1

PROPOSED SYLLABUS

FOR

KELTRON CERTIFIED ENGINEER

TECHNOLOGY STREAM

STORAGE AND BACKUP ENGINEERING

2

KELTRON CERTIFIED ENGINEER STORAGE AND BACKUP ENGINEERING

OBJECTIVE AND SCOPE OF THE COURSE

We proudly introduce our KCE (KELTRON Certified Engineer - Storage and Backup Engineering) Certification program, for people aspiring to have careers as Storage and Backup administrator, Network administrators, Server administrators, etc. and who want an objective assessment of their skills as well as certification of their accomplishments.

In today's IT environment, being in charge of data backups usually means two

roles: backup operator and backup administrator. Daily tasks such as making sure backups completed, ejecting tapes from a library and inserting scratch tapes have traditionally been the responsibilities of backup operators. On the other hand, the role of a backup administrator should be one of administration, not operation. Backup environments present many challenges that are often overlooked simply because we are too focused on operations. There are many areas where a backup administrator can bring value to an organization beyond being the keeper of the data.

An exciting opportunity lies ahead for a

specialized administrator working with dedicated IT Professional within all large enterprise network organizations. As Storage & Backup operations Team Leader, your primary purpose is to administer and support shared storage and backup services crucial to the company.

You will be responsible for implementing and maintaining enterprise storage and backup solutions in applications/production environments including: -

• Storage arrays. • NAS and SAN FC networks. • Enterprise Network Backup etc.

In an Enterprise Network, Storage and Backup Administrator must provide the technical administration support in the following area.

• administrate both data centre and branch backup infrastructures • Develop mechanisms and procedures for maintaining and improving

reliability, availability and serviceability across all storage and backup infrastructures.

• Manage the risks associated with storage and backup infrastructures. • Ensure that all incidents faults are resolved, within Service Level Agreements

(SLAs). • Reduced cost and improved recoverability

3

This position presents an outstanding opportunity to further advance your career within large Enterprise Networks, tertiary qualifications in IT would be expected and will be recognized with an attractive salary package designed to attract the experience and expertise required.

SCHEME OF EXAMINATION AND AWARD OF MARKS The scheme of examination shall consist of external Theory and practical examinations

a) The total marks (Both Theory and practical) will be as follows CERTIFICATION TECHNOLOGY

STREAM MARK

KCE STORAGE AND BACKUP

ENGINEERING

100

ELIGIBILITY: SSLC and Above

b) The subject in KCE will be as follows.

Sl.no Subjects Percentage of Mark

1 Planning And Implementing System Administration 20%

2 Network Fundamentals 30%

3 Storage technology and Backup Administration 50%

4

KCE CERTIFICATION PROGRAMME

SUBJECT TITTLE: PLANNING AND IMPLIMENTING SYSTEM ADMINISTRATION

Percentage of Mark from this Area for both theory and practical: 20%

System Administration The Role of a Computer Service Professional

As computers have evolved, so has the role of the computer technician.

Matching the rapid pace of change in the industry, the role of the computer professional is constantly changing, too. Not too many years ago, the only tools needed to repair a computer were a screwdriver, needle-nose pliers, the documentation for the computer, a boot disk with a few utilities, and a good MS-DOS reference manual. The screwdriver is still the standard repair tool, but the technician is confronted with a wider array of case types, motherboard designs, processor types, and operating systems—and a wider array of customer needs. Today's computer professional needs to be a technician and diplomat rolled into one, as you can see by the table that follows.

Title Skills

Technician You are able to troubleshoot and repair hardware and software efficiently and quickly.

Diplomat

You are able to instill in the user (your customer) the confidence that you are in control and can fix things, even when you are encountering problems for the first time. You are able to resolve the problem, even if your customer's (lack of) understanding of the computer might be part of that problem.

Level 1: Technician Level

In this level you are expected to familiar with the working of electronic circuits and corresponding technical terms and have at least a basic idea of operating PCs. There fore this technician level provides you with opportunity to gain the knowledge base and it gives you the confidence to get started.

