Development Programme 2008

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LONDON DEVELOPMENT CONFERENCE 2008

TUESDAY 9 DECEMBER 2008

BUSINESS DESIGN CENTRE, 52 UPPER STREET, N1 0QH

ALL CHANGEDEVELOPING OUR DYNAMIC CITY

Delegate bagssponsored by

Conference sponsored by

WHY ATTEND?

Despite the upheaval in the global financial markets,the capital remains the economic powerhouse of thecountry and is experiencing economic and populationgrowth on a massive scale. This is expected tocontinue over the coming years, presenting bothchallenges and opportunities. At the heart of these ishousing.

Current projections show that there will be asignificant shortfall in homes. This is particularly acutefor those on low and moderate incomes and for thekey workers needed to underpin London's economicgrowth. There is a huge backlog of unmet needamongst today's homeless: people with the potentialto become tomorrow's key workers.

This conference explores the key challenges facing allstakeholders responsible for housing in London. Onlyby working together more efficiently and effectivelywill these challenges be met.

WHO SHOULD ATTEND?

The conference is aimed at housing associations, theirpartners in local, regional and central government,property developers, landowners, architects, urbanplanners, housing contractors, consultants, suppliers,and anyone who wishes to receive a concise, one-dayupdate on what is going on within a developingLondon.

CONFERENCE SPONSORS

The National Housing Federation London wishes tothank the overall conference sponsors Higgins, thedelegate bag sponsors Bugler Developments, and thedrinks reception sponsors FST Solicitors for theircontinued support.

CONTENTS

Programme 2

Workshops 3

Plenary speakers 7

Our sponsors 9

Booking information 10

Conference fee 10

Booking form 11

LONDON DEVELOPMENT CONFERENCE 2008 . BUSINES

DisclaimerThe programme is correct at the time of going to print.However, changes may have to be made due tocircumstances beyond our control. The NationalHousing Federation reserves the right to change thedetails of this event without notice. In the unlikely eventof cancellation, liability is limited to conference feesonly. There will not be any refund offered for otherexpenses incurred.

PROGRAMME

08:45 Registration and refreshments

09:30 Conference welcome and Chair's introduction

Meera Bedi, Chair, National Housing FederationLondon Development Group and Director ofDevelopment and New Initiatives, Housing forWomen

09:35 Opening plenary address

David Orr, Chief Executive, National HousingFederation

Despite the credit crunch, demand for affordablehousing continues to grow and supply of marketand affordable homes keeps falling. So what arethe challenges facing the housing associationsector over the next five years? Is affordablehousing 'recession proof'? Housing associationsinvest millions of pounds every year on non-housing initiatives to create sustainableneighbourhoods. What are the key findings fromthe Federation's Neighbourhood Audit? What dothe new Homes and Community Agency andTenants Services Authority mean for the housingsector? As the new president of European SocialHousing organisation, CECODAS, what lessons canLondon learn from Europe in tackling the housingcrisis?

09:50 Key note address:Homes and Communities Agency: a new era inhousing and regeneration

Sir Bob Kerslake, Chief Executive Designate, Homesand Communities Agency Set Up Team

The new Homes and Communities Agency (HCA)will be the biggest regeneration agency in Europe,charged with driving up housing supply, carryingout public sector land assembly and co-ordinatingbillions of pounds worth of investment in widerinfrastructure improvements. What role does theHCA expect housing associations and otherorganisations in London to play? What role willthe HCA play in regenerating the Thames Gatewayareas?

10:10 Key note address:Building a better London

Mayor Boris Johnson, Mayor of London

London is growing fast, which in turn brings hugesocial, environmental and economic challenges.How will the Mayor frame his housing andplanning policies to address the complex housingchallenge?

