner of Correctional Services. 11 1.4 Executive summary 13
2 Section B: Strategic Direction 14 2.1 Departmental Vision, Mission, Aim and Core Values 14 2.2 Correctional Services Responsibilities 15
2.2.1 Service Delivery Range - Correctional Services 152.2.2 Service Delivery Range - Remand Detention 162.2.3 Responsibilities to Members 16
2.2.4 External Relationships 17 2.3 Integrated planning framework 17 2.4 Constitutional, legislative functional and policy mandate 19 2.5 DCS transformation strategy - Broad policies, priorities and strategic goals 20
3 Section C: Capital, Physical, Information and Financial Resources 24 3.1 Overview of expenditure trends 24 3.2 Proposed acquisition of fixed plan capital investments, rehabilitation and maintenance of physical assets 25 3.3 Multi- year projections of income received from the sale of assets 27 3.4 Information Systems for managing the programmes for achieving goals and objectives 28
4 Section D: Plans 31 4.1 Programme purpose, measurable objectives 31 4.2 Programme Performance 33 4.3 Project Portfolio management strategy 84 4.4 Service delivery improvement plan 96 4.5 Strategic Human Resource Plan 112
CONTENTS
� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �
in the region, continent and beyond as part of our international agenda and obliga-tions. In the process of these engagements we will continue to explore new and better ways of dealing with special categories of our offender population, especially women, children and mothers with children.
Entrenching a culture of human rights remains core to our programmes, process-es and plans and we are confident that the various oversight bodies will continue to partner with the Department in ensuring that we restore the dignity of our of-fenders. My office will ensure better capacitation and closer working relations with the National Correctional Services Council (NCCS) and the Office of the Inspecting Judge. I also look forward to close interaction with the Parliamentary Committee on Correctional Services as we ensure transparency and accountability in our im-plementation of this strategic plan.
Finally, the successful implementation of this strategic plan is premised on basic tenets of good governance. Our efforts at rooting out corruption will be reinforced and I am pleased that we are already making good progress in investigating corrup-tion and vetting of our officials in partnership with the National Intelligence Agency (NIA) and the Special Investigations Unit (SIU). I shall be sharing our achievements in this regard in due course. We will also be monitoring our risk profile towards an effective system and also address concerns raised by the Auditor-General towards a clean and unqualified audit report.
This strategic plan will deliver on the following priorities (among others):Construction of new facilitiesAdopting a framework for the management of child and female inmatesFinalising a framework for victim support intervention programmesImproving the safety and security of inmates, members and service providers in within our facilitiesBetter access to rehabilitation programmes by offenders
1.2.3.4.
5.
1.1 Foreword by the Minister of Correctional Services,Ms. Nosiviwe Mapisa-Nqakula
In its 2009 Elections Manifesto the African National Congress (ANC) promised to “establish a new modernised, efficient and transformed criminal justice system to develop the capacity for fighting and reducing crime in real terms…[and to] review the functioning of the police, the judiciary and the correctional services to achieve integration and coordination”.
It is with this renewed mandate that I took office as Minister of Correctional Serv-ices. It is in this context that the Department of Correctional Services (DCS) has crafted this strategic plan. We trust that this plan will also show a degree of neces-sary continuity in the continuing transformation of the Department.
This strategic plan is a demonstration of the Department’s commitment to the realization of the principles articulated in the White Paper on Corrections in South Africa. Careful reading of this strategic plan will also reveal a clear ‘line of sight’ from the Medium Term Strategic Framework (MTSF), the priorities established by the Cabinet & Cluster priorities to the operational plans. The Department will re-main focused on clear deliverables for each financial year. We must build on the successes of the past few years in implementing this plan.
The Department has also enhanced its vision and mission in order to ensure that it remains relevant to its dynamic context. We trust that these changes will be embraced by our partners. I must further express my enthusiasm prompted by Cabinet’s approval of the establishment of the Remand Detention Branch as part of ensuring an efficient and effective criminal justice system. This will result in an improved remand detention management within the Department. Another impor-tant development has been the proclamation of the amendment to the Correc-tional Services Act in order to ensure alignment with the Correctional Services White Paper.
I am aware of the challenges that grip the Department as it transforms itself to-wards a more service orientated, effective and efficient organ of state in line with our vision 2025. Some of the more pronounced challenges include the matter of the Occupation Specific Dispensation (OSD) which forms part of a broader Hu-man Resource Management Strategy of the Department. The role of women at all levels of the organization and performance management systems will be dealt with in this strategy.
The correctional philosophy of the Department is one which, like our constitution and value system, embraces the need for partnerships. The successful implemen-tation of this strategic plan continues to places high premium on the strengthening of various forms of partnerships, internal and external alike. Our society and vari-ous communities continue to be the birthplace of the offender population and is the cornerstone of all our programs outlined in this strategy especially our rehabilitation and re-integration programs. We will also ensure extensions of these partnerships
SECTION A: Introduction
The Department has also enhanced its vision and mission in order to ensure that it remains relevant to its dynamic context.
I am aware of the challenges that grip the Department as it transforms itself towards a more service orientated, effective and efficient organ of state in line with our vision 2025.
Minister of Correctional Services, Ms. Nosiviwe Mapisa-Nqakula
� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �
Ours is a turbulent terrain for the simple reason that we have to work with those who have wronged society in ways that many find difficult to imagine or forgive. It is, nonetheless, our duty to facilitate, whenever possible, this process of mutual restoration and forgiveness. With this reality in mind I thank the Deputy Minister (Ms. Hlengiwe Mkhize), the National Commissioner (Ms. Xoliswa Sibeko), the DCS senior management team, all the officials, interns and volunteers in the various correctional facilities and centres under the rallying call of: “working together we can do more”.
Nosiviwe Mapisa-Nqakula (MP)Minister of Correctional Services
The Department of Correctional Services (DCS) occupies a significant place in the history of South Africa and its criminal justice system. It has shifted from an apartheid era symbol into a model of corrections based on human rights, recognised and respected nationally and internationally.
The recent formation of a new government administration, under the leadership of President Jacob Zuma emphasises the attainment of sustainable peace and stability, the creation of safer communities and a concerted fight against crime and corruption.
Section 7 of the Constitution of the Republic of South Africa states that: “[This Bill of Rights] is a cornerstone of democracy in South Africa. It enshrines the rights of all people in our country and affirms the democratic values of human dignity, equality and freedom. The state must respect, protect, promote and fulfil the rights in the Bill of Rights”. We are compelled to follow this collective compass of our nation as we discharge the responsibilities entrusted to us in the mandate of the Department.
In line with section 234 of the Constitution, government adopted the Service Char-ter for Victims of Crime in South Africa – commonly referred to as “The Victims’ Charter”. This Charter places the victim at the centre of the criminal justice system and urges us to eliminate secondary victimisation by the justice system and proc-ess. Our commitment to these principles is informed by our duty and responsibility towards victims of crime, their families and broader society.
As part of our integrated justice system we have embraced restorative justice with a distinct focus on rehabilitation of offenders. While strides have been made in this regard over the past fourteen years, there is more effort needed to ensure that there is a total and radical paradigm change as envisaged in our White Pa-per on Corrections in South Africa. The DCS is grounded on the sound principles of rehabilitation, development and social reintegration. We cannot address these ideals without dealing with a wide range of societal issues including high levels of violence, intolerance and general lack of ubuntu in our communities.
The numbers of young offenders in our correctional facilities remains a major con-cern for us and the levels of repeat offending remain intolerable. We must address the underlying societal issues that contribute to crime and to ex-offenders returning to our facilities. This strategic plan moves us forward in ensuring that offenders are indeed rehabilitated and reintegrated back into society. The task of the Department therefore is to effectively manage offenders and remand detainees, encourage re-lations between inmates and families and involve stakeholders.
The White Paper on Corrections stipulates that corrections is a societal responsi-bility. Partnerships with civil society, faith based organisations, other government departments and communities are crucial to this plan. The plan identifies a number of priorities and projects in which our relationships with stakeholders will improve delivery:
1.2 Preamble by the Deputy Minister of Correctional Services,Ms Hlengiwe Mkhize
As part of our integrated justice system we have embraced restorative justice with a distinct focus on rehabilitation of offenders.
SECTION A: Introduction
The Deputy Minister of Correctional Services, Ms Hlengiwe Mkhize
10 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 11
As the National Commissioner of Correctional Services over the past 6 months, I would firstly like to indicate my appreciation of the support of the senior management of the department. The Strategic Plan that is presented reflects many developments that have taken place in the department over the past years, and reflects the broad parameters of the way forward. This Strategic Plan in particular introduces Project Portfolio Management which is a strategic level process for co-coordinating service delivery across programmes and projects.
There are four major portfolios identified under which several programmes and projects will resort, viz. Crime Prevention, Infrastructural Development, Master Information Systems Plan, and Organisational Development Portfolios. It is clear to me that for the department to be able to deliver on its key priority projects it needs to ensure appropriate management and sufficient resourcing of such projects. This it does through the Portfolio Management approach, and will entail putting the appropriate portfolio management capacity in place. The Regulatory and Monitoring Strategy and Operations Strategy are geared towards defining and clarifying roles and responsibilities of the National Office and of the Regional Management. The Regulatory and Monitoring Strategy maps responsibilities for policy development, monitoring and impact analysis – functions driven by Head Office. The Operations Strategy on the other hand reflects work that needs to be carried out at centre-level, whether in correctional centres, community corrections offices or remand detention facilities, to give effect to strategies. The mapping of these two strategies will allow improved functioning and disaggregate reporting responsibilities. This is quite a shift from how planning has been taking place over the past 9 years, where there has been much emphasis on policy procedure development functions of the National Office. The focus is to ensure that regions, which perform the bulk of the DCS delivery work, at least 80%, can engage meaningfully with the Strategic Plan and be able to deliver on it. It is in this operations strategy that most of the key performance measures of the department can be found, with concrete targets set per centre, per management are and per region building up to the national targets outlined in the programmes performance section of this Plan.
An important issue in delivery is our engagement with stakeholders. It is important that the work of developing a South African Corrections Community is escalated and enhanced as a matter of high importance. I emphasize as critical that there is a multitude of stakeholders and the DCS must pay attention and be deliberate about engaging stakeholders that add value. Therefore developing a Stakeholder Management Strategy for all components of DCS is going to be key to achieving sound, sustainable and meaningful relations. The Corrections environment is a complex one. Stakeholders engaging with the department must able to appreci-
1.3 Overview of the Strategic Plan by the Commissioner of Correctional Services, Ms X Sibeko
The focus is to ensure that regions, which perform the bulk of the DCS delivery work, at least 80%, can engage meaningfully with the Strategic Plan and be able to deliver on it.
SECTION A: Introduction
Commissioner of Correctional Services,Ms X Sibeko
The Offender Rehabilitation Path ProjectRights-centred enrichment programmes for women, children, people living with disabilities and other vulnerable groupsFast-tracking infrastructure conducive for development and rehabilitation General health care, including comprehensive care for inmates who have HIV and AIDSEducating and developing inmates, especially our youth.
In conclusion, our ability to deliver on this plan rests on our collective commitment to creating a safe and secure environment and optimal utilisation of our human and financial resources.
Ms Hlengiwe Mkhize (MP)Deputy Minister of Correctional Services
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1� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 1�
ate this dynamic, and if we are to involve society as part of corrections, we must provide space for their engagement in these complex arena.
We have had some challenges in relation to implementation of some of our priority projects and key strategic issues. The delays in the implementation of the 7-day establishment and OSD, in the appointment of personnel in critical posts, in the implementation of Case Management, and in the implementation of the Offender Rehabilitation Path, have meant that plans had to be reviewed, particularly in rela-tion to delivery deadlines. As you engage with this document it will be evident that amendments have been made to overcome this challenge. It is our commitment as the department that these developments will speed up the implementation proc-ess in all our projects.
The fight against corruption has been stepped up. It was evident that everyone knew what the problems were. In taking over the baton, it was obvious to me that this is an area that will require my attention and for me to build up on the work the department has done already. The problems of corruption, maladministration and fraud in the department are well documented and our gains in this area are bearing fruit and in the coming years the DCS will be able to demonstrate benefits. I have picked up on the fact that awareness and training programmes on their own are insufficient. Corrective measures have to be taken and sanctions applied. I have noted the positive contribution and impact of the relationship between the DCS and SIU. If we are to be the best in the world as indicated in our mission, then our relentless fight against corruption is a step in the right direction. There are a number of challenges that I have identified in the short time I have been in the Department. Among them is the need to finalise the alignment of struc-ture and function, expedite filling of vacancies, implementation of the Occupation Specific Dispensation and continue to strengthen our relationship with the labour unions. These issues have received sufficient coverage in the document presented here, and therefore I will not get into detail. But I would like to raise one particular issue, which is, professionalising the DCS. Again our vision is clear - To be one of the best in the world. One of the tenets that such a vision is pinned on is investing in personnel. Professionalising Corrections has many benefits that include choice of career within corrections, personal rewards associated with a profession, im-proved work ethic and personal development. This, I believe, provides officials a sense of self-worthiness. The Financial Year ahead, as can be evidenced from this document, is presenting the DCS with opportunities to improve in many areas that, all together, will improve service delivery in the department. My task in this regard is, together with senior management, to provide direction. I will also be placing heavy emphasis on moni-toring progress. I will be scrutinizing reports, particularly looking at how we spend money, utilize human resources in relation to what we have planned. I am confident that the work that is being done by the Planning, Resourcing and Reporting Co-ordinating Committee will assist me to monitor the coordination and alignment of strategy and resourcing and to enhance over time core business service delivery.
Ms X SibekoCommissioner of Correctional ServicesDate: 8 June 2009
SECTION A: Introduction
1.4 Executive Summary
The strategic planning of the department provides direction to the department, and sets out how the department aims to provide service delivery to its clients, the public and officials. For this plan to be achievable, the DCS has developed distinct sections that will enable the different levels of the department to have clarity on what needs to be done and by whom. To this end, the Regulatory and Monitoring (R&M) Strategy, the Project Portfolio Management Strategy, the Service Delivery Improvement Plan, the Operations Strategy, the Master Information Systems Plan and the Strategic Human Resource Plan have been developed. The R&M Strat-egy places an emphasis on work that needs to be carried out at head office. This strategy includes policy development and monitoring. At the regional level, the Operations Strategy sets out strategies that need to be delivered on by the regions. The implementation of policy becomes an important part of this and activities that need to be carried out are specifically developed. In this way, responsibilities and areas of accountability are clearly spelt out and this in addition will assist in the reporting by each level. Another important development is the Project Portfolio Management Strategy which is the Departmental strategic level process for co-coordinating service delivery across programmes and projects. Key to the delivery of the strategic plan is the mobilization of resources. The Service Delivery Improve-ment aims to improve services to the public in line with Batho Pele principles. This plan includes the summary of the Strategic Human Resource Plan that identifies human resource requirements for the strategic plan such as the filling of vacancies, training, development, a strategy for recruitment and retention, and one for well-ness of employees. This integrated approach is central to operationalisation of the Strategic Plan.
The other important element of the Strategic Plan is ensuring that strategies are sufficiently funded. Those strategies that are not funded have been shifted to outer years when human resource and financial requirements are available. In terms of the projects, the financial aspect is aimed at ensuring that funds are ring-fenced within our budget and can, therefore not be used elsewhere. However, the chal-lenge for the current Strategic Plan lies in the recent budget cuts which will mean that, as indicated, earlier, those strategies that have been affected by the budget reductions are shifted to outer years.
The other important element of the Strategic Plan is ensuring that strategies are sufficiently funded.
The Financial Year ahead, as can be evidenced from this document, is presenting the DCS with opportunities to im-prove in many areas that, all together, will improve service delivery in the department.
1� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 1�
2.1 Departmental Vision, Aim and Mission
2.1.1 Vision
To be one of the best in delivering correctional services with integrity and commit-ment to excellence.
2.1.2 Mission
To contribute to maintaining and protecting a just, peaceful and safe society:by enforcing decisions and sentences of the courts in the manner prescribed by legislation;by detaining all inmates in safe custody whilst ensuring their human dignity; andby promoting the rehabilitation, social responsibility and human development of all offenders
2.1.3 Departmental Core Values
2.1.3.1 DevelopmentEnablement and empowermentFaith in the potential of peopleProviding opportunities and facilities for growth
2.1.3.2 IntegrityHonestyDisassociating yourself from all forms of corruption and unethical conductSound business practices
2.1.3.3 Recognition of Human DignityAccepting people for who they areHumane treatment of offendersRecognizing the inherent human rights of all people
2.1.3.4 EfficiencyProductivityThe best work methodsExcellent services
2.1.3.5 AccountabilityDesire to perform wellAccepting accountability for your behaviourCommitment
2.1.3.6 JusticeFair treatmentJustice for allFairness and equality before the law
2.1.3.7 SecurityPublic safety through secure incarceration Public safety through effective management of probation and paroleSafety of employees, inmates and service providers
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SECTION B: Strategic Direction
Effective use of security relevant information
2.1.3.8 EquityNon-discriminationAffirmative actionGender equalityIntegration of disability issues
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2.2 Correctional Services Responsibilities
2.2.1 Service Delivery Range - Correctional Services
C
ORRE
CTIO
NS SENTENCE PLAN
Secu
rity
C
are
Correction Development Facilities
Person under Correction in Correctional Centres and under community correctional supervision
SocialReintegration
1� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 1�
2.2.2 Service Delivery Range - Remand Detention
2.2.3 Responsibilities to Members
Social Sector Private Sector
Internati
onal
Parli
amen
tary
Educational Criminal Justice
Stru
ctur
es
Agencie
s
L
egis
lativ
e
CBOS
, NGO
S, FB
OS Community Family Institutions Cluster Cluster
Department of Correctional Services
2.2.4 External Relationships
SECTION B: Strategic Direction
2.3 Integrated Planning Framework
Part 3, Chapter 5 of Treasury Regulations stipulate that Accounting Officer must develop Strategic Plan for forthcoming Medium Term Expenditure Framework (MTEF) period, for approval by Executing Authority (EA), and tabling in Parlia-ment 7 days before Budget Vote DebateChapter 1, Part 111 (B) of Public Service Regulations determines content of Strategic Plan – that it must cover medium term period; critical areas for de-partment; specify goals, performance indicators and targets; must state core objectives and state internal functions versus. outsourcing; must set clear pro-gramme for achieving stated goals and targets; must include service delivery improvement plan and it identifies Annual Priorities It must be updated annually through Mid Year Strategic Review that does SWOT analysis based on Operational Plan delivery, Expenditure Report, Quar-terly Service Delivery Report, Performance Management Report, Human Re-source Capacity ReportPublic Service regulations state that on the basis of Strategic Plan, the de-partment must develop an Annual Performance Plan for year 1, that shapes operational plans of components within department
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R
EMAND PERIOD
Secu
rity
C
are
C
ourt Process Development Facilities
Remand Detainee
SocialReintegration
Correctional Official
Facilit
ies
Tra
inin
g &
M
anagement Maintenance Exit Recruitment
Deve
lopm
ent
I
nformation Flow & Benef ts Managem
ent & Induction
1� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 1�
Planning is an ongoing, cyclical and coordinated process requiring different types of strategies, requiring a hierarchy of levels of planning all aimed at enhanced and resourced and accountable service delivery improvement.
Annual Performance Plan For Year 1 shows who in department needs to con-tribute to delivery on strategies in Strategic Plan
Is critical element of integrated and cross branch planning; and critical element of link between policy and Monitoring, Evaluation and Reporting and opera-tional management planning
Operational Plans are single year plans that are developed by each component out of the Annual Performance Plan, from job functions and responsiblities in projects,
Operational plans define action steps, time frames, resourcing requirements, budget requirements and deliverablesThey set out the programme of work for attaining goals, and assign responsi-bility to individual employees with specified time frames Operational plans cover a single year period, are the basis for the budget al-location within each component, and are subjected to review and adjustment in Mid-Year Strategic Review
MTEF Budget Estimate Submission – is based on an assessment of current expenditure trends and requests for adjustment to MTEF base line budget allo-cations, and bids for supplementary allocations in Medium Term Budget Policy Statement (MTBPS). Budget estimates must be based on examination of base line allocations, year 2 of Strategic Plan and Annual Performance Plan for year 2, determine spending priorities based on Strategic Plan and determine additional resource needs over base line allocation. The MTEC Submission by the Depart-ment to National Treasury also addresses unforeseen needs and additional bids. It forms the basis for Minister of Finance to announce Supplementary Allocations In Medium Term Budget Policy Speech in late October.
Operational plan resourcing - MTEC processes result in Minister of Finance Budget Speech and Allocations to each department over MTEF. Treasury allocates money to departments for next single Financial Year (FY) Budget Allocations Let-ters sent to Departments in November
Allocation Letter is basis for allocations to branches and regions and by Febru-ary annually budget allocation for coming FY should be completed. Components in Departments then allocate their own allocation to activities they have in their operational plans & develop Spending Plans on spending based on operational plan
Strategic plan resourcing - Estimates of National Expenditure (ENE) - statement based on Mid Year Strategic Review and updated Strategic Plan which reflects intended expenditure trends for next three financial years, expenditure for current financial year and reports on historical information of the last three financial years and trends of that period. It forms the basis of Budget Speech and Vote Alloca-tions;
ENE is what Parliament votes on as Departments allocationENE reports on mid year expenditure trends against budget allocation and based on draft strategic plan for next yearBasis for adjustment of base line for MTEF
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2.4 Constitutional, Legislative, Functional and Policy Mandates
The Strategic direction of the Department for the medium term is guided and informed by numerous policies, including the:
Basic Conditions Of Employment Act (No 75 of 1997)Compensation For Occupational Injuries And Diseases Act (No 130 of 1993)Constitution of the Republic of South Africa, (No. 108 of 1996)Criminal Procedure Act (No 51 of 1977)Correctional Service Act, (No. 8 of 1959)Correctional Service Act, (No. 111 of 1998)Employment Equity Act (No 55 of 1998)Labour Relations Act (No 66 of 1995)Mental Health Act (No 17 of 2003)National Crime Prevention Strategy (1996)National Education Policy Act. (No 27 of 1996)National Health Act (No 61 of 2003)Occupational Health and Safety Act (No 85 of 1993)Preferential Procurement Policy Framework Act (No 5 of 2000)Promotion of Access to Information Act (No 2 of 2000)Public Finance Management Act, (No. 1 of 1999);Public Service Act, of 1994) Public Service Regulations, 2001;State Information Technology Agency Act (No 88 of 1998)Skills Development Act, (No. 97 of 1998)
South African Qualifications Authority Act, (No. 58 of 1995)Treasury Guideline 2002;Treasury Regulations for departments, trading entities, constitutional institu-tions and public entities, as amended 2005White Paper on Corrections in South Africa (2005)White Paper on Human Resources In Public Services (1997)White Paper on Reconstruction and Development (199?)
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SECTION B: Strategic Direction
�0 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �1
2.5 DCS Transformation - Broad Policies, Priorities and Strategic Goals
The Strategic Plan aims to give effect to the Medium Term Strategic Framework of government and the priorities of the government programme of action as they per-tain to Correctional Services. Given the nature of Correctional Services as a social sector department and a security institution, the department has a contribution to make in most of the MTSF priorities, and at the same time has most of the priority areas as a pre-requisite for successful rehabilitation and social reintegration of of-fenders. All of these priority areas resonate through the DCS Strategic plan:
Speeding up economic growth and transforming the economy to create de-cent work and sustainable livelihoods (strategy A2.2 in Operations Strategy)Strengthening our skills and human resource base (strategies A2.6 & E1.4 in Operations Strategy)Improving the health profile of the nation (strategies D1.2, D1.3, and D1.4 in Operations Strategy)Comprehensive rural development strategy linked to land and agrarian reform and food security (strategies E1.5 & E1.6 in Operations Strategy)Intensifying the fight against crime and corruption (strategies in Corrections and Security programmes and A3.2 in Regulatory and Monitoring Strategy)Massive programme to build economic and social infrastructure (Infrastructure Development strategy in Project Portfolio Management Strategy)Building cohesive, caring and sustainable communities, sustainable resource management and use (strategy E1.8 in Regulatory Monitoring Strategy)Pursuing African advancement and enhanced international cooperation, (strat-egy A3.5 and A2.7 in Regulatory and Monitoring Strategy and A3.3 in Opera-tions Strategy)Building a developmental state including improvement of public services and strengthening democratic institutions (strategy A3.6 in Regulatory and Moni-toring Strategy)
The MTSF focus on economic growth and job creation, rural development, skills development, cohesive and caring communities and building of social and eco-nomic infrastructure are all critical requirements for the nation to be able to effec-tively break the cycle of crime and hence for DCS to be able to reintegrate offend-ers back into a community where triggers of crime have been minimised.
The JCPS has honed in on priority areas for the Cluster that have a direct bearing on the work of Correctional Services. None of these priority areas are single year issues. Delivery on them and achievement of the objectives will be medium to long term results. The programme performance plan in this Strategic Plan aims to iden-tify the targets and deliverables for the various financial years, with greater focus on the delivery in Year 1, 2009/10. The Cluster Priority areas link very directly with the consolidated strategic focus areas of DCS as is indicated below.
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Consolidated Priority Strategic Focus Areas
The department has identified three key Priority Strategic areas Improved centre level service delivery on core mandatesCorrections as a societal responsibilityBuilding internal capacity for improved centre level service delivery
These will be the focus over the medium term (next three financial years) and will enable delivery on the Cluster Priorities. These priority strategic areas will be un-derscored by specific strategic activities as indicated below.
The intended work to deliver on each of these areas is summarised below, with reference both to the JCPS Programme of Action and to the DCS Programme Performance Plan below:
1. Improved centre level service delivery on core mandates
Improved Rehabilitation and Reintegration of Offenders– this area looks at aspect that are key to service delivery in the core business of the depart-ment and include elements such as Correctional Sentence Plans (See strategy C1.3 in Operations Strategy), corrections programmes (see strategy C1.4 in Operations Strategy) Case Management, development and care programmes (see Strategies D1.2, D1.5, D1.6, D1.7 (Care), E1.2, E1.3, E1.4, E1.6 (Develop-ment) of the Operations Strategy) and effective parole functioning for inmates (See strategy F1.2, F1.3, F1.4 (Social Reintegration in Operations Strategy). The Offender Rehabilitation Path Project (see Project Portfolio Management strategy) will focus in 2009/10 on the development of institutional capacity requirements for its implementation and an operations strategy for implemen-tation of all stages of the Offender Rehabilitation Path. The Social Reintegra-tion Project (see Project Portfolio Management strategy) aims to transform community corrections and non-custodial sentencing into viable options for the criminal justice system, which will enable social reintegration of offend-ers. In recognition of services to citizens the DCS will look at enhancing the victim support intervention programme and restorative justice initiatives (See strategy F1.6 in Social Reintegration) and increasing community participation through partnering with families, community organisations and employers (see strategy F1.4 in Regulatory and Monitoring Strategy). The DCS will also de-velop a framework for Community Safety Forums in liaison with the South African Police Services. Improved rehabilitation of offenders is a JCPS Cluster Activity and, while achievement on this is a long term objective, DCS will report on this to the Cabinet Committee by 31 December 2009. The JCPS objec-tive of a framework for measuring of recidivism (repeat offending) will also be addressed under this priority and reported on by 31 December 2009. (See strategy A3.4.2 in Regulatory and Monitoring Strategy but must be unpacked as target )Improved Remand Detention Management System – the priority areas include developing a White Paper on Remand Detention, establishing the Branch and appropriately resourcing it. (See Remand Detention project in Project Portfolio Management Strategy, strategy C1.1 in Regulatory and Moni-toring Strategy, and C1.6 and C1.7 in Operations Strategy) Video arraignment will also form part of the key activities under the branch that will be estab-lished. (See strategy C1.8 in Operations Strategy) This relates to a number of JCPS Priority Activities – the creation of a remand detention branch, effective security and safety for remand detainees, improving the conditions of deten-tion of women and child remand detainees, increased use of non-custodial options for children awaiting trial. The Department will be reporting to the July Cabinet Lekgotla on the concept document on Remand Detention, and on other aspects of this work by 31 December 2009.
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�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
Enhanced internal and public Safety and Security – under security, the anti-gang strategy (See Anti-Gang strategy in Project Portfolio Management Strategy) remains central and the DCS will embark on training for Security Of-ficials and in particular members of the specialised Emergency Security Team (EST) (See Security and Safety Enhancement Project in Project Portfolio Man-agement Strategy) and consolidate the work begin done on the development and implementation of a security technology strategy for DCS (See Security Systems Integration Project in Project Portfolio Management strategy). This work aims to deliver on the JCPS Priority activities in relation to effective safety and security in detention facilities, a 10% improvement in security compliance in correctional centres, reducing escapes to less than 4.3 escapes per 10 000 inmates. (See strategy B1.2 in Operations Strategy)
2. Corrections as a societal responsibility
Improved stakeholder involvement in correctional services functions - The DCS will facilitate the establishment of the structure for stakeholders, de-velop a remuneration model for civil society organisations (See strategy C1.2 in Regulatory and Monitoring Strategy) and create a catalogue of services re-quired by DCS. The critical element of this will be the establishment with other criminal justice departments and the community of Community Safety Forums (See strategy F1.8 in Regulatory and Monitoring Strategy), which is a JCPS Priority Activity, and an approved Community Safety Forum will be developed by 31 December 2009.Build and strengthen partnerships with Criminal Justice and Social Sec-tor departments, relevant national and international role players in the field of corrections - this area of work will ensure DCS participation in the Criminal Justice Review in order to ensure corrections issues are addressed (See strategy A4.7), promote Social Cohesion (See strategy D1.8) and Case Flow Management (See strategy C1.7 and C1.8 in Operations Strategy). In particular the resourcing of DCS in relation to the appropriate number of com-munity corrections officers/probation officers will be addressed. In particular the resourcing of DCS in relation to the appropriate number of community corrections officers/probation officers will be addressed and reported on by 31 October 2009. On going inter-departmental work to address overcrowding (See strategy C1.5 in Operations Strategy) will be a focus of JCPS work and reporting on this will be done by 31 October, 2009, albeit a long term issue re-quiring sustained cooperation across the criminal justice cluster. The DCS will also consolidate poverty alleviation initiatives (See strategy E1.5 in Operations Strategy) and link with War on Poverty. The JCPS Priority Activity of revamping, modernisation (See strategy A4.7 in the Regulatory and Monitoring Strategy, Remand Detention Project and the Remand Detainee and Offender Manage-ment System and the IJS Board projects in the Project Portfolio Management System), and resourcing the criminal justice system (see Social Reintegration Project work stream on community corrections officials /probation officers in Project Portfolio Management) will be delivered on under this priority area.
•
•
•
Extend outreach to inmates, families and victims in order to facilitate so-cial reintegration of offenders – DCS will aim to strengthen support to Vic-tim Empowerment Programme Task Team and establish database.of victims (See strategy F1.6 in Regulatory and Monitoring Strategy). A critical element under this is to train personnel on victim support processes. In this respect DCS will participate in the work of the JCPS cluster in relation to the develop-ment of a coherent restorative justice strategy (See strategy F1.6 in Regulatory and Monitoring Strategy) under the leadership of Department of Justice and Constitutional Development, which will be available in draft form by 30 Novem-ber for comment.
3. Building internal capacity for improved centre level service delivery
Improved governance and compliance - anti-corruption strategy, (See strat-egy A3.2 in Regulatory and Monitoring Strategy), compliance with policies and procedures (see all programmes in the Operations Strategy), holding man-agers accountable, improve vetting and strengthening Monitoring, Evaluation and Reporting (See Monitoring , Evaluation and Reporting Project in Project Portfolio Management Strategy) are key to improve governance. The Cabinet and JCPS focus on this will be supported by DCS’s experience drawn from intensive work on the anti-corruption and anti-fraud strategy over the past 7 years. Ongoing reporting against this framework is in place within DCS. Extending internal capacity – Occupation Specific Dispensation and the im-plementation of the 7-day establishment (See 7 Day Establishment project in Project Portfolio management Strategy) have experienced delays. The DCS management prioritised these areas as they are key to the work of the depart-ment and the delays affect the functioning of the department. Included as well under this are issues of alignment of structure and functioning (See strategy A2.13 in Regulatory and Monitoring Strategy), personnel development that is based on the DCS priorities and strategic direction and exploring of alterna-tive ways of providing and expanding services and facilities. The JCPS Prior-ity Area of revamping the Criminal Justice System includes consideration of required levels of human resource capital, and DCS will participate in cluster processes to ensure that downstream resourcing implications of changes in resourcing in other criminal justice departments are addressed. The immedi-ate priority for 2009/10 is the negotiation of and implementation of the OSD and 7 Day establishment.Learning and Knowledge Organisation - Innovation management forms an important part of this area. (See strategy A4.8 In Regulatory and Management Strategy). The DCS envisages introduction of Brown Bag Seminars (informa-tion sharing seminars) and more importantly secondment of officials to learn from other departments and organizations. The other aspect is to encourage mentoring and coaching in the department (A2.14 in Regulatory and Monitor-ing Strategy) and the sharing of best practices. This strategic focus area will also contribute to the revamp of the criminal justice system and the implemen-tation of research findings within DCS and across the criminal justice depart-ments. (See strategy A3.4 in Regulatory and Monitoring Strategy)
The 3 Priority Strategic Focus Areas that have been identified by the DCS manage-ment as key to the realization of the White Paper on Corrections in South Africa, and in this regard various aspects implementation have been flagged and include lead units, shared responsibilities, and monitoring and evaluation requirements. The planning within DCS has incorporated issues from the MTSF and JCPS Priori-ties, as well as informed the drafts of those strategies. While DCS has set clear tar-gets for 2009/10, and adjusted to the reporting time lines set down by the Cabinet Lekgotla, it must be emphasised that the transformation strategy of the Depart-ment remains a long term process with objective of full implementation of the White Paper as the 2025 vision.
•
•
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•
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
3.1 Overview of expenditure trends
Expenditure grew at an average annual nominal rate of 8.6 per cent from 2005/06 to 2008/09 and is projected to grow at an average annual rate of 13.6 per cent over the MTEF period, peaking at R18,1 billion in 2011/12. This is as a result of additional allocations over the medium term for the following:
implementing the seven-day establishment (R300 million allocated per year);inflation related adjustments in compensation of employees (R419.5 million, R409.7 million and R415.4 million)inflation–related adjustments in payments for capital assets (R54 million, R167 million and R214 million)an adjustment of R1.2 billion to the 2011/12 baseline as a capital contribution to the public private partnership facilities.
The Corrections programme grew at an average annual rate of 20.1 per cent be-tween 2005/06 and 2008/09, following the implementation of the requirements of the White Paper, such as correctional supervision and parole boards, case man-agement committees and correctional intervention and assessment teams. The 26.8 per cent growth in total expenditure between 2010/11 and 2011/12 is mainly due to the allocation of additional funds for the construction of four new public private partnership correctional facilities at Paarl, East London, Klerksdorp and Nigel. This allocation also explains the growth of 161.4 per cent in the facilities programme spending and 253.7 per cent in payments for capital assets in 2011/12. The increase of 80.3 per cent in machinery and equipment in 2008/09 was due to the installation of fences and television monitors at correctional facilities.Spending on compensation of employees increased at an average annual rate of 14.3 per cent between 2005/06 and 2008/09. This is mainly due to improved con-ditions of service and an increase in personnel, from 36 311 in 2005/06 to 46 083 in 2008/09, to implement the recommendations of the White Paper and establish the seven-day establishment. Provision is made for a 5 per cent vacancy rate in 2008/09, declining to 3 per cent in 2009/10.
Savings and reprioritisationSavings of R187.1 million in 2009/10, R206 million in 2010/11 and R 229 million in 2011/12 have been identified in goods and services and transfers to public entities. It is estimated that the department will realise savings of R720 million per year on overtime when the seven-day establishment is implemented.
InfrastructureDelays in the delivery of new generation correctional centres resulted in infrastruc-ture funds being suspended from the department’s capital works programme in 2006/07. The New Kimberley Correctional Centre providing for 3 000 bed spaces, started in 2006/07 and it is set to be completed during 2009. Feasibility stud-ies for the centres at Paarl, East London, Port Shepstone, Klerksdorp and Nigel concluded that the public private partnership option was the preferred method of procurement. The final request for proposals closed in November 2008. Alloca-tions are accordingly made in 2011/12 as a capital contribution towards four of the centres. In addition, 1 711 more bed spaces will be created in existing facilities over the MTEF period.
••
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SECTION C: Capital, Physical, Information and Financial Resources 3.2 Proposed acquisition of fixed plan capital investments, rehabilitation and maintenance of physical
assets
Sub-programme Output Measure/Indicators Target 2008/09
Facilities Planning and Development
Accommodation in Correc-tional Centres
Number of additional beds for inmates in correctional
centres.Nil in 2008/09
Building and MaintenanceProperly maintained facilities
and infrastructure
Number of correctional facili-ties under planned mainte-
nance94 Projects in 2008/09
Upgrading of facilities.Number of additional beds for inmates in correctional
centresNil in 2008/09
Fixed Planned Capital Investment:
Programme Programme Purpose Programme Deliverables
1. New Generation Correctional Centres
Construction of one Correctional Centre
Additional accommodation of 3 000 inmates in 2009/10 (Kimberley)
2. Parole Boards Construction of 21 parole boards.Office space for Parole Boards in
2008/2009
3. New Head OfficeProcurement of new Head Office ac-
commodation in order to support DCS functioning.
Completion of feasibility study report to enable construction work to resume
towards the end of 2009/10
4. Replacement of obsolete facilities
To replace 2 obsolete structures 2 new correctional centres and ad-
ditional accommodation of 514 inmate beds in 2009/10.
Rehabilitation and Maintenance of Physical Assets:
Programmes Programme Purpose
Capital Budget
New Facilities This programme entails the construction of new facilities on new or existing land. It also includes instances where dilapidated or temporary structures are replaced with new facilities.
Upgrading The complete alteration of facilities to align them with the departmental policies and strategic direction of the department. Facilities are upgraded using the new generation concept.
Repair and Renovation
Repair and Renovations These are the minor alterations to facilities in respect of which the alteration amount to no more than 20% of the repair value for the department.
Planned Maintenance The programme entails the repair and maintenance of facilities and infrastruc-ture over a 3-year period. The modus operandi involves the repair of facilities to functional state followed by maintenance. The primary objective of planned maintenance is to create conducive working environment and compliance with statutory requirements.
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
Operational Budget
The deliverables in these programmes are the number or percentage of Correctional Centres rehabilitated per annum, which is 10% of all Correctional Centres.
Day-to-day maintenance The maintenance of unforeseen breakages or damages that occur on a daily basis due to the business the department is operating, i.e. incarceration and rehabilitation of offenders. It involves repairing of leaking taps, leaking roofs, replacement of broken basins, washers, broken door handles, ceiling boards, doors, plugs, globes, geyser valves, windows, tiles, correctional centres’ locks and doors etc. The limit per case on this program is R20 000.00.
Repair of departmental equipment This activity is used for the maintenance of agricultural equipment, two-way radios, payment of radio licenses and the maintenance of furniture, guns and correctional centres’ locks.
Building and Civil work This activity is used for “Own Resources” in respect of upgrading or repairs, renovations and construction of additional structures. The primary objective of this intervention is to transfer practical skills through the provision of on-the-job training. Inmates who exhibit drive, potential and commitment are recommend-ed for trade tests.
Building and Maintenance Systems The Department of Correctional Services (DCS) has a Building and Mainte-nance System. The system creates job cards for all work done and issues VAS2 forms for the ordering of materials from logistics. All materials used in a project and time spent on the work by an artisan is recorded.
3.3 Multi-year projections of income and projected receipts from the sale of assets
Departmental receipts
DETAILS OF RECEIPTS
Economic classificationAudited outcome1
Adjustedappro-priation
Medium-term receipts estimate
R thousand 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12
Tax receipts - - - - - -
Sales of goods and services other than capital assets
37,106 44,349 52,884 65,573 68,193 72,285 76622
Sales of goods and services produced by department (excl. capital assets)
35,605 40,558 45,104 57,853 60,165 63,775 67601
Sales by market establishments - - - - - - 31800
Administrative fees - 89 - 3 3 3 3
Other sales 35,605 40,469 45,104 57,850 60,162 63,772 35798
Of which
Cost: non-statutary services• 9,372 10,520 10,940 11,596 -
Rent accomodation• 22,298 44,066 45,826 48,576 -
Other• 3,987 3,263 3,393 3,597 -
Specify item• - - - - - - -
Specify item• - - - - - - -
Sales of scrap, waste, arms and other used current goods (excl capital assets)
1,501 3,791 7,780 7,720 8,028 8,510 9021
Transfers received from: - - - - - - -
Other governmental units• - - - - - - -
Universities and technikons• - - - - - - -
Foreign governments• - - - - - - -
International organisations• - - - - - - -
Public corporations and private enterprises
• - - - - - - -
Households and non-profit institu-tions
• - - - - - - -
Fines, penalties and forfeits 14,685 13,916 18,236 19,984 20,783 22,030 23352
Interest, dividends and rent on land 488 709 315 289 300 318 337
Interest 488 709 315 289 300 318 337
Dividends - - - - - - -
Rent on land - - - - - - -
Sales of capital assets 51 317 - 1 1 1 1
Land and subsoil assets - - - - - - -
Other capital assets 51 317 - 1 1 1 1
Financial transactions in assets and liabilities
30,920 44,454 33,764 44,239 46,008 48,768 51694
National Revenue Fund receipts (non-departmental receipts)2
- - - - - - -
List item - - - - - - -
List item - - - - - - -
List item - - - - - - -
List item - - - - - - -
List item - - - - - - -
TOTAL RECEIPTS 83,250 103,745 105,199 130,086 135,285 143,402 152006
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
3.4 Information Systems for managing the programmes to achieve goals and objectives
Business Supporting Systems:
SYSTEMS DEVELOPMENT SYSTEMS (as at May 09)
No. System Status
MISP01 Correctional Services Act Monitoring System (CSAMS)Operations and Support phase
MISP02 Remand Detainee Offender Management System (RDOMS) Design phase
MISP03 Integrated Legal System (Lesedi) Implementation phase
MISP04 Electronic Document and Records Management System (EDRMS) Design phase
MISP05 Integrated Human Resource Management System (Phetogo) Planning phase
MISP06 Cluster & Parliamentary Liaison System Implementation phase
MISP08 Strategic Planning System Analysis phase
MISP18 National Contact Centre (NCC) Phase 1 Implementation phase
MISP34 National Contact Centre (NCC) Phase 2 Design phase
MISP33 Corporate Performance Management System Analysis phase
MISP19 IT Governance Project
MISP20 Enterprise Architecture Project (incl. Integrated Technology Strategy)
MISP21 Open Source Software (OSS)
MISP22 Makombandlela II (Reviewing of the MISP)
MISP23 Maintenance Reduction Project
MISP24 SD 2010 Initiatives
MISP25 SD Business Empowerment Programme
MISP26 Change Management
MISP27 Resource Centre Project
MISP28 Basic Infrastructure
MISP29 Video Remand Project
MISP30 Unified Communications
MISP31 WAN VPN Solution
MISP32 LAN Solution (including Business Continuity)
Systems Development - Applications Currently Deployed
No. System Name System Purpose StatusImpl-Year
Inhouse / Procured System
Maint01 Admission and Re-lease System
Manages the admission, release and deten-tion (all movement including labour) of sen-tenced and awaiting trial inmates in custody.
