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Supplementary performance information for the 2017–18 Corporate Plan

Performance measures by programThis supplementary performance information for the Corporate Plan 2017–18 provides detailed information about the cross program and program performance measures that will be used to report results for each performance criterion and indicator listed in the Corporate Plan.

The Corporate Plan only provides information at the performance criteria and indicator levels. This document lists performance measures by program for each performance criterion and indicator. This will assist in understanding the specific measures that will contribute to reporting performance for programs and program components.

Information on the program and program component objectives is available in the document: Supplementary information for the Corporate Plan 2017–18 – program and program component objectives.

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https://www.dss.gov.au/node/54616

https://www.dss.gov.au/node/54616

https://www.dss.gov.au/publications-articles/corporate-publications/department-of-social-services-corporate-plan-2017-18

Purpose 1 Social Security

Encourage self-reliance and support people who cannot fully support themselves by providing sustainable social security payments and assistance

Performance against Purpose 1 Social Security will be reported in each of the four years of the Corporate Plan by five collective performance criteria described below, comprising indicators at cross program and program levels.

Performance reporting will be supported over the period of the Corporate Plan by relevant findings from the Try, Test and Learn fund and analysis drawing on actuarial and administrative data.

Table 1: Performance Criteria for Purpose 1 Social Security – Outcomes – What did we achieve?

Performance criteria Outcome indicators Programs reporting performanceSustainability of the payments system

Average future lifetime cost (in current year dollars) of total welfare payments to individuals

Cross program

Extent to which payment recipients have improved financial self-reliance

Expected average proportion of future years not receiving payments

Cross program

Percentage of recipients who are not receiving income support 3/6/12 months after exiting student payments

1.11 Student Payments

Percentage of recipients who exit income support within 3/6/12 months

1.3 Income Support for Vulnerable People1.10 Working Age Payments

Percentage of recipients reporting employment income

1.3 Income Support for Vulnerable People1.6 Income Support for Seniors1.8 Income Support for People with Disability1.9 Income Support for Carers1.10 Working Age Payments1.11 Student Payments

Percentage of recipients receiving a part rate of payment due to income or assets tests

1.1 Family Tax Benefit1.3 Income Support for Vulnerable People1.6 Income Support for Seniors1.8 Income Support for People with Disability1.9 Income Support for Carers1.10 Working Age Payments1.11 Student Payments

Sources: Corporate Plan 2017–18, page 14.

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Table 2: Performance Criteria for Purpose 1 Social Security – Intermediate outcomes – How well did we do?

Performance criteriaIntermediate outcome indicators Programs reporting performance

Extent to which payments are made to, or with respect to, people unable to fully support themselves

Percentage of targeted population who receive payment

1.1 Family Tax Benefit1.6 Income Support for Seniors1.8 Income Support for People with Disability1.9 Income Support for Carers

Percentage of recipients aligned to specific policy objectives or payment conditions

1.1 Family Tax Benefit1.6 Income Support for Seniors

Extent to which delivery meets program objective

Program performance criteria and associated milestones/standards (PBS)

1.1 Family Tax Benefit1.2 Child Payments1.3 Income Support for Vulnerable People1.4 Income Support for People in Special Circumstances1.5 Supplementary Payments and Support for Income Support Recipients1.6 Income Support for Seniors1.7 Allowances and Concessions for Seniors1.8 Income Support for People with Disability1.9 Income Support for Carers1.10 Working Age Payments1.11 Student Payments1.12 Program Support for Outcome 1

Payment accuracy (PBS) 1.1 Family Tax Benefit1.3 Income Support for Vulnerable People1.6 Income Support for Seniors1.8 Income Support for People with Disability1.9 Income Support for Carers1.10 Working Age Payments1.11 Student Payments

Percentage of recipients with debts by type and status

1.1 Family Tax Benefit

Sources: Corporate Plan 2017–18, page 14. Portfolio Budget Statements 2017–18, pages 49–60.

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Table 1: Performance Criteria for Purpose 1 Social Security – Outputs – How much did we do?

Performance criteria Output indicators Programs reporting performanceDelivery measures Number of recipients (PBS) 1.1 Family Tax Benefit

1.2 Child Payments1.3 Income Support for Vulnerable People1.4 Income Support for People in Special Circumstances1.5 Supplementary Payments and Support for Income Support Recipients1.6 Income Support for Seniors1.7 Allowances and Concessions for Seniors1.8 Income Support for People with Disability1.9 Income Support for Carers1.10 Working Age Payments1.11 Student Payments

Number of children (PBS) 1.1 Family Tax Benefit1.2 Child Payments

Administered outlays (PBS) 1.1 Family Tax Benefit1.2 Child Payments1.3 Income Support for Vulnerable People1.4 Income Support for People in Special Circumstances1.5 Supplementary Payments and Support for Income Support Recipients1.6 Income Support for Seniors1.7 Allowances and Concessions for Seniors1.8 Income Support for People with Disability1.9 Income Support for Carers1.10 Working Age Payments1.11 Student Payments


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Purpose 1: Cross program performance measures