10:30 Question time with David Orr, Sir Bob Kerslakeand Mayor Boris Johnson

11:00 Refreshment break

11:25 Workshops 1 - 5

12:40 Lunch

13:40 Plenary 2:Transforming people and places through housingdevelopment

Margaret Beckett MP, Housing Minister (invited)

More affordable housing is desperately needed in London. With housing issues at the top of theGovernment agenda, in particular the need tomeet the 3 million homes target by 2020, what arethe likely impacts of the global credit crunch onthe housing and financial markets? Whatmeasures are the Government putting in place tomitigate the effects on the housing sector andwhat role should housing associations play? Whatcan the housing sector expect from the newHomes and Communities Agency and the TenantsServices Authority?

14:40 Refreshment break

15:05 Workshops 6 - 10

16.20 Closing plenary:A vision for a growing city: building a better future

Shaun McCarthy, Director, Action Sustainability and Chair for Sustainable London 2012

London has a unique position both nationally andregionally. The Capital is a key engine of economicgrowth for the country as a whole and despite thecredit crunch gloom, the city continues toexperience population growth, and this is expectedto accelerate over the coming years. An exampleof this would be the opportunity and threat createdby the staging of the Olympics in 2012. The centralproposition for London 2012 is the regeneration ofEast London and a sustainable legacy. Can this beachieved and what could go wrong?

16:55 Conference round up and close

Meera Bedi, Director of Development and NewInitiatives, Housing for Women

17.00 Drinks reception Sponsored by FST Solicitors

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NESS DESIGN CENTRE . TUESDAY 9 DECEMBER 2008

MORNING WORKSHOPS

W1 Making service charges affordable on high density,mixed tenure developments

The National Housing Federation, East ThamesHousing Group and the Housing Corporationcommissioned Cambridge University to assess theimpact of escalating service charges on new highdensity, mixed tenure housing developments and theassociated problems of affordability faced by landlordsand tenants alike. The aim of this research was tobear down on service charge costs whist maintainingquality services. The results of this work together withrecommendations and good practice will be discussedat this session by the consultants.

The final report will evaluate the relationship betweenincreasing housing densities, dwelling mix and builtform, the incidence of service charges, and whethercurrent developments are required to producecommunal or semi public amenities, the costs ofwhich are met from service charges. It also considersthe affordability of service charges to tenants and lowcost home ownership purchasers, and the eligibility ofdifferent service charges elements for Housing Benefitpurposes.

Speakers:Michael Jones, Research Associate, Cambridge Centrefor Housing and Planning ResearchAndrew Beharrell, Director, Pollard Thomas EdwardsArchitects

Chair:Dave Woods, Director of Development, Octavia Housingand Care

W2 The art of defects management - Zero defects in aperfect world

The challenge for the housing sector is to deliver 3million homes by 2020. Future generations will notthank the sector if the growth in housing supply isachieved by delivering large numbers of poor qualityhomes. If new housing is poor in design orconstruction, it will be expensive to resolve and willincrease dissatisfaction for the customers andproviders. Escalating management and maintenancecost will be the result.

Housing represents 59% of the nation's wealth anddefects in design or construction are a huge drain onthis investment. What measures should the housingsector adopt to achieve 'zero defects' to eliminatefuture maintenance costs?

When defects do arise, what is the best way of dealingwith them to maintain a high level of customersatisfaction?

Speakers:Michele Haniotis, RIBA, BSc (Arch), B. Arch , M. Sc (CM),Director, Walker Management LimitedTracey Gaylor, Aftersales Admin Manager,Higgins ConstructionMartin Barnes, Construction Manager, Higgins Construction

Chair: Ben Wood, Regional Development Director (London and South East), Servite Houses

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W3 Land banking - Understanding the process andavoiding the pitfalls

With the current state of the housing market, what arethe pitfalls that the development industry should beaware of when land banking? The value of landdepends on many factors such as its location, whetherit has planning consent or not, the cost of building andthe value of the finished houses. Does the currentfinancial turmoil represent a risk or an excellentopportunity to purchase land at knock down prices?This session will look at some of the challengesinvolved in identifying and purchasing land so that itcontinues to maintain its value in the future.