Existing 1992 Inhouse Devel-oped
Maint02 Admission and Release Inspection System
Data integrity reports and utility programs for the Admission and Release System.
Existing 1992 Inhouse Devel-oped
Maint03 Accommodation System
Calculates accommodation units for inmates per centre per cell, taking into account the approved space needed per person.
Existing 1993 Inhouse Devel-oped
Maint04 Community Correc-tions System
Manages the registration, monitoring and re-lease of sentenced and awaiting trial persons (probationers and parolees) under Correc-tional Supervision.
Existing 1993 Inhouse Devel-oped
Maint05 Religious Care Sys-tem
Manages the religious information for all in-mates (sentenced and un-sentenced) includ-ing visits, programmes and diaries in custody.
Existing 1992 Inhouse Devel-oped
Maint06 Health Care System Manages the health care information for all inmates (sentenced and un-sentenced) including visits to doctors, clinics, hospitals, programmes and diaries in custody and for community corrections cases. All medical aid and treatment information is included.
Existing 1994 Inhouse Devel-oped
Maint07 Education System Manages the capture and process of educa-tion information (programmes, studies, diaries and trainers) for sentenced inmates in custody and for community corrections cases.
Existing 1994 Inhouse Devel-oped
Maint08 Training System Manages the capture and process of training information (specialist programmes, diaries and trainers) for sentenced inmates in custody and for community corrections cases.
Existing 1994 Inhouse Devel-oped
Maint09 Psychology System Manages the psychological care information for all inmates (sentenced and un-sentenced) including visits to social workers, programmes and diaries in custody and for community cor-rections cases.
Existing 1994 Inhouse Devel-oped
Maint10 Social Work System Manages the social care information for all inmates (sentenced and un-sentenced) including visits to social workers, programmes and diaries in custody and for community cor-rections cases.
Existing 1994 Inhouse Devel-oped
Maint11 Nutrition System Manages the nutritional information for all in-mates (sentenced and un-sentenced) includ-ing recipes, daily intake for inmates in custody.
Existing 1996 Inhouse Devel-oped
Maint12 Security Access System
The system manages the access to in-house developed applications by means of regis-tered users and groups belonging to specific functions within the application.
Existing 1992 Inhouse Devel-oped
Maint13 Agriculture System The capture and processing of agriculture information within DCS to enhance the ad-ministration of transactions, and to provide accurate management information to ensure optimal utilization of available resources. The system also contributes to the production planning, to ensure product availability of the right amount at the right time.
Existing 1995 Inhouse Devel-oped
Maint14 Building Services System
The system is being used for the administra-tion of building projects and the day to day maintenance of buildings and premises. The system also provides accurate management information to timely identify any deviations, enabling the user to rectify it in time.
Existing 1995 Inhouse Devel-oped
No. System Name System Purpose StatusImpl-Year
Inhouse / Procured System
�0 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �1
Maint15 Technical Support System
The capture and processing of data to en-hance the administration of transactions, and to provide accurate management informa-tion to ensure optimal utilization of available resources.
Existing 1995 Inhouse Devel-oped
Maint16 Workshops System The capture and processing of workshop data to enhance the administration of transactions, and to provide accurate management infor-mation to ensure optimal utilization of available resources.
Existing 1995 Inhouse Devel-oped
Maint17 Product Scheduling System
This system is being used by the Director Workshops to estimate the yearly demand for manufacturing of products. The schedul-ing of the manufacturing of products, and the budgeting for material needed for the year, are being done by this system.
Existing 1995 Inhouse Devel-oped
Maint18 Timesheet System The system registers times worked on projects per consultant.
Existing 1994 Inhouse Devel-oped
Maint19 PAS – Provisioning and Administration System
The system manages all logistical issues re-garding the provisioning administration system within DCS.
Existing 1987 Source code received from Treasury
Maint20 Personnel Inquiry (PERSNAV)
Inquiry system on information received from the management information from PERSAL in-cluding salaries, deductions, promotions, etc. Users are supplied with reports and graphs on request.
Existing 1997 Inhouse De-veloped
Maint21 Postal Registration Registers all post/files received at and sent from directors, as well as a diary system for files to be returned.
Existing 1995 Inhouse Devel-oped
Maint22 Postal Address The system prints labels with addresses as on the DCS infrastructure code file.
Existing 1999 Inhouse Devel-oped
Maint23 Employee Assistance System
EAP 2002 Inhouse Devel-oped
Maint24 Inventory Museum Manages the museum inventory and stock control.
Existing 2000 Inhouse Devel-oped
CRM SYSTEMS
No. System Status
CRM01 McAfee Antivirus system Active
CRM02 Mailmarshal Email content filtering system Active
CRM03 Novell Linux operating system Active
CRM04 Disaster Recovery system Active
CRM05 Information Security System Active
CRM06 SAS system Active
CRM07 Microsoft operating system Active
CRM08 OpenVms system Active
CRM09 HP Openview Network and Service Desk Management System
No. System Name System Purpose StatusImpl-Year
Inhouse / Procured System
SECTION D: Plans
4.1 Programme Purpose and Measurable Objectives
Aim The aim of the Department of Correctional Services is to contribute to maintain-ing and protecting a just, peaceful and safe society, by enforcing court-imposed sentences, detaining inmates in safe custody while maintaining their human dignity and developing their sense of social responsibility, and promoting the general de-velopment of all inmates and persons subject to community corrections.
Programme A: Administration Purpose: To provide effective & coordinated alignment of operations strategy, hu-man resources strategy, communication strategy, knowledge management strat-egy, financial strategy and technology strategy for good governance, improved service delivery and accountability to oversight institutionsMeasurable objectives:
To provide effective and efficient financial and supply chain management.To improve human resource capacity and management to enable the depart-ment to fulfill its mandateTo ensure effective, legally sound, policy compliant and corruption free man-agement of Correctional Services; and effective knowledge management through improved information management systems and information commu-nication technology solutions & services in order to ensure information driven decision making.To ensure effective planning, resourcing, delivery, project management, moni-toring, evaluation and reporting for improved service delivery
Programme B: SecurityPurpose: Provide safe and healthy conditions for all persons incarcerated, consist-ent with human dignity, and thereby provide security for personnel and the public.Measurable objective: Prevent persons incarcerated from participating in criminal activities and escaping, by providing an environment that ensures the safety of all persons entrusted to the department’s care as well as the safety of the public.
Programme C: Corrections Purpose: Provide needs-based correctional sentence plans and interventions, based on an assessment of the security risk and criminal profile of individuals, targeting all elements associated with offending behaviour, and focusing on the offence for which a person is sentenced to correctional supervision, remanded in a correctional centre or paroled.Measurable objective: Address the specific rehabilitation needs of persons who have been sentenced to correctional supervision or sentenced to incarceration in a correctional centre or paroled, through regular assessment and providing needs-based correctional programmes to address all the elements associated with of-fending behaviour.
Programme D: CarePurpose: Provide needs-based care programmes and services aimed at main-taining the personal well-being of incarcerated persons in the department’s care.Measurable objective: To ensure the personal well-being of incarcerated persons by providing various needs-based services.
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�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
Programme E: DevelopmentPurpose: Provide needs-based personal development programmes and services to all offenders.Measurable objective: Provide needs-based educational, skills and other devel-opment-related programmes, to facilitate the reintegration of offenders into com-munities.
Programme F: Social ReintegrationPurpose: Provide services focused on offenders’ preparation for release, their effective supervision after release on parole, and on the facilitation of their social reintegration into their communities.Measurable objective: To provide needs-based programmes and services to of-fenders to facilitate their social acceptance and effective reintegration of offenders into their communities
Programme G: FacilitiesPurpose: Ensure that physical infrastructure supports safe and secure custody, humane conditions, and the provision of corrective services, care and develop-ment, and general administration.Measurable objective: Provide facilities to support the department in its core functions of security, corrections, development and care and social reintegration.
4.2 Programme Performance
FIN
AN
CE
AN
D S
UP
PLY
CH
AIN
MA
NA
GE
ME
NT
RE
GU
LA
TOR
Y A
ND
MO
NIT
OR
ING
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A.1
. To
prov
ide
ef-
fect
ive
and
effic
ient
fin
anci
al a
nd s
up-
ply
cha
in m
anag
e-m
ent.
Per
cent
age
of
exp
endi
ture
; P
erce
ntag
e o
f ex
pen
ditu
re
to H
DI s
ervi
ce
prov
ider
s;
Num
ber
of a
udit
qual
ifica
tions
an
d m
atte
rs o
f em
pha
sis
• • •
A.1
.1. M
onito
r co
mp
lianc
e w
ith
Fina
nce
& S
CM
pr
escr
ipts
Mon
itor,
eval
u-at
e an
d re
port
on
com
plia
nce
in t
wo
(2) m
anag
emen
t ar
eas
per
reg
ion.
Mon
itor,
eval
uate
an
d re
port
on
com
plia
nce
in t
wo
(2) m
anag
emen
t ar
eas
per
reg
ion.
Mon
itor,
eval
uate
an
d re
por
t on
com
plia
nce
in t
wo
(2) m
anag
emen
t ar
eas
per
reg
ion.
Mon
itor,
eval
uate
an
d re
por
t on
com
plia
nce
in t
wo
(2) m
anag
emen
t ar
eas
per
reg
ion.
Mon
itor,
eval
uate
an
d re
por
t on
com
plia
nce
in t
wo
(2) m
anag
emen
t ar
eas
per
reg
ion.
Red
uce
the
leve
l of
defi
cien
cies
usi
ng
2008
/09
AG
SA
re
port
as
a ba
sis
Red
uce
the
leve
l of
defi
cien
cies
usi
ng
2009
/10
AG
SA
re
port
as
a ba
sis
Red
uce
the
leve
l of
defi
cien
cies
usi
ng
2010
/11
AG
SA
re
port
as
a ba
sis
zero
defi
cien
cies
re
por
ted
by A
GS
Aze
ro d
efici
enci
es
rep
orte
d by
AG
SA
A.1
.2. I
mp
lem
ent
cent
ralis
ed
dat
a ba
se &
in
form
atio
n sy
stem
fo
r m
onito
ring
of p
erfo
rman
ce
info
rmat
ion
on
rele
vant
out
put a
nd
outc
ome
indi
cato
rs
for
finan
ce a
nd
sup
ply
chai
n m
anag
emen
t
Dat
a ba
se o
n:
Loss
es
Dis
posa
ls
Deb
ts
Flee
t man
agem
ent
Bid
s A
naly
tical
rep
ort
Dat
a ba
se o
n:
Loss
es
Dis
posa
ls
Deb
ts
Flee
t man
agem
ent
Bid
s A
naly
tical
rep
ort
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
A.1
.3. M
onito
r d
eliv
ery
agai
nst
per
form
ance
in
dica
tors
and
se
rvic
e d
eliv
ery
targ
ets
in
oper
atio
ns s
trat
egy
Qua
rter
ly
per
form
ance
in
form
atio
n re
port
Qua
rter
ly
per
form
ance
in
form
atio
n re
port
Qua
rter
ly
per
form
ance
in
form
atio
n re
por
t
Qua
rter
ly
per
form
ance
in
form
atio
n re
por
t
Qua
rter
ly
per
form
ance
in
form
atio
n re
por
t
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CO
RP
OR
AT
E S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A.2
.2. C
oord
i-na
te a
nd m
onito
r im
prov
emen
t of
prov
isio
n, m
aint
e-na
nce
and
man
-ag
emen
t of h
uman
re
sour
ces
Num
ber
of d
ays
lost
due
to le
ave,
ex
clud
ing
vaca
tion
leav
e, a
gain
st th
e to
tal n
umb
er o
f an-
nual
wor
king
day
s m
onito
red
Num
ber
of d
ays
lost
due
to le
ave,
ex
clud
ing
vaca
tion
leav
e, a
gain
st th
e to
tal n
umb
er o
f an-
nual
wor
king
day
s m
onito
red
Num
ber
of d
ays
lost
due
to le
ave,
ex
clud
ing
vaca
tion
leav
e, a
gain
st th
e to
tal n
umb
er o
f an-
nual
wor
king
day
s m
onito
red
Num
ber
of d
ays
lost
due
to le
ave,
ex
clud
ing
vaca
tion
leav
e, a
gain
st th
e to
tal n
umb
er o
f an-
nual
wor
king
day
s m
onito
red
Num
ber
of d
ays
lost
due
to le
ave,
ex
clud
ing
vaca
tion
leav
e, a
gain
st th
e to
tal n
umb
er o
f an-
nual
wor
king
day
s m
onito
red
Ave
rage
vac
ancy
ra
te o
f 7%
mai
n-ta
ined
Ave
rage
vac
ancy
ra
te o
f 7%
mai
n-ta
ined
Ave
rage
vac
ancy
ra
te o
f 5%
mai
n-ta
ined
Ave
rage
vac
ancy
ra
te o
f 5%
mai
n-ta
ined
Ave
rage
vac
ancy
ra
te o
f 5%
mai
n-ta
ined
Turn
arou
nd ti
me
for
fillin
g va
canc
ies
redu
ced
to 1
20
day
s
Turn
arou
nd ti
me
for
fillin
g va
canc
ies
redu
ced
to 9
0 d
ays
Turn
arou
nd ti
me
for
fillin
g va
canc
ies
red
uced
to 9
0 d
ays
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Vaca
ncy
rate
for
prof
essi
onal
and
sc
arce
ski
lls m
ain-
tain
ed b
elow
50
%
Vaca
ncy
rate
for
prof
essi
onal
and
sc
arce
ski
lls m
ain-
tain
ed b
elow
40
%
Vaca
ncy
rate
for
prof
essi
onal
and
sc
arce
ski
lls m
ain-
tain
ed b
elow
30
%
Vaca
ncy
rate
for
pro
fess
iona
l and
sc
arce
ski
lls m
ain-
tain
ed b
elow
30
%
Vaca
ncy
rate
for
pro
fess
iona
l and
sc
arce
ski
lls m
ain-
tain
ed b
elow
30
%
Ap
prov
ed N
atio
nal
Str
ateg
ic H
R P
lan
revi
ewed
and
new
p
lan
for
finan
cial
ye
ar d
evel
oped
Ap
prov
ed N
atio
nal
Str
ateg
ic H
R P
lan
revi
ewed
and
new
p
lan
for
finan
cial
ye
ar d
evel
oped
Ap
pro
ved
Nat
iona
l S
trat
egic
HR
Pla
n re
view
ed a
nd n
ew
pla
n fo
r fin
anci
al
year
dev
elop
ed
Ap
pro
ved
Nat
iona
l S
trat
egic
HR
Pla
n re
view
ed a
nd n
ew
pla
n fo
r fin
anci
al
year
dev
elop
ed
Ap
pro
ved
Nat
iona
l S
trat
egic
HR
Pla
n re
view
ed a
nd n
ew
pla
n fo
r fin
anci
al
year
dev
elop
ed
HR
pro
visi
onin
g of
ser
vice
del
iver
y pr
iorit
ies
HR
pro
visi
onin
g of
ser
vice
del
iver
y pr
iorit
ies
HR
pro
visi
onin
g of
ser
vice
del
iver
y pr
iorit
ies
HR
pro
visi
onin
g of
ser
vice
del
iver
y p
riorit
ies
HR
pro
visi
onin
g of
ser
vice
del
iver
y p
riorit
ies
A2.
3 Im
prov
e m
an-
agem
ent o
f ser
vice
te
rmin
atio
ns
Turn
arou
nd ti
me
for
proc
essi
ng o
f te
rmin
atio
ns r
e-du
ced
to 1
80 d
ays
Turn
arou
nd ti
me
for
proc
essi
ng o
f te
rmin
atio
ns r
e-du
ced
to 1
50 d
ays
Turn
arou
nd ti
me
for
pro
cess
ing
of
term
inat
ions
re-
duce
d to
120
day
s
Turn
arou
nd ti
me
for
pro
cess
ing
of
term
inat
ions
re-
duc
ed to
90
day
s
Turn
arou
nd ti
me
for
pro
cess
ing
of
term
inat
ions
re-
duc
ed to
60
day
s
Exi
t Man
agem
ent
Pro
gram
me
imp
le-
men
ted
Exi
t Man
agem
ent
Pro
gram
me
imp
le-
men
ted
Exi
t Man
agem
ent
Pro
gram
me
imp
le-
men
ted
Exi
t Man
agem
ent
Pro
gram
me
imp
le-
men
ted
Exi
t Man
agem
ent
Pro
gram
me
imp
le-
men
ted
A.2
.4. I
mpr
ove
per
form
ance
and
ca
reer
man
age-
men
t sys
tem
s
Car
eer
man
age-
men
t mod
el d
evel
-op
ed
Car
eer
man
age-
men
t mod
el im
ple
-m
ente
d
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
CO
RP
OR
AT
E S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A.2
. To
impr
ove
hum
an r
esou
rce
capa
city
and
man
-ag
emen
t to
enab
le
the
Dep
artm
ent t
o fu
lfil i
t’s m
and
ate
Per
cent
age
of
com
plia
nce
with
G
over
nmen
t E
quity
tar
gets
N
umb
er o
f p
erso
n d
ays
lost
due
to le
ave
agai
nst t
he
tota
l num
ber
of
annu
al w
orki
ng
day
s;N
umb
er o
f grie
v-an
ces
hand
led
with
in 3
0 d
ays
vs th
e to
tal
num
ber
of g
riev-
ance
s re
cord
ed;
Per
cent
age
of
post
s no
t fille
d vs
fina
nced
po
sts;
Num
ber
of
per
son
day
s lo
st
due
to s
usp
en-
sion
s ag
ains
t the
to
tal n
umb
er o
f an
nual
wor
king
d
ays
• • • • •
A2.
1.C
omp
lianc
e w
ith H
R p
olic
ies,
pr
oced
ures
, sta
nd-
ards
and
ap
plic
a-b
le le
gisl
atio
n
Mon
itorin
g of
com
-p
lianc
e w
ith H
R
polic
ies:
-
Rec
ruitm
ent,
Tran
sfer
s an
d Te
rmin
atio
n -
PE
RS
AL
Dat
a M
anag
emen
t and
A
cces
s S
ecur
ity
- O
rgan
isat
iona
l D
evel
opm
ent
- E
mp
loye
e H
ealth
an
d W
elln
ess
- C
orpo
rate
Wea
r -
Ser
vice
Ben
efits
-
Per
form
ance
and
C
aree
r M
anag
e-m
ent
- E
mp
loye
e R
ela-
tions
-
Lang
uage
-
HR
D
Mon
itor
the
imp
le-
men
tatio
n of
HR
po
licie
s R
evie
w o
f HR
pol
i-ci
es
Mon
itor
the
imp
le-
men
tatio
n of
HR
po
licie
s R
evie
w o
f HR
pol
i-ci
es
Mon
itor
the
imp
le-
men
tatio
n of
HR
p
olic
ies
Rev
iew
of H
R p
oli-
cies
Mon
itor
the
imp
le-
men
tatio
n of
HR
p
olic
ies
Rev
iew
of H
R p
oli-
cies
Mai
ntai
n an
d pr
ovid
e va
lid, r
eli-
able
and
acc
urat
e hu
man
res
ourc
e d
ata
Mai
ntai
n an
d pr
ovid
e va
lid, r
eli-
able
and
acc
urat
e hu
man
res
ourc
e d
ata
Mai
ntai
n an
d pr
ovid
e va
lid, r
eli-
able
and
acc
urat
e hu
man
res
ourc
e d
ata
Mai
ntai
n an
d p
rovi
de
valid
, rel
i-ab
le a
nd a
ccur
ate
hum
an r
esou
rce
dat
a
Mai
ntai
n an
d p
rovi
de
valid
, rel
i-ab
le a
nd a
ccur
ate
hum
an r
esou
rce
dat
a
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CO
RP
OR
AT
E S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
Imp
lem
ent D
CS
-re
late
d O
SD
’sIm
ple
men
t DC
S-
rela
ted
OS
D’s
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Alig
ned
per
form
-an
ce m
anag
emen
t sy
stem
s
Alig
ned
per
form
-an
ce m
anag
emen
t sy
stem
s
Alig
ned
per
form
-an
ce m
anag
emen
t sy
stem
s
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
A 2
.5.Im
prov
e hu
man
res
ourc
e d
ata
inte
grity
and
ac
cess
sec
urity
to
HR
sys
tem
s
Val
id, r
elia
ble
and
ac
cura
te h
uman
re
sour
ce d
ata
mai
ntai
ned
and
prov
ided
Val
id, r
elia
ble
and
ac
cura
te h
uman
re
sour
ce d
ata
mai
ntai
ned
and
prov
ided
Val
id, r
elia
ble
and
ac
cura
te h
uman
re
sour
ce d
ata
mai
ntai
ned
and
prov
ided
Val
id, r
elia
ble
and
ac
cura
te h
uman
re
sour
ce d
ata
mai
ntai
ned
and
pro
vid
ed
Val
id, r
elia
ble
and
ac
cura
te h
uman
re
sour
ce d
ata
mai
ntai
ned
and
pro
vid
ed
Em
plo
yee
Rel
a-tio
ns d
ata
inte
grity
im
prov
ed
Em
plo
yee
Rel
a-tio
ns d
ata
inte
grity
im
prov
ed
Em
plo
yee
Rel
a-tio
ns d
ata
inte
grity
m
aint
aine
d
Em
plo
yee
Rel
a-tio
ns d
ata
inte
grity
m
aint
aine
d
Em
plo
yee
Rel
a-tio
ns d
ata
inte
grity
m
aint
aine
d
A2.
6. P
rovi
de
hum
an r
esou
rce
dev
elop
men
t pr
ogra
mm
es a
nd
serv
ices
bas
ed o
n or
gani
satio
nal p
ri-or
ities
& s
trat
egic
di
rect
ion
Gra
duat
e in
tern
-sh
ip p
rogr
amm
e pr
ovid
ed a
t 1.5
%
of fi
nanc
ed e
stab
-lis
hmen
t
Gra
duat
e in
tern
-sh
ip p
rogr
amm
e pr
ovid
ed a
t 1.5
%
of fi
nanc
ed e
stab
-lis
hmen
t
Gra
dua
te in
tern
-sh
ip p
rogr
amm
e pr
ovid
ed a
t 1.5
%
of fi
nanc
ed e
stab
-lis
hmen
t
Gra
dua
te in
tern
-sh
ip p
rogr
amm
e p
rovi
ded
at 1
.5%
of
fina
nced
est
ab-
lishm
ent
Gra
dua
te in
tern
-sh
ip p
rogr
amm
e p
rovi
ded
at 1
.5%
of
fina
nced
est
ab-
lishm
ent
Pro
vid
e op
port
u-ni
ties
for
exp
eri-
entia
l lea
rnin
g fo
r 20
0 un
emp
loye
d st
uden
ts in
lear
ner-
ship
s an
d to
war
ds
univ
ersi
ty q
ualifi
ca-
tions
.
Pro
vid
e op
port
u-ni
ties
for
exp
eri-
entia
l lea
rnin
g fo
r 20
0 un
emp
loye
d st
uden
ts in
lear
ner-
ship
s an
d to
war
ds
univ
ersi
ty q
ualifi
ca-
tions
.
Pro
vid
e op
por
tu-
nitie
s fo
r ex
per
i-en
tial l
earn
ing
for
200
unem
plo
yed
stud
ents
in le
arne
r-sh
ips
and
tow
ard
s un
iver
sity
qua
lifica
-tio
ns.
Pro
vid
e op
por
tu-
nitie
s fo
r ex
per
i-en
tial l
earn
ing
for
200
unem
plo
yed
stud
ents
in le
arne
r-sh
ips
and
tow
ard
s un
iver
sity
qua
lifica
-tio
ns.
Pro
vid
e op
por
tu-
nitie
s fo
r ex
per
i-en
tial l
earn
ing
for
200
unem
plo
yed
stud
ents
in le
arne
r-sh
ips
and
tow
ard
s un
iver
sity
qua
lifica
-tio
ns.
Func
tiona
l tra
inin
g of
fere
d in
term
s of
the
prio
ritis
ed
need
s d
eter
min
ed
by th
e N
atio
nal
Lear
ning
Com
mit-
tee
Func
tiona
l tra
inin
g of
fere
d in
term
s of
the
prio
ritis
ed
need
s co
ntai
ned
in th
e W
orkp
lace
S
kills
Pla
n
Func
tiona
l tra
inin
g of
fere
d in
term
s of
the
prio
ritis
ed
need
s co
ntai
ned
in th
e W
orkp
lace
S
kills
Pla
n
Func
tiona
l tra
inin
g of
fere
d in
term
s of
the
prio
ritis
ed
need
s co
ntai
ned
in th
e W
orkp
lace
S
kills
Pla
n
Rev
iew
and
/or
set
new
tar
get
CO
RP
OR
AT
E S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A. 2
.7 B
uild
ing
HR
ca
paci
ty, s
port
s an
d w
elln
ess
in
SA
DC
/ A
fric
an
Cou
ntrie
s in
the
cont
ext o
f Cor
rec-
tions
Trai
ning
in te
rms
of th
e M
OU
/ D
ec-
lara
tion
of In
tent
b
etw
een
Sou
th A
f-ric
a an
d S
outh
ern
Sud
an,
Zam
bia
and
Sw
azila
nd
imp
lem
ente
d
Trai
ning
in te
rms
of th
e re
leva
nt
MO
U’s
/ D
ecla
ra-
tions
of I
nten
t im
ple
men
ted
Trai
ning
in te
rms
of th
e re
leva
nt
MO
U’s
/ D
ecla
ra-
tions
of I
nten
t im
ple
men
ted
Trai
ning
in te
rms
of th
e re
leva
nt
MO
U’s
/ D
ecla
ra-
tions
of I
nten
t im
ple
men
ted
Trai
ning
in te
rms
of th
e re
leva
nt
MO
U’s
/ D
ecla
ra-
tions
of I
nten
t im
ple
men
ted
A 2
.8.C
oord
i-na
te a
nd m
onito
r Im
ple
men
tatio
n of
the
inte
grat
ed
emp
loye
e he
alth
an
d w
elln
ess
pro-
gram
me
Inte
grat
ed E
HW
P
rogr
amm
e d
esig
ned
and
imp
lem
ente
d
Imp
lem
enta
tion
of
the
EH
W p
ro-
gram
me
mon
itore
d
Imp
lem
enta
tion
of
the
EH
W p
ro-
gram
me
mon
itore
d
Imp
lem
enta
tion
of
the
EH
W p
ro-
gram
me
mon
itore
d
Imp
lem
enta
tion
of
the
EH
W p
ro-
gram
me
mon
itore
d
A 2
.9. I
mpr
ove
em-
plo
yee
rela
tions
Func
tioni
ng o
f la
bour
rel
atio
ns
foru
ms
eval
uate
d an
d re
port
ed o
n
Func
tioni
ng o
f la
bour
rel
atio
ns
foru
ms
eval
uate
d an
d re
port
ed o
n
Func
tioni
ng o
f la
bou
r re
latio
ns
foru
ms
eval
uate
d an
d re
por
ted
on
Func
tioni
ng o
f la
bou
r re
latio
ns
foru
ms
eval
uate
d an
d re
por
ted
on
Func
tioni
ng o
f la
bou
r re
latio
ns
foru
ms
eval
uate
d an
d re
por
ted
on
Rel
atio
nshi
p B
uild
-in
g by
Obj
ectiv
e (R
BO
) res
olut
ions
ev
alua
ted
and
repo
rted
on
Rel
atio
nshi
p B
uild
-in
g by
Obj
ectiv
e (R
BO
) res
olut
ions
ev
alua
ted
and
repo
rted
on
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
A 2
.10.
Man
age
wor
kfor
ce r
epre
-se
ntat
ion
in li
ne
with
the
Em
plo
y-m
ent E
quity
Pla
n an
d ac
cele
rate
the
empo
wer
men
t of
wom
en a
nd p
eop
le
with
dis
abili
ties
to
achi
eve
subs
tan-
tive
equa
lity
Job
Acc
ess
Str
at-
egy
for
the
emp
loy-
men
t of p
eop
le
with
dis
abili
ties
dev
elop
ed
Job
Acc
ess
Str
at-
egy
for
the
emp
loy-
men
t of p
eop
le
with
dis
abili
ties
imp
lem
ente
d
Imp
lem
enta
tion
of
Job
Acc
ess
Str
at-
egy
for
the
emp
loy-
men
t of p
eop
le
with
dis
abili
ties
mon
itore
d
Imp
lem
enta
tion
of
Job
Acc
ess
Str
at-
egy
for
the
emp
loy-
men
t of p
eop
le
with
dis
abili
ties
mon
itore
d
Imp
lem
enta
tion
of
Job
Acc
ess
Str
at-
egy
for
the
emp
loy-
men
t of p
eop
le
with
dis
abili
ties
mon
itore
d
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CO
RP
OR
AT
E S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
The
Em
ploy
-m
ent E
quity
Pla
n re
view
ed
New
Em
plo
ymen
t E
quity
Pla
n d
evel
-op
ed a
nd im
ple
-m
ente
d
Imp
lem
enta
tion
of
new
ly d
evel
oped
E
mp
loym
ent E
qui
ty
Pla
n m
onito
red
Imp
lem
enta
tion
of
new
ly d
evel
oped
E
mp
loym
ent E
qui
ty
Pla
n m
onito
red
Imp
lem
enta
tion
of
new
ly d
evel
oped
E
mp
loym
ent E
qui
ty
Pla
n m
onito
red
Acc
eler
ate
dev
elop
men
t pr
ogra
mm
e fo
r w
omen
.
Dev
elop
men
t pr
ogra
mm
e fo
r w
omen
impl
e-m
ente
d
Imp
lem
enta
tion
of d
evel
opm
ent
prog
ram
me
for
wom
en m
onito
red
Imp
lem
enta
tion
of d
evel
opm
ent
pro
gram
me
for
wom
en m
onito
red
Imp
lem
enta
tion
of d
evel
opm
ent
pro
gram
me
for
wom
en m
onito
red
A.2
.11.
Par
ticip
ate
in n
atio
nal G
over
n-an
ce a
nd A
dmin
-is
trat
ion
(G&
A)
Clu
ster
sub
stru
c-tu
res
Rep
rese
ntat
ion
in lo
cal c
lust
er
mee
tings
and
sub
-st
ruct
ures
.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on G
&A
pr
iorit
ies.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on G
&A
pr
iorit
ies.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on G
&A
p
riorit
ies.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on G
&A
p
riorit
ies.
A.2
.12.
Ens
ure
cent
ralis
ed d
ata
base
& in
form
atio
n sy
stem
for
mon
i-to
ring
of p
erfo
rm-
ance
info
rmat
ion
on r
elev
ant o
utpu
t an
d ou
tcom
e in
di-
cato
rs
Dat
a ba
se o
n:
Equ
ity t
arge
ts
Trai
ning
Te
rmin
atio
ns
Exi
t man
agem
ent
EH
W
Ana
lytic
al r
epor
t
Dat
a ba
se o
n:
Equ
ity t
arge
ts
Trai
ning
Te
rmin
atio
ns
Exi
t man
agem
ent
EH
W
Ana
lytic
al r
epor
t
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
A.2
.13.
Pos
t est
ab-
lishm
ent a
ligne
d w
ith a
ppr
oved
or
gani
satio
nal
stru
ctur
e
Pos
t est
ablis
hmen
t al
igne
d to
the
ap-
prov
ed o
rgan
isa-
tiona
l str
uctu
re
Pos
t est
ablis
hmen
t al
igne
d to
the
ap-
prov
ed o
rgan
isa-
tiona
l str
uctu
re
Pos
t est
ablis
hmen
t al
igne
d to
the
ap-
prov
ed o
rgan
isa-
tiona
l str
uctu
re
Pos
t est
ablis
hmen
t al
ignm
ent t
o th
e ap
pro
ved
orga
ni-
satio
nal s
truc
ture
m
aint
aine
d
Ap
pro
ved
orga
ni-
satio
nal s
truc
ture
re
view
ed
20%
of j
ob d
e-sc
riptio
ns r
evis
ed
in li
ne w
ith th
e ap
prov
ed o
rgan
i-sa
tiona
l str
uctu
re
20%
of j
ob d
e-sc
riptio
ns r
evis
ed
in li
ne w
ith th
e ap
prov
ed o
rgan
i-sa
tiona
l str
uctu
re
20%
of j
ob d
e-sc
riptio
ns r
evis
ed
in li
ne w
ith th
e ap
pro
ved
orga
ni-
satio
nal s
truc
ture
20%
Job
des
crip
-tio
ns th
at h
ave
com
ple
ted
thre
e ye
ar c
ycle
re-
view
ed r
evis
ed in
lin
e w
ith th
e ap
-p
rove
d or
gani
sa-
tiona
l str
uctu
re
20%
Job
des
crip
-tio
ns th
at h
ave
com
ple
ted
thre
e ye
ar c
ycle
re-
view
ed r
evis
ed in
lin
e w
ith th
e ap
-p
rove
d or
gani
sa-
tiona
l str
uctu
re
CO
RP
OR
AT
E S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
20%
man
dat
ory
jobs
eva
luat
ed
20%
man
dat
ory
jobs
eva
luat
ed
20%
Man
da-
tory
jobs
that
hav
e co
mp
lete
d th
ree
year
cyc
le e
valu
-at
ed
20%
Man
da-
tory
jobs
that
hav
e co
mp
lete
d th
ree
year
cyc
le e
valu
-at
ed
Rev
iew
man
dat
ory
jobs
eva
luat
ed
A2.
14 D
evel
opm
ent
of m
ento
ring
and
coac
hing
sys
tem
Men
torin
g an
d co
achi
ng s
yste
m
dev
elop
ed
Men
torin
g an
d co
achi
ng s
yste
m
dev
elop
ed
Men
torin
g an
d co
achi
ng s
yste
m
imp
lem
ente
d an
d m
onito
red
Men
torin
g an
d co
achi
ng s
yste
m
mon
itore
d
Men
torin
g an
d co
achi
ng s
yste
m
revi
ewed
REGULATORY AND MONITORING STRATEGY
�0 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �1
CE
NT
RA
L S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A.3
. To
ensu
re
effe
ctiv
e, le
-ga
lly s
ound
, pol
icy
com
plia
nt a
nd
corr
uptio
n fr
ee
man
agem
ent o
f C
orre
ctio
nal S
erv-
ices
; and
effe
ctiv
e kn
owle
dge
man
-ag
emen
t thr
ough
im
prov
ed in
form
a-tio
n m
anag
emen
t sy
stem
s an
d in
form
atio
n an
d co
mm
unic
atio
n te
chno
logy
sol
u-tio
ns &
ser
vice
s in
ord
er to
ens
ure
info
rmat
ion
driv
en
dec
isio
n m
akin
g.
Per
cent
age
of
litig
atio
n ca
ses
won
by
DC
S
agai
nst t
he to
tal
num
ber
of c
ases
fil
ed a
gain
st it
;N
umb
er o
f offi
-ci
als
foun
d gu
ilty
of fr
aud,
cor
rup
-tio
n an
d se
rious
m
alad
min
istr
a-tio
n ag
ains
t the
to
tal n
umb
er o
f of
ficia
ls c
harg
ed
in s
uch
case
s
• •
A.3
.1 P
rovi
de
lega
l su
ppo
rt to
the
Dep
artm
ent.
Lega
l opi
nion
s pr
ovid
edLe
gal o
pini
ons
prov
ided
Lega
l op
inio
ns
prov
ided
Lega
l op
inio
ns
pro
vid
edLe
gal o
pin
ions
p
rovi
ded
Litig
atio
n ca
ses
inst
itute
d ag
ains
t or
by
the
Dep
art-
men
t han
dled
Litig
atio
n ca
ses
inst
itute
d ag
ains
t or
by
the
Dep
art-
men
t han
dled
Litig
atio
n ca
ses
inst
itute
d ag
ains
t or
by
the
Dep
art-
men
t han
dle
d
Litig
atio
n ca
ses
inst
itute
d ag
ains
t or
by
the
Dep
art-
men
t han
dle
d
Litig
atio
n ca
ses
inst
itute
d ag
ains
t or
by
the
Dep
art-
men
t han
dle
d
Imp
lem
enta
tion
of c
ourt
dec
isio
ns,
clai
ms
agai
nst o
f-fic
ials
mon
itore
d.
Imp
lem
enta
tion
of c
ourt
dec
isio
ns,
clai
ms
agai
nst o
f-fic
ials
mon
itore
d.
Imp
lem
enta
tion
of c
ourt
dec
isio
ns,
clai
ms
agai
nst o
f-fic
ials
mon
itore
d.
Imp
lem
enta
tion
of c
ourt
dec
isio
ns,
clai
ms
agai
nst o
f-fic
ials
mon
itore
d.
Imp
lem
enta
tion
of c
ourt
dec
isio
ns,
clai
ms
agai
nst o
f-fic
ials
mon
itore
d.
Ana
lysi
s of
tren
ds
on li
tigat
ion
case
s fo
r ex
ecut
ive
man
-ag
emen
t
Ana
lysi
s of
tren
ds
on li
tigat
ion
case
s fo
r ex
ecut
ive
man
-ag
emen
t
Ana
lysi
s of
tren
ds
on li
tigat
ion
case
s fo
r ex
ecut
ive
man
-ag
emen
t
Ana
lysi
s of
tren
ds
on li
tigat
ion
case
s fo
r ex
ecut
ive
man
-ag
emen
t
Ana
lysi
s of
tren
ds
on li
tigat
ion
case
s fo
r ex
ecut
ive
man
-ag
emen
t
Wor
ksho
ps /
ro
ad s
how
s on
pr
omin
ent l
egal
is
sues
affe
ctin
g th
e op
erat
ions
of
the
Dep
artm
ent
and
on L
egal
S
ervi
ces
Pol
icy
and
Pro
cedu
res
in th
e d
epar
tmen
t co
nduc
ted
Wor
ksho
ps /
ro
ad s
how
s on
pr
omin
ent l
egal
is
sues
affe
ctin
g th
e op
erat
ions
of
the
Dep
artm
ent
and
on L
egal
S
ervi
ces
Pol
icy
and
Pro
cedu
res
in th
e d
epar
tmen
t co
nduc
ted
Wor
ksho
ps /
ro
ad s
how
s on
pr
omin
ent l
egal
is
sues
affe
ctin
g th
e op
erat
ions
of
the
Dep
artm
ent
and
on L
egal
S
ervi
ces
Pol
icy
and
Pro
ced
ures
in
the
dep
artm
ent
cond
ucte
d
Wor
ksho
ps /
ro
ad s
how
s on
p
rom
inen
t leg
al
issu
es a
ffect
ing
the
oper
atio
ns o
f th
e D
epar
tmen
t an
d on
Leg
al
Ser
vice
s P
olic
y an
d P
roce
dur
es
in th
e d
epar
tmen
t co
nduc
ted
Wor
ksho
ps /
ro
ad s
how
s on
p
rom
inen
t leg
al
issu
es a
ffect
ing
the
oper
atio
ns o
f th
e D
epar
tmen
t an
d on
Leg
al
Ser
vice
s P
olic
y an
d P
roce
dur
es
in th
e d
epar
tmen
t co
nduc
ted
Dra
ft le
gisl
atio
n /
regu
latio
ns o
f the
D
epar
tmen
t.
Dra
ft le
gisl
atio
n /
regu
latio
ns o
f the
D
epar
tmen
t.
Dra
ft le
gisl
atio
n /
regu
latio
ns o
f the
D
epar
tmen
t.
Dra
ft le
gisl
atio
n /
regu
latio
ns o
f the
D
epar
tmen
t.
Dra
ft le
gisl
atio
n /
regu
latio
ns o
f the
D
epar
tmen
t.
A.3
.2 A
nti-c
orru
p-
tion
stra
tegy
: Pre
-ve
ntio
n; In
vest
iga-
tion
and
San
ctio
ns.
Rep
orte
d ca
ses
inve
stig
ated
and
ca
se in
form
atio
n m
anag
ed a
ccor
d-in
gly.
Rep
orte
d ca
ses
inve
stig
ated
and
ca
se in
form
atio
n m
anag
ed a
ccor
d-in
gly.
Rep
orte
d ca
ses
inve
stig
ated
and
ca
se in
form
atio
n m
anag
ed a
ccor
d-in
gly.
Rep
orte
d ca
ses
inve
stig
ated
and
ca
se in
form
atio
n m
anag
ed a
ccor
d-in
gly.
Rep
orte
d ca
ses
inve
stig
ated
and
ca
se in
form
atio
n m
anag
ed a
ccor
d-in
gly.
Aw
aren
ess
on
Ant
i-cor
rupt
ion
and
Frau
d P
reve
ntio
n co
nduc
ted.
Aw
aren
ess
on
Ant
i-cor
rupt
ion
and
Frau
d P
reve
ntio
n co
nduc
ted.
Aw
aren
ess
on
Ant
i-cor
rupt
ion
and
Frau
d P
reve
ntio
n co
nduc
ted.
Aw
aren
ess
on
Ant
i-cor
rupt
ion
and
Frau
d P
reve
ntio
n co
nduc
ted.
Aw
aren
ess
on
Ant
i-cor
rupt
ion
and
Frau
d P
reve
ntio
n co
nduc
ted.
