Detailed | 2014 · Fundamentals The Accounts Payable Fundamentals (U.S.) test is part of the accounting fundamentals line of tests. ... Detailed | 2014 Accounts Receivable - UK

Select2Perform Test Catalog – Detailed | 2014 Page 2 of 138

Select2Perform Test Catalog – Detailed | 2014

Accounting & Finance 4

Call Center Assessments 8

Clerical & Administrative Tests 14

Cognitive Ability & Aptitude 22

Essential Skills 24

Healthcare Assessments 30

Human Resources 35

Industrial 38

Information Technology 39

Legal Assessment 86

Personality & Behavioral 87

Software Skills Tests 91

Solution Series Tests 110

Call Center 113

Clerical 115

Customer Service 116

General Skilled 117

General Skilled - IT 118

Leader 119

Professional 122

Retail Sales 123

Sales 123



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Many of our clients opt for off-the-shelf Skill Tests and Simulation Tests to measure certain specific skills or

competencies. It is also possible to combine multiple off-the-shelf tests into a battery of tests to measure a set of

specific skills or competencies that might be appropriate for a particular job role.

If you prefer a holistic, job-based hiring approach, we recommend our Standard Solutions. These are

comprehensive testing solutions for which CEB has selected the most appropriate and predictive sets of

assessment content for a particular job role.



Accounts Payable - AUS

The Accounts Payable - AUS test measures a candidate's knowledge and skill level in processing receivables, paying and coding invoices, calculating purchase discounts and sales tax, expense report reimbursements, verifying and authorizing payment vouchers, General Ledger entries and adjustments, and account postings.

30 1.0

Accounts Payable - UK

The Accounts Payable - UK test measures a candidate's knowledge and skill level in processing receivables, paying and coding invoices, calculating purchase discounts and sales tax, expense report reimbursements, verifying and authorizing payment vouchers, General Ledger entries and adjustments, and account postings.

30 1.0

Accounts Payable - US

The US Accounts Payable test measures a candidate's knowledge and skill level in processing receivables, paying and coding invoices, calculating purchase discounts and sales tax, expense report reimbursements, verifying and authorizing payment vouchers, General Ledger entries and adjustments, and account postings.

30 1.0

Accounts Payable Fundamentals

The Accounts Payable Fundamentals (U.S.) test is part of the accounting fundamentals line of tests. These shorter (30-item) tests measure the candidate's knowledge of processing payables and vendor invoices and the posting of journal entries. Designed for accounting clerks and others who handle the processing of accounts payable, this test covers the following topics: Assets, Cash Management/Reconciliation, Controls, Expenses, Purchases, and Recording. The candidate will need a calculator when taking this exam.

97 1.0

Accounts Receivable - AUS

The Accounts Receivable - AUS test measures a candidate's knowledge and skill level in calculating late charges, discount terms, and uncollectibles, understanding accrual-based accounting and aging schedules, journal entries, balancing accounts, and reconciling bank statements.

30 1.0



Accounts Receivable - UK

The Accounts Receivable - UK test measures a candidate's knowledge and skill level in processing receivables, paying and coding invoices, calculating purchase discounts and sales tax, expense report reimbursements, verifying and authorizing payment vouchers, General Ledger entries and adjustments, and account postings.

30 1.0

Accounts Receivable - US

The Accounts Receivable - US test measures a candidate's knowledge and skill level in calculating late charges, discount terms, and uncollectibles, understanding accrual-based accounting and aging schedules, journal entries, balancing accounts, and reconciling bank statements.

30 1.0

Accounts Receivable/Billing Fundamentals

The Accounts Receivable/Billing Fundamentals (U.S.) test is part of the accounting fundamentals line of tests. These shorter (30 item) tests measure the candidate's knowledge of processing receivables and invoices. Designed for accounting clerks and others who handle the processing of accounts payable, this test covers the following topics: A/R Principles, Applying Cash, Bad Debt/Collections, Cash Flow, Credit, General Ledger, Invoicing, and Reconciliation of Customer Accounts. The candidate will need a calculator when taking this exam.

118 1.0

Bookkeeping - AUS

The Bookkeeping - AUS test evaluates a candidate's knowledge and skill level in calculating gross wages, preparing worksheets and financial statements, balancing accounts, determining depreciation and cost of goods, interest calculations, journal entries, and knowledge of basic bookkeeping terms and definitions.

30 1.0

Bookkeeping - UK The Bookkeeping - UK test evaluates a candidate's knowledge and skill level in calculating gross wages, preparing worksheets and financial statements, balancing accounts, determining depreciation and cost of goods, interest calculations, journal entries, and knowledge of basic bookkeeping terms and definitions.

30 1.0

Bookkeeping - US The Bookkeeping - US test evaluates a candidate's knowledge and skill level in calculating gross wages, preparing worksheets and financial statements, balancing accounts, determining depreciation and cost of goods, interest calculations, journal entries, and knowledge of basic bookkeeping terms and definitions.

30 1.0



Bookkeeping Fundamentals (U.S.)

The Bookkeeping Fundamentals (U.S.) test measures the candidate's knowledge of bookkeeping tasks and functions. Designed for accounting clerks and others who handle bookkeeping tasks, this test covers the following topics: Accounts Payable, Accounts Receivable, Adjusting Entries, Business Math Conversions, Cash, Financial Statements, Fixed Assets, Inventories, Liabilities, Payroll, Recording Transactions, and Taxes. The candidate will need a calculator when taking this test.

149 1.0

Financial Accounting (U.S.)

The Financial Accounting (U.S.) test measures the candidate's knowledge of American financial accounting rules and procedures. Designed for the experienced accounting professional, this test covers the following topics: A/R and A/P, Budgeting, Cost Accounting, GAAP, Journal Entries, Tax and Payroll, and Types.

34 1.0

Financial Analysis (U.S.)

The Financial Analysis (U.S.) test measures the candidate's knowledge of financial analysis in the United States including the metrics used and the regulatory organizations involved. Designed for the experienced financial professional, this test covers the following topics: Analyzing Return, Analyzing Risk, Budgetary Control, Budgets, Cost of Capital, Financial Analysis, and Valuation Methods. Test-takers will need a financial calculator for this exam.

40 1.0

Financial Management (U.S.)

The Financial Management (U.S.) test measures the candidate's knowledge of how companies manage their internal finances. This test covers the following topics: Capital Budgeting, Capital Structure, Financial Statements, Financing, Internal Reporting, Planning and Control, Market Concepts, Risk Concepts, and Valuation Concepts.

118 1.0

Financial Professional Aptitude - Proctored

The Financial Professional Aptitude - Proctored test assesses the likelihood that a candidate will pass the Series 6 and/or 7 exams. It measures general reasoning, reading comprehension, and problem solving.

40 1.0

General Accountancy - AUS

The General Accounting - AUS test measures a candidate's knowledge and skill level in classifying assets, calculating taxes and payroll, determining depreciation and gross profit margin, preparing worksheets and financial statements, balancing accounts, interest calculations, entering journal and General Ledger transactions, and knowledge of basic accounting formulas and principles.

30 1.0



General Accountancy - UK

The General Accountancy - UK test measures a candidate's knowledge and skill level in classifying assets, calculating taxes and payroll, determining depreciation and gross profit margin, preparing worksheets and financial statements, balancing accounts, interest calculations, entering journal and General Ledger transactions, and knowledge of basic accounting formulas and principles.

30 1.0

General Accounting - US

The General Accounting - US test measures a candidate's knowledge and skill level in classifying assets, calculating taxes and payroll, determining depreciation and gross profit margin, preparing worksheets and financial statements, balancing accounts, interest calculations, entering journal and General Ledger transactions, and knowledge of basic accounting formulas and principles.

30 1.0

Handling Money - US

The Handling Money - US test is designed to find the best candidates for positions where handling money is required on a regular basis, such as bank tellers and cashiers. This multiple-choice test assesses a candidate's skills and abilities in regard to calculating transactions, understanding US currency formats, recognizing US currency, and general arithmetic.

6 1.0

MYOB Premiere 8 This test is designed to assess your knowledge of various functions in MYOB Premiere 8. You will be asked 30 multiple-choice questions on topics including the following: banking, payroll, purchases, and sales. You will have up to 30 minutes to answer these questions.

30 1.0

Payroll Fundamentals (U.S.)

The Payroll Fundamentals test measures the candidate's knowledge of processing receivables, invoices, and payroll. Designed for payroll clerks and others who handle payroll processing, this test covers the following topics: Bookkeeping, Fair Labor Standards Act, Payroll Calculation, Tax Forms, and Worker Status. You will need a calculator when taking this exam.

120 1.0

Payroll/Payroll Tax Reporting - US

The US Payroll - Payroll Taxes test measures a candidate's knowledge and skill level in calculating net and gross earnings, preparing payroll tax forms and worksheets, qualifying salary expense entries, understanding overtime pay requirements and profit distribution, identifying employer tax obligations and due dates, entering employee payroll records and tax classifications, and determining payroll amounts for various commission structures.

30 1.0



Peachtree Accounting 2002

The Peachtree Accounting 2002 assessment measures the candidate's experience in performing everyday bookkeeping and accounting tasks. Tasks include performing basic Peachtree Accounting functions, entering account transactions, managing payroll, and viewing financial reports.

35 1.0

QuickBooks 2002 The QuickBooks 2002 assessment measures the candidate's experience in performing everyday bookkeeping and accounting tasks. Tasks include performing transactions, managing payroll, managing taxes, and using timing and billing functions.

35 1.0

QuickBooks 2002 - Essentials

The QuickBooks 2002 - Essentials assessment measures the candidate's experience in performing everyday bookkeeping and accounting tasks. Tasks include performing transactions, managing payroll, managing taxes, and using timing and billing functions.

25 1.0

QuickBooks Pro 2008

The QuickBooks Pro 2008 test measures the candidate's knowledge of the QuickBooks accounting software. Designed for experienced users, this test covers the following topics: Accounting, Banking and Credit Cards, Customers and Sales, Employees and Payroll, File Maintenance, Inventory, Reporting, Time Tracking, and Vendors and Payables.

21 1.0

Call Ctr Basic Simulation UK- 10 Minutes Timed

The Call Ctr Basic Simulation UK- 10 Minutes Timed assessment measures a candidate's speed and accuracy at listening and entering information in a simulated call centre environment.

10 1.0

Call Ctr Basic Simulation UK- 12 Calls Not Timed

The Call Ctr Basic Simulation UK- 12 Calls Not Timed assessment measures a candidate's ability to listen and to accurately enter information in a simulated call centre environment.

36 1.0



Call Ctr Basic Simulation UK- 6 Calls Not Timed

The Call Ctr Basic Simulation UK- 6 Calls Not Timed assessment measures a candidate's ability to listen and to accurately enter information in a simulated call centre environment.

18 1.0

Call Ctr Basic Simulation US- 10 Minutes Timed (R1)

The Call Ctr Basic Simulation US- 10 Minutes Timed assessment measures a candidate's speed and accuracy at listening and entering information in a simulated call center environment.

10 1.0

Call Ctr Basic Simulation US- 11 Calls Not Timed (R1)

33 1.0

Call Ctr Basic Simulation US- 6 Calls Not Timed (R1)

18 1.0

Call Ctr Expanded Simulation UK- 10 Minutes Timed

The Call Ctr Expanded Simulation UK- 10 Minutes Timed assessment measures the candidate's ability to enter a caller's information into the appropriate fields within a call centre environment. The assessment measures accuracy as well as speed.

10 1.0

Call Ctr Expanded Simulation UK- 4 Calls Not Timed

The Call Ctr Expanded Simulation UK- 4 Calls Not Timed assessment measures the candidate's ability to accurately enter a caller's information into the appropriate fields within a call centre environment.

12 1.0

Call Ctr Expanded Simulation UK- 8 Calls Not Timed

The Call Ctr Expanded Simulation UK- 8 Calls Not Timed assessment measures the candidate's ability to accurately enter a caller's information into the appropriate fields within a call centre environment.

24 1.0

Call Ctr Expanded Simulation US- 10 Minutes Timed (R1)

The Call Ctr Expanded Simulation US- 10 Minutes Timed assessment measures the candidate's ability to enter a caller's information into the appropriate fields within a call center environment. The assessment measures accuracy as well as speed.

10 1.0

Call Ctr Expanded Simulation US- 4 Calls Not Timed (R1)

The Call Ctr Expanded Simulation US- 4 Calls Not Timed assessment measures the candidate's ability to accurately enter a caller's information into the appropriate fields within a call center environment.

12 1.0



Call Ctr Expanded Simulation US- 8 Calls Not Timed (R1)

The Call Ctr Expanded Simulation US- 8 Calls Not Timed assessment measures the candidate's ability to accurately enter a caller's information into the appropriate fields within a call center environment.

24 1.0

Call Ctr General Terms Spanish

The Call Ctr General Terms Spanish assessment measures the candidate's ability to listen and accurately spell standard Spanish terms. This test contains one question with 25 terms.

8 1.0

Call Ctr General Terms UK

The Call Ctr General Terms UK assessment measures the candidate's ability to listen and to accurately spell standard English terms. This test contains one question with 25 terms.

8 1.0

Call Ctr General Terms US

The Call Ctr General Terms US assessment measures the candidate's ability to listen and to accurately spell standard English terms. This test contains one question with 25 terms.

8 1.0

Call Ctr Place Names UK

The Call Ctr Place Names UK assessment measures the candidate's ability to listen and to accurately spell standard UK place names. This test contains one question with 25 terms.

8 1.0

Call Ctr Place Names US

The Call Ctr Place Names US assessment measures the candidate's ability to listen and to accurately spell standard US place names. This test contains one question with 25 terms.

8 1.0

Collections Scenario - US English

The Collections Scenario test is a four-call scenario assessment within a simulated environment. The test contains two inbound calls and two outbound calls. The candidate is measured on the following abilities: debt recovery, anger handling, problem solving, navigation, and customer service.

12 1.0

Contact Center Retention Predictor

This is a measure of background, experiences, attitudes, judgments, and opinions that are associated with job tenure in entry-level contact center positions. It is designed to assess a variety of factors affecting retention that are independent of job performance.

14 1.0

Contact Center Scenario - Spanish - 5 Calls Not Timed (R1)

The Contact Center Scenario - Spanish - 5 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

15 1.0



Contact Center Scenario - Spanish - 8 Calls Not Timed (R1)

The Contact Center Scenario - Spanish - 8 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

24 1.0

Contact Center Scenario - Spanish/English - 5 Calls Not Timed (R1)

The Contact Center Scenario - Spanish/English - 5 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

15 1.0

Contact Center Scenario - Spanish/English - 8 Calls Not Timed (R1)

The Contact Center Scenario - Spanish/English - 8 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

24 1.0

Contact Center Scenario - US English - 5 Calls Not Timed (R1)

The Contact Center Scenario - US English - 5 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

15 1.0

Contact Center Scenario - US English - 8 Calls Not Timed (R1)

The Contact Center Scenario - US English - 8 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

24 1.0

Contact Center Virtual Scenario

The Contact Center Virtual Scenario is for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative.

25 1.0

Contact Center Virtual Scenario - AUS

The Contact Center Virtual Scenario - AUS is for entry-level positions in a contact centre environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to

25 1.0



find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Handler, Call Centre Representative, Contact Centre Representative, Customer Service Agent, and Customer Service Representative.

Contact Center Virtual Scenario - UK

The Contact Center Virtual Scenario - UK is for entry-level positions in a contact centre environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Handler, Call Centre Representative, Contact Centre Representative, Customer Service Agent, and Customer Service Representative.

25 1.0

Contact Centre Scenario - Australian English - 5 Calls Not Timed

The Contact Centre Scenario - Australian English - 5 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

15 1.0

Contact Centre Scenario - Australian English - 8 Calls Not Timed

The Contact Centre Scenario - Australian English - 8 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

24 1.0

Contact Centre Scenario - French Canadian - 5 Calls Not Timed (R1)

The Contact Center Scenario - French Canadian - 5 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

15 1.0

Contact Centre Scenario - French Canadian - 8 Calls Not Timed (R1)

The Contact Center Scenario - French Canadian - 8 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

24 1.0

Contact Centre Scenario - UK English - 5 Calls Not Timed (R1)

The Contact Centre Scenario - UK English - 5 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

15 1.0



Contact Centre Scenario - UK English - 8 Calls Not Timed (R1)

The Contact Centre Scenario - UK English - 8 Calls Not Timed assessment measures the candidate's ability for customer service orientation, to handle an angry caller, to solve customer service problems, to build rapport with the caller, and to use a basic computer interface.

24 1.0

Credit Control Scenario - UK English

The Credit Control Scenario test is a four-call scenario assessment within a simulated environment. The test contains two inbound calls and two outbound calls. The candidate is measured on the following abilities: debt recovery, anger handling, problem solving, navigation, and customer service.

12 1.0

CRM Navigation The Customer Relationship Management (CRM) Navigation test assesses candidate interactions within a real-world desktop environment by providing a workspace that simulates multiple customer service based applications running on a Windows XP desktop. The Customer Relationship Management (CRM) test measures the candidate's ability to minimize, maximize, and resize application windows, navigate and select items within open applications and tabbed windows, toggle between multiple screens, copy and paste data, type text accurately, edit typed text, and use multiple applications to search for and associate information.

25 1.0

Customer Care Simulation

The Customer Care Simulation is a timed assessment that allows the candidate 10 minutes to answer calls. The assessment measures the candidate's ability to enter a caller's information into the appropriate fields within a call center environment. The assessment measures accuracy as well as speed.

10 1.0



Audio Transcription - AUS

Audio Transcription - AUS assessment measures the candidate's speed and accuracy at listening to a recording and transcribing the data into a word processor.

5 0.5

Audio Transcription - UK

Audio Transcription - UK assessment measures the candidate's speed and accuracy at listening to a recording and transcribing the data into a word processor.

5 0.5

Audio Transcription - US

Audio Transcription - US assessment measures the candidate's speed and accuracy at listening to a recording and transcribing the data into a word processor.

5 0.5

Business Communications

The Business Communications test assesses the ability to use basic grammar appropriately, use appropriate business tone, respond with complete and accurate information, and apologize when appropriate.

35 0.5

Business Communications Writing Sample - General

The Business Communication Writing Sample is an instrument that aids in the assessment of a candidate's writing proficiency. It requires candidates to compose original answers to job-related scenarios.

30 0.5

Business Communications Writing Sample - Insurance

The Business Communication Writing Sample is an instrument that aids in the assessment of a candidate's writing proficiency. It requires candidates to compose original answers to insurance industry-related scenarios.

30 0.5

Business Letter Compose - AUS

Business Letter Compose - AUS assessment measures the candidate's ability to accurately type and make corrections from a text original containing grammar, punctuation, spelling, and formatting errors.

30 0.5

Business Letter Compose - UK

Business Letter Compose - UK assessment measures the candidate's ability to accurately type and make corrections from a text original containing grammar, punctuation, spelling, and formatting errors.

30 0.5

Business Letter Compose - US

Business Letter Compose - US assessment measures the candidate's ability to accurately type and make corrections from a text original containing grammar, punctuation,

30 0.5



spelling, and formatting errors.

Business Letter Edit - AUS

Business Letter Edit - AUS assessment measures the candidate's ability to accurately make corrections from a business letter containing punctuation, spelling, and formatting errors.

15 0.5

Business Letter Edit - UK

Business Letter Edit - UK assessment measures the candidate's ability to accurately make corrections from a business letter containing punctuation, spelling, and formatting errors.

15 0.5

Business Letter Edit - US

Business Letter Edit - US assessment measures the candidate's ability to accurately make corrections from a business letter containing punctuation, spelling, and formatting errors.

15 0.5

Business Writing The Business Writing test measures the candidate's knowledge of important types of business writing being used today. Designed for administrative professionals, this test covers the following topics: Business Letters, Other Formats, Principles of Organization, Rules of Grammar, Spelling, Style and Tone, and Vocabulary.

27 0.5

Data Entry Alphanumeric Form 1 - AUS

Data Entry Alphanumeric Form 1 - AUS assessment measures the candidate's speed and accuracy at typing text and numbers into forms.

5 0.5

Data Entry Alphanumeric Form 1 - UK

Data Entry Alphanumeric Form 1 - UK assessment measures the candidate's speed and accuracy at typing text and numbers into forms.

5 0.5

Data Entry Alphanumeric Form 1 - US

Data Entry Alphanumeric Form 1 - US assessment measures the candidate's speed and accuracy at typing text and numbers into forms.

5 0.5

Data Entry Alphanumeric Form 2 - AUS

Data Entry Alphanumeric Form 2 - AUS assessment measures the candidate's speed and accuracy at typing text and numbers into forms.

5 0.5

Data Entry Alphanumeric Form 2 - UK


5 0.5

Data Entry Alphanumeric Form 2 - US

Data Entry Alphanumeric Form 2 - US assessment measures the candidate's speed and accuracy at typing text and numbers into forms.

5 0.5



Data Entry Alphanumeric Split Screen - US

The Data Entry Alphanumeric Split Screen - US assessment measures the candidate's speed and accuracy at typing text and numbers into forms.

5 0.5

Data Entry Numeric Form 1 - AUS

Data Entry Numeric Form 1 - AUS assessment measures the candidate's speed and accuracy at typing numbers into forms.

5 0.5

Data Entry Numeric Form 1 - UK


5 0.5

Data Entry Numeric Form 1 - US

Data Entry Numeric Form 1 - US assessment measures the candidate's speed and accuracy at typing numbers into forms.

5 0.5

Data Entry Numeric Form 2 - AUS

Data Entry Numeric Form 2 - AUS assessment measures the candidate's speed and accuracy at typing numbers into forms.

5 0.5

Data Entry Numeric Form 2 - UK

Data Entry Numeric Form 2 - UK assessment measures the candidate's speed and accuracy at typing numbers into forms.

5 0.5

Data Entry Numeric Form 2 - US

Data Entry Numeric Form 2 - US assessment measures the candidate's speed and accuracy at typing numbers into forms.

5 0.5

Data Entry Numeric Split Screen - US

The Data Entry Numeric Split Screen - US assessment measures the candidate's speed and accuracy at typing numbers into forms.

5 0.5

Data Entry Ten Key

Data Entry Ten Key assessment measures the candidate's ability to enter numbers using a numeric keypad. The test measures accuracy and speed.

3 0.5

Data Entry Ten Key Split Screen

Data Entry Ten Key Split Screen assessment measures the candidate's ability to enter numbers using a numeric key pad. The test measures accuracy and speed.

3 0.5

Editing & Proofing (Chicago Style)

The Editing and Proofing (Chicago Style) test measures the candidate's knowledge centered on the Chicago Manual of Style. Designed for writers and editors, this test covers the following topics: Common Structural Areas, Common Errors, Numbers, Proofreading, Punctuation, and Substantive Editing.

121 0.5



English Language Comprehension - US English

This assessment tests a candidate's ability to understand the English language as it is used in business settings. The test covers interpersonal communication, business jargon, instructions and directions, and business communication.

20 0.5

English Vocabulary

The English Vocabulary test measures the candidate's knowledge of English vocabulary. Designed for all English speakers, this test covers the following topics: Analogies, Challenging words, Foreign words used in the English language, and Professional terms.

30 0.5

General Clerical Grammar

The General Clerical Grammar assessment measures the candidate's ability to correctly use the various parts of speech in written communication. The General Clerical Grammar assessment covers subject-verb agreement, sentence structure, and punctuation.

20 0.5

General Clerical Spelling - Multiple Choice

The General Clerical Spelling multiple choice assessment identifies the candidate's ability to identify correctly spelled words in written communication. The General Clerical Spelling multiple-choice assessment covers plurals, prefixes, suffixes, abbreviations, and common errors.

10 0.5

General Clerical Spelling - Short Answer

The General Clerical Spelling short answer assessment identifies the candidate's ability to correctly spell words in written communication. The General Clerical Spelling short answer assessment covers plurals, prefixes, suffixes, abbreviations, and common errors.

10 0.5

Office Management (U.S.)

The Office Management (U.S.) test measures the candidate's ability to manage a business office. Designed for experienced professionals, this test covers the following topics: Interpersonal Communication, Administration, Organization, Clerical, Technology, Human Resources, Finance, Training and Development, and Facility Management.

17 0.5

Office Procedures (U.S.)

The Office Procedures (U.S.) test measures the candidate's knowledge of typical administrative and support activities performed in offices today. Designed for all support and administrative professionals, this test covers the following topics: Computer, Correspondence, Customer Service, Filing, Organization, Proofreading, Scheduling, and Telephone Techniques.

18 0.5

Reading Comprehension

The Reading Comprehension assessment measures a candidate's ability to read, interpret, and refer to content of various lengths, answer questions based on the content

30 0.5



provided, comprehend main and supportive ideas, draw conclusions from what is stated or implied in the content, and analyze and draw conclusions about contrasting and complementing relationships of ideas and concepts.

Reading Comprehension - English

The Reading Comprehension - English assessment provides a general measure of English reading comprehension. This test is comprised of items that contain a passage that you must read in order to answer the question being asked. The questions focus on the candidate's ability to demonstrate an understanding of the passage. Questions may be specific in nature, with answers that can be found almost word for word in the passage. For example, the question may ask for a date, name or place that can be found by closely reading through the passage. Alternatively, the questions may be general in nature, with answers that can be determined only by fully understanding the meaning of the passage. "What is the theme of the passage?" or "What is the mood of the author?" are examples of general questions the candidate may be asked.

145 0.5

Reading Comprehension - Spanish

The Reading Comprehension - Spanish assessment provides a general measure of Spanish reading comprehension. This test is comprised of items that contain a passage that the candidate must read in order to answer the question being asked. The questions focus on the candidate's ability to demonstrate an understanding of the passage. Questions may be specific in nature, with answers that can be found almost word for word in the passage. For example, the question may ask for a date, name or place that can be found by closely reading through the passage. Alternatively, the questions may be general in nature, with answers that can be determined only by fully understanding the meaning of the passage. "What is the theme of the passage?" or "What is the mood of the author?" are examples of general questions the candidate may be asked.

26 0.5

Shorthand - AUS Shorthand - AUS assessment measures a candidate's speed and accuracy at taking shorthand notes while listening to a dictation recording and transcribing the shorthand notes to a word processor.

3 0.5

Shorthand - UK Shorthand - UK assessment measures a candidate's speed and accuracy at taking shorthand notes while listening to a dictation recording and transcribing the shorthand notes to a word processor.

3 0.5



Shorthand - US Shorthand - US assessment measures a candidate's speed and accuracy at taking shorthand notes while listening to a dictation recording and transcribing the shorthand notes to a word processor.

3 0.5

Spelling (U.S.) The English Spelling (U.S.) test measures the candidate's knowledge of spelling in American English. Designed for the proficient linguist, this test covers the following topics: spelling abbreviations, plurals, possessives, proper nouns, terminology (including medical, computer, engineering, and legal), and commonly used foreign words.

28 0.5

Split Screen Typing Test AUS - Form 1

This test measures a candidate's speed and accuracy in typing text presented on the computer screen. This test calculates a score based on the total number of keystrokes, time taken, and number of errors made when typing six passages. The Split Screen Typing Test uses the following method to determine the Net Words Per Minute score: Net Words Per Minute = ((Gross Words Per Minute * Time Taken) - Total Errors) / Time Taken

6 0.5

Split Screen Typing Test US

This test measures a candidate's speed and accuracy in typing text presented on the computer screen. This typing test uses the following method to determine the Net Words Per Minute score: Net Words Per Minute = ((Gross Words Per Minute * Time Taken) - Total Errors) / Time Taken

6 0.5

Technical Writing The Technical Writing test measures the candidate's knowledge of the appropriate design and style for technical documentation. Designed for experienced technical writers, this test covers the following topics: Document Design, Document Development, Editing/Reviewing Work, Guidelines/Style/Techniques, Job Overview, Online/Hypermedia/Interactive Media, and Project Management.

24 0.5

Typing Test 1 - AUS

Typing Career Development - AUS assessment measures a candidate's speed and accuracy at typing from a text original. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors

5 0.5

Typing Test 1 - UK Typing Career Development - UK assessment measures a candidate's speed and accuracy at typing from a text original. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors

5 0.5



Typing Test 1 - US Typing Career Development - US assessment measures a candidate's speed and accuracy at typing from a text original. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors

5 0.5

Typing Test 2 - AUS

Typing Communication - AUS assessment measures a candidate's speed and accuracy at typing from a text original. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors

5 0.5

Typing Test 2 - UK Typing Communication - UK assessment measures a candidate's speed and accuracy at typing from a text original. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors

5 0.5

Typing Test 2 - US

Typing Communication - US assessment measures a candidate's speed and accuracy at typing from a text original. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors

5 0.5

Typing Test 3 - AUS

Typing Creativity - AUS assessment measures a candidate's speed and accuracy at typing from a text original. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors

5 0.5

Typing Test 3 - UK

Typing Creativity - UK assessment measures a candidate's speed and accuracy at typing from a text original. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors

5 0.5

Typing Test 3 - US Typing Creativity - US assessment measures a candidate's speed and accuracy at typing from a text original. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors

5 0.5

Written English The Written English test measures the candidate's knowledge of English grammar and English reading comprehension. Designed for experienced users, this test covers the following topics: Articles, Comparisons, Conjunctions, General Questions, Misused Words, Nouns, Parallel Structure, Prepositions, Pronouns, Specific

30 0.5



Questions, and Verbs.

Written English (U.K.)

The Written English (U.K.) test measures the candidate's knowledge of English grammar and English reading comprehension. Designed for experienced users, this test covers the following topics: Articles, Comparisons, Conjunctions, General Questions, Misused Words, Nouns, Parallel Structure, Prepositions, Pronouns, Specific Questions, and Verbs.

38 0.5

Written French The Written French test measures your knowledge of French grammar and French reading comprehension skills. Designed primarily for candidates for whom French is a second language, this test covers the following topics: Adjectives, Adverbs, Articles and Determiners, Compound Tenses, Conjunctions, General Questions, Indicative Moods, Negatives, Nouns, Prepositions, Pronouns, Questions, Specific Questions, and Verbs.

