Detail Report ACBL

7/23/2019 Detail Report ACBL

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1. EXECUTIVE SUMMARY

This report is regarding L/C Management System of export department. This report

incorporates the internship program of MBA-IT, which I hae comp!eted s"ccessf"!!y

in As#ari Ban#, $aris %oad Branch, Sia!#ot. According to my internship program, I

hae comp!eted my eight wee#s of internship at AS&A%I BA'& LT(. The wor#ing

experience in different departments proided me an opport"nity to contri)"te and

!earn in each and eery department. ("ring my period as an internee, I wor#ed in

some ma*or departments, which are +enera! Ban#ing, oreign xchange, Credit

(epartment and xport (epartment. I hae wor#ed with #een interest in these

departments and I hope this wi!! )e ery fr"itf"! in f"t"re.

AS&A%I BA'& LT( was fo"nded in 0, and in the 01 years since, its growth and

s"ccess patterns hae far o"tgrown ind"stry standards. AS&A%I BA'& LT(. is the

!argest of the priate sector )an#s in $a#istan. Its main sponsor is 2Army 3e!fare

Tr"st4 whose shareho!ding is approximate!y 567 in the )an#. It has expanded into a

nation wide presence of 811 Branches, and an 9ffshore Ban#ing :nit in Bahrain. The

Ban# is !isted on the &arachi, Lahore ; Is!ama)ad Stoc# xchanges and its shares arec"rrent!y the highest


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information thro"gh my o)seration and own experience. This st"dy comes "nder the

section (ata Co!!ection and Ana!yses. C"rrent Iss"es, Ca"ses of Ana!ysis and its

ffects on the organi=ation !ead to $ro)!em Ana!ysis in which time frame ana!ysis,

po!itica!, economica! and g!o)a! cha!!enges etc. are disc"ssed.

My internship report then foc"ses grad"a!!y on the %es"!t and So!"tion Criteria in

which I made different a!ternatie so!"tions and prepared a comprehensie criterion to

reso!e the pro)!em "nder st"dy. The section $ossi)!e So!"tions / %ecommendations

high!ights o)*ectie ana!ysis for choosing most appropriate so!"tion with financia!

imp!ications. The report a!so contains re!eant information a)o"t the Benefits of my

recommendations for the organi=ationa! o)*ectie ana!ysis. The f!aws of

organi=ationa! actiities hae )een exposed in a separate section as 3ea#nesses. To

aoid wea#ness and improe the wor#ing, S"ggestions are a!so inc!"ded for necessary

improement in the end. Conc!"sion is the !ast section this report which coers end

res"!ts achieed.

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2. PURPOSE OF REPORT

The p"rpose of this internship report is to f"!fi!! the re


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3. DATA COLLECTION AND ANALYSIS

a) Detail of Data

The data regarding c"stomers and staff is co!!ected from As#ari Ban# Ltd. Branch.

("ring the internship, I hae come to #now a)o"t the deficiencies of c"rrent system

which is man"a!. Moreoer, a!! the s"pp!ementary serices "sed for the c"stomers?

information are a!so co!!ected.

) So!"#e U$e%

i. Existing System

a) Month!y data is co!!ected from existing system and other software !i#e MS

xce!, which is a!ready in "se As#ari Ban# Ltd.

b) 3ith the he!p of Internet serices.

ii. Management

Management is a!so another so"rce of data co!!ection as they hae comp!ete pict"re of

c"rrent system. The worthy Branch Manager not on!y s"perised me )"t a!so

proided me ario"s #inds of data, which is he!pf"! for me, and improement of the

system. It is a!so he!pf"! for management.

iii. End User

nd :sers a!so proided me s"ch #ind of information d"e to which I am a)!e to

ana!y=e existing pro)!ems and present the so!"tion.

iv. Competitors

Competitors are a!so the #ey so"rce thro"gh which data is proided. I st"died other

software e.g. MS xce! and )ecame a)!e to find data re!ated to c"stomer serices,

which was


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#) I&'o"ta(#e a(% Co$t of Data

(ata co!!ection is a )ase of any new system or a pro)!em so!ing ana!ysis of an

existing system. Correct and specific data gie comp!ete information that is ery

important for any #ind of system. 3itho"t data co!!ection, re


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JS$te& Re*!e$t

D

System %e


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a. P"eli&i(a" I(+e$ti,atio( of t-e C!""e(t S$te&

$re!iminary inestigation is the s"rey phase of the c"rrent LC Management system.