Sustainability of the payments system

Average future lifetime cost (in current year dollars) of total welfare payments to individualsCross program – Average future lifetime cost (in current year dollars) by current welfare class


Expected average proportion of future years not receiving paymentsCross program – Expected average proportion of future lifetime years not receiving income support payments by current welfare class

Program 1.1 Family Tax Benefit performance measures


Percentage of recipients receiving a part rate of payment due to income or assets testsProgram 1.1 Family Tax Benefit (Family Tax Benefit Part A, Family Tax Benefit Part B) – Percentage of recipients receiving a part rate of payment due to the income testProgram 1.1 Family Tax Benefit (Family Tax Benefit Part A) – Percentage of recipients receiving a part rate of payment due to the maintenance income test


Percentage of targeted population who receive paymentProgram 1.1 Family Tax Benefit (Family Tax Benefit Part A) – Percentage of estimated population of families with children under 16 years of age who receive Family Tax Benefit AProgram 1.1 Family Tax Benefit (Family Tax Benefit Part B) – Percentage of estimated population of families with children under 16 years of age who receive Family Tax Benefit B

Percentage of recipients aligned to specific policy objectives or payment conditionsProgram 1.1 Family Tax Benefit (Family Tax Benefit A) – Percentage of children who meet the Family Tax Benefit immunisation requirementProgram 1.1 Family Tax Benefit (Family Tax Benefit Part A) – Percentage of children who meet the Family Tax Benefit health check requirementProgram 1.1 Family Tax Benefit (Family Tax Benefit Part A) Reduction of Family Tax Benefit as a result of the maintenance action testProgram 1.1 Family Tax Benefit (Child Support Scheme) – Reduction of Family Tax Benefit as a result of the maintenance income test

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Program performance criteria and associated milestones/standards (PBS)Agreement is in place with the Department of Human Services to provide assurance that the delivery of the payments/programs below are made in accordance with relevant legislation, policy and guidelines:

Program 1.1 Family Tax Benefit (Family Tax Benefit Part A, Family Tax Benefit Part B, Child Support Scheme)Milestones/standards: Agreement is in place.

Payment accuracy (PBS)Program 1.1 Family Tax Benefit (Family Tax Benefit) – Payment accuracy

Percentage of recipients with debts by type and statusProgram 1.1 Family Tax Benefit (Family Tax Benefit) qualification debt raised qualification debt remains outstanding reconciliation debt raised reconciliation debt remains outstanding non-lodger debt raised non-lodger debt remains outstanding

Delivery measures

Number of recipients (PBS)Program 1.1 Family Tax Benefit (Family Tax Benefit Part A, Family Tax Benefit Part B) – Number of recipientsProgram 1.1 Family Tax Benefit (Child Support Scheme) – Number of cases

Number of children (PBS)Program 1.1 Family Tax Benefit (Family Tax Benefit Part A) – Number of eligible childrenProgram 1.1 Family Tax Benefit (Family Tax Benefit Part B) – Number of children in eligible Family Tax Benefit Part B families

Administered outlays (PBS)Program 1.1 Family Tax Benefit (Family Tax Benefit Part A, Family Tax Benefit Part B) – Administered outlays

Program 1.2 Child Payments performance measures


Program performance criteria and associated milestones/standards (PBS)Agreement is in place with the Department of Human Services to provide assurance that payments below are made in accordance with relevant legislation, policy and guidelines:

Program 1.2 Child Payments (Double Orphan Pension, Single Income Family Supplement, Stillborn Baby Payment, Assistance for Isolated Children)Milestones/standards: Agreement is in place.

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Delivery measures

Number of recipients (PBS)Program 1.2 Child Payments (Double Orphan Pension, Single Income Family Supplement, Stillborn Baby Payment, Assistance for Isolated Children) – Number of recipients

Number of children (PBS)Program 1.2 Child payments (Double Orphan Pension) – Number of children

Administered outlays (PBS)Program 1.2 Child Payments (Double Orphan Pension, Single Income Family Supplement, Stillborn Baby Payment, Assistance for Isolated Children) – Administered outlays

Program 1.3 Special Benefit performance measures


Percentage of recipients who exit income support within 3/6/12 monthsProgram 1.3 Income Support for Vulnerable People (Special Benefit) – Percentage of activity tested recipients who exit income support within 3/6/12 months

Percentage of recipients reporting employment incomeProgram 1.3 Income Support for Vulnerable People (Special Benefit) – Percentage of recipients reporting employment income

Percentage of recipients receiving a part rate of payment due to income or assets testsProgram 1.3 Income Support for Vulnerable People (Special Benefit) – Percentage of recipients receiving a part rate of payment due to the income test



Program 1.3 Income Support for Vulnerable People (Special Benefit)Milestones/standards: Agreement is in place.

Payment accuracy (PBS)Program 1.3 Income Support for Vulnerable People (Special Benefit) – Payment accuracy

Delivery measures

Number of recipients (PBS)Program 1.3 Income Support for Vulnerable People (Special Benefit) – Number of recipients

Administered outlays (PBS)Program 1.3 Income Support for Vulnerable People (Special Benefit) – Administered outlays

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Program 1.4 Income Support for People in Special Circumstances performance measures



Program 1.4 Income Support for People in Special Circumstances (Bereavement Allowance, Payments under Special Circumstances)Milestones/standards: Agreement is in place.

