DIGITAL HEALTHCARE

Designed For You And Me

THE

CONSUMERISATIONOF

HEALTHCARE

AS CONSUMERS

Consumerisation is the reorientation of product and service designs to focus on the end user as an individual consumer

MOH Budget 2018 InitiativesA Bigger Push Towards Preventive,

Primary And Community Care

PREVENT

SCREEN

MANAGE

EMPOWER

EVOLUTIONOf Healthcare Model

Healthcare 1.0

Provider-CentricPersonalised Relationship With Patient

Consumer-Centric

Towards Empowerment & Self-Management

Healthcare 3.0

The New FrontierOf Digital Experience

Healthcare 3.0

Patients have to be better informed, actively engaged

Healthcare technology have to become more human-centered

Discomfort in gum

Discomfort in gum

Referral to specialist in public hospital – 1 week’s wait

Discomfort in gum

Referral to specialist in public hospital – 1 week’s wait

Appointment finally booked after successful referral…

Discomfort in gum

Referral to specialist in public hospital – 1 week’s wait

Appointment finally booked after successful referral…

But appointment will be 3 months

later…

Discomfort in gum

Referral to specialist in public hospital – 1 week’s wait

Appointment finally booked after successful referral…

But appointment will be 3 months

later…

Decided to obtain 2nd opinion from

private specialists

Decided to obtain 2nd opinion from

private specialists

Requested for past X-rays…

“I’M SORRY MADAM, but you would have to come to the hospital in person with your NRIC to request…”

“…and it will cost you $50 to retrieve the X-rays. We

require 1 hour to process your request thereafter.”

Decided to obtain 2nd opinion from

private specialists

Requested for past X-rays…

…but doctor’s notes will not be accessible

“I’M SORRY MADAM, but you would have to come to the hospital in person with your NRIC to request…”

“…and it will cost you $50 to retrieve the X-rays. We

require 1 hour to process your request thereafter.”

Decided to obtain 2nd opinion from

private specialists

Requested for past X-rays…

…but doctor’s notes will not be accessible

“I’M SORRY MADAM, but you would have to come to the hospital in person with your NRIC to request…”

“…and it will cost you $50 to retrieve the X-rays. We

require 1 hour to process your request thereafter.”

Discovery of new specialists via Google

all over again

New appointment with private specialist

But appointment is only supported through

phone call (during office hours)

Pick up medications using physical

prescription notes

New appointment with private specialist

But appointment is only supported through

phone call (during office hours)

Pick up medications using physical

prescription notes

Ran out of prescribed medication and new

prescription notes need to be re-issued by doctor

New appointment with private specialist

But appointment is only supported through

phone call (during office hours)

Pick up medications using physical

prescription notes

Ran out of prescribed medication and new

prescription notes need to be re-issued by doctor

New appointment with private specialist

But appointment is only supported through

phone call (during office hours)

1) Poor patient experience

2) Lack of information flow

3) Multiple systems, multiple friction

There Must Be A Better Way To Deliver Healthcare To Patient

And We Can Achieve That If Health Technology Is Adapted To Consumers

DESIGN FOR HUMAN

WHAT IT MEANSTO BE “CONSUMER-CENTRIC”

Proactive Patient Engagement

Patient Empowerment

Patient Participation

FACTOR 1ACTIVE PATIENT ENGAGEMENTEngaging patients actively by creating tech-enabled services that are simple, intuitive and make it easy for people to achieve an outcome

Healthcare organisations have an unprecedented opportunity to transform their relationships with all patients when they consider and respond to human behaviour

Easy Discovery Process

Comprehensive Appointment Booking & Referral

Rating & Review Mechanism

CASE STUDY 1 – ZOCDOCPowerful Appointment System & Consumer Engagement

Simple and intuitive doctor discovery

process

Easy and quick appointment booking

process

Rating and review of doctor and clinic after

every visit

FACTOR 2PATIENT EMPOWERMENT

Reinforcing patients’ right to access their health information

Beyond EHR, the trend is putting control back to the patients, giving them the right to access and share personal health data with anyone in a safe and secure manner

Secure Channel For Data Sharing

One Centralised Database

Giving Patient Control Over Own Records

CASE STUDY 2 –HEALTHBANKRewarding Health

A Health-Related Data Transaction Platform

Data collected from doctor’s notes, fitness

trackers & medical devices

Support the next medical breakthrough while earning rewards

Share data with patient’s doctor or care team securely, any time

anywhere

FACTOR 3PATIENT PARTICIPATION

Facilitating patient-generated health data (PGHD)

Secure Channel For Data Entry & Storage

Connected Vitals Tracking With EMR

Upload & Share Personal Medical Record

The use of PGHD supplements existing clinical data, filling in gaps in information and providing a more comprehensive picture of ongoing patient health, especially information between medical visits

CASE STUDY 3 –ONDUOVirtual Diabetes Clinic

Track lifestyle to see progress

Learn what works for you

Receive support from your care lead

PATIENT-CENTRIC

DRAGONCARE

DECIDE HOW DATA IS SHARED

SETTING APPOINTMENT

TRACK VITAL SIGNS AND OTHER METRICSDATA REPOSITORY

Giving control back to patients –managing their health and medical data in one secure database

INTRODUCING

THANK YOU