DIANE C. MILLERFORT MILL, SC

(704) 491-0556 CELL • MILL0817@HOTMAIL.COM www.linkedin.com/pub/diane-miller/b3/a50/397

SUMMARYFinance / Customer Relations professional in the transportation industry, recognized for keen ability to handle difficult client situations and clean up troubled accounts. Six Sigma Green belt project team member for multiple green belt projects. Expertise includes:

Accounts Payable and Vendor Management Accounts Receivable and Customer

Relations Process Management and Process Mapping System applications; Microsoft Excel,

PowerPoint, Word

Compliance / Cost Control Out-Sourcing Project Team Lead Statement Analysis and Audit SAP Super-User/Trainer

PROFESSIONAL EXPERIENCE

Maersk Line A/S – Charlotte, NC 2004- Present

Global leader in shipping employing over 89,000 employees in over 130 countries, 2014 profit $2.2 billion.Analyst, Cost Control 2010 - Present Supervise accounts payable off shore team specializing in government and longshoremen union benefit funds. Approve vessel operations invoices for payment; audit payment postings and process, ensure compliance with financial reporting. Assisted Sr. Financial group with month end closing adjustments and corrections.

Cleared up troubled key account, reducing aging status from $381K to $5K within 45 days.

Worked closely with colleagues overseas to improve relations and compliance, establishing positive liaisons in a potentially defensive environment.

Identified and established corrective action which reduced finance charges 85% in one year. Worked with vendors to establish grace period, tailor payment terms and process to meet requirements.

Developed process and wrote SOPs, established protocols and standardized processes for use by local and offshore colleagues.

Won multiple “Kudo Awards”, and “Team Member of the Quarter” awards.

Supervisor Marine Process & Cost Control 2008 - 2010Supervised port expense and royalty & assessment payment processes, with approval and verification responsibility exceeding $800 million annually. Prepared and distributed vessel schedule reports and reconciliation. Actively managed and supported off-shore group.

As Migration Project Team Lead, facilitated SAP alignment process for changes within SAP and migrated to off-shore facility.

Headed vendor communication plan to ensure compliance in process and invoice submission.

Traveled to India to train new off-shore colleagues in royalty and assessment invoice processing and exception handling procedures for payment. Set up processes and materials.

Rail Payables 2004 - 2008Researched and processed EDI rejected invoices for rail freight movement and accessorial charges. Served as Manager’s back-up for rail payable problem escalations. Trained, supervised and delegated assignments. Settled monthly reconciliations. Negotiated settlement of year end balances.

Volunteered to train as SAP Super User, participated in pilot program and go-live production. Developed material for end user training.

Diane C. MillerPage Two

Rail Payables, continued... Corrected rate error/rejects to significantly reduce daily rejection percentage.

Achieved accurate year-end reconciliation balances through detailed research and negotiation with railroad Account Managers.

Achieved incentive targets for quick-pay and reducing error percentages. Brought problem accounts up to date, significantly decreased aging balances (i.e.,

reduced Canadian National rail account outstanding past due $1.2 million in less than 6 months).

Worked on development and application of EDI process from paper invoice process, developed criteria and testing which increased rail payables efficiency by 30% and reduced labor hours to settle invoices.

Hyundai America Shipping Agency, Inc.(via Office Team), - Charlotte, NC 2003 - 2004

Customer Service Representative –Call CenterBooked intake and processed exports for intermodal freight movement to international destinations; verified international export; rate requests and U.S. Customs requests, assigned vessels for bookings.Cargo ReleaseIssued cargo arrival notices; verified customs freight, bill of lading and payment compliance and clearance; set up dray orders for trucking beyond rail / terminals, handled queries regarding import cargo, expedited customer service.Vessel MonitorAdministered vessel loading cargo lists, late gate approvals, verified cargo documentation (i.e., automobile title clearance, hazardous material documentation), rolled cargo and handling.

New York Susquehanna & Western Railway – Cooperstown, NY 1996 - 2002

Marketing Representative/AnalystResponsible for sales and marketing for a short line railroad. Negotiated contract through rates and routing; published contracts and tariffs. Assisted with business development, and interfaced with Transportation Department. Worked on special projects i.e., Hall of Fame Baseball events, political dinners and luncheons.

Other Professional Experience Prior to 1996 – Paralegal, bookkeeping and office management

COMMUNITY SERVICEAntioch International Church – Head of Compassion MinistriesTownes at River Crossing – Treasurer

EDUCATIONUniversity South Carolina – Lancaster, SC Iona College – New Rochelle, NY Accumulated 160 credits towards degree in Certificate, Paralegal Studies – Graduated top of class

Business Administration