It is a!so a feasi)i!ity st"dy. It is not a detai!ed inestigation. The p"rpose of thepre!iminary inestigation phase is to identify c!ear!y the tr"e nat"re and scope of the

pro)!ems which As#ari Ban# is a!ready facing. In pre!iminary inestigation, not the

who!e system is examined )"t on!y pro)!ems are identified )y the management. The

pre!iminary inestigation is not a comprehensie data gathering actiity. Act"a!!y a!!

the pro)!ems are defined and attempt is made to so!e them.

i. Study of Existing System3e need to "nderstand the existing system )efore we design a new system in order to

#now that the pro)!ems and opport"nities rea!!y exist. In AS&A%I BA'& LT(. the

existing LC Management System is not comp"teri=ed. A!! record is man"a!!y

prepared and maintained. In existing system, LC doc"ments are iss"ed to the

c"stomers against their re


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Pe"fo"&a(#e

The c"rrent man"a! system is not showing the performance. ("e to the "ncontro!!ed

red"ndancy in the c"rrent system, each app!ication has its own fi!es which ca"se a

high !ee! of data red"ndancy i.e. same data is stored at different !ocations.

I(fo"&atio(

Information proided )y c"rrent system is incomp!ete, not time!y. 3hen the same

data are stored in m"!tip!e !ocations, inconsistencies are ineita)!e. or examp!e, if a

c"stomer wants to chec# his )"siness for +ermany d"ring the !ast three years, it wi!!

re


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iv. Feasibiity !naysis of Proposed System

Fea$iilit

The detai!ed st"dy phase has ta"ght "s more a)o"t the c"rrent system and we can now"pdate feasi)i!ity estimates. 3e hae not committed to any so!"tion, so we sti!! do not

#now what the new comp"teri=ed LC Management system wi!! cost. B"t we now

hae a thoro"gh "nderstanding of the pro)!ems, !imitations, and opport"nities for

improement. And we sho"!d hae a )etter estimate of how m"ch the pro)!ems and

!imitation in the c"rrent system are costing the )"siness, inc!"ding intangi)!e costs.

The s"m of those costs, pro*ected oer the !ifetime of the new system, e


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Cost of peop!e needed to dee!op the system. There is =ero cost, )eca"se the

system dee!oper is an internee. The internees at AS&A%I BA'& LT(. are not

paid for dee!oping a new system since they are on internship.

Cost of necessary software p"rchased. 9rgani=ation is not paying for software,

when I re


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. Re*!i"e&e(t A(al$i$

It is the second ma*or stage of system ana!ysis phase. In this stage facts are organi=ed

and !ogica! design is dee!oped. In re


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6. $erforma Inoice A ro"gh/estimated draft of origina! inoice.

D. L/C Letter of credit.

E. S3IT Society of 3or!dwide Inter)an# inancia! Te!ecomm"nication

iii. Process Description

I hae set the processing tas#s of the new L/C Management System according to the

po!ices and proced"res of ACBL. It is essentia! that the po!icies and proced"res

goerning the processing tas#s of a system )e c!ear!y exp!ained to the system ana!yst.

The new L/C Management System cannot )e imp!emented "nti! the L/C Management

po!ices are not c!ear, acc"rate and comp!ete d"ring re


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Tool$ U$e% %!"i(, Re*!i"e&e(t A(al$i$

I "sed the fo!!owing too!s d"ring re


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- AS/ARI 0AN/ LTD. Nee%$ Ne LC Ma(a,e&e(t S$te&

Re*!i"e&e(t$ of Ne S$te&)

Error Minimi$ation%The new system is tried to )e error free and the chance of

d"p!ication wi!! )e minimi=ed. Beca"se -form 'o. A doc"ment "sed in export

has )een set as primary #ey. A!! the entries "ndergo this -form 'o. d"e to which

d"p!ication of records is not possi)!e.

&ecord Storage%The record storage in the new comp"teri=ed L/C Management

System wi!! )e according to the re


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"ncrease t'e Decision Power% ("e to fast data retriea! and )etter report

generation, it we!! is easy to ma#e decision on different pro)!em of this system in

f"t"re. This we!! proides a neat and c!ean set"p of information system.

Easy Data Entry%The system wi!! proide different ways of data entry for the

operator, proides different hot-#eys and !ist of a!"es with many defa"!t a!"es to

sae time of the operation.