Speakers:John Hughes, Group Development Director, Notting Hill HousingJim Ward, Director - Residential Research, Savills

Chair: Kevin Hartnett, Group Development Director, Swan Housing Association

W4 Improving standards and quality in housingdevelopment

In a recent CABE audit of design and quality, 29% ofnew housing developments were judged to be'mediocre' or 'poor' and should not have got planningpermission. Help is at hand with two new publications:the Federation's Guide to Standards and Quality inDevelopment and the Housing Corporation's AchievingBuilding for Life, both authored by HATC Ltd. The guidesets standards for skills, managing the designprocess, urban design, internal design, shared /communal areas, costs in use and accessibility, aswell as providing an overview of the Code forSustainable Homes. The Housing Corporation's publication develops the guidance on urban design,specifically addressing the 20 questions in CABE'sBuilding for Life.

This session will provide delegates with an invaluableintroduction to urban design, specification and qualityprocesses across the range of development issues.

Speakers:Andrew Drury, Managing Director, HATC LtdDave Norris, Head of Procurement & Innovation, FamilyMosaic

Chair: Bunmi Atta, Director of Development: London,AmicusHorizon

W5 European Union Procurement - Navigating the OJEUprocess

The purpose of the EU procurement rules is to openup the public procurement market and to ensure thefree movement of goods and services within the EU.The rules apply to purchases that are above setmonetary thresholds. Where the regulations apply,contracts must be advertised in the Official Journal ofthe EU.

With the affordable housing sector set to spend £8.4billion of public subsidy over the next 3 years andbillions more on maintenance, construction work,repair and maintenance works, frameworkagreements can bring huge benefits.

This session will consider the benefits of frameworkagreements and how to go about setting one up. It willalso include how to manage a framework agreementand the suitability of these agreements for smallerorganisations procuring works which fall below the EUmonetary threshold. The session will also explore theprocesses involved in meeting the EU procurementdirectives and how to avoid the pitfalls.

Speakers:Lindy Morgan, Director, Sovereign DevelopmentConsortiumRebecca Rees, Solicitor, Trowers and Hamlins

Chair: Maggie Lynch, Development Manager (Special Projects),Metropolitan Housing Partnership


AFTERNOON WORKSHOPS

W6 Credit crunch and the housing market - What impacton London?

The impact of the global credit crunch on the widereconomy and particularly on the housing market looksset to continue. We are seeing house prices fall, butdifficulties in securing mortgages and increasingnumbers of repossessions will mean more peoplewanting access to affordable housing.

Is it time for the house building sector, lenders andfinancial institutions to come up with innovative andflexible range of products to address the currenthousing market conditions? What intervention shouldcentral Government make to help the housing sector?

This session will consider the future of Londonhousing development and the effects of the creditcrunch on housing development in the capital.

Speakers:Richard Donnell, Director of Research, HometrackKelvin MacDonald, Consultant

Chair:Gareth Jones, Group Development Director, OriginHousing Group

W7 Continuous market engagement to deliver affordablehousing

Last year, the Housing Corporation's investmentprogramme delivered 51,095 new affordable homes,3,832 more than the target and 25% more than theprevious year. The housing sector is in the midst of ahousing market downturn and there is no sign of howlong this crisis will last. Over the next three years, theHomes and Communities Agency (HCA) will bespending £8.4 billion, the largest investment in itshistory, to deliver 155,000 new affordable homes. Canthe HCA's targets be achieved in the current uncertainmarket?

The Housing Corporation has taken heed of thecurrent situation and set up a National Clearing Houseto give feedback to developers and other organisationsthat can come up with significant offers of housingstock. It has also introduced continuous bidding sinceSeptember whereby housing providers will be able tobid for schemes at any time for quick decisions. Willthis level of additional flexibility from the HousingCorporation make a sizable difference to the housingmarket?

Speakers:Dale Meredith, Group Development Director, SouthernHousing GroupJackie Jacobs, Head of Investment (programmemanagement), Housing Coporation and future Homesand Communities Agency

Chair:Ian Beckett, Director of Development and Regeneration,Gallions Housing Association

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W8 Planning policy in London: planning obligations and space standards

National and regional planning policy is changing. Thenew Planning Policy Statement (12) on local spatialplans means that local plans must now be more firmlybased on shared vision created with the involvement ofpublic agencies, businesses, voluntary groups andlocal people. The purpose is to ensure that anydevelopment meets the needs of local communities aswell as national standards on sustainabledevelopment.