28 0.5

Written Spanish The Written Spanish test measures the candidate's knowledge of Spanish grammar and Spanish reading comprehension skills. Designed primarily for those for whom Spanish is a second language, this test covers the following topics: Adjectives, Adverbs, Conjunctions, Nouns, Prepositions, Pronouns, Verbs, and Reading Comprehension.

22 0.5



Assessment Title Description Test Length

(minutes) Unit Value

Cognitive Index The Cognitive Index measures a candidate's ability to efficiently use reasoning and problem solving skills to determine solutions. The assessment contains a variety of items designed to measure Deductive Reasoning, Inductive Reasoning, Information Ordering, Math Reasoning, and Written Comprehension. The assessment produces an overall score of cognitive competence.

20 1.5

GCI - Graduate (Abstract) - AUS

This assessment measures the ability to acquire and assimilate new ideas with existing knowledge. It provides an indication of the ability to identify patterns and trends, recognise underlying relationships among concepts, and solve problems.

20 1.0

GCI - Graduate (Numerical) - AUS

This assessment measures the ability to deal with numerical information in a variety of formats. It provides an indication of how a person will perform when working with numbers, tables, bar charts, pie charts, records, analysis reports and other data found in the workplace.

20 1.0

GCI - Graduate (Verbal) - AUS

This assessment measures the ability to rapidly extract relevant information from written sources and make objective judgements on the basis of that information. It provides an indication of how a person will perform when working with relatively complex information such as reports, correspondence, and research information.

20 1.0

Multitasking Ability

The Multitasking Ability test is a timed, split screen test designed to assess multitasking ability. The test uses simulation technology to create the experience of performing multiple work-related tasks simultaneously. Specifically, the test has two tasks that occur simultaneously; instructions indicate that candidates should respond to questions in both tasks. The tasks are Problem Solving and Communications.

20 1.5

Sales Aptitude Call Center Sales - US

The Sales Aptitude Call Center Sales assessment is designed to screen candidates for sales positions. This assessment is oriented toward sales positions in which the salesperson receives inbound telephone calls or e-mails from customers or prospects. These positions may be pure sales or combine sales with customer service. The

8 1.0



assessment measures relevant aspects of the candidate's personality, as well as the candidate's general knowledge of sales and skill as a salesperson.

Sales Aptitude Call Centre Sales - UK

The Sales Aptitude Call Centre Sales assessment is designed to screen candidates for sales positions. This assessment is oriented toward sales positions in which the salesperson receives inbound telephone calls or e-mails from customers or prospects. These positions may be pure sales or combine sales with customer service. The assessment measures relevant aspects of the candidate's personality, as well as the candidate's general knowledge of sales and skill as a salesperson.

8 1.0

Sales Aptitude Professional Sales - UK

The Sales Aptitude Professional Sales assessment measures a candidate's interpersonal competencies for sales positions in which the salesperson makes outbound calls to customers or prospects. The assessment assesses the candidate's personality as well as the candidate's general knowledge of sales and skill as a salesperson.

8 1.0

Sales Aptitude Professional Sales - US

The Sales Aptitude Professional Sales assessment measures a candidate's interpersonal competencies for sales positions in which the salesperson makes outbound calls to customers or prospects. The assessment assesses the candidate's personality as well as the candidate's general knowledge of sales and skill as a salesperson.

8 1.0

Service Orientation

Service Orientation is a biodata-based measure of customer service. The test is comprised of six scales: reliability, responsiveness, empathy, communication, courtesy, and competence.

16 1.5





Basic Arithmetic - UK

Basic Arithmetic measures the candidate's ability to quickly perform basic mathematical computations including addition, subtraction, multiplication, and division.

6 0.5

Business Communication (adaptive)

The Business Communication test measures the candidate's knowledge of communicating in the workplace. It measures the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed for the average business worker, this test includes the following topics: Electronic Communication, Employment Communication, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication.

24 1.0

Business Concepts (U.S.)

The Business Concepts (U.S.) test measures the candidate's knowledge of general business fundamentals and practices in the United States. Designed for all business professionals, this test covers the following topics: Business Law, Financial Management, Financial Planning, General Business, Human Resources, Marketing, Operations, and Social Responsibility.

19 1.0

Business Ethics Awareness (U.S.)

The Business Ethics Awareness (U.S.) test measures the candidate's knowledge of the application of ethical principles in various workplace situations. Designed for all professionals with a broad knowledge of the ethical concerns in a business environment, this test includes the following topics: Community/Societal Relations & Whistle-blowing, Conflicts of Interest, Employer Policies, Ethical Issues, Honesty & Confidentiality, Individual & Organizational Differences, Respect of Property Rights, Safety, Supplier/Vendor & Customer Treatment, and The Law.

26 1.0

Business Math The Business Math test measures the candidate's knowledge of mathematics that is commonly used in business. Designed for all professionals, this test includes the following topics: Calculating Markup and Markdown Percentage; Interest, Invoicing, and Net/Gross; Markdown Price; Markup Price; Original Price Before Markdown or Markup; Price from Total without and with Tax; Total from Algorithm, Chart, or Formula.

147 0.5



Business Process Reengineering

The Business Process Reengineering (BPR) test measures the candidate's knowledge in the modification and successful implementation of business processes. Designed for experienced managers and human resources professionals, this test covers the following topics: Process, BPR Team, Tools and Techniques, Success Predictors, Building on BPR, and Leading to BPR Failure.

24 1.0

Business Vocabulary - UK

The Business Vocabulary assessment identifies the candidate's ability to correctly identify words common in business communications.

4 0.5

Business Vocabulary - US

The Business Vocabulary assessment identifies the candidate's ability to correctly identify words common in business communications.

4 0.5

Change Management (U.S.)

The Change Management (U.S.) certification measures the candidate's knowledge of conducting large-scale change in organizations. Designed for experienced managers and human resources professionals, this test covers the following topics: Analytical Skills, Change Management Skills, Change Planning Skills, Change Promotion Skills, Innovation Skills, and Interpersonal Skills

27 1.0

Classifying and Coding - UK

The Classifying and Coding test measures the candidate's ability to classify and code items by categories.

4 0.5

Classifying and Coding - US

The Classifying and Coding test measures the candidate's ability to classify and code items by categories.

4 0.5

Filing - Names (R1)

Filing Names test measures a candidate's ability to sort names in alphabetical order.

3 0.5

Filing - Numbers Filing - Numbers test measures a candidate's ability to sort items in numerical order.

3 0.5

Following Instructions - UK

The Following Instructions test measures a candidate's ability to follow detailed instructions and then select the correct course of action.

4 0.5

Following Instructions - UK


8 0.5

Following Instructions - US

The Following Instructions test measures a candidate's ability to follow detailed instructions and then select the correct course of action. Determine the filing location based

4 0.5



on written instructions. Select the correct location.

Following Instructions - US


8 0.5

Information Security Awareness

The Information Security Awareness test measures the candidate's knowledge of information security. Designed for general computer users, this test includes the following topics: Computer Best Practices, Computer Ethics & Misuse, ID & Data Information Theft, Internet Best Practices, Passwords, Physical Security, Sensitive Information, and Viruses & Other Harmful Software.

25 1.0

Internet Research Techniques and Resources (U.S.)

The Internet Research Techniques and Resources (U.S.) test measures the candidate's ability to find and evaluate information on the Internet. Designed for all professionals, this test covers the following topics: Browsers, Consumer Information, Government Sites, Health and Medical, Internet Forums, Language Tools, Libraries, Maps and Atlases, People Search, Research Methodology, and Search Engines.

28 1.0

Interpersonal Communications

The Interpersonal Communications test measures the candidate's knowledge of how to employ effective verbal and non-verbal communication to send messages and manage conflicts. Designed for all professionals, this test covers the following topics: Communication and Perception, Group Communication and Team Work, Intercultural Communication, Interpersonal Communication, Interviewing and Communication, Intrapersonal Communication, Listening, Nonverbal Communication, Technology in Communication, Verbal Communication, and Language.

25 1.0

Marketing Concepts

The Marketing Concepts test measures the candidate's knowledge of the core areas of marketing. Designed for all professionals, this test covers the following topics: Advertising & Sales Promotion, Buying Behavior, Demographic Decision-Making, Distribution & Channel Selection, Information Analysis, Internal & External Company Evaluation, Market Analysis , Marketing Control Systems, Marketing Plans, New Product/Service Development, Pricing, and Selling Issues.

28 1.0

Marketing Strategy

The Marketing Strategy test measures the candidate's knowledge of the strategic issues involved in developing a marketing plan. Designed for experienced marketing

26 1.0



professionals, this test covers the following topics: Planning, Assessing Opportunities, Segmentation, Satisfying Customers, Cost of Entry, and Integration.

Math Fundamentals

The Math Fundamentals (U.S.) test measures the candidate's knowledge of the core areas of mathematics that are important in everyday life. Designed for everyone who is familiar with the Imperial Measurement System, this test covers the following topics: Arithmetic Computations, Basic Geometry, Decimals, Fractions, Percentages, Problem Solving with Arithmetic, Ratio and Proportion, and Statistics and Graphs.

218 0.5

Math Fundamentals (Metric)

The Math Fundamentals (Metric) test measures the candidate's knowledge of the core areas of mathematics that are important in everyday life. This test is based on the Math Fundamentals (U.S.) test, but where applicable, items have been converted to the Metric Measurement System. This test covers the following topics: Arithmetic Computations, Basic Geometry, Decimals, Fractions, Percentages, Ratio and Proportion, and Statistics and Graphs.

215 0.5

Math Problem Solving - AUS

The Math Problem Solving assessment measures the candidate's ability to use basic mathematic computations to solve real-world problems.

8 0.5

Math Problem Solving - US

The Math Problem Solving assessment measures the candidate's ability to use basic mathematic computations to solve real-world problems.

8 0.5

Math-Basic Skills - US

The Math-Basic Skills - US assessment measures the candidate's ability to quickly perform basic mathematical computations including addition, subtraction, multiplication, and division.

6 0.5

Mathematical Problem Solving - UK

The Mathematical Problem Solving assessment measures the candidate's ability to use basic mathematic computations to solve real-world problems.

8 0.5

Math-Intermediate Skills - US

Math-Intermediate Skills - US measures the candidate's ability to quickly perform intermediate level mathematical computations including addition, subtraction, multiplication, and division.

6 0.5

Paraprofessional The Paraprofessional test measures knowledge and skills that are necessary for assisting in the instruction of students. The test measures the academic content areas of

25 0.5



mathematics, reading, and grammar. The mathematics portion measures basic skills in operations with whole numbers, fractions, decimals, and percentages. The reading portion requires the candidate to read short passages and demonstrate comprehension of the material. The grammar portion requires the candidate to identify and correct grammatical, punctuation, and capitalization errors, and choose the wording that most effectively expresses the idea of a sentence.

Presentation Skills

The Presentation Skills test measures the candidate's knowledge of the concepts of preparing, delivering, and evaluating a presentation. Designed for any professional who makes presentations, this test includes the following topics: Gathering Information, Learning Material, Pre-Design & Preparation, Presentation Conclusion, Presentation Delivery, Presentation Structure, Presentation Types, Speaking Anxiety, and Types of Visual Aids.

24 1.0

Proofreading - UK The Proofreading assessment measures the candidate's ability to read for errors involving spelling, punctuation, grammar and word choice. It also measures the candidate's ability to correct those errors.

6 0.5

Proofreading - US The Proofreading assessment measures the candidate's ability to read for errors involving spelling, punctuation, grammar and word choice. It also measures the candidate's ability to correct those errors.

6 0.5

Reviewing Forms - UK

The Reviewing Forms assessment measures a candidate's ability to detect errors in forms by comparing text in a form to text in a paragraph format.

5 0.5

Reviewing Forms - US

The Reviewing Forms assessment measures a candidate's ability to detect errors in forms by comparing text in a form to text in a paragraph format.

5 0.5

Time Management (U.S.)

The Time Management (U.S.) test measures the candidate's knowledge of how to use time wisely in the workplace. Designed for the average business worker, this test covers the following topics: Action Plans, Controlling, Decision Making, Organizing, Planning, Scheduling, Time Usage, and Time Wasters.

24 1.0

Verbal Reasoning - AUS

The Verbal Reasoning assessment measures a candidate's ability to combine separate pieces of information and determine true statements based on that information.

5 0.5



Verbal Reasoning - UK


5 0.5

Verbal Reasoning - US


5 0.5

Visual Comparison - UK

The Visual Comparison assessment measures the candidate's ability to efficiently compare information and detect errors.

5 0.5

Visual Comparison - US

The Visual Comparison test measures the candidate's ability to efficiently compare information and detect errors.

5 0.5

Workplace Fundamentals (U.S.)

The Workplace Fundamentals (U.S.) test measures the candidate's knowledge of workplace basics. It covers the knowledge and skills needed to function in any type of workplace. This test is designed for anyone in the modern U.S. workforce and includes the following topics: Business Communication, Diversity, Employer Expectations, Human Resources, Legal Issues for Employees, Personal Development, Planning and Scheduling, and Security.

20 1.0





Chart Notes Transcription - Female voice

The Chart Notes Transcription assessment measures a candidate's ability to transcribe medical chart notes.

5 1.0

Chart Notes Transcription - Male voice

The Chart Notes Transcription assessment measures a candidate's ability to transcribe medical chart notes.

5 1.0

Consultation Report Transcription

The Consultation Report Transcription assessment measures a candidate's ability to transcribe a medical consultation report.

5 1.0

Dental Spelling - Multiple Choice

The Dental Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in the Dental specialty.

20 1.0

Dental Spelling - Short Answer

The Dental Spelling short answer assessment measures the candidate's ability to correctly spell words used in the Dental specialty.

20 1.0

Dental Surgery Billing and Coding

The Dental Surgery Billing and Coding assessment measures the candidate's skill in determining codes for diseases and injuries using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The assessment also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare claims submission.

20 1.0

Dental Terminology

The Dental Terminology assessment measures the candidate's fundamental understanding of medical terms in the dental specialty.

20 1.0

Family Practice Billing & Coding ICD-9

The Family Practice Billing and Coding assessment measures the candidate's skill in determining code for diseases and injuries using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The assessment also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare claims submission.

20 1.0

Family Practice Billing and Coding

The Family Practice Billing and Coding assessment measures the candidate's skill in determining code for

20 1.0



diseases and injuries using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-10-CM). The assessment also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare claims submission.

Family Practice Spelling - Multiple Choice

The Family Practice Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in the Family Practice specialty.

20 1.0

Family Practice Spelling - Short Answer

The Family Practice Spelling short answer assessment measures the candidate's ability to correctly spell words used in the Family Practice specialty.

20 1.0

Family Practice Terminology

The Family Practice Terminology assessment measures the candidate's fundamental understanding of medical terms used in the Family Practice specialty.

20 1.0

First Aid Core Knowledge

The First Aid Core Knowledge test measures the candidate's knowledge of basic physical assessment and wound/illness treatment. Designed for all health care professionals, this test covers the following topics: Allergic Reactions, Bites/Stings, Blood Borne Pathogens, Cardiac First Aid, Electrical Injury, Exposure To Cold, Exposure To Heat, Fever, Initial Assessment, Poisoning, Respiratory First Aid, Shock, Stroke, and Trauma. This test will verify an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possess the necessary skills to perform a specific procedure, nor treatment, nor is licensed, nor authorized, to practice any health care profession under any applicable laws.

132 1.0

ICD-9 and CPT 4 Coding (Hospital)

The ICD-9 and CPT 4 Coding (Hospital) test measures the candidate's knowledge within the 2006 content manuals of International Classification of Diseases, Current Procedural Terminology Coding and Health Care Financing Administrators Common Procedure Coding System. Designed for experienced medical office professionals in a hospital setting, but an average performer should pass this test. This test covers the following topics: CPT-4 and HCPCS Basics, Coding and IPPS, Coding and OPPS, ICD-9-CM Basics, Practice Coding-Inpatient, Practice Coding-Outpatient, Utilizing CPT-4 and HCPCS, and Utilizing ICD-9-CM. This test will verify an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possess the necessary skills to perform a specific procedure, nor treatment, nor is

20 1.0



licensed, nor authorized, to practice any health care profession under any applicable laws.

Medical Billing The Medical Billing (U.S.) test measures the candidate's knowledge of medical billing procedures and regulations under the various health plans popular in the United States. Designed for experienced hospital administrators, this test covers the following topics: Electronic Claims, Managed Care, Medicaid and Medicare. Additionally, this test covers areas in Medical Terminology, Blue Cross/Blue Shield, and CHAMPUS. This test will verify an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possesses the necessary skills to perform a specific procedure, nor treatment, nor is licensed, nor authorized, to practice any health care profession under any applicable laws.

30 1.0

Medical Office Skills (U.S.)

The Medical Office Skills (U.S.) test measures the candidate's knowledge of the office skills involved in medical offices. Designed for office personnel, this test covers the following topics: General Knowledge, Operations, Facility Maintenance/Safety, Patient Charts/Medical Records, Collections, Billing, Insurance Coverage, Biomedical Waste, Medical Terminology, Employee Relations, and Ethics. This test will verify an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possess the necessary skills to perform a specific procedure, nor treatment, nor is licensed, nor authorized, to practice any health care profession under any applicable laws.

16 1.0

Medical Terminology

The Medical Terminology test measures the candidate's knowledge of common medical terms, prefixes, and suffixes being used today. Designed for all health care professionals, this test covers the following topics: Anatomical Mapping, Cardiovascular System, Digestive System, Endocrine System/Lymphatic/Urinary Systems, Musculoskeletal System, Nervous System, Reproductive System, Respiratory System, and Specific Field-Related Terms/Etymology. This test will verify an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possess the necessary skills to perform a specific procedure, nor treatment, nor is licensed, nor authorized, to practice any health care profession under any applicable laws.

39 1.0



OBGYN Billing and Coding

The OBGYN Billing and Coding assessment measures the candidate's skill in determining code for diseases and injuries using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The assessment also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare claims submission.

20 1.0

OBGYN Spelling - Multiple Choice

The OBGYN Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in the OBGYN specialty.

20 1.0

OBGYN Spelling - Short Answer

The OBGYN Spelling short answer assessment measures the candidate's ability to correctly spell words used in the OBGYN specialty.

20 1.0

OBGYN Terminology

The OBGYN Terminology assessment measures the candidate's fundamental understanding of medical terms used in the OBGYN specialty.

20 1.0

Operation Report Transcription

The Operation Report Transcription assessment evaluates a candidate's ability to transcribe an operation report.

5 1.0

Orthopedic Billing and Coding

The Orthopedic Billing and Coding assessment measures the candidate's skill in determining code for diseases and injuries using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The assessment also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare claims submission.

20 1.0

Orthopedic Spelling - Multiple Choice

The Orthopedic Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in the Orthopedic specialty.

20 1.0

Orthopedic Spelling - Short Answer

The Orthopedic Spelling short answer assessment measures the candidate's ability to correctly spell words used in the Orthopedic specialty.

20 1.0

Orthopedic Terminology

The Orthopedic Terminology assessment measures the candidate's fundamental understanding of medical terms in the Orthopedic specialty.

20 1.0

Pediatric Billing and Coding

The Pediatric Billing and Coding assessment measures the candidate's skill in determining code for diseases and injuries using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The

20 1.0



assessment also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare claims submission.

Pediatric Spelling - Multiple Choice

The Pediatric Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in the Pediatric specialty.

20 1.0

Pediatric Spelling - Short Answer

The Pediatric Spelling short answer assessment identifies the candidate's ability to correctly spell words used in the Pediatric specialty.

20 1.0

Pediatric Terminology

The Pediatric Terminology assessment measures the candidate's fundamental understanding of medical terms in the Pediatric specialty.

20 1.0

Pharmaceutical Terminology (U.S.)

The Pharmaceutical Terminology (U.S.) measures the candidate's knowledge of the core terminology and concepts used within the pharmaceutical industry. Designed for all pharmaceutical professionals, this test covers the following topics: Prescriptions, Drug Classifications, Pharmacy Law, Pharmacy Calculations, and Pharmaceutical Preparations. This test will verify an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possess the necessary skills to perform a specific procedure, nor treatment, nor is licensed, nor authorized, to practice any health care profession under any applicable laws.

130 1.0

Pharmacology Billing and Coding

The Pharmacology Billing and Coding assessment measures the candidate's skill in determining codes for diseases and injuries using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The assessment also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare claims submission.

20 1.0

Pharmacology Spelling - Multiple Choice

The Pharmacology Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in the Pharmacology specialty.

20 1.0

Pharmacology Spelling - Short Answer

The Pharmacology Spelling short answer assessment measures the candidate's ability to correctly spell words used in the Pharmacology specialty.

20 1.0

Pharmacology Terminology

The Pharmacology Terminology assessment measures the candidate's fundamental understanding of medical terms

20 1.0



used in Pharmacology.

Surgery Billing and Coding

The Surgery Billing and Coding assessment measures the candidate's skill in determining code for diseases and injuries using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The assessment also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare claims submission.

20 1.0

Surgery Spelling - Short Answer

The Surgery Spelling short answer assessment measures the candidate's ability to correctly spell words used in the Surgery specialty.

20 1.0

Surgery Terminology

The Surgery Terminology assessment measures the candidate's fundamental understanding of medical terms in surgery.

20 1.0

Vision Billing and Coding

The Vision Billing and Coding assessment measures the candidate's skill in determining codes for diseases and injuries using the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The assessment also evaluates the candidate's knowledge and skill in coding using Current Procedural Terminology (CPT) and Medicare claims submission.

20 1.0

Vision Spelling - Multiple Choice

The Vision Spelling multiple choice assessment measures the candidate's ability to correctly spell words used in the Vision specialty.

20 1.0

Vision Spelling - Short Answer

The Vision Spelling short answer assessment measures the candidate's ability to correctly spell words used in the Vision specialty.

20 1.0

Vision Terminology

The Vision Terminology assessment measures the candidate's fundamental understanding of medical terms in the vision specialty.

20 1.0





Behavioral Interviewing (U.S.)

The Behavioral Interviewing (U.S.) test is designed for experienced human resources professionals and hiring managers. This test measures the candidate's knowledge of basic concepts utilized in behavioral interviewing, an approach based on the assumption that past behavior predicts future behavior. The test covers the following topics: Analysis, Behavioral Interviewing Techniques, Behavioral Traits, Business Dynamics, Communication, Concern for Order and Quality, Forms, Information Seeking, Interview Process, Legal Obligations, Oral/Written Communication, and Situational Leadership.

17 1.0

Diversity Awareness (U.S.)

The Diversity Awareness (U.S.) test measures the candidate's knowledge of the issues around working in a diverse workplace. Designed for all employees, this test enables the candidate to demonstrate that he or she is knowledgeable about the benefits of a diverse workforce and the common areas where care must be shown to prevent misunderstandings due to differences in backgrounds, gender, and abilities. This test includes the following topics: Diversity in Organizations, Diversity: Concepts and Driving Forces, Managing for Diversity - Policies & Programs, Organizational Roles and Culture, and The Character of Diversity.

22 1.0

HIPAA (Privacy) The HIPAA (Privacy) test measures the candidate's knowledge of HIPAA Standards for Privacy. Designed for all professionals who are affected by the HIPAA Standards for Privacy, this test covers the following topics: General Knowledge, Impacted Areas, Implementation, Interactions with External Parties, Regulatory Environment, and Workplace Privacy.

24 1.0

HIPAA (Security) The HIPAA (Security) test measures the candidate's knowledge of compliance with the standards required by the Security and Electronic Signature Standards as they apply to HIPAA. Designed for healthcare professionals and focusing on non-technical as well as technical aspects of the HIPAA Standards for Security and Electronic Signatures, this test includes the following topics: Computer Mechanisms, Computer Models, General Knowledge, Implementation, Medical Records, Organization, Security Basics, and Setup.

142 1.0



Human Resources Concepts (U.S.)

The Human Resources Concepts test measures the candidate's knowledge of the core areas of Human Resources. Designed for human resource professionals and experienced managers, this test covers the following topics: Recruiting, Compensation, Benefits, Job Analysis, Labor Relations, Managing Employees, Occupational Safety and Health, Training and Development, and Strategic HR.

22 1.0

Interviewing and Hiring Concepts (U.S.)

The Interviewing and Hiring Concepts (U.S.) test measures the candidate's knowledge of the interviewing and hiring process. Designed for the typical employee and/or hiring manager, this test covers the following topics: Situational Interviews, Candidate Fit, Probing Skills, Types of Interviews, Legal Compliance, Behavioral Interviewing, Job Analysis, Behavior Traits, Interview Quality Control, and Screening.

23 1.0

Sexual Harassment Awareness (U.S.)

The Sexual Harassment Awareness test measures the candidate's knowledge of issues that constitute sexual harassment in the workplace. Designed for all employees, this test allows the candidate to demonstrate his or her knowledge about sexual harassment issues. This test covers the following topics: Conduct of a Sexual Nature, Consequences of Sexual Harassment, Constructive Discharge, Harassment Complaint, Hostile Environment, Liability, Quid Pro Quo, Retaliation, Third-Party Harassment, Unwelcome Conduct, and Workplace Harassment.

23 1.0

Training Delivery and Evaluation

The Training Delivery and Evaluation test measures the candidate's knowledge of the training process from pre-training planning through post-training evaluation of results. Designed for experienced trainers and instructional designers, this test covers the following topics: Direct Laboratory Exercises, Instructing Slower and More Capable Learners, ISD Process Stages, Learning Styles, Lesson Plan Development, Managing Learning Environment, and Test Question Construction.

22 1.0

Training Development

The Training Development test measures the candidate's knowledge of developing and delivering training programs. Designed for experienced trainers, this test covers the following topics: Analysis Methods, Audience Analysis, Design Materials, Design Strategy, Develop Instructional Materials, General Knowledge, Media, Project Management Plan, Purpose of Training, Training Delivery, and Write Instructional Objectives.

117 1.0





Count and Stack The Count and Stack assessment measures a candidate's ability to count the number of items in a stacked load and identify stable loads.

10 1.0

Forklift Operator The Forklift Operator assessment measures a candidate's knowledge of forklift safety, operation, and maintenance.

15 1.0

Matching The Matching assessment measures a candidate's ability to accurately compare information.

4 1.0

MIG Welding MIG Welding measures a candidate's knowledge of general welding information such as welding techniques and joint types, as well as, MIG welding variables, transfer mechanisms, and troubleshooting. It also tests a candidate's ability to interpret welding symbols.

27 1.0

Process Monitoring - Proctored

In the Process Monitoring - Proctored test, the candidate answers job-related multiple-choice questions about monitoring and controlling a production process through the use of simulated dials and controls. This test measures employee characteristics that relate to effectively operating a machine and responding to instrument feedback within controlled limits. This test predicts job performance for entry-level employees within a production or manufacturing environment.

18 1.0

Production Problem Solving - Proctored

In the Production Problem Solving - Proctored test, the candidate answers job-related multiple-choice questions about performance in a manufacturing environment. this test measures dimensions related to problem solving and practical decision-making skills, such as following instructions or evaluating product specifications. This test predicts job performance for entry-level employees within a production environment.

21 1.0

Rough Carpentry The Rough Carpentry assessment measures a candidate's knowledge of floor, wall, and roof framing. It also tests the candidate's knowledge of wood joints and basic measurements used in carpentry.

27 1.0

Ruler Measurement

The Ruler Measurement assessment measures a candidate's ability to read an English unit ruler.

10 1.0



Shop Math - Fractions and Decimals

Shop Math - Fractions and Decimals tests a candidate's knowledge of basic addition, subtraction, multiplication, and division of fractions, as well as addition of decimals. It also tests the candidate's ability to convert fractions to decimals.

17 1.0



.NET Framework The .NET Framework test measures the candidate's ability to work in the .NET environment. It covers a variety of applicable skills used in the .NET environment. Designed for experienced programmers, this test includes the following topics: .NET Architectural Overview, .NET Framework Class Library, .NET Metadata, .NET Programming, Assemblies, Common Language Runtime (CLR), and Common Type System (CTS).

28 2.5

.NET Framework 2.0 The .NET Framework 2.0 test measures the candidate's knowledge of .NET environment. Designed for experienced users, this test covers the following topics: .NET Architectural Overview, .NET Framework Class Library, .NET Metadata,.NET Programming, Assemblies, CLS and CTS, and Common Language Runtime (CLR).

187 2.5

.NET Framework 3.5 The .NET Framework 3.5 test measures the candidate's knowledge of .NET environment. Designed for experienced users, this test covers the following topics: .NET Architectural Overview, .NET Framework Class Library, .NET Metadata and Windows Workflow Foundation, .NET Programming, Assemblies, CLS, CTS and LINQ, Common Language Runtime (CLR), Data Service Components, and Presentation Layer.

27 2.5

.NET Framework 3.5 Fundamentals

The .NET Framework 3.5 Fundamentals test measures the candidate's ability to work in the .NET 3.5 environment. It covers a variety of applicable skills used in the .NET environment. Designed for programmers, this test includes the following topics: .NET Assemblies, Advanced Topics, Configuration and Maintenance, Data Access, Framework Programming, Graphics and User Interface

28 2.5



Development, Processing Data and Text, and Testing and Debugging.

.NET Framework Fundamentals

The .NET Framework Fundamentals test measures the candidate's ability to work in the .NET environment. It covers a variety of applicable skills used in the .NET environment. Designed for programmers, this test includes the following topics: .NET Architectural Overview, .NET Framework Class Library, .NET Programming, Assemblies, Common Language Runtime (CLR), and Common Type System (CTS).

25 Minutes 2.5

3D Studio MAX The 3D Studio MAX test measures the candidate's knowledge to operate the 3D Studio MAX software. Designed for everyday users of the software, this test covers the following topics: Animation, File Management, MAXScript, Lighting, 3D Modeling, and Rendering.