Delivery measures

Number of recipients (PBS)Program 1.4 Income Support for People in Special Circumstances (Bereavement Allowance, Payments under Special Circumstances) – Number of recipients

Administered outlays (PBS)Program 1.4 Income Support for People in Special Circumstances (Bereavement Allowance, Payments under Special Circumstances) – Administered outlays

Program 1.5 Supplementary Payments and Support for Income Support Recipients performance measures



Program 1.5 Supplementary Payments and Support for Income Support Recipients (Low Income Supplement, Utilities Allowance, Essential Medical Equipment Payment)Milestones/standards: Agreement is in place.

Delivery measures

Number of recipients (PBS)Program 1.5 Supplementary Payments and Support for Income Support Recipients (Low Income Supplement, Utilities Allowance) – Number of recipientsProgram 1.5 Supplementary Payments and Support for Income Support Recipients (Essential Medical Equipment Payment) – Number of payments

Administered outlays (PBS)Program 1.5 Supplementary Payments and Support for Income Support Recipients (Low Income Supplement, Utilities Allowance, Essential Medical Equipment Payment) – Administered outlays

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Program 1.6 Income Support for Seniors performance measures


Percentage of recipients reporting employment incomeProgram 1.6 Income Support for Seniors (Age Pension) – Percentage of new entrants reporting employment incomeProgram 1.6 Income Support for Seniors (Age Pension) – Percentage of all recipients reporting employment income

Percentage of recipients receiving a part rate of payment due to income or assets testsProgram 1.6 Income Support for Seniors (Age Pension, Widow B Pension, Wife Pension (Age)) – Percentage of recipients receiving a part rate of payment due to income or assets tests


Percentage of targeted population who receive paymentProgram 1.6 Income Support for Seniors (Age Pension) – Percentage of estimated population of senior Australians over Age Pension age who receive Age Pension

Percentage of recipients aligned to specific policy objectives or payment conditionsProgram 1.6 Income Support for Seniors (Age Pension) – Ratio of assessed income of pensioners to their total income



Program 1.6 Income Support for Seniors (Age Pension, Widow B Pension, Wife Pension (Age))Milestones/standards: Agreement is in place.

Payment accuracy (PBS)Program 1.6 Income Support for Seniors (Age Pension) – Payment accuracy

Delivery measures

Number of recipients (PBS)Program 1.6 Income Support for Seniors (Age Pension, Widow B Pension, Wife Pension (Age)) – Number of recipients

Administered outlays (PBS)Program 1.6 Income Support for Seniors (Age Pension, Widow B Pension, Wife Pension (Age)) – Administered outlays

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Program 1.7 Allowances and Concessions for Seniors performance measures



Program 1.7 Allowances and Concessions for Seniors (Energy Supplement for Commonwealth Seniors Health Card holders)Milestones/standards: Agreement is in place.

Delivery measures

Number of recipients (PBS)Program 1.7 Allowances and Concessions for Seniors (Energy Supplement for Commonwealth Seniors Health Card holders) – Number of recipients

Administered outlays (PBS)Program 1.7 Allowances and Concessions for Seniors (Energy Supplement for Commonwealth Seniors Health Card holders) – Administered outlays

Program 1.8 Income Support for People with Disability performance measures


Percentage of recipients reporting employment incomeProgram 1.8 Income Support for People with Disability (Disability Support Pension) – Percentage of recipients reporting employment income

Percentage of recipients receiving a part rate of payment due to income or assets testsProgram 1.8 Income Support for People with Disability (Disability Support Pension) – Percentage of recipients receiving a part rate of payment due to income or assets tests


Percentage of targeted population who receive paymentProgram 1.8 Income Support for People with Disability (Disability Support Pension) – Percentage of estimated population of people with disability who receive Disability Support PensionProgram 1.8 Income Support for People with Disability (Disability Support Pension) – Percentage of estimated Australian working age population who receive Disability Support Pension

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Program 1.8 Income Support for People with Disability (Disability Support Pension, Mobility Allowance)Milestones/standards: Agreement is in place.

Payment accuracy (PBS)Program 1.8 Income Support for People with Disability (Disability Support Pension) – Payment accuracy

Delivery measures

Number of recipients (PBS)Program 1.8 Income Support for People with Disability (Disability Support Pension, Mobility Allowance) – Number of recipients

Administered outlays (PBS)Program 1.8 Income Support for People with Disability (Disability Support Pension, Mobility Allowance) – Administered outlays

Program 1.9 Income Support for Carers performance measures


Percentage of recipients reporting employment incomeProgram 1.9 Income Support for Carers (Carer Payment, Wife Pension (DSP)) – Percentage of recipients reporting employment income

Percentage of recipients receiving a part rate of payment due to income or assets testsProgram 1.9 Income Support for Carers (Carer Payment, Wife Pension (DSP)) – Percentage of recipients receiving a part rate of payment due to income or assets tests


Percentage of targeted population who receive paymentProgram 1.9 Income Support for Carers (Carer Payment) – Percentage of estimated population of primary carers who receive Carer PaymentProgram 1.9 Income Support for Carers (Carer Allowance (Adult) and (Child)) – Percentage of estimated population of primary carers who receive Carer Allowance (Adult) and (Child)

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Program 1.9 Income Support for Carers (Carer Payment, Carer Allowance (Adult) and (Child), Carer Supplement, Child Disability Assistance Payment, Wife Pension (DSP))Milestones/standards: Agreement is in place.

