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A detailed guide
to commissioning
Policy Lab
Summer 2015
About Policy Lab1
2
3
4
5
Working with Policy Lab
Projects to date
Policy Lab support
Summary
Background to Policy Lab
We bring new approaches and tools
to government policy-making; from
data science to user-centred
design.
Policy Lab
Policy Lab
What is Policy Lab?
The Policy Lab is funded by
departments for departments.
We are a small team, supported
by departmental secondees and
external experts.
We work with policy-makers to
help them put policy ideas through
their paces, bringing open policy
making approaches to life on real
projects.
What we do in Lab
We create a neutral space for
policy-makers to collaborate
across departments and engage
with the public and external
experts in key policy areas.
We do this through a rigorous,
collaborative process using a
range of innovative tools and
techniques from data science to
design.
Policy Lab
Practical delivery
The Lab provides a practical space
where policy teams are supported to
identify:
- Insights into the needs of
service users
- Ideas, innovation and
transformational change
- Knowledge and expert opinion
to inform policy development
- Opportunities to enhance the
deliverability of policies through
testing and prototyping
- Efficiencies and cost savings.
Policy Lab
Working
with Lab
Working with
LabHow to get started?
We offer a quick overview of
Policy Lab and an opportunity to
work up a project idea in an
introductory workshop for policy
teams who may be interested in
running a lab project.
Working with Lab
Commissioning Lab
Our projects come from all parts of
government.
We are always open to enquiries
for new projects. We offer a quick
overview of Policy Lab and an
opportunity to work up a project
idea in an introductory workshop
for policy teams who may be
interested in running a lab project.
For more information contact
What we do
Our support is best suited to
tackling intractable, complex,
systemic policy problems that
require fresh thinking that can
lead to potentially transformative
solutions.
To date we have worked with a
range of policy teams who are
interested in developing new skills
and trying out innovative policy
tools.
Working with Lab
Capacit
y
New
Skills
Knowledge
& Tools
Capabil
ity
New
Solutions
Compete
nce
Inspiring
Projects
Improved
Performance
Innovative
PolicyNew
Thinking
Working with Lab
Open policy in action
The Lab provides fresh
thinking, practical support and
an R&D testing ground for
policy innovation across
government.
We draw extensively on the
experience of other innovation
labs around the world, as part
of the global lab network.
Our innovative practices are
described in the open policy
making toolkit and blog.
The Lab offer
What How Impact to date
1. Lab delivers new
policy solutions
Lab policy projects Six projects in year one,
demonstrating the value
of new techniques such
as ethnography and
rapid prototyping.
2. Lab fosters skills
and knowledge
‘Lab Light’ sessions, Policy
Sprints, Policy Schools,
learning and development
training courses.
Over 1,200 Civil
Servants have gained
practical open policy
skills.
3. Lab inspires new
thinking
Talks, workshops,
newsletters, blogs, short
films.
Over 5,000 policy-
makers have seen Policy
Lab material and blogs.
Working with Lab
Working with Lab
Project team and associates
The Lab brings together experts
from inside and outside
government to support projects.
We work with service designers,
ethnographers, data scientists and
subject specialists on our projects.
We can provide a neutral platform
for collaboration with citizens, staff
and key stakeholders.
Lab
projects
World class policy practice
To date we have worked on a
range of cross-departmental
policies from employment support
to mediation of divorce.
We seek to deliver better policy
outcomes at lower cost.
Lab projects
to date
Lab projects
to date
Previous projects
Policing in a digital age
with the Home Office & Surrey &
Sussex Police
Family Mediation
with the Ministry of Justice
National Insurance Numbers
with HMRC & DWP
Employment Support Allowance
with DWP / DH
Free places for 2 Year olds
with DfE
Policy Lab
project support
What kind of
Support?Lab projects
Lab sprints
Short commissioned facilitation to
help teams accelerate projects.
Lab projects
Commissioned policy projects up
to a year long on complex
challenges
Diagnose Discover Develop & Deliver
Lab light Full project
Establish scope & Generate insights
Identify knowledge
Develop, test and refine shared
ideas and proposals
Policy Lab Team with Policy LeadPolicy Lead
Policy Lab full project process 2015
ExternalInternal
Lab project
supportLab Sprints
Lab Sprints provide wrap-
around support for teams over a
short intensive period of time to
accelerate a new or existing
policy project.
Through a series of guided
sessions the Lab provides expert
facilitation, tools and guidance to
enable teams to collaborate, open
up their policy area and explore
and prioritise a range of
opportunities.
Lab project
supportLab Sprints
Lab Sprints can include a range
of tools and techniques such as:
- Building a shared vision
- Clarifying early objectives
- Identifying user-perspectives
- Bringing expert or specialist
views
- Re-framing problems
- Unblocking challenges
- Road-mapping futures.