In London, the new Mayor has published 'Building aBetter London’, his initial thinking on London's spatialplans. We will see some drastic changes to housingand planning policy. What impact will national andregional planning policy have on housingdevelopments in the Capital?

Speakers:Chris Marsh, Managing Director, Christopher Marsh & Co LtdAndrew Barry-Pursell, Head of London Plan, GLA TBC

Chair:Daniel Kaye, Investment Director, Guinness Trust

W9 Sustainable technologies: renewable energy systems in social housing

Construction and the built environment currentlyaccounts for around half of all carbon emissions in theUK. No building, space or place can be consideredwell designed if it does not contribute significantly toenvironmental, social and economic sustainability.

In new and existing homes, the proportion of energysupplied by renewable technologies can be increased.What contribution can renewable energy play inreducing carbon emissions? Are there longer termfinancial savings for developers and customers?

This Federation commissioned research, which will belaunched at this session, gives practical guidance todevelopers on how to meet renewable energy targets;evaluates which technologies might be suitable forcertain types of sites and buildings; and identifiessources of additional funding to promote the use ofrenewable technology.

Speakers:Catherine McNab, Senior Project Manager, CreativeEnvironmental NetworksMatt Bailey, Project Coordinator, CreativeEnvironmental NetworksSundeep Pawar, Sustainability Manager, Gallions

Chair:Dominic Whiston, Head of Development (West), GenesisHousing Group

W10 Keeping on top of residential costs and trends

With the slowing down of the housing market and thedrive to achieve value for money, the need to ensurethat development costs are appropriately andaccurately managed has never been greater. Quantitysurveyors now have to provide an expanding range ofservices including advice on development feasibility,procurement routes and contractual management.

Are you responsible for estimating and monitoringconstruction costs and ensuring that the projectcompletes within an agreed budget? Do you add valueto the development project with your advice onstrategic and detailed cost planning and procurementof construction services? If so, this session willhighlight good practice which shows how to add valueto design solutions that optimise cost andprocurement opportunities. It will also coverassessment of completed work costs and establishingthe total cost and spend profile of the project over itsanticipated life span.

Speakers:Gerad Cook, Partner and Head of Private ResidentialSub-Sector, Davis LandonPaul Donlan, Partner and Head of Davis Langdon’sAffordable Housing Sub-Sector, Davis Landon Mark Adams, LLP Partner, Appleyard and Trew

Chair:Mairead Mooney, Asset Development Manager,Innisfree Housing Association


PLENARY SPEAKERS

Boris Johnson

Boris Johnson was born in June 1964in New York. His family moved toLondon when he was five years old.

Few Londoners have entirely Englishdescent, and Boris is no exception.He describes himself as a 'one manmelting-pot', with French, Turks and

Germans among his ancestors.

Boris went to primary school in Camden and wassubsequently educated at the European School in Brussels,Ashdown House and then at Eton College. He later readClassics at Balliol College, Oxford as a Brackenburyscholar. During his time at Oxford University he becamepresident of the prestigious Oxford Union. After graduatinghe moved back to London.

Much though he envies and admires the City, he lasted aweek as a management consultant before becoming atrainee reporter for The Times. His career in journalismhas seen him undertake various jobs. After a short time asa writer for the Wolverhampton Express and Star, he joinedThe Daily Telegraph in 1987 as leader and feature writer.From 1989 to 1994 he was the Telegraph's EuropeanCommunity correspondent and from 1994 to 1999 heserved as assistant editor. His association with TheSpectator began as political columnist in 1994. In 1999 hebecame editor of the paper and stayed in this role untilDecember 2005.

Besides his work as a journalist, he has published severalbooks, including 'Lend Me Your Ears, Friends, Voters andCountrymen', an autobiographical account of hisexperience of the 2001 election campaign, and a novel,'Seventy-Two Virgins'.