5

Familiarization of PC Components

Overview of computer system

• CPU • Input Units • Output Units • Working Storage Units • Permanent Storage

Storage Devices

• Primary storage • Secondary storage • Need for permanent storage • Difference between primary and secondary

Layers of PC

• Non-Standard Hardware • Firmware-BIOS • Standard Operating System • Standard Application Software • Users

Hardware

• Logical Hardware • Peripheral Hardware

Software

• Driver Software • Firmware • System Software • Application Software

Types of Operating System

• Operating System • Single User Single Tasking • Single User Multi Tasking • Multi User Single Tasking • Multi User Multi Tasking

Different Components of PC

6

• Key Board • Mouse • Monitor • CRT • LCD • Gas Plasma • Hard Disk Drive • IDE • SCSI • SATA • CD/DVD • Floppy Disk Drive • Flash Drive • Tape Drive • ZIP Drive • Power Supply • Identify the names, purposes and characteristics of power supplies, for example:

AC adapter, ATX, voltage • Mother Board • Processor

o CPU chips (e.g. AMD, Intel) o CPU technologies

§ Hyperthreading § Dual core § Over clocking § Cache § 32 vs. 64 bit

• Memory o Types of memory (e.g. DRAM, SRAM, SDRAM, DDR / DDR2,

RAMBUS) o Operational characteristics

§ Parity versus non-parity § Single-sided vs. double-sided

• Case

Other Daughter Cards

• Video Cards • Sound Cards • Network Interface Cards • Internal Modem • TV Tuner Cards • AGP • SCSI

7

Identification of Mother Board Components

• Processor’s Sockets and Slots • BIOS • Cooling Methods • CMOS Battery • Chipset

Identification of Expansion Slots and Cards

• ISA • PCI • AGP • AMR • CNR • PCI Express

Interfaces and Ports

• PCMCIA • USB • Fire wire • PS/2 • Serial Port • Parallel Port • Game/MIDI Port • Centronics 36, 50, 68 • SVideo • DVI

Front Panel Connectors

Power Supply Connectors

• AT • ATX Main Power Connection • ATX Auxiliary Power Connection • ATX 12V Connectors • MOLUX Connectors

External Peripherals

• Internal and External modems • Printers • Plotters

8

• Scanners • Joystick • Light Pen • Touch Screen • Web Cam • UPS

Preventive Maintenance

• VIRUS • Anti VIRUS Programs • Cleanup • Using Wrist Strap

Types of Computers

• PC • Desktop • Laptop • Palmtop • WorkStation • Server • Mainframe • Mini Computer • Super Computer

• Memory Logical Classifications

v Conventional Memory v Upper memory area v Expanded Memory v Extended Memory

Introducing and Installing Microsoft Windows

• The Windows Family • Configuration Preparing for Windows Installation • Decide on the Boot Method(s) • Hardware Requirements and Compatibility • Hard Drive and File System • Installing Windows • Upgrade or Clean Install • Post installation Tasks • Install, configure, optimise and upgrade personal computer components • Add, remove and configure internal and external storage devices

9

• Drive preparation of internal storage devices including format / file systems and imaging technology

• Install display devices • Use command-line functions and utilities to manage operating systems, including

proper syntax and switches for example: o CMD o HELP o DIR o ATTRIB o EDIT o COPY o XCOPY o FORMAT o MD / CD / RD

• Add, remove and configure basic input and multimedia devices • Control panel applets • Msconfig • SFC • Schedule tasks • Backup • Understanding power management • Creating start up disk • System management tools

§ Device and Task Manager § MSCONFIG.EXE § REGEDIT.EXE § REGEDT32.EXE § CMD § Event Viewer § System Restore

• Feature of windows multi tasking • Installing and configuring modem • Dial up networking

Install and Uninstall software packages

• Winzip • Winamp • CD / DVD Writing Software ASSEMBLING Preventive Maintenances using following terms 1. Scandisk 2. Defrag 3. SFC

10

4. Ms config 5. Regedit 6. Antivirus 7. Device Manager

DIPLOMAT LEVEL

In this Diplomat level you can rely on your own judgment and observation by making flowcharts and worksheets and not same table of canned trouble shooting steps.