CE
NT
RA
L S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
Imp
lem
enta
tion
of
the
Frau
d P
reve
n-tio
n P
lan
mon
i-to
red.
Imp
lem
enta
tion
of
the
Frau
d P
reve
n-tio
n P
lan
mon
i-to
red.
Imp
lem
enta
tion
of
the
Frau
d P
reve
n-tio
n P
lan
mon
i-to
red.
Imp
lem
enta
tion
of
the
Frau
d P
reve
n-tio
n P
lan
mon
i-to
red.
Imp
lem
enta
tion
of
the
Frau
d P
reve
n-tio
n P
lan
mon
i-to
red.
Dis
cip
linar
y st
eps
inst
itute
dD
isci
plin
ary
step
s in
stitu
ted
Dis
cip
linar
y st
eps
inst
itute
dD
isci
plin
ary
step
s in
stitu
ted
Dis
cip
linar
y st
eps
inst
itute
d
Imp
lem
enta
tion
of
sanc
tions
mon
i-to
red.
Imp
lem
enta
tion
of
sanc
tions
mon
i-to
red.
Imp
lem
enta
tion
of
sanc
tions
mon
i-to
red.
Imp
lem
enta
tion
of
sanc
tions
mon
i-to
red.
Imp
lem
enta
tion
of
sanc
tions
mon
i-to
red.
Trai
ning
of i
nitia
tors
an
d ch
airp
erso
ns
incr
ease
d by
10
%
agai
nst t
he b
ase-
line
(200
7 /
2008
: 17
5)
Trai
ning
of i
nitia
tors
an
d ch
airp
erso
ns
incr
ease
d by
10
%
agai
nst t
he b
ase-
line
(200
7 /
2008
: 17
5)
Trai
ning
of i
nitia
tors
an
d ch
airp
erso
ns
incr
ease
d by
10
%
agai
nst t
he b
ase-
line
(200
7 /
2008
: 17
5)
Trai
ning
of i
nitia
tors
an
d ch
airp
erso
ns
incr
ease
d by
10
%
agai
nst t
he b
ase-
line
(200
7 /
2008
: 17
5)
Trai
ning
of i
nitia
tors
an
d ch
airp
erso
ns
incr
ease
d by
10
%
agai
nst t
he b
ase-
line
(200
7 /
2008
: 17
5)
A3.
3 A
lignm
ent o
f pr
oced
ures
with
th
e po
licie
s of
the
dep
artm
ent
Pro
duce
qua
rter
ly
polic
y an
d pr
oce-
dure
aud
it re
port
w
hich
will
refle
ct
on p
olic
y &
pro
ce-
dure
dev
elop
men
t, ga
ps,
mon
itorin
g an
d ev
alua
tion,
an
d re
view
s
Qua
rter
ly u
p-t
o-d
ate
polic
y an
d pr
oced
ure
audi
t re
port
refl
ectin
g po
licie
s an
d pr
oce-
dure
s d
evel
oped
, A
and
B O
rder
s re
pla
ced,
pol
icy
gaps
, mon
itorin
g an
d ev
alua
tion,
an
d po
licy
revi
ew.
Qua
rter
ly u
p-t
o-d
ate
pol
icy
and
proc
edur
e au
dit
rep
ort r
eflec
ting
polic
ies
and
pro
ce-
dure
s d
evel
oped
, A
and
B O
rder
s re
pla
ced,
pol
icy
gaps
, mon
itorin
g an
d ev
alua
tion,
an
d p
olic
y re
view
.
Qua
rter
ly u
p-t
o-d
ate
pol
icy
and
pro
ced
ure
aud
it re
-p
ort r
eflec
ting
pro
-ce
dur
es p
olic
ies
and
dev
elop
ed,
A a
nd B
Ord
ers
rep
lace
d, p
olic
y ga
ps, m
onito
ring
and
eval
uatio
n,
and
pol
icy
revi
ew.
Qua
rter
ly u
p-t
o-d
ate
pol
icy
and
pro
ced
ure
aud
it re
por
t refl
ectin
g p
olic
ies
and
pro
ce-
dur
es d
evel
oped
, A
and
B O
rder
s re
pla
ced,
pol
icy
gaps
, mon
itorin
g an
d ev
alua
tion,
an
d p
olic
y re
view
.
Pro
vid
e su
ppo
rt to
an
d en
sure
trai
ning
fo
r m
anag
ers
in
polic
y &
pro
cedu
re
dev
elop
men
t,
imp
lem
enta
tion,
m
onito
ring
and
eval
uatio
n
Num
ber
of m
anag
-er
s tr
aine
d in
pol
icy
dev
elop
men
t &
imp
lem
enta
tion
Num
ber
of m
anag
-er
s tr
aine
d in
pol
icy
dev
elop
men
t &
imp
lem
enta
tion
Num
ber
of m
anag
-er
s tr
aine
d in
pol
icy
dev
elop
men
t &
imp
lem
enta
tion
Num
ber
of m
anag
-er
s tr
aine
d in
pol
icy
dev
elop
men
t &
imp
lem
enta
tion
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CE
NT
RA
L S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
Faci
litat
e th
e d
evel
opm
ent
of
polic
y &
pro
cedu
re
imp
lem
enta
tion
fram
ewor
k, m
oni-
torin
g an
d ev
alua
-tio
n sy
stem
Imp
lem
enta
tion
of
polic
y an
d pr
oce-
dure
s
Imp
lem
enta
tion
of
polic
y an
d p
roce
-du
res
Imp
lem
enta
tion
of
pol
icy
and
pro
ce-
dur
es
Imp
lem
enta
tion
of
pol
icy
and
pro
ce-
dur
es
A3.
4 C
oord
inat
e ac
tiviti
es o
f the
In
tegr
ated
Jus
tice
Sys
tem
(IJS
) Re-
sear
ch C
oord
ina-
tion
Com
mitt
ee
Pro
toco
l for
clu
ster
in
form
atio
n sh
arin
g R
esea
rch
issu
es
not d
eter
min
ed y
etR
esea
rch
issu
es
not d
eter
min
ed y
etR
esea
rch
issu
es
not d
eter
min
ed y
etR
esea
rch
issu
es
not d
eter
min
ed y
et
Aud
it of
clu
ster
re
sear
ch c
apac
ity
Res
earc
h is
sues
no
t det
erm
ined
yet
Res
earc
h is
sues
no
t det
erm
ined
yet
Res
earc
h is
sues
no
t det
erm
ined
yet
Res
earc
h is
sues
no
t det
erm
ined
yet
Clu
ster
res
earc
h d
atab
ase
popu
-la
ted
Clu
ster
res
earc
h d
atab
ase
popu
-la
ted
Res
earc
h is
sues
no
t det
erm
ined
yet
Res
earc
h is
sues
no
t det
erm
ined
yet
Res
earc
h is
sues
no
t det
erm
ined
yet
A3.
5 D
evel
op a
re-
offe
ndin
g fr
ame-
wor
k
Dev
elop
a p
ropo
sal
for
the
mea
surin
g to
ol a
nd s
ubm
it fo
r ap
prov
al
Dev
elop
men
t of a
re
-offe
ndin
g m
eas-
urem
ent t
ool b
ased
on
clu
ster
rec
om-
men
dat
ions
Pilo
t the
mea
sure
-m
ent t
ool f
or r
e-of
-fe
ndin
g
Imp
lem
ent m
eas-
urem
ent o
f re-
of-
fend
ing
Imp
lem
ent m
eas-
urem
ent o
f re-
of-
fend
ing
A3.
6 D
evel
op a
st
rate
gy fo
r th
e ut
i-lis
atio
n of
res
earc
h fin
ding
s
Aud
it th
e ut
ilisa
tion
of r
esea
rch
find-
ings
by
Bra
nche
s
Dev
elop
men
t of
pla
n fo
r th
e ut
ilisa
-tio
n of
res
earc
h fin
ding
s
Mon
itor
the
utili
sa-
tion
the
utili
satio
n of
res
earc
h fin
d-in
gs
Mon
itor
the
utili
sa-
tion
the
utili
satio
n of
res
earc
h fin
d-in
gs
Mon
itor
the
utili
sa-
tion
the
utili
satio
n of
res
earc
h fin
d-in
gs
A3.
7 P
rovi
de
sup
-po
rt to
sou
rcin
g of
in
tern
atio
nal b
est
prac
tices
in c
orre
c-tio
ns
Dev
elop
str
ateg
y to
so
urce
inte
rnat
ion-
al b
est p
ract
ices
in
corr
ectio
ns
Dev
elop
str
ateg
y to
so
urce
inte
rnat
ion-
al b
est p
ract
ices
in
corr
ectio
ns
Imp
lem
ent s
trat
egy
to s
ourc
e in
tern
a-tio
nal b
est p
rac-
tices
in c
orre
ctio
ns
Imp
lem
ent s
trat
egy
to s
ourc
e in
tern
a-tio
nal b
est p
rac-
tices
in c
orre
ctio
ns
Rev
iew
and
/or
set
new
tar
get
CE
NT
RA
L S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A 3
.8 Im
prov
e re
la-
tions
with
ove
rsig
ht
inst
itutio
ns a
nd
othe
r in
stitu
tions
of
dem
ocra
cy
Imp
lem
enta
tion
of
reco
mm
end
atio
ns
of o
vers
ight
rep
orts
an
d su
bmis
sion
s to
ov
ersi
ght
bod
ies
Imp
lem
enta
tion
of
reco
mm
end
atio
ns
of o
vers
ight
rep
orts
an
d su
bmis
sion
s to
ov
ersi
ght
bod
ies
Imp
lem
enta
tion
of
reco
mm
end
atio
ns
of o
vers
ight
rep
orts
an
d su
bm
issi
ons
to
over
sigh
t b
odie
s
Imp
lem
enta
tion
of
reco
mm
end
atio
ns
of o
vers
ight
rep
orts
an
d su
bm
issi
ons
to
over
sigh
t b
odie
s
Imp
lem
enta
tion
of
reco
mm
end
atio
ns
of o
vers
ight
rep
orts
an
d su
bm
issi
ons
to
over
sigh
t b
odie
s
A.3
.9 P
rom
ote
effe
ctiv
e co
mm
uni-
catio
n w
ith in
tern
al
pub
lics
- s
taff
and
offe
nder
s.
Offi
cial
s ta
rget
ed
pla
n R
evie
w a
nd/o
r se
t ne
w t
arge
tR
evie
w a
nd/o
r se
t ne
w t
arge
tIn
crea
se p
ublic
un
der
stan
din
g of
D
CS
man
dat
e by
5%
Rev
iew
and
/or
set
new
tar
get
Offe
nder
s ta
rget
ed
pla
nR
evie
w a
nd/o
r se
t ne
w t
arge
tR
evie
w a
nd/o
r se
t ne
w t
arge
tR
evie
w a
nd/o
r se
t ne
w t
arge
tR
evie
w a
nd/o
r se
t ne
w t
arge
t
A.3
.10
Enh
ance
pr
oduc
tive
med
ia
and
stak
ehol
der
re
latio
ns.
Com
preh
ensi
ve
med
ia p
lan
dev
el-
oped
Impr
oved
pos
itive
co
vera
ge o
f De-
part
men
t of C
or-
rect
iona
l Ser
vice
s
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Exi
stin
g st
ake-
hold
er r
elat
ions
m
anag
emen
t p
lan
upd
ated
and
im
prov
ed
Exi
stin
g st
ake-
hold
er r
elat
ions
m
anag
emen
t p
lan
upd
ated
and
im
prov
ed
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
A.3
.11
Driv
e th
e im
ple
men
tatio
n of
the
Imag
e Tu
rn
Aro
und
Cam
paig
n
Inte
grat
ed m
arke
t-in
g p
lan
Incr
ease
d pa
rtic
i-pa
tion
in n
atio
nal
stak
ehol
der
s co
nfer
ence
Incr
ease
d pa
rtic
i-pa
tion
in n
atio
nal
stak
ehol
der
s co
nfer
ence
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Cam
paig
ns a
nd
even
tsC
ampa
igns
and
ev
ents
Cam
paig
ns a
nd
even
tsC
ampa
igns
and
ev
ents
Cam
paig
ns a
nd
even
ts
A. 3
.12
Impr
ove
ICT
reso
urce
util
i-sa
tion
Rev
iew
ed a
nd a
p-
prov
ed IT
Tec
hnic
al
Pla
n
Rol
l out
ap
pro
ved
IT T
echn
ical
Pla
nR
oll o
ut a
pp
rove
d IT
Tec
hnic
al P
lan
Rol
l out
ap
pro
ved
IT T
echn
ical
Pla
n
Ap
prov
ed IC
T G
ov-
erna
nce
Fram
e-w
ork
Rol
l out
ap
prov
ed
ICT
Gov
erna
nce
Fram
ewor
k
Rol
l out
ap
pro
ved
ICT
Gov
erna
nce
Fram
ewor
k
Rol
l out
ap
pro
ved
ICT
Gov
erna
nce
Fram
ewor
k
Rol
l out
ap
pro
ved
ICT
Gov
erna
nce
Fram
ewor
k
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CE
NT
RA
L S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
Upd
ated
Bus
ines
s S
olut
ions
Rol
l out
upd
ated
B
usin
ess
Sol
utio
nsR
oll o
ut u
pd
ated
B
usin
ess
Sol
utio
nsR
oll o
ut u
pd
ated
B
usin
ess
Sol
utio
nsR
oll o
ut u
pd
ated
B
usin
ess
Sol
utio
ns
A.3
.13
Impr
ove
in-
form
atio
n m
anag
e-m
ent i
n D
CS
Imp
lem
enta
tion
and
mon
itorin
g of
th
e ut
iliza
tion
of
oper
atio
nal a
nd
man
agem
ent i
nfor
-m
atio
n sy
stem
s
Imp
lem
enta
tion
and
mon
itorin
g of
th
e ut
iliza
tion
of
oper
atio
nal a
nd
man
agem
ent i
nfor
-m
atio
n sy
stem
s
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Sys
tem
use
rs
trai
ned
Sys
tem
use
rs
trai
ned
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Dat
a au
dits
con
-du
cted
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Ap
prov
al o
f Inf
or-
mat
ion
& K
now
l-ed
ge M
anag
emen
t S
trat
egy
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Upd
ated
Inf
orm
a-tio
n P
lan
to in
form
M
ISP
and
op
era-
tiona
l sys
tem
s.
Upd
ated
Inf
orm
a-tio
n P
lan
to in
form
M
ISP
and
op
era-
tiona
l sys
tem
s.
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Imp
lem
enta
tion
of
Rec
ords
Man
age-
men
t Pla
n an
d S
trat
egy
Imp
lem
enta
tion
of
Rec
ords
Man
age-
men
t Pla
n an
d S
trat
egy
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Dev
elop
men
t of I
n-te
grat
ed R
esou
rce
Cen
tre
Mul
ti-Ye
ar-
Pla
n
IRC
Mul
ti-Ye
ar-P
lan
imp
lem
ente
dR
evie
w a
nd/o
r se
t ne
w t
arge
tR
evie
w a
nd/o
r se
t ne
w t
arge
tR
evie
w a
nd/o
r se
t ne
w t
arge
t
CE
NT
RA
L S
ER
VIC
ES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A.3
.14
Ens
ure
cent
ralis
ed d
ata
base
& in
form
atio
n sy
stem
for
mon
itor-
ing
of p
erfo
rman
ce
info
rmat
ion
on
rele
vant
out
put a
nd
outc
ome
indi
cato
rs
for
Com
mun
ica-
tions
, LS
O, G
ITO
, P
olic
y C
o-or
dina
-tio
n an
d R
esea
rch
and
Inte
rgov
ern-
men
tal R
elat
ions
Dat
a ba
se o
n:
Litig
atio
ns
Opi
nion
s Fi
ndin
gs
San
ctio
ns
Res
earc
h re
port
s P
artic
ipat
ion
in
inte
rnat
iona
l, lo
cal
and
clus
ter
stru
c-tu
res
DC
S p
erfo
rman
ce
ratin
g M
edia
cov
erag
e S
take
hold
ers
Eve
nts
Com
mun
icat
ion
with
pub
lics
Ana
lytic
al r
epor
t
Dat
a ba
se o
n:
Litig
atio
ns
Opi
nion
s Fi
ndin
gs
San
ctio
ns
Res
earc
h re
port
s P
artic
ipat
ion
in
inte
rnat
iona
l, lo
cal
and
clus
ter
stru
c-tu
res
DC
S p
erfo
rman
ce
ratin
g M
edia
cov
erag
e S
take
hold
ers
Eve
nts
Com
mun
icat
ion
with
pub
lics
Ana
lytic
al r
epor
t
Dat
a ba
se o
n:
Litig
atio
ns
Op
inio
ns
Find
ings
S
anct
ions
R
esea
rch
rep
orts
P
artic
ipat
ion
in
inte
rnat
iona
l, lo
cal
and
clus
ter
stru
c-tu
res
DC
S p
erfo
rman
ce
ratin
g M
edia
cov
erag
e S
take
hold
ers
Eve
nts
Com
mun
icat
ion
with
pub
lics
Ana
lytic
al r
epor
t
Dat
a ba
se o
n:
Litig
atio
ns
Op
inio
ns
Find
ings
S
anct
ions
R
esea
rch
rep
orts
P
artic
ipat
ion
in
inte
rnat
iona
l, lo
cal
and
clus
ter
stru
c-tu
res
DC
S p
erfo
rman
ce
ratin
g M
edia
cov
erag
e S
take
hold
ers
Eve
nts
Com
mun
icat
ion
with
pub
lics
Ana
lytic
al r
epor
t
Dat
a ba
se o
n:
Litig
atio
ns
Op
inio
ns
Find
ings
S
anct
ions
R
esea
rch
rep
orts
P
artic
ipat
ion
in
inte
rnat
iona
l, lo
cal
and
clus
ter
stru
c-tu
res
DC
S p
erfo
rman
ce
ratin
g M
edia
cov
erag
e S
take
hold
ers
Eve
nts
Com
mun
icat
ion
with
pub
lics
Ana
lytic
al r
epor
t
A.3
.15
Mon
itor
del
iver
y ag
ains
t p
erfo
rman
ce in
di-
cato
rs a
nd s
ervi
ce
del
iver
y ta
rget
s in
op
erat
ions
str
ateg
y
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
repo
rt
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
repo
rt
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
repo
rt
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
OP
ER
AT
ION
S A
ND
MA
NA
GE
ME
NT
SU
PP
OR
T R
EG
UL
AT
OR
Y A
ND
MO
NIT
OR
ING
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A.4
. To
ensu
re
effe
ctiv
e p
lann
ing,
re
sour
cing
, d
eliv
ery,
pro
ject
m
anag
emen
t, m
onito
ring,
ev
alua
tion
and
repo
rtin
g fo
r im
prov
ed s
ervi
ce
del
iver
y
Per
cent
age
of
com
plia
nce
in
Com
plia
nce
Impr
ovem
ent P
lan
insp
ectio
n
A4.
1 E
nsur
e in
tegr
ated
S
trat
egic
, O
per
atio
nal,
Fina
ncia
l, H
R
and
IT p
lann
ing,
re
sour
cing
and
p
erfo
rman
ce
repo
rtin
g
Red
uced
aud
it qu
erie
s on
p
erfo
rman
ce
info
rmat
ion
Red
uced
aud
it qu
erie
s on
p
erfo
rman
ce
info
rmat
ion
Red
uced
aud
it qu
erie
s on
p
erfo
rman
ce
info
rmat
ion
Red
uced
aud
it q
uerie
s on
p
erfo
rman
ce
info
rmat
ion
Red
uced
aud
it q
uerie
s on
p
erfo
rman
ce
info
rmat
ion
Dep
artm
enta
l st
rate
gic
pla
n re
conc
iled
with
the
2010
/11
- 20
11/1
2 al
loca
ted
budg
et.
Rec
onci
le
dep
artm
enta
l st
rate
gic
pla
n w
ith th
e 20
11/1
2 -
2012
/13
allo
cate
d bu
dget
.
Rec
onci
le
dep
artm
enta
l st
rate
gic
pla
n w
ith th
e 20
12/1
3 -
2013
/14
allo
cate
d bu
dge
t.
Pla
nnin
g an
d bu
dge
ting
alig
ned
- pa
rt o
f op
erat
iona
l fu
nctio
ning
Pla
nnin
g an
d bu
dge
ting
alig
ned
- pa
rt o
f op
erat
iona
l fu
nctio
ning
A.4
.3 E
stab
lish
ef
fect
ive
stru
ctur
e,
syst
em a
nd
proc
esse
s fo
r po
rtfo
lio
man
agem
ent i
n D
CS
Pha
sed
inst
itutio
-na
lista
tion
of p
ortf
olio
m
anag
emen
t in
DC
S o
n th
e ba
sis
of P
MB
OK
pr
inci
ples
Impr
oved
del
iver
y by
pro
ject
in
com
plia
nce
with
pr
ojec
t pla
n
Imp
rove
d d
eliv
ery
by p
roje
ct in
co
mp
lianc
e w
ith
proj
ect p
lan
Imp
rove
d d
eliv
ery
by p
roje
ct in
co
mp
lianc
e w
ith
pro
ject
pla
n
Imp
rove
d d
eliv
ery
by p
roje
ct in
co
mp
lianc
e w
ith
pro
ject
pla
n
A.4
.4 I
mpr
ove
leve
ls o
f co
mp
lianc
e in
DC
S
Impr
ove
leve
l of
com
plia
nce
from
87
% to
92%
Impr
ove
leve
l of
com
plia
nce
from
92
% to
97%
Sus
tain
leve
l of
com
plia
nce
abov
e 97
%
Sus
tain
leve
l of
com
plia
nce
Sus
tain
leve
l of
com
plia
nce
A.4
.5. E
nsur
e ce
ntra
lised
d
ata
base
&
info
rmat
ion
syst
em
for
mon
itorin
g of
per
form
ance
in
form
atio
n on
re
leva
nt o
utpu
t an
d ou
tcom
e in
dica
tors
Dat
a ba
se o
n:
Insp
ectio
ns
Pla
ns
Rep
orts
S
ervi
ce d
eliv
ery
impr
ovem
ent p
lans
an
d re
port
s In
nova
tions
C
ente
rs o
f E
xcel
lenc
e A
naly
tical
rep
ort
Dat
a ba
se o
n:
Insp
ectio
ns
Pla
ns
Rep
orts
S
ervi
ce d
eliv
ery
impr
ovem
ent p
lans
an
d re
port
s In
nova
tions
C
ente
rs o
f E
xcel
lenc
e A
naly
tical
rep
ort
Dat
a ba
se o
n:
Insp
ectio
ns
Pla
ns
Rep
orts
S
ervi
ce d
eliv
ery
imp
rove
men
t pla
ns
and
rep
orts
In
nova
tions
C
ente
rs o
f E
xcel
lenc
e A
naly
tical
rep
ort
Dat
a ba
se o
n:
Insp
ectio
ns
Pla
ns
Rep
orts
S
ervi
ce d
eliv
ery
imp
rove
men
t pla
ns
and
rep
orts
In
nova
tions
C
ente
rs o
f E
xcel
lenc
e A
naly
tical
rep
ort
Dat
a ba
se o
n:
Insp
ectio
ns
Pla
ns
Rep
orts
S
ervi
ce d
eliv
ery
imp
rove
men
t pla
ns
and
rep
orts
In
nova
tions
C
ente
rs o
f E
xcel
lenc
e A
naly
tical
rep
ort
OP
ER
AT
ION
S A
ND
MA
NA
GE
ME
NT
SU
PP
OR
T R
EG
UL
AT
OR
Y A
ND
MO
NIT
OR
ING
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A.4
.6. M
onito
r d
eliv
ery
agai
nst
per
form
ance
in
dica
tors
and
se
rvic
e d
eliv
ery
targ
ets
in
oper
atio
ns s
trat
egy
Qua
rter
ly
per
form
ance
in
form
atio
n re
port
Qua
rter
ly
per
form
ance
in
form
atio
n re
port
Qua
rter
ly
per
form
ance
in
form
atio
n re
por
t
Qua
rter
ly
per
form
ance
in
form
atio
n re
por
t
Qua
rter
ly
per
form
ance
in
form
atio
n re
por
t
A.4
.7. E
nsur
e D
CS
pa
rtic
ipat
ion
in
Crim
inal
Jus
tice
Sys
tem
Rev
iew
in
ord
er to
ens
ure
corr
ectio
ns is
sues
ar
e ad
dres
sed
Iden
tify
com
pone
nts
that
w
ill pa
rtic
ipat
e in
th
e C
JS r
evie
w;
dev
elop
ed a
DC
S
agen
da
Imp
lem
ent t
he
findi
ngs/
reco
m-
men
dat
ions
of t
he
CJS
Mon
itor
the
imp
lem
en-t
atio
n of
CJS
find
ings
/re
com
-men
dat
ions
Mon
itor
the
imp
lem
enta
tion
of C
JS fi
ndin
gs/
reco
mm
end
atio
ns
Mon
itor
the
imp
lem
enta
tion
of C
JS
find
ings
/rec
om-
men
dat
ions
A4.
8 D
evel
opm
ent
of I
nnov
atio
n M
anag
emen
t Fr
amew
ork
Inno
vatio
n P
olic
y an
d In
nova
tion
Boa
rd e
stab
lishe
d
Func
tioni
ng
Inno
vatio
n B
oard
Func
tioni
ng
Inno
vatio
n B
aord
Func
tioni
ng
Inno
vatio
n B
aord
Func
tioni
ng
Inno
vatio
n B
aord
A4.
9 D
evel
opm
ent
of b
usin
ess
case
fo
r bu
sine
ss
cont
inui
ty
man
agem
ent
proj
ect
Ap
prov
ed b
usin
ess
case
and
pro
ject
in
itiat
ed
Pro
ject
Cha
rter
an
d P
roje
ct P
lan
Mon
itorin
g an
d E
vala
uatio
n
Mon
itorin
g an
d E
vala
uatio
n
Mon
itorin
g an
d E
vala
uatio
n
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
SE
CU
RIT
Y R
EG
UL
AT
OR
Y A
ND
MO
NIT
OR
ING
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
B. 1
. To
prev
ent
per
sons
inca
rcer
-at
ed fr
om p
artic
i-pa
ting
in c
rimin
al
activ
ities
& e
scap
-in
g, b
y pr
ovid
ing
an e
nviro
nmen
t th
at e
nsur
es th
e sa
fety
of a
ll p
er-
sons
ent
rust
ed to
th
e d
epar
tmen
t’s
care
as
wel
l as
the
safe
ty o
f the
pu
blic
.
Num
ber
of a
s-sa
ults
in C
or-
rect
iona
l Cen
tres
an
d R
eman
d D
eten
tion
faci
litie
s (p
er 1
0 00
0 in
mat
es);
Per
cent
age
of
corr
ectio
nal c
en-
tres
and
rem
and
det
entio
n fa
cili-
ties
with
acc
ess
secu
rity
turn
stile
s in
stal
led
and
func
tioni
ng v
s th
e to
tal n
umb
er
of c
orre
ctio
nal
cent
res
and
re-
man
d d
eten
tion
faci
litie
s p
lann
ed
to h
ave
inst
alle
d an
d fu
nctio
ning
tu
rnst
yles
;N
umb
er o
f es
cap
es fr
om
Cor
rect
iona
l C
entr
es a
nd R
e-m
and
Det
entio
n Fa
cilit
ies
(per
1
000
inm
ates
) per
ye
ar;
Per
cent
age
of
vett
ed p
erso
nnel
vs
the
tota
l tot
al
per
sonn
el r
equi
r-in
g ve
ttin
g;N
umb
er o
f un-
natu
ral d
eath
s m
easu
red
per
10
000
inm
ates
• • • •
B.1
1. C
omp
lianc
e w
ith S
ecur
ity p
oli-
cies
, pro
cedu
res,
pr
ogra
mm
es,
stan
dar
ds &
ap
pli-
cab
le le
gisl
atio
n
Imp
lem
enta
tion
of
Sec
urity
pol
icie
s,
proc
edur
es, s
tand
-ar
ds &
ap
plic
able
le
gisl
atio
n m
oni-
tore
d
Imp
lem
enta
tion
of
Sec
urity
pol
icie
s,
proc
edur
es, s
tand
-ar
ds &
ap
plic
able
le
gisl
atio
n m
oni-
tore
d
Imp
lem
enta
tion
of
Sec
urity
pol
icie
s,
proc
edur
es, s
tand
-ar
ds
& a
pp
licab
le
legi
slat
ion
mon
i-to
red
Imp
lem
enta
tion
of
Sec
urity
pol
icie
s,
pro
ced
ures
, sta
nd-
ard
s &
ap
plic
able
le
gisl
atio
n m
oni-
tore
d
Imp
lem
enta
tion
of
Sec
urity
pol
icie
s,
pro
ced
ures
, sta
nd-
ard
s &
ap
plic
able
le
gisl
atio
n m
oni-
tore
d
C.1
. 1.1
Dev
elop
P
olic
y an
d Le
gisl
a-tiv
e Fr
amew
ork
on
rem
and
det
entio
n sy
stem
Wid
ely
Con
sulte
d W
hite
Pap
er
(JC
PS
, NG
Os
and
othe
r re
leva
nt
stak
ehol
der
s)
Par
liam
en-
tary
Pro
cess
es o
f co
nsul
tatio
n an
d ap
prov
al o
f Whi
te
Pap
er
Dev
elop
men
t of
Op
erat
iona
l Pol
i-ci
es
Trai
ning
Dra
ft B
ill on
p
erso
ns A
wai
ting
Tria
l and
Per
sons
A
wai
ting
Sen
tenc
-in
g
Wid
ely
Con
sulte
d B
ill (J
CP
S, N
GO
s an
d ot
her
rele
vant
st
akeh
old
ers)
Par
liam
enta
ry
Pro
cess
es o
f con
-su
ltatio
n
C1.
1.2
Mon
itorin
g th
e im
ple
men
tatio
n of
Vid
eo R
eman
d
Imp
lem
enta
tion
of
vid
eo r
eman
d in
7
faci
litie
s (P
hase
1)
Imp
lem
enta
tion
of
vid
eo r
eman
d in
14
faci
litie
s (P
hase
2)
Mai
ntai
n, m
onito
r-in
g an
d ev
alua
tion
Mai
ntai
n, m
onito
r-in
g an
d ev
alua
tion
Mai
ntai
n, m
onito
r-in
g an
d ev
alua
tion
C.1
.1.3
Est
ablis
h-m
ent o
f Rem
and
Det
entio
n Fa
cilit
ies
Ap
poin
tmen
t of a
Tr
ansa
ctio
n A
dvi
-so
r fo
r Fe
asib
ility
S
tud
y (4
Fac
ilitie
s)
Feas
ibili
ty R
e-po
rt s
ubm
itted
to
Tre
asur
y fo
r Fu
ndin
g.
Det
erm
inat
ion
of
Upg
radi
ng C
ost o
f 11
RD
Fs
Upg
rad
e 3
faci
litie
sU
pgr
ade
3 fa
cilit
ies
Up
grad
ing
3 fa
cili-
ties
Up
grad
ing
2 Fa
cili-
ties
B.1
.2. E
nsur
e ce
n-tr
alis
ed d
ata
base
&
info
rmat
ion
sys-
tem
for
mon
itorin
g of
per
form
ance
in
form
atio
n on
rel
-ev
ant o
utpu
t and
ou
tcom
e in
dica
tors
in
Sec
urity
Dat
a ba
se o
n:
Esc
apes
A
ssau
lts
Unn
atur
al d
eath
s P
artic
ipat
ion
of
per
sonn
el in
es-
cap
es
Err
oneo
us r
elea
ses
Acc
ess
secu
rity
A
naly
tical
rep
ort
Dat
a ba
se o
n:
Esc
apes
A
ssau
lts
Unn
atur
al d
eath
s P
artic
ipat
ion
of
per
sonn
el in
es-
cap
es
Err
oneo
us r
elea
ses
Acc
ess
secu
rity
A
naly
tical
rep
ort
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
SE
CU
RIT
Y R
EG
UL
AT
OR
Y A
ND
MO
NIT
OR
ING
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
B.1
.3.D
evel
op a
se
curit
y p
erso
nnel
sk
ills
dev
elop
men
t fr
amew
ork
Sec
urity
per
sonn
el
skill
s d
evel
opm
ent
fram
ewor
k
Eva
luat
e th
e ef
-fe
ctiv
enes
s of
the
secu
rity
per
sonn
el
skill
s d
evel
opm
ent
fram
ewor
k
B.1
.4. D
evel
op a
se
curit
y ris
k m
an-
agem
ent f
ram
e-w
ork
Sec
urity
ris
k m
an-
agem
ent f
ram
e-w
ork
Eva
luat
e th
e ef
fec-
tiven
ess
of th
e se
-cu
rity
risk
man
age-
men
t fra
mew
ork
B.1
.5. D
evel
op a
n in
tegr
ated
sec
urity
te
chno
logy
fram
e-w
ork
Inte
grat
ed s
ecur
ity
tech
nolo
gy fr
ame-
wor
k
Eva
luat
e th
e ef
-fe
ctiv
enes
s of
the
inte
grat
ed s
ecur
ity
tech
nolo
gy fr
ame-
wor
k
B.1
.6. D
evel
op
imp
lem
ent a
faci
lity
secu
rity
optim
iza-
tion
fram
ewor
k
Faci
lity
secu
rity
optim
izat
ion
fram
e-w
ork
Eva
luat
e th
e ef
-fe
ctiv
enes
s of
the
faci
lity
secu
rity
optim
izat
ion
fram
e-w
ork
B.1
.7. M
onito
r d
eliv
ery
agai
nst
per
form
ance
indi
-ca
tors
and
ser
vice
d
eliv
ery
targ
ets
in
oper
atio
ns s
trat
egy
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
repo
rt
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
repo
rt
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
REGULATORY AND MONITORING STRATEGY
�0 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �1
CO
RR
EC
TIO
NS
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
C.1
. To
addr
ess
the
spec
ific
reha
bilit
atio
n ne
eds
of p
erso
ns
who
hav
e b
een
sent
ence
d to
co
rrec
tiona
l su
per
visi
on o
r se
nten
ced
to
inca
rcer
atio
n in
a
corr
ectio
nal
cent
re o
r pa
role
d,
thro
ugh
regu
lar
asse
ssm
ent
and
prov
idin
g co
rrec
tiona
l pr
ogra
mm
es
to a
ddre
ss a
ll th
e el
emen
ts
asso
ciat
ed
with
offe
ndin
g b
ehav
iour
.
Per
cent
age
of
over
crow
ding
in
Cor
rect
iona
l C
entr
es a
nd
Rem
and
Det
entio
n fa
cilit
ies;
Per
cent
age
of
inca
rcer
ated
of
fend
ers
with
se
nten
ces
long
er
than
24
mon
ths
with
cor
rect
iona
l se
nten
ce
pla
ns v
ersu
s th
e nu
mb
er o
f of
fend
ers
with
se
nten
ces
long
er
than
24
mon
ths;
Per
cent
age
of
com
preh
ensi
ve
profi
les
com
pile
d w
ithin
21
day
s ve
rsus
the
tota
l num
ber
of
offe
nder
s th
at
shou
ld h
ave
bee
n pr
ofile
d w
ithin
21
day
s;P
erce
ntag
e of
offe
nder
s pa
rtic
ipat
ing
in
a co
rrec
tions
pr
ogra
mm
e ca
lcul
ated
ag
ains
t tho
se
who
are
elig
ible
fo
r co
rrec
tions
pr
ogra
mm
es in
te
rms
of th
eir
sent
ence
pla
ns;
• • • •
C.1
. 1. D
evel
op a
po
licy
on r
eman
d d
eten
tion
syst
em
Pol
icy
on r
eman
d d
eten
tion
syst
emP
roce
dure
s fo
r P
olic
y on
rem
and
det
entio
n sy
stem
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
C.1
.2.
Dev
elop
sy
stem
for
serv
ice
leve
l agr
eem
ents
/
MO
U’s
and
re
mun
erat
ion
of
NG
Os
Pro
cedu
res
on
rem
uner
atio
n fo
r N
GO
ser
vice
pr
ovid
ers
appr
oved
Imp
lem
enta
tion
of p
roce
dure
s fo
r N
GO
ser
vice
pr
ovid
ers
Mon
itor
imp
lem
enta
tion
of p
roce
dur
es
for
NG
O s
ervi
ce
prov
ider
s
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
C.1
.3. M
onito
r co
mp
lianc
e w
ith
Cor
rect
ions
po
licie
s pr
oced
ures
, st
and
ards
, an
d ap
plic
able
le
gisl
atio
n
Imp
lem
enta
tion
of C
orre
ctio
ns
polic
ies,
pr
oced
ures
, st
and
ards
&
app
licab
le
legi
slat
ion
mon
itore
d
Imp
lem
enta
tion
of C
orre
ctio
ns
polic
ies,
pr
oced
ures
, st
and
ards
&
app
licab
le
legi
slat
ion
mon
itore
d
Imp
lem
enta
tion
of C
orre
ctio
ns
polic
ies,
pr
oced
ures
, st
and
ard
s &
ap
plic
able
le
gisl
atio
n m
onito
red
Imp
lem
enta
tion
of C
orre
ctio
ns
pol
icie
s,
pro
ced
ures
, st
and
ard
s &
ap
plic
able
le
gisl
atio
n m
onito
red
Imp
lem
enta
tion
of C
orre
ctio
ns
pol
icie
s,
pro
ced
ures
, st
and
ard
s &
ap
plic
able
le
gisl
atio
n m
onito
red
C.1
.4. M
onito
r d
eliv
ery
agai
nst
per
form
ance
in
dica
tors
and
se
rvic
e d
eliv
ery
targ
ets
in
oper
atio
ns s
trat
egy
Qua
rter
ly
per
form
ance
in
form
atio
n re
port
Qua
rter
ly
per
form
ance
in
form
atio
n re
port
Qua
rter
ly
per
form
ance
in
form
atio
n re
por
t
Qua
rter
ly
per
form
ance
in
form
atio
n re
por
t
Qua
rter
ly
per
form
ance
in
form
atio
n re
por
t
C.1
.5.
Dev
elop
C
orre
ctio
ns
mon
itorin
g an
d ev
alua
tion
tool
s
Mon
itorin
g to
ols
dev
elop
ed fo
r:
Cas
e M
anag
emen
t O
verc
row
ding
Imp
lem
ent t
ools
for
case
man
agem
ent
and
over
cro
wdi
ng
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
CO
RR
EC
TIO
NS
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
C.1
.6. D
evel
op
rem
and
det
entio
n to
ols
and
prot
ocol
s
Dev
elop
cl
assi
ficat
ion
tool
for
high
ris
k re
man
d d
etai
nees
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Dev
elop
4
prot
ocol
s fo
r m
anag
emen
t of
Rem
and
det
aine
es
- M
anag
emen
t of
H
igh
Ris
k R
eman
d d
etai
nees
-
For
eign
Nat
iona
l R
eman
d d
etai
nees
-
Tra
nspo
rtat
ion
of
Rem
and
det
aine
es
- S
ervi
ce
Pro
toco
ls
Trai
ning
on
appr
oved
P
roto
cols
D
evel
opm
ent o
f P
roto
cols
-
Bai
l Man
agem
ent
- C
ourt
Pro
cess
es
and
man
agem
ent
of id
entifi
ed a
liase
s
Imp
lem
ent a
nd
mon
itor
pro
toco
ls
for
man
agem
ent o
f re
man
d d
etai
nees
Imp
lem
ent a
nd
mon
itor
pro
toco
ls
for
man
agem
ent o
f re
man
d d
etai
nees
Imp
lem
ent a
nd
mon
itor
pro
toco
ls
for
man
agem
ent o
f re
man
d d
etai
nees
C.1
.7. E
nsur
e ce
ntra
lised
d
ata
base
&
info
rmat
ion
syst
em
for
mon
itorin
g of
per
form
ance
in
form
atio
n on
re
leva
nt o
utpu
t and
ou
tcom
e in
dica
tors
Dat
a ba
se o
n:
Ang
er
Man
agem
ent
prog
ram
mes
S
ubst
ance
Abu
se
prog
ram
mes
P
repa
rato
ry
Pro
gram
me
for
Sex
ual O
ffend
ers
Pre
-rel
ease
pr
ogra
mm
e N
ew B
egin
ning
s pr
ogra
mm
e C
ross
Roa
ds
prog
ram
me
Res
tora
tive
Just
ice
prog
ram
mes
A
naly
tical
rep
ort
Dat
a ba
se o
n:
Ang
er
Man
agem
ent
prog
ram
mes
S
ubst
ance
Abu
se
prog
ram
mes
P
repa
rato
ry
Pro
gram
me
for
Sex
ual O
ffend
ers
Pre
-rel
ease
pr
ogra
mm
es
New
Beg
inni
ngs
prog
ram
me
Cro
ss R
oads
pr
ogra
mm
e R
esto
rativ
e Ju
stic
e pr
ogra
mm
es
Beh
avio
ur
mod
ifica
tion
prog
ram
mes
A
naly
tical
rep
ort
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CO
RR
EC
TIO
NS
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
C.1
.8.
Dev
elop
/
proc
ure
furt
her
corr
ectio
nal
prog
ram
mes
.
Dev
elop
/
proc
ure
Beh
avio
ur
Mod
ifica
tion
Pro
gram
me
Dev
elop
/
proc
ure
vict
im
empo
wer
men
t pr
ogra
mm
es
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
C.1
.9. P
artic
ipat
e ef
fect
ivel
y in
JC
PS
N
atio
nal s
ub
stru
ctur
es
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
in J
CP
S
prio
ritie
s
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
in J
CP
S
prio
ritie
s
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
in J
CP
S
prio
ritie
s
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
in J
CP
S
prio
ritie
s
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
in J
CP
S
prio
ritie
s
C.1
.10.
Impr
ove
stak
ehol
der
re
latio
ns w
ithin
C
orre
ctio
ns fi
eld
Dev
elop
st
akeh
old
er
man
agem
ent
docu
men
t C
reat
e a
dat
a ba
se
of s
take
hold
ers
Est
ablis
h Le
arne
rshi
p P
rogr
amm
e w
ith
two
Aca
dem
ic
Inst
itutio
ns
Est
ablis
h pa
rtne
rshi
ps
with
the
follo
win
g st
akeh
old
ers:
N
ICR
O, K
hulis
a,
Pha
pha
ma,
Lov
e Li
fe, G
amb
ling
Ano
nym
ous,
A
lcoh
olic
s A
nony
mou
s an
d N
arco
tics
Ano
nym
ous.
