Conflict ResolutionDeveloping the Bridge Builder and Peacemaker in All of Us

Presented by:Tamra Goodall CPS/CAPInternational Vice President

Conflict Resolution

CONFLICT

AND

CONFLICT RESOLUTION

The Joy of Conflict Resolution, Transforming Victims, Villains and Heroes in the Workplace and at Home

by Gary Harper

Ethics 101 by John Maxwell

Walk the Talk by Eric Harvey & Steve Ventura

Personal Experiences

Conflict Resolution

Source Materials For This Presentation:

Conflict ResolutionSelf

Actualization

Esteem Needs

Belonging Needs

Safety Needs

Physiological Needs

Maslow’s Hierarchy of Needs

Conflict Resolution

Belonging Needs

Esteem Needs

How Maslow’s Hierarchy Of Needs Relates To Conflict:

Conflict Resolution

VICTIMS, VILLAINS & HEROES

Conflict Resolution

VICTIM

HERO VILLAIN

The Drama Triangle

Conflict Resolution

Conflict Resolution

Conflict Resolution

Conflict Resolution

THE ROAD TO

RESOLUTION

Conflict Resolution

VICTIM

HERO VILLAIN

TheProble

m

The Circle of Resolution

Conflict Resolution

BEGIN BY LISTENING

Conflict Resolution

5 Steps To Conflict Resolution / Collaboration:

#1Setting the Stage

How Are We Going To Approach This?

Conflict Resolution

5 Steps To Conflict Resolution / Collaboration:

#2Share Our Stories

How Do We See Each Other’s Situation?

Conflict Resolution

5 Steps To Conflict Resolution / Collaboration:

#3Creating An Agenda

What Do We Need To Discuss And Resolve?

Conflict Resolution

5 Steps To Conflict Resolution / Collaboration:

#4Explaining Interests And Needs

What Do We Each Need In A Solution?

Conflict Resolution

5 Steps To Conflict Resolution / Collaboration:

#5Solving The Problem

What Are Our Options And Who Will Do What When?

1. Setting The Stage2. Sharing Our Stories3. Creating An Agenda4. Exploring Interests And Needs5. Solving The Problem

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To Summarize The Process:

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WHEN YOU HIT THE WALL

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PUTTING IT TOGETHER

Conflict Resolution

“Questions, Comments, Fears, Anxieties”

Jeff Neurauter, IAAP Parliamentarian

Conflict Resolution

CONFLICT DIAMONDS

Conflict Resolution

THANK YOU