Troubleshooting

Use the updated troubleshooting index to track down pesky problems with every thing from IRQ conflicts to audio quality. When your beloved PC is in trouble, head straight to this index for help- fast. Your troubleshooting module has been greatly enhanced and expanded with thousands of troubleshooting sheets. No matter how well built your PC is and how well written its software, something is eventually going to go wrong. Diagnostic tools can be vitally important to you. Any time your computer malfunctions.This module covers proper system and component care, specifies the most failure prone items in various PC systems and tells you how to locate and identify a failing component. This troubleshooting session is designed for people who will select, install, configure, maintain and repair systems for themselves or for their companies use. To accomplish their task, you need a level of knowledge much higher than that of an average user. You must know exactly which tool to use for a task and how to use the tool correctly. This module helps you to archive this level of knowledge.

Windows Troubleshooting

• Basic Windows Troubleshooting Approach • Localize and Identify the Problem • Resolve the Problem • Performing a Differential Diagnosis • Dealing with Startup Issues • Operational Issues • Shutdown Issues • Windows Troubleshooting Tools • Operating System Management Tools • Shutdown and Related Problems

11

• Resource Loss and System Monitoring • Registry Recovery • MS-DOS Application Incompatibilities • Wrong MS-DOS Version • Printing Problems • Not booting problems

System Trouble Shooting

1. Various troubles and rectification procedures of motherboard – CPU- memory modules- display adapters- monitors- SMPS – key boards- FDC- FDDs, HDD – CMOS set-up –CD ROM driver- sound cards- DMP – inkjet printer- scanners- modem- mouse

2. OS related problems (dos, windows 98) 3. Other software installation procedures 4. Virus problem and solution- Antivirus software 5. Common problems 6. Not power in problem 7. No display Problems 8. Not booting Problems 9. Intermittent system hanging problems 10. Intermittent system restart problems

12

SUBJECT TITTLE: NETWORK FUNDAMENTALS Percentage of Mark from this Area for both theory and practical: 30%

Planning is an essential part of any network installation or upgradation. Before you install or even select new hardware, you must think about issues such as hardware compatibility, buses requirements, and ergonomics. Planning a network is a combination of common sense and knowledge about the hardware & software that make up the network. Therefore, this session of KCE certification program examines some of the factors you should consider during the network planning static and discusses how your discussion can affect your future actions.

NNeettwwoorrkk TTeerrmmiinnoollooggyy

• Signals and Protocols • Server • Server Farm • Blade Server • Client • Thick/Fat Client • Thin Client • Protocols • Workstation • Host • Node • Servant • Operating Systems • Network OS • Transmission Types • Broad band • Base band • Bandwidth • Network Medium • Segments and Backbones • Fault Tolerant Environment • Fault Tolerant • Storage Area Network • Network Attached Storage • Circuit Switching • Message Switching • Packet Switching • Duplex • Login Process • Workgroup • Domain • Client-Server

13

IIPP AAddddrreessss aanndd SSuubbnneettttiinngg

• IP Address and Sub net mask • Octet • Network ID and Broadcast ID • IP Version • IP Classes • Private and Public IPs • Classless IP Addressing and Sub netting

OOSSII LLaayyeerrss

• Evolution of Networks • Standards Organizations • The OSI Reference Model • Advantages of OSI Reference Model • Protocols and devices Used in each layer • The TCP/IP Reference Model • Comparison between two Models

DDeevviicceess

• Building Large Networks • Need for an Amplification • Repeater • Hubs • Passive Hubs • Active Hubs • Collision Domain • Broadcast Domain • Problems While Extends a LAN Using Hubs • Bridges • Working Principles • Creating MAC Table • Filtering • Forwarding • Flooding • Multi Port Bridges (Switch) • Advantages • Adaptive Switching • LAN Switch • Bridges vs. Switches • Router • How Router Works • Routing Table Components • Filtering And Forwarding • WAP

14

• Gateway • Modems • CSU/DSU

TTooppoollooggiieess

• What is Topology • Network Topologies • Hybrid • Mesh • Wireless • Sending the Signal • Terminator

network Expansion • Star Topology • Tree Topology • Trouble Shooting Problems • Hub-based Topology • Network Planning Problem

CCaabblleess

• Network medium • How to pick your cabling • Types of cables • co-axial • Twisted pair

• STP • UTP • ScTP • FTP

• Optical fiber cable • Single mode • Multi mode

Comparison and Principle of operation Making twisted pair network cables Color code standards Cross over cables and Rollover cables