Optional additional units
Policy Lab Team with Policy Lead
Lab Intro Hopes & fears
Personas / pen
portraits1-3 hours
Rapid Ideas
generation
Asset mapping
As Required
Lab sprint process 2015
PrototypingChallenge Setting
Opportunity mapping
Journey mapping
Research Review
Lab introduction
Lab sprint
Road-mapping
Session write up
Pitches / critique
As Required As Required
Evaluate
3 hours – 3 days
Lab project
supportLab full projects
Lab projects provide bespoke
support for teams for up to a
year to enable policy-teams to
work in new ways. Teams build
new skills through a live project
from strategy to delivery.
Working with a Policy Lab senior
policy advisor, teams get one to
one support and mentoring to
develop policies using world-class
techniques.
Lab project
supportLab full projects
Each project is different and may
include:
- An introduction to Lab
- A project sprint to help frame
the project
- Commissioned external support
- Developing user-insights
through ethnographically
informed research
- Ideas generation
- Testing and trialing options in
action
- Measuring the impact and
sharing best practice.
Engage with sponsor
Commission experts
Citizen insight
Establish governance
Exte
rnal
Inte
rnal
Options appraisal
Test and evaluate
Policy Lab Team with Policy LeadPolicy Lead
Lab Intro
Outline proposal
Prototyping Implement
3-6 weeks
Ethnography and expert input
Evaluate
Advisory group
Expert group
Project group 4-8 weeks
Identify scope Generate insights Develop shared ideas and proposals
Policy Lab full project process 2015
Lab Sprint
As Required
As Required
Lab Report
Co-lab Session
Lab light
support
Lab light
Lab taster sessions
These short sessions provide
introductions to using Lab tools
and techniques. We can tailor
them to suit so can be included in
Policy Schools, departmental
training and away days.
What kind of
Support?
Lab light
Lab taster sessions
The tools are also described in
the open policy toolkit including:
- Hopes and fears
- Challenge setting
- User journey mapping
- Personas
- Generating ideas
- Prototyping
- Service blueprinting
What kind of
Support?
Lab light
Lab experiments
Through our experiments we
have developed a number of
policy ‘firsts’ for government.
Departments can set a
challenge or join us to try our
new ways of working through
one off trials of new and
emergent techniques.
What kind of
Support?
Diagnose Discover Develop & Deliver
Lab light Full project
Establish scope & Generate insights
Identify knowledge and ideas
Develop, test and refine
ideas and proposals
Optional additional units Policy Lab Methodbank
Lab Intro
Hopes & fears cards
Personas / pen portraits
Rapid Ideas generation
Asset mapping
Lab tools and templates
Rapid Prototyping
/ minimal viable
product
Challenge setting
Opportunity mapping
Customer Journey mapping
Research Review
Road-mapping
Review / pitches / critique
Ideation & co-design
Policy Canvas
Discovery cards
Change cards
Setting scope
Design sketch sheets
Ethno-graphy
Options review pages
Service or systems
blueprint
Speculative design
Road-mapping template
Service blueprint
Persona template
User-journey
maps
72 3
5
8 11 12 131
9
Feedback Pages
6
Policy on a page
template
10
Challenge setting cards
4
Background
to Policy Lab
About Lab
We support departments across the
UK from our base at the Cabinet
Office’s Government Innovation
Group.
The Lab offers a ‘pop up’ lab
experience to departments wishing to
build capabilities in-house.
Policy Lab team:
Paul Maltby, Dr Andrea Siodmok,
Beatrice Andrews and Cat Drew.
AHRC Research Fellow, Dr Lucy
Kimbell.
What is policy
Lab?
Policy Lab
Result
In our first year we worked with
over 1,200 civil servants on
practical projects and workshops.
As a result of collaboration and
new insights our policy projects
deliver better outcomes at lower
cost.
To date our projects are estimated
to create over £3m in savings if
implemented at scale.
Work to date:
Demonstration projects: Home Office & Surrey and Sussex Police; Ministry
of Justice; HMRC & DWP; Department of Health & DWP; Policy Profession
Support Unit; Department for Education. Lab sprint projects: Deputy Prime
Minister’s Office, Cabinet Office Horizons Scanning team, GO Science, DWP,
Civil Service Learning and Departmental Policy Schools. Design industry
experts: Uscreates, Innovation Unit, Live-work, Studio InTo, Nonon,
RedFront, Made Open and Public i. Events: Civil Service Live, Institute for
Government.
Advisors, friends and partners: MindLab, GDS, Design Council, Nesta, the
RSA and All Party Parliamentary Group on Design and Innovation.
With thanks to
Lab partners, friends
and industry experts
[Summer 2015]
Policy Lab UKRead more openpolicy.blog.gov.uk
Or follow us on twitter
@PolicyLabUK