23 2.5

ABAP The ABAP for SAP R/3 test measures the candidate's knowledge of programming in ABAP for SAP R/3. Designed for experienced programmers, this test covers the following topics: Programming and Structures, GUI Programming and Reporting, Internal Tables, File and Data Processing, Background Processing, and ABAP Open SQL.

34 2.5

Active Server Pages The Active Server Pages (ASP) test measures the candidate's knowledge of developing Web sites using ASP 3.0. Designed for experienced developers, this test covers the following topics: Active Server Components, ActiveX Data Objects, Application Object, ASP Object Model, Configuration, Request Object, Response Object, Scripting Object, Server Object, Server Side Scripting, ServerVariables Collection, and Session Object.

30 2.5

ADO.NET The ADO.NET test measures the candidate's knowledge of programming using ADO within the .NET Framework. Designed for experienced .NET developers, this test includes the following topics: Command Object, Components, Connection Object, Data Adapter, Data Reader, DataSets, DataSets and XML, and Implementation.

35 2.5

ADO.NET 2.0 The ADO.NET 2.0 test measures the candidate's knowledge of programming using ADO within the

31 2.5



.NET Framework. Designed for experienced .NET developers, this test includes the following topics: Command Object, Components, Connection Object, Data Adapter, Data Reader, DataSets and XML and Implementation.

AJAX The AJAX test measures knowledge and skills needed to develop web pages using AJAX. Designed for use by web developers, programmers and other IT professionals for whom this knowledge is necessary to perform their job, this test includes the following topics: Communication, DOM Manipulation, Event Management, Graceful Degradation, Performance, Quality Assurance, Security, Usage, and Visual Elements.

No Limit 2.5

Apache 1.3.12 Administration

The Apache HTTP Server 1.3.12 Administration test measures the candidate's knowledge on the Apache HTTP Server 1.3.12. Designed for experienced Web Administrators, this test focuses on the specifics of the Apache server rather than broader concepts covered in the Web Server Administration test. This test covers the following topics: Apache API, Common Tasks, General Knowledge, Performance Tuning, Security, Server Administration, Server Configuration, and Server Setup.

25 2.5

Apache 2.0 Administration

The Apache 2.0 Administration test measures the candidate's knowledge of Apache 2.0 Administration. Designed for the experienced user, but an average performer in this role should pass this test. This test covers the following topics: Customization, Dynamic Content, Manipulating URL, Modules, Performance Optimization, Securing Web Server, Server Configuration, Setup, Tracking Server Activities, and Virtual Hosts.

152 2.5

ASP.NET The ASP.NET test measures the candidate's knowledge of developing Web sites using Active Server Pages in the .NET environment. Designed for experienced developers, this test includes the following topics: .Net Framework, Architecture, Data Integration, Events, Troubleshooting, Web Applications, Web Controls, Web Forms, and Web Services.

31 2.5

ASP.NET 2.0 The ASP.NET 2.0 test measures the candidate's knowledge of programming in the .NET environment.

28 2.5



Designed for experienced developers this test includes the following topics: .Net Framework, Architecture, Data Integration, Events, Troubleshooting, Web Applications, Web Controls, Web Forms, and Web Services.

ASP.NET 3.5 The ASP.NET 3.5 test measures the candidate's knowledge of programming in the .NET environment. Designed for experienced developers, this test includes the following topics: ASP.NET Controls, ASP.NET Enhancements, ASP.NET Essentials, Architecture and Support, Data Management, Design and Visual Media, Extending ASP.NET, and Web Services.

28 2.5

ASP.NET Fundamentals The ASP.NET Fundamentals test measures the candidate's knowledge of programming in the .NET environment. Designed for entry level programmers, this test focuses on the topics used daily by most professionals and does not include some of the advanced topics found in our ASP.NET test. The test includes the following topics: .Net Framework, Architecture, Data Integration, Events, Troubleshooting, Web Applications, Web Controls, and Web Forms.

28 2.5

Assembly Language The Assembly Language test measures the candidate's knowledge of the concepts used in all areas of assembly language. Designed for experienced programmers, this test covers the following topics: Numbering and Representations, Programmers View, Data and Instructions, Addressing Mode, Transfer of Control, Arithmetic Instructions, Bit Manipulations, Interrupts, and Input/Output. Test-takers may need a calculator for this exam.

33 2.5

AutoCAD 2000 (U.S.) The AutoCAD 2000 (U.S.) test measures the candidate's ability to design in two dimensions using AutoCAD 2000. Designed for experienced users, this test covers the following topics: Getting Started/Organization, Creating Objects, Drawing, Editing, Layers, Color and Line types, Text, Dimensioning, Blocks, Attributes and Xrefs, and Utilities.

29 2.5

AutoCAD 2002 (U.S.) (Interactive)

145 2.5




20 2.5


The AutoCAD® 2007 (U.S.)(Interactive) test measures the candidate's ability to design in two dimensions using AutoCAD® 2007. Some of the items in the test contain drawing files that you will open and manipulate in AutoCAD® 2007. Designed for experienced users, the AutoCAD 2007® (U.S.)(Interactive) test covers the following topics: 3D Modeling, Annotation, Blocks, Customization, Drawing, Drawing Management, Drawing Setup, Modifying and Plotting

20 2.5

Bash Shell Scripting The Bash Shell Scripting test measures the candidate's knowledge of Bash Shell Scripting for Version 2. Designed for experienced scripting professionals, this test includes the following topics: Builtin Commands, Parameters, Precedence and Evaluation, Program Control, Programming Constructs, Redirection, Shell Environment, and Using the Command Line.

35 2.5

BEA WebLogic Application Server 8.1 Administration

The BEA WebLogic Application Server 8.1 Administration test measures the candidate's ability to administer an application server using the BEA WebLogic Server. Designed for experienced network administrators, this test covers the following topics: Application and Deployment, Pre-Planning/Pre-Installation, Server Configuration, Server Management, Server Monitoring, Server Troubleshooting, and Software Installation.

31 2.5

C The C test measures the candidate's knowledge of programming in the C Language. Designed for experienced programmers, this test covers the following topics: Arrays, Basics, C Expressions, Functions, Input/Output, Pointers, Program Statements, and Strings.

38 2.5

C Fundamentals The C Fundamentals test measures the candidate's knowledge of programming in C. Designed for entry-level programmers, this test includes the following topics: Arrays, C Expressions, Compiler Operations, Debugging and Error Handling, Functions, Input/Output, Pointers, and Program Statements.

No Limit 2.5

C# The C# test measures the candidate's knowledge of 36 2.5



programming in the .NET environment using C#. Designed for experienced programmers, this test includes the following topics: Configuration and Support; Delegates; Developing Data Consumers and Services; Grammar; Methods; Object-Oriented Programming; Properties, Indexers, and Fields; and Value and Reference Types. This test is based on version 1.1 of the .Net Standards.

C# 2.0 The C# 2.0 test measures the candidate's knowledge of programming in the .NET environment using C# 2.0. Designed for experienced programmers, this test includes the following topics: Arrays and Collections, Assembly Loading and Reflection, Delegates and Events, Exception Handling, Grammar and Logic, Object Creation and Lifetime, Object Oriented Design, Reference and Value Types, Type Members and Unmanaged Interoperability.

35 2.5

C# 2.0 Fundamentals The C# 2.0 Fundamentals test measures the candidate's knowledge of programming in C# 2.0. Designed for entry-level programmers, this test includes the following topics: Arrays, Generics and Collections; Branching and Operators; Delegates and Events; Exception Handling; Garbage Collection and Assemblies; Language; Object-Oriented Design; Types and Type Members.

37 2.5

C# 3.0 The C# 3.0 test measures the candidate's knowledge of programming in the .NET environment using C# 3.0. Designed for experienced programmers, this test includes the following topics: Arrays and Collections, Class Members, Delegates and Events, Exception Handling, Expressions, Grammar and Logic, Reference and Value Types, and Unmanaged and Unsafe Access.

35 2.5

C# 3.0 Fundamentals The C# 3.0 Fundamentals test measures the candidate's knowledge of programming in the .NET environment using C# 3.0. Designed for entry-level programmers, this test includes the following topics: Arrays, Generics, and Collections, Class Members, Delegates and Events, Exception Handling, Expressions, Grammar and Logic, Operators and Overloading, and Reference and Value Types.

31 2.5

C# 4.0 The C# 4.0 test measures knowledge of C# 4.0. It is designed for experienced programmers, but an

33 2.5



average performer in this role should pass this test. This test includes the following topics: Arrays and Collections, Class Members, Delegates and Events, Exception Handling, Expressions, Generics, Grammar and Logic, Reference and Value Types, and Unmanaged Resources and COM.

C# Fundamentals The C# Fundamentals test measures the candidate's knowledge of programming in the .NET environment using C#. Designed for programmers, this test includes the following topics: Classes and Interfaces; Delegates; Grammar; Methods; Type Members; and Type System.

33 2.5

C++ The C++ test measures the candidate's knowledge of programming in C++. Designed for experienced programmers, this test covers the following topics: Basic Structure and Syntax, C++ Class, C++ Data Types, Class Derivation and Inheritance, Class Member Functions, Exception Handling, Fundamentals of OOD, and OOP.

43 2.5

C++ Fundamentals The C++ Fundamentals test measures the candidate's knowledge of programming in C++. Designed for entry-level programmers, this test includes the following topics: Access Checking, Basic Structure, Classes, Declarations, Declarators, Derivation, Exceptions, Expressions, Overloading, Special Member Functions, Standard C++ Library, Statements, and Templates.

32 2.5

Cellular Technology The Cellular Technology test measures the candidate's knowledge of the cellular telecommunications industry. Designed for experienced telecommunications technicians, vendors, and service providers, this test covers the following topics: Basic Concepts, PCS, Topology/Architecture, and Cellular Applications.

27 2.5

Check Point FireWall-1 Administration

The Check Point FireWall-1 4.0 Administration test measures the candidate's knowledge of designing and maintaining firewalls using Check Point's FireWall-1 application. Designed for experienced web administrators, this test covers the following topics: Authentication, FW-1 GUIs, FW-1 Installation/Architecture, FW-1 Management, General Knowledge, Network Address Translation, and Security Policy/Rule Base.

24 2.5



CICS The Customer Information Control System (CICS) test measures the candidate's knowledge of programming using CICS. Designed for experienced programmers, this test covers the following topics: BMS, Program Control, Storage, the CICS System, Troubleshooting, and Utilities.

30 2.5

Cisco Network Design The Cisco Network Design test measures the candidate's knowledge of installing and configuring an Internet Protocol network using Cisco routers. Designed for experienced telecom engineers, this challenging test covers the following topics: Cisco Network Design Model, Distance Vector Routing Protocols, Enterprise Routing Protocols, Multicast Protocols, and OSI Model.

30 2.5

Cisco Network Support The Cisco Network Support test measures the candidate's knowledge of maintaining an Internet Protocol network using Cisco routers. Designed for experienced telecom engineers, this test covers the following topics: Dial Solutions, Hardware Architecture, IOS/Command Line, IP Addressing, LAN Switching, Network Protocols, OSI Model, Routing Protocols, Traffic Management, and WAN Connectivity.

28 2.5

Cisco Networking Concepts

The Cisco Networking Concepts test measures the candidate's knowledge of implementing, maintaining, configuring, securing and troubleshooting a network using Cisco. Designed for experienced personnel who have responsibilities in systems and/or networks that use Cisco, but an average performer in this role should pass this test. This test includes the following topics: IP, LAN Switching, Management and Monitoring, Network Design, Network Security, Network Troubleshooting, Networking Models, and WAN.

26 2.5

Cisco Router Fundamentals

The Cisco Router Fundamentals test measures the candidate's knowledge of Routing Protocols for Cisco Systems. Designed for the basic user, this test includes the following topics: Network Design and Communication, Network Security and Management, Routing Protocols, and WAN technologies

28 2.5

Cisco Security The Cisco Security test measures the candidate's knowledge of network and computer security in a Cisco system. It should cover all aspects of the

27 2.5



everyday function for this. Security issues should include those that affect software, hardware, and networking. Designed for experienced IT professionals who have responsibilities surrounding network security and are running a Cisco environment. This test includes the following topics: Appliances, Firewalls, IPS/IDS Management, Secure Network Management, Secure Routing, Security Information, Security Protocols, Security Technologies, VPN Management.

Citrix Administration The Citrix Administration test measures the candidate's knowledge of administering a system using Citrix WinFrame and MetaFrame. Designed for experienced system administrators, this test covers the following topics: Installation, Administration, Configuration, Client Computers, Applications, and Troubleshooting.

27 2.5

Client/Server Concepts The Client/Server Concepts test measures the candidate's knowledge of the basic concepts of client/server networks. Designed for individuals with basic knowledge of client server networks, this test covers questions on Networks, Processing, Database, and Rapid Application Development.

22 2.5

COBOL I (ANSI 74) The Common Business Oriented Language I (ANSI 74) test measures the candidate's knowledge of programming in COBOL I (ANSI 74). Designed for experienced programmers, this test covers the following topics: COBOL Elements, Condition Checking, Creating Reports, Data Division, Decision Making, Errors, File Processing, Process Statements, Program Processing, and Tables.

36 2.5

COBOL II The Common Business Oriented Language II test measures the candidate's knowledge of programming in COBOL II. Designed for experienced programmers, this test covers the following topics: Arithmetic Statements, Creating reports, Data Division, Decision Making, File Processing, Language Elements, Process Statements, Tables and data access.

43 2.5

COBOL II Fundamentals

The Common Business Oriented Language II Fundamentals test measures the candidate's knowledge of programming in COBOL II. Designed for entry-level programmers, this test covers the

37 2.5



following topics: Arithmetic Computations, Character Manipulation, Data Division Basics, File Processing and Reports, Input/Output Basics, Mainframe Environment, Procedure Division Basics, Program Structure, and Table Usage.

Cognos Development The Cognos Development test measures the candidate's knowledge of implementation and maintenance of Cognos business intelligence development suite, version 8. Designed for experienced developers, this test includes the following topics: Framework Manager, Powerplay, Powerplay Web, ReportNet, Transformer.

22 2.5

ColdFusion 5 The ColdFusion 5 test measures the candidate's knowledge of developing Web pages using ColdFusion 5. Designed for experienced developers, this test covers the following topics: Advanced ColdFusion Issues, Application Framework, Databases, E-mail, Flow-Control, Functions, Interacting with Remote Servers, Output and Formatting, Re-Using Code, and Variables.

38 2.5

ColdFusion MX The ColdFusion MX test measures the candidate's knowledge of developing Web pages using ColdFusion MX. Designed for experienced developers, this test includes the following topics: Advanced ColdFusion Issues, Application Framework, Code Reuse - Modularity, Databases, E-mail, File System, Flow Control, Forms, Functions, Output, Remote Resources, and Variables.

35 2.5

COM/DCOM (Visual Basic)

The COM/DCOM (Visual Basic) test measures the candidate's knowledge of the Microsoft Component Object Model and Distributed COM architectures and how these modules are used in building objects to run in an MS Windows environment. Designed for experienced programmers, and web/software developers, this test covers the following topics: Development, Architecture, Registry, Implementation, DCOM Architecture, and DCOM Implementation.

31 2.5

Computer Electronics The Computer Electronics test measures the candidate's knowledge in the core areas of electronics necessary to understand and maintain computers. This test covers the following topics: Diagnostics, Electrical/Electronic Engineering

19 2.5



Principles, Electronics Application, Electronics Theory, and Safety.

Computer Forensics (U.S.)

The Computer Forensics test measures the candidate's knowledge of Computer Forensics. Designed for the experienced user, but an average performer in this role should pass this test. This test covers the following topics: Analyzing Evidence, Collecting Evidence, Data Types, Examination Procedures, Forensic Tools, Initial Analysis, Investigative Preparation, and Report Findings.

22 2.5

Computer Technical Support

The Computer Technical Support test measures the candidate's knowledge of how to set up and maintain a PC. Designed for technicians with hands-on experience, this test covers the following topics: External Physical, File Systems, Industry Standards, Internal Physical, Internet, Operating Systems, Support, and Working with Hardware.

22 2.5

Computer Telephony Integration (CTI)

The Computer Telephony Integration certification measures the candidate's knowledge of designing and installing computer-operated telephone networks in call centers and other locations. Designed for experienced CTI professionals, this test includes the following topics: Telephony, Administration, Applications, Architecture, Database, Disaster Recovery, Telephone User Interface, and Troubleshooting.

27 2.5

CORBA 2.3 C++ The Common Object Request Broker Architecture 2.3 C++ test measures the candidate's knowledge of programming using CORBA 2.3 C++. Designed for experienced programmers, this test covers the following topics: CORBA Services, CORBA Basics, Design Issues, IDL, Interface Repository, Interoperability, Method Invocation, OMA, and ORB Interface.

32 2.5

Crystal Reports 9 The Crystal Reports 9 test measures the candidate's knowledge of Crystal Reports 9. Designed for experienced users, this test covers the following topics: Charts and Maps, Crystal Report Tools, Data Selecting and Grouping, Data Sources, Formulas, Information Sharing, Report Formatting, Report Types, Reports, and The Repository.

29 2.5

Crystal Reports XI The Crystal Reports 11 test measures the 20 2.5



candidate's knowledge of Crystal Reports 11. Designed for experienced users, this test covers the following topics: Charts & Maps, Database Access, Formatting, Formulas, Groups, Report Distribution & Sharing, Sections, Subreports, and Troubleshooting & Optimizing.

CSS2 The CSS2 test measures the candidate's knowledge of coding Web pages using CSS2. Designed for experienced coders, this test includes the following topics: Generated Content, Layout, Markup, Media Types, Selectors, Syntax, Text, and Values.

30 2.5

Customer Requirements Analysis

The Customer Requirements Analysis test measures the candidate's knowledge of customer requirements and the software development process. Designed for experienced programmers and analysts, this test covers the following topics: Analysis, Building the System, Data Gathering Methods, Defining the System, Documenting, Problem Analysis, User Needs Analysis, and Validation.

20 2.5

Data Modeling Concepts

The Data Modeling Concepts test measures the candidate's knowledge of the most important aspects of data modeling. Designed for both administrators and developers, this test covers the following topics: Attributes and Keys, Entities, Implementation and Model Notations, Normalization, Relationships, and Uses and Benefits.

28 2.5

Data Warehousing Concepts

The Data Warehousing Concepts test measures the candidate's knowledge of the most important aspects of data warehousing. Designed for both programmers and administrators, this test covers the following topics: Applications, Architecture, Data Extraction, Data Mining, Data Transformation and Cleansing, Databases, Design, Implementation Techniques, OLAP, Performance, and the role of Data Warehousing.

29 2.5

DB2 Administration (OS390)

The DB2 Administration (OS/390) test measures the candidate's knowledge of administering DB2 databases. DB2 (OS/390) is designed for experienced administrators, this test covers the following topics: Administration, Data Definition, Doors to DB2, Overview, Programming, SQL, Tools, Tuning, Utilities and Commands.

27 2.5



DB2 Administration (UDB)

The DB2 Administration (UDB) test measures the candidate's knowledge of administering DB2 databases. DB2 (UDB) is designed for experienced administrators, this test covers the following topics: Administration, Data Definition, Doors to DB2, Overview, Programming, SQL, Tools, Tuning, Utilities and Commands.

20 2.5

DB2 Administration (z/OS)

The DB2 Administration (z/OS) test measures the candidate's knowledge of administering DB2 databases. It includes content from the version 8 release. DB2 (z/OS) is designed for experienced administrators and covers the following topics: Application Program Features, Data Sharing, Database Design Environment Locking and Concurrency, Monitoring and Tuning, Operation and Recovery, SQL, Stored Procedures, Triggers and User Functions, Utilities and Commands.

35 2.5

DB2 Programming The DB2 Programming test measures the candidate's knowledge of programming DB2 databases. Designed for experienced programmers, this test covers the following topics: SQL queries, concepts, data definition, data types and structures, programming concepts, programming design, relational database basics, SQL Concepts, tables, and performance.

37 2.5

Delphi 6.0 The Delphi 6.0 test measures the candidate's knowledge of programming using Delphi 6.0. Designed for experienced programmers, this test covers the following topics: Component Development, Datasets, Extended Technologies, OOP Concepts, OOP Implementation, Pascal Basics, The Delphi Environment, VCL, and VCL Components.

34 2.5

Delphi 6.0 Fundamentals

The Delphi 6.0 Fundamentals test measures the candidate's knowledge of programming using Delphi 6.0. Designed for entry-level programmers, this test covers the following topics: Datasets, Extended Technologies, OOP Concepts, OOP Implementation, Pascal Basics, The Delphi Environment, VCL, and VCL Components.

30 2.5

Disaster Recovery and Planning

The Disaster Recovery and Planning test measures the candidate's knowledge of recovery techniques in the event of a disaster. Designed for administrators,

25 2.5



this test covers the following topics: Essential Concepts and Terminology, Exposure and Risk Analysis, Disaster Prevention (Avoidance), Planning Fundamentals, Asset Management, Backups and Offsite Storage, Communications, Preparation Essentials, Recovery/Interim Restoration, and Relocation to Primary Site/Final Restoration.

Dynamic HTML The Dynamic HyperText Markup Language test measures the candidate's knowledge of coding web pages using DHTML. Designed for experienced coders, this test covers the following topics: CSS, Document Containers, DOM, Forms, Frames, JavaScript, Navigation, and Table-less Layout.

31 2.5

E-Commerce Concepts The E-Commerce Concepts test measures the candidate's knowledge of e-commerce. Designed for individuals with broad knowledge of the industry and its trends, this test covers the following topics: Backends, Business Models, E-Commerce Technology, General Understanding/Concepts, Personalization, Purchasing, Security, Taxation/Shipping, Technologies on the Horizon, and Types of E-commerce.

21 2.5

Electronic Data Interchange (EDI)

The Electronic Data Interchange (EDI) test measures the candidate's knowledge of Electronic Data Interchange. Designed for EDI professionals, this test covers the following topics: Ansi-X12, Bar Coding, Test Requirements, EDI Online thru XML, Cyberdefense, Data Elements and Segments, Security and Auditing, Mapping, Labels, Transactions Sets, XML Fundamentals and Communications, and Connectivity.

30 2.5

Embedded Systems Concepts

The Embedded Systems Concepts test measures the candidate's knowledge of the core concepts involved in working with embedded systems. This test is not specific to any platform but measures knowledge across all areas of embedded systems. Designed for all involved with embedded systems, this test covers the following topics: System Design, Hardware and Software Design, Interrupts, Software Architecture, Validation, and Debugging.

37 2.5

ERP Concepts (U.S.) The ERP Concepts (U.S.) test measures the candidate's knowledge of the Enterprise Resource Planning business management system and

30 2.5



methodology. Designed for the experienced planning professional, this test covers the following topics: Enterprise Integration, Enterprise Management, ERP Selection and Implementation, and Operations Management.

Fiber Optics The Fiber Optics test measures the candidate's knowledge of concepts and practices of installing fiber optics. Designed for experienced telecom engineers, and network planners, this test covers the following topics: Fiber Optics Construction, Applications, Specifications, Connectors, and Hardware.

25 2.5

Firewall Administration Concepts

The FireWall Administration Concepts test measures the candidate's knowledge of designing and maintaining firewalls. Designed for experienced network administrators, this test covers the following topics: Audits, Core Technologies, Internals, Maintenance, Network Address Translation (NAT), Optimization, Piercing, Policies, Security Vulnerabilities, and Types.

25 2.5

HTML 4.0 The HyperText Markup Language (HTML) 4.0 test measures the candidate's knowledge of coding web pages using HTML 4.0. Designed for experienced coders, this test covers the following topics: Advanced HTML, Components, Forms, Frames, Images, Links, Structures, and Text.

29 2.5

IMS 6.0 The IMS 6.0 test measures the candidate's knowledge of the IBM hierarchical database management system database. Designed for experienced database managers and system engineers, this test covers the following topics: Data Base Description, Loading/Inserting Segments, Sequential Retrieval, Random Retrieval, Deleting/Replacing Segments, DL/I Processing, and Command Codes.

27 2.5

Informatica PowerMart/PowerCenter 6.2.1

The Informatica PowerMart/PowerCenter 6.2.1 test measures the candidate's knowledge of developing using Informatica. Designed for experienced developers, this test includes the following topics: Advanced Features and Functions, Designer, Environment Configuration, Mapping Designer, Performance, Repository Manager Tasks, Features and Functions, Setup and Installation, Source

31 2.5



Analysis, Warehouse Designer, and Workflow Administration Tasks.

Information Technology Security Fundamentals

The Information Technology Security Fundamentals test measures the candidate's knowledge of basic information security concepts, skills, and best practices. Designed for system administrators and foundation-level security professionals, this test covers the following topics: Attack Recognition, Prevention, & Response; Content Security; Database Infrastructure Protection; General Concepts; Network Infrastructure Protection; Other Applications Security; Perimeter & Internet Security; Security Management Systems; Security Technologies; Systems Infrastructure Protection; and Web Security.

28 2.5

Information Technology Terminology

The Information Technology Terminology test measures the candidate's knowledge of the terms associated within the IT industry. Designed for all IT professionals, this test covers the following topics: Data Communications, Data Security, Data Storage and Practices, IT Management, Internet and WWW Standards and Practices, Network Topology, Operating Systems Standards and Practices, PC Hardware, and Portable Storage.

22 2.5

Internet Security Concepts

The Internet Security Concepts test measures the candidate's knowledge of secure operations over the Internet through various protocols. Designed for experienced network administrators, this test covers the following topics: Communications, Electronic Mail, Encryption, Firewalls, Identification and Authentication, Malicious Programs, Security Management, Threats, and World Wide Web.

24 2.5

Internet Technology Fundamentals

The Internet Technology Fundamentals test measures the candidate's knowledge of essential key concepts of the Internet, Extranet, and Intranet. Designed for all technical professionals, this test covers the following topics: Client Description/Configuration, E-Commerce Technology, Fundamental Concepts, Groups and Lists, Internet Terminology/Standards, Messaging, Networking and Infrastructure, Programming and Development, Security, Security Issues and SSL, Server Configuration/Technologies, and Troubleshooting.

25 2.5

IP Routing & Switching The IP Routing and Switching test measures the 27 2.5



candidate's knowledge of the protocols and concepts used by routers switches employing Internet protocol. Designed for experienced WAN engineers, this test covers the following topics: Advanced Routing Topics, General Knowledge, IP Addressing, IP Multicast, IP Routing Protocols, and Layer 2 Switching.

ITIL Concepts The ITIL Concepts test measures the candidate's knowledge of ITIL. Designed for the individual who has taken a foundation level course or worked in an environment that employs ITIL practices, this test includes the following topics: Availability Management, Capacity Management, Change Management, Configuration Management, Financial Management for IT Services, IT Service Continuity Management, Incident Management & Service Desk, Problem Management, Release Management, Service Level Management.

25 2.5

J.D. Edwards OneWorld Report Design (ERW)

The J.D. Edwards OneWorld (ERW) test measures the candidate's knowledge of the Enterprise Report Writer module. Designed for experienced report writers and designers, this test includes the following topics: Sections, Report Design Director, Modifying Reports, Headers/Footers, Setting up Business Views as Favorites, Joining Subsections, Versions, Event Rules, Submitting and Printing Reports, and Tabular Section.

26 2.5

Java - EJB The Java - Enterprise Java Beans (EJB) test measures the candidate's knowledge of programming using Enterprise Java Beans. Designed for experienced programmers, this test covers the following topics: Architecture, Deployment, Design, Development, Entity Beans, Isolation, Session Beans, and Transactions.

29 2.5

Java - EJB 2.0 The Java - EJB 2.0 test measures the candidate's knowledge of programming using Enterprise Java Beans. Designed for experienced programmers, this test includes the following topics: Architecture, Deployment/Integration, Design, Development, Entity Beans/BMP, Entity Beans/C, Message-Driven Beans, Security, Session Beans, and Transactions.

36 2.5

Java - EJB 2.0 Fundamentals

The Java - EJB 2.0 test measures the candidate's knowledge of programming using Enterprise Java

32 2.5



Beans 2.0. Designed for entry-level programmers, this test covers the following topics: Architecture, Deployment/Integration, Design, Development, Entity Beans/BMP, Entity Beans/CMP, Message-Driven Beans, Session Beans, and Transactions.

Java - EJB 3.0 The Java - Enterprise Java Beans (EJB) 3.0 test measures knowledge of programming using Enterprise Java Beans. Designed for experienced programmers, this test includes the following topics: Architecture, Deployment and Integration, Design and Development, Entities and Java Persistence API, Message-Driven Beans, Security, Session Beans, and Transactions.

27 2.5

Java 2 The Java 2 test measures the candidate's knowledge of programming in Java 2. Designed for experienced programmers, this test covers the following topics: Applets, Standard Packages, Database Programming, Enterprise Features, Exceptions, Fundamentals, Graphics Programming, Input Method Framework, Java Beans, Java IDL, JDBC, Language Fundamentals, Networking, Programming, Reference Objects, Java RMI/CORBA, Security, Standard Packages, and Threads. This test covers J2SE 1.2 and 1.3

40 2.5

Java 2 - GUI The Java 2 - GUI test measures the candidate's knowledge of developing Graphical User Interfaces using Java 2. Designed for experienced programmers, this test covers the following topics: Advanced, Intermediate, and Beginning GUI, Jtree, Event Handling, Graphics/Images, and Layout Managers. This test covers J2SE 1.2 and 1.3

42 2.5

Java 2 - Non-GUI The Java 2 - Non-GUI test measures the candidate's knowledge of developing back end applications using Java 2. Designed for experienced programmers, this test covers the following topics: Fundamentals, Internationalization, Native Methods, Networking, Object Orientation, Object Persistence, Optimizing Code, Security Application, and Threads. This test covers J2SE 1.2 and 1.3.