*ess +uman *abor%The new system needs !ess h"man !a)ors and it wi!! decrease

the cost and comp!icity of the system. In the o!d man"a! system, different fi!es and

registers were maintained )y two officia!s )"t in the new system on!y one person is

maintaining a!! the information.

Precaution and &ecommendations% A reg"!ar sched"!e for data )ase )ac#"p

sho"!d )e fo!!owed to aoid pro)!ems ca"sing form system )rea#down, especia!!y

at the time when a new day started. The H$ export "ti!ity sho"!d )e "sed for this

p"rpose and a!so IM$ import fi!e is "sed for this p"rpose.

,eat and Cean Setup%The existing system !ac#s c!ean!iness )eca"se the fi!es,

which are not fre


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Messaging% (ifferent a!erts are "sed in the new data)ase, which proide great

f!exi)i!ity to "nderstand the c"rrent stat"s of the different form in inp"t screens.

Li#e wheneer any one want to de!ete the record then there wi!! )e window

message appears on the screen to erify the tas# done )y the operator. These #indof a!ert prohi)ited "nexpected hand!ing or s"dden actions on the data)ase.

+ardware &e1uirements for ,ew System

The new comp"teri=ed L/C Management System is designed for the fo!!owing

hardware

Inte! )ased $C or compati)!e machine

At !east D11 M>= $rocessor

At !east 06D MB %am

At !east 51 +B or more >ard (is# storage

+A co!or monitor

System haing a f!oppy dis# drie

F1-co!"mn printer

/S &e1uirement for t'e ,ew System

Microsoft 3indows H$ 011E

D


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DFD Current System

Cash

Payment

Mail:L/C SWIFT Message

Payment Details

L/C SWIFT Message

Performa Invoice

PaymentShipment Documents

Mail: erifie! Shipment DocumentsShipment Documents

L/C SWIFT Message L/C

L/C SWIFT MessageInformation

L/C "pening #e$uestInformationShipment

Documents

Shipment DocumentsDetails

Shipment Documents

"r!er Details

D%L/C SWIFT Messages

&File/#egister'

#egistrationat the

(!vising)an*

+

(!vising )an*

Shipment Documentsegister'D,

)eneficiary

#egistrationof Shipment

Documents atthe (!vising

)an*

-

L/C "pening #e$uest

#egistrationof L/C

"pening#e$uest atthe Issuing

)an*

,

Issuing )an*

.eneratingL/C "pening

SWIFTMessage

erification ofShipment

Documents

0

1valuation ofShipment

Documents

2

CreatingPerformaInvoice

%

(pplicant

D)usiness Payments egister'

E


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DFD Proposed System

Shipment Documents

Cash

Mail: erifie! Shipment Documents

L/C

Shipment Documents

In$uiry #esponse 3ee!e! Data

Mail: L/C SWIFT Message

Payment Detail

Shipment Documents DetailShipment Documents

Payment

L/C SWIFT Message

Performa Invoice

L/C SWIFT Message Information

L/C "pening#e$uest

Information

"r!er Details

DL/C Management File

&!)(S1'

#egistrationat the

(!vising)an*

+

(!vising )an*

)eneficiary

L/C "pening #e$uest

#egistrationof L/C

"pening#e$uest atthe Issuing

)an*

,

Issuing )an*

CreatingPerformaInvoice

%

(pplicant

#espon! toCustomer

4uery

2

L/C SWIFT Message

erification of

ShipmentDocuments

-

.eneratingL/C "pening

SWIFTMessage

1valuation ofShipment

Documents

0

Payment Shipment Documents

F


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#. De$i,(

(esign is the first step in moing from pro)!em domain towards so!"tion domain. System

(esign acts as a )ridge )etween re


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iii. -oume

The term o!"me is "sed in techno!ogy to meas"re the amo"nt of actiity ta#ing p!ace at

gien time, heay o!"me s"ggests a fast, fre


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ery report hae a tit!e.

%eports inc!"de section headings to segment !arge amo"nts of information.

Information in co!"mns hae co!"mn headings.