He regularly appears on TV and has been a contestant onHave I Got News For You. He has also produced a series onRoman History from his book of the same name, TheDream of Rome.

In 2001 he was elected MP for Henley on Thames, replacingMichael Heseltine. He has held shadow government postsas Vice Chairman, Shadow Minister for the Arts andShadow Minister of Higher Education. In July 2007, BorisJohnson resigned from his position as shadow educationsecretary so that he would be free to stand as Conservativecandidate for Mayor London. He resigned as MP for Henleyshortly after becoming Mayor of London.

As well as being a passionate cyclist, he enjoys painting,playing tennis and spends much of his time bringing up hisfour children with his wife Marina in North London.

David Orr

David Orr took up his post as ChiefExecutive of the National HousingFederation in July 2005. David hadbeen Chief Executive of the ScottishFederation of Housing Associationsfor 15 years prior to this. David alsopreviously worked in London as

Director of Newlon Housing Trust (a housing association inthe high stress, high need areas of the East End) and fornine years with young homeless people at Centrepoint, inSoho.

David grew up in Edinburgh and graduated with an MA inSocial Administration from Dundee University beforestarting work with homeless people in Glasgow. While inLondon, David chaired a housing association ManagementCommittee and Homeless Network, a co-ordinating groupfor voluntary organisations working with single homelesspeople. He also chaired the Young Homelessness Groupand Care & Repair (Age Concern) Scotland and was untildevolution the Secretary of the All Party Scottish HousingGroup, a parliamentary discussion forum on Scottishhousing issues. David completed a one year secondment tothe Scottish Executive in October 2001, as CommunityOwnership Manager.

He is presently a Director of the Housing FinanceCorporation and a series of associated companies and afounding Director of Co-operative and Mutual BusinessServices (CMBS). David is also a member of the SocialInvestment Task Force which supports the development ofsocial investment in the UK.

Since June 2008, David has been President of CECODHAS,the European Committee for Social Housing thatrepresents 39,000 public, voluntary and cooperative socialhousing enterprises in 19 countries. Together they provideover 22 million homes across the European Union.

The National Housing Federation represents 1,300independent, not-for-profit housing associations inEngland. Together, our members provide around 2 millionaffordable homes for over five million people, creatingplaces where people want to live.

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Sir Robert Kerslake KtBSc (Hons), HonLittD UnivSheffield,HonD UnivSheffHallam, CPFAChief Executive Designate, Homes andCommunities Agrency

Sir Robert Kerslake has recentlybeen appointed as the first ChiefExecutive of the new Homes and

Communities Agency (HCA). The new agency will be key todelivering the 3 million new homes by 2020 pledged by thePrime Minister. He will initially take responsibility foroverseeing the development and implementation of theagency, and will then become its first Chief Executive whenthe agency begins operating in December 2008.

Since 1997 he was Chief Executive of Sheffield City Council,the fourth largest in England. The Council is rated as afour-star authority and was Council of the Year in 2005.The City Council serves a population of approximately513,000, employs approximately 18,000 staff, and has agross budget, including housing, of over £1billion.

Bob was previously with the London Borough of Hounslowinitially in the post of Director of Finance and then for sevenyears as Chief Executive. Prior to that he was with theGreater London Council, handling Transport Finance, andthen with the Inner London Education Authority, where hewas responsible for their main accounts with anexpenditure in excess of £1bn.

Whilst at Sheffield Sir Robert has been committed to manyorganizations benefiting both the local community and theregion. These have included being a Director of SouthYorkshire Passenger Transport Executive, Vice Chair ofSheffield First Partnership, Co-chair of the Safer SheffieldSteering Group, Member of South Yorkshire Partnershipand Co-Chair of Sheffield Partnership for Health.

Nationally, he has also been a non-executive Boardmember at the Department for Communities and LocalGovernment and was a member of both the EqualitiesReview Panel and the National Employment Panel.

