Different Types of

Services by

Telephone Answering

Services

By : Answering Service Online

Suite No. 2015 W Crosstown Pkwy

Kalamazoo, MI 49008

Ph. No: 800-873-0688

Email: sales@answeringserviceonline.com

Fax: 800-937-5931

Web : http://www.answeringserviceonline.com

Hiring telephone answering services to manage

inbound calls of customers is a great way to ensure

customer satisfaction. The service providers work

round the clock and across different time zones. Their

well trained staff and state – of - art – technology

provide efficient services. The telephone answering

services meet the needs of different industrial sectors

and reasonable prices. The various types of services

they provide are the call center services, automated

answering services, virtual receptionist services, 24X7

telephone answering services, email reading and

response service, emergency dispatch services and

appointments scheduling services.

The telephone answering services are a boon for

industrial sectors that require round the clock services

for their customers and clients. These service

providers receive calls on behalf of the service user

and respond to them adequately. The staff of the

telephone answering services providers is well trained

as they go through rigorous training sessions before

being put on the job.

The telephone answering services provide round the

clock services at reasonable prices. They help in

reducing the cost of infrastructure and recruitments as

new team need not be hired to manage customers.

They also have their updated state – of - art –

technology to ensure efficient service. The telephone

answering services that provide services throughout

day and night help tackle emergency situations. They

manage clients and customers that are settled in

different time zones.

The telephone answering services provide services in

different industrial sectors. Healthcare, telecom, real

estate, information technology and education to name

a few. They specialize their services to meet the

specific needs of each sector they cater to. They also

aid the management by looking after the customer

service entirely. The management can thus focus on

growth aspects of the business. Let us understand the

different types of services the telephone answering

services offer.

1. The call center services – The large multinational

companies often receive very high number of inbound

calls. Therefore they need call center services that

often work throughout day and night to manage large

number of calls. These call center employees are often

trained to provide product as well as technical

support. The staff strength of the call centers for large

corporations is very huge and often work in shifts.

2. Automated answering services - These services

include recording a voice that is automatically played

when customers or the clients. For example, when a

customer calls for a query, the automated voice may

give him or her options to press #1 to continue further

in English, press #2 to continue further in other

language and so on. These directions may continue

for few minutes or hours.

3. Virtual Receptionist services – The virtual

receptionist helps with the managing of calls on behalf

of the reporting person. Also, the virtual receptionist

helps with administrative duties, like calling people

who have not arrived at work or are late. These

services also help with the scheduling of appointments

and managing daily calendar.

4. 24 hours telephone answering services - The 24

hours telephone answering services also provide

services throughout day and night. These services are

specially hired by the healthcare sector and businesses

that have customers across different time zones.

Hiring telephone answering services throughout day

and night increases customer satisfaction.

5. Email reading and responses services – The large

business houses receive bulk emails of customers

regarding queries related to products and services or

placing orders for products and services. The

telephone answering service provide a well trained

staff that ensures quick and suitable responses to the

emails. These services are also provided throughout

day and night to increase customer satisfaction.

6. Emergency dispatch services – The telephone

answering services also provide services for any

emergency situations such as sudden increase in

customer calls or emails is handled very carefully by

the service providers. The service staff is well trained

and well organized to handle difficult situations. The

emergency dispatch service providers are dedicated to

provide quick services to each and every customer.

7. Appointment Scheduling services – Many

telephone answering services provide only

appointment scheduling services. This kind of specific

service fixes appointments with the clients or the

customer on behalf of the employee. This is a very

niche service and not many service providers offer.

The telephone answering services providers offer the

above mentioned services to ensure growth and

prosperity in business by managing customer care.

These service providers come to the rescue of all

those organizations who are struggling with customer

management and who want develop their customer

base.