54 2.5

Java 2 Fundamentals The Java 2 Fundamentals test measures the candidate's basic knowledge of programming in Java 2. Designed for new programmers, this test covers the following topics: Common Packages, Data

35 2.5



Manipulation, Flow of Control, Java Basics, OO Basics in Java and Java Fundamentals, Runtime, and Threads. This test covers J2SE 1.2 and 1.3

Java 2 Platform Enterprise Edition (J2EE)

The Java 2 Platform Enterprise Edition (J2EE) test measures the candidate's knowledge of the J2EE architecture. Designed for Java programmers and architects, this test includes the following topics: J2EE 1.3.1 Architecture, Enterprise Java Beans (EJB 2.0), JDBC 2.0, J2EE Clients, JavaMail 1.2, Java Naming and Directory Interface (JNDI 1.2.1), XML, and Distributed Computing Application Development.

38 2.5

Java 2 Platform Enterprise Edition (J2EE) 1.4

The Java 2 Platform, Enterprise Edition (J2EE)1.4 test measures the candidate's knowledge of the J2EE architecture Designed for Java programmers and architects, this test includes the following topics: Business Component Development, J2EE 1.4 Architecture, J2EE Clients, JAXP 1.2, JDBC 3.0, JMS 1.1, Java Naming and Directory Interface (JNDI 1.2.1), JavaMail 1.3, Web Service Development

30 2.5

Java 2 Platform Enterprise Edition (J2EE) 1.4 Fundamentals

The Java 2 Platform Enterprise Edition (J2EE) 1.4 Fundamentals test measures the candidate's knowledge of Basic Java 2 Platform Enterprise Edition (J2EE) 1.4 Fundamentals. Designed for entry level experienced Java 2 Platform Enterprise Edition (J2EE) 1.4 users, this test includes the following topics: Business Component Development, J2EE 1.4 Architecture, JAX 1.2, JDBC 3.0, Supporting API, Web Component Development, Web Service Development.

31 2.5

Java 2 Platform Micro Edition (J2ME)

The Java 2 Platform, Micro Edition (J2ME) test measures the candidate's knowledge of J2ME. Designed for Java programmers, architects, software engineers, and consultants, this test includes the following topics: CDC, MIDP/CLDC: MIDlet, MIDP/CLDC: Network Connections, MIDP/CLDC: Overview, MIDP/CLDC: Persistent Storage, MIDP/CLDC: UI, and Optimization Strategies.

31 2.5

Java 5 The Java 5 test measures the candidate's knowledge of programming in Java 5. Designed for experienced programmers, this test covers the following topics: Support Libraries, Core Libraries, Integration Libraries, Java Language, Media Programming, Tools, User Interface Libraries and Virtual Machine.

32 2.5



This test covers J2SE 1.2 through 1.5.

Java 5 Fundamentals The Java 5 Fundamentals test measures the candidate's basic knowledge of programming in Java 5. Designed for entry-level programmers, this test covers the following topics: Classes, I/O and Networking, Language Concepts, Language and Math Packages, Object-Oriented Programming, Syntax, The Java Runtime and Deployment Tools, Threading Theory and Utility Libraries. This test covers J2SE 1.2 through 1.5.

33 2.5

Java 6 The Java 6 test measures the candidate's knowledge of programming in Java 6. Designed for experienced programmers, this test covers the following topics: Class Definition, Core Libraries, Integration Libraries, Practical Software Engineering, Support Libraries, Syntax, Tools, Virtual Machine, Visual Libraries. This test covers J2SE 1.2 through Java 6.

20 2.5

Java 6 Fundamentals The Java 6 Fundamentals test measures knowledge of Java Language Version 6. Designed for entry-level programmers, a strong performer should pass the test and score slightly higher than average. This test covers the following topics: Class Definition, Core Libraries, Integration Libraries, Practical Software Engineering, Support Libraries, Syntax, Tools, and Virtual Machine.

33 2.5

Java Platform Enterprise Edition 5 (Java EE 5)

The Java Platform Enterprise Edition 5 (Java EE 5) test measures the candidate's knowledge of the Java EE 5 architecture. Designed for Java programmers and architects, this test includes the following topics: Architecture, Enterprise Application Technology, Java API for XML Processing, Java Database Connectivity 3.0, Java Message Service, Java Naming and Directory Interface, Web Application Technology, and Web Services.

30 2.5

Java Server Pages (JSP 1.1)

The Java Server Pages (JSP 1.1) test measures the candidate's knowledge of programming JSPs. Designed for web programmers and designers with experience in JSP 1.1, this test covers the following topics: Fundamentals, Application Delivery, JSP 1.1, Scripting, and Servlet API 2.2.

32 2.5


The Java Server Pages (JSP 1.2) test measures the candidate's knowledge of programming JSPs.

35 2.5



Designed for Web programmers and designers with experience in JSP 1.2, this test covers the following topics: Developing Custom Tags, Filters, JavaBeans, JSP Fundamentals, Servlet Fundamentals, Using Custom Tags, Web Application Deployment, Web Application Fundamentals, and Web Application Security.


The Java Server Pages (JSP 2.1) test measures the candidate's knowledge of programming JSPs. Designed for experienced web programmers and designers; this test covers the following topics: Custom Tag Development, JSP Model, Page Development, Servlet Development, Servlet Model, Tag Libraries, Tag Usage, Web Application Security and Web Applications.

28 2.5

Java XML Technologies The Java XML Technologies test measures the candidate's knowledge of the Java API for XML Processing. Designed for experienced Java developers, software engineers, and Web architects, this test includes the following topics: DOM API - Navigation, DOM API - Reading, DOM API - Writing, JAXP API - Processing, JAXP API - Transform, Other APIs, SAX 2 API - Error Handling, and SAX 2 API - Parsing.

41 2.5

Javascript The JavaScript test measures the candidate's knowledge of programming using JavaScript 1.2. Designed for experienced programmers, this test covers the following topics: Components, Controlling Windows, Documents, Events and Event Handlers, Functions, Integration with Other Technologies, Objects, Operators/Variables, Statements, Working with Forms, and Working with Frames.

31 2.5

JavaScript 1.5 The JavaScript 1.5 test measures the candidate's knowledge of programming using JavaScript. Designed for experienced developers this test includes the following topics: Basic JavaScript, Flow Control, Functions, Core Objects, Objects, Events and Event Handling, Working with HTML, Regular Expressions, and General JavaScript.

35 2.5

JavaScript 1.5 Fundamentals

The JavaScript 1.5 Fundamentals test measures the candidate's knowledge of programming using JavaScript 1.5. Designed for entry-level developers this test includes the following topics: Basic

28 2.5



JavaScript, Core Objects, Events and Event Handling, Flow Control, Functions, General JavaScript, Regular Expressions, and Working with HTML.

JCL The Job Control Language test measures the candidate's knowledge of programming using JCL. Designed for experienced programmers, this test covers the following topics: Basic Formatting, Data Management, Input/Output, JES2/JES3 Control Statements, Parameters, Statements, Troubleshooting, and Utilities.

30 2.5

LAN/WAN Communications

The Local Area Network/Wide Area Network Communications test measures the candidate's knowledge of LAN/WAN protocols and architecture. Designed for experienced network administrators, this test covers the following topics: AppleTalk, Bandwidth Management, Bridging vs. Routing, IP Addressing, IPX Addressing, OSI Model, Routing Protocols, Troubleshooting, WAN Types and Topologies.

31 2.5

Linux Administration (General)

The Linux Administration (General) test measures the candidate's knowledge of the key issues and concepts of administering in a Linux environment. This test is focused on the general aspects of Linux that span all Linux variations. Designed for experienced system administrators, this test covers the following topics: Configuration and Administration, General Issues, Installation, Networking, System Administration and Security, and Transitioning from Windows.

29 2.5

Linux Administration (Red Hat 9)

The Linux Administration (Red Hat 9) test measures the candidate's knowledge of the Red Hat 9 implementation of Linux. This test covers Red Hat 9 as well as Red Hat Enterprise Linux (RHEL) questions. It is recommended that candidates seeking to certify their core Linux skills complete the Linux Administration (General) test. Designed for experienced administrators, this test covers the following topics: Automation, Deployment & Planning Administration, Installation, Local Security, Network Security, Networking, Red Hat Enterprise Linux, Storage, System Administration, and Xfree86.

31 2.5

Linux Administration The Linux Administration (RHEL5) test measures the No Limit 2.5



(Red Hat Enterprise Linux 5)

candidate's knowledge of Linux Administration (RHEL5). Designed for experienced users, this test covers the following topics: Booting, Disks, Volumes, and Filesystems, General Upkeep, Host Based Security, Networking, Package Management, Scripting, Services and Software Management.

Linux Administration (Red Hat)

The Linux Administration (Red Hat) test measures the candidate's knowledge of the Red Hat implementation of Linux. This test covers general Linux questions; we recommend individuals seeking to certify their core Linux skills complete our Linux Administration (General) test. Designed for experienced administrators, this test covers the following topics: Administration, Desktop Environment, General Issues, Installation, Networking, and Security.

29 2.5

Linux Administration (SuSE)

The Linux Administration (SuSE) test measures the candidate's knowledge of the SuSE implementation of Linux. This test covers general Linux questions; it is recommended that individuals seeking to certify their core Linux skills complete the Linux Administration (General) test. Designed for experienced administrators, this test covers the following topics: Administration, Installation/Configuration, and Security.

148 2.5

Linux Programming (General)

The Linux Programming (General) test measures the candidate's knowledge of programming in a Linux environment. Designed for experienced programmers, this test covers the following topics: AutoConf/AutoMake, Makefiles, C Programming, C++, Debugging Programs, Linux Programming Concepts, Platform Independence, Revision Control, RPC/CORBA, and X Programming.

27 2.5

LoadRunner 7.x The LoadRunner 7.x test measures the candidate's knowledge of the Mercury Interactive LoadRunner software. Designed for experienced technical managers and engineers, this test covers the following topics: C Language Functions, Controller - Key Topics, LoadRunner Architecture, Monitoring Scenario, Plan Load Test, Results Analysis, Supported Technologies, and VuGen Functionality.

30 2.5

Lotus Domino R5 Programming

The Lotus Domino R5 Programming test measures the candidate's knowledge of programming in a Lotus

40 2.5



Domino R5 environment. Designed for experienced programmers, this test covers the following topics: Basic Web Design, Core Concepts, Design Elements, Formulas, Security/Database, Security/Programmed, and Workflow Design.

Lotus Notes 4.0 Administration

The Lotus Notes 4.0 Administration test measures the candidate's knowledge of administering a Lotus Notes 4.0 installation. Designed for experienced network administrators, this test covers the following topics: Domino Server, Infrastructure Design and Planning, Installation and Setup, Name and Address Book, Notes Infrastructure, Notes Networking, Notes Security, and Notes Server Administration.

30 2.5

LotusScript R5 Programming

The LotusScript R5 Programming test measures the candidate's knowledge of programming LotusScript. Designed for experienced programmers, this test covers the following topics: Agents, Classes New to R5 or R4.6, Data Structures, Domino Object Model, Error Handling, Expressions and Operators, Interacting with the User, Procedures, Program Flow Control, Reaching Beyond Notes, User-Defined Data Types and Classes, Working with Databases, and Working with Documents.

42 2.5

Macintosh OS X 10.2 Desktop Administration

The Macintosh OS X 10.2 Desktop Administration test measures the candidate's ability to administer a desktop computer running Macintosh's OS X 10.2 operating system. Designed for experienced system administrators, this test includes the following topics: Application Environments; File Management; File Sharing; Network; Network Troubleshooting; Peripherals, Printing, & Fonts; User Accounts & Permission; Workstation Setup, Customization, & Usage; and Workstation Troubleshooting.

25 2.5

Macromedia Director 8 The Macromedia Director 8 test measures the candidate's knowledge of Macromedia's Director software. Designed for experienced users, this test includes the following topics: Cast, Digital Video and Interactive Media, Graphics and Text, Interactivity, Lingo, Optimizing and Outputting Movies, Score, Sound, and Stage.

29 2.5

Microsoft Access 2000 Programming

The Microsoft Access 2000 Programming test measures the candidate's knowledge of database development using MS Access 2000. Designed for

38 2.5



experienced programmers, this test covers the following topics: Client-Server Development, Data Manipulation, Design Concepts, Internet Development, Multi-User Issues, User Interface, and VBA.

Microsoft Exchange Server 2000 Administration

The Microsoft Exchange Server 2000 Administration test measures the candidate's ability to administer Microsoft's Exchange 2000 groupware software. Designed for experienced network administrators, this test includes the following topics: Configuring and Managing Resource Access, Installation and Configuration, Monitoring and Optimization, Planning, Server Administration, and Troubleshooting.

37 2.5

Microsoft Exchange Server 2003 Administration

The Microsoft Exchange Server 2003 Administration test measures the candidate's ability to administer Microsoft's Exchange 2003 groupware software. Designed for experienced network administrators, this test includes the following topics: Connections; Exchange 2003 Design; Exchange Clients; Installation and Migration; Maintenance, Monitoring, and Optimization; Recipient Configuration; Security; Storage; and Troubleshooting.

33 2.5

Microsoft Internet Explorer 6.0 Administration

The Microsoft Internet Explorer 6.0 Administration test measures the candidate's knowledge of MS Internet Explorer 6.0 Administration. Designed for experienced users and system administrators, this test includes the following topics: Browser, Configuration, Customization, IEAK, Installation, Internet Browsing, Outlook Express, Security and Privacy, and Troubleshooting.

25 2.5

Microsoft Internet Information Server 5.0 Administration

The Microsoft Internet Information Server 5.0 Administration test measures the candidate's knowledge of the process to administer Microsoft's Internet Information Server. Designed for experienced Web Administrators, this test focuses on the specifics of the MS Internet Information Server rather than broader concepts covered in the Web Server Administration test. This test covers the following topics: Architecture, Computer Hardware, Internet Services, Networking, Resource Availability, TCP/IP, Web Development Languages, Windows DNA, and Windows System Administration.

20 2.5



Microsoft ISA Server 2000 Administration

The Microsoft ISA Server 2000 Administration test measures the candidate's ability to administer a server running Microsoft's ISA Server 2000. Designed for experienced network administrators, this test covers the following topics: Caching, Client Installation, Installation, Monitoring and Reporting, Rules and Policies, Server Publishing, Structure and Security Concepts, and Troubleshooting.

162 2.5

Microsoft Security The Microsoft Security test measures the candidate's knowledge of various aspects of security including networks, operating systems, security control concepts, servers and client computers. Designed for experienced administrators, this test includes the following topics: Networks, Operating Systems, Patch Management, Security Best Practices, Security Controls, Security Incidents, Security Tools, and Servers.

22 2.5

Microsoft SharePoint Portal Server 2003

The SharePoint Portal Server 2003 test measures the candidate's knowledge of SharePoint Portal Server 2003. Designed for experienced users, this test covers the following topics: Architecture, Information Management Maintenance, Microsoft Office 2003 Integration, Planning and Deployment & Deployment Scenarios, Security, and Sharepoint Portal Server 2003 Administration.

No Limit 2.5

Microsoft SQL Server 2000 Administration

The Microsoft SQL Server 2000 Administration test measures the candidate's knowledge of administering Structured Query Language Server 2000 databases. Designed for experienced administrators, this test covers the following topics: Architecture, Automating Tasks, Backup and Restore, Data Services, Databases, Indexes, Installation, Locking, Multiple Server Environment, Performance, Security, and Transact SQL.

36 2.5

Microsoft SQL Server 2000 Programming

The MS SQL Server 2000 Programming test measures the candidate's knowledge of database development using Structured Query Language Server 2000. Designed for experienced programmers, this test covers the following topics: Architecture, Constraints, Enterprise Features, Indexes, Performance, Queries, Referential Integrity, Stored Procedures, Transact SQL, Transactions, Triggers, and Views.

41 2.5




The Microsoft SQL Server 2005 Administration test measures the candidate's knowledge of administering Structured Query Language Server 2005 databases. Designed for experienced administrators, this test covers the following topics: administrative tools and utilities, architecture, backup and restore procedures, high availability functions, index management, replication, and security.

42 2.5


The Microsoft SQL Server 2005 Programming test measures the candidate's knowledge of database development using Microsoft SQL Server 2005. Designed for experienced programmers, this test covers the following topics: Architecture, Indexes, Performance, Queries, Referential Integrity, Stored Procedures, Transact SQL, Triggers, and Views.

44 2.5


The MS SQL Server 2008 Administration test measures the candidate's knowledge of administering Structured Query Language Server 2008 databases. Designed for experienced administrators, but an average performer in this role should pass this test. This test covers the following topics: Administrative Tools and Utilities, Architecture, Backup and Restore, High Availability Functions, Index Management, Replication, Security, and Troubleshooting.

27 2.5


The MS SQL Server 2008 Programming test measures the candidate's knowledge of MS SQL Server 2008 Programming. Designed for experienced programmers, but an average performer in this role should pass this test. This test covers the following topics: Architecture, Beyond Relational, Data Modification, Database Design, Performance and Optimization, SQL Queries, Tools, Transact-SQL, Triggers, User-Defined Functions.

20 2.5

Microsoft Windows 2000 Active Directory

The Microsoft Windows 2000 Active Directory test measures the candidate's knowledge of MS Windows 2000 Active Directory. Designed for experienced system engineers and administrators, this test includes the following topics: Concepts, Group Policy, Installation & Configuration, Management, Operations, Planning, and Troubleshooting.

37 2.5

Microsoft Windows 2000 Desktop

The Microsoft Windows 2000 Desktop Administration test measures the candidate's ability to administer a

31 2.5



Administration desktop computer running Microsoft Windows 2000. Designed for experienced system administrators, this test covers the following topics: Administration, Control Panel, Desktop, File Systems, Networking, Security, and Troubleshooting.

Microsoft Windows 2000 Server Administration

The Microsoft Windows 2000 Server Administration test measures the candidate's knowledge of administering a server running Microsoft's Windows 2000 operating system. Designed for experienced system administrators, this test covers the following topics: Active Directory, Disks and File Systems, Installation, Maintenance, Migration, Networking, Security, Server Administration, Server Configuration, and Troubleshooting.

33 2.5

Microsoft Windows 2003 Active Directory

The Microsoft Windows 2003 Active Directory test measures the candidate's knowledge of MS Windows 2003 Active Directory. Designed for experienced system engineers and administrators, this test includes the following topics: Core Technologies, Group Policy, Install and Configure, Management, Planning, Security, and Troubleshooting.

32 2.5

Microsoft Windows NT 4.0 Administration

The Microsoft Windows NT 4.0 Administration test measures the candidate's ability to administer a server running the Microsoft Windows NT 4.0 operating system. Designed for experienced system administrators, this test covers the following topics: Account Administration, Architecture, Boot Process, Directory Replication, Directory Services, Group Administration, Installation, Network Services, NT Administration Tools, Permissions, Registry, System Policies, TCP/IP, and User Profiles.

34 2.5

Microsoft Windows Server 2003 Administration

The Microsoft Windows Server 2003 Administration test measures the candidate's knowledge of administering a server running Microsoft's Windows Server 2003 operating system. Designed for experienced network administrators, this test covers the following topics: Active Directory, Disks and File Systems, Installation, Maintenance, Migration, Networking, Security, Server Administration, and Troubleshooting.

30 2.5

Microsoft Windows Server 2008 Administration

The MS Windows Server 2008 Administration test measures the candidate's knowledge of administering a server running Microsoft's Windows

27 2.5



Server 2008 operating system. Designed for experienced network administrators, this test covers the following topics: Active Directory, Configuration and Management, Design and Installation, Networking, Providing Network Services, Security, Sharing Resources, Storage and Troubleshooting.

Microsoft Windows Vista Desktop Administration

The Microsoft Windows Vista Desktop Administration test measures the candidate's ability to administer a desktop computer running the different Microsoft Windows Vista versions. Designed for experienced system administrators, this test covers the following topics: Desktop, Installation, Internet, Mobile Computing and Remote Applications, Networking, Security, System Maintenance and Optimization, Troubleshooting, and Windows Vista Applications.

24 2.5

Microsoft Windows XP Desktop Administration

The Microsoft Windows XP Desktop Administration test measures the candidate's ability to administer a desktop computer running Microsoft Windows XP. Designed for experienced network administrators, this test covers the following topics: Control Panel, Desktop, File Systems, Installation, Internet, Management, Networking, Security, System Maintenance and Optimization, and Troubleshooting.

32 2.5

Multiple Virtual Storage (MVS)

The Multiple Virtual Storage (MVS) test measures the candidate's knowledge of programming in an IBM Multiple Virtual Storage environment. Designed for experienced programmers and administrators, this test covers the following topics: System Abends, Job Control Language, Data Structures, Data Management, and TSO.

24 2.5

MySQL 3.23 Administration

The MySQL 3.23 Administration test measures the candidate's knowledge of MySQL 3.23 Administration. Designed for the experienced administrators, this test covers the following topics: Administrative Program Usage, Disaster Prevention, Installation & Configuration, Interfacing with Other Products, Security, SQL Usage - Data Manipulation, SQL Usage - Other, SQL Usage - Table & Administrative, and Table & Data Types.

32 2.5

Natural The Natural 2.3.1 test measures the candidate's knowledge of programming in Natural. Designed for experienced programmers, this test covers the following topics: Break Processing, Calls, Conditional

27 2.5



Processing, Copycode, Database Access, Define Data, Inputting Data, Mathematical Operations, Natural Fundamentals, Non-database File Access, Outputting Data, String Operations, and Subroutines.

Network Authentication The Network Authentication test measures the candidate's knowledge of authentication protocols, policies, and configuration and audit techniques. Designed for experienced network administrators, this test includes the following topics: Authentication Methods, Encryption, Network Design and Architecture, Protocols, Risk Mitigation, User Accounts, Virtual Private Networking (VPN), and Web Server Authentication.

25 2.5

Network Monitoring The Network Monitoring test measures the candidate's knowledge of the core aspects of monitoring and troubleshooting networks. Designed for experienced network administrators, this test covers the following topics: Architecture and Terminology; SNMP Background, Components and Commands; RMON Background, Components and Commands; Other Monitoring and Troubleshooting Tools; System Design and Implementation; and Using SNMP and RMON Tools.

27 2.5

Network Security The Network Security test measures the candidate's knowledge of the technical issues involved in maintaining network security. Designed for experienced network administrators, this test covers the following topics: General Knowledge, Communications, Firewalls and Gateways, Intruder Management, and Intrusion Detection.

29 2.5

Network Technical Support

The Network Technical Support test measures knowledge of setup, configuration, and maintenance of a local area network. Designed for technicians with hands on-experience, this test covers the following topics: Hardware/Media, LAN Support, Network Design, Services, System Administration, System Security, WAN Support, WLAN Support, and Workstation Support.

28 2.5

Networking Concepts The Networking Concepts test measures your knowledge of the core aspects of local area networks, whether Windows NT or Novell. Designed for experienced network administrators, this test covers the following topics: Administration, Design,

27 2.5



LAN Topologies, Network Devices, Network OS, Network Standards, Protocol Stacks, Routing Protocols, Troubleshooting, and WAN Topologies.

Novell NetWare 5.0 Administration

The Novell NetWare 5.0 Administration test measures the candidate's ability to administer a network running Novell's NetWare 5.0 network operating system. Designed for experienced network administrators, this test covers the following topics: Administration, Backup Services, Directory Services, Installation and Configuration, Login, Partitions and Replicas, Printing, Security, Server Management, Time Synchronization, Utilities, and ZEN Works.

27 2.5

OO Concepts The OO Concepts test measures the candidate's knowledge of the most important aspects of object-oriented programming. Designed for both programmers and administrators, this test covers the following topics: Architectures/Programming, Classes and Objects, Design, GUIs and Class Libraries, Languages, Persistence and Concurrency, and Process and Practices.

34 2.5

OO Design Patterns The OO Design Patterns test measures the candidate's knowledge of working with and employing design patterns. Designed for experienced object oriented programmers, this test covers the following topics: GoF Patterns, Fundamental Architectural Patterns, Language Specific Patterns, and Distributed and Persistence Patterns.

35 2.5

Oracle 10g Administration

The Oracle 10g Administration test measures the candidate's knowledge of administering Oracle 10g databases and is designed for experienced Oracle Database Administrators, Data Modelers and Data Architects. This test includes the following topics: 10g Enhancements Administration, Architecture, Backup and Recovery, High Availability, Managing Objects, Monitoring, Networking, Security, and Tuning.

34 2.5

Oracle 8.0 Administration

The Oracle 8.0 Administration test measures the candidate's knowledge of administering Oracle 8.0 databases. Designed for experienced administrators, this test covers the following topics: Architecture, Backup and Recovery, DBA Basics, Net8, RDBMS, SQL and PL/SQL, and Tuning and Troubleshooting.

31 2.5

Oracle 8i - The Oracle 8i Administration test measures the 34 2.5



Administration candidate's knowledge of administering Oracle 8i databases. Designed for experienced administrators, this test covers the following topics: Administration, Architecture, Backup and Recovery, Data Integrity, Networking, New 8i Features, Security, SQL and PL/SQL, Tools/Utilities, and Tuning.

Oracle 9i - Administration

The Oracle 9i - Administration test measures the candidate's knowledge of administering Oracle 9i databases. Designed for experienced Oracle Database Administrators, Data Modelers and Data Architects, this test includes the following topics: Administration, Managing Objects, Networking, Tools/Utilities, High Availability, Replication, 9i Enhancements, Security, Architecture, Backup and Recovery, Tuning, and Partitioning.

36 2.5

Oracle Developer 2000 The Oracle Developer 2000 test measures the candidate's knowledge of OLAP. Designed for experienced programmers and administrators, this test covers the following topics: Building Forms; Forms, PL/SQL, and SQL; Forms Execution, Forms Objects, Reports Data Model, Reports Layout Editor, and Reusable Code.

29 2.5

Oracle Financials Rel 11 The Oracle Financials Rel 11 test measures the candidate's knowledge of Oracle Financials Rel 11. Designed for experienced users, this test covers the following topics: Assets Fundamentals, Basic Journal Entries, Consolidation and Advanced Assets Functionality, Financial Management Setup, General Knowledge, Applied Technology, Multiple-Currencies Accounting, Oracle Applications Integration, Order Fulfillment, and Procurement.

26 2.5

Oracle Forms 6.0 The Oracle Forms 6.0 test measures the candidate's knowledge of database development using Oracle Forms 6.0. Designed for experienced programmers, this test covers the following topics: Blocks, Frames and Relations, Forms Environment, Forms on the Web, Forms Processing, Integrating Applications, Items, LOVs, Record Groups and Editors, PL/SQL Code, Reusable and Flexible Code, Windows, Canvases, and Layout.

32 2.5

Oracle PL/SQL The Oracle PL/SQL test measures the candidate's knowledge of database development using Oracle PL/SQL. This is based on knowledge through Oracle

40 2.5



10g . Designed for experienced programmers, this test covers the following topics: Architecture, Built-In Packages, Debugging, Exception Handling, Language Elements, SQL Operations, Subprograms, Tuning, Utilities.

Oracle PL/SQL Fundamentals

The Oracle PL/SQL Fundamentals test measures the candidate's knowledge of database development using Oracle PL/SQL. This is based on knowledge through Oracle 10g. Designed for entry level programmers, this test focuses on the topics used daily by most professionals and does not include some of the advanced topics found in the Oracle PL/SQL test. The test includes the following topics: Data Manipulation, Datatypes, Debugging, Input and Output, Packages, Program Structure, SQL Operations, Security, and Tuning.

29 2.5

OS/400 The OS/400 test measures the candidate's knowledge of working within OS/400, the operating system of IBM's AS/400. Designed for experienced users, this test covers the following topics: Devices, Jobs, Messages, Performance/Maintenance, Printing, Data, Communications, Security, and IPL/MI.

26 2.5

PeopleTools 8.4 The PeopleTools 8.4 measures the candidate's knowledge of programming the PeopleSoft Enterprise Resource Planning (ERP) system using PeopleTools. Designed for experienced programmers, this test includes the following topics: Administration Tools, Application Designer, Application Engine, Integration Tools, PeopleCode, PeopleSoft Portal, PeopleTools Support, Reporting and Decision Support Tools, and Upgrading.

27 2.5

Perl The Perl 5 test measures the candidate's knowledge of programming in Practical Extraction Report Language. Designed for experienced programmers, this test covers the following topics: Basics, Expressions, Functions, Literals, Modules, Statements, and Subroutines.

37 2.5

Perl 5.8 The Perl 5.8 test measures the candidate's knowledge of programming in Practical Extraction and Reporting Language. Designed for experienced programmers, this test covers the following topics: Data Manipulation, Data Structures, Input/Output,

32 2.5



Modules, Object Oriented Programming, Programming Methodologies, Statements, Subroutines, and Variables.

PHP 4 The PHP 4 test measures the candidate's knowledge of scripting in PHP Hypertext Preprocessor 4. Designed for experienced programmers, this test covers the following topics: Database, Database Connections, Functions, HTML, and Language.

35 2.5

PHP 5 The PHP 5 test measures the candidate's knowledge of scripting in PHP Hypertext Preprocessor 5. Designed for experienced programmers, this test covers the following topics: Communication Functions, Databases, General Functions, HTML, Language Functions, Language Structure, and Object Oriented PHP

31 2.5

PHP 5.3 The PHP 5.3 test measures the candidate's knowledge of scripting in PHP Hypertext Preprocessor 5.3. Designed for experienced programmers, this test covers the following topics: Communication Functions, Databases, General Functions, HTML, Language Functions, Language Structure, Object Oriented PHP.

37 2.5

PowerBuilder 8.0 The PowerBuilder 8.0 test measures the candidate's knowledge of programming using PowerBuilder 8.0. Designed for experienced programmers, this test covers the following topics: Advanced Development, Application Deployment, Database Connections, DataWindows, Development, Environment, Features, Internet/Distributed Development, Painters, and Powerscript Syntax & Techniques.

35 2.5

PowerBuilder 9.0 The PowerBuilder 9.0 test measures the candidate's knowledge of programming using PowerBuilder 9.0. Designed for experienced programmers, this test covers the following topics: Component and Internet Development, DataWindow Painter, DataWindow Techniques, Deployment Options, IDE Features, Object Oriented Concepts, Objects and Controls, PowerScript, and SQL and Relational Databases.