Shaun McCarthy

Shaun McCarthy is a leading advocateof sustainable procurement. Shaun'sroles include founder Director ofAction Sustainability, Chair of theCommission for a Sustainable London2012 and Chair of the Strategic SupplyChain Group.

Shaun was also a leading member of the SustainableProcurement Task Force. With a lengthy career at Shell andBAA, Shaun has spent the past 10 years addressing theimpact of major business on society and therefore brings avery strong business background to the sustainabilityarena.

OUR SPONSORS

Higgins Construction PLC has been amajor building contractor in London andthe Home Counties for over forty five years.

The Company has maintained a strong emphasis on publicand community construction. Public sector housing,particularly estate redevelopment, regeneration and newbuild affordable housing, has always represented the coremarket segment of our workload. The Company is also ableto provide private Sale housing through Higgins Homes andhas a track record of mixed tenure, joint venture andpartnership working.

The Company offers a value-added service, which highlightsquality, customer care, community & training initiatives andequal opportunities.

The Company has considerable experience in working onestate regeneration projects involving phased construction.Working alongside, communicating with and facilitating theparticipation of the residents as works within theircommunity takes place is viewed as essential in order toachieve a successful project.

Recent large scale residential schemes undertaken haveincluded Stockwell Park in Lambeth, the SilwoodRedevelopment in Brixton, Brockley Refurbishment PFI andBraintree Decent Homes programmes.

Higgins Construction PLC is fully committed to the principlesof adding value and has a proven track record of deliveringcommunity based initiatives, local employment and realtraining opportunities. Our involvement in the wholeregeneration of communities led to Higgins ConstructionPLC being awarded the national accolade of “RegenerationContractor of the Year” for both 2005 and 2007.

Together with Southern Housing group we were alsosuccessful with the “Best Community Led RegenerationProject” award” for the Market Estate Project in Islington in2007.

Operating throughout Greater London and the South Eastour workload includes new build and refurbishment, generalneeds through to specialist housing, low, medium and highrise on project values ranging from £1 million to multimillion phased comprehensive regeneration programmes.

Whatever the size, type of location our delivery is geared tothe achievement of our core values of time, budget, qualityand safety.

Formed in 1982, we are the contractingdivision of the Bugler Group. In theintervening period we have followed a

carefully planned programme of expansion and we nowwork for an impressive group of long standing RSL clientsas well as carrying out all the building work for our sisterCompany, Bugler Homes Limited.

We carry out work throughout London and the South East, the bulk of our work being new build residential.

In addition, we have successfully completed a number ofrefurbishment, conversion and commercial projects inrecent years. As well as constructing bespoke luxuryhomes, we also construct circa 250 units per year acrossthe spectrum of affordable housing, a number of which arecurrently being built in compliance with Level 4 of the Codefor Sustainable Homes.

Our preferred size of contract is in the region of £1M -£10M, although we judge every opportunity on its meritsand we are prepared to be flexible. We are registered withConstructionline for contracts to the value of £10M, Exor for contracts to the value of £7M and we have an A1*Premium Rating with the NHBC.

We have taken great steps in recent years to further develop our strong relationships with our RSL clients andwe are now the Strategic Partner of the Dominion HousingGroup, Servite Houses, Notting Hill Housing Group, OneHousing Group, Metropolitan Housing Trust, WandleHousing Association and First Wessex Housing Group. Weare also project partnering with a number of other RSLs.

Many law firms claim to be original and innovative, yet based upon core traditional values, excellent service delivery standards and

in-depth knowledge and expertise - very few deliver. FSTSolicitors is one firm that not only claims to have all this,but is able to substantiate it.

FST Solicitors is a purely property based commercial lawfirm with modern offices based in the heart of centralLondon and Kent. We provide a complete property solutionto Private Developers, Registered Social Landlords andthose acquiring properties from RSLs alike.

We are a proactive, progressive law firm and our Directorsand other personnel not only claim to provide the highestlevel of client care, but also strive at all times to maintainthis in a friendly and relaxed, yet efficient manner.