Payment accuracy (PBS)Program 1.9 Income Support for Carers (Carer Payment, Carer Allowance) – Payment accuracy

Delivery measures

Number of recipients (PBS)Program 1.9 Income Support for Carers (Carer Payment, Carer Allowance (Adult) and (Child), Carer Supplement, Child Disability Assistance Payment, Wife Pension (DSP)) – Number of recipients

Administered outlays (PBS)Program 1.9 Income Support for Carers (Carer Payment, Carer Allowance (Adult) and (Child), Carer Supplement, Child Disability Assistance Payment, Wife Pension (DSP)) – Administered outlays

Program 1.10 Working Age Payments performance measures


Percentage of recipients who exit income support within 3/6/12 monthsProgram 1.10 Working Age Payments (Newstart Allowance, Youth Allowance (other)) – Percentage of recipients who exit income support within 3/6/12 months

Percentage of recipients reporting employment incomeProgram 1.10 Working Age Payments (Newstart Allowance, Parenting Payment Partnered, Parenting Payment Single, Partner Allowance, Sickness Allowance, Widow Allowance, Youth Allowance (Other)) – Percentage of recipients reporting employment income

Percentage of recipients receiving a part rate of payment due to income or assets testsProgram 1.10 Working Age Payments (Newstart Allowance, Parenting Payment Partnered, Parenting Payment Single, Partner Allowance, Sickness Allowance, Widow Allowance, Youth Allowance (other)) – Percentage of recipients receiving a part rate of payment due to income tests



Program 1.10 Working Age Payments (Newstart Allowance, Parenting Payment Partnered, Parenting Payment Single, Partner Allowance, Sickness Allowance, Widow Allowance, Youth Allowance (other))Milestones/standards: Agreement is in place.

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Payment accuracy (PBS)Program 1.10 Working Age Payments (Newstart Allowance, Parenting Payment Partnered, Parenting Payment Single, Partner Allowance, Sickness Allowance, Widow Allowance, Youth Allowance (other)) – Payment accuracy

Delivery measures

Number of recipients (PBS)Program 1.10 Working Age Payments (Newstart Allowance, Parenting Payment Partnered, Parenting Payment Single, Partner Allowance, Pensioner Education Supplement, Sickness Allowance, Widow Allowance, Youth Allowance (other)) – Number of recipients

Administered outlays (PBS)Program 1.10 Working Age Payments (Newstart Allowance, Parenting Payment Partnered, Parenting Payment Single, Partner Allowance, Pensioner Education Supplement, Sickness Allowance, Widow Allowance, Youth Allowance (other)) – Administered outlays

Program 1.11 Student Payments performance measures


Percentage of recipients who are not receiving income support 3/6/12 months after exiting student payments Program 1.11 Student Payments (Austudy, Youth Allowance (student), ABSTUDY (Secondary and Tertiary)) – Percentage of recipients who are not receiving income support 3/6/12 months after exiting student payments

Percentage of recipients reporting employment incomeProgram 1.11 Student Payments (Austudy, Youth Allowance (student), ABSTUDY (Secondary and Tertiary)) – Percentage of recipients reporting employment income

Percentage of recipients receiving a part rate of payment due to income or assets testsProgram 1.11 Student Payments (Austudy, Youth Allowance (student), ABSTUDY (Secondary), ABSTUDY (Tertiary)) – Percentage of recipients receiving a part rate of payment due to income tests



Program 1.11 Student Payments (Austudy, Youth Allowance (student), ABSTUDY (Secondary and Tertiary), Student Start-up Loan, Student Start-up Loan – ABSTUDY)Milestones/standards: Agreement is in place.

Payment accuracy (PBS)Program 1.11 Student Payments (Austudy, Youth Allowance (student) ABSTUDY (Secondary and Tertiary)) – Payment accuracy

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Delivery measures

Number of recipients (PBS)Program 1.11 Student Payments (Austudy, Youth Allowance (student), ABSTUDY – Secondary, ABSTUDY – Tertiary), Student Start-up Loan, Student Start-up Loan – ABSTUDY) – Number of recipients

Administered outlays (PBS)Program 1.11 Student Payments (Austudy, Youth Allowance (student), ABSTUDY –Secondary, ABSTUDY – Tertiary), Student Start-Up Loan, Student Start-Up Loan – ABSTUDY) – Administered outlays

Program 1.12 Program Support for Outcome 1 performance measuresProgram 1.12 Program Support for Outcome 1Total departmental funding for Outcome 1Milestones/standards: Funding is expended on activities that contribute to agency outcomes.