The comp"teri=ed L/C Management System generates the fo!!owing reports as per

re


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00


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08


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05


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06


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0D


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I('!t De$i,(

Inp"t is the data that is re


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0F


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0


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81


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8


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80


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Dataa$e De$i,(

A data)ase is an a!ternatie to m"!tip!e conentiona! fi!es. It can )e tho"ght of as a sing!e fi!e

of dissimi!ar records. These dissimi!ar records can )e !in#ed or associated with one another

s"ch that programmers and end-"sers can naigate the record. (ata)ases are made possi)!e

thro"gh the "se of specia! software ca!!ed data)ase management systems (BMSs. A (BMS

"ses a data definition !ang"age ((L to define a data)ase and gies programmers and/or

end-"sers a data manip"!ation !ang"age (ML to naigate, "se, and maintain the data)ase.

There are three c!asses of (BMs. >ierarchica!, 'etwor# or !in#ed and re!ationa! data)ases. I

"sed re!ationa! data)ase for the new L/C Management System which stores each record as a

simp!e ta)!e. (issimi!ar records are not !in#ed. Instead, associations are formed when they areneeded )y *oining dissimi!ar records "sing fie!ds that they hae in common.

In o"r new L/C Management System, an entity re!ationship diagram or %( seres as the

starting point. It is the fo"ndation of o"r data)ase design. It identifies the entities and

associations that m"st )e designed. %-(iagram is depicted )e!ow

88


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85

ERD


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USER INTERFACE DESI4N

:ser interface design is the specification of a conersation )etween the end "ser and

the comp"ter. This conersation genera!!y res"!ts in either inp"t or o"tp"t.

86


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%. S$te& De+elo'&e(t

In the system dee!opment process, "sers are one of the important factors which hae

an actie ro!e in the system dee!opment process. In fact n"mero"s research

inestigations indicate that the s"ccess of system dee!opment is often direct!y re!ated

to the extent to which "sers actie!y participate in them. +reater the "ser ino!ement,

chances that new system wi!! satisfy their data and information re


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eno"gh so that it coers a!! the conditions that the program wi!! enco"nter in the

foreseea)!e f"t"re. Management and "sers p!ay a #ey ro!e in the dee!opment of test

data )eca"se )y wor#ing c!ose!y with the system, they sho"!d #now what types of

erroneo"s data and data entry more diffic"!t and time cons"ming.

System testing ens"res that a!! the programs that ma#e"p the new system wor#s

together, as they sho"!d. Acceptance testing ea!"ates the extent to which the new

system meets "ser re


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Ana!ysts are ass"ming f"!! responsi)i!ity for dee!opment, "ser ino!ement

!imited.

System dee!opment cost is most expensie.

More amo"nt of time is re


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C"stomer reso"rces are committed to the ea!"ation and refinement of the

prototype.

The c"stomer is capa)!e of ma#ing re


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End User Deveopment !pproac'

3ith increasing aai!a)i!ity of !ow cost techno!ogy, end "ser is now eident in many

organi=ations. In end "ser dee!opment, it is the end "ser that is responsi)!e for

system dee!opment actiities. In prototyping, experimenting experiment and !earning

are part of the dee!opment process, "sers with s"ch needs might inestigate the

corporate the information center and experiment with n"mero"s off the she!f software

pac#ages and hardware config"rations )efore sett!ing on a system dee!opment and

end "ser participation is m"ch important, thro"gh ed"cation comp"ters and

management system is iewed )y end "ser. In this approach system dee!opment time

is !imited.

I most!y foc"s the end "ser dee!opment approach in my system dee!opment

process. ("e to =ero dee!opment cost the management is ta#ing interest in this

system free!y. The end "ser exp!ained his re


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e) S$te& I&'le&e(tatio(

I. S#-e%!li(,

If we want o"r system to wor# )y a certain date, we m"st set its sched"!ing )y an

imp!ementation timeta)!e. This timeta)!e wi!! determine start and finish time of

certain imp!ementation actiities. A detai!ed imp!ementation timeta)!e is often

essentia! to dee!op management?s confidence in the insta!!ation of p!an and to ens"re

"ninterr"pted operation d"ring the imp!ementation period.

II. Co%i(,

Coding is the process of writing instr"ctions@ with the he!p of commands, aria)!es,

operators etc. that can )e r"n on comp"ter hardware to get the desired res"!ts. Coding

may )e a considera)!e ris# to an organi=ation if it starts )efore reading the ac


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phase. In the system dee!opment phase "ser operation doc"mentation is prepared,

which is not s")stit"te of training )"t hae s"pp!ement to training process. irst!y, in

imp!ementation stage, specify who are the act"a! "sers of this software so that they

may )e trained. Second!y there is a!ready a need to train the who!e team who ino!e

in the L/C management process so that the mista#e co"!d )e minimi=ed. Training

sho"!d )e caref"!!y ea!"ated to determine if it enhances "ser prod"ctiity and on-the-

*o) performance.

