Digital Workplace @IKEA

Susanne RolfBusiness Support LeaderKnowledge & Information SharingDigital Workplace

IKEA GRUPPEN

NORTH AMERICA54 Stores

6 Pick-up and Order Points

7 Store Distribution sites

6 Customer Distribution sites

EUROPE235 Stores

14 Pick-up and Order Points

24 Shopping Centres

16 Store Distribution sites

14 Customer Distribution sites

RUSSIA14 Stores

14 Shopping Centres

1 Store Distribution site

ASIA30 Stores

2 Pick-up and Order Points

3 Shopping Centres

5 Store Distribution sites

AUSTRALIA7 Stores

1 Store Distribution site346IKEA Group stores

located in 28 countries

150 000co-workers

Digital Workplace mission:“To grow IKEA through empowered co-workers who will connect

effectively and increase speed, share knowledge, collaborate, and learn continuously to serve the customer better”

Corporate Communication

Business Solutions

Meet & Travel IT

Digital Workplace

Här är vi på IKEAs processkarta

Digital workplace areaPersonal Efficiency

Business solutions• E-mail• Mobile Synch• MS Office• Smart printing• Desktop• Access• …

Knowledge & Information Sharing

Business solutions• Intranet IKEA Inside• Extranet• Collaboration:

- Workspaces- Yammer- ProjectPlace

• Video• ...

Meet & Communicate

Business solutions• Video meeting• Web meeting • Instant

messaging• Phone meeting• Telephony• Fax• ...

Extern Benchmarkav DWG, Digital Workplace Group

Usability

Extern Benchmarkav DWG, Digital Workplace Group

Communication & Collaboration

Digital Workplace Maturity assessment

E-mail för alla medarbetare = en digital identitet

När alla medarbetare nu har en egen e-mail adress har de access till IKEA information och verktyg både inifrån och utanför IKEA.

Inside IKEA Outside IKEA

E-mail

Information & News

Business Networking & Collaboration

Input till utveckling

Enhancements

Usability Testing

Surveys

Bench-marking

Trends

Feedback & Dialogue

Metrics

Legal require-ments

Kontinuerliga releaser av ny funktionalitet”Monthly drops”

IKEA Inside En gemensam informationsstruktur

baserad på ämnen

En gemensam startsida med global, nationell, lokal och personlig information

Så lokalt som möjligt – så globalt somnödvändigt

Life cycle management – all information måste reviewas en gång om året

4000 publicerare över hela organisationen

News Lokala, Nationella & Globala nyheter

IKEA Inside OutsideInformation & verktyg som medarbetare har tillgång till även utanför IKEA:News, HR info, Lediga jobb, Yammer, E-mail etc.

Live demo!

Tack!