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Deploying a Worldwide Site Consolidation Solution for Deploying a Worldwide Site Consolidation Solution for Exchange Server 2003Exchange Server 2003at Microsoftat Microsoft
Orlando VillarrealOrlando VillarrealRegional Site Manager - Microsoft ITRegional Site Manager - Microsoft IT
AgendaAgendaAgendaAgenda
Code name: “Titanium”Code name: “Titanium” Solution OverviewSolution Overview Proof of ConceptProof of Concept Exchange Consolidation Results and AnalysisExchange Consolidation Results and Analysis Exchange as an enabler for IT consolidationExchange as an enabler for IT consolidation
Exchange 2003 Exchange 2003 “Titanium”“Titanium”
Exchange 2003 Exchange 2003 “Titanium”“Titanium”
Solution OverviewSolution OverviewSolution OverviewSolution OverviewSituationSituation Large number of mailbox servers in remote sitesLarge number of mailbox servers in remote sites Low-bandwidth connectivity to servers affected user experienceLow-bandwidth connectivity to servers affected user experience
SolutionSolution Consolidation of mailbox servers to six clustered installationsConsolidation of mailbox servers to six clustered installations Deployment of Office 2003 with cached modeDeployment of Office 2003 with cached mode
BenefitsBenefits Reduced number of mailboxes, server operations costs, and overall Reduced number of mailboxes, server operations costs, and overall
messaging costmessaging cost Maintained user satisfaction and productivityMaintained user satisfaction and productivity Created opportunity for further consolidationCreated opportunity for further consolidation
Products and TechnologiesProducts and TechnologiesProducts and TechnologiesProducts and Technologies Windows Server 2003, Enterprise Windows Server 2003, Enterprise
EditionEdition Exchange Server 2003Exchange Server 2003 Office Professional Edition 2003Office Professional Edition 2003 Microsoft Operations Microsoft Operations
Manager 2000 Manager 2000 SQL Server 2000 SQL Server 2000 Storage Area NetworksStorage Area Networks
Situation: Distributed TopologySituation: Distributed TopologySituation: Distributed TopologySituation: Distributed Topology
Increase in number of messaging usersIncrease in number of messaging users Increase in number of locations where users workIncrease in number of locations where users work In early 2003, messaging infrastructure included In early 2003, messaging infrastructure included
118 mailbox servers in 74 locations118 mailbox servers in 74 locations Server hardware near end of warrantyServer hardware near end of warranty Adding local servers increased cost per mailbox and Adding local servers increased cost per mailbox and
support burdensupport burden WAN costs decreasingWAN costs decreasing
Situation: Distributed TopologySituation: Distributed TopologySituation: Distributed TopologySituation: Distributed Topology
Central and North AmericaCentral and North America14 Sites14 Sites
43 Servers43 Servers
South AmericaSouth America9 Sites9 Sites
9 Servers9 Servers
Asia and PacificAsia and Pacific20 Sites20 Sites
25 Servers25 Servers
Europe and MediterraneanEurope and Mediterranean30 Sites30 Sites
41 Servers41 Servers
Planned Exchange FootprintPlanned Exchange FootprintPlanned Exchange FootprintPlanned Exchange Footprint
Redmond
ATH-MSG-01
HUM-MSG-01
BKK-MSG-01
SYD-MSG-01
BUD-MSG-01
CAI-MSG-01
CAS-MSG-01
APJ-OWA-01
NAM-PFS-01
CRD-MSG-01
CRD-03
CRD-MSG-02
CRD-PFS-01
DEL-MSG-01DUA-MSG-01
FAR-MSG-02
FAR-MSG-01
FAR-PFS-01
PCH-MSG-01
HKG-MSG-01
IST-MSG-01
JAK-MSG-01
JOB-MSG-01
KLU-MSG-01
LCS-MSG-01
LCS-MSG-03