V. Co(+e"$io(

Conersion refers to those actiities necessary to transfer operation to o!d system into

new system. The conersion effort inc!"des two ma*or actiities, fi!e conersion and

system conersion. ("ring fi!e conersion a!! the data from man"a! system is

conerted to comp"teri=e system. In system conersion the changes that need to )e

enhancing the system are occ"rring. A new system can )e )ro"ght "p to speed in

many ways@ fo"r pop"!ar methods are direct conersion, para!!e! conersion, phased

conersion and pi!ot st"dies. $ara!!e! conersion is preferred. I adopted para!!e!

conersion method to conert o!d system to new system.

(irect Conersion

$hased Conersion

$i!ot St"dy

$ara!!e! Conersion

Parae ConversionIn para!!e! conersion, the existing system and the new system operate sim"!taneo"s!y

or in para!!e!, "nti! the pro*ect team is confident the new system is wor#ing proper!y.

$ara!!e! conersion has two important adantages. irst, the existing system seres as

a )ac#"p if the new system fai!s to operate as expected. Second, the res"!ts of the new

system can )e compared to the res"!ts of the existing system. There is a !ess ris# with

50


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this strategy )eca"se the present system proides )ac#"p. >oweer, it do")!es the

wor#!oad of personne! and hardware reso"rces d"ring the conersion.

f) S$te& E+al!atio(

System ea!"ation and feed)ac# is !ast and most important phase in system ana!ysis

and design. 3e hae ea!"ated o"r software thro"gh fo!!owing

Management

The new L/C Management System has )ecome more effectie.

The management can monitor the efficiency of the staff. Thro"gh this system the

management gets information a)o"t the L/C payments stat"s any time. They can

monitor pending L/C payments and can adice to the staff.

They can ta#e good decision with he!p of ready information thro"gh this new

system. 3e can chec# any time tota! L/C payments.

3e hae a!! information a)o"t L/C payments with one c!ic#.

Better serice to the c"stomers. Thro"gh this system we can gie


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Customers

Corporate and interna! c"stomers of the AS&A%I BA'& LT(. are satisfied with the

new system. The new system decreased the de!ay whi!e in


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9. METHODS OF RESEARCH

or the dee!opment of new L/C Management System, I researched in the fo!!owing

way.

Do#!&e(tatio(The )asic so"rce of data co!!ection and research is doc"mentation. The former system

was comp!ete!y man"a! and a!! record was in form of fi!es and registers. A!! the record

of L/Cs and other reso"rces find from the office of the )an#. Most!y the research

materia! is fo"nd in the form of doc"ments.

O$e"+atio(

The second method of research was o)seration. As I hae comp!eted my internship

at this organi=ation and I "sed my o)seration as a method of research. I o)sered that

the o!d system hae no effectie information system which can meet the re


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1:. CURRENT ISSUES

a) E&'loee$

AS&A%I BA'& LT( management has )een interested in he!ping indiid"a!s and

gro"ps within organi=ation to wor# together more effectie!y. The term organi=ation

dee!opment, tho"gh occasiona!!y referring to a!! types of change, essentia!!y foc"ses

on techniigh emp!oyee t"rnoer

is inefficient. Management sho"!d proide order!y personne! p!anning and ens"re that

rep!acements are aai!a)!e to fi!! acancies.

) Coo"%i(atio(

If two gro"ps in the organi=ation depend in one another in a m"t"a! way or een a

one-way direction, there tends to )e more conf!ict than if gro"ps are independent of

one another. The more dierse the o)*ecties priorities and personne! of the

interdependent gro"p the more conf!ict there tends to )e.