Form
alis
e en
gage
men
ts w
ith
stak
ehol
der
s
Form
alis
e en
gage
men
ts w
ith
stak
ehol
der
s Le
arne
rshi
p P
rogr
amm
e ex
tend
ed to
ot
her
Aca
dem
ic
Inst
itutio
ns
Form
alis
e en
gage
men
ts w
ith
stak
ehol
der
s
Form
alis
e en
gage
men
ts w
ith
stak
ehol
der
s
CA
RE
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4(2
012
/13
)Ye
ar 5
(2
013
/201
4)
D.1
. To
ensu
re th
e p
erso
nal w
ell-b
e-in
g of
inca
rcer
-at
ed p
erso
ns b
y pr
ovid
ing
vario
us
need
s-ba
sed
serv
ices
.
Num
ber
of o
ffend
-er
s on
ant
iretr
ovira
l tr
eatm
ent v
ersu
s th
e nu
mb
er o
f of
fend
ers
with
the
CD
4 co
unt b
elow
20
0;
Num
ber
of o
ffend
-er
s w
ho h
ave
test
ed
HIV
pos
itive
vs
the
tota
l num
ber
of
offe
nder
s w
ho h
ave
bee
n te
sted
; P
erce
ntag
e of
of-
fend
ers
trea
ted
with
m
enta
l illn
esse
s vs
th
e to
tal o
ffend
er
pop
ulat
ion
with
m
enta
l illn
esse
s;
Per
cent
age
of c
are
pro
gram
mes
pro
-vi
ded
by
exte
rnal
se
rvic
e p
rovi
der
s vs
the
tota
l num
ber
of
qua
lity
assu
red
care
pro
gram
mes
p
er y
ear;
Per
cent
-ag
e of
offe
nder
s p
artic
ipat
ing
in c
are
pro
gram
mes
vs
th
e to
tal o
ffend
er
pop
ulat
ion
who
are
el
igib
le fo
r ca
re p
ro-
gram
mes
in te
rms
of th
eir
sent
ence
p
lans
; P
erce
ntag
e of
of
fend
ers
par
-tic
ipat
ing
in c
are
pro
gram
mes
vs
the
tota
l offe
nder
• • • •
D.1
.1. C
omp
lianc
e w
ith
polic
ies
pro-
cedu
res,
sta
nd-
ards
, pro
gram
mes
an
d ap
plic
able
le
gisl
atio
n
Mon
itor
: C
omp
lianc
e w
ith
polic
ies,
pro
ce-
dure
s, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n
Mon
itor
: C
omp
lianc
e w
ith
polic
ies,
pro
ce-
dure
s, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n
Mon
itor
: C
omp
lianc
e w
ith
polic
ies,
pro
ce-
dure
s, s
tand
ard
s an
d ap
plic
able
le
gisl
atio
n
Mon
itor
: C
omp
lianc
e w
ith
pol
icie
s, p
roce
-d
ures
, sta
ndar
ds
and
app
licab
le
legi
slat
ion
Mon
itor
: C
omp
lianc
e w
ith
pol
icie
s, p
roce
dur
es,
stan
dar
ds
and
ap-
plic
able
legi
slat
ion
Mon
itor
: P
rovi
sion
of H
ealth
C
are
Ser
vice
s, H
IV
and
AID
S, S
ocia
l W
ork,
Psy
chol
ogi-
cal a
nd S
pirit
ual
Car
e pr
ogra
mm
es
and
serv
ices
Mon
itor
: P
rovi
sion
of
Hea
lth C
are
Ser
vice
s, H
IV
and
AID
S, S
ocia
l W
ork,
Psy
chol
ogi-
cal a
nd S
pirit
ual
Car
e pr
ogra
mm
es
and
serv
ices
Mon
itor
: P
rovi
sion
of H
ealth
C
are
Ser
vice
s, H
IV
and
AID
S, S
ocia
l W
ork,
Psy
chol
ogi-
cal a
nd S
piri
tual
C
are
pro
gram
mes
an
d se
rvic
es
Mon
itor
: P
rovi
sion
of H
ealth
C
are
Ser
vice
s, H
IV
and
AID
S, S
ocia
l W
ork,
Psy
chol
ogi-
cal a
nd S
piri
tual
C
are
pro
gram
mes
an
d se
rvic
es
Mon
itor
: P
rovi
sion
of H
ealth
C
are
Ser
vice
s, H
IV
and
AID
S, S
ocia
l W
ork,
Psy
chol
ogic
al
and
Sp
iritu
al C
are
pro
gram
mes
and
se
rvic
es
Mon
itor
: P
artic
ipat
ion
of o
f-fe
nder
s (in
clud
ing
spec
ial c
ateg
orie
s of
offe
nder
s, w
ith
spec
ial e
mp
hasi
s on
wom
en, b
abie
s w
ith th
eir
inca
rcer
-at
ed m
othe
rs, a
nd
child
ren
in c
onfli
ct
with
the
law
) in
thes
e pr
ogra
mm
es
Mon
itor
: P
artic
ipat
ion
of o
ffend
ers
(incl
udin
g sp
ecia
l ca
tego
ries
of o
f-fe
nder
s, w
ith s
pe-
cial
em
pha
sis
on
wom
en, b
abie
s w
ith th
eir
inca
r-ce
rate
d m
othe
rs,
and
child
ren
in
confl
ict w
ith th
e la
w) i
n th
ese
pro-
gram
mes
Mon
itor
: P
artic
ipat
ion
of o
f-fe
nder
s (in
clud
ing
spec
ial c
ateg
orie
s of
offe
nder
s, w
ith
spec
ial e
mp
hasi
s on
wom
en, b
abie
s w
ith th
eir
inca
rcer
-at
ed m
othe
rs, a
nd
child
ren
in c
onfli
ct
with
the
law
) in
thes
e p
rogr
amm
es
Mon
itor
: P
artic
ipat
ion
of o
f-fe
nder
s (in
clud
ing
spec
ial c
ateg
orie
s of
offe
nder
s, w
ith
spec
ial e
mp
hasi
s on
wom
en, b
abie
s w
ith th
eir
inca
rcer
-at
ed m
othe
rs, a
nd
child
ren
in c
onfli
ct
with
the
law
) in
thes
e p
rogr
amm
es
Mon
itor
: P
artic
ipat
ion
of o
f-fe
nder
s (in
clud
ing
spec
ial c
ateg
orie
s of
offe
nder
s, w
ith
spec
ial e
mp
hasi
s on
wom
en, b
abie
s w
ith th
eir
inca
rcer
-at
ed m
othe
rs, a
nd
child
ren
in c
onfli
ct
with
the
law
) in
thes
e p
rogr
amm
es
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CA
RE
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4(2
012
/13
)Ye
ar 5
(2
013
/201
4)
popu
latio
n; P
erce
nt-
age
of o
ffend
ers
on
med
ical
trea
tmen
t fo
r co
mm
unic
able
di
seas
es (e
xclu
d-in
g H
IV a
nd A
IDS
), hy
per
tens
ion
and
diab
etes
vs
the
tota
l of
fend
er p
opul
atio
n
D.1
.2. E
nsur
e ce
ntra
lised
dat
a ba
se &
info
rmat
ion
syst
em fo
r m
oni-
torin
g of
per
form
-an
ce in
form
atio
n on
rel
evan
t out
put
and
outc
ome
indi
cato
rs
Dat
a ba
se o
n:
Hea
lth C
are
Ser
v-ic
es,
HIV
and
AID
S,
Soc
ial W
ork,
P
sych
olog
ical
and
S
pirit
ual C
are
Ana
lytic
al r
epor
t:
Hea
lth C
are
Ser
v-ic
es,
HIV
and
AID
S,
Soc
ial W
ork,
P
sych
olog
ical
and
S
pirit
ual C
are
Dat
a ba
se o
n:
Hea
lth C
are
Ser
v-ic
es,
HIV
and
AID
S,
Soc
ial W
ork,
P
sych
olog
ical
and
S
pirit
ual C
are
Ana
lytic
al r
epor
t:
Hea
lth C
are
Ser
v-ic
es,
HIV
and
AID
S,
Soc
ial W
ork,
P
sych
olog
ical
and
S
pirit
ual C
are
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
D.1
.3. D
evel
op
/ pr
ocur
e ne
w
need
s ba
sed
care
pr
ogra
mm
es.
New
nee
ds b
ased
ca
re p
rogr
amm
es
avai
lab
le.
New
nee
ds b
ased
ca
re p
rogr
amm
es
avai
lab
le.
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
D.1
.4. P
artic
ipat
e in
nat
iona
l Soc
ial
Sec
tor
Clu
ster
su
bstr
uctu
res
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on S
ocia
l S
ecto
r pr
iorit
ies.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on S
ocia
l S
ecto
r pr
iorit
ies.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on S
ocia
l S
ecto
r p
riorit
ies.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on S
ocia
l S
ecto
r p
riorit
ies.
Dep
artm
ent o
f Cor
-re
ctio
nal S
ervi
ces
serv
ice
del
iver
y on
S
ocia
l Sec
tor
prio
ri-tie
s.D
.1.5
. Im
prov
e st
akeh
old
er r
ela-
tions
Sta
keho
lder
man
-ag
emen
t doc
u-m
ent d
evel
oped
Form
alis
e en
-ga
gem
ents
with
st
akeh
old
ers
Form
alis
e en
-ga
gem
ents
with
st
akeh
old
ers
Form
alis
e en
-ga
gem
ents
with
st
akeh
old
ers
Form
alis
e en
gage
-m
ents
with
sta
ke-
hold
ers
Dat
a ba
se o
f ex
tern
al s
take
hold
-er
s an
d se
rvic
e pr
ovid
ers
avai
lab
le
Dat
a ba
se o
f ex
tern
al s
take
-ho
lder
s an
d se
rvic
e pr
ovid
ers
mai
ntai
ned
Rev
iew
and
up
-d
ate
dat
abas
e /o
r se
t new
tar
get
Rev
iew
and
up
-d
ate
dat
abas
e /o
r se
t new
tar
get
Rev
iew
and
up
dat
e d
atab
ase
/or
set
new
tar
get
D.1
.6. M
onito
r d
eliv
ery
agai
nst
per
form
ance
in
dica
tors
and
se
rvic
e d
eliv
ery
targ
ets
in o
per
a-tio
ns s
trat
egy
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
repo
rt
Qua
rter
ly p
er-
form
ance
info
r-m
atio
n re
port
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
DE
VE
LOP
ME
NT
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e
Per
form
ance
in
dic
ato
rS
trat
egy
Ser
vice
Del
iver
y Ta
rget
s
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
E. 1
.To
prov
ide
need
s-ba
sed
educ
atio
nal,
skill
s an
d ot
her
dev
el-
opm
ent-
rela
ted
prog
ram
mes
, to
faci
litat
e th
e re
inte
-gr
atio
n of
offe
nd-
ers
into
com
mun
i-tie
s.
Num
ber
of o
ffend
-er
s pa
rtic
ipat
ing
in li
tera
cy p
ro-
gram
mes
aga
inst
th
ose
iden
tified
to
par
ticip
ate
as
per
thei
r S
ente
nce
Pla
ns;
Per
cent
age
of
offe
nder
s w
ho
have
reg
iste
red
for
AB
ET
prog
ram
mes
ve
rsus
the
tota
l of
fend
ers
elig
ible
fo
r A
BE
T; P
erce
nt-
age
of o
ffend
ers
in
FET
Pro
gram
mes
ca
lcul
ated
aga
inst
th
e to
tal o
ffend
er
popu
latio
n el
igib
le
for
FET;
Per
cent
-ag
e of
offe
nder
s pa
rtic
ipat
ing
in
skill
s d
evel
opm
ent
prog
ram
mes
vs
th
e to
tal o
ffend
er
popu
latio
n w
ho
are
elig
ible
for
skill
s d
evel
op-
men
t pro
gram
mes
in
term
s of
thei
r se
nten
ce p
lans
; P
erce
ntag
e of
of-
fend
ers
invo
lved
in
spor
ts, r
ecre
atio
n,
arts
and
cul
ture
pr
ogra
mm
es
calc
ulat
ed a
gain
st
the
tota
l offe
nder
po
pula
tion
per
ye
ar;
E.1
. 1. C
omp
lianc
e w
ith D
evel
opm
ent
polic
ies,
pro
ce-
dure
s, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n
Mon
itor
: C
omp
lianc
e w
ith
polic
ies,
pro
ce-
dure
s, s
tand
ards
an
d ap
plic
able
leg-
isla
tion
on F
orm
al
Edu
catio
n, S
kills
D
evel
opm
ent,
SR
AC
, Pro
duct
ion
Wor
ksho
ps a
nd
Agr
icul
ture
Mon
itor
: C
omp
lianc
e w
ith
polic
ies,
pro
ce-
dure
s, s
tand
ards
an
d ap
plic
able
leg-
isla
tion
on F
orm
al
Edu
catio
n, S
kills
D
evel
opm
ent,
SR
AC
, Pro
duct
ion
Wor
ksho
ps a
nd
Agr
icul
ture
Mon
itor
: C
omp
lianc
e w
ith
polic
ies,
pro
ce-
dure
s, s
tand
ard
s an
d ap
plic
able
leg-
isla
tion
on F
orm
al
Edu
catio
n, S
kills
D
evel
opm
ent,
SR
AC
, Pro
duc
tion
Wor
ksho
ps a
nd
Agr
icul
ture
Mon
itor
: C
omp
lianc
e w
ith
pol
icie
s, p
roce
-d
ures
, sta
ndar
ds
and
app
licab
le le
g-is
latio
n on
For
mal
E
duc
atio
n, S
kills
D
evel
opm
ent,
SR
AC
, Pro
duc
tion
Wor
ksho
ps a
nd
Agr
icul
ture
Mon
itor
: C
omp
lianc
e w
ith
pol
icie
s, p
roce
-d
ures
, sta
ndar
ds
and
app
licab
le le
g-is
latio
n on
For
mal
E
duc
atio
n, S
kills
D
evel
opm
ent,
SR
AC
, Pro
duc
tion
Wor
ksho
ps a
nd
Agr
icul
ture
Com
plia
nce
im-
prov
ed b
y 10
%C
omp
lianc
e im
-pr
oved
by
10%
Com
plia
nce
im-
prov
ed b
y 10
%C
omp
lianc
e im
-p
rove
d by
10
%C
omp
lianc
e im
-p
rove
d by
10
%
E.1
.2. E
nsur
e ce
ntra
lised
dat
a ba
se &
info
rmat
ion
syst
em fo
r m
oni-
torin
g of
per
form
-an
ce in
form
atio
n on
rel
evan
t out
put
and
outc
ome
indi
cato
rs w
ithin
D
evel
opm
ent
Dat
a ba
se o
n:
Form
al e
duca
tion
Ski
lls d
evel
opm
ent
Pro
duct
ion
wor
k-sh
op a
nd A
gric
ul-
ture
S
port
s an
d R
ec-
reat
ion
Ana
lytic
al r
epor
t
Dat
a ba
se o
n:
Form
al e
duca
tion
Ski
lls d
evel
opm
ent
Pro
duct
ion
wor
k-sh
op a
nd A
gric
ul-
ture
S
port
s an
d R
ec-
reat
ion
Ana
lytic
al r
epor
t
Dat
a ba
se o
n:
Form
al e
duc
atio
n S
kills
dev
elop
men
t P
rod
uctio
n w
ork-
shop
and
Agr
icul
-tu
re
Sp
orts
and
Rec
-re
atio
n A
naly
tical
rep
ort
Dat
a ba
se o
n:
Form
al e
duc
atio
n S
kills
dev
elop
men
t P
rod
uctio
n w
ork-
shop
and
Agr
icul
-tu
re
Sp
orts
and
Rec
-re
atio
n A
naly
tical
rep
ort
Dat
a ba
se o
n:
Form
al e
duc
atio
n S
kills
dev
elop
men
t P
rod
uctio
n w
ork-
shop
and
Agr
icul
-tu
re
Sp
orts
and
Rec
-re
atio
n A
naly
tical
rep
ort
E.1
.3. C
onso
lidat
e po
vert
y al
levi
atio
n in
itiat
ives
, lin
k w
ith
War
on
Pov
-er
ty a
nd m
onito
r im
ple
men
tatio
n of
P
over
ty A
llevi
atio
n S
trat
egy.
Mon
itor
regi
onal
pr
ojec
ts a
nd r
epor
t on
prio
ritie
s.
Qua
rter
ly r
epor
ts
Mon
itor
regi
onal
pr
ojec
ts a
nd r
epor
t on
prio
ritie
s.
Qua
rter
ly r
epor
ts
Mon
itor
regi
onal
pr
ojec
ts a
nd r
epor
t on
prio
ritie
s.
Qua
rter
ly r
epor
ts
Mon
itor
regi
onal
p
roje
cts
and
rep
ort
on p
riorit
ies.
Qua
rter
ly r
epor
ts
Mon
itor
regi
onal
p
roje
cts
and
rep
ort
on p
riorit
ies.
Qua
rter
ly r
epor
ts
E.1
.4. P
artic
ipat
e in
nat
iona
l Soc
ial
Sec
tor
Clu
ster
su
bstr
uctu
res
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on S
ocia
l S
ecto
r pr
iorit
ies.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on S
ocia
l S
ecto
r pr
iorit
ies.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on S
ocia
l S
ecto
r p
riorit
ies.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on S
ocia
l S
ecto
r p
riorit
ies.
Dep
artm
ent o
f C
orre
ctio
nal
Ser
vice
s se
rvic
e d
eliv
ery
on S
ocia
l S
ecto
r p
riorit
ies.
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
DE
VE
LOP
ME
NT
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e
Per
form
ance
in
dic
ato
rS
trat
egy
Ser
vice
Del
iver
y Ta
rget
s
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
Per
cent
age
of
offe
nder
s pa
rtic
i-pa
ting
in p
rodu
c-tio
n w
orks
hop
and
agric
ultu
re
prog
ram
mes
vs
the
tota
l offe
nder
po
pula
tion
who
ar
e el
igib
le fo
r su
ch p
rogr
amm
es
in te
rms
of th
eir
sent
ence
pla
ns
E.1
.5. I
mpr
ove
stak
ehol
der
rel
a-tio
ns w
ithin
Dev
el-
opm
ent
Dev
elop
sta
ke-
hold
er m
anag
e-m
ent d
ocum
ent
Cre
ate
a d
ata
base
of
sta
keho
lder
s
Form
alis
e en
gage
-m
ents
with
sta
ke-
hold
ers
Form
alis
e en
gage
-m
ents
with
sta
ke-
hold
ers
Form
alis
e en
gage
-m
ents
with
sta
ke-
hold
ers
Form
alis
e en
gage
-m
ents
with
sta
ke-
hold
ers
Dat
a ba
se o
f ex-
tern
al s
take
hold
ers
and
serv
ice
prov
id-
ers
avai
lab
le
Dat
a ba
se o
f ex-
tern
al s
take
hold
ers
and
serv
ice
prov
id-
ers
mai
ntai
ned
Rev
iew
and
up
dat
e d
atab
ase
/or
set
new
tar
get
Rev
iew
and
up
dat
e d
atab
ase
/or
set
new
tar
get
Rev
iew
and
up
dat
e d
atab
ase
/or
set
new
tar
get
E.1
.6. M
onito
r an
d ex
pand
del
iver
y ag
ains
t per
form
-an
ce in
dica
tors
an
d se
rvic
e d
eliv
ery
targ
ets
in
oper
atio
ns s
trat
egy
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
repo
rt
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
repo
rt
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
SO
CIA
L R
EIN
TE
GR
AT
ION
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e
Per
form
ance
In
dic
ato
rS
trat
egy
Ser
vice
Del
iver
y Ta
rget
s
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2Ye
ar 4
(20
12/1
3)
Year
5 (
2013
/14
)
F.1
To p
rovi
de
need
s-ba
sed
prog
ram
mes
and
se
rvic
es to
offe
nd-
ers
to fa
cilit
ate
thei
r so
cial
acc
ept-
ance
and
effe
ctiv
e re
inte
grat
ion
of
offe
nder
s in
to th
eir
com
mun
ities
Per
cent
age
of
paro
le v
iola
tions
p
er 1
0 00
0 pa
rol-
ees;
Per
cent
age
of c
ases
con
sid-
ered
by
the
pa-
role
boa
rd v
ersu
s th
e nu
mb
er o
f ca
ses
elig
ible
for
cons
ider
atio
n;P
erce
ntag
e of
ca
ses
refe
rred
to
the
paro
le r
evie
w
boar
d p
er 1
00
case
s co
nsid
-er
ed b
y th
e P
arol
e B
oard
; P
erce
ntag
e of
Rem
and
Det
aine
es u
nder
C
omm
unity
su-
per
visi
on v
ersu
s th
e to
tal r
eman
d d
etai
nee
popu
la-
tion
with
bai
l;P
erce
ntag
e of
pro
batio
n-er
s ve
rsus
the
tota
l num
ber
of
inca
rcer
ated
of
fend
ers
with
se
nten
ces
less
th
an 2
4 m
onth
s;N
umb
er o
f Par
ole
case
s in
whi
ch
vict
ims
of c
rime
mak
e re
pres
en-
tatio
n vs
the
tota
l nu
mb
er o
f Par
ole
Cas
es
• • • • •
F.1.
1. C
omp
lianc
e w
ith S
ocia
l Rei
nte-
grat
ion
polic
ies,
pr
oced
ures
, sta
nd-
ards
and
ap
plic
a-b
le le
gisl
atio
n
Mon
itor:
C
omp
lianc
e w
ith p
olic
ies,
p
roce
dure
s,
pro
gram
mes
, st
and
ards
and
ap
-p
licab
le le
gisl
atio
n P
rovi
sion
of
rein
tegr
atio
n p
rogr
amm
es a
nd
serv
ices
E
nrol
men
t and
pa
rtic
ipat
ion
of
paro
lees
and
pro
-ba
tione
rs in
thes
e p
rogr
amm
es
Mon
itor:
C
omp
lianc
e w
ith
Soc
ial r
eint
egra
-tio
n po
licie
s,
proc
edur
es, p
ro-
gram
mes
, sta
nd-
ards
and
ap
plic
a-b
le le
gisl
atio
n
Mon
itor:
C
omp
lianc
e w
ith
Soc
ial r
eint
egra
-tio
n p
olic
ies,
pr
oced
ures
, pro
-gr
amm
es, s
tand
-ar
ds a
nd a
pp
lica-
ble
legi
slat
ion
Mon
itor:
C
omp
lianc
e w
ith
Soc
ial r
eint
egra
-tio
n p
olic
ies,
p
roce
dur
es, p
ro-
gram
mes
, sta
nd-
ard
s an
d ap
plic
a-b
le le
gisl
atio
n
Mon
itor:
C
omp
lianc
e w
ith
Soc
ial r
eint
egra
-tio
n p
olic
ies,
p
roce
dur
es, p
ro-
gram
mes
, sta
nd-
ard
s an
d ap
plic
a-b
le le
gisl
atio
n
F.1.
2. M
onito
r, ev
alua
te a
nd
repo
rt o
n ef
fec-
tive
adm
inis
trat
ion
of C
orre
ctio
nal
Sup
ervi
sion
and
P
arol
e sy
stem
s
Ap
prov
ed c
omp
li-an
ce m
onito
ring
tool
for
CS
PB
’s.
Rep
ort o
n co
mp
li-an
ce m
onito
ring.
Bie
nnia
l mon
itorin
g re
port
on
audi
t of
10 %
of C
MC
’s &
P
arol
e B
oard
s.
Bie
nnia
l mon
itorin
g re
por
t on
aud
it of
10
% o
f CM
C’s
&
Par
ole
Boa
rds.
Bie
nnia
l mon
itorin
g re
por
t on
aud
it of
10
% o
f CM
C’s
&
Par
ole
Boa
rds.
Bie
nnia
l mon
itorin
g re
por
t on
aud
it of
10
% o
f CM
C’s
&
Par
ole
Boa
rds.
F.1.
3 E
nsur
e ce
n-tr
alis
ed d
ata
base
&
info
rmat
ion
sys-
tem
for
mon
itorin
g of
per
form
ance
in
form
atio
n on
rel
-ev
ant o
utpu
t and
ou
tcom
e in
dica
tors
in
Soc
ial R
eint
e-gr
atio
n
Dat
abas
e on
: of
fend
ers
elig
ible
fo
r pa
role
. of
fend
ers
cons
id-
ered
for
paro
le
offe
nder
s aw
ard
ed
paro
le
offe
nder
s (o
n pr
o-ba
tion
)sen
tenc
ed
to c
orre
ctio
nal
sup
ervi
sion
by
the
Cou
rt
CS
PB
dis
agre
e-m
ent w
ith C
MC
P
arol
e re
view
b
oard
dis
agre
e-m
ent w
ith C
SP
B
Dat
abas
e on
: of
fend
ers
elig
ible
fo
r pa
role
. of
fend
ers
cons
id-
ered
for
paro
le
offe
nder
s aw
ard
ed
paro
le
offe
nder
s (o
n pr
o-ba
tion
)sen
tenc
ed
to c
orre
ctio
nal
sup
ervi
sion
by
the
Cou
rt
CS
PB
dis
agre
e-m
ent w
ith C
MC
P
arol
e re
view
bo
ard
disa
gree
-m
ent w
ith C
SP
B
Dat
abas
e on
: of
fend
ers
elig
ible
fo
r pa
role
. of
fend
ers
cons
id-
ered
for
paro
le
offe
nder
s aw
ard
ed
paro
le
offe
nder
s (o
n p
ro-
batio
n )s
ente
nced
to
cor
rect
iona
l su
per
visi
on b
y th
e C
ourt
C
SP
B d
isag
ree-
men
t with
CM
C
Par
ole
revi
ew
boar
d d
isag
ree-
men
t with
CS
PB
Dat
abas
e on
: of
fend
ers
elig
ible
fo
r pa
role
. of
fend
ers
cons
id-
ered
for
paro
le
offe
nder
s aw
ard
ed
paro
le
offe
nder
s (o
n p
ro-
batio
n )s
ente
nced
to
cor
rect
iona
l su
per
visi
on b
y th
e C
ourt
C
SP
B d
isag
ree-
men
t with
CM
C
Par
ole
revi
ew
boa
rd d
isag
ree-
men
t with
CS
PB
Dat
abas
e on
: of
fend
ers
elig
ible
fo
r pa
role
. of
fend
ers
cons
id-
ered
for
paro
le
offe
nder
s aw
ard
ed
paro
le
offe
nder
s (o
n p
ro-
batio
n )s
ente
nced
to
cor
rect
iona
l su
per
visi
on b
y th
e C
ourt
C
SP
B d
isag
ree-
men
t with
CM
C
Par
ole
revi
ew
boa
rd d
isag
ree-
men
t with
CS
PB
REGULATORY AND MONITORING STRATEGY
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
SO
CIA
L R
EIN
TE
GR
AT
ION
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e
Per
form
ance
In
dic
ato
rS
trat
egy
Ser
vice
Del
iver
y Ta
rget
s
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2Ye
ar 4
(20
12/1
3)
Year
5 (
2013
/14
)
Par
ole
Rev
iew
B
oard
dis
agre
e-m
ent w
ith C
SP
B
Par
ole
viol
atio
ns
Com
mun
ity c
or-
rect
ions
ser
vice
p
rovi
der
s R
eint
egra
tion
pro-
gram
mes
A
naly
tical
rep
ort
Par
ole
Rev
iew
B
oard
dis
agre
e-m
ent w
ith C
SP
B
Par
ole
viol
atio
ns
Com
mun
ity c
or-
rect
ions
ser
vice
pr
ovid
ers
Rei
nteg
ratio
n pr
o-gr
amm
es
Ana
lytic
al r
epor
t
Par
ole
Rev
iew
B
oard
dis
agre
e-m
ent w
ith C
SP
B
Par
ole
viol
atio
ns
Com
mun
ity c
or-
rect
ions
ser
vice
pr
ovid
ers
Rei
nteg
ratio
n p
ro-
gram
mes
A
naly
tical
rep
ort
Par
ole
Rev
iew
B
oard
dis
agre
e-m
ent w
ith C
SP
B
Par
ole
viol
atio
ns
Com
mun
ity c
or-
rect
ions
ser
vice
p
rovi
der
s R
eint
egra
tion
pro
-gr
amm
es
Ana
lytic
al r
epor
t
Par
ole
Rev
iew
B
oard
dis
agre
e-m
ent w
ith C
SP
B
Par
ole
viol
atio
ns
Com
mun
ity c
or-
rect
ions
ser
vice
p
rovi
der
s R
eint
egra
tion
pro
-gr
amm
es
Ana
lytic
al r
epor
t
F1.4
. Im
prov
ed
stak
ehol
der
in-
volv
emen
t in
com
-m
unity
cor
rect
ions
Dev
elop
sta
ke-
hold
er m
anag
e-m
ent d
ocum
ent
Form
alis
e en
gage
-m
ents
with
sta
ke-
hold
ers
Form
alis
e en
gage
-m
ents
with
sta
ke-
hold
ers
Form
alis
e en
gage
-m
ents
with
sta
ke-
hold
ers
Form
alis
e en
gage
-m
ents
with
sta
ke-
hold
ers
Cre
ate
a d
ata
base
of
sta
keho
lder
sM
aint
ain
and
up-
dat
e d
ata
base
Mai
ntai
n an
d up
-d
ate
dat
a ba
seM
aint
ain
and
up-
dat
e d
ata
base
Mai
ntai
n an
d up
-d
ate
dat
a ba
se
Pro
mot
e al
tern
a-tiv
e no
n cu
stod
ial
sent
enci
ng
Pro
mot
e al
tern
a-tiv
e no
n cu
stod
ial
sent
enci
ng
Pro
mot
e al
tern
a-tiv
e no
n cu
stod
ial
sent
enci
ng
Pro
mot
e al
tern
a-tiv
e no
n cu
stod
ial
sent
enci
ng
Pro
mot
e al
tern
a-tiv
e no
n cu
stod
ial
sent
enci
ng
F.1.
5.
Mon
itor
imp
lem
enta
tion
of
syst
ems
and
tool
s fo
r co
mm
unity
cor
-re
ctio
ns
imp
lem
enta
tion
of
the
adm
issi
on r
isk
clas
sific
atio
n to
ol
for
prob
atio
ners
an
d pa
role
es a
t co
mm
unity
cor
rec-
tions
offi
ces
Mon
itor
the
im-
ple
men
tatio
n of
th
e ad
mis
sion
ris
k cl
assi
ficat
ion
tool
fo
r pr
obat
ione
rs
and
paro
lees
at
com
mun
ity c
orre
c-tio
ns o
ffice
s
Mon
itor
and
eval
u-at
eR
evie
w a
nd u
pd
ate
adm
issi
on r
isk
clas
sific
atio
n to
ol
Mon
itor
and
eval
u-at
e
F1.6
Dev
elop
vic
tim
sup
port
inte
rven
-tio
n pr
ogra
mm
es
Rea
lign
dep
art-
men
tal p
olic
y w
ith
the
inte
rgra
ted
clus
ter
polic
y on
V
EP.
(dra
ft s
trat
-eg
y on
res
tora
tive
just
ice)
Wor
k st
udy
inve
sti-
gatio
n on
ap
prop
ri-at
e st
ruct
ures
for
imp
lem
enta
tion
of
rest
orat
ive
just
ice
Trai
ning
of s
taff
on
rest
orat
ive
just
ice
Mon
itor
the
imp
le-
men
tatio
nM
onito
r th
e im
ple
-m
enta
tion
Ap
prov
ed p
olic
y p
roce
dure
s on
re
stor
ativ
e ju
stic
e
Cre
ate
an e
lec-
tron
ic d
ata
base
fo
r vi
ctim
s
FAC
ILIT
IES
RE
GU
LA
TO
RY
AN
D M
ON
ITO
RIN
G S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
G.1
. Pro
vid
e fa
cili-
ties
to s
uppo
rt th
e d
epar
tmen
t in
its
core
func
tions
of
secu
rity,
cor
rec-
tions
, dev
elop
men
t an
d ca
re a
nd s
o-ci
al r
eint
egra
tion.
Num
ber
of n
ew
bed
spa
ces
crea
ted
vers
us
pla
nned
for
new
b
ed s
pace
s
G.1
.1. C
omp
lianc
e w
ith F
acili
ties
poli-
cies
, pro
cedu
res,
m
inim
um r
equi
re-
men
ts, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n
Ser
vice
Lev
el
Agr
eem
ent w
ith
DP
W a
ppr
oved
an
d m
onito
red
Ap
prov
e an
d m
oni-
tor
Ser
vice
Lev
el
Agr
eem
ent w
ith
DP
W
Ap
pro
ve a
nd m
oni-
tor
Ser
vice
Lev
el
Agr
eem
ent w
ith
DP
W
Ap
pro
ve a
nd m
oni-
tor
Ser
vice
Lev
el
Agr
eem
ent w
ith
DP
W
Ap
pro
ve a
nd m
oni-
tor
Ser
vice
Lev
el
Agr
eem
ent w
ith
DP
W
Com
plia
nce
with
p
olic
ies,
pro
ce-
dur
es, m
inim
um
requ
irem
ents
, st
and
ards
and
ap
-p
licab
le le
gisl
atio
n m
onito
red
Mon
itor
com
pli-
ance
with
pol
i-ci
es, p
roce
dure
s,
min
imum
req
uire
-m
ents
, sta
ndar
ds
and
appl
icab
le
legi
slat
ion
Mon
itor
com
pli-
ance
with
pol
i-ci
es, p
roce
dur
es,
min
imum
req
uire
-m
ents
, sta
ndar
ds
and
app
licab
le
legi
slat
ion
Mon
itor
com
pli-
ance
with
pol
i-ci
es, p
roce
dur
es,
min
imum
req
uire
-m
ents
, sta
ndar
ds
and
app
licab
le
legi
slat
ion
Mon
itor
com
pli-
ance
with
pol
i-ci
es, p
roce
dur
es,
min
imum
req
uire
-m
ents
, sta
ndar
ds
and
app
licab
le
legi
slat
ion
G.1
.2. E
nsur
e ce
n-tr
alis
ed d
ata
base
&
info
rmat
ion
sys-
tem
for
mon
itorin
g of
per
form
ance
in
form
atio
n on
rel
-ev
ant o
utpu
t and
ou
tcom
e in
dica
tors
in
Fac
ilitie
s
Dat
abas
e on
ava
il-ab
le a
nd a
dditi
onal
b
ed s
pace
s cr
e-at
ed
Dat
a ba
se u
pdat
ed
with
add
ition
al b
ed
spac
es a
nd e
xist
-in
g sp
ace
utili
za-
tion
verifi
ed
Dat
a ba
se u
pd
ated
w
ith a
dd
ition
al b
ed
spac
es a
nd e
xist
-in
g sp
ace
utili
za-
tion
verifi
ed
Dat
a ba
se u
pd
ated
w
ith a
dd
ition
al b
ed
spac
es a
nd e
xist
-in
g sp
ace
utili
za-
tion
verifi
ed
Dat
a ba
se u
pd
ated
w
ith a
dd
ition
al b
ed
spac
es a
nd e
xist
-in
g sp
ace
utili
za-
tion
verifi
ed
G.1
.3.
Pro
vid
e
leas
ehol
d of
fice
acco
mm
odat
ion
for
all n
eeds
Leas
ed o
ffice
ac
com
mod
atio
n su
stai
ned
% o
f ren
tal n
eeds
ad
dres
sed.
Leas
ed o
ffice
ac
com
mod
atio
n su
stai
ned
% o
f ren
tal n
eeds
ad
dres
sed.
Leas
ed o
ffice
ac
com
mod
atio
n su
stai
ned
% o
f ren
tal n
eed
s ad
dre
ssed
.
Leas
ed o
ffice
ac
com
mod
atio
n su
stai
ned
% o
f ren
tal n
eed
s ad
dre
ssed
.
Leas
ed o
ffice
ac
com
mod
atio
n su
stai
ned
% o
f ren
tal n
eed
s ad
dre
ssed
. Bas
e-lin
e in
fo
G.1
.4.M
anag
emen
t of
sta
keho
lder
s w
ithin
Fac
ilitie
s
Sta
keho
lder
man
-ag
emen
t doc
u-m
ent d
evel
oped
Eng
agem
ents
w
ith s
take
hold
ers
form
alis
ed
Eng
agem
ents
w
ith s
take
hold
ers
form
alis
ed
Eng
agem
ents
w
ith s
take
hold
ers
form
alis
ed
Eng
agem
ents
w
ith s
take
hold
ers
form
alis
ed
G.1
.5. M
onito
r d
eliv
ery
agai
nst
per
form
ance
indi
-ca
tors
and
ser
vice
d
eliv
ery
targ
ets
in
oper
atio
ns s
trat
egy
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
repo
rt
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
repo
rt
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
Qua
rter
ly p
erfo
rm-
ance
info
rmat
ion
rep
ort
REGULATORY AND MONITORING STRATEGY
�0 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �1
FIN
AN
CE
AN
D S
UP
PLY
CH
AIN
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
A.1
. To
prov
ide
ef-
fect
ive
and
effic
ient
fin
anci
al a
nd s
up-
ply
cha
in m
anag
e-m
ent.
Per
cent
age
of
exp
endi
ture
; P
erce
ntag
e o
f ex
pen
ditu
re to
HD
I se
rvic
e pr
ovid
ers;
N
umb
er o
f aud
it qu
alifi
catio
ns a
nd
mat
ters
of e
mp
ha-
sis
A.1
.1. M
onito
r co
mp
lianc
e w
ith
Fina
nce
& S
CM
pr
escr
ipts
Find
ings
on
finan
ce
and
sup
ply
cha
in
man
agem
ent o
n m
onito
ring
visi
ts
imp
lem
ente
d an
d m
onito
red
in 2
m
anag
emen
t are
as
per
reg
ion
Find
ings
on
finan
ce
and
sup
ply
cha
in
man
agem
ent o
n m
onito
ring
visi
ts
imp
lem
ente
d an
d m
onito
red
in 2
m
anag
emen
t are
as
per
reg
ion
Find
ings
on
finan
ce
and
sup
ply
cha
in
man
agem
ent o
n m
onito
ring
visi
ts
imp
lem
ente
d an
d m
onito
red
in 2
m
anag
emen
t are
as
per
reg
ion
Find
ings
on
finan
ce
and
sup
ply
cha
in
man
agem
ent o
n m
onito
ring
visi
ts
imp
lem
ente
d an
d m
onito
red
in 2
m
anag
emen
t are
as
per
reg
ion
Find
ings
on
finan
ce
and
sup
ply
cha
in
man
agem
ent o
n m
onito
ring
visi
ts
imp
lem
ente
d an
d m
onito
red
in 2
m
anag
emen
t are
as
per
reg
ion
Iden
tified
defi
cien
-ci
es in
200
8/0
9 A
GS
A m
anag
e-m
ent a
nd a
udit
repo
rts
redu
ced
Iden
tified
defi
cien
-ci
es in
200
9/1
0 A
GS
A m
anag
e-m
ent a
nd a
udit
repo
rts
redu
ced
Iden
tified
defi
cien
-ci
es in
201
0/1
1 A
GS
A m
anag
e-m
ent a
nd a
udit
rep
orts
red
uced
No
mat
ters
of
emp
hasi
s an
d au
dit
qua
lifica
tions
d
efici
enci
es id
enti-
fied
in 2
012/
13 b
y A
GS
A
No
mat
ters
of
emp
hasi
s an
d au
dit
qua
lifica
tions
d
efici
enci
es id
enti-
fied
in 2
013
/14
by
AG
SA
A.1
.2. I
mp
lem
ent
cent
ralis
ed d
ata
base
& in
form
atio
n sy
stem
for
mon
i-to
ring
of p
erfo
rm-
ance
info
rmat
ion
on r
elev
ant o
utpu
t an
d ou
tcom
e in
di-
cato
rs fo
r fin
ance
an
d su
pp
ly c
hain
m
anag
emen
t
Cre
ated
dat
a ba
se
on:
Loss
es
Dis
posa
ls
Deb
ts
Flee
t man
agem
ent
Bid
s A
naly
tical
rep
ort
Cre
ated
dat
a ba
se
on:
Loss
es
Dis
posa
ls
Deb
ts
Flee
t man
agem
ent
Bid
s A
naly
tical
rep
ort
Rev
iew
and
/or
set
new
tar
gets
R
evie
w a
nd/o
r se
t ne
w t
arge
tsR
evie
w a
nd/o
r se
t ne
w t
arge
ts
OPERATIONS STRATEGY
CO
RP
OR
AT
E S
ER
VIC
ES
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
A. 2
. To
impr
ove
hum
an r
esou
rce
capa
city
and
man
-ag
emen
t to
enab
le
the
dep
artm
ent t
o fu
lfill
its m
and
ate
Per
cent
age
of
com
plia
nce
with
G
over
nmen
t E
quity
tar
gets
N
umb
er o
f p
erso
n d
ays
lost
due
to le
ave
agai
nst t
he to
tal
num
ber
of a
nnua
l w
orki
ng d
ays
Num
ber
of g
riev-
ance
s ha
ndle
d w
ithin
30
day
s vs
th
e to
tal n
umb
er
of g
rieva
nces
re
cord
edP
erce
ntag
e of
po
sts
not fi
lled
vs
finan
ced
post
sN
umb
er o
f per
-so
n d
ays
lost
due
to
sus
pen
sion
s ag
ains
t the
tota
l nu
mb
er o
f ann
ual
wor
king
day
s
• • • • •
A2.