LCS-MSG-02
LCS-PFS-01
LUL-PFS-03
MEX-MSG-01
MOW-MSG-01
MVI-MSG-01
PCI-MSG-01
PRG-MSG-01
RNO-MSG-01
SAN-MSG-01
SEL-MSG-01
SHA-MSG-01
BEI-MSG-01
SVC-MSG-01
SVC-MSG-03
SVC-MSG-02
SVC-MSG-04
SVC-PFS-01
SYD-PFS-01
TOR-PFS-01
TPE-MSG-01
RIY-MSG-01
LIM-MSG-01
SJU-MSG-01
HYD-MSG-01
MUC-MSG-01
MUC-MSG-03MUC-PFS-01
WAW-MSG-01
MIL-MSG-01
LUL-MSG-02LUL-MSG-01
BAI-MSG-01
BOG-MSG-01
QUI-MSG-01
SJO-MSG-01
TOR-MSG-01
JOB-MSG-02
SAM-EXC-01
MUC-MSG-02
SD
SD
ESC
DLT
PROLIANT 8000
SD
SD
ESC
D L T
PROLIANT 8000
SD
SD
ESC
DLT
PROLIANT 8000
SD
SD
ESC
DLT
PROLIANT 8000
SD
SD
ESC
DLT
PROLIANT 8000
SD
SD
ESC
DLT
PROLIANT 8000
SD
SD
ESC
DLT
PROLIANT 8000
SD
SD
ESC
DLT
PROLIANT 8000
SD
SD
ESC
DLT
PROLIANT 8000
SD
SD
ESC
DLT
PROLIANT 8000
Redmond Capacity56000 Users
Charlotte Capacity4000 Users
Sao Paulo Capacity1500 Users
Jo’Burg Capacity600 Users
Capacity 2700Users
Capacity 16000Users
Capacity 8000Users
EUR-PFS-01
EUR-PFS-02
DUB-MSG-02
DUB-MSG-03
EUR-EXC-01EUR-EXC-02
NAM-EXC-01
RED-EXC-30
RED-EXC-60
RED-EXC-50
RED-EXC-40
APJ-PFS-02APJ-PFS-01
APJ-EXC-01
APJ-OWA-02
APS-PFS-01
APS-PFS-02
APS-EXC-01
DUB-PFS-01
BOM-MSG-01
BLR-MSG-01
CHO-MSG-02CHO-MSG-03
CHO-MSG-04
CHO-MSG-01
SAS-MSG-01
FY03: 75 to 50 FY03: 75 to 50 sitessites
FY04: 50 to 7 FY04: 50 to 7 sitessites
Solution: Consolidated TopologySolution: Consolidated TopologySolution: Consolidated TopologySolution: Consolidated Topology
CharlotteCharlotte2 Servers2 Servers
1 Cluster1 Cluster
5,400 Users*5,400 Users*
San PauloSan Paulo1 Server1 Server
1 Cluster1 Cluster
1500 Users*1500 Users*
TokyoTokyo3 Servers3 Servers
1 Cluster1 Cluster
8,100 Users*8,100 Users*
DublinDublin8 Servers8 Servers
3 Clusters3 Clusters
21,600 Users*21,600 Users*
RedmondRedmond14 Servers14 Servers
4 Clusters4 Clusters
56,000 Users*56,000 Users*
* Figures represent user capacity* Figures represent user capacity
SingaporeSingapore2 Servers2 Servers
1 Cluster1 Cluster
5,400 Users*5,400 Users*
Solution: Consolidated TopologySolution: Consolidated TopologySolution: Consolidated TopologySolution: Consolidated Topology
Technology advancements created opportunity Technology advancements created opportunity to consolidate topology:to consolidate topology: Scalability improvements in Exchange Server 2003Scalability improvements in Exchange Server 2003 Clustering support in Windows Server 2003Clustering support in Windows Server 2003 Volume Shadow Copy Service as part of backup Volume Shadow Copy Service as part of backup
strategy for Exchange Server 2003strategy for Exchange Server 2003 Support for cached mode in Office 2003Support for cached mode in Office 2003
Solution: StrategySolution: StrategySolution: StrategySolution: Strategy
Three-phase consolidation:Three-phase consolidation: Measure baseline WAN trafficMeasure baseline WAN traffic Consolidate serversConsolidate servers Measure resultant WAN trafficMeasure resultant WAN traffic
Measurement considerationsMeasurement considerations Peak trafficPeak traffic Data managementData management Business constraintsBusiness constraints
EMEA Proof of ConceptEMEA Proof of ConceptEMEA Proof of ConceptEMEA Proof of Concept 9 sites, 11 servers, 6000 mailboxes throughout Europe 9 sites, 11 servers, 6000 mailboxes throughout Europe
chosen to be consolidated onto clustered SAN in Dublinchosen to be consolidated onto clustered SAN in Dublin Over 90% of users upgraded to Office 2003Over 90% of users upgraded to Office 2003 Five days of data collected pre and post consolidationFive days of data collected pre and post consolidation
Client instrumentationClient instrumentation MOM dataMOM data Network dataNetwork data
