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© copyright 2017 BMC Software, Inc. BMC Confidential—Internal Use OnlyBMC Confidential
Digital Transformation Starts with your Workplace
Nayaki NayyarPresident, Digital Service ManagementMarch 21, 2017
Digital Transformation Is About Transforming the way service is delivered in the digital world
Digital Transformation Requires
Business Transformation: Technology Centric
Digitization
Human Transformation:
People Centric Digitization
75%By 2025
50%By 2020
Source: Brookings institute, Hoe Millennials Could Upend Wall Street and Corporate America, May 201
Growth of Millennials In the Workforce
CognitiveConsumerization & DigitizationOnline Enterprise
Technology Waves Continue to Influence Digitization
4th WaveAI and RoboticsKnowledge & automation
2nd WaveThe Mobile
InternetReal-time, anywhere
3rd WaveThe Internet of
ThingsConvergence of physical & digital
1st WaveThe InternetConnected, online
Richard BransonSpeaking at the “Creating New Ways to Work” conference, October 2015.
“ If you can put your staff first, your customers second, and your shareholders third, effectively in the end the shareholders will do well, the customers do better, and your staff will be happy. ”
The Way We Operate Today
In the United States AloneRemote working has climbed to 37% of the workforce
Source: 1 Gallup. “Work and Education poll.” August 2015.
37%Work Remotely
Source: 4 Ernst & Young, “Study: Work-life Challenges Across Generations,” 2015.5 PricewaterhouseCoopers. “The Future of Work: A Journey to 2022.” 2014.
Flexible Workplaces Are Table Stakes In Today’s Environment
40%Believe That
Traditional Employment Won’t Be Around In The
Future
Addressing Complexity of a Digital Workforce
5TB+
of data per person by
2020
180BMobile
apps downloaded in 2015
277XData Created by IoE devices
v. end-user
30MNew
devices connected every week
Source: World Bank, USDA.Gov, CCS Analysis
Birth of Digital Workplace
Key Features For Your Digital Workplace
Digital Workplace
Shopping Cart Experience
Ambient WorkplaceEnterprise Service
Catalog
Genius Bar Approach to ResolutionSmartOffice
Flexible Workspaces
Digital Maturity
Emp
loye
e E
nga
gem
en
t &
Pro
du
ctiv
ity
Workplace Maturity Driving Growth
Online EnterpriseSelf-Service
PAST
Digital EnterpriseIntegrated Employee
Experience Enterprise
Service Catalog
TODAY
Cognitive EnterpriseSmart Office
Ambient Workplace & Engagement
TOMMOROW
Growth
Digitally Productive Businesses Achieve Competitiveness
59%Profitability
83%Revenue/Assets
90%Valuation
People Centric Digitization
Technology Centric Digitization
Make Your Case for Change
Get Ready to Meet Your New Colleague
© Copyright 2017 BMC Software, Inc. BMC Confidential—External Use Only