1.C
omp
lianc
e w
ith H
R p
olic
ies,
pr
oced
ures
, sta
nd-
ards
and
ap
plic
a-b
le le
gisl
atio
n
A.2
.2. C
oord
i-na
te a
nd m
onito
r im
prov
emen
t of
prov
isio
n, m
aint
e-na
nce
and
man
-ag
emen
t of h
uman
re
sour
ces
HR
pol
icie
s im
ple
-m
ente
d:
Rec
ruitm
ent,
Tran
sfer
s an
d Te
rmin
atio
n P
ER
SA
L D
ata
Man
agem
ent a
nd
Acc
ess
Sec
urity
O
rgan
isat
iona
l D
evel
opm
ent
Em
plo
yee
Hea
lth
and
Wel
lnes
s C
orpo
rate
Wea
r S
ervi
ce B
enefi
ts
Per
form
ance
and
C
aree
r M
anag
e-m
ent
Em
plo
yee
Rel
a-tio
ns
Imp
lem
ent H
R
Pol
icie
s Im
ple
men
t HR
P
olic
ies
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Ave
rage
vac
ancy
ra
te o
f 7%
mai
n-ta
ined
Ave
rage
vac
ancy
ra
te o
f 7%
mai
n-ta
ined
Ave
rage
vac
ancy
ra
te o
f 5%
mai
n-ta
ined
Ave
rage
vac
ancy
ra
te o
f 5%
mai
n-ta
ined
Ave
rage
vac
ancy
ra
te o
f 5%
mai
n-ta
ined
Turn
arou
nd ti
me
for
fillin
g va
canc
ies
redu
ced
to 1
20
day
s
Turn
arou
nd ti
me
for
fillin
g va
can-
cies
red
uced
to 9
0 d
ays
Turn
arou
nd ti
me
for
fillin
g va
can-
cies
red
uced
to 9
0 d
ays
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
OP
ER
AT
ION
S A
ND
MA
NA
GE
ME
NT
SU
PP
OR
T R
EG
UL
AT
OR
Y A
ND
MO
NIT
OR
ING
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A2.
3. M
anag
emen
t of
ser
vice
term
ina-
tions
Vaca
ncy
rate
for
prof
essi
onal
and
sc
arce
ski
lls m
ain-
tain
ed b
elow
50
%
Vaca
ncy
rate
for
prof
essi
onal
and
sc
arce
ski
lls m
ain-
tain
ed b
elow
40
%
Vaca
ncy
rate
for
prof
essi
onal
and
sc
arce
ski
lls m
ain-
tain
ed b
elow
30
%
Vaca
ncy
rate
for
pro
fess
iona
l and
sc
arce
ski
lls m
ain-
tain
ed b
elow
30
%
Vaca
ncy
rate
for
pro
fess
iona
l and
sc
arce
ski
lls m
ain-
tain
ed b
elow
30
%
Exi
t Man
agem
ent
Pro
gram
me
imp
le-
men
ted
Exi
t Man
agem
ent
Pro
gram
me
imp
le-
men
ted
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Turn
arou
nd ti
me
for
proc
essi
ng o
f te
rmin
atio
ns r
e-du
ced
to 1
80 d
ays
Turn
arou
nd ti
me
for
proc
essi
ng o
f te
rmin
atio
ns r
e-du
ced
to 1
50 d
ays
Turn
arou
nd ti
me
for
pro
cess
ing
of
term
inat
ions
re-
duce
d to
120
day
s
Turn
arou
nd ti
me
for
pro
cess
ing
of
term
inat
ions
re-
duc
ed to
90
day
s
Turn
arou
nd ti
me
for
pro
cess
ing
of
term
inat
ions
re-
duc
ed to
60
day
s
A.2
.4. I
mp
lem
ent
per
form
ance
man
-ag
emen
t sys
tem
s
Per
form
ance
man
-ag
emen
t sys
tem
s im
ple
men
ted
Per
form
ance
man
-ag
emen
t sys
tem
s im
ple
men
ted
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
A 2
.5.Im
prov
e hu
man
res
ourc
e d
ata
inte
grity
and
ac
cess
sec
urity
to
HR
sys
tem
s
A2.
6. P
rovi
de
hum
an r
esou
rce
dev
elop
men
t pr
ogra
mm
es a
nd
serv
ices
Mai
ntai
n an
d pr
ovid
e va
lid, r
eli-
able
and
acc
urat
e hu
man
res
ourc
e d
ata
Mai
ntai
n an
d pr
ovid
e va
lid, r
eli-
able
and
acc
urat
e hu
man
res
ourc
e d
ata
Mai
ntai
n an
d pr
ovid
e va
lid, r
eli-
able
and
acc
urat
e hu
man
res
ourc
e d
ata
Mai
ntai
n an
d p
rovi
de
valid
, rel
i-ab
le a
nd a
ccur
ate
hum
an r
esou
rce
dat
a
Mai
ntai
n an
d p
rovi
de
valid
, rel
i-ab
le a
nd a
ccur
ate
hum
an r
esou
rce
dat
a
Pla
cem
ents
for
grad
uate
inte
rn-
ship
pro
gram
me
prov
ided
Pla
cem
ents
for
grad
uate
inte
rn-
ship
pro
gram
me
prov
ided
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Eng
age
with
loca
l go
vern
men
t str
uc-
ture
s in
trai
ning
an
d d
evel
opm
ent
initi
ativ
es
Eng
age
with
loca
l go
vern
men
t str
uc-
ture
s in
trai
ning
an
d d
evel
opm
ent
initi
ativ
es
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
A 2
.7. C
oord
i-na
te a
nd m
onito
r Im
ple
men
tatio
n of
the
inte
grat
ed
emp
loye
e he
alth
an
d w
elln
ess
pro-
gram
me
Prio
ritis
ed fu
nc-
tiona
l tra
inin
g as
p
er th
e W
orkp
lace
S
kills
Pla
n im
ple
-m
ente
d
Prio
ritis
ed fu
nc-
tiona
l tra
inin
g as
p
er th
e W
orkp
lace
S
kills
Pla
n im
ple
-m
ente
d
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
EH
W P
rogr
amm
e im
ple
men
ted
&
base
line
info
rma-
tion
esta
blis
hed
EH
W P
rogr
amm
e im
ple
men
ted
and
acce
ss to
it in
-cr
ease
d by
25
%
EH
W P
rogr
amm
e im
ple
men
ted
and
acce
ss to
it in
-cr
ease
d by
50
%
EH
W P
rogr
amm
e im
ple
men
ted
and
acce
ss to
it in
-cr
ease
d by
75
%
EH
W P
rogr
amm
e im
ple
men
ted
and
ac
cess
to it
in-
crea
sed
by 1
00 %
OPERATIONS STRATEGY
OP
ER
AT
ION
S A
ND
MA
NA
GE
ME
NT
SU
PP
OR
T R
EG
UL
AT
OR
Y A
ND
MO
NIT
OR
ING
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
A 2
.8. I
mpr
ove
em-
plo
yee
rela
tions
Eng
agem
ents
w
ith lo
cal g
over
n-m
ent s
truc
ture
s in
pr
ovid
ing
heal
th
and
wel
lnes
s pr
o-gr
amm
es
Eng
age
with
loca
l go
vern
men
t str
uc-
ture
s in
pro
vidi
ng
heal
th a
nd w
ell-
ness
pro
gram
mes
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Labo
ur fo
rum
s ut
ilise
d to
impr
ove
labo
ur r
elat
ions
Labo
ur fo
rum
s ut
ilise
d to
impr
ove
labo
ur r
elat
ions
Lab
our
foru
ms
utili
sed
to im
pro
ve
lab
our
rela
tions
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
RB
O fu
nctio
ns a
c-co
rdin
g to
req
uire
-m
ents
RB
O fu
nctio
ns a
c-co
rdin
g to
req
uire
-m
ents
RB
O o
bjec
tives
ac
hiev
edR
BO
obj
ectiv
es
achi
eved
RB
O o
bjec
tives
ac
hiev
ed
A 2
.9.M
anag
e w
orkf
orce
rep
re-
sent
atio
n in
line
w
ith th
e E
mp
loy-
men
t Equ
ity P
lan
and
acce
lera
te th
e em
pow
erm
ent o
f w
omen
and
peo
ple
w
ith d
isab
ilitie
s to
ac
hiev
e su
bsta
n-tiv
e eq
ualit
y
A 2
.10.
Imp
lem
ent
Saf
ety,
Hea
lth
and
Env
ironm
ent
(SH
E) p
rogr
amm
e at
all
leve
ls o
f the
d
epar
tmen
t:
Cur
rent
EE
Pla
n im
ple
men
ted
: 60
:40
targ
ets
for
leve
ls 2
-12
50:5
0 fo
r le
vels
13
-16
2% fo
r p
eop
le w
ith
disa
bilit
ies
New
ly d
evel
-op
ed E
E P
lan
and
the
acce
ler-
ated
dev
elop
men
t pr
ogra
mm
e fo
r w
omen
impl
e-m
ente
d
New
ly d
evel
-op
ed E
E P
lan
and
the
acce
ler-
ated
dev
elop
men
t pr
ogra
mm
e fo
r w
omen
imp
le-
men
ted
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Hea
lth a
nd s
afet
y re
pres
enta
tives
, Fi
rst A
ider
s an
d Fi
re F
ight
ers
appo
inte
d an
d tr
aine
d
Hea
lth a
nd s
afet
y re
pres
enta
tives
, Fi
rst A
ider
s an
d Fi
re F
ight
ers
appo
inte
d an
d tr
aine
d
Hea
lth a
nd s
afet
y re
pres
enta
tives
, Fi
rst A
ider
s an
d Fi
re F
ight
ers
app
oint
ed a
nd
trai
ned
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Hea
lth a
nd s
afet
y C
omm
ittee
s es
tab
-lis
hed
Hea
lth a
nd s
afet
y C
omm
ittee
s es
tab
-lis
hed
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Inju
ries
and
dis-
ease
s in
the
wor
k-p
lace
rep
orte
d an
d in
vest
igat
ed
Inju
ries
and
dis-
ease
s in
the
wor
k-p
lace
rep
orte
d an
d in
vest
igat
ed
Inju
ries
and
dis
-ea
ses
in th
e w
ork-
pla
ce r
epor
ted
and
inve
stig
ated
Inju
ries
and
dis
-ea
ses
in th
e w
ork-
pla
ce r
epor
ted
and
inve
stig
ated
Inju
ries
and
dis
-ea
ses
in th
e w
ork-
pla
ce r
epor
ted
and
inve
stig
ated
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
OP
ER
AT
ION
S A
ND
MA
NA
GE
ME
NT
SU
PP
OR
T R
EG
UL
AT
OR
Y A
ND
MO
NIT
OR
ING
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
eP
erfo
rman
ce
Ind
icat
ors
Str
ateg
y S
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4
(201
2/2
013
)Ye
ar 5
(20
13/1
4)
Ris
k as
sess
men
ts
cond
ucte
dR
isk
asse
ssm
ents
co
nduc
ted
Ris
k as
sess
men
ts
cond
ucte
dR
isk
asse
ssm
ents
co
nduc
ted
Ris
k as
sess
men
ts
cond
ucte
d
Per
sons
wor
king
in
haza
rdou
s co
ndi-
tions
iden
tified
Per
sons
wor
king
in
haza
rdou
s co
ndi-
tions
iden
tified
Per
sons
wor
king
in
haza
rdou
s co
ndi-
tions
iden
tified
Per
sons
wor
king
in
haza
rdou
s co
ndi-
tions
iden
tified
Per
sons
wor
king
in
haza
rdou
s co
ndi-
tions
iden
tified
Med
ical
sur
veil-
lanc
e (p
re e
mp
loy-
men
t, p
erio
dic
and
exit
emp
loym
ent)
cond
ucte
d
Med
ical
sur
veil-
lanc
e (p
re e
mp
loy-
men
t, p
erio
dic
and
exit
emp
loym
ent)
cond
ucte
d
Med
ical
sur
veil-
lanc
e (p
re e
mp
loy-
men
t, p
erio
dic
and
ex
it em
plo
ymen
t) co
nduc
ted
Med
ical
sur
veil-
lanc
e (p
re e
mp
loy-
men
t, p
erio
dic
and
ex
it em
plo
ymen
t) co
nduc
ted
Med
ical
sur
veil-
lanc
e (p
re e
mp
loy-
men
t, p
erio
dic
and
ex
it em
plo
ymen
t) co
nduc
ted
A2.
11 P
artic
ipat
e in
lo
cal G
over
nanc
e an
d A
dmin
istr
a-tio
n C
lust
er (G
&A
) su
bstr
uctu
res
Ser
vice
Del
iver
y on
G
&A
prio
ritie
sS
ervi
ce D
eliv
ery
on
G&
A p
riorit
ies
Ser
vice
Del
iver
y on
G
&A
prio
ritie
sS
ervi
ce D
eliv
ery
on
G&
A p
riorit
ies
Ser
vice
Del
iver
y on
G
&A
prio
ritie
s
OPERATIONS STRATEGY
CE
NT
RA
L S
ER
VIC
ES
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
A.3
. To
ensu
re
effe
ctiv
e, le
-ga
lly s
ound
, pol
icy
com
plia
nt a
nd
corr
uptio
n fr
ee
man
agem
ent
of C
orre
ctio
nal
Ser
vice
s; a
nd
effe
ctiv
e kn
owl-
edge
man
agem
ent
thro
ugh
impr
oved
in
form
atio
n m
an-
agem
ent s
yste
ms
and
info
rmat
ion
com
mun
icat
ion
tech
nolo
gy s
olu-
tions
& s
ervi
ces
in o
rder
to e
nsur
e in
form
atio
n dr
iven
d
ecis
ion
mak
ing.
Per
cent
age
of
case
s w
on b
y D
CS
ag
ains
t the
tota
l nu
mb
er o
f cas
es
filed
aga
inst
it
Num
ber
of o
f-fic
ials
foun
d gu
ilty
agai
nst t
he n
umb
er
of c
orru
ptio
n ca
ses
A3.
1 P
rovi
de
lega
l su
ppo
rt to
the
Dep
artm
ent.
A3.
2. E
nfor
cem
ent
of D
isci
plin
ary
Cod
e
Lega
l opi
nion
s p
rovi
ded
Li
tigat
ion
case
s su
cces
sful
ly h
an-
dle
d.
Lega
l opi
nion
s
Litig
atio
n ca
ses
succ
essf
ully
han
-dl
ed.
Lega
l op
inio
ns
Litig
atio
n ca
ses
succ
essf
ully
han
-dl
ed.
Lega
l op
inio
ns
Litig
atio
n ca
ses
succ
essf
ully
han
-d
led.
Lega
l op
inio
ns
Litig
atio
n ca
ses
succ
essf
ully
han
-d
led.
Dis
cip
linar
y st
eps
inst
itute
d an
d im
ple
men
tatio
n of
sa
nctio
ns m
oni-
tore
d
Dis
cip
linar
y st
eps
inst
itute
d an
d im
ple
men
tatio
n of
sa
nctio
ns m
oni-
tore
d
Dis
cip
linar
y st
eps
inst
itute
d an
d im
ple
men
tatio
n of
sa
nctio
ns m
oni-
tore
d
Dis
cip
linar
y st
eps
inst
itute
d an
d im
ple
men
tatio
n of
sa
nctio
ns m
oni-
tore
d
Dis
cip
linar
y st
eps
inst
itute
d an
d im
ple
men
tatio
n of
sa
nctio
ns m
oni-
tore
d
Trai
ning
of i
nitia
tors
an
d ch
airp
erso
ns
incr
ease
d by
10
%
agai
nst t
he b
ase-
line
(200
7 /
2008
: 17
5)
Trai
ning
of i
nitia
tors
an
d ch
airp
erso
ns
incr
ease
d by
10
%
Trai
ning
of i
nitia
tors
an
d ch
airp
erso
ns
incr
ease
d by
10
%
Trai
ning
of i
nitia
tors
an
d ch
airp
erso
ns
incr
ease
d by
10
%
Trai
ning
of i
nitia
tors
an
d ch
airp
erso
ns
incr
ease
d by
10
%
A 3
.3 M
ains
trea
m
corr
ectio
ns a
nd
crim
inal
just
ice
into
in
tern
atio
nal m
ulti-
late
ral p
roce
sses
Par
ticip
ate
in in
ter-
natio
nal m
ultil
ater
al
pro
cess
es
Par
ticip
ate
in in
ter-
natio
nal m
ultil
ater
al
proc
esse
s
Rev
iew
and
/set
ne
w t
arge
tR
evie
w a
nd/s
et
new
tar
get
Rev
iew
and
/set
ne
w t
arge
t
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CE
NT
RA
L S
ER
VIC
ES
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
A
.3.4
. Im
ple
men
t O
per
atio
n M
asi-
bam
bisa
ne (l
ocal
go
vt)
Eng
agem
ents
with
lo
cal g
over
nmen
t st
ruct
ures
Reg
ions
to e
nsur
e D
epar
tmen
tal p
ar-
ticip
atio
n in
Clu
ster
m
eetin
gs.
Reg
ions
to e
nsur
e D
epar
tmen
tal p
ar-
ticip
atio
n in
Clu
ster
m
eetin
gs.
Rev
iew
and
/set
ne
w t
arge
tR
evie
w a
nd/s
et
new
tar
get
A.3
.5 Im
prov
e co
mm
unic
atio
n w
ith in
tern
al a
nd
exte
rnal
pub
lics
incl
udin
g in
mat
es
Ele
men
ts o
f com
-m
unic
atio
n st
rat-
egy
imp
lem
ente
d
Ele
men
ts o
f com
-m
unic
atio
n st
rat-
egy
imp
lem
ente
d
Rev
iew
and
/set
ne
w t
arge
tR
evie
w a
nd/s
et
new
tar
get
Rev
iew
and
/set
ne
w t
arge
t
A.3
.6 Im
prov
e st
akeh
old
er r
ela-
tions
Par
tner
ship
agr
ee-
men
ts w
ith c
ivil
soci
ety
form
atio
ns.
Par
tner
ship
agr
ee-
men
ts w
ith c
ivil
soci
ety
form
atio
ns.
Rev
iew
and
/set
ne
w t
arge
tR
evie
w a
nd/s
et
new
tar
get
Rev
iew
and
/set
ne
w t
arge
t
A.3
.7. P
rom
otio
n of
DC
S C
orpo
rate
Im
age
Imag
e tu
rn a
roun
d st
rate
gy im
ple
-m
ente
d
Imag
e tu
rn a
roun
d st
rate
gy im
ple
-m
ente
d
Rev
iew
and
/set
ne
w t
arge
tR
evie
w a
nd/s
et
new
tar
get
Rev
iew
and
/set
ne
w t
arge
t
A.3
.8. M
aint
ain
accu
rate
and
up
-to-
dat
e, w
eb
base
d in
form
atio
n sy
stem
s
New
bra
ndin
g re
gula
tions
at 5
0%
of
cor
rect
iona
l fa
cilit
ies.
New
bra
ndin
g re
gula
tions
at a
n ad
ditio
nal 2
5% o
f D
CS
inst
itutio
ns
New
bra
ndin
g re
gula
tions
at a
ll D
CS
inst
itutio
ns
Rev
iew
and
/set
ne
w t
arge
tR
evie
w a
nd/s
et
new
tar
get
Dat
a au
dits
con
-d
ucte
dD
ata
audi
ts c
on-
duct
edD
ata
aud
its c
on-
duct
edR
evie
w a
nd/s
et
new
tar
get
Rev
iew
and
/set
ne
w t
arge
t
Mai
ntai
n an
d pr
o-vi
de
valid
, rel
iab
le
and
accu
rate
dat
a
Mai
ntai
n an
d pr
o-vi
de
valid
, rel
iab
le
and
accu
rate
dat
a
Mai
ntai
n an
d p
ro-
vid
e va
lid, r
elia
ble
an
d ac
cura
te d
ata
Rev
iew
and
/set
ne
w t
arge
tR
evie
w a
nd/s
et
new
tar
get
A.3
.9. C
omp
lianc
e w
ith p
olic
ies,
pro
-ce
dure
s, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n
Sys
tem
use
rs
trai
ned
Sys
tem
use
rs
trai
ned
Sys
tem
use
rs
trai
ned
Rev
iew
and
/set
ne
w t
arge
tR
evie
w a
nd/s
et
new
tar
get
Nat
iona
l Arc
hive
s A
ct, M
inim
um
Sec
urity
Sta
nd-
ards
(MIS
S),
PAIA
im
ple
men
ted
Nat
iona
l Arc
hive
s A
ct, M
ISS
, PA
IA
imp
lem
ente
d
Rev
iew
and
/set
ne
w t
arge
tR
evie
w a
nd/s
et
new
tar
get
Rev
iew
and
/set
ne
w t
arge
t
Rec
ords
man
age-
men
t p
lan
imp
le-
men
ted
Rec
ords
man
age-
men
t p
lan
imp
le-
men
ted
Rev
iew
and
/set
ne
w t
arge
tR
evie
w a
nd/s
et
new
tar
get
Rev
iew
and
/set
ne
w t
arge
t
OPERATIONS STRATEGY
OP
ER
AT
ION
S A
ND
MA
NA
GE
ME
NT
SU
PP
OR
T O
PE
RA
TIO
NS
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
A.4
. To
ensu
re
effe
ctiv
e p
lan-
ning
, res
ourc
ing,
d
eliv
ery,
pro
ject
m
anag
emen
t, m
onito
ring,
eva
lu-
atio
n an
d re
port
-in
g fo
r im
prov
ed
serv
ice
del
iver
y
Per
cent
age
of
com
plia
nce
in
Com
plia
nce
Impr
ovem
ent P
lan
insp
ectio
n
A.4
.1.
Impr
ove
lev-
els
of c
omp
lianc
e in
DC
S
Leve
l of c
omp
li-an
ce im
prov
ed b
y 5
% fr
om b
asel
ine
Leve
l of c
omp
li-an
ce im
prov
ed b
y 5
% fr
om b
asel
ine
of p
revi
ous
year
Leve
l of c
omp
li-an
ce im
pro
ved
by
5 %
from
bas
elin
e of
pre
viou
s ye
ar
Leve
l of c
omp
li-an
ce im
pro
ved
by
5 %
from
bas
elin
e
Leve
l of c
omp
li-an
ce im
pro
ved
by
5 %
from
bas
elin
e
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
SE
CU
RIT
Y O
PE
RA
TIO
NS
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
B.1
.To
prev
ent p
er-
sons
inca
rcer
ated
fr
om p
artic
ipat
ing
in c
rimin
al a
c-tiv
ities
& e
scap
ing,
by
pro
vidi
ng a
n en
viro
nmen
t tha
t en
sure
s th
e sa
fety
of
all
per
sons
en-
trus
ted
to th
e d
e-pa
rtm
ent’s
car
e as
w
ell a
s th
e sa
fety
of
the
pub
lic.
Num
ber
of a
s-sa
ults
in C
orre
c-tio
nal C
entr
es a
nd
Rem
and
Det
en-
tion
faci
litie
s (p
er
10 0
00 in
mat
es);
Per
cent
age
of c
or-
rect
iona
l cen
tres
an
d re
man
d d
eten
-tio
n fa
cilit
ies
with
ac
cess
sec
urity
tu
rnst
iles
inst
alle
d an
d fu
nctio
ning
vs
the
tota
l num
ber
of
cor
rect
iona
l ce
ntre
s an
d re
man
d d
eten
tion
faci
litie
s p
lann
ed
to h
ave
inst
alle
d an
d fu
nctio
ning
tu
rnst
yles
; Num
ber
of
esc
apes
from
C
orre
ctio
nal
Cen
tres
and
Re-
man
d D
eten
tion
Faci
litie
s (p
er 1
00
0 in
mat
es) p
er
year
; Per
cent
age
of v
ette
d p
erso
nnel
vs
the
tota
l tot
al
per
sonn
el r
equi
ring
vett
ing;
Num
ber
of
unna
tura
l dea
ths
mea
sure
d p
er 1
0 00
0 in
mat
es
B.1
.1. C
omp
lianc
e w
ith S
ecur
ity p
oli-
cies
, pro
cedu
res,
st
and
ards
& a
pp
li-ca
ble
legi
slat
ion
Sec
urity
Pol
i-ci
es, p
roce
dure
s,
stan
dar
ds a
nd a
p-
plic
able
legi
slat
ion
imp
lem
ente
d.
Sec
urity
Pol
i-ci
es, p
roce
dure
s,
stan
dar
ds a
nd a
p-
plic
able
legi
slat
ion
imp
lem
ente
d.
Sec
urity
Pol
i-ci
es, p
roce
dur
es,
stan
dar
ds
and
ap-
plic
able
legi
slat
ion
imp
lem
ente
d.
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Rep
ort o
n nu
mb
er
of o
ffici
als
invo
lved
in
ass
istin
g es
-ca
pes
and
err
one-
ous
rele
ases
Rep
ort o
n nu
mb
er
of o
ffici
als
invo
lved
in
ass
istin
g es
-ca
pes
and
err
one-
ous
rele
ases
Rep
ort o
n nu
mb
er
of o
ffici
als
invo
lved
in
ass
istin
g es
-ca
pes
and
err
one-
ous
rele
ases
Rep
ort o
n nu
mb
er
of o
ffici
als
invo
lved
in
ass
istin
g es
-ca
pes
and
err
one-
ous
rele
ases
Rep
ort o
n nu
mb
er
of o
ffici
als
invo
lved
in
ass
istin
g es
-ca
pes
and
err
one-
ous
rele
ases
Act
ion
plan
s ba
sed
on th
reat
and
ris
k an
alys
is r
epor
t im
ple
men
ted
Act
ion
plan
s ba
sed
on th
reat
and
ris
k an
alys
is r
epor
t im
ple
men
ted
Act
ion
pla
ns b
ased
on
thre
at a
nd r
isk
anal
ysis
rep
ort
imp
lem
ente
d
Act
ion
pla
ns b
ased
on
thre
at a
nd r
isk
anal
ysis
rep
ort
imp
lem
ente
d
Act
ion
pla
ns b
ased
on
thre
at a
nd r
isk
anal
ysis
rep
ort
imp
lem
ente
d
B.1
.2. I
mpr
ove
secu
rity
man
age-
men
t to
impr
ove
det
entio
n &
wor
k-in
g en
viro
nmen
t of
inm
ates
, sta
ff,
serv
ice
prov
ider
s &
sa
fety
of t
he p
ublic
Com
plia
nce
im-
prov
ed b
y 10
%C
omp
lianc
e im
-pr
oved
by
10%
Com
plia
nce
im-
prov
ed b
y 10
%R
evie
w a
nd/o
r se
t ne
w t
arge
tsR
evie
w a
nd/o
r se
t ne
w t
arge
ts
Rol
l out
of 8
ad-
ditio
nal s
ites
with
se
curit
y ac
cess
co
ntro
l & fe
nces
Pha
sed-
in im
ple
-m
enta
tion
of a
co
mpr
ehen
sive
se
curit
y te
chno
l-og
y m
anag
emen
t p
lan
Pha
sed-
in im
ple
-m
enta
tion
of a
co
mp
rehe
nsiv
e se
curit
y te
chno
l-og
y m
anag
emen
t p
lan
Pha
sed-
in im
ple
-m
enta
tion
of a
co
mp
rehe
nsiv
e se
curit
y te
chno
l-og
y m
anag
emen
t p
lan
Pha
sed-
in im
ple
-m
enta
tion
of a
co
mp
rehe
nsiv
e se
curit
y te
chno
l-og
y m
anag
emen
t p
lan
Rep
ort o
n P
rovi
-si
on o
f acc
ess
secu
rity
at D
CS
fa
cilit
ies
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
OPERATIONS STRATEGY
SE
CU
RIT
Y O
PE
RA
TIO
NS
ST
RA
TE
GY
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
Less
than
4,3
in
mat
es p
er 1
0 00
0 in
mat
es w
ho
esca
pe
Less
than
3,9
in
mat
es p
er 1
0 00
0 in
mat
es w
ho
esca
pe
Less
than
3,6
in
mat
es p
er 1
0 00
0 in
mat
es w
ho
esca
pe
Less
than
3,2
in
mat
es p
er 1
0 00
0 in
mat
es w
ho
esca
pe
Less
than
3
inm
ates
per
10
000
inm
ates
who
es
cap
e
Less
than
83
as-
saul
ts p
er 1
0 00
0 in
mat
es in
DC
S
faci
litie
s
Less
than
74
as-
saul
ts p
er 1
0 00
0 in
mat
es in
DC
S
faci
litie
s
Less
than
68
as-
saul
ts p
er 1
0 00
0 in
mat
es in
DC
S
faci
litie
s
Less
than
61
as-
saul
ts p
er 1
0 00
0 in
mat
es in
DC
S
faci
litie
s
Less
than
58
as-
saul
ts p
er 1
0 00
0 in
mat
es in
DC
S
faci
litie
s
B.1
.3.Im
plem
ent
Op
erat
ion
Vala
Less
than
3,3
un-
natu
ral d
eath
s p
er
10 0
00 in
mat
es in
D
CS
faci
litie
s
Less
than
3,2
un-
natu
ral d
eath
s p
er
10 0
00 in
mat
es in
D
CS
faci
litie
s
Less
than
3,0
un-
natu
ral d
eath
s p
er
10 0
00 in
mat
es in
D
CS
faci
litie
s
Less
than
2,8
un-
natu
ral d
eath
s p
er
10 0
00 in
mat
es in
D
CS
faci
litie
s
Less
than
2.7
un-
natu
ral d
eath
s p
er
10 0
00 in
mat
es in
D
CS
faci
litie
s
10%
red
uctio
n in
se
curit
y in
cid
ents
ov
er th
e Fe
stiv
e S
easo
n
10%
red
uctio
n in
se
curit
y in
cid
ents
ov
er th
e Fe
stiv
e S
easo
n
10%
red
uctio
n in
se
curit
y in
cid
ents
ov
er th
e Fe
stiv
e S
easo
n
10%
red
uctio
n in
se
curit
y in
cid
ents
ov
er th
e Fe
stiv
e S
easo
n
10%
red
uctio
n in
se
curit
y in
cid
ents
ov
er th
e Fe
stiv
e S
easo
n
Effe
ctiv
enes
s of
O
per
atio
n Va
la
eval
uate
d
Effe
ctiv
enes
s of
O
per
atio
n Va
la
eval
uate
d
Effe
ctiv
enes
s of
O
per
atio
n Va
la
eval
uate
d
Effe
ctiv
enes
s of
O
per
atio
n Va
la
eval
uate
d
Effe
ctiv
enes
s of
O
per
atio
n Va
la
eval
uate
d
�0 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �1
OPERATIONS STRATEGY
CO
RR
EC
TIO
NS
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2Ye
ar 4
(20
12/1
3)
Year
5 (
2013
/14
)
Per
cent
age
of
offe
nder
s w
ith
wor
k op
port
uni-
ties
calc
ulat
ed
agai
nst t
he to
tal
offe
nder
pop
ula-
tion
who
qua
lify
for
wor
k op
por-
tuni
ties;
P
erce
ntag
e of
of-
fend
ers
com
ple
t-in
g pr
e-re
leas
e pr
ogra
mm
es c
al-
cula
ted
agai
nst
the
tota
l num
ber
of
offe
nder
s w
ith
appr
oved
par
ole
dat
es
• •
rega
rd to
pre
-sc
ribed
inte
rval
s b
etw
een
mea
ls
imp
lem
ente
d at
13
8 co
rrec
tiona
l ce
ntre
s:
rega
rd to
pre
-sc
ribed
inte
rval
s b
etw
een
mea
ls
imp
lem
ente
d189
co
rrec
tiona
l cen
-tr
es:
reg
ard
to p
re-
scrib
ed in
terv
als
bet
wee
n m
eals
im
ple
men
ted
at
all c
orre
ctio
nal
cent
res:
C.1
.3. I
mp
lem
ent
Cor
rect
iona
l Sen
tC
ompi
le C
SP
s fo
r 11
000
new
ly
adm
itted
offe
nder
s se
rvin
g 24
mon
ths
and
mor
e in
ded
i-ca
ted
adm
issi
on /
as
sess
men
t cen
tres
of
exp
ertis
e;
Com
pile
CS
Ps
for
12 1
00 n
ewly
ad
mitt
ed o
ffend
ers
serv
ing
24 m
onth
s an
d m
ore
in d
edi-
cate
d ad
mis
sion
/
asse
ssm
ent c
en-
tres
of e
xper
tise;
Com
pile
CS
Ps
for
13 3
10 n
ewly
ad
mitt
ed o
ffend
ers
serv
ing
24 m
onth
s an
d m
ore
in d
edi-
cate
d ad
mis
sion
/
asse
ssm
ent c
en-
tres
of e
xper
tise;
Com
pile
CS
Ps
for
1464
0 ne
wly
ad
mitt
ed o
ffend
ers
serv
ing
24 m
onth
s an
d m
ore
in d
edi-
cate
d ad
mis
sion
/
asse
ssm
ent c
en-
tres
of e
xper
tise;
Com
pile
CS
Ps
for
1610
0 ne
wly
ad
mitt
ed o
ffend
ers
serv
ing
24 m
onth
s an
d m
ore
in d
edi-
cate
d ad
mis
sion
/
asse
ssm
ent c
en-
tres
of e
xper
tise;
CS
Ps
com
pile
d fo
r al
l offe
nder
s th
at
wer
e se
nten
ced
for
24 m
onth
s an
d m
ore
with
par
ole
cons
ider
atio
n d
ates
CS
Ps
com
pile
d fo
r al
l offe
nder
s th
at
wer
e se
nten
ced
for
24 m
onth
s an
d m
ore
with
par
ole
cons
ider
atio
n d
ates
CS
Ps
com
pile
d fo
r al
l offe
nder
s th
at
wer
e se
nten
ced
for
24 m
onth
s an
d m
ore
with
par
ole
cons
ider
atio
n d
ates
CS
Ps
com
pile
d fo
r al
l offe
nder
s th
at
wer
e se
nten
ced
for
24 m
onth
s an
d m
ore
with
par
ole
cons
ider
atio
n d
ates
CS
Ps
com
pile
d fo
r al
l offe
nder
s th
at
wer
e se
nten
ced
for
24 m
onth
s an
d m
ore
with
par
ole
cons
ider
atio
n d
ates
Red
uce
back
log
(536
14) o
f CS
Ps
by
5% (2
681)
Red
uce
back
log
(509
33) o
f CS
Ps
by 1
0%
(509
3)
Red
uce
back
log
(458
40) o
f CS
Ps
by 1
5% (6
876
)
Red
uce
back
log
(389
64) o
f CS
Ps
by 2
0%
(779
3)
Red
uce
back
log
(311
71) o
f CS
Ps
by
25%
(779
3)
Rep
ort o
n th
e im
ple
men
tatio
n of
C
SP
usi
ng C
SP
RF.
Rep
ort o
n th
e im
ple
men
tatio
n of
C
SP
usi
ng C
SP
RF
Rep
ort o
n th
e im
ple
men
tatio
n of
C
SP
usi
ng C
SP
RF
Rep
ort o
n th
e im
ple
men
tatio
n of
C
SP
usi
ng C
SP
RF
Rep
ort o
n th
e im
ple
men
tatio
n of
C
SP
usi
ng C
SP
RF
CO
RR
EC
TIO
NS
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2Ye
ar 4
(20
12/1
3)
Year
5 (
2013
/14
)
C.1
. To
addr
ess
the
spec
ific
reha
-bi
litat
ion
need
s of
p
erso
ns w
ho h
ave
bee
n se
nten
ced
to c
orre
ctio
nal
sup
ervi
sion
or
sent
ence
d to
in
carc
erat
ion
in
a co
rrec
tiona
l ce
ntre
or
paro
led,
th
roug
h re
gula
r as
sess
men
t and
pr
ovid
ing
corr
ec-
tiona
l pro
gram
mes
to
add
ress
all
the
elem
ents
ass
oci-
ated
with
offe
ndin
g b
ehav
iour
.
Per
cent
age
of
over
crow
ding
in
Cor
rect
iona
l C
entr
es a
nd R
e-m
and
Det
entio
n fa
cilit
ies;
Per
cent
age
of
inca
rcer
ated
of
fend
ers
with
se
nten
ces
long
er
than
24
mon
ths
with
cor
rec-
tiona
l sen
tenc
e p
lans
ver
sus
the
num
ber
of
offe
nder
s w
ith
sent
ence
s lo
nger
th
an 2
4 m
onth
s;P
erce
ntag
e of
co
mpr
ehen
sive
pr
ofile
s co
m-
pile
d w
ithin
21
day
s ve
rsus
the
tota
l num
ber
of
offe
nder
s th
at
shou
ld h
ave
bee
n pr
ofile
d w
ithin
21
day
s;P
erce
ntag
e of
offe
nder
s pa
rtic
ipat
ing
in
a co
rrec
tions
pr
ogra
mm
e ca
l-cu
late
d ag
ains
t th
ose
who
are
el
igib
le fo
r ca
re
prog
ram
mes
in
term
s of
thei
r se
nten
ce p
lans
;
• • • •
C.1
.1. C
omp
lianc
e w
ith p
olic
ies
pro-
cedu
res,
sta
nd-
ards
, pro
gram
mes
an
d ap
plic
able
le
gisl
atio
n
Cor
rect
ions
Pol
i-ci
es, p
roce
dure
s,
stan
dar
ds a
nd a
p-
plic
able
legi
slat
ion
imp
lem
ente
d.
Cor
rect
ions
Pol
i-ci
es, p
roce
dure
s,
stan
dar
ds a
nd a
p-
plic
able
legi
slat
ion
imp
lem
ente
d.
Cor
rect
ions
Pol
i-ci
es, p
roce
dur
es,
stan
dar
ds
and
ap-
plic
able
legi
slat
ion
imp
lem
ente
d.
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Com
plia
nce
im-
pro
ved
by 1
0%
Com
plia
nce
im-
prov
ed b
y 10
%C
omp
lianc
e im
-pr
oved
by
10%
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Rep
ort o
n of
-fe
nder
enr
olm
ent
and
part
icip
atio
n (in
clud
ing
spec
ial
cate
gorie
s of
of-
fend
ers)
in C
orre
c-tio
ns p
rogr
amm
es
and
serv
ices
ver
sus
targ
ets
set
Rep
ort o
n of
fend
er
enro
lmen
t and
par
-tic
ipat
ion
(incl
udin
g sp
ecia
l cat
ego-
ries
of o
ffend
ers)
in
Cor
rect
ions
pr
ogra
mm
es a
nd
serv
ices
ver
sus
targ
ets
set
Rep
ort o
n of
fend
er
enro
lmen
t and
par
-tic
ipat
ion
(incl
udin
g sp
ecia
l cat
ego-
ries
of o
ffend
ers)
in
Cor
rect
ions
pr
ogra
mm
es a
nd
serv
ices
ver
sus
targ
ets
set
Par
t of c
ontin
ued
job
func
tioni
ng
- no
long
er a
str
a-te
gic
issu
e -
to b
e re
flect
ed in
op
era-
tiona
l pla
n on
ly
Par
t of c
ontin
ued
job
func
tioni
ng
- no
long
er a
str
a-te
gic
issu
e -
to b
e re
flect
ed in
op
era-
tiona
l pla
n on
ly
Pol
icy
on C
ompu
l-so
ry p
rogr
amm
es
imp
lem
ente
d
Pol
icy
on C
ompu
l-so
ry p
rogr
amm
es
imp
lem
ente
d
Pol
icy
on C
ompu
l-so
ry p
rogr
amm
es
imp
lem
ente
d
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
C.1
.2.
Impr
ove
ef-
fect
ive
and
com
pli-
ant a
dmin
istr
atio
n an
d m
anag
emen
t of
Cor
rect
iona
l C
entr
es
Uni
t man
agem
ent,
Str
uctu
red
day
p
rogr
amm
es,
Sec
tion
8 (5
) of t
he
Cor
rect
iona
l Ser
v-ic
es A
ct w
ith
Uni
t man
agem
ent,
Str
uctu
red
day
pr
ogra
mm
es,
Sec
tion
8 (5
) of t
he
Cor
rect
iona
l Ser
v-ic
es A
ct w
ith
Uni
t man
agem
ent,
Str
uctu
red
day
pr
ogra
mm
es,
Sec
tion
8 (5
) of t
he
Cor
rect
iona
l Ser
v-ic
es A
ct w
ith
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CO
RR
EC
TIO
NS
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2Ye
ar 4
(20
12/1
3)
Year
5 (
2013
/14
)
C.1
.4. I
mp
lem
ent
corr
ectio
nal p
ro-
gram
mes
Impr
ove
imp
lem
en-
tatio
n of
cor
rec-
tiona
l pro
gram
mes
vi
z; A
nger
Man
age-
men
t, S
ubst
ance
A
buse
, Pre
para
-to
ry P
rogr
amm
e fo
r S
exua
l Offe
nder
s;
Pre
-rel
ease
; New
B
egin
ning
s; C
ross
R
oads
and
Re-
stor
ativ
e Ju
stic
e by
10
% to
offe
nder
s se
rvin
g 24
mon
ths
and
long
er.
Impr
ove
im-
ple
men
tatio
n of
cor
rect
iona
l pr
ogra
mm
es v
iz;
Ang
er M
anag
e-m
ent,
Sub
stan
ce
Abu
se, P
repa
ra-
tory
Pro
gram
me
for
Sex
ual O
ffend
-er
s; P
re-r
elea
se;
New
Beg
inni
ngs;
C
ross
Roa
ds a
nd
Res
tora
tive
Just
ice
and
Beh
avio
ur
Mod
ifica
tion
by
15%
to o
ffend
ers
serv
ing
24 m
onth
s an
d lo
nger
.
Imp
rove
im-
ple
men
tatio
n of
cor
rect
iona
l pr
ogra
mm
es v
iz;
Ang
er M
anag
e-m
ent,
Sub
stan
ce
Abu
se, P
repa
ra-
tory
Pro
gram
me
for
Sex
ual O
ffend
-er
s; P
re-r
elea
se;
New
Beg
inni
ngs;
C
ross
Roa
ds
and
R
esto
rativ
e Ju
stic
e an
d B
ehav
iour
M
odifi
catio
n by
20
% to
offe
nder
s se
rvin
g 24
mon
ths
and
long
er.
Imp
rove
im-
ple
men
tatio
n of
cor
rect
iona
l p
rogr
amm
es v
iz;
Ang
er M
anag
e-m
ent,
Sub
stan
ce
Abu
se, P
repa
ra-
tory
Pro
gram
me
for
Sex
ual O
ffend
-er
s; P
re-r
elea
se;
New
Beg
inni
ngs;
C
ross
Roa
ds
and
R
esto
rativ
e Ju
stic
e an
d B
ehav
iour
M
odifi
catio
n by
30
% to
offe
nder
s se
rvin
g 24
mon
ths
and
long
er.