139 2.5

Programmer/Analyst Aptitude

The Programmer/Analyst Aptitude test measures candidate skills that are typically found in successful programmers and business analysts. This test covers the following topics: Abstract Thinking, Analytical

47 2.5



Reasoning, Attention to Detail, Mathematical Problem-Solving, and Process Mapping.

Programming Concepts The Programming Concepts test measures the candidate's knowledge of the core aspects of good computer science programming that are valid across programming languages. Designed for all programmers, this test covers the following topics: Planning and Syntax, Profiling and Optimization, Code Reuse, Debugging, and Interpreters and Compilers.

30 2.5

Project Management The Project Management test measures the candidate's knowledge of how to manage projects to ensure that objectives are completed on time and within budget. Designed for all professionals, this test covers the following topics: Client Relationship, Closedown, Communications, Contracts, Cost, Human Resources, Integration, Quality, Risk, Schedule, and Scope. This test reflects the Project Management Institute (PMI) 1996 Standards and Guidelines.

30 2.5

Project Management (2000)

The Project Management (2000) test measures the candidate's knowledge of how to manage projects to ensure that objectives are completed on time and within budget. This test is based on the Project Management Institute (PMI) version 2000 methodology. Designed for all professionals, this test covers the following topics: Cost Management, General Project Management Principles, Human Resources and Communications Management, Integration Management, Procurement Management, Project Management Processes, Quality Management, Risk Management, Scope Management, and Time Management. This test reflects the Project Management Institute (PMI) 2000 Standards and Guidelines.

31 2.5


The Project Management 2005 test measures the candidate's knowledge of how to manage projects to ensure that objectives are completed on time and within budget. The test is based on Project Management Institute's (PMI's), Project Management Body of Knowledge (PMBOK) Third Edition methodology. Designed for all professionals, this test covers the following topics: Project Costs, Project Framework, Project Human Resources and Communications, Project Integration, Project

29 2.5



Processes, Project Procurement, Project Quality, Project Risk, Project Schedule, Project Scope. This test reflects the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK) Third Edition methodology.


The Project Management (2008) test measures the candidate's knowledge of how to manage projects to ensure that objectives are completed on time and within budget. Designed for all professionals, this test covers the following topics: Project Characteristics, Project Communications, Project Control, Project Costs, Project Management Concepts, Project Personnel, Project Planning, Project Quality Management, Project Risk Management, and Project Schedule.

27 2.5

Python 2.4 The Python 2.4 test measures the candidate's knowledge of programming using Python 2.4. Designed for experienced programmers, this test covers the following topics: Built-in Features, Classes, Language, Logical & Physical Organization, Functions, and Standard Library.

47 2.5

RDBMS Concepts The Relational Database Management System Concepts test measures the candidate's knowledge of the most important aspects of RDBMS. Designed for both programmers and administrators, this test covers the following topics: Data Modeling, Design, Normalization, Performance, Procedures and Transactions, and SQL.

20 2.5

RPG IV The Report Program Generator IV test measures the candidate's knowledge of programming using RPG IV. Designed for experienced programmers, this test covers the following topics: Arrays/Tables, Built-in Functions, Data Types/Formats, Defining Data/Prototypes, Exception/Error Handling, Expressions, Form Specifications, Indicators, Operation Codes, Programming Cycle, Subprocedures, Subroutines, and Symbolic Names/Reserved Words.

31 2.5

SAP Basis Administration

The SAP Basis Administration test measures the candidate's knowledge of SAP Basis Administration. Designed for the experienced user, but an average performer in this role should pass this test. This test covers the following topics: Change Management,

26 2.5



Client, Security, Software Components, WEBAS Installation, Backup and Recovery, Batch Processing, and CCMS.

SAS 6.0 (Base) The SAS 6.0 (Base) test measures the candidate's knowledge of the base package of SAS 6.0. Designed for experienced programmers, this test covers the following topics: Basic Programming, Combining SAS Data Sets, Macro Facility, Preparing Data, PROCs, Producing Reports, SAS, SAS Formats, SAS Functions, SAS INFORMATs, Storing and Managing Data in SAS Files, and understanding SAS Session.

34 2.5

SAS 8.2 (Base) The SAS 8.2 (Base) test measures the candidate's knowledge of the base package of SAS 8.2. Designed for experienced programmers, this test includes the following topics: Data Aggregation and Reshaping, Data Step Programming Logic, Data Types and Transformation, External Files I/O, Grouped Data and BY-Processing Logic, Reports, SAS Data Set Combination and Modification, SAS Program Organization, Single SAS Data Set Input, and Table Look-Up.

39 2.5

SEI Capability Maturity Model Implementation

The SEI Capability Maturity Model Implementation test measures the candidate's knowledge of the Software Engineering Institute's Capability Maturity Model and how to implement the model. Designed for software engineers, this test covers the following topics: Interpreting the CMM, Introduction to Software Process Maturity, Software Process Maturity Framework, Structure of the CMM, The KPA's for Level 2-Repeatable, The KPA's for Level 3-Defined, The KPA's for Level 4-Managed, The KPA's for Level 5-Optimizing, and using the CMM.

28 2.5

SEI Capability Maturity Model Integration (CMMI)

The SEI Capability Maturity® Model Integration (CMMI) test measures the candidate's knowledge of SEI CMMI. Designed for experienced users, this test includes the following topics: Implementation, Process Areas for Level 2: Managed, Process Areas for Level 3: Defined, Process Areas for Level 4 and Level 5, Process Components and Overviewing, Relationships Among Process Areas, and Structure.

26 2.5

Server Administration The Server Administration test measures the candidate's ability to administer a server using any

31 2.5



platform. Designed for experienced administrators, this test covers the following topics: disaster recovery, hardware, management process, network addressing and routing, optimization, security, storage, users and resources.

Siebel 2000 Administration

The Siebel 2000 Administration test measures the candidate's knowledge of Siebel 2000 Administration. Designed for experienced administrators, this test covers the following topics: Architecture, Configuration, Deployment, Installation, Siebel Foundations, Siebel Repository, and Siebel VB.

167 2.5

SOAP The SOAP test measures the candidate's knowledge of programming and working with Web Services using SOAP. The test is based on the SOAP 1.1 W3C note. Designed for experienced users, this test includes the following topics: Attachments, Encodings, Error Handling, Messaging, SOAP Concepts, SOAP Framework, SOAP Special Features, Web Services, and XML.

34 2.5

Software Business Analysis

The Software Business Analysis test measures the candidate's ability in determining a company's optimal IT strategy based on the business needs and designing technical infrastructure to meet business requirements. Designed for senior-level technical professionals, this test covers the following topics: Analyzing Customer Needs; Processes, Models, and Standards; Tools and Methodologies; Documentation, Joint Application Development (JAD); Knowledge-Based Systems (KBS) and Data Warehousing; Project Management; Contracting for Software; and Risk Management and Integrated Product Teams.

31 2.5

Software Configuration Management

The Software Configuration Management test measures the candidate's knowledge of how to practice the principles of configuration management during large software projects and when performing enhancements and maintenance on a continuous basis. Designed for experienced configuration managers, this test covers the following topics: CM Basics, CM Data, CM Planning, Configuration Audits, Configuration Control, Configuration Identification, Configuration Status Accounting, Defect Tracking, and General Knowledge.

37 2.5



Software Quality Assurance

The Software Quality Assurance test measures the candidate's knowledge of maintaining software quality throughout the development lifecycle. Designed for individuals working in software quality control or software development, this test covers the following topics: Analysis, Configuration Management, Managing SQA Projects, Philosophy Behind SQA, Processes, Standards and Metrics, Testing, Verification and Validation.

27 2.5

Software Testing The Software Testing test measures knowledge of testing software. Designed for experienced software testers, this test covers the following topics: Dynamic Techniques, Fundamentals, Levels, Management, Monitoring, Static Techniques, Tools, and Types.

29 2.5

SQL (ANSI) The SQL (ANSI) test measures the candidate's knowledge of SQL (ANSI). Designed for experienced users, this test covers the following topics: Aggregated Queries, Data Definition Language, Data Modification, Multi-Table Queries, Queries, Set-Based Queries, Subqueries, and Transaction Control.

47 2.5

SQL (ANSI) Fundamentals

The Structured Query Language (SQL) (ANSI) Fundamentals test measures the candidate's knowledge of database queries using ANSI SQL. Designed for entry-level database programmers and administrators, this test covers the following topics: Aggregated Data Queries (GROUP BY), Data Definition Language (DDL), Data Modification, Limiting the Return Set, Multiple Table Queries (SELECT with Joins), Single Table Queries (SELECT), Transactions, and Using Functions and Constant Values.

47 2.5

Storage Area Networks (SAN) Concepts

The Storage Area Networks Concepts test measures the candidate's knowledge of implementing, maintaining, and architecting storage area networks. Designed for experienced system administrators, storage administrators and system architects/engineers who are responsible for storage of information data, this test includes the following topics: Clusters, Data Transports, Disaster Recovery, Management, Network Considerations, Replication, Security, and Troubleshooting.

23 2.5

Struts 1.2 The Struts 1.2.x test measures the candidate's 35 2.5



knowledge of programming in the Struts environment. Designed for experienced programmers, this test includes the following topics: ActionForm, ActionForward, ActionMapping, ActionServlet Extensions, Actions, Architecture, Configuration, Localization, Tags, and Validation.

Sybase 12.5 Administration

The Sybase 12.5 Administration test measures the candidate's knowledge of administering Sybase 12.5. Designed for experienced administrators, this test covers the following topics: ASE Server Management, Backups and Recovery, Database and Object Access Mgmt, Database Consistency Checking, Database Management, Database Objects Management, Performance and Tuning, Server and Client Configuration, and Server Resources Access.

165 2.5

Systems Analysis The Systems Analysis test measures the candidate's knowledge of translating user requirements into optimal architecture. Designed for experienced systems analysts, this test covers the following topics: Fundamental Systems Analysis Skills, Implementation and Support, Systems Analysis Tasks, Systems Design Tasks, and Technical Methods for Specifying Requirements.

34 2.5

TCP/IP Administration The TCP/IP Administration test measures the candidate's ability to administer a network using the Transmission Control Protocol/Internet Protocol. Designed for experienced Network Administrators, this test covers the following topics: DHCP/BOOTP, DNS, General Knowledge, IP Addressing, IP Security, IPv6, Routing, Subnetting, TCP/IP Standards, TCP/IP Suite, Troubleshooting, and WINS.

29 2.5

Technical Help Desk The Technical Help Desk test measures the candidate's knowledge of core enduser problems using common office software in the Windows NT and Novell platforms. Designed for experienced help desk professionals, this test covers the following topics: Connectivity, Desktop Installation and Troubleshooting, Groupware, Internet Access, Network Printing, Network Protocols and Clients, Peer-to-Peer Networking, Using Server Resources, and Virus/Data Protection.

31 2.5

Technical Help Desk The Technical Help Desk (Microsoft) test measures 28 2.5



(Microsoft) knowledge of Technical Help Desk (Microsoft). It is designed for the experienced user, but an average performer in this role should pass this test. This test covers the following topics: Hardware, Help Desk Operations, Internet Explorer, Microsoft Office, Networking, Operating Systems, PC Peripherals, Software, and System Security.

Unified Modeling Language (UML)

The Unified Modeling Language test measures the candidate's knowledge of UML. Designed for the experienced IT professional, this test covers the following topics: Class Diagrams, Use Cases, Behavioral Modeling, Architectural Modeling, and Structural Modeling.

34 2.5

Unix Administration (AIX)

The UNIX Administration (AIX) test measures the candidate's knowledge of administering IBM's version of UNIX. Designed for experienced systems administrators, this test will assess the candidate's knowledge of Troubleshooting, User Maintenance, Volume Management, Backup and Restore, Mounting and Dismounting, SMIT, Startup/Shutdown Scripts, System Initialization, Application of Filesets updates, Device Configuration, Non-root Volume Group, Software fixes, and Installation Assistant.

27 2.5

Unix Administration (General)

The UNIX Administration (General) test measures the candidate's knowledge of the key issues and concepts in administering an UNIX environment. This test is focused on the general aspects of UNIX that span all UNIX variations. Designed for experienced system administrators, this test covers the following topics: Communications, Devices, File Systems, Files, General Principles, Managing System Resources, Processes, Security, Shell Scripts, Startup and Shutdown, TCP/IP Network, Troubleshooting, and User Accounts.

30 2.5

Unix Administration (HP)

The UNIX Administration (HP) test measures the candidate's knowledge of the Hewlett Packard's implementation of UNIX. Designed for experienced administrators, this test covers the following topics: Devices, File Systems, Managing System Resources, SAM, Security and Shell Programming.

32 2.5

Unix Administration (Solaris 10)

The UNIX Administration (Solaris 10) test measures the candidate's knowledge of Sun's Solaris implementation of UNIX. Designed for experienced

No Limit 2.5



administrators, this test covers the following topics: Automation, Debug Tools and Methods, Files and Filesystems, Network, Network Services, Packages and Patches, Performance and Capacity, Process Control and Life Cycle, Security, and Virtualization.


The UNIX Administration (Solaris 8) test measures the candidate's knowledge of Sun's Solaris 8 implementation of UNIX. Designed for experienced administrators, this test covers the following topics: Administrator Maintenance, Devices, File Systems, Network Services, Security, Setup and Configuration, Shell Programming, Troubleshooting, and Performance Tuning, and UNIX System Knowledge.

29 2.5


The UNIX Administration (Solaris 9) test measures the candidate's knowledge of Sun's Solaris implementation of UNIX. This test covers general UNIX questions; we recommend individuals seeking to certify their core UNIX skills complete our UNIX Administration (General) test. Designed for experienced administrators, this test covers the following topics: Automation, Debug Tools and Methods, Files and Filesystems, Network, Network Services, Packages and Patches, Performance and Capacity, Process Control and Life Cycle, Security

27 2.5

Unix Administration (Solaris)

The UNIX Administration (Solaris 7) test measures the candidate's knowledge of Sun's Solaris 7 implementation of UNIX. This test covers general UNIX questions; it is recommended that candidates seeking to certify their core UNIX skills complete our UNIX Administration (General) test. Designed for experienced administrators, this test covers the following topics: UNIX System Knowledge, Setup and Configuration, Mail Services, Devices, File Systems, Network Services, Shell Programming, Security, Troubleshooting and Performance Tuning.

29 2.5

Unix Korn Shell Scripting

The UNIX Korn Shell Scripting test measures the candidate's knowledge of Korn Shell Scripting. Designed for scripting professionals, this test covers the following topics: Korn Shell Basics, Shell Initialization, Command-Line Editing, Script Creation and Execution, Script Variables, Flow Control, Integer Variables and Arithmetic, Script I/O, Functions, Built-in Script Commands, and Script Debugging.

46 2.5



Unix Programming (General)

The UNIX Programming (General) test measures the candidate's knowledge of programming in a UNIX environment. Designed for experienced programmers, this test covers the following topics: Files and Directories, I/O, Interprocess Communication, Process Control, Process Relationships, Signals, Unix Time Values/Utilities

31 2.5

VBScript 5.5 The VBScript 5.5 test measures the candidate's knowledge of programming using VBScript 5.5. Designed for experienced programmers, this test covers the following topics: Principles of VBScript Functions/Statements, Objects, Operators, Program Structure, and Script Engine.

35 2.5

Visual Basic 6.0 The Visual Basic 6.0 test measures the candidate's knowledge of programming using Visual Basic 6.0. Designed for experienced programmers, this test covers the following topics: Basics, Controls, Data Access, Data Types, Interfacing with Windows, and Program Development.

37 2.5

Visual Basic 6.0 Fundamentals

The Visual Basic 6.0 Fundamentals test measures the candidate's knowledge of programming in Visual Basic 6.0. Designed for entry-level programmers, this test includes the following topics: Application Design, Common Windows Objects, IDE Tools, Object-Oriented Coding, Primary Language Features, User-Defined Procedures, and User Interface Objects.

33 2.5

Visual Basic.NET The Visual Basic.NET test measures the candidate's knowledge of programming with VB using the .NET framework. Designed for experienced programmers, this test includes the following topics: Classes/Inheritance, Consuming Resources, Data Access, Debugging, Distributed Applications, Language Fundamentals, Web Forms, and Windows Forms.

40 2.5

Visual Basic.NET Fundamentals

The Visual Basic.NET Fundamentals test measures the candidate's knowledge of programming with VB using the .NET framework. Designed for entry-levels programmers, this test includes the following topics: .NET Framework, Classes and Inheritances, Control Flow, Data Access, Troubleshooting, VB.NET Language, Variables and Types, Web Forms, and Windows Forms.

34 2.5



Visual C++ The Visual C++ test measures the candidate's knowledge of programming using Visual C++. Designed for experienced programmers, this test covers the following topics: .NET Programming, ATL, C++/CLI, COM Programming, MFC, Standard C++, Visual C++ IDE, and Win32 Programming.

30 2.5

Visual FoxPro 6.0 The Visual FoxPro 6.0 Programming test measures the candidate's knowledge of database development using Visual FoxPro 6.0. Designed for experienced programmers, this test covers the following topics: Classes and OOP; Commands; Data Design; Forms, Controls, and Menus; Functions; Programming and Development; and SQL.

40 2.5

Voice over Internet Protocol (VoIP)

The Voice over Internet Protocol test measures the candidate's knowledge of VoIP. Designed for experienced professionals, this test covers the following topics: IP Telephony Basics, Protocols, Standards, Hardware, Quality of Service, and Application.

28 2.5

VSAM The Virtual Storage Access Method (VSAM) test measures the candidate's knowledge of the different architectures and technologies used in Wide Area Networks. Designed for experienced network administrators, this test covers the following topics: Backup and Reorganization, Design, General, IDCAMS, Listcat, Performance, Security, and Structure.

31 2.5

WAN Technologies The WAN Technologies test measures the candidate's knowledge of the different architectures and technologies used in Wide Area Networks. Designed for experienced network administrators, this test covers the following topics: Basic Knowledge, Choosing WAN Service, RAS, Routing, WAN Connections, WAN Methodology, WAN Support, and WAN Types.

23 2.5

Web Design for Accessibility

The Web Design for Accessibility test measures the candidate's knowledge of designing and maintaining a Web site that is easily accessible for those with disabilities. Designed for Web designers and administrators, this test is based on the W3C Accessibility standards and covers the following topics: Basic Principles, Assistive Technology, CSS Techniques, Emerging Technologies, General

29 2.5



Knowledge, HTML Techniques, Programming Languages, and WAI Guidelines.

Web Server Administration

The Web Server Administration test measures the candidate's knowledge of the key issues and concepts in administering a web server. This test is more general and focuses on higher-level issues than our vendor-specific web server administration tests (Apache HTTP Server 1.3.12, MS Internet Information Server). The test covers the following topics: Connectivity Issues, Data Integrity, General Knowledge, Monitoring, Planning, Protocols, Resource Access, Server Optimization, Server Security, and Troubleshooting.

29 2.5

Web Services Application Engineering

The Web Services Application Engineering test measures the candidate's knowledge of Web Services implementation. Designed for Web architects and software engineers as well as applications developers, this test covers the following topics: Architecture and Design, Completing Web Services, Security, SOAP, SOAP-RPC, UDDI, Web Services Overview, WSDL, and XML Implementation.

31 2.5

Web Services Concepts The Web Services Concepts test measures the candidate's knowledge of Web Services. Designed for experiences Web architects and software engineers, as well as application developers, this test includes the following topics: Application Design, Application Implementation, Architecture, Major Frameworks, Protocol/API Groups, Roles, Service Description and Discovery Layers, and Transport and XML Messaging Layers.

26 2.5

WebSphere MQ The WebSphere MQ test measures the candidate's knowledge of WebSphere. Designed for application engineers, architects, and programmers, this test covers the following topics: Administration; Application Programming; Commands; Intercommunication & Queue Manager Clusters; and MQSeries Concepts, Planning & Installation.

32 2.5

Windows Application Program Interface

The MS Windows Application Program Interface test measures the candidate's knowledge of programming using the Windows API. Designed for experienced programmers, this test covers the following topics: Graphics, System, and User

29 2.5



Interface.

WinRunner 6.0 The WinRunner 6.0 test measures the candidate's knowledge of the Mercury Interactive WinRunner software. Designed for experienced technical managers and engineers, this test covers the following topics: Record/Run, Synchronization, Checkpoints, the GUI Map, and Modular Test Tree.

29 2.5

Wireless Network Technology

The Wireless Network Technology test measures the candidate's knowledge of technology in use for wireless data transmission. Designed for network administrators, this test covers the following topics: Architecture, Cellular, Group Special Mobile (GSM), PCS Network Design, D-Amps, HDML, and Wireless Technologies.

29 2.5

XHTML 1.1 The XHTML 1.1 test measures the candidate's knowledge of coding web pages using XHTML. Designed for the experienced coder, this test includes the following topics: Cascading Style Sheets, Forms, Miscellaneous XHTML Issues, Modularization, Multimedia and Objects, Tables, and XML Compliance.

27 2.5

XML The XML test measures the candidate's knowledge of the Extensible Markup Language. Designed for experienced coders, this test covers the following topics: Data Access, Linking and Referencing, Presentation, Programming Models, Schema and Security, W3C Standards, Web Feeds and XML Vocabularies, and Web Services.

26 2.5

XML Concepts The XML Concepts test measures the candidate's knowledge of the most important aspects of XML. Designed for non-technical professionals, support personnel, and supervising managers, this test includes the following topics: Applied XML, Related Standards, Software Development, Structuring Data, the XML Standard, Web Presentation, Web Technologies, and XML Characteristics.

27 2.5

XSL The XSL test measures your knowledge of the W3C Extensible Stylesheet Language and how a specification is used to separate the content when creating XML or HTML pages. Designed for experienced web and software developers, this test covers the following topics: XSL Transformation, XSL

34 2.5



Formatting, XSL Software, and general XSL knowledge.



Bankruptcy Law The Bankruptcy Law assessment measures a candidate's knowledge of bankruptcy law definitions, types of debt, and the types of bankruptcy. It also measures a candidate's knowledge of the bankruptcy law proceedings.

60 1.0

Contract Law The Contract Law assessment measures a candidate's knowledge of contract elements and terms, as well as classification of contracts. It also tests a candidate's knowledge of types of discharges and damages associated with contract law.

60 1.0

Criminal Law The Criminal Law assessment evaluates a candidate's knowledge of basic criminal law terms and the types of crimes. It also tests a candidate's knowledge of the criminal law procedure.

60 1.0

General Law The General Law assessment measures a candidate's knowledge of municipal, state, and federal court systems as well as the American legal system. This assessment also tests the candidate's knowledge of classifications of law.

60 1.0

Legal Audio Transcription

The Legal Audio Transcription assessment measures the candidate's ability to transcribe a legal report.

5 1.0

Legal Research The Legal Research assessment measures a candidate's knowledge of basic legal research. This assessment tests the candidate's ability to read and write legal citations, as well as decipher Shepard's citations.

60 1.0

Legal Spelling - Multiple Choice

The Legal Spelling multiple choice assessment measures the candidate's ability to correctly spell words in written communication.

10 1.0

Legal Spelling - Short Answer

The Legal Spelling short answer assessment measures the candidate's ability to correctly spell legal words in written communication.

10 1.0



Legal Terminology The Legal Terminology assessment measures the candidate's ability to correctly identify words in written communication.

20 1.0

Legal Typing The Legal Typing assessment measures the candidate's speed and accuracy at typing a legal report. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors

5 1.0

Legal Vocabulary The Legal Vocabulary assessment measures the candidate's ability to correctly identify words in written legal communication.

20 1.0

Litigation The Litigation assessment measures a candidate's knowledge of trial basics, trial and appellate procedures, and trial documents. This assessment also tests the candidate's knowledge of types of evidence as well as the principles of jurisdiction and venue.

60 1.0

WordPerfect 9.0 for Legal

WordPerfect 9.0 is a word processing application that allows users to create and manage text-based documents. The assessment evaluates the candidate's experience in creating and managing document files, editing and formatting text, and formatting document pages.

35 1.0



Global Personality Inventory - AUS

The Global Personality Inventory - AUS assessment is one of the most widely used personality questionnaires; with an impressive international research base. It predicts job performance for managers and professionals and is suitable for selection, training needs analysis, individual development, succession planning and team building. In this questionnaire, the individual answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory - AUS assessment measures thinking, planning and execution, facilitating leadership, derailing leadership, interpersonal, motivation, self-management, individual work orientation, and collective work orientation.

50 1.5



Global Personality Inventory - Director Proctored

The Global Personality Inventory - Director Proctored solution predicts job performance for directors. In this solution, the candidate answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory - Director solution measures thinking, planning and execution, facilitating leadership, derailing leadership, interpersonal, motivation, self-management, individual work orientation, and collective work orientation.

50 1.5

Global Personality Inventory - DUT

The Global Personality Inventory - DUT assessment is one of the most widely used personality questionnaires; with an impressive international research base. It predicts job performance for managers and professionals and is suitable for selection, training needs analysis, individual development, succession planning and team building. In this questionnaire, the individual answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory - DUT assessment measures thinking, planning and execution, facilitating leadership, derailing leadership, interpersonal, motivation, self-management, individual work orientation, and collective work orientation.

50 1.5

Global Personality Inventory - Executive Proctored

In this solution, the candidate answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory solution measures thinking, planning and execution, facilitating leadership, derailing leadership, interpersonal, motivation, self-management, individual work orientation, and collective work orientation.

50 1.5

Global Personality Inventory - FRE

The Global Personality Inventory - FRE assessment is one of the most widely used personality questionnaires; with an impressive international research base. It predicts job performance for managers and professionals and is suitable for selection, training needs analysis, individual development, succession planning and team building. In this questionnaire, the individual answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory - FRE assessment measures thinking, planning and execution, facilitating leadership, derailing leadership, interpersonal, motivation, self-management, individual work orientation, and collective work orientation.

50 1.5

Global Personality The Global Personality Inventory - Front Line Manager 50 1.5



Inventory - Front Line Manager Proctored

Proctored solution predicts job performance for managers. In this solution, the candidate answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory - Director solution measures thinking, planning and execution, facilitating leadership, derailing leadership, interpersonal, motivation, self-management, individual work orientation, and collective work orientation.

Global Personality Inventory - GER

The Global Personality Inventory - GER assessment is one of the most widely used personality questionnaires; with an impressive international research base. It predicts job performance for managers and professionals and is suitable for selection, training needs analysis, individual development, succession planning and team building. In this questionnaire, the individual answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory - GER assessment measures thinking, planning and execution, facilitating leadership, derailing leadership, interpersonal, motivation, self-management, individual work orientation, and collective work orientation.

50 1.5

Global Personality Inventory - PHI

The Global Personality Inventory is a comprehensive measure of normal adult personality designed for use in organizational environments. In this assessment, the candidate answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory measures thinking, planning and execution, facilitating leadership, debilitating leadership, interpersonal nature, motivation, self-management, individual work orientation, and collective work orientation.

50 1.5

Global Personality Inventory - Professional Proctored

The Global Personality Inventory - Professional Proctored solution predicts job performance for professionals. In this solution, the candidate answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory - Professional solution measures thinking, planning and execution, facilitating leadership, derailing leadership, interpersonal, motivation, self-management, individual work orientation, and collective work orientation.

50 1.5

Global Personality Inventory - SPA

The Global Personality Inventory - SPA assessment is one of the most widely used personality questionnaires; with an impressive international research base. It predicts job performance for managers and professionals and is

50 1.5



suitable for selection, training needs analysis, individual development, succession planning and team building. In this questionnaire, the individual answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory - SPA assessment measures thinking, planning and execution, facilitating leadership, derailing leadership, interpersonal, motivation, self-management, individual work orientation, and collective work orientation.

Global Personality Inventory - SWE

The Global Personality Inventory - SWE assessment is one of the most widely used personality questionnaires; with an impressive international research base. It predicts job performance for managers and professionals and is suitable for selection, training needs analysis, individual development, succession planning and team building. In this questionnaire, the individual answers job-related multiple-choice questions about nine higher-level personality factors and 37 lower-level dimensions. The Global Personality Inventory - SWE assessment measures thinking, planning and execution, facilitating leadership, derailing leadership, interpersonal, motivation, self-management, individual work orientation, and collective work orientation.

50 1.5



Adobe Illustrator 8.0

The Adobe Illustrator 8.0 test measures the candidate's knowledge of Adobe Illustrator 8.0. Designed for experienced users, this test covers the following topics: Color Images, Image Basics, Printing, Text, and General Knowledge.

20 2.5

Adobe Illustrator CS

The Adobe Illustrator CS test measures the candidate's knowledge of Adobe Illustrator CS. Designed for experienced users, this test covers the following topics: Automation and Customization, Color, Compiling Objects, Enhancing Artwork, Interaction with Web and Other Applications, Interface, Objects and Shapes, and Type.

23 2.5

Adobe InDesign The Adobe InDesign CS test measures the candidate's 20 2.5



CS knowledge of Adobe InDesign CS. Designed for the experienced user, but an average performer in this role should pass this test. This test covers the following topics: Colors, Document Setup, Drawing, Exporting Documents, Interface, Multimedia, Objects, Typography.

Adobe InDesign CS3

The Adobe InDesign CS3 test measures the candidate's knowledge of Adobe InDesign CS3. Designed for the experienced user, but an average performer in this role should pass this test. This test covers the following topics: Color, Images, Interface, Objects and Layouts, Output, Pages and Styles, Tools, and Typography.

21 2.5

Adobe PageMaker 6.5

The Adobe PageMaker 6.5 test measures the candidate's knowledge of Adobe PageMaker 6.5. Designed for experienced users, this test covers the following topics: Advanced Features, Color, Document Layout, Graphics, Linked Files, Outputting/Exporting, Portability, Typography, and User Interface.

