Content Subject to DevLP I-Serv International Private Limited

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DevLP I-Serv International Pvt LtdDevLP I-Serv International Pvt LtdCommitted to Quality, Assurance &

Growth

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Company IntroductionCompany Introduction

1. Customer Service 1. Customer Service

2. Construction2. Construction

3. Software Development 3. Software Development

4. Data Center Solutions 4. Data Center Solutions

Content Subject to DevLP I-Serv International Private Limited

Active Domains of DevLP I-Serv International Private Limited

Content Subject to DevLP I-Serv International Private Limited

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Customer Satisfaction Cycle Customer Satisfaction Cycle

Customer customized

solution

Customer First

approachCompany

SPOC

Internal POE

Information Process

Procedure

Operation Process Flow

Operation Process Flow

First Call Resolution

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Progress DiagramProgress Diagram

Values are given the most important place in all process. FCR, C-SAT, Line Adherence, Lead Generation on Target based performance. Standard escalation format for Irate customer

Values are given the most important place in all process. FCR, C-SAT, Line Adherence, Lead Generation on Target based performance. Standard escalation format for Irate customer

Each Call is recorded and monitored. Live barging and off call feedback sessions are provided on weekly basis. Agents with poor performance cycle are underwent through CIP

Each Call is recorded and monitored. Live barging and off call feedback sessions are provided on weekly basis. Agents with poor performance cycle are underwent through CIP

Agents are hired with respect to process requirement.Evaluation for Voice & Accent along with Process training assessmentSuccessful agents are provided On Job training

Agents are hired with respect to process requirement.Evaluation for Voice & Accent along with Process training assessmentSuccessful agents are provided On Job training

Phase 1Phase 1 Phase 2Phase 2 Phase 3Phase 3

Content Subject to DevLP I-Serv International Private Limited

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Process ClassificationProcess Classification

Lead Survey Transfer Service

Survey Campaigns Of Various process for

U.K and U.S

generating leads

U.S & U.K Debt

Management Campaigns. B2B & B2C

Webinar and Appointment’

s

Live Transfer Technical Lead Sales, Warranty Sales, Technical

Support by remote Sharing

Inbound Dialer with recording facility on independent server, AHT & Abondon parameters

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Customized solution for Service CenterCustomized solution for Service CenterDivision Service Speciality

Customer support services create a virtual customer service center to

manage customer concerns and queries

Technical support services

round-the-clock technical support and problem resolution for OEM customers

Telemarketing services

target interaction with potential customers for 'prospecting' like either for generating interest in

products and services, or to

IT help desk servicesprovide technical problem resolution and support

for corporate employees

Insurance processingspecialized solutions to the insurance sector and

support critical business processes

Customer Relations Unit

multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis

Content Subject to DevLP I-Serv International Private Limited

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DevLP I-Serv Centers Across IndiaDevLP I-Serv Centers Across India

Yavatmal

Nagpur

Jabalpur

Delhi(Proposed)Chennai

Mumbai

Content Subject to DevLP I-Serv International Private Limited

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Quality cycle in DevLP I-Serv Intl. Quality cycle in DevLP I-Serv Intl.

Content Subject to DevLP I-Serv International Private Limited

Content Subject to DevLP I-Serv International Private Limited

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Business Development Basics for DevLP I-ServBusiness Development Basics for DevLP I-Serv

Operations & Support Functions

Target techniquePlanning E Satisfaction