Imp
rove
im-
ple
men
tatio
n of
cor
rect
iona
l p
rogr
amm
es v
iz;
Ang
er M
anag
e-m
ent,
Sub
stan
ce
Abu
se, P
repa
ra-
tory
Pro
gram
me
for
Sex
ual O
ffend
-er
s; P
re-r
elea
se;
New
Beg
inni
ngs;
C
ross
Roa
ds
and
R
esto
rativ
e Ju
stic
e an
d B
ehav
iour
M
odifi
catio
n by
25
% to
offe
nder
s se
rvin
g 24
mon
ths
and
long
er.
C.1
.5. I
mpr
ove
Man
agem
ent o
f O
ffend
er p
opul
a-tio
n le
vels
.
Mai
ntai
n le
vel o
f ov
ercr
owdi
ng a
t 40
%
Mai
ntai
n le
vel o
f ov
ercr
owdi
ng a
t 38
%
Mai
ntai
n le
vel o
f ov
ercr
owd
ing
at
36 %
Mai
ntai
n le
vel o
f ov
ercr
owd
ing
at
34 %
Mai
ntai
n le
vel o
f ov
ercr
owd
ing
at
32 %
C.1
.6. E
ffect
ive
man
agem
ent o
f re
man
d d
eten
tion
No
targ
et fo
r ye
ar 1
. To
ol n
ot a
vaila
ble
Imp
lem
ent c
las-
sific
atio
n to
ol fo
r H
igh
risk
rem
and
Det
aine
es
Imp
lem
ent c
las-
sific
atio
n to
ol fo
r H
igh
risk
rem
and
Det
aine
es
Imp
lem
ent c
las-
sific
atio
n to
ol fo
r H
igh
risk
rem
and
Det
aine
es
Imp
lem
ent c
las-
sific
atio
n to
ol fo
r H
igh
risk
rem
and
Det
aine
es
C.1
.7. M
anag
emen
t of
cou
rt a
pp
ear-
ance
s
C.1
.8. V
ideo
Ar-
raig
nmen
t
Bas
elin
e fo
r th
e nu
mb
er o
f det
ain-
ees
not a
pp
earin
g w
hen
requ
ired
esta
blis
hed
Bas
elin
e fo
r th
e nu
mb
er o
f det
ain-
ees
not a
pp
earin
g w
hen
requ
ired
esta
blis
hed
Bas
elin
e fo
r th
e nu
mb
er o
f det
ain-
ees
not a
pp
earin
g w
hen
req
uire
d es
tab
lishe
d
Bas
elin
e fo
r th
e nu
mb
er o
f det
ain-
ees
not a
pp
earin
g w
hen
req
uire
d es
tab
lishe
d
Bas
elin
e fo
r th
e nu
mb
er o
f det
ain-
ees
not a
pp
earin
g w
hen
req
uire
d es
tab
lishe
d
Man
age
the
inst
al-
latio
n of
vid
eo
pos
tpon
emen
t eq
uipm
ent i
n 12
fa
cilit
ies
Man
age
the
inst
al-
latio
n of
vid
eo
post
pone
men
t eq
uipm
ent i
n 10
fa
cilit
ies
Mai
ntai
n; M
onito
r-in
g an
d ev
alua
tion
Mai
ntai
n; M
onito
r-in
g an
d ev
alua
tion
Mai
ntai
n; M
onito
r-in
g an
d ev
alua
tion
OPERATIONS STRATEGY
CO
RR
EC
TIO
NS
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2Ye
ar 4
(20
12/1
3)
Year
5 (
2013
/14
)
C.1
.9. E
ffect
ive
Par
ticip
atio
n in
JC
PS
reg
iona
l and
lo
cal s
ubst
ruct
ures
Inte
ract
ion
with
JC
PS
reg
iona
l and
lo
cal s
ubst
ruc-
ture
s w
ith r
egar
d to
alle
viat
ion
of
over
crow
ding
, im
ple
men
tatio
n of
an
ti-ra
pe
stra
tegi
es.
Inte
ract
ion
with
JC
PS
reg
iona
l and
lo
cal s
ubst
ruc-
ture
s w
ith r
egar
d to
alle
viat
ion
of
over
crow
ding
and
im
ple
men
tatio
n of
an
ti-ra
pe
stra
te-
gies
.
Inte
ract
ion
with
JC
PS
reg
iona
l and
lo
cal s
ubst
ruc-
ture
s w
ith r
egar
d to
alle
viat
ion
of
over
crow
din
g an
d im
ple
men
tatio
n of
an
ti-ra
pe
stra
te-
gies
.
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Num
ber
of c
ases
p
endi
ng tr
ial r
e-du
ced
Num
ber
of c
ases
p
endi
ng tr
ial r
e-du
ced
Num
ber
of c
ases
p
end
ing
tria
l re-
duce
d
Num
ber
of c
ases
p
end
ing
tria
l re-
duc
ed
Num
ber
of c
ases
p
end
ing
tria
l re-
duc
ed
Chi
ld r
eman
d d
etai
nees
rem
oved
to
sec
ure
care
fa
cilit
ies
Chi
ld r
eman
d d
etai
nees
rem
oved
to
sec
ure
care
fa
cilit
ies
Chi
ld r
eman
d d
etai
nees
rem
oved
to
sec
ure
care
fa
cilit
ies
Chi
ld r
eman
d d
etai
nees
rem
oved
to
sec
ure
care
fa
cilit
ies
Chi
ld r
eman
d d
etai
nees
rem
oved
to
sec
ure
care
fa
cilit
ies
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CA
RE
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2Ye
ar 4
(20
12/1
3)
Year
5 (
2013
/14
)
D.1
.To
ensu
re th
e p
erso
nal w
ell-b
e-in
g of
inca
rcer
ated
p
erso
ns b
y pr
ovid
-in
g va
rious
nee
ds-
base
d se
rvic
es.
Num
ber
of
offe
nder
s on
an
tiret
rovi
ral
trea
tmen
t ver
sus
the
num
ber
of o
f-fe
nder
s w
ith th
e C
D4
coun
t bel
ow
200
; N
umb
er o
f of-
fend
ers
who
ha
ve te
sted
HIV
po
sitiv
e vs
the
tota
l num
ber
of
offe
nder
s w
ho h
ave
bee
n te
sted
; P
erce
ntag
e of
of
fend
ers
trea
ted
with
men
tal
illne
sses
vs
the
tota
l offe
nder
po
pula
tion
with
m
enta
l illn
esse
s;
Per
cent
age
of c
are
pro-
gram
mes
pro
-vi
ded
by
exte
rnal
se
rvic
e pr
ovid
-er
s vs
the
tota
l nu
mb
er o
f qua
l-ity
ass
ured
car
e pr
ogra
mm
es p
er
year
;
• • • •
D.1
.1. C
omp
li-an
ce w
ith p
oli-
cies
, pro
cedu
res,
pr
ogra
mm
es,
stan
dar
ds a
nd a
p-
plic
able
legi
slat
ion
Car
e P
olic
ies,
pro
-ce
dure
s, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n im
ple
-m
ente
d.
Car
e P
olic
ies,
pro
-ce
dure
s, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n im
ple
-m
ente
d.
Car
e P
olic
ies,
pro
-ce
dur
es, s
tand
ard
s an
d ap
plic
able
le
gisl
atio
n im
ple
-m
ente
d.
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Rep
ort o
n of
-fe
nder
enr
olm
ent
and
part
icip
atio
n (in
clud
ing
spec
ial
cate
gorie
s of
of-
fend
ers)
in S
ocia
l W
ork,
Psy
chol
ogi-
cal,
Spi
ritua
l Car
e an
d H
IV a
nd A
IDS
pr
ogra
mm
es a
nd
serv
ices
ver
sus
targ
ets
set
Rep
ort o
n of
-fe
nder
enr
olm
ent
and
part
icip
atio
n (in
clud
ing
spec
ial
cate
gorie
s of
of-
fend
ers)
in S
ocia
l W
ork,
Psy
chol
ogi-
cal,
Spi
ritua
l Car
e an
d H
IV a
nd A
IDS
pr
ogra
mm
es a
nd
serv
ices
ver
sus
targ
ets
set
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Pol
icy
on C
ompu
l-so
ry p
rogr
amm
es
imp
lem
ente
d
Pol
icy
on C
ompu
l-so
ry p
rogr
amm
es
imp
lem
ente
d
Pol
icy
on C
ompu
l-so
ry p
rogr
amm
es
imp
lem
ente
d
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
D.1
.2. P
rovi
de
pr
imar
y he
alth
ca
re s
ervi
ces
to a
ll of
fend
ers,
aw
aitin
g tr
ial d
etai
nees
and
ba
bies
of i
ncar
cer-
ated
mot
hers
.
Prim
ary
heal
th
care
ser
vice
s (in
clud
ing
gove
rn-
men
t prio
rity
heal
th
prog
ram
mes
) pr
ovid
ed a
t all
corr
ectio
nal h
ealth
fa
cilit
ies
Prim
ary
heal
th
care
ser
vice
s (in
clud
ing
gove
rn-
men
t prio
rity
heal
th
prog
ram
mes
) pr
ovid
ed a
t all
corr
ectio
nal h
ealth
fa
cilit
ies
Prim
ary
heal
th
care
ser
vice
s (in
clud
ing
gove
rn-
men
t prio
rity
heal
th
prog
ram
mes
) pr
ovid
ed a
t all
corr
ectio
nal h
ealth
fa
cilit
ies
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
OPERATIONS STRATEGY
CA
RE
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2Ye
ar 4
(20
12/1
3)
Year
5 (
2013
/14
)
Per
cent
age
of
offe
nder
s pa
r-tic
ipat
ing
in c
are
prog
ram
mes
vs
the
tota
l of
fend
er p
opu-
latio
n w
ho a
re
elig
ible
for
care
pr
ogra
mm
es in
te
rms
of th
eir
sent
ence
pla
ns;
Per
cent
age
of
offe
nder
s pa
r-tic
ipat
ing
in c
are
prog
ram
mes
vs
th
e to
tal o
ffend
er
popu
latio
n;
Per
cent
age
of o
f-fe
nder
s on
med
i-ca
l tre
atm
ent f
or
com
mun
icab
le
dise
ases
exc
lud-
ing
HIV
and
Aid
s,
hyp
erte
nsio
n an
d di
abet
es v
s th
e to
tal o
ffend
er
popu
latio
n
• •
D.1
.3. I
mp
lem
ent
the
pha
rmac
eutic
al
serv
ices
fram
e-w
ork
D.1
.4. I
mpr
ove
coop
erat
ion
with
re
gion
al D
epar
t-m
ents
of H
ealth
Bas
elin
e in
form
a-tio
n es
tab
lishe
d on
the
stat
us o
f p
harm
aceu
tical
se
rvic
es a
ccor
d-in
g to
the
exis
ting
fram
ewor
k.
Man
age
and
repo
rt
on th
e st
atus
of
pha
rmac
eutic
al
serv
ices
acc
ordi
ng
to th
e ne
w fr
ame-
wor
k.
Man
age
and
rep
ort
on th
e st
atus
of
pha
rmac
eutic
al
serv
ices
acc
ord
ing
to th
e fr
amew
ork.
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
SL
As
on h
ealth
ca
re s
ervi
ce p
rovi
-si
on
SL
As
on h
ealth
ca
re s
ervi
ce p
rovi
-si
on
SL
As
on h
ealth
ca
re s
ervi
ce p
rovi
-si
on
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
D.1
.5. P
rovi
de
Soc
ial W
ork,
P
sych
olog
ical
an
d S
pirit
ual C
are
need
s ba
sed
prog
ram
mes
and
se
rvic
es
Soc
ial W
ork,
P
sych
olog
ical
an
d S
pirit
ual C
are
need
s ba
sed
pro
gram
mes
and
se
rvic
es im
ple
-m
ente
d
Soc
ial W
ork,
P
sych
olog
ical
an
d S
pirit
ual C
are
need
s ba
sed
prog
ram
mes
and
se
rvic
es im
ple
-m
ente
d
Soc
ial W
ork,
P
sych
olog
ical
an
d S
piri
tual
Car
e ne
eds
base
d pr
ogra
mm
es a
nd
serv
ices
imp
le-
men
ted
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Impa
ct m
easu
re-
men
t ins
trum
ent
imp
lem
ente
d.
Impa
ct m
easu
re-
men
t ins
trum
ent
imp
lem
ente
d.
Impa
ct m
easu
re-
men
t ins
trum
ent
imp
lem
ente
d.
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
D.1
. 6. I
mpr
ove
stak
e ho
lder
in
volv
emen
t in
the
del
iver
y of
Soc
ial
Wor
k, P
sych
o-lo
gica
l, S
pirit
ual
Car
e an
d H
IV a
nd
AID
S n
eeds
bas
ed
prog
ram
mes
and
se
rvic
es
D.1
.7. P
rovi
de
com
-pr
ehen
sive
HIV
and
A
IDS
pro
gram
mes
an
d se
rvic
es to
all
offe
nder
s
Par
tner
ship
s w
ith
com
mun
ity m
em-
ber
s an
d ot
her
role
pla
yers
and
st
akeh
old
ers
in th
e d
eliv
ery
of S
ocia
l W
ork,
Psy
cho-
logi
cal,
Spi
ritua
l C
are
and
HIV
and
A
IDS
nee
ds b
ased
p
rogr
amm
es a
nd
serv
ices
form
alis
ed
Par
tner
ship
s w
ith
com
mun
ity m
em-
ber
s an
d ot
her
role
pla
yers
and
st
akeh
old
ers
in th
e d
eliv
ery
of S
ocia
l W
ork,
Psy
cho-
logi
cal,
Spi
ritua
l C
are
and
HIV
and
A
IDS
nee
ds b
ased
pr
ogra
mm
es a
nd
serv
ices
form
alis
ed
Par
tner
ship
s w
ith
com
mun
ity m
em-
ber
s an
d ot
her
role
pla
yers
and
st
akeh
old
ers
in th
e d
eliv
ery
of S
ocia
l W
ork,
Psy
cho-
logi
cal,
Sp
iritu
al
Car
e an
d H
IV a
nd
AID
S n
eed
s ba
sed
prog
ram
mes
and
se
rvic
es fo
rmal
ised
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
KA
PB
tool
imp
le-
men
ted
in 4
0%
of
man
agem
ent a
reas
KA
PB
tool
imp
le-
men
ted
in 6
0%
of
man
agem
ent a
reas
KA
PB
tool
imp
le-
men
ted
in 8
0%
of
man
agem
ent a
reas
KA
PB
tool
imp
le-
men
ted
in 1
00%
of
man
agem
ent a
reas
Rev
iew
and
/or
set
new
tar
gets
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
CA
RE
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2Ye
ar 4
(20
12/1
3)
Year
5 (
2013
/14
)
HIV
and
AID
S
pro
gram
mes
and
se
rvic
es im
ple
-m
ente
d
HIV
and
AID
S
prog
ram
mes
and
se
rvic
es im
ple
-m
ente
d
HIV
and
AID
S
prog
ram
mes
and
se
rvic
es im
ple
-m
ente
d
HIV
and
AID
S
pro
gram
mes
and
se
rvic
es im
ple
-m
ente
d
HIV
and
AID
S
pro
gram
mes
and
se
rvic
es im
ple
-m
ente
d
D.1
.8. E
ffect
ive
part
icip
atio
n in
S
ocia
l Sec
tor
prov
inci
al a
nd lo
cal
leve
l sub
stru
ctur
es
Rep
rese
ntat
ion
in M
unic
ipal
and
P
rovi
ncia
l mee
tings
an
d su
b-s
truc
-tu
res.
Rep
rese
ntat
ion
in M
unic
ipal
and
P
rovi
ncia
l mee
tings
an
d su
b-s
truc
-tu
res.
Rep
rese
ntat
ion
in M
unic
ipal
and
P
rovi
ncia
l mee
tings
an
d su
b-s
truc
-tu
res.
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Iden
tify
and
enga
ge
in c
omm
unity
p
roje
cts
and
serv
-ic
es to
str
engt
hen
loca
l and
pro
vinc
ial
initi
ativ
es a
nd p
riori-
ties.
Iden
tify
and
enga
ge
in c
omm
unity
p
roje
cts
and
serv
-ic
es to
str
engt
hen
loca
l and
pro
vinc
ial
initi
ativ
es a
nd p
riori-
ties.
Iden
tify
and
enga
ge
in c
omm
unity
p
roje
cts
and
serv
-ic
es to
str
engt
hen
loca
l and
pro
vinc
ial
initi
ativ
es a
nd p
riori-
ties.
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
OPERATIONS STRATEGY
DE
VE
LOP
ME
NT
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
E.1
.To
prov
ide
need
s-ba
sed
educ
atio
nal,
skill
s an
d ot
her
dev
el-
opm
ent-
rela
ted
prog
ram
mes
, to
faci
litat
e th
e re
inte
-gr
atio
n of
offe
nd-
ers
into
com
mun
i-tie
s.
Num
ber
of o
f-fe
nder
s pa
rtic
i-pa
ting
in li
tera
cy
prog
ram
mes
ag
ains
t tho
se
iden
tified
to
part
icip
ate
as p
er
thei
r S
ente
nce
Pla
ns;
Per
cent
age
of
offe
nder
s w
ho
have
reg
iste
red
for
AB
ET
pro-
gram
mes
ver
sus
the
tota
l offe
nd-
ers
elig
ible
for
AB
ET;
P
erce
ntag
e of
of
fend
ers
in F
ET
Pro
gram
mes
cal
-cu
late
d ag
ains
t th
e to
tal o
ffend
er
popu
latio
n el
igi-
ble
for
FET;
P
erce
ntag
e of
of
fend
ers
par-
ticip
atin
g in
ski
lls
dev
elop
men
t pr
ogra
mm
es
vs t
he to
tal
offe
nder
pop
u-la
tion
who
are
el
igib
le fo
r sk
ills
dev
elop
men
t pr
ogra
mm
es in
te
rms
of th
eir
sent
ence
pla
ns;
• • • •
E.1
.1. C
omp
li-an
ce w
ith p
oli-
cies
, pro
cedu
res,
pr
ogra
mm
es,
stan
dar
ds a
nd a
p-
plic
able
legi
slat
ion
Dev
elop
men
t Pol
i-ci
es, p
roce
dure
s,
stan
dar
ds a
nd a
p-
plic
able
legi
slat
ion
imp
lem
ente
d.
Dev
elop
men
t Pol
i-ci
es, p
roce
dure
s,
stan
dar
ds a
nd a
p-
plic
able
legi
slat
ion
imp
lem
ente
d.
Dev
elop
men
t Pol
i-ci
es, p
roce
dur
es,
stan
dar
ds
and
ap-
plic
able
legi
slat
ion
imp
lem
ente
d.
Dev
elop
men
t Pol
i-ci
es, p
roce
dur
es,
stan
dar
ds
and
ap-
plic
able
legi
slat
ion
imp
lem
ente
d.
Dev
elop
men
t Pol
i-ci
es, p
roce
dur
es,
stan
dar
ds
and
ap-
plic
able
legi
slat
ion
imp
lem
ente
d.
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
DE
VE
LOP
ME
NT
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Yea
r 1
(20
09/1
0)
Yea
r 2
(201
0/1
1)Y
ear
3 (2
011/
12)
Yea
r 4
(201
2/1
3)
Yea
r 5
(201
3/1
4)
Per
cent
age
of
offe
nder
s in
-vo
lved
in s
port
s,
recr
eatio
n, a
rts
and
cultu
re
prog
ram
mes
cal
-cu
late
d ag
ains
t th
e to
tal o
ffend
er
popu
latio
n p
er
year
; P
erce
ntag
e of
of
fend
ers
part
ici-
patin
g in
pro
duc-
tion
wor
ksho
p an
d ag
ricul
ture
pr
ogra
mm
es v
s th
e to
tal o
f-fe
nder
pop
ula-
tion
who
are
el
igib
le fo
r su
ch
prog
ram
mes
in
term
s of
thei
r se
nten
ce p
lans
• •
Com
plia
nce
im-
prov
ed b
y 10
%C
omp
lianc
e im
-pr
oved
by
10%
Com
plia
nce
im-
prov
ed b
y 10
%R
evie
w a
nd/o
r se
t ne
w t
arge
tsR
evie
w a
nd/o
r se
t ne
w t
arge
ts
Rep
ort o
n of
-fe
nder
enr
olm
ent
and
part
icip
atio
n (in
clud
ing
spec
ial
cate
gorie
s of
of-
fend
ers)
in F
orm
al
Edu
catio
n, S
kills
D
evel
opm
ent,
SR
AC
, Pro
duct
ion
Wor
ksho
ps a
nd
Agr
icul
ture
pro
-gr
amm
es v
ersu
s ta
rget
s se
t
Rep
ort o
n of
-fe
nder
enr
olm
ent
and
part
icip
atio
n (in
clud
ing
spec
ial
cate
gorie
s of
of-
fend
ers)
in F
orm
al
Edu
catio
n, S
kills
D
evel
opm
ent,
SR
AC
, Pro
duct
ion
Wor
ksho
ps a
nd
Agr
icul
ture
pro
-gr
amm
es v
ersu
s ta
rget
s se
t
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
OPERATIONS STRATEGY
Pol
icy
on C
ompu
l-so
ry p
rogr
amm
es
imp
lem
ente
d
Pol
icy
on C
ompu
l-so
ry p
rogr
amm
es
imp
lem
ente
d
Pol
icy
on C
ompu
l-so
ry p
rogr
amm
es
imp
lem
ente
d
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
E
.1.2
. Enh
ance
ed
ucat
ion
leve
ls o
f of
fend
ers
Form
al E
duca
tion
prog
ram
mes
and
se
rvic
es im
ple
-m
ente
d
Form
al E
duca
tion
prog
ram
mes
and
se
rvic
es im
ple
-m
ente
d
Form
al E
duc
atio
n pr
ogra
mm
es a
nd
serv
ices
imp
le-
men
ted
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
E1.3
. Enh
ance
pa
rtic
ipat
ion
of o
ffend
ers
in
spor
ts, r
ecre
atio
n,
arts
, and
cul
ture
pr
ogra
mm
es a
nd
serv
ices
E.1
.4. I
mpr
ovem
ent
of t
he s
kills
util
isa-
tion
of o
ffend
ers
and
enha
ncem
ent
of o
ppo
rtun
ities
for
thei
r em
plo
yabi
lity
Spo
rts,
rec
reat
ion,
ar
ts, a
nd c
ultu
re
prog
ram
mes
and
se
rvic
es im
ple
-m
ente
d
Spo
rts,
rec
reat
ion,
ar
ts, a
nd c
ultu
re
prog
ram
mes
and
se
rvic
es im
ple
-m
ente
d
Sp
orts
, rec
reat
ion,
ar
ts, a
nd c
ultu
re
prog
ram
mes
and
se
rvic
es im
ple
-m
ente
d
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
S
kills
Dev
elop
-m
ent M
aste
r P
lan
imp
lem
ente
d
Imp
lem
ent t
he
Ski
lls D
evel
opm
ent
Mas
ter
Pla
n.
Imp
lem
ent t
he
Ski
lls D
evel
opm
ent
Mas
ter
Pla
n.
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Op
port
uniti
es fo
r sk
ills
utili
satio
n an
d em
plo
yabi
lity
of o
f-fe
nder
s im
prov
ed
by 2
0%
of t
he
base
line
in A
gric
ul-
ture
and
Pro
duc-
tion
wor
ksho
ps
Op
port
uniti
es fo
r sk
ills
utili
satio
n an
d em
plo
yabi
lity
of o
f-fe
nder
s im
prov
ed
by 2
5% o
f the
ba
selin
e in
Agr
icul
-tu
re a
nd P
rodu
c-tio
n w
orks
hops
Op
por
tuni
ties
for
skill
s ut
ilisa
tion
and
emp
loya
bili
ty o
f of-
fend
ers
imp
rove
d by
27%
of t
he
base
line
in A
gric
ul-
ture
and
Pro
duc
-tio
n w
orks
hops
Op
por
tuni
ties
for
skill
s ut
ilisa
tion
and
emp
loya
bili
ty o
f of-
fend
ers
imp
rove
d 30
% o
f the
bas
e-lin
e in
Agr
icul
ture
an
d P
rod
uctio
n w
orks
hops
Op
por
tuni
ties
for
skill
s ut
ilisa
tion
and
emp
loya
bili
ty o
f of-
fend
ers
imp
rove
d by
32%
of t
he
base
line
in A
gric
ul-
ture
and
Pro
duc
-tio
n w
orks
hops
Mas
ter
Pla
ns fo
r P
rodu
ctio
n W
ork-
shop
s an
d A
gric
ul-
ture
. im
plem
ente
d
Mas
ter
Pla
ns fo
r P
rodu
ctio
n W
ork-
shop
s an
d A
gric
ul-
ture
. im
plem
ente
d
Mas
ter
Pla
ns fo
r P
rod
uctio
n W
ork-
shop
s an
d A
gric
ul-
ture
. im
ple
men
ted
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
E.1
.5. I
mpl
e-m
ent t
he in
com
e ge
nera
tion
and
pove
rty
alle
viat
ion
stra
tegy
Farm
pla
ns a
nd th
e pr
oduc
tion
wor
k-sh
op s
ched
ules
im
ple
men
ted
Farm
pla
ns a
nd th
e pr
oduc
tion
wor
k-sh
op s
ched
ules
im
ple
men
ted
Farm
pla
ns a
nd th
e pr
oduc
tion
wor
k-sh
op s
ched
ules
im
ple
men
ted
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Inco
me
gene
ra-
tion
incr
ease
d by
R
0.25
mill
ion
of
the
base
line
by th
e sa
les
of s
urp
lus
prod
ucts
.
Inco
me
gene
ra-
tion
incr
ease
d by
R
0.25
mill
ion
of
the
base
line
by th
e sa
les
of s
urp
lus
prod
ucts
.
Inco
me
gene
ra-
tion
incr
ease
d by
R
0.25
mill
ion
of
the
base
line
by th
e sa
les
of s
urp
lus
prod
ucts
.
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
DE
VE
LOP
ME
NT
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Yea
r 1
(20
09/1
0)
Yea
r 2
(201
0/1
1)Y
ear
3 (2
011/
12)
Yea
r 4
(201
2/1
3)
Yea
r 5
(201
3/1
4)
�0 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �1
DE
VE
LOP
ME
NT
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1 (
2009
/10
)Ye
ar 2
(20
10/1
1)Ye
ar 3
(20
11/1
2)
Year
4 (
2012
/13
)Ye
ar 5
(20
13/1
4)
Reg
iona
l int
egra
ted
pove
rty
alle
viat
ion
prog
ram
me
imp
le-
men
ted
Reg
iona
l int
egra
ted
pove
rty
alle
viat
ion
prog
ram
me
imp
le-
men
ted
Reg
iona
l int
egra
ted
pove
rty
alle
viat
ion
prog
ram
me
imp
le-
men
ted
Reg
iona
l int
egra
ted
pov
erty
alle
viat
ion
pro
gram
me
imp
le-
men
ted
Reg
iona
l int
egra
ted
pov
erty
alle
viat
ion
pro
gram
me
imp
le-
men
ted
E.1
.6. I
mpr
ove
stak
e ho
lder
in
volv
emen
t in
the
del
iver
y of
For
mal
E
duca
tion,
Ski
lls
Dev
elop
men
t, S
RA
C, P
rodu
c-tio
n W
orks
hops
an
d A
gric
ultu
re
prog
ram
mes
and
se
rvic
es
Par
tner
ship
s fo
rmal
ized
with
co
mm
unity
mem
-b
ers
and
othe
r ro
le p
laye
rs a
nd
stak
ehol
der
s in
the
del
iver
y of
For
mal
E
duca
tion,
Ski
lls
Dev
elop
men
t, S
RA
C, P
rodu
c-tio
n W
orks
hops
an
d A
gric
ultu
re
prog
ram
mes
and
se
rvic
es
Par
tner
ship
s fo
rmal
ized
with
co
mm
unity
mem
-b
ers
and
othe
r ro
le p
laye
rs a
nd
stak
ehol
der
s in
the
del
iver
y of
For
mal
E
duca
tion,
Ski
lls
Dev
elop
men
t, S
RA
C, P
rodu
c-tio
n W
orks
hops
an
d A
gric
ultu
re
prog
ram
mes
and
se
rvic
es
Par
tner
ship
s fo
rmal
ized
with
co
mm
unity
mem
-b
ers
and
othe
r ro
le p
laye
rs a
nd
stak
ehol
der
s in
the
del
iver
y of
For
mal
E
duca
tion,
Ski
lls
Dev
elop
men
t, S
RA
C, P
rod
uc-
tion
Wor
ksho
ps
and
Agr
icul
ture
pr
ogra
mm
es a
nd
serv
ices
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
E.1
.7. E
ffect
ive
par-
ticip
atio
n in
Soc
ial
Sec
tor
prov
inci
al
and
loca
l lev
el
subs
truc
ture
s
Rep
rese
ntat
ion
in M
unic
ipal
and
P
rovi
ncia
l mee
tings
an
d su
b-s
truc
-tu
res.
Iden
tify
and
en-
gage
in c
omm
unity
pr
ojec
ts a
nd s
erv-
ices
to s
tren
gthe
n lo
cal a
nd p
rovi
ncia
l in
itiat
ives
and
pr
iorit
ies.
Rep
rese
ntat
ion
in M
unic
ipal
and
P
rovi
ncia
l mee
tings
an
d su
b-s
truc
-tu
res.
Iden
tify
and
en-
gage
in c
omm
unity
pr
ojec
ts a
nd s
erv-
ices
to s
tren
gthe
n lo
cal a
nd p
rovi
ncia
l in
itiat
ives
and
pr
iorit
ies.
Rep
rese
ntat
ion
in M
unic
ipal
and
P
rovi
ncia
l mee
tings
an
d su
b-s
truc
-tu
res.
Iden
tify
and
en-
gage
in c
omm
unity
pr
ojec
ts a
nd s
erv-
ices
to s
tren
gthe
n lo
cal a
nd p
rovi
ncia
l in
itiat
ives
and
pr
iorit
ies.
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
OPERATIONS STRATEGY
SO
CIA
L R
EIN
TE
GR
AT
ION
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1(2
009
/10
)Ye
ar 2
(10
/11)
Year
3 (1
1/12
)Ye
ar 4
(12
/13
)Ye
ar 5
(13
/14
)
F.1.
To
prov
ide
need
s-ba
sed
prog
ram
mes
and
se
rvic
es to
offe
nd-
ers
to fa
cilit
ate
thei
r so
cial
acc
ept-
ance
and
effe
ctiv
e re
inte
grat
ion
of
offe
nder
s in
to th
eir
com
mun
ities
Per
cent
age
of
paro
le v
iola
-tio
ns p
er 1
0 00
0 pa
role
es;
Per
cent
age
of
case
s co
nsid
-er
ed b
y th
e pa
-ro
le b
oard
ver
sus
the
num
ber
of
case
s el
igib
le fo
r co
nsid
erat
ion;
P
erce
ntag
e of
ca
ses
refe
rred
to
the
paro
le r
evie
w
boar
d p
er 1
00
case
s co
nsid
-er
ed b
y th
e P
arol
e B
oard
; P
erce
ntag
e of
A
wai
ting
Tria
l D
etai
nees
und
er
Com
mun
ity s
u-p
ervi
sion
ver
sus
the
tota
l rem
and
det
aine
e po
pula
-tio
n w
ith b
ail;
Per
cent
age
of p
roba
tion-
ers
vers
us th
e to
tal n
umb
er
of in
carc
erat
ed
offe
nder
s w
ith
sent
ence
s le
ss
than
24
mon
ths;
• • • • •
F.1.
1. C
omp
lianc
e w
ith p
olic
ies,
pro
-ce
dure
s, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n
Soc
ial R
eint
e-gr
atio
n P
olic
ies,
p
roce
dure
s,
stan
dar
ds a
nd a
p-
plic
able
legi
slat
ion
imp
lem
ente
d.
Soc
ial R
eint
e-gr
atio
n P
olic
ies,
pr
oced
ures
, st
and
ards
and
ap
-p
licab
le le
gisl
atio
n im
ple
men
ted.
Soc
ial R
eint
e-gr
atio
n P
olic
ies,
pr
oced
ures
, st
and
ard
s an
d ap
-p
licab
le le
gisl
atio
n im
ple
men
ted.
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Com
plia
nce
im-
pro
ved
by 1
0%
Com
plia
nce
im-
prov
ed b
y 10
%C
omp
lianc
e im
-pr
oved
by
10%
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Num
ber
of v
iola
-tio
ns r
educ
ed b
y 2%
from
the
aver
age
base
line
of
1078
0 (2
15).
Num
ber
of v
iola
-tio
ns r
educ
ed b
y 2%
from
the
aver
age
base
line
of
0565
(211
).
Num
ber
of v
iola
-tio
ns r
educ
ed b
y 2%
from
the
aver
age
base
line
of
1035
4 (2
07).
Num
ber
of v
iola
-tio
ns r
educ
ed b
y 2%
from
the
aver
age
base
line
of
1014
7 (2
02).
Num
ber
of v
iola
-tio
ns r
educ
ed b
y 2%
from
the
aver
age
base
line
of
9945
(198
).
F.1.
2. R
educ
e th
e ba
cklo
g of
cas
es
of o
ffend
ers
who
sh
ould
hav
e b
een
cons
ider
ed fo
r p
lace
men
t int
o th
e sy
stem
of c
omm
u-ni
ty c
orre
ctio
ns
Bac
klog
of o
f-fe
nder
s el
igib
le fo
r co
nsid
erat
ion
for
paro
le w
ho h
ave
not b
een
cons
id-
ered
by
the
HoC
C
/ C
SP
B id
entifi
ed
Bac
klog
of o
f-fe
nder
s el
igib
le fo
r co
nsid
erat
ion
for
paro
le w
ho h
ave
not b
een
cons
id-
ered
by
the
HoC
C
/ C
SP
B r
educ
ed
Bac
klog
of o
f-fe
nder
s el
igib
le fo
r co
nsid
erat
ion
for
paro
le w
ho h
ave
not b
een
cons
id-
ered
by
the
HoC
C
/ C
SP
B r
educ
ed
Bac
klog
of o
f-fe
nder
s el
igib
le fo
r co
nsid
erat
ion
for
paro
le w
ho h
ave
not b
een
cons
id-
ered
by
the
HoC
C
/ C
SP
B r
educ
ed
Bac
klog
of o
f-fe
nder
s el
igib
le fo
r co
nsid
erat
ion
for
paro
le w
ho h
ave
not b
een
cons
id-
ered
by
the
HoC
C
/ C
SP
B r
educ
ed
Act
ion
plan
s im
ple
men
ted
to
redu
ce th
e ba
cklo
g of
cas
es w
hich
sh
ould
hav
e b
een
cons
ider
ed fo
r p
lace
men
t int
o th
e sy
stem
of c
omm
u-ni
ty c
orre
ctio
ns.
Act
ion
plan
s im
ple
men
ted
to
redu
ce th
e ba
cklo
g of
cas
es w
hich
sh
ould
hav
e b
een
cons
ider
ed fo
r p
lace
men
t int
o th
e sy
stem
of c
omm
u-ni
ty c
orre
ctio
ns.
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
SO
CIA
L R
EIN
TE
GR
AT
ION
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
or
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1(2
009
/10
)Ye
ar 2
(10
/11)
Year
3 (1
1/12
)Ye
ar 4
(12
/13
)Ye
ar 5
(13
/14
)
F.1.
3. E
ffect
ive
adm
inis
trat
ion
of C
orre
ctio
nal
Sup
ervi
sion
and
P
arol
e sy
stem
s
Rep
ort o
n:
Num
ber
of o
f-fe
nder
s el
igib
le fo
r co
nsid
erat
ion
for
paro
le w
ho h
ave
bee
n co
nsid
ered
by
the
CS
PB
;
Rep
ort o
n:
Num
ber
s of
of-
fend
ers
elig
ible
for
cons
ider
atio
n fo
r pa
role
who
hav
e b
een
cons
ider
ed
by th
e C
SP
B;
Rep
ort o
n:
Num
ber
s of
of-
fend
ers
elig
ible
for
cons
ider
atio
n fo
r pa
role
who
hav
e b
een
cons
ider
ed
by th
e C
SP
B;
Rep
ort o
n:
Num
ber
s of
of-
fend
ers
elig
ible
for
cons
ider
atio
n fo
r pa
role
who
hav
e b
een
cons
ider
ed
by th
e C
SP
B;
Rep
ort o
n:
Num
ber
s of
of-
fend
ers
elig
ible
for
cons
ider
atio
n fo
r pa
role
who
hav
e b
een
cons
ider
ed
by th
e C
SP
B;
Num
ber
of P
arol
e ca
ses
in w
hich
vi
ctim
s of
crim
e m
ake
repr
esen
-ta
tion
vs th
e to
tal
num
ber
of P
arol
e C
ases
•N
umb
er o
f cas
es
whe
re C
SP
B d
eci-
sion
diff
ers
from
C
MC
rec
omm
en-
dat
ion;
Num
ber
s of
cas
es
whe
re C
SP
B d
eci-
sion
diff
ers
from
C
MC
rec
omm
en-
dat
ion;
Num
ber
s of
cas
es
whe
re C
SP
B d
eci-
sion
diff
ers
from
C
MC
rec
omm
en-
dat
ion;
Num
ber
s of
cas
es
whe
re C
SP
B d
eci-
sion
diff
ers
from
C
MC
rec
omm
en-
dat
ion;
Num
ber
s of
cas
es
whe
re C
SP
B d
eci-
sion
diff
ers
from
C
MC
rec
omm
en-
dat
ion;
Num
ber
of c
ases
re
ferr
ed fo
r re
-vi
ew w
here
PR
B
reve
rses
CS
PB
d
ecis
ion
Num
ber
s of
ca
ses
refe
rred
for
revi
ew w
here
PR
B
reve
rses
CS
PB
d
ecis
ion
Num
ber
s of
ca
ses
refe
rred
for
revi
ew w
here
PR
B
reve
rses
CS
PB
d
ecis
ion
Num
ber
s of
ca
ses
refe
rred
for
revi
ew w
here
PR
B
reve
rses
CS
PB
d
ecis
ion
Num
ber
s of
ca
ses
refe
rred
for
revi
ew w
here
PR
B
reve
rses
CS
PB
d
ecis
ion
F.1.
4. Im
ple
men
t sy
stem
s an
d to
ols
for
com
mun
ity c
or-
rect
ions
Adm
issi
on r
isk
clas
sific
atio
n to
ol
for
prob
atio
ners
an
d pa
role
es a
t co
mm
unity
cor
-re
ctio
ns o
ffice
s
imp
lem
ente
d
Adm
issi
on r
isk
clas
sific
atio
n to
ol
for
prob
atio
ners
an
d pa
role
es a
t co
mm
unity
cor
-re
ctio
ns o
ffice
s
imp
lem
ente
d
Ad
mis
sion
ris
k cl
assi
ficat
ion
tool
fo
r p
roba
tione
rs
and
paro
lees
at
com
mun
ity c
or-
rect
ions
offi
ces
im
ple
men
ted
Ad
mis
sion
ris
k cl
assi
ficat
ion
tool
fo
r p
roba
tione
rs
and
paro
lees
at
com
mun
ity c
or-
rect
ions
offi
ces
im
ple
men
ted
Ad
mis
sion
ris
k cl
assi
ficat
ion
tool
fo
r p
roba
tione
rs
and
paro
lees
at
com
mun
ity c
or-
rect
ions
offi
ces
im
ple
men
ted
F.1.
5. E
ngag
e w
ith
loca
l gov
ernm
ent
stru
ctur
es a
nd o
ther
st
akeh
old
ers
in
del
iver
ing
com
-m
unity
cor
rect
ions
p
rogr
amm
es
Inte
ract
ions
and
se
rvic
e le
vel
agre
emen
ts w
ith
loca
l gov
ernm
ent
stru
ctur
es a
nd o
ther
st
akeh
old
ers
Inte
ract
ions
and
se
rvic
e le
vel
agre
emen
ts w
ith
loca
l gov
ernm
ent
stru
ctur
es a
nd o
ther
st
akeh
old
ers
Inte
ract
ions
and
se
rvic
e le
vel
agre
emen
ts w
ith
loca
l gov
ernm
ent
stru
ctur
es a
nd o
ther
st
akeh
old
ers
Inte
ract
ions
and
se
rvic
e le
vel
agre
emen
ts w
ith
loca
l gov
ernm
ent
stru
ctur
es a
nd o
ther
st
akeh
old
ers
Inte
ract
ions
and
se
rvic
e le
vel
agre
emen
ts w
ith
loca
l gov
ernm
ent
stru
ctur
es a
nd o
ther
st
akeh
old
ers
OPERATIONS STRATEGY
FAC
ILIT
IES
OP
ER
AT
ION
S S
TR
AT
EG
Y
Mea
sura
ble
o
bje
ctiv
e P
erfo
rman
ce
Ind
icat
ors
Str
ateg
yS
ervi
ce D
eliv
ery
Targ
ets
Year
1
(200
9/1
0)
Year
2 (
2010
/11)
Year
3
(201
1/12
)Ye
ar 4
(20
12/1
3)
Year
5 (
2013
/14
)
G.1
. Pro
vid
e fa
cili-
ties
to s
uppo
rt th
e d
epar
tmen
t in
its
core
func
tions
of
secu
rity,
cor
rec-
tions
, dev
elop
men
t an
d ca
re a
nd s
o-ci
al r
eint
egra
tion.
