Desktop Card Utility for HHS ID Badge (also referred to as a “smart card” or a “PIV” card)...
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Desktop Card Utility for HHS ID Badge (also referred to as a “smart card” or a “PIV” card) certificate renewal US Department of Health & Human Services
Desktop Card Utility for HHS ID Badge (also referred to as a
smart card or a PIV card) certificate renewal US Department of
Health & Human Services
Slide 2
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Template_white_042707 Overview The Desktop Card Utility makes is
easy to renew your HHS ID Badge (also referred to as a smart card
or a PIV card) certificates. This application is downloaded to your
desktop and can be run when your certificates are due to be renewed
(if your certificates have expired, you will not be able to use the
application). The process to renew certificates should take
approximately 10 minutes. You will use your HHS ID Badge and PIN to
do this. If you dont know your PIN please visit a Lifecycle Work
Station (LWS) before proceeding. If you encounter any problems or
errors while renewing your certificates, please contact the NIH
Service Desk. LWS Locations: Go to
http://www.ors.od.nih.gov/ser/dpsac/badge/Pages/lifecycle.aspx to
find an LWS near
you.http://www.ors.od.nih.gov/ser/dpsac/badge/Pages/lifecycle.aspx
NIH Service Desk ONLINE Go to http://itservicedesk.nih.gov/ to
submit a request for support.http://itservicedesk.nih.gov/
TELEPHONE 301-496-4357 (6-HELP) (local) 866-319-4357 (toll free)
301-496-8294 (TTY)
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Template_white_042707 Take Note Once you have started, do not
remove your HHS ID Badge from the card reader until the process is
complete. Removing your Badge before its ready may interfere with
the functionality the badge.
Slide 4
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Template_white_042707 Launch the Desktop Card Utility Insert your
HHS ID Badge into your computers card reader. Double-click the
Desktop Card Utility logo to launch it (a shortcut is placed on
your desktop). Click Continue.
Slide 5
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Template_white_042707 Verify your identity When prompted, enter
your PIN and click Continue. Note: If you dont know your PIN please
visit a Lifecycle Work Station (LWS) operator before proceeding. If
you enter an incorrect PIN, your HHS ID Badge will become locked
after 15 attempts. If you are locked out, you need to contact the
NIH Service Desk to unlock your badge.
Slide 6
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Template_white_042707 Agreement The system checks for a pending
certificate renewal. If there is a pending certificate renewal, you
will be prompted to read and agree to the terms of the HHS ID Badge
agreement. When ready, click Agree to proceed. If there is no
certificate renewal pending for your badge, there is nothing you
need to do. Click Quit to exit the program. Dont forget to take
your badge from the card reader.
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Template_white_042707 Finish Once you agree, the system will update
your HHS ID Badge with a new certificate. The process will take
approximately 10 minutes. Once the HHS ID Badge is ready with a new
certificate, remove your badge from the card reader and click
Exit.
Slide 8
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Template_white_042707 Final Step Once you have completed the
certificate renewal process, publish your new certificates to the
Global Address List (GAL). Instructions are located at:
http://smartcard.nih.gov/PKI_files/Outlook2010_CertGuide.pdf If
have previously sent or received encrypted email, you will also
need to recover the now-expired certificate in order to read past
encrypted email. Instructions are located at:
http://smartcard.nih.gov/PKI_files/RecoverCerts_Guide.pdf