#) Stat!$

The pro)!em occ"rs when one gro"p attempts to improe its stat"s and another gro"p

iews this as a threat to its p!ace in the stat"s hierarchy. 9ne gro"p may a!so fee! it is

)eing ine


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*"stifia)!y often fee! they are treated ine


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11. CAUSES OF ANALYSIS

i. Fi(a(#ial Re$o!"#e$

The comp"teri=ed L/C Management System improes the credi)i!ity of financia!

reso"rces d"e to high


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maintain this data. To reso!e this pro)!em, there was no so!"tion except a ery

caref"! and professiona! ana!ysis to determine the pro)!ems and to reso!e them.

i+. 6!&a( Re$o!"#e$ De+elo'&e(t

'o do")t, h"man reso"rce is the most important asset of any !iing organi=ation and

rea!!y it has no a!ternatie een in this modern age. This asset can perform we!! with

the new system which generates


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12. EFFECTS

The effects of the proposed system are ery p!easant )eca"se it enhanced the

efficiency of emp!oyees to get the o)*ecties of the organi=ation. Main aspects of

these effects are as fo!!ows

As with the growing of import / export )"siness, there are more L/C cases than the

past. So the c"rrent system was )ecoming "n-effectie day )y day to hand!e them.

In this sit"ation, the proposed system proes ery effectie to oercome the

pendancy of wor# d"e to achieing re


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The proposed system increases the !ee! of c"stomer?s priacy. It preents the

i!!ega! access to c"stomer?s sensitie information.

The proposed system created new *o)s in AS&A%I BA'& LIMIT( that re


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the new system and there are many person, who de!ayed the process on!y for persona!

)enefits.

%) C-a(,e i( Poli# a(% 4loal C-alle(,e$

As#ari Ban# Limited is facing g!o)a! competition d"e to rapid improement in

)an#ing sector. It wants to compete with other )an#s )y proiding serices to its

c"stomers as per internationa! standard )"t the faci!ities and so"rces proided for s"ch

p"rpose are not s"fficient.

1;. RESULT

By "sing Information Techno!ogy in L/C Management System the oera!! res"!ts are

positie. Before the dee!opment of this system the organi=ation set some goa!s and

prepared a pro*ect to get the goa!s. 'ow it was needed to meas"re the performance of

new!y adopted system either it is prod"cing according to the target fixed )y

organi=ation. The emp!oyees and management are the so"rce to meas"re the

performance of the system.

The most and important so"rce of ea!"ation is the c"stomer and end "sers. According

to the end "sers, the system is a positie step towards the pro)!em so!ing of

c"stomers )"t it is not comp!ete!y perfect )y a!! aspects d"e to the !ess #now!edge of

end "ser a)o"t comp"ter fie!d. The organi=ation was re


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Chec# and )a!ance is according to the re


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1


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'ow a day the serice regarding


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Since a!! the ca!c"!ation is done a"tomatica!!y, so the chances of errors are ery rare,

which res"!t in acc"racy of system.

2imeessness of "nformation

:sing the L/C management system, management can o)tain any #ind of information

in a short time. or examp!e, if an exporter wants to in


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Security

Sec"rity refers to data sec"rity. Sec"rity in the new system comes )y introd"cing

passwords for each a"thori=ed person to "se the system. This proides safeg"ards to

protect system data from de!i)erate, accidenta! damages or access )y "na"thori=ed

persons.

Paperess Environment

This new system wi!! minimi=e the "se of stationary )eca"se there wi!! )e ery !ess

"se of paper instead of hard copies of reports d"e to "se of comp"ters.

End:User Deveopment

The new L/C Management System is a so!"tion oriented system for end "sers. It is

easy to "nderstand and "se. Therefore, the end "sers )ehaed !i#e system ana!ysts and

)egan to wor# on the dee!opment of their own systems. This end "ser capa)i!ity is

nice to adopt the f"t"re dee!opments in ACBL.

+uman &esource Deveopment

Information techno!ogy in the new system ma#es the reso"rces of organi=ation more

effectie and efficient. The speed of o"tcomes )ecomes ery fast and according to the

re


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are satisfied with the o"tp"t of new IT )ased system. In this way the prod"ctiity of

AS&A%I BA'& LIMIT( has enhanced a !arge.

"2 ; Decision Making

Most!y )ranches of AS&A%I BA'& LIMIT( are we!! e


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1>. EA/NESSES

I o)sered the fo!!owing f!aws of organi=ationa! actiities in different departments of

AS&A%I BA'& LIMIT( d"ring ana!ysis

)enera (anking Department

In AS&A%I BA'& LIMIT( genera! )an#ing s"ffers from some f!aws. Che


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Credit department acts as a so"rce of capita! inestment. In AS&A%I BA'&

LIMIT( this department is somewhat not operating we!!. or examp!e, Loan cases

are proceeded with de!ays and thro"gh comp!ex doc"mentation. Moreoer, most staff

mem)ers emp!oyed with that department cooperate with !oan app!icants on!y for their

persona! )enefits. 'o coneyance faci!ity is proided to the mar#eting staff. In the

a)sence of s"ch )asic faci!ities, the team is not in a position to proe its worth.