Num
ber
of n
ew b
ed
spac
es c
reat
ed v
er-
sus
pla
nned
for
new
b
ed s
pace
s
G.1
.1. C
omp
lianc
e w
ith F
acili
ties
poli-
cies
, pro
cedu
res,
m
inim
um r
equi
re-
men
ts, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n
Faci
litie
s P
oli-
cies
, pro
cedu
res,
m
inim
um r
equi
re-
men
ts, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n im
ple
-m
ente
d
Faci
litie
s P
oli-
cies
, pro
cedu
res,
m
inim
um r
equi
re-
men
ts, s
tand
ards
an
d ap
plic
able
le
gisl
atio
n im
ple
-m
ente
d
Faci
litie
s P
olic
ies,
pro
ce-
dur
es, m
inim
um
req
uire
men
ts,
stan
dar
ds
and
app
licab
le le
g-is
latio
n im
ple
-m
ente
d
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
G.1
.2. A
udit
of im
-m
ovab
le a
sset
s fo
r im
mov
able
ass
ets
regi
ster
and
man
-ag
emen
t sys
tem
50%
of i
mm
ov-
able
ass
ets
audi
ted
100
% o
f im
mov
-ab
le a
sset
s au
dite
dR
evie
w a
nd/o
r se
t new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
Dat
a ba
se d
evel
-op
edU
pdat
e an
d m
ain-
tain
dat
a ba
seU
pd
ate
and
mai
ntai
n d
ata
base
Rev
iew
and
/or
set
new
tar
gets
Rev
iew
and
/or
set
new
tar
gets
G.1
.3. M
anag
emen
t of
mai
nten
ance
p
lan
and
imp
le-
men
tatio
n of
ow
n re
sour
ces
pro-
gram
me
Mai
nten
ance
m
anag
emen
t do
cum
ent
dev
elop
ed w
ith
clea
r re
spon
sibi
li-tie
s an
d ta
rget
s fo
r A
rea
Com
-m
issi
oner
s an
d R
egio
nal O
ffice
s
Mai
nten
ance
man
-ag
emen
t doc
u-m
ent i
mpl
emen
ted
Mai
nten
ance
m
anag
emen
t d
ocum
ent i
m-
ple
men
ted
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set
new
tar
get
Per
sonn
el to
im
ple
men
t mai
n-te
nanc
e m
anag
e-m
ent d
ocum
ent
trai
ned
Rev
iew
and
/or
set
new
tar
get
Rev
iew
and
/or
set n
ew t
arge
tR
evie
w a
nd/o
r se
t ne
w t
arge
tR
evie
w a
nd/o
r se
t ne
w t
arge
t
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
4.3 Project Portfolio Management Strategy
LEGEND
COLOURS MEANING PERIOD
RED PORTFOLIOS
GREEN PROGRAMMES
GOLD LONG TERM PROJECTS 5-15 YRS DELIVERY
BROWN MEDIUM TERM PROJECTS 3 TO 5 YEARS DELIVERY
BLUE SHORT TERM PROJECTS 1 TO 3 YEAR DELIVERY
PO
RT
FO
LIO
MA
NA
GE
ME
NT
MA
ST
ER
INF
OR
MA
TIO
N S
YS
TE
M P
LA
NN
ING
OB
JEC
TIV
EB
UIL
D IN
ST
ITU
TIO
NA
L C
AP
AC
ITY
FO
R S
ER
VIC
E D
ELI
VE
RY
IMP
RO
VE
ME
NT
PR
OG
RA
MM
EP
RO
JEC
T
OU
TP
UT
5 Y
EA
R T
AR
GE
T D
ELI
VE
RY
: 200
9/2
010
- 20
13/1
4M
ILE
ST
ON
E
FO
R Y
EA
R 1
YE
AR
1Y
EA
R 2
YE
AR
3Y
EA
R 4
YE
AR
5
ICT
Gov
erna
nce
Mak
omba
ndle
la
IIA
ppr
oved
ICT
Gov
erna
nce
Fram
ewor
k
100
Op
erat
ions
Op
erat
ions
Op
erat
ions
Op
erat
ions
Up
dat
ed M
ISP
Info
rmat
ion
Pla
nM
akom
band
lela
II
Ap
prov
ed
Info
rmat
ion
Pla
n10
0O
per
atio
nsO
per
atio
nsO
per
atio
nsO
per
atio
nsU
pd
ated
MIS
P
Kno
wle
dge
Man
agem
ent
Pla
n
Mak
omba
ndle
la
IIA
ppr
oved
K
now
ledg
e M
anag
emen
t P
lan
100
Op
erat
ions
Op
erat
ions
Op
erat
ions
Op
erat
ions
Up
dat
ed M
ISP
IT In
fras
truc
ture
Bas
ic
Infr
astr
utur
eS
tab
le a
nd
effic
ient
E
nviro
nmen
t,
2030
2020
10E
nviro
nmen
t E
nhan
cem
ent
Pla
n
Tele
com
-m
unic
atio
n S
ervi
ces
Tele
pho
ne
Man
agem
ent
Sys
tem
Sta
ble
Te
lep
hony
en
viro
nmen
t
2040
40O
per
atio
nsO
per
atio
nsIm
ple
men
ted
Tele
pho
ne
Man
agem
ent
Sys
tem
Leas
t Cos
t R
outin
gC
ost e
ffect
ive
voic
e co
mm
unic
atio
n so
lutio
n
100
Op
erat
ions
Op
erat
ions
Op
erat
ions
Op
erat
ions
Imp
lem
ente
d Le
ast C
ost
rout
ing
Sys
tem
Virt
ual P
rivat
e N
etw
ork
Con
solu
dat
ed
wid
e ar
ea
netw
ork
with
qu
ality
of s
ervi
ce
2040
40O
per
atio
nsO
per
atio
nsA
pp
oint
men
t of
the
Ser
vice
P
rovi
der
, C
omp
lete
d A
udit
of th
e en
viro
nmen
t
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
PO
RT
FO
LIO
MA
NA
GE
ME
NT
MA
ST
ER
INF
OR
MA
TIO
N S
YS
TE
M P
LA
NN
ING
OB
JEC
TIV
EB
UIL
D IN
ST
ITU
TIO
NA
L C
AP
AC
ITY
FO
R S
ER
VIC
E D
ELI
VE
RY
IMP
RO
VE
ME
NT
PR
OG
RA
MM
EP
RO
JEC
T
OU
TP
UT
5 Y
EA
R T
AR
GE
T D
ELI
VE
RY
: 200
9/2
010
- 20
13/1
4M
ILE
ST
ON
E
FO
R Y
EA
R 1
YE
AR
1Y
EA
R 2
YE
AR
3Y
EA
R 4
YE
AR
5
Rem
and
Det
aine
e an
d O
ffien
der
M
anag
emen
t S
yste
m
(RD
OM
S)
Pha
se 1
A
dmis
sion
and
R
elea
se (C
ore
Func
tiona
lity)
Ree
ngin
eere
d C
ore
Bus
ines
s S
yste
m to
su
ppo
rt W
hite
P
aper
on
Cor
rect
ions
100
Op
erat
ions
Op
erat
ions
Op
erat
ions
Op
erat
ions
Imp
lem
ente
d P
hase
1
func
tiona
lity
Aut
omat
ed
Per
sona
l Id
entifi
catio
n S
yste
m (A
PIS
) ex
clud
ing
Trac
king
Verifi
catio
n,
iden
tifica
tion
and
trac
kig
of
inm
ates
1010
1010
10C
omp
lete
d d
evel
opm
ent
of P
hoto
Ve
rifica
tion
and
Bio
met
ric
func
tiona
lity
Vid
eo
Arr
aign
men
tFa
st tr
acki
ng
of c
ourt
ap
pea
ranc
e fo
r re
man
d d
etai
nees
2040
40O
per
atio
nsO
per
atio
nsC
omp
lete
d d
eplo
ymen
t for
P
hase
1 S
ites
Inte
grat
ed
Cor
pora
te
Ser
vice
s sy
stem
(IC
SS
)
ICS
S P
hase
1
Hum
an
Res
ourc
e M
anag
emen
t S
yste
m in
re
latio
n IF
MS
Imp
lem
enta
ion
of In
tegr
ated
H
uman
R
esou
rce
Man
agem
ent
Sys
tem
to
sup
port
In
tegr
ated
HR
st
rate
gic
of th
e d
epar
tmen
t
2030
2020
10P
repa
ratio
ns fo
r IF
MS
Inte
grat
ed le
gal
Sys
tem
Pha
se 4
: E
mp
loye
e R
elat
ions
, in
tegr
atio
n, B
I
Fully
com
ple
ted
Inte
grat
ed L
egal
S
yste
m
7030
Op
erat
ions
Op
erat
ions
Op
erat
ions
Fully
com
ple
ted
inte
grat
ion,
C
omp
lete
d A
naly
sis
for
BI
PO
RT
FO
LIO
MA
NA
GE
ME
NT
MA
ST
ER
INF
OR
MA
TIO
N S
YS
TE
M P
LA
NN
ING
OB
JEC
TIV
EB
UIL
D IN
ST
ITU
TIO
NA
L C
AP
AC
ITY
FO
R S
ER
VIC
E D
ELI
VE
RY
IMP
RO
VE
ME
NT
PR
OG
RA
MM
EP
RO
JEC
T
OU
TP
UT
5 Y
EA
R T
AR
GE
T D
ELI
VE
RY
: 200
9/2
010
- 20
13/1
4M
ILE
ST
ON
E
FO
R Y
EA
R 1
YE
AR
1Y
EA
R 2
YE
AR
3Y
EA
R 4
YE
AR
5
Col
labo
ratio
n S
ervi
ces
Man
agem
ent
Sys
tem
Rep
ortin
g an
d ta
sk
man
agem
ent
Sys
tem
Sta
ndar
dize
d re
port
ing
syst
em0
2040
40O
per
atio
nsTo
com
men
ce in
Ye
ar 2
Clu
ster
and
P
arlia
men
tary
lia
son
Man
agem
ent
Sys
tem
To a
llow
the
dep
artm
ent
to r
espo
nd to
P
arlia
men
tary
qu
estio
ns
effe
ctiv
ely
4060
Op
erat
ions
Op
erat
ions
Op
erat
ions
Imp
lem
nted
P
hase
1,
omp
lete
d A
naly
ses
for
Pha
se 2
Ele
ctro
nic
Doc
umen
t an
d R
ecor
ds
Man
agem
ent
Sys
tem
Ent
erpr
ise
Con
tent
M
anag
emen
t so
lutio
n
2020
2020
20C
omp
lete
d C
lean
up,
C
omp
lete
d th
e p
ilotin
g of
the
Ad
min
istr
atio
n p
roce
ss
Cor
pora
te
Kno
wle
dge
Man
agem
ent
Sys
tem
Cor
pora
te
Kno
wle
dge
Man
agem
ent
Str
ateg
y
030
3020
20To
com
men
ce in
Ye
ar 2
Sol
utio
n 3
Con
tact
M
anag
emen
t
NC
C P
hase
1C
all C
entr
e S
yste
m a
nd
Sat
ellit
es
100
Op
erat
ions
Op
erat
ions
Op
erat
ions
Op
erat
ions
Dep
loym
ent
of C
all C
entr
e S
yste
m
NC
C P
hase
2E
stab
lishm
ent o
f K
iosk
s50
50O
per
atio
nsO
per
atio
nsO
per
atio
ns
Inte
grat
ed IT
H
elp
Des
k in
to
NC
C
100
Op
erat
ions
Op
erat
ions
Op
erat
ions
Op
erat
ions
Inte
grat
ed
Faci
litie
s H
elp
Des
k in
to N
CC
100
Op
erat
ions
Op
erat
ions
Op
erat
ions
Op
erat
ions
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
PO
RT
FO
LIO
MA
NA
GE
ME
NT
MA
ST
ER
INF
OR
MA
TIO
N S
YS
TE
M P
LA
NN
ING
OB
JEC
TIV
EB
UIL
D IN
ST
ITU
TIO
NA
L C
AP
AC
ITY
FO
R S
ER
VIC
E D
ELI
VE
RY
IMP
RO
VE
ME
NT
PR
OG
RA
MM
EP
RO
JEC
T
OU
TP
UT
5 Y
EA
R T
AR
GE
T D
ELI
VE
RY
: 200
9/2
010
- 20
13/1
4M
ILE
ST
ON
E
FO
R Y
EA
R 1
YE
AR
1Y
EA
R 2
YE
AR
3Y
EA
R 4
YE
AR
5
Sol
utio
n 4
Str
ateg
ic
Pla
nnin
g an
d C
orpo
rate
P
erfo
rman
ce
Man
agem
ent
Sys
tem
Cor
pora
te
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form
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anag
emen
t S
yste
m
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pora
te
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fom
ance
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anag
emen
t an
d B
alan
ced
Sco
re c
ard
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tem
20%
2020
2020
Com
ple
ted
Ana
lysi
s of
au
tom
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g p
erfo
man
ce
ind
icat
ors
Str
ateg
ic
Pla
nnin
g M
anag
emen
t S
yste
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Aut
omat
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Str
ateg
ic
pla
nnin
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oces
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2040
40O
per
atio
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per
atio
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omp
lete
d A
naly
sis
Sol
utio
n 5
Ent
erpr
ise
Res
ourc
e M
anag
emen
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yste
m
Effe
ctiv
e m
anag
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the
corp
orat
e re
sour
ces
2020
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erat
ions
Com
ple
ted
Ent
erp
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Res
ourc
es
Man
agem
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tem
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utio
n 7
Sec
urity
M
anag
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yste
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Con
solid
ated
an
d In
tegr
ated
S
ecur
ity
Man
agem
ent
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tem
2020
2020
20C
omp
lete
d A
udit
of th
e en
viro
nmen
t
Info
rmat
ion
shar
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func
tiona
lity,
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brar
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n re
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man
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em
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rmat
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Res
ourc
e C
entr
e P
roje
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l Li
brar
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anag
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stem
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m
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stem
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rgra
ted
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ary
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agem
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Func
tiona
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bra
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agem
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per
atio
nal
syst
ems
(ED
RM
S)
Func
tiona
l E
lect
roni
c R
ecor
ds
Man
agem
ent
syst
em
10%
20%
20%
20%
30%
Pilo
t sol
utio
n at
id
entifi
ed s
ites
PO
RT
FO
LIO
MA
NA
GE
ME
NT
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RG
AN
ISA
TIO
NA
L D
EV
ELO
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EN
T S
TR
AT
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OR
TF
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OB
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EB
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inst
itu
tio
nal c
apac
ity
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ent
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OG
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RO
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OU
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T D
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RY
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AR
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Cap
acity
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ildin
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and
job
refin
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lem
enta
tion
of w
ork
shift
sy
stem
30%
20%
50%
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erat
ions
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erat
ions
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l out
of 7
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ays
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k su
yste
m
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elop
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rofe
ssio
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l pr
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bod
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Res
earc
h co
nclu
ded
Le
gisl
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n am
end
ed
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rim S
truc
ture
ap
prov
ed
*Per
sonn
el
appo
inte
d
100
% fu
nctio
nal
Op
erat
ions
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erat
ions
Res
earc
h co
nclu
ded
M
anag
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t Le
ader
ship
Tr
aini
ng:
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agem
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elop
men
t P
rogr
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e R
isk
Man
agem
ent
CC
SD
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Trai
ned
and
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plia
nt
man
agem
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MD
P D
eliv
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dec
entr
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nd
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ated
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entr
alis
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eliv
ery
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alis
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egio
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dec
entr
alis
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ated
Com
ple
ted
Eva
luat
ive
rep
ort
on tr
aini
ng
cond
ucte
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Ap
poin
tmen
t of
an a
ccre
dite
d se
rvic
e pr
ovid
er to
trai
n in
vest
igat
ors
HK
2/
2007
Trai
ned
inve
stig
ator
sTr
aini
ng
com
ple
ted
Op
erat
ions
Op
erat
ions
Op
erat
ions
Op
erat
ions
2000
per
son
hour
s of
trai
ning
co
mp
olet
ed
Rec
ords
M
anag
emen
t Im
prov
ed
Rec
ords
M
anag
men
t pr
actic
es
(PA
IA
com
plia
nce,
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le P
lan
imp
lem
eted
, In
fras
truc
ture
, di
spos
ition
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arch
ived
rec
ords
)
PAIA
co
mp
lianc
e:
30%
Fi
le P
lan
imp
lem
eted
: 10
%
Infr
astr
uctu
re:
10%
D
ispo
sitio
n of
ar
chiv
ed r
ecor
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10%
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co
mp
lianc
e:
60%
Fi
le P
lan
imp
lem
eted
: 30
%
Infr
astr
uctu
re:
20%
D
ispo
sitio
n of
ar
chiv
ed r
ecor
ds
:20
%
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co
mp
lianc
e:
90%
Fi
le P
lan
imp
lem
eted
: 60
%
Infr
astr
uctu
re:
30%
D
ispo
sitio
n of
ar
chiv
ed r
ecor
ds
: 30
%
PAIA
co
mp
lianc
e:
100
%
File
Pla
n im
ple
met
ed:
80%
In
fras
truc
ture
: 40
%
Dis
pos
ition
of
arc
hive
d re
cord
s: 5
0%
PAIA
co
mp
lianc
e:
100
%
File
Pla
n im
ple
met
ed:
100
%
Infr
astr
uctu
re:
40%
D
isp
ositi
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of a
rchi
ved
reco
rds:
100
%
Imp
rove
d R
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ds
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agm
ent
pra
ctic
es
(PA
IA
com
plia
nce,
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le P
lan
imp
lem
eted
, In
fras
truc
ture
, d
isp
ositi
on
of a
rchi
ved
reco
rds)
�0 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �1
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nal c
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iver
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OG
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ON
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R Y
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5
Mod
erni
satio
n of
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cilit
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faci
litie
s fu
nd
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nhan
ced
wel
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ng o
f em
plo
yees
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ple
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ple
ted
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nnin
g
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port
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egul
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inst
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cato
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atio
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olic
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tral
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ion
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atio
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erat
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ned
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tre
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l P
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ce
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tre
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ce
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ter
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odel
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R Y
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5
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anis
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nal
cultu
reIm
age
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arou
nd
Str
ateg
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prov
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AC
st
rate
gy is
ef
fect
ivel
y an
d pr
ogre
ssiv
ely
imp
lem
ente
d w
ith c
lear
ou
tput
s an
d ou
tcom
es.
Bas
elin
e on
pub
lic
confi
den
ce
and
trus
t is
esta
blis
hed,
w
hile
pro
gres
s in
bra
ndin
g is
au
dite
d an
d IT
AC
rol
l out
ki
cked
off
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prov
emen
t on
con
fiden
ce
& tr
ust b
asel
ine
and
cove
rage
of
50%
of f
acili
ties
with
the
new
br
and.
5% im
prov
emen
t on
pre
viou
s co
nfid
ence
&
trus
t rat
es w
hile
co
verin
g 75
%
of fa
cilit
ies
with
br
andi
ng
Furt
her
5%
imp
rove
men
t in
confi
den
ce/t
rust
ra
tings
whi
le
cove
ring
100
%
of fa
cilit
ies
with
b
rand
ing.
Mai
nten
ance
of
rat
ings
and
b
rand
ed fa
cilit
ies
natio
nally
.
Pay
off l
ine
don
e, b
rand
ing
per
form
ance
au
dit
rep
ort
final
ised
whi
le
a m
ultim
edia
p
rom
otio
nal
cam
paig
n is
ki
cked
off.
DC
S/R
ehab
T
V a
nd R
adio
se
rvic
es.
A R
ehab
TV
and
R
adio
pro
ject
is
ap
prov
ed,
finan
ced,
pilo
ted
and
rolle
d ou
t w
ith V
ideo
pr
oduc
tion
capa
city
op
timal
ly u
sed.
Reh
ab R
adio
co
ncep
t is
pilo
ted
in s
ome
cent
res
of
exce
llenc
e.
Reh
ab T
V is
la
unch
ed to
op
timal
ly u
se
exis
ting
faci
litie
s in
pilo
t cen
tres
.
100
% o
f co
rrec
tiona
l ce
ntre
s ar
e co
vere
d by
R
ehab
TV
and
R
adio
.
Mai
ntai
n se
rvic
es.
Rev
iew
and
im
pro
ve R
ehab
T
V a
nd R
adio
se
rvic
es.
Reh
ab T
V a
nd
Rad
io g
et th
e ap
pro
val a
nd a
re
test
ed in
Pilo
t ce
ntre
s.
Inte
grat
ed
Res
ourc
e C
entr
eFu
nctio
nal
reso
urce
cen
tre
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astr
uctu
re
for
Inte
grat
ed
Res
ourc
e C
entr
e,
Sta
ffing
for
Inte
grat
ed
Res
ourc
e C
entr
e
Pilo
t of
Inte
grat
ed
Res
ourc
e C
entr
e in
man
agem
ent
area
s
Rol
l out
of
Inte
grat
ed
Res
ourc
e C
entr
e in
50
%
of m
anag
emen
t ar
eas
Rol
l out
of
Inte
grat
ed
Res
ourc
e C
entr
e in
50
%
of m
anag
emen
t ar
eas
Ded
icat
ed
room
s fo
r In
tegr
ated
R
esou
rce
Cen
tre
in a
ll m
anag
emen
t ar
eas
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astr
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upgr
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rovi
sion
of
addi
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l b
edsp
ace
in
Cor
rect
iona
l C
entr
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Add
ition
al b
ed
spac
e R
ehab
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-tio
n fa
cilit
ies
( 237
5 b
eds
for
upgr
ades
, 16
23 b
eds
for
rep
lace
men
ts
Pro
ject
s st
arte
d,
nil c
omp
lete
d10
% a
dditi
onal
b
ed s
pace
s pr
ovid
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ition
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ces
prov
ided
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diti
onal
b
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pace
s p
rovi
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diti
onal
b
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pace
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rovi
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tinue
with
co
nstr
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ld
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stru
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w c
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nal
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ter
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atio
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per
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per
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omp
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C
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an
d O
per
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per
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par
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PP
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aper
Legi
slat
ive
Fram
ewor
kN
ot y
et s
tart
edN
ot y
et s
tart
edD
raft
Bill
25%
co
mp
lete
dD
raft
Bill
75%
co
mp
lete
dA
pp
rova
l of t
he
Bill
To c
omm
ence
in
Year
3
Vid
eo R
eman
d V
irtua
l cou
rts
in
oper
atio
n Im
ple
men
tatio
n of
vid
eo r
eman
d in
7 fa
cilit
ies
(Pha
se 1
)
Imp
lem
enta
tion
of v
ideo
rem
and
in 1
4 fa
cilit
ies
(Pha
se 2
)
Mai
ntai
n,
mon
itorin
g an
d ev
alua
tion
Mai
ntai
n,
mon
itorin
g an
d ev
alua
tion
Mai
ntai
n,
mon
itorin
g an
d ev
alua
tion
Dev
elop
men
t of
pla
ns
Inm
ate
Tra
ckin
g S
yste
mFu
nctio
nal
Inm
ate
Trac
king
sy
stem
Not
yet
sta
rted
30%
30%
30%
10%
Con
cept
ualiz
a-tio
n
Man
agem
ent
of 1
1 d
edic
ated
R
DF’
s
Ded
icat
ed R
DFs
Det
erm
inat
ion
of
Upg
radi
ng C
ost
of 1
1 R
DFs
Upg
rad
e 3
faci
li-tie
sU
pgra
de
3 fa
cili-
ties
Up
grad
ing
3 fa
cilit
ies
Up
grad
ing
2 Fa
cilit
ies
Mig
ratio
n A
pp
rove
d H
R S
trat
egy
Dev
elop
men
t of
Trai
ning
Man
u-al
s in
con
sulta
-tio
n w
ith H
RD
D
evel
opm
ent o
f ris
k cl
assi
ficat
ion
tool
Reh
abili
tatio
nO
ffend
er R
eha-
bilit
atio
n P
ath
Effe
ctiv
e m
an-
agem
ent a
nd
del
iver
y of
OR
P
prog
ram
mes
6 C
oEs
30 C
oEs
50%
rem
aini
ng
Cor
rect
iona
l C
entr
es
50%
rem
aini
ng
Cor
rect
iona
l C
entr
es
Op
erat
ions
Ap
pro
ved
revi
ewed
pro
ject
P
lan,
Bus
ines
s C
ase,
Pro
ject
B
udge
t, im
ple
-m
enta
tion
in 6
C
oEs
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
PO
RT
FO
LIO
M
AN
AG
EM
EN
T
Cri
me
Pre
vent
ion
Str
ateg
y
PO
RT
FO
LIO
O
BJE
CT
IVE
TO
EN
HA
NC
E T
HE
DE
PA
RT
ME
NT
TO
DE
LIV
ER
ON
ITS
MA
ND
AT
E
PR
OG
RA
MM
EP
RO
JEC
T
OU
TP
UT
5 Y
EA
R T
AR
GE
T D
ELI
VE
RY
YE
AR
1Y
EA
R 2
YE
AR
3Y
EA
R 4
YE
AR
5M
ILE
ST
ON
E
FO
R Y
EA
R 1
Pro
cure
men
t of
tool
for
Psy
-ch
olog
ical
Ris
k A
sses
smen
t
Clin
ical
det
erm
i-na
tion
of r
isk
of
offe
nder
s, d
e-ve
lopm
ent a
nd
imp
lem
enta
tion
of a
ppr
opria
te
need
s-ba
sed
prog
ram
mes
Pro
cure
men
t of
tool
s an
d tr
ain-
ing
of P
sych
olo-
gist
s on
the
use
of th
e to
ol.
Imp
lem
enta
tion
of to
ol w
here
P
sych
olog
ists
ar
e av
aila
ble
.
Imp
lem
enta
tion
of to
olIm
ple
men
tatio
n of
tool
Imp
lem
enta
tion
of to
olIm
ple
men
tatio
n of
tool
Pro
cure
d to
ol,
trai
ned
Psy
chol
-og
ists
.
Pro
cure
men
t of
Yout
h R
esili
ence
P
rogr
amm
es in
th
e C
orre
ctio
nal
faci
litie
s an
d at
Com
mu-
nity
Cor
rect
ions
: H
K18
/200
7
Mor
e ef
fect
ive
resi
lienc
e qu
ali-
ties
in y
outh
who
ar
e in
con
flict
w
ith th
e la
w
Trai
ning
of
offic
ials
and
im
ple
men
tatio
n of
pro
gram
me
at y
outh
cen
tres
an
d co
mm
unity
co
rrec
tion
of-
fices
, mon
itorin
g of
the
cont
ract
Trai
ning
of
offic
ials
and
im
ple
men
tatio
n of
pro
gram
me
at y
outh
cen
tres
an
d co
mm
u-ni
ty c
orre
ctio
n of
fices
, mon
itor
and
eval
uate
pr
ogra
mm
e,
mon
itorin
g of
th
e co
ntra
ct
Rol
lout
of y
outh
pr
ogra
mm
e to
ot
her
corr
ectio
n-al
cen
tres
and
co
mm
unity
cor
-re
ctio
ns, m
onito
r an
d ev
alua
te
prog
ram
me
Rol
lout
of y
outh
p
rogr
amm
e to
ot
her
corr
ectio
n-al
cen
tres
and
co
mm
unity
cor
-re
ctio
ns, m
onito
r an
d ev
alua
te
pro
gram
me
Op
erat
ions
Pro
gram
me
pro
-cu
red,
trai
ned
offic
ials
,
Sup
ply
, del
iver
y,
inst
alla
tion,
and
co
mm
issi
onin
g an
d m
aint
e-na
nce
of te
l-ev
isio
n sy
stem
s an
d m
onito
rs
to a
ll co
rrec
-tio
nal c
entr
es
with
in D
CS
: H
K25
/200
5
Sup
ply
, del
iver
y an
d in
stal
latio
n (S
CM
), M
aint
e-na
nce
(GIT
O),
Dev
elop
men
t of
cont
ent m
ater
ial
of r
ehab
ilita
tion
prog
ram
mes
fo
r sc
reen
ing
(Dev
elop
men
t an
d C
are)
Mai
nten
ance
Mai
nten
ance
Mai
nten
ance
Mai
nten
ance
Mai
nten
ance
Scr
eein
ing
of
reha
bili
tatio
n p
rogr
amm
es
PO
RT
FO
LIO
M
AN
AG
EM
EN
T
Cri
me
Pre
vent
ion
Str
ateg
y
PO
RT
FO
LIO
O
BJE
CT
IVE
TO
EN
HA
NC
E T
HE
DE
PA
RT
ME
NT
TO
DE
LIV
ER
ON
ITS
MA
ND
AT
E
PR
OG
RA
MM
EP
RO
JEC
T
OU
TP
UT
5 Y
EA
R T
AR
GE
T D
ELI
VE
RY
YE
AR
1Y
EA
R 2
YE
AR
3Y
EA
R 4
YE
AR
5M
ILE
ST
ON
E
FO
R Y
EA
R 1
Soc
ial R
eint
e-gr
atio
nR
esea
rch
Out
com
es a
nd
reco
mm
end
a-tio
ns
Con
duct
re
sear
ch a
t C
orre
ctio
nal
Cen
tres
Res
earc
h fin
d-in
gs a
nd r
ecom
-m
end
atio
ns
Eva
luat
e re
-se
arch
find
ings
an
d d
eter
min
e w
ay fo
rwar
d
Op
erat
ions
Op
erat
ions
Fiel
d w
ork
com
-p
lete
d
Abs
cond
ers
from
199
8 ye
ar
trac
ed
5% tr
aced
Add
ition
al 1
0%
tr
aced
Add
ition
al 1
5%
trac
edA
dd
ition
al 2
0%
tr
aced
Ad
diti
onal
25%
tr
aced
5% a
bsco
nder
s tr
aced
Ele
ctro
nic
Mon
itorin
g fo
r pr
obat
ione
rs
and
paro
lees
Func
tiona
l Ele
c-tr
onic
Mon
itorin
g sy
stem
Dev
elop
men
t of
Tech
nolo
gy a
nd
Sp
ecifi
catio
n
Imp
lem
enta
tion
Imp
lem
enta
tion
Imp
lem
enta
tion
Op
erat
ions
Ap
pro
val o
f the
B
ussi
nes
case
, le
vel a
gree
men
ts
with
ser
vice
pro
-vi
der
s si
gned
Saf
e, s
ecur
e an
d hu
man
e co
nditi
ons
of
inca
rcer
atio
n
Saf
ety
and
Se-
curit
y en
hanc
e-m
ent
Sec
urity
per
son-
nel e
stab
lish-
men
t
Mig
ratio
n of
p
erso
nnel
to
secu
rity
care
er
path
Tr
aini
ng o
f se-
curit
y p
erso
nnel
20
%
trai
ning
of s
e-cu
rity
per
sonn
el
40%
trai
ning
of s
e-cu
rity
per
sonn
el
40%
Op
erat
ions
Op
erat
ions
Mig
ratio
n of
se-
curit
y p
erso
nnel
Sec
urity
Ris
k M
anag
emen
t Fr
amew
ork
Dev
elop
Sec
u-rit
y ris
k m
anag
e-m
ent f
ram
ewor
k
Imp
lem
ent
and
eval
uate
S
ecur
ity R
isk
Man
agem
ent
Fram
ewor
k
Imp
lem
ent
and
eval
uate
S
ecur
ity R
isk
Man
agem
ent
Fram
ewor
k
Imp
lem
ent
and
eval
uate
S
ecur
ity R
isk
Man
agem
ent
Fram
ewor
k
Imp
lem
ent
and
eval
uate
S
ecur
ity R
isk
Man
agem
ent
Fram
ewor
k
Sec
urity
ris
k m
anag
emen
t fr
amew
ork
Ant
i Gan
g st
rate
yS
trat
egy
60%
40%
Op
erat
ions
Op
erat
ions
Op
erat
ions
Str
ateg
y
Sec
urity
sys
tem
in
tegr
atio
nsIn
tegr
ated
sec
u-rit
y te
chno
logy
fr
amew
ork
Inte
grat
ed s
ecu-
rity
tech
nolo
gy
fram
ewor
k
Dev
elop
a
cost
ed R
oll O
ut
Pla
n an
d sp
ecifi
-ca
tions
Imp
lem
enta
tion
of R
oll O
ut P
lan
Imp
lem
enta
tion
of R
oll O
ut P
lan
Imp
lem
enta
tion
of R
oll O
ut P
lan
1. In
tegr
ated
se
curit
y te
chno
l-og
y fr
amew
ork
2. F
acili
ty s
ecu-
rity
opto
mis
atio
n fr
amew
ork
Per
imet
er fe
nc-
ing
Fenc
ing
erec
ted
80%
20%
Mai
nten
ance
Mai
nten
ance
Mai
nten
ance
Fenc
e co
nstr
uc-
tion
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
4.4
Ser
vice
Del
iver
y Im
pro
vem
ent
Pla
n F
or:
Dep
artm
ent
of
Co
rrec
tio
nal
Ser
vice
sF
or
the
Per
iod
1 A
pri
l 20
09
to 3
1 M
arch
201
2
Co
nso
lidat
ed S
DIP
Fo
r: D
epar
tmen
t o
f C
orr
ecti
on
al S
ervi
ces
Fo
r th
e P
erio
d 1
Ap
ril 2
00
9 to
31
Mar
ch 2
012
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Qu
anti
tyQ
uan
tity
Man
age
acce
ss o
f se
rvic
e p
rovi
der
s an
d o
ther
st
akeh
old
ers
into
th
e co
rrec
tio
nal
fa
cilit
ies
Ser
vice
Pro
vid
ers
Con
sulta
tion
Gen
eral
info
rmat
ion
to s
ervi
ce p
rovi
d-er
s/ s
take
hold
ers
on
proc
edur
es a
t the
en
tran
ce r
eId
entifi
catio
nR
egis
trat
ion
Sec
urity
Che
ckB
agle
ss S
ocie
tyE
scor
ting
to a
nd
from
ven
ue
Som
e ce
ntre
s ha
ve
som
e se
curit
y eq
uip
-m
ent
• • • • •
Con
sulta
tion
Up
on a
pp
licat
ion
for
acce
ss s
ervi
ce p
rovi
der
s to
be
in-
form
ed/o
rient
ated
ab
out a
ll se
rvic
es, i
nclu
din
g p
roce
dur
es
to a
cces
s co
rrec
tiona
l fac
ilitie
s by
an
offic
ial d
eleg
ated
by
HoC
C.
Issu
e se
rvic
e p
rovi
der
s w
ith a
whi
stle
to b
low
in
case
of e
mer
genc
y in
sid
e th
e fa
cilit
y
Dur
ing
IJS
mee
tings
par
tner
s w
ill b
e co
nsul
ted
rega
rdin
g th
e ne
ed fo
r ac
cess
and
sta
ndin
g p
roce
dur
es
Mon
itor
com
plia
nce
with
sec
urity
pol
icie
s, p
rovi
de
all c
en-
tres
with
sec
urity
eq
uip
men
t in
a p
hase
d ap
pro
ach
Iden
tify
in c
onsu
ltatio
n w
ith r
egio
ns b
igge
r ce
ntre
s to
be
fully
eq
uip
ped
with
tota
l int
egra
ted
secu
rity
syst
em.
Ens
ure
mai
nten
ance
of a
ll se
curit
y eq
uip
men
t, en
sure
rel
evan
t and
co
ntin
uous
trai
ning
to u
se th
e eq
uip
men
t
Acc
ess
In s
ome
faci
litie
s ac
cess
is g
aine
d th
roug
h di
ffere
nt s
ec-
tions
to th
e re
leva
nt
sect
ion.
Nam
e bo
ards
/Sig
-na
ge fr
om th
e en
tran
ce o
f the
cor
-re
ctio
nal f
acili
ty n
ot
alw
ays
clea
r.
Acc
ess
Eas
y ac
cess
to m
emb
ers
of th
e co
mm
unity
bas
ed o
n st
and
ard
pro
ced
ures
.
Cle
ar in
dic
atio
n of
loca
tion
/sig
nage
of r
ecep
tion
at a
ll co
rrec
tiona
l cen
tres
. Nam
e b
oard
s m
ust b
e in
stal
led
and
visi
ble
.
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Qu
anti
tyQ
uan
tity
Mov
emen
t del
ayed
b
etw
een
acce
ss
gate
and
rec
eptio
n b
ecau
se o
f lim
ited
esco
rt s
taff
at g
ates
/re
cept
ion.
Ser
vice
pro
vid
ers
turn
ed a
way
bec
ause
of
sec
urity
ris
ks.
Con
trol
of a
cces
s th
roug
h us
e of
reg
is-
ters
. Ser
vice
pro
vid-
ers
& o
ther
sta
keho
ld-
ers
to s
ign
all r
elev
ant
regi
ster
s an
d in
dem
-ni
ty fo
rms.
Sec
urity
offi
cial
s/U
nit s
taff
mus
t be
assi
gned
to e
scor
t and
gu
ard
Ser
vice
pro
vid
ers.
Tra
nsp
ort a
vaila
ble
at a
ll ce
ntre
s fo
r m
ovem
ent f
rom
acc
ess
gate
to s
pec
ific
sect
ion.
Ser
vice
pro
vid
ers
to m
ake
prio
r ar
rang
emen
ts fo
r se
rvic
es
to b
e re
nder
ed.
Uns
uper
vise
d m
ovem
ent l
imite
d
Vis
itors
to o
ffici
als
to b
e p
re-a
rran
ged
with
acc
ess
cont
rol
Pho
ne s
ervi
ce p
rovi
der
s to
info
rm th
em o
f sec
urity
pro
b-
lem
s b
efor
e th
ey a
rriv
e. P
rior
sche
dul
ing
mig
ht a
ssis
t in
pre
vent
ing
for
Ser
vice
pro
vid
ers
to b
e tu
rned
aw
ay.
Ser
vice
pro
vid
ers
not t
o d
isru
pt o
per
atio
nal a
ctiv
ities
.P
rior
arra
ngem
ent b
y S
ecur
ity H
ead
toge
ther
with
Ser
vice
p
rovi
der
s &
sta
keho
lder
s to
cur
b d
elay
s. S
ecur
ity o
ffici
als
mus
t be
assi
gned
to e
scor
t and
gua
rd S
ervi
ce p
rovi
der
s
All
vehi
cles
ent
erin
g or
leav
ing
thro
ugh
the
secu
rity
fenc
e ac
cess
con
trol
poi
nt w
ill b
e se
arch
ed
No
priv
ate
vehi
cles
or
offic
ial v
ehic
les
will
be
allo
wed
in
the
secu
re a
rea
of th
e co
rrec
tiona
l cen
tre
exce
pt fo
r th
ose
vehi
cles
whi
ch n
eed
to e
nter
for
offic
ial b
usin
ess
purp
oses
w
hich
incl
ude:
Vehi
cles
for
on/o
ff lo
adin
g of
offe
nder
sE
mer
genc
y ve
hicl
esO
ffici
al v
ehic
les
tran
spor
ting
visi
tors
to th
e co
rrec
tiona
l ce
ntre
Con
trac
tors
’ veh
icle
s w
hich
for
the
exec
utin
g of
thei
r se
rvic
es n
eces
saril
y ne
ed to
ent
er th
e se
cure
are
aD
eliv
ery
vehi
cles
All
vehi
cles
ent
erin
g th
e se
cure
are
a ar
ound
the
corr
ectio
n-al
cen
tre
thro
ugh
the
secu
rity
acce
ss c
ontr
ol p
oint
mus
t be
esco
rted
/acc
ompa
nied
by
an c
orre
ctio
nal o
ffici
al
A r
ecor
d w
ill b
e ke
pt o
f all
vehi
cles
ent
erin
g or
leav
ing
thro
ugh
the
acce
ss c
ontr
ol p
oint
• • • • • •
4.4 Service Delivery Improvement Plan
�� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 ��
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Qu
anti
tyQ
uan
tity
No
cent
ral r
egis
ter/
dat
a ba
se o
f ser
v-ic
e pr
ovid
ers
with
p
erm
issi
on to
acc
ess
faci
litie
s
Sec
urity
bre
ache
s co
uld
end
ange
r se
rvic
e pr
ovid
ers
and
othe
r st
akeh
old
ers
All
com
mun
ity m
emb
ers/
orga
nisa
tions
who
wan
t to
rend
er
serv
ices
hav
e to
be
pro
per
ly id
entifi
ed a
t all
times
.
A le
tter
to c
onfir
m p
erm
issi
on to
wor
k in
reg
ions
or
spec
ific
cent
res
to b
e is
sued
byt
he M
anag
emen
t Are
a/R
egio
nal
Offi
ce/
Hea
d O
ffice
, to
pre
vent
rep
eatin
g th
e p
roce
ss a
t the
d
iffer
ent f
acili
ties
Whe
n S
ervi
ce p
rovi
der
nee
ds
tran
sfer
to a
noth
er M
anag
e-m
ent A
rea
all t
he r
elev
ant a
dm
inis
trat
ive
doc
umen
tatio
n ne
ed to
be
forw
ard
ed to
the
des
ired
Man
agem
ent A
rea,
ra
ther
than
to s
tart
a n
ew p
roce
ss r
esul
ting
in d
elay
of p
ay-
men
t.
Ind
emni
ty fo
rms
and
regi
stra
tion
part
icul
ars
sign
ed a
nd
upd
ated
6 m
onth
ly.
Lock
up
faci
litie
s fo
r p
erso
nal b
elon
ging
s of
all
per
sons
en
terin
g of
leav
ing
the
faci
lity
Fire
arm
saf
e fo
r sa
fe k
eep
ing
of fi
re-a
rms
Bul
let t
rap
for
safe
mak
ing
of fi
re-a
rms
Sea
rchi
ng c
ubic
les
to e
nsur
e p
rivac
y of
sea
rche
s
Not
ice
boa
rds
ind
icat
ing
wha
t is
allo
wed
and
not
allo
wed
fr
om a
sec
urity
per
spec
tive
will
be
dis
pla
yed
Sec
urity
offi
cial
s m
ust a
lway
s ac
com
pany
ser
vice
pro
vid
ers
and
stak
ehol
der
s
Cor
rect
iona
l cen
tre
cont
inge
ncy
pla
n to
incl
ude
emer
genc
y m
easu
res
whe
n d
ange
rous
situ
atio
n oc
curs
, rea
ctio
n p
lan
to b
e p
ract
ised
on
a re
gula
r ba
sis
and
dis
cuss
ed in
sta
ff m
eetin
gs
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Qu
anti
tyQ
uan
tity
Cou
rtes
yS
ome
fron
t lin
e of
-fic
ials
do
wea
r na
me
tags
with
cor
pora
te
wea
r.
Goo
d w
orki
ng
rela
tions
hip
with
m
emb
ers
of th
e co
m-
mun
ity.
Prio
r ar
rang
emen
t by
sta
ke h
old
ers
is
not a
dhe
red
to a
t all
times
.
Cou
rtes
yE
ncou
rage
all
fron
t lin
e p
erso
nnel
to b
e p
rese
ntab
le a
nd
wea
r na
me
tags
and
cor
por
ate
wea
r w
ith th
e rig
ht in
sign
ia.