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Purpose 2 Families and Communities

Contribute to stronger and more resilient individuals, families and communities by providing targeted services and initiatives

Performance against Purpose 2 Families and Communities will be reported in each of the four years of the Corporate Plan by four collective performance criteria described below, comprising quantitative and qualitative indicators at cross program and program levels.

Performance reporting will be supported by relevant findings and analyses as they become available from the Cashless Debit Card Trial evaluation and analysis of actuarial, administrative and client survey data.

Table 4: Performance Criteria for Purpose 2 – Outcomes – What did we achieve?

Performance criteria Outcome indicators Programs reporting performanceExtent to which assisted individuals and families have improved individual and family functioning

Percentage of assisted individuals and families with improved circumstances in areas relevant to individual/family needs

Cross program2.1 Families and Communities

Percentage of assisted individuals and families who achieve individual/family goals related to building capacity and connections

Cross program2.1 Families and Communities


Table 5: Performance Criteria for Purpose 2 – Intermediate outcomes – How well did we do?

Performance criteria Intermediate outcome indicators Programs reporting performanceExtent of contribution to implementing national initiatives

Extent of progress in implementing the National Plan to Reduce Violence against Women and their Children 2010–2022

Cross program

Extent of progress in implementing the National Framework for Protecting Australia's Children 2009–2020

Cross program

Extent to which payments and service provision meet program objective


2.1 Families and Communities2.2 Paid Parental Leave2.3 Social and Community Services2.4 Program Support for Outcome 2

Extent of satisfaction with services 2.1 Families and CommunitiesExtent of community and service system capacity and capability improvement

2.1 Families and Communities

Percentage of assisted individuals who are from priority groups or locations


Percentage of new parents supported to take paid parental leave

2.2 Paid Parental Leave


Table 6: Performance Criteria for Purpose 2 – Outputs – How much did we do?

Performance criteria Output indicators Programs reporting performanceDelivery measures Number of individuals assisted (PBS) 2.1 Families and Communities

2.2 Paid Parental LeaveNumber of organisations contracted or receiving grant funding to deliver services (PBS)


Administered outlays (PBS) 2.1 Families and Communities2.2 Paid Parental Leave2.3 Social and Community Services


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Extent to which assisted individuals and families have improved individual and family functioning

Percentage of assisted individuals and families with improved circumstances in areas relevant to individual/family needs Cross program by domain (eg: Family functioning, Financial resilience, Age-appropriate development, Personal safety) – Percentage of individuals with improved circumstances

Percentage of assisted individuals and families who achieve individual/family goals related to building capacity and connectionsCross program by cohort (eg: Age, CALD) – Percentage of individuals who achieve their goals

Extent of contribution to implementing national initiatives

Extent of progress in implementing the National Plan to Reduce Violence against Women and their Children 2010–2022Cross program

Extent of progress in implementing the National Framework for Protecting Australia's Children 2009–2020Cross program

Program 2.1 Families and Communities performance measures

Extent to which assisted individuals and families have improved individual and family functioning

Percentage of assisted individuals and families with improved circumstances in areas relevant to individual/family needs Program 2.1 Families and Communities (Families and Children) – Percentage of individuals with improved family functioning, including child wellbeing, safety and developmentProgram 2.1 Families and Communities (Financial Wellbeing and Capability) – Percentage of individuals with improved financial wellbeing, capability and resilience

Percentage of assisted individuals and families who achieve individual/family goals related to building capacity and connectionsProgram 2.1 Families and Communities (Families and Children) – Percentage of individuals with improved knowledge, skills, behaviours and engagement with servicesProgram 2.1 Families and Communities (Settlement Services) – Percentage of assisted migrants and humanitarian entrants with improved skills, behaviours and engagement with support servicesProgram 2.1 Families and Communities (Financial Wellbeing and Capability) – Percentage of individuals achieving individual goals related to financial counselling, capability and resilience

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Program performance criteria and associated milestones/standards (PBS)Program 2.1 Families and CommunitiesDelivery by organisations is in accordance with specified requirements, which may include service level standards, of the contracts and agreements between organisations and DSS. Agreements and contracts require:• support and capacity building that contribute to strengthening individual and family functioning and

communities; or• national leadership and representation for services to build capacity within the families and community

sector that works to strengthen family and community functioning

Milestones/standards: Standard of delivery is performed in accordance with the terms and conditions of organisations’ contracts and agreements with DSS.

Extent of satisfaction with servicesProgram 2.1 Families and Communities (Strengthening Communities) – Percentage of individuals satisfied with service provision Program 2.1 Families and Communities (Families and Communities Service Improvement) – Extent of stakeholders’ satisfaction with leadership and representation

Extent of community and service system capacity and capability improvementProgram 2.1 Families and Communities (Settlement Services) – National Accreditation Authority for Translators and Interpreters provide a high quality credentialing service supported by MembersProgram 2.1 Families and Communities (Families and Communities Service Improvement) – Extent of national leadership and representation

Percentage of assisted individuals who are from priority groups or locationsProgram 2.1 Families and Communities (Families and Children) – Percentage of individuals from priority groups (Indigenous, culturally and linguistically diverse)Program 2.1 Families and Communities (Financial Wellbeing and Capability) – Percentage of individuals from priority groups (Indigenous, culturally and linguistically diverse)Program 2.1 Families and Communities (Strengthening Communities) – Percentage of individuals from priority groups (Indigenous, culturally and linguistically diverse)

