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Dignity Health HIE Account Request Approval Process
Updated June 2019
• Hospital approvers must log into Dignity Health HIE portal to review “Request Access Queue” and approve new practice account requests at: https://hiehome.dignityhealthmember.org/cm/portal_login.asp?redirID=1&cameFrom=0
– Approvers will log into the system using their Dignity Health Network ID and Password
– Approvers will only be able to approve requests in their designated regional HIE
• After login, hospital approvers must review the physicians for each practice requesting an account. Approvers must complete the following for each physician:
– Complete Out of Band Physician Authentication by searching for physician practice in Google and contacting practice to confirm that the practice originated the request
– Confirming the physician state license
– Confirming the physician can participate in State and Federal programs
• Following physician approval, hospital approvers must also validate each practice user for whom an account is being requested
Approval Process Overview
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• Site can be located at: https://hiehome.dignityhealthmember.org/cm/portal_login.asp?redirID=1&cameFrom=0
• Approvers will log into the system using their Dignity Health Network ID and Password and see the designated HIEs of which they have been assigned as approvers
Log into Dignity Health HIE Request Access Queue
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• Approver can expand the Regional HIE label to see Hospital labels and the practices requesting accounts
Review Practices Requesting Accounts
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• Approver can expand each practice to review the physicians requesting accounts for each practice
Review Physicians Requesting Accounts for Each Practice
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Validate Physician State License and Federal Restrictions by clicking on “Approval Resources” to view available web sites to use in validation
Manual Validation of Good Standing
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Complete Out of Band Physician Authentication
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• Following physician state license validation, federal restriction validation, and Out of Band physician authentication, click boxes to record that these steps have been completed
Approve Physician
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• Following physician validation, click boxes to approve practice users. In addition, any notes can be captured and recorded that relate to the verification process.
• Click on “Submit” to complete the approval for the Practice.
Approve Practice Users
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Dropped Requests
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• Filter on Dropped
• Select the names to be undropped
• Select “Undrop Entries”
UnDrop Requests
• Occasionally an approver drops a request by mistake
• A request may be “undropped” to save the practice the trouble of re-submitting the request
• Choose the Details View
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Questions? Please contact [email protected]
Incomplete Requests
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• If a practice needs to resume an incomplete request, you may provide them the batch key.
• Choose the Details View
• Filter on “Request Incomplete”
• Copy the Batch Key
• Requestor may resume request with batch key, plus e-mail address for original requestor
• To find original e-mail of requestor, you may click on username to the left of the screen.
Add Incomplete Key to User Interface
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Questions? Please contact [email protected]
Thank You
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