Put
all
fron
t lin
e p
erso
nnel
thro
ugh
pub
lic r
elat
ions
and
fr
ontli
ne c
ours
e w
hich
will
imp
rove
wor
king
rel
atio
ns.
Firs
t con
tact
with
the
mem
ber
of t
he p
ublic
mus
t be
frie
ndly
an
d he
lpfu
l
Ad
dre
ss v
isito
rs/s
ervi
ce p
rovi
der
s in
ver
nacu
lar
lang
uage
w
here
ap
plic
able
Prio
r sc
hed
ulin
g m
ight
ass
ist i
n p
reve
ntin
g fo
r S
ervi
ce p
ro-
vid
ers
to b
e tu
rned
aw
ay.
Whe
n S
ervi
ce p
rovi
der
nee
ds
tran
sfer
to a
noth
er M
anag
e-m
ent A
rea
all t
he r
elev
ant a
dm
inis
trat
ive
doc
umen
tatio
n to
b
e fo
rwar
ded
to th
e d
esire
d M
anag
emen
t Are
a to
pre
vent
th
e ne
ed fo
r a
new
pro
cess
.
Op
enne
ss &
Tra
ns-
pare
ncy
All
docu
men
tatio
n ch
ecke
d by
sup
ervi
-so
r on
con
tinuo
us
basi
s.
Aud
its d
one
in is
ola-
tion
on in
volv
emen
t of
stak
ehol
der
s.
Res
ults
of a
udit
not
mad
e av
aila
ble
to
rele
vant
par
tner
s, a
nd
inte
rnal
cus
tom
ers.
Op
en &
Tra
nspa
renc
yD
o au
dit
of in
volv
emen
t of s
take
hold
ers
annu
ally
in a
ll co
r-re
ctio
nal f
acili
ties.
Imp
lem
ent a
n ev
alua
tion
form
to d
eter
-m
ine
per
form
ance
s.
Mak
e re
sults
ava
ilab
le to
all
stak
ehol
der
s an
d pa
rtne
rs.
Imp
rove
on
serv
ice
del
iver
y ba
sed
on s
ugge
stio
ns s
ubm
it-te
d by
sta
keho
lder
s.
Info
rm c
omm
unity
mem
ber
s ab
out r
elev
ant p
olic
ies
& p
ro-
ced
ures
, as
wel
l as
amen
dm
ents
. Aud
io v
isua
l inf
orm
atio
n,
and
pam
phl
ets
avai
lab
le in
wai
ting
room
s fo
r st
akeh
old
ers.
Info
rmat
ion
Aw
aren
ess
rais
ing
at
com
mun
ity s
truc
ture
s
done
spo
radi
cally
Info
rmat
ion
Iden
tify
and
dep
loy
offic
ials
with
PR
ski
lls in
fron
tline
sta
-tio
ns
Info
rm s
ervi
ce p
rovi
der
s an
d ot
her
stak
ehol
der
s d
urin
g or
ient
atio
n ab
out c
ontin
genc
y p
lan
in c
ase
of e
mer
genc
ies
100 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 101
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Qu
anti
tyQ
uan
tity
Inco
nsis
tent
info
rma-
tion
shar
ing
or to
tal
lack
of i
nfor
mat
ion
to s
ervi
ce p
rovi
der
s an
d ot
her
stak
ehol
d-er
s le
ad to
sec
urity
br
each
es
Mar
ketin
g do
ne b
y so
me
man
agem
ent
area
s
Con
sist
ent i
nfor
mat
ion
in a
ll fa
cilit
ies
on th
e fo
llow
ing
to b
e m
ade
avai
lab
le to
ser
vice
pro
vid
ers
and
othe
r st
akeh
old
ers:
Ser
vice
pro
vid
ers
will
be
sele
cted
on
the
basi
s of
a u
nifo
rm
scre
enin
g p
roce
ss th
at is
con
sist
ent w
ith s
ecur
ity c
once
rns
Ser
vice
pro
vid
ers
will
agre
e in
writ
ing
to a
bid
e by
all
faci
lity
pol
icie
s pa
rtic
ular
ly th
ose
rela
ting
to th
e se
curit
y an
d co
nfi-
den
tialit
y of
info
rmat
ion
Ser
vice
pro
vid
ers
will
only
per
form
pro
fess
iona
l ser
vice
s af
ter
they
hav
e b
een
cert
ified
and
acc
red
ited
Ser
vice
pro
vid
ers
will
be
orie
ntat
ed a
nd/o
r tr
aine
d p
rior
to a
ssig
nmen
t with
reg
ard
to in
stitu
tiona
l pro
ced
ures
and
se
curit
y ar
rang
emen
ts
No
serv
ice
pro
vid
er w
ill b
e al
low
ed to
ent
er o
r le
ave
a co
rrec
tiona
l cen
tre
with
out b
eing
pro
per
ly id
entifi
ed a
nd
sear
ched
Ser
vice
pro
vid
ers
will
be
esco
rted
insi
de
the
corr
ectio
nal
cent
re b
y a
corr
ectio
nal o
ffici
al
Ser
vice
s by
ser
vice
pro
vid
ers
will
be
del
iver
ed w
ithin
sig
ht
of a
cor
rect
iona
l offi
cial
but
not
alw
ays
with
in h
earin
g d
ista
nce
Any
mat
eria
ls o
r eq
uip
men
t bei
ng u
sed
by s
ervi
ce p
rovi
d-er
s w
ill b
e x-
raye
d, s
earc
hed
and
app
rove
d in
writ
ing
by th
e H
ead
Cor
rect
iona
l Cen
tre
Ser
vice
pro
vid
ers
will
not b
e al
low
ed to
rem
ove
any
artic
le
from
the
corr
ectio
nal f
acili
ty w
ithou
t the
writ
ten
app
rova
l of
the
Hea
d C
orre
ctio
nal C
entr
e
Any
act
ivity
by
a se
rvic
e p
rovi
der
that
is s
how
n to
thre
aten
th
e in
stitu
tion’
s or
der
and
sec
urity
or
safe
ty s
houl
d b
e lim
-ite
d or
dis
cont
inue
d un
til th
e p
rob
lem
is s
olve
d
Dev
elop
a s
pec
ific
mar
ketin
g st
rate
gy. A
war
enes
s of
exh
ibi-
tions
/imb
izos
in c
omm
uniti
es.
Mak
e an
d up
dat
ing
of p
amp
hlet
s, p
oste
rs to
be
avai
lab
le
whe
n th
e ne
ed a
rises
.
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Qu
anti
tyQ
uan
tity
Op
en d
ays
with
ext
er-
nal s
ervi
ce p
rovi
der
s in
som
e m
anag
emen
t ar
eas
Ser
vice
pro
vid
ers
and
othe
r st
akeh
old
ers
not a
war
e of
the
need
fo
r se
curit
y cl
assi
fica-
tion
of in
mat
es
Ens
ure
that
op
en d
ays
are
host
ed in
all
man
agem
ent a
reas
at
leas
t onc
e p
er y
ear.
Trai
n at
leas
t fro
nt li
ne p
erso
nnel
on
pub
lic r
elat
ions
. Put
all
fron
t lin
e p
erso
nnel
thro
ugh
pub
lic r
elat
ions
and
fron
tline
co
urse
whi
ch w
ill im
pro
ve w
orki
ng r
elat
ions
.
Fron
t lin
e st
aff t
o gi
ve g
uid
ance
to m
emb
ers
of th
e pu
blic
on
sec
urity
arr
ange
men
ts.
Mak
e S
LA
with
ser
vice
pro
vid
ers
and
stak
ehol
der
s al
so
know
n to
the
mem
ber
s
Ens
ure
secu
rity
clas
sific
atio
n of
inm
ates
is t
aken
into
co
nsid
erat
ion
whe
n se
rvic
e p
rovi
der
s re
nder
ser
vice
s to
gr
oups
of i
nmat
es
Red
ress
Pro
ble
ms
can
be
lodg
ed d
irect
ly to
the
Uni
t Man
ager
or
the
HoC
Vic
tims
of c
rime
atte
ndin
g pa
role
he
arin
gs o
r sc
hool
le
arne
rs v
isiti
ng th
e ce
ntre
s co
uld
be
trau
mat
ised
aft
er
the
visi
t. V
ictim
s ar
e al
so in
vite
d to
att
end
CS
PB
hea
rings
on
the
reco
mm
end
atio
ns o
f th
e C
ourt
.
Red
ress
Est
ablis
h a
regi
ster
for
reco
rd k
eep
ing
of c
omp
lain
ts in
re
latio
n to
all
asp
ects
of s
ervi
ce d
eliv
ery
by e
xter
nal s
ervi
ce
pro
vid
ers.
Imp
lem
ent a
n ev
alua
tion
form
to d
eter
min
e ou
r p
erfo
rman
ce
HoC
C o
r hi
s /
her
del
egat
e m
ust h
and
le c
omp
lain
t or
del
-eg
ate
the
resp
onsi
bili
ty to
a s
pec
ific
man
ager
.
Pre
para
tion
of a
ll vi
sito
rs b
efor
e th
e vi
sit a
nd d
ebrie
fing
afte
r th
e vi
sit i
f req
uire
d.
Valu
e fo
r M
oney
Valu
e fo
r M
oney
Tim
e:Ti
me:
Cos
t:C
ost:
10� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 10�
SD
IP F
OR
: DE
PA
RT
ME
NT
OF
CO
RR
EC
TIO
NA
L S
ER
VIC
ES
FO
R T
HE
PE
RIO
D 1
AP
RIL
20
09
TO
31
MA
RC
H 2
012
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Qu
anti
tyQ
uan
tity
Man
age
the
paym
ent
of b
ail a
nd fi
nes
at
corr
ectio
nal c
entr
es
Mem
ber
s of
the
pub-
lic, n
ext-
of-k
in a
nd
emp
loye
rs
Con
sulta
tion
Brie
fing
to in
mat
es,
next
-of-
kin
and
em-
plo
yers
on
stan
dar
d pr
oced
ures
Con
sult
exte
rnal
se
rvic
e pr
ovid
ers,
like
d
ept o
f Jus
tice
(Leg
al
Aid
Boa
rd),
SA
PS
, S
ocia
l Dev
elop
men
t an
d H
ome
Affa
irs.
Pol
icy
proc
edur
es
and
chec
k lis
t are
av
aila
ble
in a
ll ce
ntre
s an
d ad
here
d to
.
Con
sulta
tion
Up
on a
dm
issi
on in
mat
es w
ill b
e in
form
ed a
bou
t all
serv
-ic
es, i
nclu
din
g p
roce
dur
es fo
r pa
ymen
t of b
ail a
nd fi
nes.
O
ffend
er’s
fam
ily a
nd e
mp
loye
r(s)
will
be
info
rmed
tel
-ep
honi
cally
/ele
ctro
nica
lly/w
ritin
g
Dur
ing
IJS
mee
tings
par
tner
s w
ill b
e in
form
ed r
egar
din
g st
and
ard
pro
ced
ure.
Com
mun
icat
ion
on p
olic
y p
roce
dur
es fo
rwar
ded
to a
ll IJ
S
stak
ehol
der
s.
Acc
ess
Acc
ess
to m
oney
of-
fices
is a
cha
lleng
e in
so
me
cent
res
due
to
curr
ent i
nfra
stru
ctur
e.
All
fam
ily a
nd o
r co
m-
mun
ity m
emb
ers
who
w
ant t
o pa
y ba
il or
a
fine
are
allo
wed
to
do s
o.
Rec
eptio
n ar
ea fr
om
the
entr
ance
of t
he
corr
ectio
nal c
entr
e pr
emis
es n
ot a
lway
s cl
early
indi
cate
d.
Acc
ess
Eas
y ac
cess
dur
ing
offic
ial w
orki
ng h
ours
to
mem
ber
s of
th
e co
mm
unity
at a
ll ce
ntre
s.
Mon
ey o
ffice
s to
be
esta
blis
hed
clos
er to
vis
iting
are
as.
Pro
per
wai
ting
area
for
mem
ber
s of
the
pub
lic.
Cle
ar in
dic
atio
n of
loca
tion
of r
ecep
tion
in a
ll co
rrec
tiona
l ce
ntre
s.
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Qu
anti
tyQ
uan
tity
Mov
emen
t del
ayed
b
etw
een
acce
ss
gate
and
rec
eptio
n b
ecau
se o
f lim
ited
esco
rt s
taff
at g
ates
/re
cept
ion.
Wor
king
hou
rs –
pay
-m
ent o
f fine
s an
d ba
il ca
nnot
be
acce
pted
at
any
tim
e, a
s re
leas
e af
ter
hour
s po
ses
a se
curit
y ris
k.
Imp
rove
acc
ess
by m
eans
of d
edic
ated
per
sonn
el.
Prio
r ar
rang
emen
t mus
t be
mad
e if
arriv
al w
ill b
e af
ter
the
wor
king
hou
rs.
Cou
rtes
yS
ome
fron
t lin
e of
-fic
ials
do
wea
r na
me
tags
with
cor
pora
te
wea
r.
Goo
d w
orki
ng
rela
tions
hip
with
m
emb
ers
of th
e co
m-
mun
ity.
No
inte
rcom
sys
tem
at
som
e ce
ntre
s re
sults
in lo
ng w
aitin
g p
erio
ds fo
r co
mm
u-ni
ty m
emb
ers
whe
n pa
ying
bai
l/fin
es.
Pro
ble
ms
to id
entif
y re
man
d d
etai
nees
w
hen
bail
is p
aid
resu
lt in
del
ays.
Cou
rtes
y E
ncou
rage
all
fron
t lin
e p
erso
nnel
to b
e p
rese
ntab
le a
nd
wea
r na
me
tags
and
cor
por
ate
wea
r w
ith th
e rig
ht in
sign
ia.
Ens
ure
assi
stan
ce th
roug
h ou
t the
day
with
sta
gger
ed
bre
aks
for
staf
f.
Put
all
fron
t lin
e p
erso
nnel
thro
ugh
pub
lic r
elat
ions
and
fr
ontli
ne c
ours
e w
hich
will
imp
rove
wor
king
rel
atio
ns.
Inst
all i
nter
com
sys
tem
s in
all
RD
F’s
Mor
e ef
fect
ive
iden
tifica
tion
for
rem
and
det
aine
es, l
ike
pho
to’s
on
war
rant
s (J
7) a
nd u
pd
ate
unit
regi
ster
s.
Op
enne
ss &
Tra
ns-
pare
ncy
All
docu
men
tatio
n fil
ed fo
r ch
ecki
ng a
nd
cont
rol.
R
esul
ts o
f aud
it m
ade
avai
lab
le o
n m
onth
ly/
Op
enne
ss &
Tra
ns-
pare
ncy
Doc
umen
tatio
n ea
sily
acc
essi
ble
whe
n ne
eded
. Che
ckin
g an
d co
ntro
l sho
uld
be
don
e co
ntin
uous
ly b
y th
e H
oCC
or
his/
her
del
egat
e.
Info
rm c
omm
unity
mem
ber
s an
d of
fend
ers
abou
t pol
icie
s &
pro
ced
ures
.
10� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 10�
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Qu
anti
tyQ
uan
tity
quar
terly
bas
is to
DO
J an
d ot
her
part
ners
, U
nit M
anag
ers
for
purp
oses
of p
lann
ing
/m
anag
emen
t.
Info
rmat
ion
Aw
aren
ess
rais
ing
at
com
mun
ity s
truc
-tu
res.
Spo
radi
c m
arke
ting.
Bai
l and
fine
s ca
n b
e pa
id a
lso
on p
ublic
ho
liday
s &
wee
k en
ds.
All
Cen
tres
link
ed o
n A
dmis
sion
and
Re-
leas
e S
yste
m to
bai
l te
rmin
al.
Inm
ate
trac
king
not
ef
fect
ive
resu
lting
in
long
per
iods
of w
ait-
ing.
All
rele
vant
reg
iste
rs
for
the
paym
ent o
f bai
l an
d fin
es a
re u
tiliz
ed
for
cont
rol p
urpo
ses.
Info
rmat
ion
Con
sist
ent m
essa
ge o
f fixe
d am
ount
for
Bai
l.
Dev
elop
a s
pec
ific
mar
ketin
g st
rate
gy.
Aud
io v
isua
l inf
orm
atio
n an
d pa
mp
hlet
s sh
ould
be
mad
e av
aila
ble
in w
aitin
g ro
oms
for
stak
ehol
der
s.
Sys
tem
ind
icat
es w
here
the
per
son
is h
eld
– lo
cate
the
accu
sed
– on
Ad
mis
sion
and
Rel
ease
Sys
tem
als
o w
ith
refe
renc
e to
Rem
and
Det
aine
es (b
ails
& fi
nes)
. Util
izat
ion
of
intr
anet
to tr
ace
the
whe
reab
outs
of a
per
son
to a
ssis
t the
fa
mily
mem
ber
s or
em
plo
yer.
Red
ress
Pro
ble
ms
can
be
lodg
ed d
irect
ly to
the
Uni
t man
ager
or
the
HoC
C, d
eleg
ated
per
-so
n or
by
the
offe
nder
in
the
com
plai
nts
book
of t
he c
entr
e.
Red
ress
Est
ablis
h a
regi
ster
for
reco
rd k
eep
ing
of c
omp
lain
ts in
re
latio
n to
pay
ing
of fi
nes
and
bail.
Follo
w-u
p w
ith c
omm
unity
mem
ber
s if
com
pla
int w
as
hand
led
satis
fact
orily
.
Valu
e fo
r m
oney
Valu
e fo
r m
oney
Tim
e:Ti
me:
Cos
t:C
ost:
SD
IP F
OR
: DE
PA
RT
ME
NT
OF
CO
RR
EC
TIO
NA
L S
ER
VIC
ES
FO
R T
HE
PE
RIO
D 1
AP
RIL
20
09
TO
31
MA
RC
H 2
012
KE
Y S
ER
VIC
ES
ER
VIC
E B
EN
EF
ICIA
RY
CU
RR
EN
T S
TAN
DA
RD
DE
SIR
ED
STA
ND
AR
D
Qu
anti
tyQ
uan
tity
Impr
ove
sche
dulin
g of
vis
i-ta
tion
to o
ffend
ers
(exi
stin
g ke
y se
rvic
e)
Fam
ilies
of o
ffend
ers,
lega
l pr
actit
ione
rsA
-GR
OU
PC
onta
ct v
isits
(ava
ilab
il-ity
of f
acili
ties)
.48
Vis
its p
er y
ear
Not
mor
e th
an 2
Adu
lt p
erso
ns a
t a ti
me.
60 M
inut
es e
ach
at
mos
t 5 p
er m
onth
.R
ecor
d on
G 3
67 c
ard
or c
ompu
ter.
B-G
RO
UP
Non
con
tact
vis
its
36 v
isits
per
yea
r 45
Min
utes
eac
h A
t mos
t 4 p
er m
onth
.R
ecor
d on
G 3
67 c
ard
and
or c
ompu
ter
C-G
RO
UP
Non
con
tact
vis
itsA
t mos
t 24
visi
t per
ye
ar.
30 m
inut
es e
ach
At m
ost 2
vis
its
Rec
ord
on G
367
car
d an
d or
com
pute
r
• • • • • • • • • • • • • • •
A-G
rou
p
48 v
isits
of 6
0 m
inut
es
each
per
yea
r w
ill b
e al
low
ed.
At m
ost 5
vis
its p
er
mon
th w
ill b
e al
low
ed
B -
GR
OU
P36
vis
its o
f 45
min
utes
ea
ch b
y at
mos
t 2 v
isi-
tors
per
occ
asio
n m
ay
be
gran
ted.
A
t mos
t 4 v
isits
per
m
onth
will
be
allo
wed
.
C-G
RO
UP
C-M
ax (p
hase
2),
Sup
er
Max
imum
and
Max
imum
ca
tego
ry45
Min
utes
eac
hO
ne v
isito
r at
a ti
me.
• • • • • •
Con
sulta
tion
Non
e pr
escr
ibed
Onl
y O
ffend
ers
are
ac-
cord
ed th
e op
port
unity
to
com
men
t on
the
Priv
ilege
sy
stem
.
HoC
C o
r hi
s/he
r d
eleg
ate
info
rms
offe
nder
s ab
out
new
cha
nges
in th
e pr
ivile
ge
syst
em.
Con
sulta
tion
Two
cons
ulta
tions
per
yea
rC
ontin
uous
con
sulta
tion
dur
ing
visi
ts w
ith th
e fa
mili
es
of o
ffend
ers
and
com
mun
ity
mem
ber
s to
gat
her
inpu
ts
The
offe
nder
s w
ill b
e gr
ante
d an
op
por
tuni
ty to
su
bm
it in
puts
with
reg
ard
to
the
priv
ilege
sys
tem
.
10� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 10�
KE
Y S
ER
VIC
ES
ER
VIC
E B
EN
EF
ICIA
RY
CU
RR
EN
T S
TAN
DA
RD
DE
SIR
ED
STA
ND
AR
D
Qu
anti
tyQ
uan
tity
Priv
ilege
sys
tem
is b
eing
di
spla
yed
in a
ll un
its.
Offe
nder
s m
ay th
roug
h th
e O
ffend
er M
anag
emen
t C
omm
ittee
pro
vid
e in
puts
.
Inst
all s
ugge
stio
n b
ox a
nd
pla
ce e
valu
atio
n fo
rms
at
visi
ting
area
s
Acc
ess
Vis
itors
rec
eptio
n an
d w
ait-
ing
area
out
sid
e th
e se
cure
ar
ea o
f mos
t co
rrec
tiona
l ce
ntre
s, in
som
e ce
ntre
s vi
sito
rs w
ait o
utsi
de
Cur
rent
ly o
ffend
er’s
vis
its
are
done
on
a fir
st c
ome
first
ser
ve b
asis
.
Fam
ily d
o ha
ve a
cces
s to
of
fend
ers
durin
g vi
sitin
g d
ays
and
prio
r ar
rang
emen
t on
non
vis
iting
day
s.
Not
all
cent
res
are
equi
pp
ed
with
wal
k th
roug
h m
etal
de-
tect
ors
and
X ra
y sc
anne
rs
for
parc
els
whe
re v
isito
rs
ente
r
Acc
ess
Wee
kly
A v
isito
rs r
ecep
tion
and
wai
ting
area
with
a p
arki
ng
area
for
vehi
cles
will
be
pro
-vi
ded
out
sid
e th
e se
curit
y fe
nce
of e
ach
corr
ectio
nal
cent
re
Eac
h vi
sito
rs’ r
ecep
tion
and
wai
ting
area
will
be
pro
vid
ed
with
toile
t fac
ilitie
s fo
r st
aff
and
visi
tors
Not
ice
boa
rds
ind
icat
ing
wha
t is
allo
wed
and
not
al
low
ed fr
om a
sec
urity
per
-sp
ectiv
e w
ill b
e d
isp
laye
d at
ea
ch v
isito
rs r
ecep
tion
and
wai
ting
area
Intr
oduc
e a
boo
king
/ c
all
in s
yste
m in
a p
hase
d in
ap
pro
ach
to C
orre
ctio
nal
Cen
tres
.
Fam
ily c
onta
ct is
pro
mot
ed
to e
nsur
e b
ette
r ac
cess
to
the
offe
nder
.
Usi
ng a
pha
sed
app
roac
h,
ensu
re th
at a
ll co
rrec
tiona
l ce
ntre
s ar
e eq
uip
ped
with
m
etal
det
ecto
rs a
nd X
ray
sc
anne
rs to
ens
ure
the
safe
ty o
f inm
ates
and
vis
i-to
rs.
KE
Y S
ER
VIC
ES
ER
VIC
E B
EN
EF
ICIA
RY
CU
RR
EN
T S
TAN
DA
RD
DE
SIR
ED
STA
ND
AR
D
Qu
anti
tyQ
uan
tity
Cou
rtes
yC
itize
ns a
re tr
eate
d w
ith
cour
tesy
as
they
are
tr
ansp
orte
d to
and
from
the
visi
ting
room
s.
Offe
nder
s an
d fa
mili
es c
an-
not a
lway
s id
entif
y of
ficia
ls
that
dea
l with
them
.
Pro
per
sea
rchi
ng fa
cilit
ies
not a
vaila
ble
in a
ll ce
ntre
s
Sec
urity
bre
ache
s m
ight
en-
dan
ger
inm
ates
and
vis
itors
Cou
rtes
yC
itize
ns /
com
mun
ity m
em-
ber
s an
d fa
mili
es a
re tr
eate
d w
ith c
ourt
esy
as th
ey a
re
tran
spor
ted
to a
nd fr
om
visi
ting
room
s.
Pre
scrib
e th
e w
earin
g of
na
me
tags
and
cor
por
ate
wea
r w
ith c
orre
ct in
sign
ia
by a
ll of
ficia
ls.
All
rele
vant
DC
S o
ffici
als
to
be
trai
ned
in C
usto
mer
car
e
Pro
visi
on o
f TV,
cle
an
toile
ts, u
nder
-cov
er w
aitin
g ro
oms
and
wat
er c
oole
rs in
th
e vi
sitin
g ro
oms.
Aud
io v
isua
l inf
orm
atio
n an
d pa
mp
hlet
s sh
ould
be
mad
e av
aila
ble
in w
aitin
g ro
oms
for
stak
ehol
der
s.
Usi
ng a
pha
sed
app
roac
h,
ensu
re e
ach
visi
tors
are
a w
ill b
e p
rovi
ded
with
se
arch
ing
cub
icle
s to
en-
sure
priv
acy
of s
earc
hes.
Not
ices
ind
icat
ing
that
con
-se
nt to
bei
ng s
earc
hed
is a
p
reco
nditi
on o
f ent
ry to
the
Cor
rect
iona
l Cen
tre
will
be
dis
pla
yed
pro
min
ently
at a
ll en
tran
ces
Vis
itatio
n ar
ea w
ill b
e se
arch
ed o
n a
dai
ly b
asis
b
efor
e an
d af
ter
visi
ts.
Suc
h se
arch
es w
ill b
e re
cord
ed
10� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 10�
KE
Y S
ER
VIC
ES
ER
VIC
E B
EN
EF
ICIA
RY
CU
RR
EN
T S
TAN
DA
RD
DE
SIR
ED
STA
ND
AR
D
Qu
anti
tyQ
uan
tity
Op
enne
ss &
Tra
nspa
renc
yC
omp
lain
ts a
nd r
eque
sts
proc
edur
es a
re c
omm
uni-
cate
d to
eve
ry o
ffend
er o
n ad
mis
sion
.
Com
pla
ints
and
req
uest
re
gist
ers
are
avai
lab
le in
all
units
whi
ch a
re m
onito
red
by th
e IP
V.
Feed
back
is a
lso
com
mu-
nica
ted
to th
e of
fend
er in
th
e co
mp
lain
ts a
nd r
eque
st
regi
ster
s.
Cle
arly
vis
ible
not
ice
boar
ds
not i
n al
l offi
cial
lang
uage
s.
Op
enne
ss &
Tra
nspa
renc
y
Dai
ly
Com
pla
ints
and
req
uest
s p
roce
dur
es a
re c
omm
uni-
cate
d to
eve
ry o
ffend
er o
n ad
mis
sion
.
Mak
e an
orie
ntat
ion
man
ual
avai
lab
le to
all
adm
issi
on
sect
ions
The
HoC
C o
r hi
s/he
r d
eleg
ate
and
ICC
V m
ust
mon
itor
the
com
pla
ints
and
re
que
st c
onsi
sten
tly O
ffend
ers
to r
ecei
ve in
for-
mat
ion
and
or p
amp
hlet
/b
roch
ure
on th
e p
rivile
ge
syst
em in
diff
eren
t lan
-gu
ages
Pol
icy
and
pro
ced
ures
will
be
exp
lain
ed to
the
com
-m
unity
mem
ber
s (fa
mily
, fr
iend
s, a
nd e
mp
loye
rs) v
ia
a vi
deo
/DV
D in
the
wai
ting
room
Mak
e a
sugg
estio
n b
ox
avai
lab
le fo
r co
mm
unity
m
emb
ers
in v
isiti
ng a
rea
Info
rmat
ion
Info
rmat
ion
with
reg
ard
to th
e pr
ivile
ge s
yste
m is
pr
ovid
ed to
offe
nder
s du
ring
orie
ntat
ion
and
indu
ctio
n.
Info
rmat
ion
Info
rmat
ion
is p
rovi
ded
to
offe
nder
s d
urin
g or
ient
atio
n an
d in
duc
tion.
Ann
ual d
istr
ibut
ion
of p
am-
phl
ets/
leafl
ets
to c
omm
uni-
ties.
KE
Y S
ER
VIC
ES
ER
VIC
E B
EN
EF
ICIA
RY
CU
RR
EN
T S
TAN
DA
RD
DE
SIR
ED
STA
ND
AR
D
Qu
anti
tyQ
uan
tity
Offe
nder
s an
d fa
mili
es
are
bei
ng in
form
ed a
bout
po
licie
s an
d pr
oced
ures
for
visi
tatio
n.
The
times
and
day
s fo
r vi
sita
tion
are
mad
e kn
own
to fa
mili
es a
nd fr
iend
s of
the
offe
nder
s.
All
corr
ectio
nal c
entr
es d
o ha
ve in
form
atio
n no
tices
/
boar
ds th
at in
dica
te s
ecur
ity
mea
sure
s.
Mon
thly
Mak
e an
noun
cem
ents
on
com
mun
ity r
adio
sta
tions
an
d lo
cal n
ews
pap
ers
dur
-in
g C
orre
ctio
ns w
eek.
Enc
oura
ge fa
mili
es a
nd
frie
nds
of o
ffend
ers
to v
isit
offe
nder
s th
roug
h co
mm
u-ni
ty s
truc
ture
s
Info
rmat
ion
to b
e up
dat
ed
on a
reg
ular
bas
is
Red
ress
Offe
nder
s re
ceiv
e fe
edba
ck
with
reg
ard
to th
eir
com
-p
lain
ts a
nd r
eque
sts.
Red
ress
Pro
vid
e fe
edba
ck o
n su
g-ge
stio
ns.
Pro
vid
e a
sugg
estio
n b
ox in
al
l vis
iting
are
as fo
r co
mm
u-ni
ty a
nd o
ffend
ers
Wee
kly
mon
itorin
g of
han
-d
ling
of c
omp
lain
ts
Mak
e co
ntac
t det
ails
of
Man
agem
ent A
rea,
and
N
atio
nal C
onta
ct C
entr
e av
aila
ble
for
com
mun
ities
to
log
com
pla
ints
and
sug
ges-
tions
or
solu
tions
.
Valu
e fo
r M
oney
Due
to o
verc
row
ding
Of-
fend
ers
in s
ome
corr
ectio
nal
cent
res
do n
ot r
ecei
ve th
eir
full
visi
t as
stip
ulat
ed in
the
priv
ilege
sys
tem
.
Valu
e fo
r M
oney
All
offe
nder
s to
rec
eive
full
visi
ts a
s st
ated
in th
e p
rivi-
lege
sys
tem
.
Tim
e:Ti
me:
Cos
t:C
ost:
110 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 111
SD
IP F
OR
: Dep
artm
ent
of
Co
rrec
tio
nal
Ser
vice
sF
OR
TH
E P
ER
IOD
1 A
PR
IL 2
00
9 T
O 3
1 M
AR
CH
201
2
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Impr
ove
tele
pho
ne/
switc
hboa
rd e
tique
tte
at a
ll se
rvic
e po
ints
Gen
eral
pub
lic, s
ervi
ce
prov
ider
s, e
mp
loye
es,
fam
ilies
of i
nmat
es
Qua
ntity
:Q
uant
ity:
Qua
lity:
Qua
lity:
Con
sulta
tion
•N
o co
nsis
tent
and
sy
stem
atic
way
of c
on-
sulta
tion
with
pub
lic
Con
sulta
tion
•D
o cu
stom
er s
urve
ys a
t sel
ecte
d se
rvic
e p
oint
s tw
ice
per
yea
r re
per
cept
ion
of o
ur s
ervi
ces
Acc
ess
•S
witc
hboa
rds
not
alw
ays
staf
fed
If op
erat
or o
ff du
ty, t
he
switc
hboa
rd r
oom
is
lock
ed
Acc
ess
•R
esp
onsi
bili
ty o
n th
e H
ead
of th
e D
epar
tmen
t/se
ctio
n e.
g. A
rea
Com
mis
sion
er, R
egio
nal C
omm
issi
oner
offi
ce,
Com
mun
icat
ion
at H
ead
Offi
ce –
som
eone
to s
tand
in,
shou
ld n
ot b
e a
regi
stra
tion
resp
onsi
bili
ty,
Cal
ls to
be
div
erte
d
Cou
rtes
y•
Res
pons
e at
sw
itch-
boar
d no
t alw
ays
fast
and
effi
cien
t, p
hone
s rin
g m
any
times
, sw
itchb
oard
not
al
way
s m
anne
d
Cus
tom
er r
elat
ions
is
incl
uded
in s
ome
trai
n-in
g (M
anag
emen
t De-
velo
pmen
t Pro
gram
me
& B
asic
trai
ning
)Tr
aini
ng m
ostly
gen
eric
Cou
rtes
y•
Sw
itchb
oard
op
en 2
4 h,
op
erat
ors
rota
te4
emp
loye
es tr
aine
d to
op
erat
e sw
itchb
oard
to e
nsur
e co
ntin
uity
Op
erat
ors
to t
ake
stag
gere
d b
reak
s
Incl
ude
cust
omer
rel
atio
ns in
trai
ning
of a
ll fr
ont l
ine
per
sonn
el
Trai
ning
to b
e D
CS
sp
ecifi
c, e
valu
ate
the
natu
re o
f tra
in-
ing
Op
en &
Tra
nspa
r-en
cy•
No
feed
back
to s
u-p
ervi
sors
re
beh
avio
ur
of s
ecre
tarie
s an
d sw
itchb
oard
op
erat
ors
Op
en &
Tra
nspa
r-en
cy•
DC
S s
taff
to g
ive
feed
back
re
pos
itive
and
neg
ativ
e ex
-p
erie
nces
with
sec
reta
ries
and
switc
hboa
rd o
per
ator
s
Scr
ipte
d in
form
atio
n av
aila
ble
Ref
erra
l to
the
corr
ect s
ectio
n
Info
rmat
ion
•In
form
atio
n•
Rel
evan
t inf
orm
atio
n of
all
sect
ions
in th
e d
epar
tmen
t at
the
dis
pos
al o
f the
op
erat
ors
to d
isse
min
ate
to th
e pu
blic
Rec
ord
er to
pla
y in
form
atio
n ab
out D
CS
ser
vice
s w
hile
ho
ldin
g th
e lin
e
KE
Y S
ER
VIC
ES
ER
VIC
E
BE
NE
FIC
IAR
YC
UR
RE
NT
STA
ND
AR
DD
ES
IRE
D S
TAN
DA
RD
Red
ress
•In
tern
ally
the
Dep
art-
men
t has
the
grie
v-an
ce p
roce
dure
s as
w
ell a
s th
e M
inis
ter
thro
ugh
whi
ch p
rob
-le
ms/
com
pla
ints
can
b
e lo
dged
Ther
e ar
e ex
tern
al
bodi
es s
uch
as th
e P
ortf
olio
Com
mit-
tee
who
als
o lo
dge
enqu
iries
on
beh
alf o
f ap
plic
ants
/offi
cial
s
Red
ress
•M
ake
use
of th
e N
atio
nal C
onta
ct C
entr
e fo
r q
ualit
y ch
eck
on s
ervi
ces
Dis
satis
fied
calle
r’s g
rieva
nce
wou
ld b
e re
spon
ded
to
with
in a
wee
k M
ake
the
high
est a
utho
rity
resp
onsi
ble
Ad
vert
ise
cent
ralis
ed s
witc
hboa
rd n
umb
er
Mar
ket a
vaila
bili
ty –
up
dat
e te
lep
hone
reg
iste
rste
lkom
cal
l lin
e up
dat
edW
ebsi
te u
pd
ated
Mak
e ho
t lin
e av
aila
ble
–for
peo
ple
to c
omp
lain
ab
out
how
long
they
sta
yed
on th
e lin
e, o
r if
dis
satis
fied
with
tr
eatm
ent b
y op
erat
or
Mak
e D
IU te
lep
hone
num
ber
ava
ilab
le
Valu
e fo
r M
oney
•E
xter
nal S
ervi
ce P
ro-
vid
ers
are
cont
ract
ed
in te
rms
of p
re-d
eter
-m
ined
ser
vice
del
iver
y st
and
ards
Valu
e fo
r M
oney
•
Tim
e:Ti
me:
Cos
t:C
ost:
Hum
an R
esou
rces
:H
uman
Res
ourc
es:
Sig
ned
: (M
inis
ter
of
Co
rrec
tio
nal
Ser
vice
s)
Dat
e: 8
Ju
ne
200
9
Sig
ned
: (N
atio
nal
Co
mm
issi
on
er)
Dat
e: 8
Ju
ne
200
9
11� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 11�
4.5 Strategic Human Resource Plan
4.5.1. Purpose
The purpose of this Strategic HR Plan is to determine the demand for and sup-ply of employees that are critical to achieve strategic goals and objectives of the Department. The plan ensures that the Department meets its human resources needs in line with the imperatives of the White Paper on Corrections. It is linked to the Regional Strategic HR Plans in order to ensure synergy and integrated planning between National Head Office and the Regions.
4.5.2 HR Planning Overview
As stipulated in Part IIID of Chapter 1 of the Public Service Regulations, 2001 (as amended), Human Resource Planning is a process of systematically reviewing hu-man resource needs to ensure that the required number of employees, with the required competencies, is available when they are needed. It is also about ensuring that the composition of staff gradually becomes more representative of society as a whole. HR Planning is therefore the cornerstone for effective and efficient human resource management.
4.5.3 Objectives of the Strategic Human Resource Plan
The objective of this Strategic Human Resource Plan is to enable the Department of Correctional Services to systematically plan in a manner that it is enabled to at-tain the right number of employees, with the right composition and the right com-petencies, in the right places, at the right time to enable it to deliver on its mandates and achieve its strategic goals and objectives as espoused in the Correctional Services Act (111 of 1998), Strategic Plan 2008/09 – 2012/13 as well as the White Paper on Corrections in South Africa.
4.5.4 Local context
The South African Government has adopted the Medium Term Strategic Frame-work (MTSF) and Medium Term Expenditure Framework (MTEF) as an opportunity to act in unison with all spheres of government and to ensure alignment and a coherent approach to integrated governance. In order to contextualise HR Plan-ning, it is important to understand the National Planning Framework adopted by the Cabinet in the approved multi-year cycle. The DPSA requires Departments to submit their approved Strategic HR Plans during the same period.
The review of the DCS HR Plan takes place alongside the Strategic Plan review. The DCS should ensure that prior to the submission of the Strategic Plan to National Treasury the Strategic HR Plan is also approved. This would assist the DCS to plan for programmes alongside the available resources i.e. people and the budget.
11� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 11�
AcronymsAA Affirmative action
AGSA Auditor General of South Africa
AIDS Acquired Immune Deficiency Syndrome
AU African Union
BEE Black Economic Empowerment
BI Business Intelligence
CAT Case Assessment Team
CAO Case Assessment Officer
CC Correctional Centre
CIP Compliance Improvement Plan
CIT Case Intervention Team
CJS Criminal Justice System
CMC Case Management Committee
CMF Capability Maturity Framework
CoE Centres of Excellence
COBIT Control Objectives for Information Technology
CPA Criminal Procedure Act no 51 of 1977
CSP Correctional Sentence Plan
CSPB Correctional Supervision and Parole Board
DCS Department of Correctional Services
DIU Departmental Investigation Unit
DoJCD department of Justice and Constitutional Development
DPW Department of Public Works
DPSA Department of Public Service and Administration
EAP Employee Assistance Programme
EE Employment Equity
EHW Employee Health and Wellness
ENE Estimates of National Expenditure
EX Executive Authority
FY Financial Year
G & A Government and Administration
GITO Government Information Technology Office
HoCC Head of Correctional Centre
HDI Historically Disadvantaged Individual
HIV Human Immunodeficiency Virus
HRD Human Resource Development
HRM Human Resource Management
ICCV Independent Correctional Centre Visitor (Previously IPV)
ICT Information and Communication Technology
IJS Integrated Justice System
IT Information Technology
ITA Image Turnaround
ITIL Information Technology Infrastructure Library
JCPS Justice Crime Prevention Security Cluster
KAPB Knowledge, Attitude, Perception and Behaviour
LSO Legal and Special Operations
MDP Manager Development Programme
MER Monitoring, Evaluation and Reporting System
MIS Management Information System
MISS Minimum Information Security Standards
MISP Management Information System Programme
MOU Memorandum of Understanding
MTEC Medium Term Expenditure Committee
MTSF Medium Term Expenditure Framework
NCC National Contact Centre
NGO Non-Governmental Organization
NGCC New Generation Correctional Centre.
OHS Occupational Health and Safety
OSD Occupational Specific Dispensation
PERSAL Personnel Salary System
PCRD Post-Conflict Reconstruction and Development
PMBOK Project Management Body of Knowledge Areas
PPP Public Private Partnerships
PRB Parole Review Board
RBO Relations Building by Objectives
RDF Remand Detention Facility
R & M Regulatory and Monitoring
SACA Southern Africa Corrections Association
SADC Southern African Development Community
SCM Supply Chain Management
SDIP Service Delivery Improvement Plan
SIU Special Investigation Unit
SMME Small Medium and Micro Enterprise
SRAC Sports, Recreation, Arts and Culture
TRA Threat and Risk Assessment
11� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 11�
11� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 11�
Compiled and Distributed by Department of Correctional Services
Private Bag X136Pretoria 0001
Tel: (012) 307 2000Fax: (012) 323 4942
e-mail: [email protected]
Placing rehabilit at ion at t he cent re of all Depart ment al act ivit ies in part nerships wit h ext ernal st akeholders, t hrough: The int egrat ed applicat ion and direct ion of all Depart ment al resources t o focus on t he correct ion of offending behaviour, t he promot ion of social responsibilit y and t he overall development of t he person under correct ion; The cost -effect ive provision of correct ional facilit ies t hat will promot e efficient securit y, correct ion, care and development services wit hin an enabling human right s environment; Progressive and et hical management and st aff pract ices wit hin which every correct ional official performs an effect ive correct ing and support ive role.