End users surveyed pre and post consolidation to make End users surveyed pre and post consolidation to make sure that the data matched the end user experiencesure that the data matched the end user experience
Dublin
London (438)
Stockholm (683)
Madrid (465)
Amsterdam (792)
Helsinki (142)
Lisbon (210)
Oslo (203)
Exchange Server
Mailbox
Site/RDC
Copenhagen (232)
TVP (2568)
(6000 Users)(6000 Users)
Preliminary ResultsPreliminary ResultsPreliminary ResultsPreliminary Results
Average latencies Average latencies 4 to 4 to 10x higher10x higher
Maximum elapsed time Maximum elapsed time 5 to 15x higher5 to 15x higher
End user email End user email experience experience unchangedunchanged
““Don’t notice much change since the transition…”Don’t notice much change since the transition…”
Median Maximum Elapsed Time (ms)
0200400600800
1000120014001600
OSL(2mb)
COP(3mb)
HEL(3mb)
LON(20mb)
TVP(40mb)
Site (Bandwidth)
Pre Consolidation
Post Consolidation
Network ImpactNetwork ImpactNetwork ImpactNetwork Impact Exchange accounts for 14% of network usageExchange accounts for 14% of network usage Analysis of current usage per headcount performed to evaluate Analysis of current usage per headcount performed to evaluate
network impact of consolidationnetwork impact of consolidation
Projected Exchange Traffic on Network
Local ServerLocal Server 1 Kbps/Headcount1 Kbps/Headcount
Remote Server 5 Kbps/Headcount5 Kbps/Headcount
Preliminary results indicate 2.2 – 2.5 Kbps/HeadcountPreliminary results indicate 2.2 – 2.5 Kbps/Headcount Exchange estimated to account for 29% of network usage in a Exchange estimated to account for 29% of network usage in a
consolidated world with overall network usage rising 20%consolidated world with overall network usage rising 20% Customers need to evaluate their own user profiles when planning for Customers need to evaluate their own user profiles when planning for
consolidationconsolidation
Early WAN AnalysisEarly WAN AnalysisEarly WAN AnalysisEarly WAN Analysis
Cached mode aided performanceCached mode aided performance Most users reported no problemsMost users reported no problems Peak traffic variedPeak traffic varied
Within a site, from week to weekWithin a site, from week to week Across sites, based on different user behaviorsAcross sites, based on different user behaviors
Multiple weeks of data collection required for Multiple weeks of data collection required for valid resultsvalid results
Solution: Postconsolidation Solution: Postconsolidation MeasurementMeasurementSolution: Postconsolidation Solution: Postconsolidation MeasurementMeasurement Measurement of WAN traffic by means of:Measurement of WAN traffic by means of:
Cisco NetFlowCisco NetFlow MOMMOM Outlook 2003 client health dataOutlook 2003 client health data
Consolidating ServersConsolidating Servers
A server costing $15,000 carries with it an additional $22,500 A server costing $15,000 carries with it an additional $22,500 cost of maintenance and repairs over a 3 year period. cost of maintenance and repairs over a 3 year period.
A common formula is 60% M&R and 40% capital spend. A A common formula is 60% M&R and 40% capital spend. A server costing $15,000 would end up costing $22,500 for M&R server costing $15,000 would end up costing $22,500 for M&R for a total of $37,500 over 3 years.for a total of $37,500 over 3 years.
To date, we have consolidated and removed 135 servers. At an average replacement cost of $37,500
over three years, Microsoft will save approximately $5,062,500 (125 x $37.5K) over the
next three years (not including the remaining consolidation work we have planned).