Delivery measures

Number of individuals assisted (PBS)Program 2.1 Families and Communities (Families and Children, Settlement Services, Financial Wellbeing and Capability, Strengthening Communities, National Initiatives) – Number of individuals assistedProgram 2.1 Families and Communities (Transition to Independent Living Allowance) – Number of recipientsProgram 2.1 Families and Communities (Financial Wellbeing and Capability) – Number of individuals engaged with Income Management and Cashless Debit Card Trial

Number of organisations contracted or receiving grant funding to deliver services (PBS)Program 2.1 Families and Communities (Families and Children, Settlement Services, Financial Wellbeing and Capability, Families and Communities Service Improvement, Strengthening Communities, National Initiatives)

Administered outlays (PBS)Program 2.1 Families and Communities (Families and Children, Transition to Independent Living Allowance, Settlement Services, Financial Wellbeing and Capability, Families and Communities Service Improvement, Strengthening Communities, National Initiatives))

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Program 2.2 Paid Parental Leave performance measures


Program performance criteria and associated milestones/standards (PBS)Program 2.2 Paid Parental LeaveAgreement is in place with the Department of Human Services to provide assurance that payments below are made in accordance with relevant legislation, policy and guidelines:• Parental Leave Pay• Dad and Partner Pay

Milestones/standards: Agreement is in place.

Percentage of new parents supported to take paid parental leaveProgram 2.2 Paid Parental Leave (Parental Leave Pay) – Percentage of mothers for whom Parental Leave Pay has been paid as a proportion of all mothers in the same yearProgram 2.2 Paid Parental Leave (Parental Leave Pay) – Percentage of parents paid government–funded Parental Leave Pay by employersProgram 2.2 Paid Parental Leave (Parental Leave Pay) – Percentage of parents who have taken the full 18 weeks of Parental Leave PayProgram 2.2 Paid Parental Leave (Dad and Partner Pay) – Percentage of dads and other partners who have taken the full two weeks of Dad and Partner Pay

Delivery measures

Number of individuals assisted (PBS)Program 2.2 Paid Parental Leave (Parental Leave Pay, Dad and Partner Pay) – Number of recipients

Administered outlays (PBS)Program 2.2 Paid Parental Leave (Parental Leave Pay, Dad and Partner Pay)

Program 2.3 Social and Community Services performance measures


Program performance criteria and associated milestones/standards (PBS)Program 2.3 Social and Community ServicesDelivery complies with relevant legislation. The funds appropriated to the Department are issued to meet the Australian Government’s share of the pay increasesMilestones/standards: Payments made as described.

Administered outlays (PBS)Program 2.3 Social and Community Services (Social and Community Services)

Program 2.4 Program Support for Outcome 2 performance measuresProgram 2.4 Program Support for Outcome 2Total departmental funding for Outcome 2Milestones/standards: Funding is expended on activities that contribute to agency outcomes.

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Purpose 3 Disability and Carers

Improved independence of, and participation by, people with disability, including improved support for carers, by providing targeted support and services

Performance against Purpose 3 Disability and Carers will be reported in each of the four years of the Corporate Plan by four collective performance criteria described below, comprising quantitative and qualitative indicators at cross program and program levels.

Performance reporting will be supported by relevant findings from the National Disability Insurance Scheme evaluation as they become available.


Performance criteria Outcome indicators Programs reporting performanceExtent of improved independence and participation

Percentage of assisted jobseekers in employment three months following participation in Disability Employment Services

3.1 Disability, Mental Health and Carers

Percentage of assisted people with disability, mental illness and carers with improved knowledge, skills, behaviours and engagement with services




Performance criteria Intermediate outcome indicators Programs reporting performanceExtent of contribution to creating and implementing national approaches

Progress in implementing the National Disability Strategy 2010–2020

Cross program

Extent of contribution to create an effective and sustainable National Disability Insurance Scheme

Cross program

Extent to which service provision meets program objective


3.1 Disability, Mental Health and Carers3.2 National Disability Insurance Scheme3.3 Program Support for Outcome 3

Extent of satisfaction with services 3.1 Disability, Mental Health and CarersPercentage of assisted individuals who are from priority groups




Performance criteria Output indicators Programs reporting performanceDelivery measures Number of individuals assisted (PBS) 3.1 Disability, Mental Health and Carers

Number of organisations contracted or receiving grant funding to deliver services (PBS)


Value of Commonwealth program funding transitioned to the National Disability Insurance Scheme (PBS)

3.2 National Disability Insurance Scheme

Value and number of Sector Development Fund projects supporting the market, sector and workforce to transition to the National Disability Insurance Scheme (PBS)

3.2 National Disability Insurance Scheme

Administered outlays (PBS) 3.1 Disability, Mental Health and Carers3.2 National Disability Insurance Scheme


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Extent of contribution to creating and implementing national approaches