21 2.5

Adobe Photoshop 7.0

The Adobe Photoshop 7.0 test measures the candidate's knowledge of Adobe Photoshop 7.0. Designed for experienced users, this test includes the following topics: Color, Drawing and Editing, Efficiency, Image Control, Layers, Masks and Channels, Painting and Retouching, Saving and Exporting, Text, and the Work Area.

24 2.5

Adobe Photoshop CS

The Adobe Photoshop CS test measures the candidate's knowledge of Adobe Photoshop. Designed for experienced users, this test includes the following topics: File Management, Tools, Text, Filters and Effects, Efficiency and Automation, Image Properties, Color, Layers, Masks and Channels, User Interface.

24 2.5

Adobe Photoshop CS3

The Adobe Photoshop CS3 test measures the candidate's knowledge of Adobe Photoshop CS3. This test covers the following topics: Automation, Color Correction, Color Management, File Management, Layers, Painting and Drawing, Retouching, Selecting, Text, and Web.

21 2.5

Basic Computer Literacy

The Basic Computer Literacy assessment evaluates a candidate's knowledge of general computer terms. It also determines a candidate's ability to manage files, work with a Windows operating system and application software, as well as access the Internet.

35 1.0

Computer Fundamentals -

The Computer Fundamentals (Mac OS 8.6) test measures the candidate's basic knowledge of using a Macintosh

17 1.0



Mac OS 8.6 (adaptive)

computer. Designed for all computers users, this test measures your knowledge of the most commonly used aspects of the computer from using the Macintosh Operating System 8.6 and peripherals (printers, scanners, disk drives), to performing common tasks in popular software programs. This test has the following topics: Applications, Control Panels, Cross-platform Usage, Desk Top, Disks, Internet, and Troubleshooting.

Computer Fundamentals - Mac OS X (adaptive)

The Computer Fundamentals (Mac OS X) test measures the candidate's knowledge of using a Macintosh computer. Designed for all Macintosh computer users, this test measures the candidate's knowledge of the most commonly used aspects of the Macintosh computer from using the Mac Operating System X and peripherals (printers, scanners, disk drives) to performing common tasks in popular software programs. This test includes the following topics: Apple Menu, Applications, Classic, Dock and Desktop, Files and Folders, Finder/Windowing, Networking, Printing, System Preferences, Troubleshooting, and Users.

15 1.0

Computer Fundamentals - Mac OS X 10.4 (adaptive)

The Computer Fundamentals (Mac OS X 10.4) test measures the candidate's knowledge on the Macintosh computer. Designed for all computers users, this test measures the candidate's knowledge of the most commonly used aspects of the computer from using the Macintosh Operating System 10.4 and peripherals (printers, scanners, disk drives) to performing common tasks in popular software programs. This test has the following topics: Applications, Internet and Networking, Graphics and Printing, The Finder, System Preferences, User Accounts and Security.

19 1.0

Computer Fundamentals - Win 2000 (adaptive)

The Computer Fundamentals - Win 2000 (adaptive)test measures the candidate's basic knowledge using a personal computer. While the test focuses on the skills of using any PC, it uses Windows 2000 as its basis. Designed for all computers users, this test has the following topics: File Management, GUI, Hardware, Networks, Security, Software, Storage, and Win 2000.

21 1.0

Computer Fundamentals - Win 7 (adaptive)

The Computer Fundamentals (Win 7) test measures the candidate’s basic knowledge of using a personal computer. While the test focuses on the skills of using any PC, it uses the Windows 7 platform as its basis. Designed for all computer users, this test includes the following topics: Basic Windows Features, Control Panel, Desktop and Taskbar, Files and Folders, Hardware, Internet,

20 1.0



Networking, Office Applications, Performance, Maintenance, and Troubleshooting, and Security.

Computer Fundamentals - Win XP (adaptive)

The Computer Fundamentals - Win XP (adaptive) test measures the candidate's basic knowledge of using a personal computer. The test questions assume the use of the default Category View in Windows XP. While the test focuses on the skills of using any PC, it uses the Windows XP platform as its basis. Designed for all computer users, this test includes the following topics: Basic Windows Features, Control Panel, Desktop and Taskbar, Files and Folders, Hardware, Help and Support Center, Networking, Office Applications, Performance and Maintenance, and Troubleshooting.

22 1.0

Computer Literacy - Windows 7 (adaptive)

The Computer Literacy (Windows 7) test measures knowledge of how to use a computer. Test questions are based on a computer running the Windows 7 operating system in the default mode and default configuration. Designed for entry-level computer users, this test includes the following topics: Applications, Connecting, Input / Output, Internet, Maintenance and Settings, Multimedia, Storage, and Windows.

19 1.0

Computer Literacy - Windows XP (adaptive)

The Computer Literacy (Windows XP) test measures the candidate's knowledge of how to use a computer. Test questions are based on a computer running the Windows XP Professional operating system in the default (not classic) mode and default configuration. Designed for entry level computer users, this test includes the following topics: how to install and launch applications; connecting with other users through networks and by sharing files; using input/output devices such as printers, monitors and other peripherals; basic Internet concepts such as email, firewalls and the world wide web; maintenance and settings of the XP environment; storage and management of files; audio and video features; and using multiple windows to work efficiently.

20 1.0

CorelDRAW 9.0 The CorelDRAW 9.0 test measures the candidate's knowledge of CorelDRAW 9.0. Designed for experienced users, this test covers the following topics: Colors and Palettes, Creating Objects, Effects, File I/O, Manipulating Objects, Print and PDF, User Interface, Working with Bitmaps, and Working with Text.

29 2.5

Dreamweaver CS3

The Dreamweaver CS3 test measures the candidate's knowledge of developing web sites using Macromedia's

21 2.5



Dreamweaver CS3 software. Designed for experienced designers, this test includes the following topics: Application Development, Cascading Style Sheets, Layout, Media, Online Resources, Page Authoring, Standards, and Workspace.

Dreamweaver MX The Dreamweaver MX test measures the candidate's knowledge of developing Web sites using Macromedia's Dreamweaver MX software. Designed for experienced designers, this test includes the following topics: Adding Interactivity, Application Development, Application Environment, Collaboration & Productivity, Customizing & Extending, Media, Page Authoring, Page Design, Page Management, and Site Management.

29 2.5

Dreamweaver MX 2004

The Dreamweaver MX 2004 test measures the candidate's knowledge of developing web sites using Macromedia's Dreamweaver MX 2004 software. Designed for experienced designers, this test includes the following topics: Accessibility, Application Development, Application Environment, Coding, Collaboration and Productivity, Interactivity, Layout, Media, Page Authoring, and Site.

25 2.5

Fireworks MX 2004

The Fireworks MX 2004 test measures the candidate's knowledge of developing graphics for the Web with Fireworks MX 2004. Designed for experienced designers, but an average performer in this role should pass this test. This test covers the following topics: Animation, Behaviors, Commands, Drawing, Effects, Exporting, Setup, Tools, and Web Images.

24 2.5

Flash CS3 The Flash CS3 test measures the candidate's knowledge of developing graphics presentations using Flash CS3. Designed for experienced developers, this test covers the following topics: Action Script 3.0, Animation and Tweening, Flash Interface, Publishing, Runtime Environment, Sound and Video, Symbols and Library, and Text.

24 2.5

Flash MX The Flash MX test measures the candidate's knowledge of developing graphics presentations using Macromedia's Flash MX. Designed for experienced developers, this test covers the following topics: Advanced Actions, Animation, Movie Management, Publishing and Exporting, Scripting, Sound, Symbols, and Tools.

29 2.5

Flash MX 2004 The Flash MX 2004 test measures the candidate's knowledge of developing graphics presentations using

26 2.5



Flash MX. Designed for experienced developers, this test covers the following topics: ActionScript 2.0, Creating Graphics, Flash Interface, Publishing, Sound and Video, Symbols and Library, Tweening and Animation.

French Basic Computer Literacy

The French Basic Computer Literacy assessment evaluates a candidate's knowledge of general computer terms. It also determines a candidate's ability to manage files, work with a Windows operating system and application software, as well as access the Internet.

35 1.0

Internet Explorer 6

Internet Explorer 6 is a Microsoft Web browser application that integrates core technologies used in Windows operating systems. The Internet Explorer 6 assessment measures a candidate's ability to perform common Web browsing tasks using Internet Explorer 6 features and integrated Windows functions.

35 1.0

Internet Explorer 6 - Essentials

Internet Explorer 6 is a Microsoft Web browser application that integrates core technologies used in Windows operating systems. This test is used to identify a candidate's ability to perform common Web browsing tasks using Internet Explorer 6 features and integrated Windows functions.

25 1.0

Lotus 1-2-3 97 Lotus 1-2-3 97 is a spreadsheet application that allows users to enter and manipulate data in rows and columns. The Lotus 1-2-3 97 assessment measures a candidate's experience in creating and managing worksheets, entering and managing data, creating and modifying charts, and performing calculations.

45 1.0

Lotus 1-2-3 97 - Essentials

Lotus 1-2-3 97 is a spreadsheet application that allows users to enter and manipulate data in rows and columns. The Lotus 1-2-3 97 assessment measures a candidate's experience in creating and managing worksheets, entering and managing data, creating and modifying charts, and performing calculations.

25 1.0

Microsoft Access 2000

Access 2000 is the database component of the Microsoft Office 2000 suite. The Access 2000 assessment evaluates the candidate's experience in creating and managing database files, entering and modifying data, and creating and managing tables, forms, reports, queries, pages and macros.

35 1.0

Microsoft Access 2000 - Essentials

Access 2000 is the database component of the Microsoft Office 2000 suite. The Access 2000 assessment measures

25 1.0



the candidate's basic and intermediate skills in creating and managing database files, entering and modifying data, and creating and managing tables, forms, reports, queries, pages and macros.

Microsoft Access 2002

Access 2002 is the database component of the Microsoft Office 2002 suite. The Access 2002 assessment evaluates the candidate's experience in creating and managing database files, entering and modifying data, and creating and managing tables, forms, reports, queries, pages and macros.

35 1.0


Access 2002 is the database component of the Microsoft Office 2002 suite. The Access 2002 Essentials assessment measures the candidate's basic and intermediate experience in creating and managing database files, entering and modifying data, and creating and managing tables, forms, reports, and pages.

25 1.0

Microsoft Access 2002 Fundamentals (adaptive)

The Microsoft Access 2002 Fundamentals test is part of the fundamentals line of business applications tests. These tests demonstrate that the candidate has the skills necessary to proficiently use the most popular business applications at a user level. These tests are focused on the topics used daily by most professionals and do not include some of the advanced topics and skills found in our core business applications tests. Our MS Access 2002 Fundamentals test, part of our Office XP suite, covers the following topics: Accessing Data - Queries, Application Refinement, Controls, Database Concepts, Database Planning, Forms, Integration with Other Technologies & Applications, and Reports & Data Output.

23 1.0

Microsoft Access 2003 (adaptive)

The Microsoft Access 2003 (adaptive) test, part of the Office 2003 suite, measures the candidate's knowledge of Access 2003. Designed for experienced users, this test includes the following topics: Automation and Integration, Data Manipulation, Database Concepts, Database Planning & Design, Forms & Data Input, Multi-User Issues, Reports & Data Output, User Interface & Application Refinement, and VBA

25 1.0

Microsoft Access 2003 Fundamentals (adaptive)

The Microsoft Access 2003 Fundamentals test is part of the fundamentals line of business applications tests. These tests demonstrate that the candidate has the skills necessary to proficiently use the most popular business applications at a user level. These tests are focused on the topics used daily by most professionals and do not include

21 1.0



some of the advanced topics and skills found in our core business applications tests. The core test in this area is the MS Access 2003 test. The MS Access 2003 Fundamentals test covers the following topics: Automation and Integration, Data Manipulation, Database Concepts, Database Planning & Design, Forms & Data Input, Multi-User Issues, Reports & Data Output, User Interface & Application Refinement, and VBA.

Microsoft Access 97

Access 97 is the database component of the Microsoft Office 97 suite. The Access 97 assessment evaluates the candidate's experience in managing database files, entering and modifying data, using reports.

45 1.0


Access 97 is the database component of the Microsoft Office 97 suite. The Access 97 Essentials assessment measures the candidate's basic and intermediate experience in managing database files, entering and modifying data, using tables, forms and reports.

25 1.0

Microsoft Excel 2000

Excel 2000 is the spreadsheet component of the Microsoft Office 2000 suite. The Excel 2000 assessment evaluates the candidate's experience in creating and managing worksheets, entering and managing data, applying filters, inserting and modifying charts and performing calculations.

35 1.0

Microsoft Excel 2000 - Essentials

Excel 2000 is the spreadsheet component of the Microsoft Office 2000 suite. The Excel 2000 assessment measures the candidate's basic and intermediate experience in creating and managing worksheets, entering and managing data, inserting and modifying charts, and performing calculations.

25 1.0


Excel 2002 is the spreadsheet component of the Microsoft Office XP suite. The Excel 2002 assessment evaluates the candidate's experience in creating and managing worksheets, entering and managing data, using formulas and functions, and using the Task Pane.

35 1.0


Excel 2002 is the spreadsheet component of the Microsoft Office XP suite. The Excel 2002 assessment measures the candidate's basic and intermediate experience in creating and managing worksheets, entering and managing data, using formulas and functions, and using the Task Pane.

25 1.0


Microsoft Excel 2003 is the spreadsheet component of the Microsoft Office 2003 suite. The Excel 2003 - Essentials assessment contains only basic and intermediate

25 1.0



questions. This assessment evaluates the candidate's experience in creating data and content, analyzing data, printing and viewing workbooks and spreadsheets, formatting data and content, managing workbooks, and collaborating with others.

Microsoft Excel 2003 (adaptive)

The Microsoft Excel 2003 test measures the candidate's knowledge of Excel 2003. Designed for experienced users, this test includes the following topics: Charts, Data Entry, Data Manipulation, Formulas/Functions, Graphics, Software Interface, VBA Interface, Web Interface.

24 1.0


Microsoft Excel 2003 is the spreadsheet component of the Microsoft Office 2003 suite. The Excel 2003 assessment evaluates the candidate's experience in creating data and content, analyzing data, printing and viewing workbooks and spreadsheets, formatting data and content, managing workbooks, and collaborating with others.

35 1.0

Microsoft Excel 2003 Fundamentals (adaptive)

The Microsoft Excel 2003 Fundamentals (adaptive) test is part of the fundamentals line of business applications tests. These tests demonstrate that the candidate has the skills necessary to proficiently use the most popular business applications at a user level. These tests are focused on the topics used every day by most professionals and do not include some of the advanced topics and skills found in the core business applications tests. The core test in this area is the MS Excel 2003 test, part of the Office XP suite. The MS Excel 2003 Fundamentals test covers the following topics: Charts, Data Entry, Data Manipulation, Formulas/Functions, Graphics, Software Interface.

23 1.0


Microsoft Excel 2007 is the spreadsheet component of the Microsoft Office 2007 suite. The Excel 2007 assessment evaluates the candidate's experience in sorting and filtering data, entering basic formulas, modifying cell formatting and content, inserting and labeling charts, using templates, saving workbooks for earlier versions of Excel, viewing and printing workbooks, managing workbooks and worksheets, adding headers, footers and page breaks, creating and labeling charts and pivot tables, using conditional formatting and conditional statements, setting a print area, configuring worksheet protection settings, creating hyperlinks, and importing data.

35 1.0


Microsoft Excel 2007 is the spreadsheet component of the Microsoft Office 2007 suite. The Excel 2007 - Essentials assessment contains only basic and intermediate

25 1.0



questions. This assessment evaluates the candidate's experience in sorting and filtering data, entering basic formulas, modifying cell formatting and content, inserting and labeling charts, using templates, saving workbooks for earlier versions of Excel, viewing and printing workbooks, and managing workbooks and worksheets.

Microsoft Excel 2007 (adaptive)

The Microsoft Excel 2007 (adaptive) test measures the candidate's knowledge of Excel 2007. Designed for experienced users, this test includes the following topics: data entry, data manipulation, formulas and functions, graphics, using the Excel software interface, the VBA interface, the Web interface, and external data.

21 1.0

Microsoft Excel 97 Excel 97 is the spreadsheet component of the Microsoft Office 97 suite. The Excel 97 assessment evaluates the candidate's experience in entering and modifying data, creating and managing worksheets, charts and macros.

45 1.0


Excel 97 is the spreadsheet component of the Microsoft Office 97 suite. The Excel 97 Essentials assessment measures the candidate's basic and intermediate experience in entering and modifying data, and creating and managing worksheets

25 1.0

Microsoft Front Page 2000

The Microsoft Front Page 2000 test measures the candidate's knowledge of developing Web sites using Microsoft's Front Page 2000. Designed for experienced developers, this test covers the following topics: Creating and Managing Webs; Creating Tables and Forms; Creating Web Pages; FP Client Compatibility; Front Page Components; General Knowledge; Media; Publishing Web Sites; Site Analysis, Design, and Maintenance; Templates, Wizards, Tasks, and Frames; Web Servers, Server Management, and Server Extensions; and Web Technologies.

19 2.5

Microsoft Internet Explorer 6.0 Fundamentals (adaptive)

The Microsoft Internet Explorer 6.0 Fundamentals (adaptive) test measures the candidate's knowledge of the skills necessary to proficiently use MS Internet Explorer at a user level. Designed for all users, this test covers the following topics: Basic Features and Functions, Browser Usage, Customization, Privacy, Security, and Setup and Installation.

20 1.0

Microsoft Office 2003 Fundamentals

The Microsoft Office 2003 Fundamentals test is a multi-section test that measures the candidate's knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and

34 1.0



(adaptive) Microsoft Outlook. Test topics in MS Word include Layout and Formatting, Revising and Printing, and Standard Word Functions. Test topics in MS Excel include Data Entry and Manipulation, Formulas, Functions and Charts, and Navigating and Printing. Test topics in MS Powerpoint include Creating, Editing, and Managing Presentations, Slide Setup, and Publishing Presentations. Test topics in MS Outlook include Mail Management and Message Organization, Address Book, Schedules and Calendars, and Navigating Outlook and Printing.

Microsoft Outlook 2000 - Essentials

Microsoft Outlook 2000 is the e-mail application component of the Microsoft Office 2000 suite. The Microsoft Outlook 2000 Essentials assessment measures the candidate's ability to manage personal information documents, such as email messages, meetings, and tasks. The Microsoft Outlook 2000 assessment measures the candidate's ability to create new messages, manage existing messages, work with tasks, meetings, and journal entries, and manage contacts.

25 1.0

Microsoft Outlook 2000

The Microsoft Outlook 2000 assessment measures a candidate's knowledge and skill in using Microsoft Outlook to manage personal information documents, such as email messages, meetings, and tasks. The Microsoft Outlook 2000 assessment measures the candidate's ability to create new messages, manage existing messages, work with tasks, meetings, and journal entries, use Outlook Today and manage contacts.

35 1.0


The Microsoft Outlook 2002 assessment identifies a candidate's knowledge and skill in using the Microsoft Outlook 2002 e-mail application to create and view messages, schedule appointments and meetings, create and manage contacts, use journal entries, assign tasks, and customize Outlook configurations to automate and simplify message management.

35 1.0

Microsoft Outlook 2002 - Essentials

Outlook 2002 is the e-mail application component of the Microsoft Office XP suite. The Outlook 2002 assessment measures the candidate's basic and intermediate knowledge and skill in using the Microsoft Outlook 2002 e-mail application to create and view messages, schedule appointments and meetings, and create and manage contacts.

25 1.0


Outlook 2003 is the e-mail application component of the Microsoft Office 2003 suite. The Outlook 2003 assessment

25 1.0



measures the candidate's basic and intermediate knowledge and skill in using the Microsoft Outlook 2003 e-mail application to format, print, and manage incoming and outgoing messages and attachments, schedule appointments and meetings, create, manage, and share calendars and contacts, and configure basic Outlook messaging options.

Microsoft Outlook 2003 Fundamentals (adaptive)

The Microsoft Outlook 2003 Fundamentals demonstrates that the candidate has the skills necessary to proficiently use the most popular business applications at a user level. These tests are focused on the topics used daily by most professionals and do not include advanced topics. This test covers the following topics: Address Book, Journals and Notes, Mail Management, Messages - Organization, Printing, Program Basics, Schedules and Calendars, Tasks.

25 1.0

Microsoft PowerPoint 2000

PowerPoint 2000 is the presentation component of the Microsoft Office 2000 suite. The PowerPoint 2000 assessment evaluates the candidate's experience in creating and managing presentations, inserting and modifying charts, animation, audio files, and hyperlinks.

35 1.0

Microsoft PowerPoint 2000 - Essentials

PowerPoint 2000 is the presentation component of the Microsoft Office 2000 suite. The PowerPoint 2000 assessment measures the candidate's basic and intermediate experience in creating and managing presentations, and inserting and modifying charts and animation.

25 1.0


PowerPoint 2002 is the presentation component of the Microsoft Office 2002 suite. The PowerPoint 2002 assessment evaluates the candidate's experience in creating and managing presentations, inserting and modifying charts, animation, audio files, and hyperlinks.

35 1.0


PowerPoint 2002 is the presentation component of the Microsoft Office 2002 suite containing only basic and intermediate questions. The PowerPoint 2002 assessment measures the candidate's basic and intermediate experience in creating and managing presentations, and inserting and modifying charts.

25 1.0


PowerPoint 2003 is the presentation component of the Microsoft Office 2003 suite. The PowerPoint 2003 - Essentials assessment contains only basic and intermediate questions. This test measures the candidate's

25 1.0



basic and intermediate knowledge and skill in creating and modifying presentations, formatting slides and slide text, adding graphics and special effects, and delivering presentations.

Microsoft PowerPoint 2003 (adaptive)

The Microsoft PowerPoint 2003 (adaptive) test measures the candidate's knowledge of MS PowerPoint 2003. Designed for experienced users, this test includes the following topics: Creating Presentations, Editing Text/Objects, Help and Research, Managing and Delivering a Presentation, Menu Bar, Slide Show Enhancements/Changes, Publishing Presentation Documents, Slide Setup & Preparation, Task Pane, and Workgroup Collaboration.

24 1.0

Microsoft PowerPoint 2003 Fundamentals (adaptive)

The Microsoft PowerPoint 2003 Fundamentals (adaptive)test is part of our fundamentals line of business applications tests. These tests demonstrate that the candidate has the skills necessary to proficiently use the most popular business applications at a user level. These tests are focused on the topics used daily by most professionals and do not include some of the advanced topics and skills found in our core business applications tests. This test includes the following topics: Creating Presentations, Editing Text/Objects, Help and Research, Managing and Delivering a Presentation, Menu Bar, Slide Show Enhancements/Changes, Publishing Presentation Documents, Slide Setup & Preparation, Task Pane, and Workgroup Collaboration.

22 1.0


Microsoft PowerPoint 2007 is the presentation component of the Microsoft Office 2007 suite. The PowerPoint 2007 - Essentials assessment contains only basic and intermediate questions. This assessment evaluates the candidate's experience in creating and saving presentations, adding and modifying illustrative graphics, applying effects and animations, formatting slides and presentation content, and reviewing and delivering presentations.

25 1.0

Microsoft PowerPoint 2007 (adaptive)

The Microsoft PowerPoint 2007 test measures the candidate's knowledge of Microsoft PowerPoint 2007. Designed for experienced users, this test includes the following topics: Animation and Slideshows, Content, Interface, Objects, Presentation Management and Delivery, Presentations, Proof and Review, Slide Setup and Presentation.

20 1.0




PowerPoint 97 is the presentation component of the Microsoft Office 97 suite. The PowerPoint 97 assessment evaluates the candidate's experience in managing and editing presentation slides, inserting and editing graphics, charts, and tables.

45 1.0


PowerPoint 97 is the presentation component of the Microsoft Office 97 suite. The PowerPoint 97 Essentials assessment evaluates the candidate's experience in managing and editing presentation slides, inserting and editing graphics, charts, and tables.

25 1.0

Microsoft Project 2000

Microsoft Project 2000 is a software application that allows users to manage a full range of projects. The Microsoft Project 2000 assessment measures the candidate's experience in creating new projects, adding and assigning resources and tasks, customizing project settings, tracking and analyzing project progress, creating and customizing reports, and updating and exchanging project information.

35 1.0

Microsoft Project 2002

The Microsoft Project 2002 test measures the candidate's knowledge of Microsoft Project 2002. Designed for experienced users, this test covers the following topics: Features and Functionality, Programming and Customization, Project Budgeting, Project Planning, Project Reporting, Project Resources, Project Scheduling, Project Tracking, and Project Views.

31 1.0

Microsoft Publisher 2000

The Microsoft Publisher 2000 test measures the candidate's knowledge of Microsoft Publisher 2000. Designed for experienced users, this test covers the following topics: Basics, Forms and Tables, Mail Merge, Objects, Office Integration, Page Layout, Printing, Producing Publications, Publisher Help, Templates, Troubleshooting, and Web Publications.

17 2.5

Microsoft Windows 2000

Windows 2000 is an operating system that allows users to manage computer software and files. The Windows 2000 assessment measures the candidate's experience in starting program files, using Windows Explorer, managing files, creating shortcuts, installing software components, and modifying the computer display.

35 1.0

Microsoft Windows 2000 - Spanish

Se le pedirá ejecutar operaciones en un ambiente simulado semejante a la aplicación actual. Tendrá dos intentos por cada pregunta. Intentando abrir Ayuda o personalizar el software cuenta como un error. Dado que este examen tiene un tiempo limitado, debe contestar a las preguntas lo

35 1.0



mas rápido posible. El reloj aparece bajo el rubríco Tiempo Restante. Cuando su respuesta está registrada, la próxima pregunta aparecerá automáticamente. Si desea saltar una pregunta, tecle Próximo. Texto apareciendo en itálicos o en color azul señala texto que debe entrar. Texto en negrita indica el nombre de un artículo en el software. Para terminar el examen, tecle Salida. No se podrá entrar de nuevo al examen.

Microsoft Windows 98

Windows 98 is an operating system that allows users to manage computer software and files. The Windows 98 assessment measures the candidate's experience in starting program files, using Windows Explorer, managing files, creating shortcuts, installing software components, and modifying the computer display.

35 1.0

Microsoft Windows XP

Windows XP is an operating system that integrates the strengths of Windows 2000 standards-based security, manageability, and reliability with the best features of Windows Millenium Edition. The Windows XP assessment measures the candidate's experience with XP desktop settings, assigning network drives and searching for computers, managing files and programs in Windows Explorer, using Control Panel components, basic performance and maintenance tasks, and finding information using the new Help and Support Center, including the Remote Assistance feature.

35 1.0

Microsoft Windows XP - Essentials

Windows XP is an operating system that integrates the strengths of Windows 2000 standards-based security, manageability, and reliability with the best features of Windows Millenium Edition. The Windows XP Essentials assessment measures the candidate's basic and intermediate experience with XP desktop settings, assigning network drives and searching for computers, managing files and programs in Windows Explorer, and using Control Panel components and basic performance and maintenance tasks.

25 1.0

Microsoft Word 2000

Word 2000 is the word processing component of the Microsoft Office 2000 suite. The Word 2000 assessment evaluates the candidate's experience in creating and managing document files, editing and sorting text, printing documents, using graphics and drawing objects, formatting text and document pages, creating hyperlinks and custom toolbars, adding AutoText entries, running macros, inserting and managing a table of contents, and sharing information with other users and Office 2000 applications.

35 1.0



Microsoft Word 2000 - Essentials

Word 2000 is the word processing component of the Microsoft Office 2000 suite asking only basic and intermediate questions. The Word 2000 Essentials assessment measures the candidate's basic and intermediate experience in creating and managing document files, editing and sorting text, printing documents, using graphics and drawing objects, formatting text and document pages, and creating hyperlinks.

25 1.0


Word 2002 is the word processing component of the Microsoft Office XP suite containing only basic and intermediate questions. The Word 2002 Essentials assessment measures the candidate's basic and intermediate experience in creating and managing document files, using the Task Pane and Smart Tag features, editing and sorting text, using graphics and drawing objects, and formatting text and document pages.

25 1.0

Microsoft Word 2002

Word 2002 is the word processing component of the Microsoft Office XP suite. The Word 2002 assessment evaluates the candidate's experience in creating and managing document files, using the Task Pane and Smart Tag features, editing and sorting text, printing documents, using graphics and drawing objects, formatting text and document pages, creating hyperlinks and custom toolbars, inserting and managing a table of contents, formatting tables, and sharing information with other users and Office 2002 applications.

35 1.0

Microsoft Word 2003

Microsoft Word 2003 is the word processing component of the Microsoft Office 2003 suite. The Word 2003 assessment evaluates the candidate's experience in organizing and formatting tables, paragraphs, fonts styles, AutoText entries, bulleted and numbered lists, envelopes and labels, formatting and managing documents using templates, print settings, spelling and grammar tools, creating content with clipart, graphics, charts and symbols, and using document reviewing features to share information with other users.

35 1.0


Microsoft Word 2003 is the word processing component of the Microsoft Office 2003 suite. The Word 2003 - Essentials assessment contains only basic and intermediate questions. This assessment evaluates the candidate's experience in organizing and formatting tables, paragraphs, fonts styles, AutoText entries, bulleted and numbered lists, envelopes and labels, formatting and managing documents using templates, print settings, spelling and grammar tools, creating content with clipart,

25 1.0



graphics, charts and symbols, and using document reviewing features to share information with other users.

Microsoft Word 2003 (adaptive)

The Microsoft Word 2003 test, measures the candidate's knowledge of Microsoft Word 2003. Designed for experienced users, this test covers the following topics: Advanced Features, Document Creation, Formatting, Page Layout, Revising and Printing, Shortcuts, and Word General Knowledge.

22 1.0

Microsoft Word 2003 Fundamentals (adaptive)

The Microsoft Word 2003 Fundamentals test is part of the fundamentals line of business applications tests. These tests demonstrate that the candidate has the skills necessary to proficiently use the most popular business applications at a user level. These tests are focused on the topics used daily by most professionals and do not include some of the advanced topics and skills found in our core business applications tests. The core test in this area is the Microsoft Word 2003 test, part of the Office 2003 suite. The Microsoft Word 2003 Fundamentals test covers the following topics: Advanced Features, Document Creation, Formatting, Page Layout, Revising and Printing, Shortcuts, and Word General Knowledge.

