DIRECTV P.R.

• Programming Choices: over 134 channels – there’s something for everyone to watch, regardless of their interests –24 hours a day – 7 days a week!

• Local Channel Availability: Puerto Rico local channels (WAPA, Univisión PR, Telemundo, WIPR PBS) are included with base programming. For a monthly fee, customers can get U.S. local channels such as ABC, NBC, CBS, FOX and CW.

• Exclusive Sports Programming: Never miss a game with DIRECTV P.R.’s sports programming. Options include the NFL SUNDAY TICKET™, The Red Zone, and MLB Extra Innings!

Top Advantages with DIRECTV P.R.

Products and Packages

Product Offerings• The programming charge covers 1-room of

programming. Each additional room of programming is an additional monthly charge.

• Depending on the level of programming selected, customers may be charged an additional fee in order to receive Advanced Equipment functionality.

• Standard equipment requires a 24-month contract. If service is cancelled before the end of the contract, an ETF of $250 will be charged.

Programming Choices• Base Programming Package• Premium a la carte Packages• Sports Subscriptions• Pay Per View (PPV)

MPORTANT NOTE REGARDING SPORTS PROGRAMMING: Due to blackout restrictions, Customers who subscribe to base programming, premium packages, sports subscriptions, and PPV events may find that they are not able to view all sporting events scheduled for broadcast. In accordance with blackout rules, customers who subscribe to sports programming may not receive games inside or outside their local market. Blackout restrictions are regulated by that particular team’s owners and the Customer’s zip code, not DIRECTV P.R.

Programming Choices:

Extensive Programming with

DIRECTV P.R.

Call 800-856-1795Monday – Friday Saturday

9 am – 7 pm (EST) 9 am – 6 pm (EST)

For information:

Representatives: visit MyACN for Reps

Customers: visit www.pr.myacn.com

Order Process

Once DIRECTV P.R. has been installed, you will receive your bill directly from DIRECTV P.R.

Please contact

DIRECTV P.R. Customer Service at 866-347-3288 directly with any questions or issues concerning

your bill or service.

Monday – Sunday

8 am – 10 pm ESTNote:  This phone number is only serviceable when calling from Puerto Rico

After Installation

Tips and RemindersOrder by phone at 800-856-1795

For information, please visitRepresentatives: MyACN for Reps

Customers: www.pr.myacn.com (Click on Satellite TV)

Installation is not scheduled when you order. DIRECTV P.R. will contact you within

3-5 days to schedule your installation.

A complete list of FAQs is available on MyACN for Representatives. Please check these for all Q & As – they are updated regularly

DIRECTV US vs. DIRECTV P.R.DIRECTV US DIRECTV P.R.

How to OrderPhone and Web 800-653-1730 or www.myacn.com

Phone Only 800-856-1795

Term Agreement 18 and 24 months 24 months

Package OptionsPREMIER, PLUS HD DVR, PLUS DVR, CHOICE XTRA, CHOICE, FAMILY

Digital Ultra, Digital Mega, Digital Lite

HD Service Availability YES YES

Local Channel Availability Included Included

DTV Protection Plan Separate Charge Included with DVR purchase

Monthly Invoice No Charge Available for monthly fee

ETF Prorated based on timing of cancellation $250

Email Confirmation YES NO

Installation Scheduling At time of orderDTV P.R. will contact customer within 3-5 days to schedule

First receiver FREE (approved credit) YES YES

DVR Service $9.99/month $9.99/month