Progress in implementing the National Disability Strategy 2010–2020Cross program• Delivery of the National Disability Strategy biennial progress reports, in partnership with state and

territory governments and other Commonwealth agencies• Delivery of a Commonwealth Action Plan to support the Strategy’s 2nd Implementation Plan• Delivery of an Australian Government plan to improve outcomes for Aboriginal and Torres Strait

Islander people with disability, in partnership with the Department of Prime Minister and Cabinet• Extent of engagement with Commonwealth agencies to drive improvements in access to mainstream

services for people with disability• Extent of engagement with representative organisations of people with disability to support the

implementation of the Strategy

Extent of contribution to create an effective and sustainable National Disability Insurance Scheme Cross program (same as PBS Program Performance Criteria for Program 3.2)• Policy, financial and partnership arrangements are in place to create an effective and sustainable

National Disability Insurance Scheme

Program 3.1 Disability, Mental Health and Carers performance measures

Extent of improved independence and participation

Percentage of assisted jobseekers in employment three months following participation in Disability Employment ServicesProgram 3.1 Disability, Mental Health and Carers (Disability Employment) – Percentage of jobseekers in employment following participation in Disability Employment Services

Percentage of assisted people with disability, mental illness and carers with improved knowledge, skills, behaviours and engagement with servicesProgram 3.1 Disability, Mental Health and Carers (Disability and Carer Support) – Percentage of carers accessing carer support programs with improved knowledge, skills, behaviours and engagement with servicesProgram 3.1 Disability, Mental Health and Carers (Community Mental Health) – Percentage of individuals accessing the Community Mental Health program with improved knowledge, skills, behaviours and engagement with services


Program performance criteria and associated milestones/standards (PBS)Program 3.1 Disability, Mental Health and CarersDelivery by organisations is in accordance with specified requirements, which may include service level standards, of the contracts and agreements between organisations and DSS. Agreements and contracts require:• employment assistance and other services to people with disability• direct advocacy support to people with disability• support to carers• support through community based initiatives to assist people with, or at risk of, mental illness

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• national leadership and representation for services to build capacity within the disability, carers or community mental health sectors


Extent of satisfaction with servicesProgram 3.1 Disability, Mental Health and Carers (Disability and Carer Support) – Percentage of individuals satisfied with the service provided by Carer GatewayProgram 3.1 Disability, Mental Health and Carers (Disability and Carer Support) – Percentage of individuals accessing carer support programs who report that they are satisfied that the service they received was appropriate to their needsProgram 3.1 Disability, Mental Health and Carers (Community Mental Health) – Percentage of individuals accessing the Community Mental Health program who report that they are satisfied that the service they received was appropriate to their needs

Percentage of assisted individuals who are from priority groupsProgram 3.1 Disability, Mental Health and Carers (Community Mental Health) – Percentage of individuals accessing the Community Mental Health program from priority groups (Indigenous, culturally and linguistically diverse)

Delivery measures

Number of individuals assisted (PBS)Program 3.1 Disability, Mental Health and Carers (Disability Employment) – Number of commencements with Disability Employment ServicesProgram 3.1 Disability, Mental Health and Carers (Disability Employment) – Total job placements achieved through Disability Employment ServicesProgram 3.1 Disability, Mental Health and Carers (Disability and Carer Support) – Number of carers assisted through carer support programsProgram 3.1 Disability, Mental Health and Carers (Disability and Carer Support) – Number of carers accessing Carer GatewayProgram 3.1 Disability, Mental Health and Carers (Disability and Carer Support) – Number of people with disability provided with direct advocacy supportProgram 3.1 Disability, Mental Health and Carers (Community Mental Health) – Number of individuals accessing the Community Mental health Program

Number of organisations contracted or receiving grant funding to deliver services (PBS)Program 3.1 Disability, Mental Health and Carers (Disability Employment, Employment Assistance and Other Services, Disability and Carer Support, Community Mental Health)

Administered outlays (PBS)Program 3.1 Disability, Mental Health and Carers (Disability Employment, Employment Assistance and Other Services, Disability and Carer Support, Community Mental Health)

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Program 3.2 National Disability Insurance Scheme performance measures


Program performance criteria and associated milestones/standards (PBS)Program 3.2 National Disability Insurance SchemePolicy, financial and partnership arrangements are in place to create an effective and sustainable National Disability Insurance Scheme, including:• developing and implementing policy settings for full scheme• implementing funding mechanisms for National Disability Insurance Scheme transitions• negotiating agreements with states and territories for full scheme• establishment of the National Disability Insurance Scheme Quality and Safeguards Commission

Milestones/standards:• timely and effective policy advice (including Quality and Safeguards) is provided for full scheme• appropriate management of the National Disability Insurance Scheme cash flow• strategic implementation issues are identified and resolved• established National Disability Insurance Scheme Quality and Safeguards Commission

Delivery measures

Value of Commonwealth program funding transitioned to the National Disability Insurance Scheme (PBS)Program 3.2 National Disability Insurance Scheme

Value and number of Sector Development Fund projects supporting the market, sector and workforce to transition to the National Disability Insurance Scheme (PBS)Program 3.2 National Disability Insurance Scheme

Administered outlays (PBS)Program 3.2 National Disability Insurance Scheme

Program 3.3 Program Support for Outcome 3 performance measures


Program performance criteria and associated milestones/standards (PBS)Program 3.3 Program Support for Outcome 3Total departmental funding for Outcome 3Milestones/standards: Funding is expended on activities that contribute to agency outcomes.