Coupled with our legal expertise and overall experience, our lawyers also understand the pragmatic side of ourclient's business requirements. We are well aware ofthe changing nature of the social housing world and the fact that a modern day RSL group is not "one size fits all"and needs, in some instances, different solutions tosimilar questions.

FST Solicitors have a clear and unambiguous fee structurewhich is highly competitive. For further information on theservices provided by us, please refer to our website:www.fst-law.co.uk

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ACCOMMODATION

No accommodation will be supplied by the NationalHousing Federation London. The Business Design Centreis conveniently situated next door to a Hilton hotel andwithin easy travel distance of mainline, suburban rail andtube stations. There are ample other hotel facilities closeby. To contact the Hilton Islington call 020 7354 7700.

EXHIBITION

The exhibition area forms the networking hub of this eventand offers exhibitors an unprecedented opportunity to meetdecision-makers and buyers. The exhibition is held in themain catering area of the conference, and providesexhibitors and delegates with the opportunity to meetduring the registration period, the morning and afternoonbreaks, lunch and the evening's drinks reception. Forfurther details please contact Natalie McGregor on 0207067 1189 or [email protected]

INSERTS IN THE DELEGATE PACKS

If you would like to include a leaflet to promote yourorganisation in the conference packs that will be handed to all delegates, or are interested in any sponsorshipopportunities, please contact Natalie McGregor on 020 7067 1189 or [email protected]

ENQUIRIES

Please email [email protected] with any queries.

GENERAL

Views expressed by speakers are their own. The NationalHousing Federation London disclaims any liability foradvice given or views expressed by any speakers at theevent, or in notes/documentation provided to delegates.

CONFERENCE FEE

National Housing Federation Members: £235Non Members: £280

The conference fee has been frozen from 2007 and includesattendance for the day, selected breakouts, access topresentations (where supplied) on our website,refreshments and associated costs.

All places will be confirmed via email. Please ensure youraddress is completed clearly on the form.

Places will be allocated on a first come, first served basis.In the event of over-subscription, places for individualcompanies may be limited. Please book early to avoiddisappointment. The closing date for registration isTuesday 25th November 2008. A group discount of 10% willapply where there are six or more delegates from the samecompany whose forms are received at the same time.

All conference fees are VAT exempt.

BOOKINGS AND PAYMENT

To book your place at the conference you can use one of thefollowing methods:

Book OnlineIf you are paying by credit or debit card, why notuse our online booking system? Go towww.housing.org.uk. You will find the eventlisted under Regional Events, London.

PLEASE NOTE: To book online you will need to be a registered user of theNational Housing Federation's website. If you need anyassistance activating your account, please email us [email protected]

Paper RegistrationsPlease complete and return the attached booking form.Payment can be made either by BACS (bank details onbooking form), cheque or credit card.

Please ensure payment is made by the closing date,Tuesday 25th November 2008. You may be asked to providecredit card details on site to secure your attendance.

Please note we are unable to accept telephone bookings.

CONFIRMATION

Please note once your booking has been confirmed withthe National Housing Federation, you will receive an emailwith full joining instructions. This email will be sent to theaddress stated on your registration form, so please ensurethis correct. If you do not receive your joining instructionswithin 5 working days of sending your booking form, pleasecontact Natalie McGregor on 020 7067 1189 [email protected].

CLOSING DATE

Bookings and payments must be received by Tuesday 25thNovember 2008. Any bookings made after this will besubject to a late booking fee of £55. Names submitted afterthis date may not appear on printed delegate lists.

CANCELLATIONS

Once the booking form has been inputted, anadministration fee of £55 will be charged. After the closingdate the full conference fee will be payable. Cancellation ofconfirmed places must be in writing. There will be norefunds for cancellations after Tuesday 25th November2008. Substitutions are permitted and will be free of chargeat any time. However, due to increased security at venues,it is recommended that advance notice is given.


CONFERENCE BOOKING FORM - PART 1

BOOKING INSTRUCTIONS

This form secures your conference place, subject to availability. Please read the conference and booking information

before completing ALL sections of this form.