Export Department

In export department, most of the record is maintained man"a!!y on )ig heay

registers. This man"a! wor# sometimes contains errors which ca"ses "nnecessary

de!ays of payments to c"stomers / )"siness peop!e. MS xce! wor# sheets are "sed for

report generation which does not proide a proper data )ase p!atform. There is no

s"ch type of software that wo"!d rep!ace man"a! wor#. Moreoer, there is shortage of

staff. ery emp!oyee is at home in his own specific *o) actiity. In the a)sence of

any emp!oyee, the c"stomers hae to wait as no other emp!oyee is a)!e to rep!ace the

wor# of that a)sent emp!oyee.

"2 Department

The staff emp!oyed in the IT department is too !ess than the re


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management. B"t the e!igi)!e staff )ecome a ictim of nepotism and faoritisms as

the fie!d exec"ties a!ways nominate their nears and dears for the training programs.

1?. SU44ESTIONS FOR IMPROVEMENT

I scr"tini=e some possi)!e improements which I fo"nd )est to wea#ness of each

department of AS&A%I BA'& LT( as fo!!ows

)enera (anking Department

Che


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In Credit department, doc"mentation against !oan app!ications sho"!d )e simp!ified.

The departments sho"!d accept a!ternaties for some essentia! doc"ments. or

examp!es, sa!ary s!ips m"st )e rep!aced )y a sa!ary proof !etter singed )y the

emp!oyers. To aoid "nnecessary de!ays in the processing of !oan cases, the )an# staff

sho"!d )e )o"nd to process the cases within a specified time period. This wi!!

minimi=e the )argaining actiities a"tomatica!!y. or mar#et operations, the mar#eting

staff sho"!d )e proided with )asic faci!ities comprises of ehic!es, f"e!, maintenance,

attractie incenties and career paths.

Export Department

In export department, there sho"!d )e efficient app!ication software that wo"!d

proide a proper data)ase p!atform to s"pport a!! actiities of the said department.

ach officia! wi!! )e a)!e to ma#e re!eant entries "sing this software according to

doc"ments proided )y the c"stomers. It wi!! remoe errors that often exist in

man"a!!y maintained )ig heay registers. This software sho"!d )e capa)!e to generate

reports exce!!ent!y. Moreoer, the software wi!! compensate the shortage of staff as

eery emp!oyee in the export department can "se this software after haing comp!ete

training.

"2 Department

In IT department, there sho"!d )e separate staff for hand!ing software and hardware

pro)!ems. IT staff sho"!d comprise of at !east one s"perisor and one assistant each to

set right software and hardware pro)!ems. The )an# sho"!d prefer to appoint

experienced indiid"a!s as its IT staff. They sho"!d )e fre% department sho"!d ma#e strategies to proide the trained and s#i!!ed wor#

force to hand!e the system. The top management sho"!d nominate e!igi)!e staff to get

D0


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training from the training academy. or this p"rpose, a priority !ist of staff sho"!d )e

maintained on the )asis candidate?s ed"cation, serice period and career path. In

addition, training programs sho"!d )e reised according to the internationa! mar#et

changes so that the trained staff co"!d contri)"te to the organi=ationa! tota! worth.

1@. CONCLUSION

AS&A%I BA'& LIMIT( IT department is wor#ing exce!!ent!y with a!! respects.

>oweer it has some discrepancies occ"rring in the management of L/C payments.

There was a man"a! system for hand!ing the L/Cs. This man"a! system was "na)!e to

achiee the organi=ation goa!s. It was necessary to dee!op a new comp"teri=ed

system especia!!y for hand!ing the L/C payments. So my software is the first step

towards the improement of L/C management.

The a!"ed c"stomers of the )an# are its assets. The )an# needs to attract more

c"stomers and to maintain the existing c"stomers. C"stomer satisfaction is at the top

of its priorities. The o)*ectie of )an# is to maximi=e the profit and to gain the !oya!ty

of its c"stomers. This is possi)!e )y proiding high


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f"!fi!!ing a!! their needs and re