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Purpose 4 Housing

Improved access to affordable housing, improved community housing and assisting individuals experiencing homelessness through targeted support and services

Performance against Purpose 4 Housing will be reported in each of the four years of the Corporate Plan by five performance criteria described below, comprising quantitative and qualitative indicators at cross program and program levels.


Performance criteria Outcome indicators Programs reporting performanceExtent of improvement in rental affordability for low and moderate income households

Percentage of Commonwealth Rent Assistance income units in rental stress before and after receiving Commonwealth Rent Assistance

Cross program Rent Assistance

Percentage of National Rental Affordability Scheme (NRAS) households in rental stress before and after NRAS discounted rent

4.2 Affordable Housing



Performance criteria Intermediate outcome indicators Programs reporting performanceExtent of contribution to national initiatives

DSS contribution to Commonwealth/State agreements for housing and homelessness

Cross program


Percentage of Commonwealth Rent Assistance income units paying enough rent to receive the maximum rate of assistance

Cross program Rent Assistance



Cross program Rent Assistance4.1 Housing and Homelessness4.2 Affordable Housing4.3 Program Support for Outcome 4

Percentage of dwellings that were paid an incentive for the relevant NRAS year (PBS)


Sources: Corporate Plan 2017–18, page 20. Portfolio Budget Statements 2017–18, pages 61, 88–90.


Performance criteria Output indicators Programs reporting performanceDelivery measures Number of Commonwealth Rent Assistance

income units (PBS)Cross program Rent Assistance

Number of NRAS incentives issued for the relevant NRAS year (Cash and Refundable Tax Offsets (RTO)) (PBS)


Sources: Corporate Plan 2017–18, page 20. Portfolio Budget Statements 2017–18, pages 61, 89–90.

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Extent of contribution to national initiatives

DSS contribution to Commonwealth/State agreements for housing and homelessnessCross program

Purpose 4: Cross program Rent Assistance performance measures

Extent of improvement in rental affordability for low and moderate income households

Percentage of Commonwealth Rent Assistance income units in rental stress before and after receiving Commonwealth Rent Assistance Cross program Rent Assistance – Percentage of Commonwealth Rent Assistance income units in rental stress before and after receiving Commonwealth Rent Assistance


Percentage of Commonwealth Rent Assistance income units paying enough rent to receive the maximum rate of assistanceCross program Rent Assistance – Percentage of Commonwealth Rent Assistance income units paying enough rent to receive the maximum rate of assistance


Program performance criteria and associated milestones/standards (PBS)Cross program Rent AssistanceAgreement is in place with the Department of Human Services to provide assurance that payments below are made in accordance with relevant policy, legislation and guidelines:• Rent Assistance

Milestones/standards: Agreement is in place.

Delivery measures

Number of Commonwealth Rent Assistance income units (PBS) Cross program Rent Assistance – Number of Commonwealth Rent Assistance income units

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Program 4.1 Housing and Homelessness performance measures


Program performance criteria and associated milestones/standards (PBS)Program 4.1 Housing and HomelessnessDelivery by organisations is in accordance with specified requirements, which may include service level standards, of the contracts and agreements between organisations and DSS.


Program 4.2 Affordable Housing performance measures

Extent of improvement in rental affordability for low and moderate income households

Percentage of National Rental Affordability Scheme (NRAS) households in rental stress before and after NRAS discounted rentProgram 4.2 Affordable Housing (National Rental Affordability Scheme) – Percentage of National Rental Affordability Scheme (NRAS) households in rental stress before and after NRAS discounted rent


Program performance criteria and associated milestones/standards (PBS)Program 4.2 Affordable HousingDelivery complies with relevant legislation to ensure that incentives are issued accurately to approved participants who comply with the regulations, so NRAS dwellings are made available at reduced rents to eligible low and moderate income households.

Milestones/standards: Incentives are only issued when compliance to the regulations has been adhered to.

Percentage of dwellings that were paid an incentive for the relevant NRAS year (PBS)Program 4.2 Affordable Housing (National Rental Affordability Scheme) – Percentage of dwellings that were paid an incentive for the relevant NRAS year

Delivery measures

Number of NRAS incentives issued for the relevant NRAS year (Cash and Refundable Tax Offsets (RTO)) (PBS)Program 4.2 Affordable Housing (National Rental Affordability Scheme) – Number of NRAS incentives issued for the relevant NRAS year (Cash and Refundable Tax Offsets (RTO))

Program 4.3 Program Support for Outcome 4 performance measures


Program performance criteria and associated milestones/standards (PBS)Program 4.3 Program Support for Outcome 4

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Total departmental funding for Outcome 4Milestones/standards: Funding is expended on activities that contribute to agency outcomes.

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Documents

Department of Social Services - Supplementary …€¦ · Web viewProgram 3.1 Disability, Mental Health and Carers (Community Mental Health) – Percentage of individuals accessing