We would suggest you photocopy this booking form for your reference. Please complete one form per delegate in

BLOCK CAPITALS.

Please post back this form with payment in full to - Natalie McGregor, National Housing Federation London,

Lion Court, 25 Procter Street, London, WC1V 6NY or fax back with credit/debit card details to 020 7067 1018.

PLEASE NOTE YOUR BOOKING CANNOT BE CONFIRMED UNTIL FULL PAYMENT IS RECEIVED.

Why not try our new online booking system www.housing.org.uk

1. DELEGATE DETAILS

Title (Mr / Mrs / Ms / Other) ..............................................................................................................................................

First name ...........................................................................................................................................................................

Surname .......................................................................................................................................................................

Job title ..............................................................................................................................................................................

Organisation .......................................................................................................................................................................

Address ..................................................................................................................................................................

..................................................................................................................................................................

Postcode .............................................................................................................................................................................

Direct tel .......................................................................... Direct fax .................................................................................

Please supply your e-mail address so you can receive your joining papers.

Direct e-mail .......................................................................................................................................................................

Dietary requirements (e.g. vegetarian / vegan / other) .....................................................................................................

Other requirements ............................................................................................................................................................

Contact name (if different) .................................................................................................................................................

Contact tel ........................................................................................................................................................................

2. WHERE DID YOU HEAR ABOUT THE CONFERENCE?

telephone web e-mail Inside Housing attended last year

direct mail housing association/employer trade magazine, please state ...........................................

other (please specify) ....................................................................................................................................................


ALL CHANGE - DEVELOPING OUR DYNAMIC CITYTUESDAY 9 DECEMBER 2008 BUSINESS DESIGN CENTRE, 52 UPPER STREET, ISLINGTON, N1 0QH

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CONFERENCE BOOKING FORM - PART 2

3. SESSION CHOICES

Please refer to the programme and select a first and second choice, noting that delegates can only attend ONEsession at any time. Sessions are subject to availability at the time of booking.

Choose from:

MORNING Choice AFTERNOON Choice1st 2nd 1st 2nd

W1 W6 W2 W7 W3 W8 W4 W9 W5 W10

4. PAYMENT

Delegate fee £235 member £280 non-member

Payment details

I enclose full payment by cheque payable to the National Housing Federation

Please secure my place using the credit card details below.

(We do not accept Diners Card or Amex) Please debit my credit card

Maestro Solo Visa MasterCard (please tick as appropriate)

Card number

Start Date / Expiry Date /

Issue no (debit cards only) Security code (last 3 digits of number on back of card)

Card holders name and address (if different from registration address)

............................................................................................................................................................................................

............................................................................................................................................................................................

Card holder's signature ........................................................................................... Date ...............................................

I have paid by BACS and attach the remittance note (fax remittance note to: 020 7067 1018)

Please ensure that the BACS payment is transmitted with the following code: LONFIN021008

National Housing Federation bank account details are:

LloydsTSB, Kings Cross Branch, 344 Grays Inn Road WC1X 8BX

Account Name: National Housing Federation, Sort Code: 30-94-73 Account No. 00113238

Purchase Order Reference ...............................................................................................................................................

Please post back the booking form with payment in full toNatalie McGregor, National Housing Federation, Lion Court, 25 Procter Street, London, WC1V 6NY or fax back with credit/debit card details to 020 7067 1018.


ALL CHANGE - DEVELOPING OUR DYNAMIC CITYTUESDAY 9 DECEMBER 2008 BUSINESS DESIGN CENTRE, 52 UPPER STREET, ISLINGTON, N1 0QH

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National HousingFederation, LondonLion Court 25 Procter Street London WC1V 6NY

T: 020 7067 1010 F: 020 7067 1011 email:[email protected]

The National HousingFederation represents 350housing associations inLondon, supporting andpromoting their workacross the capital andcampaigning for betterhousing andneighbourhoods.

Our housing associationmembers own andmanage around 400,000properties in the capital -providing a home to about1 in 10 Londoners.

www.housing.org.uk www.iNbiz.org

Documents

Development Programme 2008