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DHL GLOBAL TECHNOLOGY CONFERENCE 2015 Breakout Session:
Service Logistics - Leveraging New Technologies
Dubai, 14-16 April 2015
2 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 2
What will happen in this session:
Agenda
• Trends and latest technology in Service Logistics:
Implementing new technologies in HP:
• Sameday Visibility Tracker Demo
• Implementing new technologies:
Facilitators
• DHL - Leonard Aerts
• HP - Delphine Carrichon
• HMI - Gerby Maas
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
WHAT
HOW
WHY
3 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015
Which technology to prioritize and why?
4 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 4
Trends and latest technology in Service Logistics
DHL recognizes value of innovation; we monitor & leverage trends
that will impact the Service Logistics industry
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
5 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 5
Trends and latest technology in Service Logistics
How to leverage technologies considering our customer challenges?
• Time critical deliveries
• Full visibility & control
• Mobility
• Real time POD
• Performance
• Engineer planning
• Customer satisfaction
• Centralised billing
• Sourcing – Planning – Financing
solutions
…
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
6 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 6
Trends and latest technology in Service Logistics
Finance
Operations
Improvement
Inventory
Financing
Solutions
Asset
Recovery
Sameday
Visibility
Tracker
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
Priorities chosen
7 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 7
Introducing the Sameday Visibility Tracker
One collaborative platform
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change
without notice.
Same Day Visibility Tracker Delphine Carrichon / April 14th, 2015
9 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 9
Agenda
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change
without notice.
HP is the world’s largest provider of information technology infrastructure, software, services and solutions to individuals and organizations of all sizes.
11 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 11
Support Delivery Workflow Transformation Vision
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
12 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 12
Same Day Business Management Journey
Qualification /
Dispatch/ Order
Management
Deliver Onsite Service
Warehouse Carrier
Engineers /
Customers
Full Visibility to Task
Updates in Real Time
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
13 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 13
SDVT Objectives
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Warehouses
Time Delay
Transportation
Process
Variance
Cost
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Benefits Comparison
DHL HP
Full integration from SD providers to HP (Dispatch,
Engineers)
More automation and standardization
Full visibility
Distance known upfront (based on standard market tool) and exceptions agreed before invoicing
Better control and predictable invoicing
Increased visibility of deviations
Accurate info
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
15 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 15
EMEA timeline
2013 2014 2015 2016 2017
January
Existing Solutions seen by HP but only local hero / champion
Jan to Mar
DHL vendor selection based on HP requirements Remaining Countries
June
1st Country Implementation
October
HP / DHL partnership to develop the same capability, standardize and scalable within EMEA
5 countries implemented
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
16 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 16
Summary
• Collaboration
• Efficiency
• Implementation
• Proactive Change Management
• Execute the Plan
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change
without notice.
Thank You
Contact information: Delphine Carrichon
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Dimensions of our collaborative platform
Control Tower
Courier allocation
Real-time shipment tracking
Strategic and external TMS integration
(Deadline, POD, courier location,…)
Visibility on order status (ETA, Deadline, and POD)
Status notification (Geofencing, Deadline)
Time and distance to destination
Engineer App
Routing Engine
Automated ETA revisions
External km calculation
Deadline calculation based on traffic
conditions based on industry STD tool
Order management
Deadline revision
GPS tracking
POD capture/sign-on glass capability
Sameday Courier App
Sameday Visibility Tracker
Introducing the Sameday Visibility Tracker
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
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Sameday Visibility Tracker – So how does it work?
07:00
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
09:00
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Sameday Visibility Tracker - Demo
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
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High Tech Company
• High-tech company
• Innovation and Leadership
• In more than 50 countries around the World.
• About 2,700 employees worldwide
• About 1 billion $ turnover
• About 10,000 systems installed
• NYSE
Imaging, characterization, analysis and modification
in 3 dimensions, down to the sub-Ångström level
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
HM Investments
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Insight Nanotechnology
nano = 10-9 ( 1,000,000,000 x )
100,000 Km x 10-9 = 0.1 m = 10 cm
-> 0.1 m x 10-9 = 0.1 nm !!!
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
HM Investments
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Service Supply Chain ‘10 Supply Chain Infrastructure
Hillsboro
Eindhoven
Japan
Singapore
HUB Warehouse (planned 95%)
Local Warehouse
• Historically grown infrastructure (4HUB’s and 16LW’s)
• 13 planner/buyers, regional/local focused
• Planning done weekly in Excel based on historical usage
‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
HM Investments
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“LOSING THE BATTLE” Focus on Service Level improvement from ‘08
‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14
Inventory
turns
times
Fill rate
Percent
Deloitte, 2008
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
HM Investments
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Transformation in ‘11 Service Level improvement from 90% to 94%
‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14
• PTC/Servigistics Parts Planning tool – Part segmentation
– 2 Global planners
• Structured weekly analyses of misses
HM Investments
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
HM Investments
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Continues Improvement Increasing customer requirements
‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14
• Planning improvement - NO manual interventions – Trigger based Multi Echelon Optimization
– World class global algorithms drive all goods-flows
HUB Warehouse (planned 95%)
Local Warehouse
Local Warehouse (planned >95%)
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
HM Investments
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“Winning” On track to be “SERVICE CHAMPIONS”
‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14
Inventory
turns
times
Fill rate
Percent
Deloitte, 2008
2014
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
HM Investments
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Next steps ‘15 To become World Class
‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ‘16 ‘17
• 4PL Implementation – All warehouses outsourced to DHL –connected via EDI
– Interfaces to all carriers, pro-active monitoring by 4PL • Alerts to the field for orders in transit
• Communication on delays in transit
– Single source for reporting on performance and spend
– Central management / Gain share
Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015
HM Investments
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THANK YOU
GERBY MAAS
+31 (0) 6 1091 5847
HM Investments
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Implementing new technologies: conclusion