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DEVELOPING AN ISP FOR HOTEL INDUSTRY:
A CASE STUDY ON PUTRA PALACE HOTEL
A report submitted to the Graduate School in partial
fulfillment of the requirement for the
Degree Master of Science (Information Technology)
Universiti Utara Malaysia
BY
Nor Kamaliah Khalmis
0 Nor Kamaliah Khamis, 2003. All right reserved
PERMISSION TO USE
In presenting this thesis in partial fulfillment of the requirement for a
postgraduate degree from Universiti War-a Malaysia, I agree that the University
Library may make it freely available for inspection. I further agree that permission
for copying of this thesis in any manner, in whole or in part, for scholarly purposes
maybe granted by my supervisor, in their absence, by the Dean of the Graduate
School. It is understood that any copying or pubhcation or use of this thesis or parts
thereof for financial gain shall not be allowed without my written permission. It is
also understood that due recognition shall be given to me and to Universiti Utara
Malaysia for any scholarly use which may be made of ay material from my thesis.
Requests for permission to copy or to make other use of material in this
thesis, in whole or in part, should be addressed to:
Dean of Graduate School
Universiti Utara Malaysia
06010 UUM Sintok
Kedah Darul .Aman.
ABSTRACT
This thesis describes a study on developing Information Strategic Plan (ISP) for
Hotel Industry, where Putra Palace Hotel as the case study, through the use of a well-
known and popular information strategic planning methodology, Information
Engineering (IE). This thesis analyzed the main and important functions for the
whole department in Putra Palace Hotel. Deciding which new systems to build
should be an essential component for the organizational process because few hotels
operate today without the aid of information technology (IT) and information
systems (IS). The hotel industry needs to develop an information strategic plan to
support their business plan. This study adopted the planning and analysis phase in
IE. In the first phase of IE, top management goals and critical success factors
(CSFs) are gathered. The output of the study is the application systems portfolio
derived from the analysis phase. Through ISP, hotel industry can use the
application systems portfolio to achieve their mission, vision and goals and at the
same time can prioritize the systems according to their financial budget and
constraints.
ABSTRAK
Tesis ini membincangkan tentang membangunkan Perancangan Maklumat Strategik
bagi industri hotel, di mana Hotel Putra Palace sebagai kajian kes, dengan
menggunakan metodologi Kejuruteraan Maklumat. Kajian ini mengena.lpasti fungsi-
fungsi utama dan penting bagi setiap jabatan di Hotel Putra Palace. Membuat
keputusan mengenai sistem baru yang perlu dibangunkan merupakan komponen
utama kepada proses organisasi kerana kebanyakan hotel yang beroperasi pada mass
kini tidak menggunakan bantuan teknologi maklumat dan sistem maklumat. Industri
hotel perlu membangunkan Perancangan Maklumat Strategik untuk menyokong
perancangan pemiagaan mereka. Kajian ini mengadaptasi fasa perancangan dan
analisis dalam kejuruteraan maklumat. Dalam fasa pertama, matlamat pihak
pengurusan dan faktor-faktor kejayaan kritikal diperolehi. Hasil kajian adalah
portfidio aplikasi sistem yang diperolehi dalam fasa analisis. Dengan terhasilnya
Perancangan Maklumat Strategik, industri hotel dapat menggunakan porffolio
aplikasi sistem untuk mencapai misi, visi, dan matlamat organisasi dan pada masa
yang sama dapat mengutamakan sistem yang perlu dibangunkan mengikut
peruntukan kewangan dan kekangan-kekangan.
. . .1 1 1
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