21 1.0

Microsoft Word 2007

Microsoft Word 2007 is the word processing component of the Microsoft Office 2007 suite. The Word 2007 assessment evaluates the candidate's experience in using templates to create new documents, saving, printing, and viewing documents, creating and formatting tables, paragraphs, fonts styles, graphics, and bulleted and numbered lists, modifying page layout options including footers, margins, and pagination, using mail merge features to create documents for mass mailings, using Quick Parts and Building Blocks, modifying graphics and SmartArt, using document properties to organize content, and preparing documents for distribution using inspection tools to remove unwanted personal and hidden content.

35 1.0


Microsoft Word 2007 is the word processing component of the Microsoft Office 2007 suite. The Word 2007 - Essentials assessment contains only basic and intermediate questions. This assessment evaluates the candidate's experience in using templates to create new documents, saving documents for previous versions of Word users, printing and viewing documents, creating and formatting tables, paragraphs, fonts styles, graphics, and bulleted and numbered lists, modifying page layout options including footers, margins, and pagination, and using mail merge features to create documents for mass mailings.

25 1.0



Microsoft Word 2007 (adaptive)

The Microsoft Word 2007 (adaptive) test measures the candidate's knowledge of Microsoft Word 2007. Designed for experienced users, this test covers the following topics: Document Creation, Document Window Views, Graphics and Tables, New Features, Page Layout, Protecting Documents, Reviewing, and Options.

20 1.0

Microsoft Word 97 Word 97 is the word processing component of the Microsoft Office 97 suite. The Word 97 assessment evaluates the candidate's experience in creating and managing document files, editing and formatting text and document pages, creating and modifying tables, and merging documents.

45 1.0


Word 97 is the word processing component of the Microsoft Office 97 suite. The Word 97 Essentials assessment measures the candidate's basic and intermediate experience in creating and managing document files, editing and formatting text and document pages, creating and modifying tables, and merging documents.

25 1.0

Quark XPress 4 The QuarkXPress 4 test measures the candidate's knowledge of Quark Xpress 4. Designed for experienced users, this test covers the following topics: Character Formatting, Color Management, Configuring and Customizing, Document Management, Graphics, Miscellaneous, Object Placement, Page Layout, Paragraph Formatting, Printing and Output, Text Editing, and Text/Picture Boxes.

28 2.5

Web Design Concepts

The Web Design Concepts test measures the candidate's knowledge of the core areas of web design. Designed for experienced web designers, this test includes the following topics: web page design, internet architecture and protocols, HTML 4.0, cascading style sheets, and browsers.

21 2.5

Web Development Concepts

The Web Development Concepts test measures the candidate's knowledge of the core areas common to all web development whether it be client-side or server-side. Designed for experienced web developers, this test includes the following topics: Cascading Style Sheets (CSS), Databases, Graphics, HTML/XHTML, Internet Knowledge, JavaScript, Programming, and XML, Web Services, and RSS.

27 2.5

Word Pro 9.0 WordPro 9.0 is a word processing application that allows users to create and manage text-based documents. The

45 1.0



WordPro 9.0 assessment evaluates the candidate's experience in creating and managing document files, editing and formatting text, formatting document pages, creating and editing tables, performing mail merge operations, creating and running macros, and inserting and modifying a table of contents.

Word Pro 9.0 - Essentials

WordPro 9.0 is a word processing application that allows users to create and manage text-based documents. The WordPro 9.0 Essentials assessment measures the candidate's basic and intermediate experience in creating and managing document files, editing and formatting text, formatting document pages, creating and editing tables, performing mail merge operations, and inserting and modifying a table of contents.

25 1.0

Word Processing Fundamentals

The Word Processing Fundamentals test demonstrate that the candidate has the skills necessary to proficiently use the most popular business applications at a user level. These tests are focused on the topics used daily by most professionals. The Word Processing Fundamentals test covers the following topics:Advanced Features, Basic Settings, Document Creation, Document Exchange, Formatting, Page Layout, Revision, and Shortcuts.

18 1.0

WordPerfect 8.0 WordPerfect 8.0 is a word processing application that allows users to create and manage text-based documents. The WordPerfect 8.0 assessment evaluates the candidate's experience in creating and managing document files, editing and formatting text, formatting document pages, performing mail merges, creating and running macros, and inserting and managing a table of contents.

45 1.0

WordPerfect 8.0 - Essentials

WordPerfect 8.0 is a word processing application that allows users to create and manage text-based documents. The WordPerfect 8.0 Essentials assessment measures the candidate's basic and intermediate experience in creating and managing document files, editing and formatting text, formatting document pages, and performing mail merges.

25 1.0

WordPerfect 9.0 WordPerfect 9.0 is a word processing application that allows users to create and manage text-based documents. The WordPerfect 9.0 assessment evaluates the candidate's experience in creating and managing document files, editing and formatting text, and formatting document pages.

35 1.0



WordPerfect 9.0 - Essentials

WordPerfect 9.0 is a word processing application that allows users to create and manage text-based documents. The WordPerfect 9.0 Essentials assessment measures the candidate's basic and intermediate experience in creating and managing document files, editing and formatting text, and formatting document pages.

25 1.0



Call Center plus Sales Unproctored

In the Call Center plus Sales Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures customer focus and sales focus.

27 1.0

Call Center Unproctored

In the Call Center Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures customer focus, achievement orientation, and dependability.

26 1.0

Clerical plus Customer Service Unproctored

In the Clerical plus Customer Service Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures customer focus, achievement orientation, dependability, conscientiousness, and retention.

43 1.0

Clerical Unproctored

In the Clerical Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures achievement orientation, dependability, conscientiousness, and retention.

40 1.0

Collections Unproctored

In the Collections Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures customer focus and sales focus.

30 1.0

Customer Service plus Sales Unproctored

In the Customer Service plus Sales Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures customer focus and

26 1.0



sales focus.

Customer Service Unproctored

In the Customer Service Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures customer focus, conscientiousness, and retention.

24 1.0

Director - Senior Manager Unproctored

In the Director - Senior Manager Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures director potential, director judgment, business acumen, drive for results, building relationships, and self motivation.

38 2.0

Executive Officer Unproctored

In the Executive Office Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, cognition, background, and judgment. It measures executive potential, problem solving, business acumen, drive for results, building relationships, self motivation and debilitating leadership.

52 2.5

Front Line Manager Unproctored

In the Front Line Manager Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures business leadership, leadership motivation, interpersonal leadership, self leadership, management potential, and management judgment.

33 2.0

General Skilled Unproctored

In the General Skilled Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures achievement orientation, dependability, conscientiousness, and retention.

26 1.0

Intermediate Sales Unproctored

The Intermediate Sales Unproctored solution is appropriate for jobs requiring 3 to 5 years of experience. In this solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. The Intermediate Sales Unproctored solution measures persistence and planfulness, sales potential, and customer focus.

27 1.5

IT Professional - Individual Contributor Unproctored

In the IT Professional-Individual Contributor Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures professional potential, business acumen, building relationships, drive for results,

42 1.5



and self motivation.

Mechanical Operator Unproctored

In the Mechanical Operator Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. It measures achievement orientation, dependability, conscientiousness, and retention.

26 1.0

Professional - Individual Contributor Unproctored

In the Professional-Individual Contributor Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, cognition, background, and judgment. This solution measures professional potential, business acumen, building relationships, drive for results and self motivation.

43 1.5

Sales Manager Unproctored

In the Sales Manager Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures management potential, management judgment, sales potential, sales drive, and confidence and independence.

33 2.0

Semi-Skilled Unproctored

In the Semi-Skilled Unproctored solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures achievement orientation, dependability, conscientiousness, and retention.

26 1.0

Senior Sales Unproctored

The Senior Sales Unproctored solution is appropriate for jobs requiring greater than 5 years of experience. In this solution, the candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. The Senior Sales Unproctored solution measures sales potential, sales drive, and confidence and independence.

30 2.0





AUS Contact Center 5.0 One Sitting Supervised

Navigation, Service Orientation, Tactful Problem Solving, Data Entry Speed, Data Entry Accuracy, Achievement Orientation, Call Centre Retention

45 1.5

AUS Contact Center 5.0 One Sitting Unsupervised

Call Centre Data Entry Skills, Working with Information, Customer Focus, Call Centre Retention

39 1.5

AUS Contact Center with Sales 5.0 One Sitting Supervised

Navigation, Service Orientation, Tactful Problem Solving, Data Entry Speed, Data Entry Accuracy, Persistence, Call Centre Retention

39 1.5

AUS Contact Center with Sales 5.0 One Sitting Unsupervised

Call Centre Data Entry Skills, Customer Focus, Persistence, Call Centre Retention

28 1.5

Call Center 4.5 Proctored

Dependability, Customer Focus, Achievement Orientation, Call Center Skills, Following Instructions

47 1.5

Call Center One Sitting Proctored

Working with Information, Conscientiousness, Customer Focus, Dependability

43 1.5

Call Center One Sitting Unproctored

Dependability, Customer Focus, Achievement Orientation

26 1.5

Call Center with Sales 4.5 Proctored

Customer Focus, Sales Focus, Call Center Skills, Following Instructions

46 1.5

Call Center with Sales One Sitting Proctored

Working with Information, Sales Focus, Customer Focus 39 1.5

Call Center with Sales One Sitting Unproctored

Customer Focus, Sales Focus 24 1.5

Collections 4.5 Proctored

Call Center Skills, Customer Focus, Sales Focus 45 1.5



Collections One Sitting Proctored

Working with Information, Customer Focus, Sales Focus 42 1.5

Collections One Sitting Proctored/Finance Collections 1 sitting proctored

Collector Numerical Skills, Revenue Recovery, Customer Focus, Persistence and Planfulness

47 1.5

Collections One Sitting Unproctored/Finance Collections One sitting unproctored

Persistence and Planfulness, Customer Focus, Revenue Recovery

35 1.5

Contact Center 5.0 One Sitting Proctored

Navigation, Service Orientation, Tactful Problem Solving, Data Entry Speed, Data Entry Accuracy, Achievement Orientation, Contact Center Retention

45 1.5

Contact Center 5.0 One Sitting Unproctored

Contact Center Data Entry Skills, Working with Information, Customer Focus, Contact Center Retention

39 1.5

Contact Center with Sales 5.0 One Sitting Proctored

Navigation, Service Orientation, Tactful Problem Solving, Data Entry Speed, Data Entry Speed, Persistence, Contact Center Retention

39 1.5

Contact Center with Sales 5.0 One Sitting Unproctored

Contact Center Data Entry Skills, Customer Focus, Persistence, Contact Center Retention

28 1.5

Entry-Level Collections one sitting unproctored

Customer Focus, Sales Focus 27 1.5

Healthcare Call Center 1 sitting proctored

Customer Focus, Emotional Resilience, Healthcare Working With Information, Call Center Skills

50 1.5

Healthcare Call Center One Sitting Unproctored

Dependability, Customer Focus, Emotional Resilience 29 1.5

Integration Test Solution 2

Customer Focus 6 1.0

Phone Banker One Working With Information, Customer Focus, Learning 45 3.0



Sitting Proctored Potential, Sales Focus

Phone Banker One Sitting Unproctored

Learning Potential, Persistence and Planfulness, Customer Focus, Dependability

31 3.0



Admin 4.5 Proctored Achievement Orientation, Dependability, Conscientiousness, Typing Skills, Basic Computer Literacy

68 1.5

Admin with Customer Service 4.5 Proctored

Typing Skills, Basic Computer Literacy, Achievement, Orientation, Dependability, Conscientiousness, Customer Focus

74 1.5

Clerical /Clerical without Customer Service One Sitting Unproctored

Achievement Orientation, Dependability, Conscientiousness, Retention

38 1.5

Clerical 4.5 Proctored

Data Entry Skills, Basic Computer Literacy, Achievement Orientation, Dependability, Conscientiousness

67 1.5

Clerical with Customer Service / Clerical with Customer Service One Sitting Unproctored

Achievement Orientation, Customer Focus, Dependability, Conscientiousness, Retention

40 1.5

Clerical with Customer Service 4.5 Proctored

Data Entry Skills, Basic Computer Literacy, Achievement Orientation, Dependability, Conscientiousness, Customer Focus

73 1.5

Clerical with Customer Service One Sitting Proctored

Working with Information, Conscientiousness, Customer Focus, Retention, Perceptual Speed and Accuracy

47 1.5

Clerical without Customer Service

Working with Information, Conscientiousness, Perceptual Speed and Accuracy, Retention

45 1.5



One Sitting Proctored



Customer Service 4.5 Proctored

Following Instructions, Conscientiousness, Customer Focus

37 1.5

Customer Service One Sitting Proctored

Learning Ability, Retention, Customer Focus, Conscientiousness

36 1.5

Customer Service One Sitting Unproctored

Conscientiousness, Retention, Customer Focus 22 1.5

Customer Service with Sales

Sales Focus, Customer Focus 23 1.5

Customer Service with Sales 4.5 Proctored

Following Instructions, Sales Focus, Customer Focus 39 1.5

Customer Service with Sales One Sitting Proctored

Learning Ability, Sales Focus, Customer Focus 38 1.5

Nursing Assistant One Sitting Proctored

Healthcare Learning Ability, Conscientiousness, Customer Focus, Emotional Resilience

40 1.5

Nursing Assistant One Sitting Unproctored

Achievement Orientation, Customer Focus, Dependability

27 1.5

Personal Care Aide One Sitting Proctored

Healthcare Learning Ability, Emotional Resilience, Customer Focus, Conscientiousness

39 1.5

Personal Care Aide One Sitting

Achievement Orientation, Dependability, Customer Focus

27 1.5



Unproctored

Teller One Sitting Proctored

Teller Numerical Skills, Achievement Orientation, Customer Focus, Conscientiousness

49 1.5

Teller One Sitting Unproctored

Customer Focus, Learning Potential, Dependability, Achievement Orientation

34 1.5

General Skilled



General Skilled 4.5 Proctored

Following Instructions, Achievement Orientation, Dependability, Conscientiousness

40 1.5



General Skilled / General Skilled One Sitting Unproctored

Achievement Orientation, Conscientiousness, Retention, Dependability

27 1.5

General Skilled One Sitting Proctored

Learning Ability, Dependability, Retention, Conscientiousness, Achievement Orientation

39 1.5

Mechanical Operator / Mechanical Operator One Sitting Unproctored

Achievement Orientation, Dependability, Conscientiousness, Retention

27 1.5

Mechanical Operator One Sitting Proctored

Achievement Orientation, Process Monitoring, Retention, Conscientiousness, Dependability

36 1.5

Semi Skilled One Sitting Proctored

Achievement Orientation, Production Problem Solving, Retention, Conscientiousness, Dependability

43 1.5

Semi-Skilled / Semi Achievement Orientation, Conscientiousness, Retention, 27 1.5



Skilled One Sitting Unproctored

Dependability



Branch Manager One Sitting Proctored

Management Potential, Management Judgment, Business Leadership, Interpersonal Leadership, Branch Manager Judgment, Self Leadership, Leadership Motivation, Branch Manager Problem Solving

69 5.0

Branch Manager One Sitting Unproctored

Branch Manager Judgment, Management Potential, Leadership Potential, Team Management, Management Judgment

38 5.0

Director/Senior Manager One Sitting Proctored

Director Potential, Problem Solving, Verbal Reasoning, Self Motivation, Director Judgment, Business Acumen, Drive For Results, Building Relationships

55 5.0

Director/Senior Manager One Sitting Unproctored

Director Potential, Business Acumen, Drive for Results, Building Relationships, Self Motivation, Director Judgment

35 5.0

Executive One Sitting Proctored

Executive Potential, Debilitating Leadership, Ego-Centered, Intimidating, Manipulation, Micro-Managing, Passive-Aggressive, Self Motivation, Emotional Control, Stress Tolerance, Dutifulness, Responsibility, Optimism, Problem Solving, Business Acumen, Innovativeness/Creativity, Thought Focus, Work Focus, Vision, Building Relationships, Influence, Consideration, Empathy, Thought Agility, Drive For Results, Taking Charge, Self Confidence, Energy Level, Desire For Achievement

71 6.0

Executive/Officer / Executive One Sitting Unproctored

Business Acumen, Innovativeness/Creativity, Vision, Work Focus, Thought Focus, Self Motivation, Emotional Control, Stress Tolerance, Dutifulness, Optimism, Responsibility, Executive Potential, Debilitating Leadership, Ego-Centered, Manipulation, Passive-Aggressive, Micro-Managing, Intimidating, Building Relationships, Influence, Empathy, Thought Agility, Consideration, Drive For Results, Taking Charge, Self Confidence, Desire For Achievement, Energy Level

53 6.0



Front Line Manager - Short Form - AUS

Deductive Reasoning Ability, Management Potential, Achievement, Flexibility, Confidence and Optimism, Thoroughness, Sense of Duty, Independence, Influence, Innovation, Leadership Professionalism

73 5.0

Front Line Manager - Short Form - UK

Deductive Reasoning Ability, Management Potential, Achievement, Flexibility, Confidence and Optimism, Thoroughness, Sense of Duty, Independence, Influence, Innovation, Leadership Professionalism

61 5.0

Front Line Manager One Sitting Proctored

Coaching and Development, Prioritizing, Monitoring, Decision Making, Achievement, Flexibility, Confidence and Optimism, Thoroughness, Sense of Duty, Innovation, Influence, Independence

59 5.0

Front Line Manager One Sitting Proctored 3.5 (US)

Problem Solving, Business Leadership, Management Judgment, Management Potential, Self Leadership, Interpersonal Leadership, Leadership Motivation

47 5.0

Front Line Manager One Sitting Unproctored

Problem Solving, Management Potential, Achievement, Flexibility, Confidence and Optimism, Thoroughness, Sense of Duty, Innovation, Influence, Independence, Professional Potential

61 5.0

Front Line Manager One Sitting Unproctored 3.5 (US)

Business Leadership, Management Judgment, Management Potential, Self Leadership, Interpersonal Leadership, Leadership Motivation

29 5.0

Frontline Manager 4.5 Proctored

Problem Solving, Business Leadership, Management Judgment, Management Potential, Self Leadership, Interpersonal Leadership, Leadership Motivation

57 5.0

GPI - Frontline Thinking, Innovativeness/Creativity, Thought Focus, Vision, Thought Agility, Interpersonal, Consideration, Social Astuteness, Trust, Empathy, Sociability, Self Management, Adaptability, Negative Affectivity, Stress Tolerance, Self-confidence, Self-awareness/Self-insight, Optimism, Openness, Emotional Control, Impressing, Collective Work Orientation, Dutifulness, Responsibility, Interdependence, Individual Work Orientation, Competitiveness, Independence, Risk-taking, Desire for Advancement, Motivation, Desire For Achievement, Initiative, Energy Level, Derailing Leadership, Ego-Centered, Manipulation, Micro-Managing, Passive-Aggressive, Intimidating, Planning & Execution, Attention to Detail, Work Focus, Facilitating Leadership, Influence, Taking Charge

50 1.5



GPI-9 Executive-v2 Thinking, Administrative, Facilitating Leadership, Interpersonal, Collective Work Orientation, Individual Work Orientation, Motivation, Debilitating Leadership

50 1.5

GPI-9 Frontline Leader-v2

Thinking, Administrative, Facilitating Leadership, Debilitating Leadership, Motivation, Collective Work Orientation, Individual Work Orientation, Self Management, Interpersonal

50 1.5

Supervisor Problem Solving, Management Potential, Thoroughness, Reliability, Achievement, Innovation, Influence, Independence, Professional Potential

57 5.0

Supervisor - Short Form - AUS

Deductive Reasoning Ability, Management Potential, Thoroughness, Reliability, Achievement, Innovation, Influence, Independence, Leadership Professionalism

69 5.0

Supervisor - Short Form - UK

Deductive Reasoning Ability, Management Potential, Achievement, Influence, Innovation, Reliability, Independence, Thoroughness, Leadership Professionalism

57 5.0

Supervisor One Sitting Proctored

Coaching and Development, Prioritizing, Monitoring, Decision Making, Thoroughness, Reliability, Achievement, Innovation, Influence, Independence

56 5.0



IT Professional 4.5 Proctored

Professional Potential, Self Motivation, Verbal Reasoning, Problem Solving, Building Relationships, Business Acumen, Drive For Results

61 5.0

Professional/Individual Contributor One Sitting Proctored

Professional Potential, Verbal Reasoning, Problem Solving, Business Acumen, Drive For Results, Building Relationships, Self Motivation

62 3.0

Professional/Individual Contributor One Sitting Unproctored

Professional Potential, Drive For Results, Business Acumen, Building Relationships, Self Motivation

42 3.0



Protective Services Solution One Sitting Proctored

This solution measures the applicant's potential for success in protective services jobs based on relevant experiences and verbal aptitude. Specifically, potential for success in protective services jobs is measured by the degree to which prior work, educational, and life experiences and the ability to understand word meanings have prepared applicants for employment in protective services jobs. Experiences and abilities measured in this solution are related to performance in protective services jobs characterized by responding to emergencies, protecting people and property, patrolling, and maintaining vigilance over extended periods of time.

67 3.0



Retail Consultant - Short Form

Conscientiousness, Retail Professionalism, Persistence, Sales Potential, Customer Focus

66 3.0

Retail Manager w/ Sales - Short Form

Management Potential, Thoroughness, Reliability, Achievement, Innovation, Influence, Independence, Retail Professionalism, Persistence, Sales Potential

66 5.0

Retail Sales and Service - Short Form - AUS

Retail Sales and Service Effectiveness, Conscientiousness, Achievement, Confidence and Optimism, Influence, Service Professionalism

48 1.5

Retail Sales and Service - Short Form - UK

Retail Sales and Service Effectiveness, Conscientiousness, Achievement, Confidence and Optimism, Influence, Service Professionalism

36 1.5

Retail Sales and Service Solution - Short Form

Retail Sales and Service, Conscientiousness, Achievement, Confidence and Optimism, Influence, Service Professionalism

37 1.5





Intermediate Sales 4.5 Proctored

Learning Ability, Sales Drive, Customer Focus, Sales Focus, Confidence and Independence

50 3.0

Intermediate Sales One Sitting Proctored

Learning Ability, Sales Drive, Customer Focus, Sales Focus, Confidence and Independence

48 3.0

Intermediate Sales One Sitting Unproctored

Customer Focus, Sales Potential, Persistence and Planfulness

27 3.0

Personal Banker One Sitting Proctored

Bank Problem Solving, Sales Drive, Customer Focus, Sales Potential, Persistence and Planfulness, Confidence and Independence

60 3.0

Personal Banker One Sitting Unproctored

Learning Potential, Customer Focus, Persistence and Planfulness, Sales Potential

41 3.0

Sales Manager 4.5 Proctored

Management Potential, Problem Solving, Management Judgment, Sales Potential, Verbal Reasoning, Confidence and Independence, Sales Drive

66 5.0

Sales Manager One Sitting Proctored

Management Potential, Problem Solving, Management Judgment, Sales Potential, Verbal Reasoning, Confidence and Independence, Sales Drive

60 5.0

Sales Manager One Sitting Unproctored

Management Potential, Management Judgment, Sales Potential, Confidence and Independence, Sales Drive

37 5.0

Senior Sales 4.5 Proctored

Numerical Reasoning, Critical Thinking, Drive and Initiative, Interpersonal Skills, Focused Innovation, Responsibility and Commitment, Self Confidence and Autonomy

69 5.0

Senior Sales One Sitting Proctored

Numerical Reasoning, Critical Thinking, Drive and Initiative, Interpersonal Skills, Focused Innovation, Responsibility and Commitment, Self Confidence and Autonomy

68 5.0

Senior Sales One Sitting Unproctored

Sales Potential, Sales Drive, Confidence and Independence

33 5.0



Sales Director - Short Form

Director Potential, Director Judgment, Drive For Results, Building Relationships, Self Motivation, Business Acumen, Professional Potential

52 5.0

Sales Supervisor - Short Form

Management Potential, Thoroughness, Reliability, Achievement, Innovation, Influence, Independence, Professional Potential

49 5.0

Global Personality Inventory - ASPAC

Thinking, Innovativeness/Creativity, Thought Agility, Thought Focus, Vision, Planning and Execution, Attention to Detail, Work Focus, Facilitating Leadership, Influence, Taking Charge, Debilitating Leadership, Ego-Centred, Intimidating, Manipulation, Micro-Managing, Passive-Aggressive, Interpersonal Nature, Consideration, Empathy, Sociability, Social Astuteness, Trust, Motivation, Desire for Achievement, Energy Level, Initiative, Self Management, Adaptability, Emotional Control, Impressing, Negative Affectivity, Openness, Optimism, Self Confidence, Stress Tolerance, Self Awareness/Self-Insight, Individual Work Orientation, Competitiveness, Desire for Advancement, Independence, Risk Taking, Collective Work Orientation, Dutifulness, Interdependence, Responsibility

43 1.5

Global Personality Inventory - Chinese

Thinking, Innovativeness/Creativity, Thought Agility, Thought Focus, Vision, Planning and Execution, Attention to Detail, Work Focus, Facilitating Leadership, Influence, Taking Charge, Debilitating Leadership, Ego-Centred, Intimidating, Manipulation, Micro-Managing, Passive-Aggressive, Interpersonal Nature, Consideration, Empathy, Sociability, Social Astuteness, Trust, Motivation, Desire for Achievement, Energy Level, Initiative, Self Management, Adaptability, Emotional Control, Impressing, Negative Affectivity, Openness, Optimism, Self Confidence, Stress Tolerance, Self Awareness/Self-Insight, Individual Work Orientation, Competitiveness, Desire for Advancement, Independence, Risk Taking, Collective Work Orientation, Dutifulness, Interdependence, Responsibility

50 1.0

GPI-9 Individual Contributor-v2

Thinking, Administrative, Facilitating Leadership, Interpersonal, Self Management, Collective Work Orientation, Individual Work Orientation, Motivation, Debilitating Leadership

50 1.5



Competency Definition

Achievement This component measures the tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive.

Achievement Orientation This is a measure of the potential for success in entry level and customer service jobs. This scale measures self-esteem and developmental indicators of success in entry level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.

Adaptability This is a measure of the tendency to be open to change and considerable variety. This trait is characterised by: a willingness to change one's approach; being flexible; a willingness to adjust to constraints, multiple demands, and adversity; and demonstrating versatility in handling different types of people and situations.

Administrative This is a measure of the tendency to be good at the planning and execution of tasks or projects. It measures attention to detail, thoroughness, and the desire for accuracy. The tendency to be self-disciplined in one's approach to work is also a component of this measure. This includes being focused on processes and tasks, being planful and organized, and not being distracted easily.

Attention to Detail This is a measure of the tendency to be exacting and precise. This is a trait characterized by: a desire for accuracy, neatness, thoroughness, and completeness; the ability to spot minor imperfections or errors; and a meticulous approach to performing tasks.

Bank Problem Solving This component measures the tendency to efficiently and effectively use numerical and analytical reasoning to assist customers with banking needs. This component is characterized by the ability to analyze customer financial data and company offerings in order to assist customers and recommend appropriate banking products.

Basic Computer Literacy This is a measure of knowledge related to basic computer terms and the ability to perform common computer tasks. Specific tasks assessed include managing files, working with a Windows operating system and application software, and accessing the Internet.

Branch Manager Judgment

This is a measure of the tendency to make correct decisions in managing a bank environment. Branch Manager Judgment is measured by having individuals indicate how they would respond to situations that involve: resolving issues with bank customers, motivating and disciplining bank staff, and developing internal leadership talent.



Branch Manager Problem Solving

This component measures the tendency to efficiently and effectively use numerical and analytical reasoning for Branch Manager positions. This component is characterized by the ability to analyze numerical and procedural information in order to make decisions regarding customers, employees, and branch operations.

Building Relationships This is a measure of the tendency to understand and impact the thoughts and feelings of others. This trait is characterized by: being open to the ideas of others; being supportive and concerned about others; and gaining the support and commitment of others.

Business Acumen This is a measure of the tendency to analyze and detect underlying themes when solving problems. This is a trait characterized by: visualizing future needs and problems; being creative and innovative when generating new ideas; systematically looking at data; and planning and organizing tasks.

Business Leadership This is a measure of the tendency to use successful thinking strategies to solve problems and make decisions as a manager. This is a trait characterized by: using alternative modes of thinking; understanding ambiguous information by evaluating/revealing systematic data themes; having foresight in thought; and being good at the planning/execution of tasks.

Call Center Skills This simulation measures skills used in a customer contact call-center job. Individuals are asked to listen to simulated calls from customers and enter information into the computer while listening to callers. Specific skills that are measured include: data entry speed, typing accuracy and attention. The overall score for the simulation represents the total amount of information accurately processed by the individual.

Call Centre Data Entry Skills

This simulation measures skills used in a call centre job. Candidates are asked to listen to simulated calls from customers and enter information into the computer while listening to callers. Specific skills that are measured include: data entry speed, typing accuracy and attention. The overall score for the simulation represents the total amount of information accurately processed by the candidate.

Call Centre Retention This measures a candidate’s background, experiences, attitudes, judgments, and opinions that are associated with increased job tenure in entry-level call centre positions. This is reported as a separate score on the score report and is not included in the Overall Score.

Coaching and Development

This component measures the tendency to know how to be effective while engaging with direct reports. It includes the following behaviors: demonstrating trust and empathy, listening for facts as well as feelings, having influence over others without needing to resort to measures of control, providing constructive feedback, showing genuine interest in employee’s self-development, showing patience and encouraging employees to come up with solutions to their own problems.

Collective Work Orientation

This is a measure of the tendency to engage in behaviors that serve the well being of a group or organization. This includes the tendency to work well with others or as



part of a team; to be filled with a sense of moral obligations and a desire to do what is right for a group or organization; to conform to the norms of a group or organization, and to be reliable and dependable.

Collector Numerical Skills

This component measures the tendency to efficiently and effectively use numerical and analytical reasoning in collections positions. This component is characterized by the ability to analyze and compute numerical data in order to complete debt collecting activities and to assist clients with financial questions and transactions.

Competitiveness This is a measure of the tendency to evaluate one's own performance in comparison to others. This trait is characterised by: a desire to do better than others in many ways; an enjoyment of situations that can lead to a clear winner and loser; and a preference for an environment in which people are differentiated by accomplishments that come at a cost to others.

Confidence and Independence

This is a measure of the tendency to be comfortable and confident in situations that require one to work autonomously, especially in a sales environment. This trait is characterized by: confidence when approaching potential customers; enjoying the challenge of influencing others; and persuading prospective customers to commit to a purchase.

Confidence and Optimism

This component measures the tendency to have belief in one's own ability to get the job done. This trait supports optimism in the face of rejection and a feeling of being successful and competent in a variety of areas.

Conscientiousness This is a measure of the tendency to be aware of and follow company policies and procedures. This assessment includes questions about work-related attitudes and opinions about conscientiousness. Conscientiousness is characterized by: working in an organized manner; returning from meals and breaks on time; and working when coworkers are not working.

Consideration This is a measure of the tendency to express care about others' well being. This trait is characterized by: showing concern for others; demonstrating compassion, warmth, and sensitivity towards others' feelings and needs; and supporting or taking care of others in need.

Consideration This is a measure of the tendency to express care about others' well being. This trait is characterised by: showing concern for others; demonstrating compassion, warmth, and sensitivity towards others' feelings and needs; and supporting or taking care of others in need.

Contact Center Data Entry Skills

This simulation measures skills used in a contact center job. Candidates are asked to listen to simulated calls from customers and enter information into the computer while listening to callers. Specific skills that are measured include: data entry speed, typing accuracy and attention. The overall score for the simulation represents the total amount of information accurately processed by the candidate.



Contact Center Retention This measures a candidate's background, experiences, attitudes, judgments, and opinions that are associated with increased job tenure in entry-level contact center positions. This is reported as a separate score on the score report and is not included in the Overall Score.

Critical Thinking This is a measure of the tendency to make correct inferences on tasks that require critical evaluation of complex problems. This trait is characterized by: performing well on tasks requiring the production of written communications or presentation materials; identifying underlying issues or themes to problems; and generating effective solutions to problems.

Customer Focus This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Data Entry Accuracy This measures a candidate's ability to listen to and record information received from customers accurately. This is calculated by the following formula: Percent Accurate = Number of Correct/Number of Total * 100.

Data Entry Skills This is a measure of speed and accuracy when typing presented data into fields on a computer form. Specific skills that are measured include data entry speed, data entry accuracy, and error recognition.

Data Entry Speed This measures a candidate's ability to listen to and record information received from customers quickly. This is calculated by the number of gross keystrokes per minute typed by an applicant.

Debilitating Leadership Scoring low on this measure indicates the tendency to engage in various behaviors that may prove successful in changing others behavior in the short-term but are damaging over the long-term. These behaviors will ultimately cause the leader to fail or lose support of those around him or her. These include the tendency to be self-centered and egotistical, to use self-serving manipulation tactics, to micro-manage, to use power in an intimidating or threatening way, or to avoid confronting others by using passive-aggressive tactics in a self-serving way. In contrast, high scores on this measure indicate a reduced risk of displaying these undesirable characteristics.

Decision Making This component measures the tendency to effectively choose a course of action that is consistent with the available facts and constraints. This is characterized by the ability to identify issues and draw conclusions from the information provided.

Deductive Reasoning Ability

This assessment measures the ability to draw logical conclusions based on information provided, identify strengths and weaknesses of arguments, and complete scenarios using incomplete information. It provides an indication of how an individual will perform when asked to develop solutions after being presented with information, and whether they can draw sound conclusions from data. This form of reasoning is commonly required to support work and decision making in many different types of jobs at many levels.



This report provides information regarding an individuals’s ability to use sound logic to solve problems, strengthen arguments, and identify weaknesses in the propositions of others.

Dependability This is a measure of the potential to be responsible and dependable on the job. This assessment measures dependability through background and experience questions. This measure indicates whether an individual is likely to follow through on assignments and commitments; come to work at the expected time; and stay focused on his/her tasks.

Derailing Leadership This is measure of the tendency to use quasi-leadership tactics or to engage in various behaviors that may prove successful in changing others behavior in the short-term, but ultimately cause the leader to fail or loose support of those around him or her. These include the tendency to be self-centered and egotistical, to use self-serving manipulation tactics, to micro-manage, to use power in an intimidating or threatening way, or to avoid confronting others by using passive-aggressive tactics in a self-serving way.

Desire For Achievement This is a measure of the tendency to have a strong drive to realise personally meaningful goals. This trait is characterised by: being challenged by difficult goals; being energised by accomplishing goals; a desire to work hard to achieve goals; taking satisfaction from doing something difficult; and pushing one's self outside of one's comfort zone to achieve a goal.

Desire for Advancement This is a measure of the tendency to be ambitious in the advancement of one's career or position in organisational hierarchy. This trait is characterised by: a desire to get to the top levels of organisational hierarchy; a determination to succeed in one's chosen career path; a preference for advancement potential over job security; and a continual desire to get ahead of where one is currently in work and life in general.

Director Judgment This is a measure of the tendency to make good judgments about how to effectively respond to work situations. This is determined by scores derived from the candidate's responses to questions regarding situations one would likely encounter as a director.

Director Potential This is a measure of the tendency to have potential for success as a director across industry type and functional area. This is characterized by scores that are derived from the candidate's responses to questions regarding academic and social background, and aspirations concerning work.

Drive and Initiative This is a measure of the tendency to possess personal characteristics such as goal orientation, persistence, dominance, drive, and energy. This trait is characterized by: focusing effort to achieve or exceed sales quotas; working to find connections between the company's products and the customer's needs; directing conversation toward a commitment or sale; showing confidence even after a hard refusal/rejection; and striving to close a transaction every time.



Drive For Results This is a measure of the tendency to take a leadership role within an organization. This trait is characterized by: taking pride in reaching difficult goals; enjoying a fast-paced lifestyle; having high self-confidence in his/her abilities; and taking charge in group situations.

Drive For Results This is a measure of the tendency to take a leadership role within an organization. This trait is characterized by: taking pride in reaching difficult goals; enjoying a fast-paced lifestyle; having high self-confidence in his/her abilities; and taking charge in group situations.

Dutifulness This is a measure of the tendency to be filled with a sense of moral obligation. This trait is characterised by: a desire to do what is right; the practice of good business ethics; a desire to meet moral and legal obligations; and an adherence to a set of commonly held or societal laws.

Ego-Centered Scoring low on this measure indicates the tendency to be self-centered and appear egotistical. Low scores on this trait are characterized by: appearing overly involved with and concerned about one's own well being and importance; an inflated evaluation of personal skills and abilities; appearing condescending to others; and an attitude of entitlement to position and rewards. In contrast, high scores on this measure indicate a reduced risk of displaying these undesirable characteristics.

Emotional Control This is a measure of the tendency to be even-tempered. This trait is characterized by: the ability to stay calm and collected when confronted with adversity, frustration or other difficult situations; an ability to avoid defensive reactions or hurt feelings as a result of others' comments; an ability to be emotionally unaffected by external events that one has no control over; and not showing extreme positive or negative mood swings.

Emotional Resilience This is a measure of optimism, empathy, and emotional control. It shows a tendency to believe good things are possible, be even-tempered, and understand what others are experiencing. This trait is characterized by: a desire to listen, understand, and accept others' problems or opinions; an ability to communicate to others the understanding of their experiences; an ability to be respectful and nonjudgmental; a capacity to identify with others on an emotional level; the ability to stay calm and collected when confronted with adversity, frustration, or difficult situations; the ability to avoid being defensive; the absence of extreme mood swings; generally high spirits; and an attitude of enthusiasm, joy, and excitement.

Empathy This is a measure of the tendency to understand what others are experiencing and to convey that understanding to them. This trait is characterized by: a desire to listen to, understand, and accept othersâ€™ problems or opinions; an ability to understand the practical and emotional needs of others; an ability to communicate to others the understanding of their experiences; an ability to respond to others in a way that is non-judgmental and respects them as unique human beings and full contributors to society; an ability to 'feel with' as opposed to 'feel for' others; and a capacity to identify with others on an emotional level.



Energy Level This is a measure of the tendency to be highly active and energetic. This trait is characterised by: a need to keep busy by doing something at all times; a preference for a fast-paced lifestyle; and a tendency to avoid inactive events or situations.

Executive Potential This is a measure of the tendency to succeed in upper management positions across industry type and functional area. This is characterized by showing a strong academic and social background and high aspirations concerning work.

Facilitating Leadership This is a measure of the tendency to take a leadership role within the organization. It measures the tendency to take responsibility for guiding others' actions and getting others to view and do things in a certain way. This includes gaining support and commitment from others, taking charge when it is appropriate, mobilizing others to take action, and being persuasive.

Flexibility This component measures the tendency to work effectively despite changes in coworkers, settings, and environment. This trait is expressed as one's desire for variety and flexibility in work, and a comfort level in the midst of changing circumstances.

Focused Innovation This is a measure of the tendency to be innovative and creative, coupled with the tendency to examine applied problems systematically and logically. This trait is characterized by: being imaginative and inventive; being objective and purposeful; and producing novel solutions to problems encountered on the job, but not unrealistic or impractical ones.

Following Instructions This is a measure of the ability to follow detailed instructions and select the appropriate course of action. This component is characterized by the ability to understand a set of rules and choose the correct response based on these rules.

Healthcare Learning Ability

This is a measure of the tendency to efficiently and effectively use verbal and analytical reasoning in a healthcare work environment. This competency is characterized by the ability to learn work-related tasks, information, processes, and policies.

Healthcare Working With Information

This is a measure of the ability to efficiently and effectively use numerical and analytical reasoning to gather information and solve real world problems in a healthcare setting. This predicts the ability to learn work-related tasks, processes, and policies.

Impressing This is a measure of the tendency to try to make a good impression on others. This trait is characterised by: a desire to please others; a tendency to tell people what they want to hear; the use of flattery and craftiness to manipulate the impressions held by others; being cautious not to expose one's true self image; and not being frank and forthcoming.

Independence This component measures the tendency of a person's willingness to take action and to make decisions independently. This trait is revealed in: working effectively without



immediate supervision; not being overly dependent on help from others; and being resourceful in the face of challenges.

Individual Work Orientation

This is a measure of the tendency to engage in independent, sometimes self-serving, behaviours that can be beneficial in jobs that require a relatively high degree of independence. This includes the tendency to be autonomous; to be competitive; to take risks based on limited information; and to be ambitious in the advancement of one's career or position in the organisational hierarchy.

Influence This component measures the tendency of a person's effectiveness in directing and influencing others. This trait is characterised by: persuading and negotiating effectively with others; influencing others' decision-making; and coordinating others' efforts to accomplish work.

Initiative The respondent is more likely to this is a measure of the tendency to take action in a proactive, rather than reactive, manner. This trait is characterized by: a desire to take action where others might take a wait-and-see approach; a desire to find ways to get things started; a desire to volunteer to take on new responsibilities; and a willingness to take on new or additional challenges.

Innovation This component measures the tendency of one's creativity in working through problems and making decisions. This trait is seen as: producing novel solutions to problems; using imagination to create unique ideas or products; and logically applying multiple and inventive strategies when considering alternatives.

Innovativeness/Creativity This is a measure of the tendency to produce unique and original things. It is a measure of divergent thinking that is focused on the generation and output of unique ideas and expressions of ideas. This trait is characterized by: being inventive; being imaginative and; being expressive of ideas and feelings through original and unique output.

Interdependence This is a measure of the tendency to work well with others. This trait is characterized by: an ability to perform well in groups; a desire to work closely with others on shared work; active cooperation with others; a desire to build supportive networks of communication; flexible cooperation in conflict resolution situations; and a preference to work toward the goals of the group rather than individual goals.

Interpersonal This is a measure of the tendency to engage in interpersonal behaviors that are socially appropriate and which lead to positive relationships with others. This includes the tendency to be highly engaged by any social situation; to express care about others' well being; to understand what others are experiencing and to convey that understanding to them; to believe in and trust others; and to accurately perceive and understand the meaning of social cues and use that information to accomplish a desired goal.

Interpersonal Leadership This is a measure of the tendency to persuade and influence others. This trait is characterized by: building effective interpersonal relationships; developing skills in the areas of employee relations; coaching, motivating, and leading a team.



Interpersonal Nature This is a measure of the tendency to engage in interpersonal behaviours that are socially appropriate and which lead to positive relationships with others. This includes the tendency to be highly engaged by any social situation; to express care about others' well being; to understand what others are experiencing and to convey that understanding to them; to believe in and trust others; and to accurately perceive and understand the meaning of social cues and use that information to accomplish a desired goal.

Interpersonal Skills This is a measure of the tendency to have social and interpersonal skills. This scale measures the ability to understand both formal and informal social expectations, and the tendency to be outgoing, friendly, and approachable.

Intimidating Scoring low on this measure indicates the tendency to use power in a threatening way. Low scores on this trait are characterized by: acting cold and aloof; an abrasive approach to others, a bullying style; and the use of knowledge or power to create fear in or subdue others. In contrast, high scores on this measure indicate a reduced risk of displaying these undesirable characteristics.

Leadership Motivation This is a measure of the tendency to take a managerial role within an organization. This trait is characterized by: taking responsibility to guide others' actions and getting them to view/do things in a certain way; gaining their support and commitment; taking charge when it's appropriate; mobilizing others to take action; and being persuasive.

Leadership Potential This is a measure of the tendency to succeed as a leader. This is characterized by making judgments about the most effective leadership behaviors in specific work situations and by comparing response profiles to the profiles of employees who are known to be successful.

Leadership Professionalism

This is a measure of the tendency to have potential for professional success across industry type and functional area. This is characterised by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Learning Ability This is a measure of the tendency to efficiently and effectively use verbal reasoning, numerical and analytical reasoning, and spatial skills. This competency is characterized by the ability to learn work-related tasks, information, processes, and policies.

Learning Potential This is a measure of the potential for success in jobs across industry type and functional area. Candidates' responses to questions regarding developmental influences, educational and work history, and related values and attitudes are compared with response profiles from successful employees. These items are significantly related to a traditional cognitive test of learning ability.

Management Judgment This is a tendency to make good judgments about how to effectively respond to work situations. This is determined by scores derived from the candidate's responses to questions regarding situations one would likely encounter as a



manager.

Management Potential This component measures the tendency to make good judgements about how to respond to work situations effectively. This is determined by scores derived from the candidate's responses to questions regarding situations one would be likely to encounter as a manager.

Manipulation Scoring low on this measure indicates the tendency to be self-serving and sly. Low scores on this trait are characterized by: a tendency to try to cover up mistakes; the ability to protect oneself by shifting blame onto others; carefully sharing information to serve one's own purpose to the detriment of others; and a willingness to take advantage of others. In contrast, high scores on this measure indicate a reduced risk of displaying these undesirable characteristics.

Micro-Managing Scoring low on this measure indicates the tendency to over-manage once a person has advanced to higher levels of management. This trait composite is characterized by: staying involved in too many decisions rather than passing on responsibility; doing detailed work rather than delegating it; and staying too involved with direct reports rather than building teamwork among the staff. In contrast, high scores on this measure indicate a reduced risk of displaying these undesirable characteristics.

Micro-Managing This is a measure of the tendency to over-manage once a person has advanced to higher levels of management. This trait composite is characterised by: staying involved in too many decisions rather than passing on responsibility; doing detailed work rather than delegating it; and staying too involved with direct reports rather than building teamwork among the staff.

Monitoring This component measures knowing how to assess the effectiveness of a team's performance. This is characterized by the ability to track the progress and quality of work of the team members, identify poor or unacceptable performance, and recognize changes promptly.

Motivation This is a measure of the tendency to demonstrate motivated behavior that leads to successful work outcomes. This includes the tendency to be highly active and energetic; to take initiative in a proactive, rather than reactive, manner; to have a strong drive, a desire for achievement, and to realize personally meaningful goals.

Navigation This measures a candidate's interactions within a realistic call centre environment by providing a workspace that simulates multiple customer service-based applications running on a Windows desktop simultaneously.

Negative Affectivity This is a measure of the tendency to be generally unsatisfied with many things, including but not limited to work. This trait is characterised by: a tendency to be unsatisfied with one's position, organisation, pay, and other aspects of work; a general negative attitude; and a general dissatisfaction with one's life events and surroundings.



Numerical Calculation This is a measure of the ability to perform basic calculations quickly and accurately, including addition, subtraction, multiplication, and division. This is used to select workers for roles that require a basic competency in mathematics.

Numerical Reasoning This is a measure of the tendency to make correct inferences from business and job-relevant numerical data. This is characterized by: analyzing issues from multiple perspectives; detecting flaws in reasoning; and identifying the correct information. This is demonstrated by correctly answering word problems that refer to graphs, charts, or tables.

Openness This is a measure of the tendency to accept and respect the individual differences of people. This trait is characterized by: an understanding of the uniqueness of all people; a desire to understand different cultures, values, opinions, and belief systems; a mind set that all people have value; and an openness to the possibility that all human differences must not be either bad or good.

Optimism This is a measure of the tendency to believe that good things are possible. This trait is characterised by: showing high spirits in just about any situation; being happy, joyful, and excited about things; and demonstrating enthusiasm in challenging situations.

Passive-Aggressive This is a measure of the tendency to avoid confronting others, conveying acceptance or cooperation and yet appearing to behave in uncooperative and self-serving ways. This trait is characterised by: communicating or implying cooperation, conveying acceptance by lack of objection, or expressing support for another person's idea, but behaving in contradictory ways that serve ones self-interest or potentially undermines the efforts of others who are possible threats.

Perceptual Speed and Accuracy

This is a measure of the tendency to review and identify relevant pieces of data from a series of letters and numbers. This trait is characterized by: processing data quickly and accurately; producing both high quality and high quantity work; and determining similarities and differences in sets of data.

Persistence This is a measure of the tendency to set specific goals and work hard to achieve these goals. This trait is characterized by: suggesting the best solution for customer needs; being able to direct conversations towards a commitment/order/sale; and continuing to try if not successful the first time.

Persistence and Planfulness

This is a measure of the tendency to set specific goals and work hard to achieve these goals. This trait is characterized by: suggesting the best solution for customer needs; being able to direct conversations towards a commitment/order/sale; and continuing to try if not successful the first time.

Persistence and Planfulness

This is a measure of the tendency to set specific goals and work hard to achieve these goals. This trait is characterized by: suggesting the best solution for customer needs; being able to direct conversations towards a commitment/order/sale; and continuing to try if not successful the first time.



Planning & Execution This is a measure of the tendency to be good at the planning and execution of tasks or projects. It measures attention to detail, thoroughness, and the desire for accuracy. The tendency to be self-disciplined in one's approach to work is also a component of this measure. This includes being focused on processes and tasks, being planful and organized, and not being distracted easily.

Prioritizing This component measures the tendency to make the best use of the candidate's time and efforts as well as those of the candidate's team to reach team goals. This component is characterized by the ability to identify tasks and determine the importance of each task as it relates to the team's goals.

Problem Solving This component measures the tendency to efficiently and effectively use numerical and analytical reasoning. This component is characterized by the ability to solve complex problems, identify alternatives, and make reasoned decisions.

Process Monitoring This is a measure of the ability to respond to instrument feedback and monitor variations in a production process in order to maintain the process within specified control limits. This is characterized by: being mechanically inclined; understanding basic mechanical principles; and the ability to visualize the interrelationships of mechanical devices.

Production Problem Solving

This is a measure of the tendency to have problem solving and practical decision-making skills within a production environment, such as following procedural instructions and evaluating product specifications. This is characterized by the ability to understand verbal information and to make reasoned decisions.

Professional Potential This component measures the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Reliability This component measures the tendency of a person's responsibility for his/her own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.

Responsibility This is a measure of the tendency to be reliable and dependable. This trait is characterised by: a willingness to behave in expected and agreed upon ways; following through on assignments and commitments; keeping promises; and accepting the consequences of one's own actions.

Responsibility and Commitment

This is a measure of the tendency that the candidate will be dependable and take responsibility for his or her own actions. This trait is characterized by preferring to work systematically according to a plan and striving to follow through on commitments out of a desire to maintain the trust and respect of customers.

Retail Professionalism This component measures the tendency to have potential for professional success



across functional areas in the retail industry. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Retail Sales and Service Effectiveness

This measures the extent to which the candidate uses effective customer service techniques while focusing on maximising sales. This is characterised by: putting customers at ease, asking the right questions to identify customers' wants and needs, making appropriate product recommendations that match customer requirements, and finding opportunities to maximise sales.

Retention This is a measure of the tendency to display commitment, cautiousness, responsibility, and respect for authority. It predicts the likelihood that entry level candidates will stay on the job at least three months.

Revenue Recovery This is a measure of the tendency for success in collecting debt. This trait is characterized by: directing conversation toward a commitment to pay; showing confidence even after a hard refusal/rejection to pay debt; and striving to persuade customers to pay their debt.

Risk-taking This is a measure of the tendency to take chances based on limited information. This trait is characterized by: an enjoyment of situations with uncertainty; being entrepreneurial; deriving personal satisfaction from making decisions based on limited information; and being adventurous.

Safety Attitude This measure is an indicator of a person’s safety attitudes in the work place and is concerned with the degree to which an individual believes that he/ she can control his/ her own safety and the safety of others, shows the concern for the safety of themselves and others, and a tendency to consider risks before acting. This is characterised by taking precautions to avoid accidents; following safety procedures in the workplace and being proactive to ensure safety at work.

Sales Drive This is a measure of the tendency to possess personal characteristics such as goal orientation, persistence, dominance, drive, and energy. This suggests the likelihood of success in a sales environment. This trait is characterized by: focusing effort to achieve or exceed sales quotas; working to find connections between the company's products and the customer's needs; directing conversation toward a commitment or sale; showing confidence even after a hard refusal/rejection; and striving to close a transaction every time.

Sales Focus This is a measure of the tendency to suggest or show alternative solutions based on customer needs. This trait is characterized by: directing conversation toward a commitment/order/sale; showing confidence even after a hard refusal/rejection; and striving to close a transaction every time.

Sales Potential This is a measure of the tendency to have a combination of sales skills and experiences that predict success in sales positions. This is characterized by: showing alternative solutions based on customer needs; directing conversations toward a commitment/order/sale; showing confidence even after a hard



refusal/rejection; and striving to close a transaction every time. This is demonstrated by answering questions on a multifaceted measure relating to background, experience, and opinions.

Self Awareness/Self-Insight

This is the tendency to be aware of one's strengths and weaknesses. This trait is characterised by: self-insight into one's motives, needs, and values; an ability to avoid self-deception regarding strengths and weaknesses; an understanding of one's limitations; and the tendency to study and understand one's own behaviour.

Self Confidence This is a measure of the tendency to believe in one's own abilities and skills. This trait is characterised by: a tendency to feel competent in several areas; a tendency to demonstrate an attitude that one can succeed in endeavours; and a belief that one is capable and self-determined.

Self Confidence and Autonomy

This is a measure of the tendency to be comfortable and confident in situations that require one to work autonomously. This trait is characterized by: confidence when approaching potential customers; enjoying the challenge of influencing others; and persuading prospective customers to commit to a purchase.

Self Leadership This is the tendency to control emotions in the workplace as a manager. This trait is characterized by: acting with integrity; taking responsibility for his or her actions; and tolerating stress.

Self Management This is a measure of the tendency to be in control of one's attitudes and behaviors. This includes the tendency to be open to change and considerable variety; accept and respect the individual differences of people; to be generally satisfied with many things, including but not limited to work; to believe that good things are possible; to be even-tempered; to endure typically stressful situations without undue physical or emotional reaction; to believe in one's own abilities and skills; and to be aware of one's strengths and weaknesses.

Self Motivation This is a measure of the tendency to be even-tempered and responsible in the workplace. This trait is characterized by: being dependable; behaving in accordance with high ethical standards; being optimistic; and remaining relaxed in stressful situations.

Self-awareness/Self-insight

This is the tendency to be aware of one's strengths and weaknesses. This trait is characterized by: self-insight into one's motives, needs, and values; an ability to avoid self-deception regarding strengths and weaknesses; an understanding of one's limitations; and the tendency to study and understanding one's own behavior.

Self-confidence This is a measure of the tendency to believe in one's own abilities and skills. This trait is characterized by: a tendency to feel competent in several areas; a tendency to demonstrate an attitude that one can succeed in endeavors; and a belief that one is capable and self-determined.

Sense of Duty This component measures a person's tendency to acknowledge and respect



authority, and to accept and comply with rules. This trait is demonstrated by: trustworthiness; protecting sensitive or confidential information; following required procedures; and honoring one's commitment to the organization.

Service Orientation This measures a candidate's tendency to focus on meeting customers' needs in a simulated telephone call context. This includes the tone and language used to respond to customers' questions, apologising when appropriate, and providing solutions that directly relate to customers' requests.

Service Professionalism This component measures the tendency to have potential for success across industry type and functional area. This is characterised by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Sociability This is a measure of the tendency to be highly engaged by any social situation. This trait is characterised by: being friendly; a desire to be involved in situations with high opportunity for interpersonal interaction; an enjoyment of other people's company; and a need to interact with others frequently throughout the day.

Social Astuteness This is a measure of the tendency to accurately perceive and understand the meaning of social cues and use that information to accomplish a desired goal. This trait is characterised by: an ability to detect social cues and interpret how these social cues are related to the underlying motives of other people; a desire to understand how others might act based on their intentions, motivations, and concerns; and an ability to read and respond to the positions of others in a given situation.

Stress Tolerance This is a measure of the tendency to endure typically stressful situations without undue physical or emotional reaction. This trait is characterised by: being free from anxiety; not worrying excessively; demonstrating a relaxed approach to stressful situations; and an ability to tolerate stress imposed by other people or circumstances.

Tactful Problem Solving This measures a candidate's tendencies to engage in problem solving with customers in the context of simulated telephone calls. This includes acquiring necessary information from both customers and systems to understand the nature of the problem, working through ambiguity to determine the correct answer, and tactfully explaining the resolution of the situation to customers.

Taking Charge This is a measure of the tendency to take a leadership role. This trait is characterized by: a desire to direct the activities of others; an ability to mobilize others to take action; a desire to take a leadership role; a desire to step forward when there is no clear leader; and a willingness to take responsibility for guiding others' actions.

Team Management This is a measure of the tendency to be successful at working in a team. Scores are derived by having candidates make judgments about the most effective teamwork behaviors in specific work situations. This trait is characterized by: the ability to work



well with a diverse team of people; persuade and gain commitment from others; and motivate and lead others in a team. This is determined by comparing response profiles to those who are known to be successful at working in teams.

Teller Numerical Skills This component measures the tendency to efficiently and effectively use numerical and analytical reasoning to complete customer banking transactions. This component is characterized by the ability to analyze and compute numerical data in order to assist customers with financial questions and transactions.

Thinking This is a measure of the tendency to use successful thinking strategies to solve problems, make decisions, and create unique ideas or work products. It measures the tendency to be open both to multiple ideas and to using alternative modes of thinking; to produce unique and original things; to understand ambiguous information by analyzing and detecting the systematic themes in the data; and to have foresight in one's thinking.

Thoroughness This component measures the tendency to be thorough and precise in approaching work and personal activities. This trait is characterized by: being accurate; finding and correcting errors; and maintaining order in work and personal affairs.

Thought Agility This is a measure of the tendency to be open both to multiple ideas and to using alternative modes of thinking. It is a measure of divergent thinking that is focused on the input and processing of information. This is a trait characterized by: thought flexibility; the ability to think things through by looking at many perspectives; the desire to draw out ideas from others; and a willingness to consider othersâ€™ ideas along with oneâ€™s own.

Thought Focus This is a measure of the tendency to understand ambiguous information by analyzing and detecting the systematic themes in the data. It is a measure of convergent thinking that is focused on the input and processing of information. This is a trait characterized by: analytical and logical thinking ability; the ability to find patterns in data that may seem initially unsystematic or ambiguous; a desire to focus on finding a single best answer rather than proposing multiple possibilities; a preference for objective rather than subjective input; and a desire to use a systematic approach to guide thinking.

Trust This is a measure of the tendency to believe that most people are good and well-intentioned. This trait is characterized by: a belief in the goodness of people; a belief that most people are trustworthy; and not being skeptical or cynical about the nature of peoples' intentions and behaviors.

Typing Skills This is a measure of speed and accuracy in typing text presented on the computer screen. The overall score is based on the total number of keystrokes, time taken, and number of errors made when typing six passages. The following method is used to determine the Net Words Per Minute score: Net Words Per Minute = ((Gross Words Per Minute * Time Taken) - Total Errors) / Time Taken

Verbal Reasoning This is a measure of the ability to efficiently and effectively use verbal reasoning.



This trait is characterized by the ability to verbally explain complex information to others; the ability to understand complex relationships; and the ability to utilize a broad vocabulary.

Vision This is a measure of the tendency to have foresight in one's thinking. This trait is characterized by: the ability to visualize outcomes; the tendency to think in a holistic manner; taking into account all variables that will affect future events; the tendency to take a long range perspective in one's thinking; and the ability to anticipate future needs, problems, obstacles, eventualities, and outcomes.

Work Focus This is a measure of the tendency to be self-disciplined in one's approach to work. This is a trait characterized by: efficient work habits; being planful and organized; being focused on the process of task implementation; being able to concentrate on what is most important at the moment; not being distracted easily by others' or one's own boredom; and not procrastinating on tasks that are unpleasant or not very exciting.

Working with Information This measures the ability to efficiently and effectively use numerical and analytical reasoning to gather information and solve real-world problems.