15

SUBJECT TITTLE: STORAGE TECHNOLOGY AND BACKUP ADMINISTRATION

Percentage of Mark from this Area for both theory and practical: 50%

Managing Microsoft Windows Server Disk Storage

• Understanding Disk Storage Options • Physical Disks • Logical Volumes • Mounted Volumes • Fault Tolerance • Basic and Dynamic Disks • Configuring Disks and Volumes • Disk Management • Configuring Disks and Volumes • Extending Volumes • Converting Disk Storage • Performing Disk Management Tasks from the Command Prompt • Configuring Disks and Volumes • Maintaining Disk Storage Volumes • Disk Defragmenter • Disk Quotas • Implementing Disk Quotas • Implementing RAID • Implementing Disk Fault Tolerance • Striped Volumes • Mirrored Volumes • RAID Volumes • Mirrored Volumes versus RAID Volumes • Creating Fault Tolerance for the System Volume • Planning RAID Configuration • Windows Cluster service

Massive data growth and long retention periods of fixed-content data is changing the landscape of enterprise data storage. The volume of this business-critical data combined with long retention periods is challenging storage administrators to deliver a cost effective storage strategy. Therefore it is very important to have a good command in the field of Data Storage Technologies like SAN, NAS and DAS etc, for the people who are aspiring to have a career as storage administrators or enterprise network administrators.

16

Managing Disks in Red Hat Linux

• Partition and File System • LVM manager • RAID • File compression • Mounting Volume

Storage Concepts and Terminologies

• Fault tolerance • Hardware fault tolerance • Hardware redundancy • Implementing fault tolerance on windows

networks • Reliable storage • Hot and Cold spares • Hot spare and hot swapping • Hot, warm and cold sites • Cold spare and cold swapping • Volume set • Disk stripping • Mirroring and parity • Disk level fault tolerance • RAID • Server availability • Server Clustering

Network Attach Storage (NAS) Network Attached Storage is designed to separate storage resources from network and application servers in order to simplify storage management and improve the reliability, performance and efficiency of the network, thus increasing the overall productivity of the organization.Network-attached storage is a hard disk storage system - including RAID configuration, with its own LAN IP address rather than being attached to the department computer that is serving applications to a network's workstation users. It has it's own software for configuring and mapping file locations to the network attached devices. Another advantage with Network Attached Storage is that even in environments where you have different servers with different operating systems the storage, management and the backup of the data can be centralized.

17

o What is a Network Attach Storage o Why NAS? o Configure IP Address to NAS Device o Access NAT through Client PC o Implementing Disk Redundancy

STORAGE AREA NETWORK (SAN) The Storage Network Industry Association (SNIA) defines the SAN as a network whose primary purpose is the transfer of data between computer systems and storage elements. A SAN can also be a storage system consisting of storage elements, storage devices, computer systems, and/or appliances, plus all control software, communicating over a network. It is sometimes referred to as “the network behind the servers.” A SAN can be shared between servers And/or dedicated to one server. It can be local, or can be extended over geographical distances.

Storage Area Network (SAN) is a high performance network that connects storage devices and the back-end of servers. The deployment of a SAN allows the servers on a LAN or a WAN to access any number of storage devices. The flexible networking of a SAN eliminates the need for physical proximity between the server and the storage devices. Storage Area Network is the best option used to ensure the data availability in the enterprise network environment.

o What is a Storage Area Network? o How, and why, can we use a SAN? o Using the SAN components o Storage o SAN connectivity o Servers o Putting the components together o Fibre Channel internals o SAN devices

• IP storage networking o Fiber Channel over IP o IFCP o iSCSI

• Direct Attach Storage

o What is a Direct Attach Storage? o How, and why, can we use a DAS?

18

o Using the DAS components Backing Up Data in Windows and Linux

• Fundamentals of Backup • Introducing the Backup Utility • Determining a Backup Strategy • Combining Backup Types • Performing Different Backup Types • Restoring Data • Restoring with the Backup Utility • Restore Options • Restoring Data • Advanced Backup and Restore • The Ntbackup Command • Scheduling Backup Jobs

Recovering from System Failure

• Recovering from System Failure • A Review of Recovery Options • Recovery Console

~~~~~