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Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Deutsche Lufthansa AGAxel Goos, FRA OZ1/E15. Oktober 1998
Deutsche Lufthansa AG
System Operations Control Center
Processes and IT Systems
AGIFORS 2000 - Budapest/Hungary
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Topics of this presentation
• How are we organized?
• How we do OPS control?
• Which systems do we use?
• Visions for the near future?
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Activities Y2K
Finally we can go on with our normal job!And what about Y2K + 1?
Let me move some months back in time...
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Quantity Figures
Cityline
Ground Events
Condor
Lufthansa Cargo
FlightsAircraft
Lufthansa 225 1000 450
52 500 -
44 150 50
20 100 -
4 Different SOC‘s!
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Quantity Figures
Cityline
Ground Events
Condor
Lufthansa Cargo
FlightsAircraft
Lufthansa 225 1000 450
52 500 -
44 150 50
20 100 -
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Processes
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Timeframe of Workflow
1 day 3 days 4 weeks2 days
Flight Scheduling
CommercialCoordinator
Maintenance Control
Flight Planning
Operations Control
Crew Control
DoO
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
In former times they have been located in differentfloors/buildings:
• Flight planning / Dispatch
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
In former times they have been located in differentfloors/buildings:
• Flight planning / Dispatch
• OPS control / Short-range flight scheduling
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
In former times they have been located in differentfloors/buildings:
• Flight planning / Dispatch
• OPS control / Short-range flight scheduling
• Maintenance control
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
In former times they have been located in differentfloors/buildings:
• Flight planning / Dispatch
• OPS control / Short-range flight scheduling
• Maintenance control
• Crew Control
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
In former times they have been located in differentfloors/buildings:
• Flight planning / Dispatch
• OPS control / Short-range flight scheduling
• Maintenance control
• Crew Control
Communication problems! Different data sources!
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
Operations Control
Flight Scheduling
IT SupportStatistics
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
MaintenanceControl
Operations Control
Flight Scheduling
IT SupportStatistics
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
New OPS Control Center
Flight Planning
MaintenanceControl
Operations Control
Crew Control
Flight Scheduling
IT SupportStatistics
Now:People are workingtogether.
Future:Link the systemscloser together!
Goal:Develop globalsolution (not onlyn local solutions)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
Computer Systems
STORM (based on AIROPS)
STORM (based on AIROPS)
STORM (based on AIROPS)
LIDO
STORM (based on AIROPS)
CAS, DAYSY
OBELISK
Flight Scheduling Flight Scheduling
Commercial Coordinator Commercial Coordinator
Maintenance Control Maintenance Control
Flight Planning Flight Planning
Operations Control Operations Control
Crew Control Crew Control
Data Warehouse Data Warehouse
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Gantt Chart
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: OPS-/Maintenance Control
• Based on AIROPS from SDT
• Client-server-architecture
• 2 HP K210 Server with MC/ServiceGuard
• 30 Client Workstations (HP B1000, 512MB, 9.3 GB Disk, 4 screens)
• Interfaces to host systems and other UNIX systems
• Decision support subsystem
• Intranet components
• Used at: LH, Condor, Condor Berlin, LH Technik, Condor Cargo Technik
• Maintenance: MPP Consulting
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Decision Support
• Based on AIROPS from SDT
• Client-server-architecture
• 2 HP K210 Server with MC/ServiceGuard
• 30 Client Workstations (HP B1000, 512MB, 9.3 GB Disk, 4 screens)
• Interfaces to host systems and other UNIX systems
• Decision support subsystem
• Intranet components
• Used at: LH, Condor, Condor Berlin, LH Technik, Condor Cargo Technik
• Maintenance: LH Systems GmbH
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Decision Support
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers, ATC-critical airports, aircraft as reserves)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers, ATC-critical airports, aircraft as reserves)• Slot monitoring
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers, ATC-critical airports, aircraft as reserves)• Slot monitoring• Interface to LIDO (weather data, notams, slots, aircraft and airport data)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers, ATC-critical airports, aircraft as reserves)• Slot monitoring• Interface to LIDO (weather data, notams, slots, aircraft and airport data)• Interface to DAYSY (evaluation of what/if scenarios)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers, ATC-critical airports, aircraft as reserves)• Slot monitoring• Interface to LIDO (weather data, notams, slots, aircraft and airport data)• Interface to DAYSY (evaluation of what/if scenarios)• Automatic telex generation (check planning, aircraft restrictions)
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Plans for Enhancements
• Achieve better punctuality (groundtime buffers, ATC-critical airports, aircraft as reserves)• Slot monitoring• Interface to LIDO (weather data, notams, slots, aircraft and airport data)• Interface to DAYSY (evaluation of what/if scenarios)• Automatic telex generation (check planning, aircraft restrictions)• Evaluation of scenarios to provide cost and yield information
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
STORM: Intranet Site
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK: Architecture
Extraction of Data:Interfaces to
operative systems
Intranet Site Reporting(internal, press, IATA, AEA, etc.)
Analysis(Seagate HOLOS)
Applications
OBELISKOBELISK Data WarehouseData Warehouse
Consolidation
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK: Data Catagogue
• STORM/OPS (in future: STORM/TANGO)• WAB (Weight and Balance)• FDL (Flight Data Load)• CKI (Check-In System)• ATHOS (Flight Scheduling System)• WTS (World Tracer System)• RES (Reservation System)• DAS (Tow Movements)• DLK (Datalink - ACARS)• TEFLOS (Pax, Load, Baggage Data• ...
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Intranet: Flight Information
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Intranet: Aicraft Rotation
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Intranet: MVT/Change Messages
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Warehouse: Delay Airports
DelayedPax
DelayedLegs
DimensionDelays: All
DimensionTime: 1. half 98
DimensionAirports
AllPax
AllLegs
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Warehouse: Delay Groups
DimensionAirport: FRA
DimensionDelays
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Warehouse: Delay Codes
Details viaDrill Down
Deutsche Lufthansa AG
Axel Goos, FRA OZ1
OBELISK Warehouse: Multidimensional Analysis
• Delays and punctuality
• Groundtimes
• Robustness/stability of schedule
• Handling/usage of reserves