Current Office Config & CostsCurrent Office Config & Costs
InternetInternet
Small Office or Small Office or Exec SuiteExec Suite
Home or Home or RoadRoad
RedmondRedmond
Small to Large OfficeSmall to Large Office
DSL/Cable orLocal ISP
Dialup Analog or DSL/Cable
AT&T Leased
Line
AT&
T
Lease
d
Line
AT&T
Leased Line
ExchangeExchangeActive Active
DirectoryDirectory
RDCRDC
File and File and BackupBackup
ITG Cable RoomITG Cable Room
File/PrintFile/Print(Possibly) (Possibly)
Active DirectoryActive Directory
Router and Router and SwitchesSwitches
(Possibly) (Possibly) PBXPBX
Business DSL/CableApprox. $150/mo
T1 ~ $1300/MO or more
Broadband Router/ Hub/Firewall ~ $400
Cisco Router and Switches ~ $20-40K
Infrastructure Servers and Racks ~ $15-30K
Cable Room Construction- Costs = approx $??/sf- Reduces usable footprint
Communication Cost SavingsCommunication Cost Savings
City NameFY03 HC
Current WAN Utilization
(6 mo. Avg)
BroadbandInternet
Monthly CostWAN T1 Ckt
Monthly Cost
Cost Saving per
MonthEdmonton 10 21.2% $54.95 $2,926 $2,871Halifax 5 11.2% $24.95 $2,926 $2,901Winnipeg 5 13.0% $69.95 $2,926 $2,856Bloomington 13 18.9% $169.95 $1,300 $1,130Fort Lee 8 N/A $169.95 $1,300 $1,130PLAINSBORO 15 N/A $169.95 $1,300 $1,130Rochester 6 8.2% $169.95 $1,300 $1,130Richmond 13 N/A $169.95 $1,300 $1,130
$14,278$171,341Potential Annual Savings
Potential Monthly Savings
Convert existing small office CorpNet sites to new configuration this Convert existing small office CorpNet sites to new configuration this fiscal yearfiscal year Existing Small Office Internet-Only SitesExisting Small Office Internet-Only Sites
Asuncion, Birmingham, Boise, Des Moines, Grand Rapids, Harrisburg, Kingston, Louisville, Memphis, New Asuncion, Birmingham, Boise, Des Moines, Grand Rapids, Harrisburg, Kingston, Louisville, Memphis, New York, Omaha, Orlando, WashingtonYork, Omaha, Orlando, Washington
Business ValueBusiness ValueBusiness ValueBusiness Value
Avoidance of server replacement costsAvoidance of server replacement costs Utilization of excess capacityUtilization of excess capacity Reduced maintenance costs (4 percent) and Reduced maintenance costs (4 percent) and
headcount (6 percent)headcount (6 percent)
Business ValueBusiness ValueBusiness ValueBusiness Value
Increased AvailabilityIncreased Availability No decrease in user satisfactionNo decrease in user satisfaction Increase in target availability of messaging service Increase in target availability of messaging service
from 99.9% to 99.99%from 99.9% to 99.99% Clustering reduced planned outage minutesClustering reduced planned outage minutes
Provision for future IT infrastructure Provision for future IT infrastructure consolidationconsolidation
SummarySummarySummarySummary
No significant increase in WAN costsNo significant increase in WAN costs No significant decrease in user productivity or No significant decrease in user productivity or
satisfactionsatisfaction Lower operational costs and headcountLower operational costs and headcount Better availability and backup/restore Better availability and backup/restore
performanceperformance Potential for future growthPotential for future growth
For More InformationFor More InformationFor More InformationFor More Information Additional content on Microsoft IT deployments and Additional content on Microsoft IT deployments and
best practices can be found on best practices can be found on http://www.microsoft.comhttp://www.microsoft.com Microsoft TechNet Microsoft TechNet
http://www.microsoft.com/technet/itshowcasehttp://www.microsoft.com/technet/itshowcase
Microsoft Case Study ResourcesMicrosoft Case Study Resourceshttp://www.microsoft.com/resources/casestudieshttp://www.microsoft.com/resources/casestudies
E-mail IT ShowcaseE-mail IT [email protected]@microsoft.com
This document is provided for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.
© 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Active Directory, Outlook, SharePoint, Exchange, Windows, Windows NT, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries