DISABILITY EMPLOYMENT AUSTRALIA’S CONFERENCE …dea.conferenceworks.com.au/wp-content/uploads/sites/20/2017/08/...DISABILITY EMPLOYMENT AUSTRALIA’S CONFERENCE 2017 Hilton Brisbane,

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B R I S B A N EDISABIL ITY EMPLOYMENT AUSTRALIA’SCONFERENCE

6 - 7 SEPTEMBERHILTON BRISBANE

D ISABIL ITY EMPLOYMENT AUSTRALIA’SCONFERENCE

B R I S B A N E

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DISABILITY EMPLOYMENT AUSTRALIA’S CONFERENCE 2017 Hilton Brisbane, 6 - 7 September 2017

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General information

Registration desk open timesThe registration desk is located on level five of Hilton Brisbane.

Tuesday 5 September (in Vintaged Bar, level 6) 5:30pm – 7:30pmWednesday 6 September 8:00am – 5:00pmThursday 7 September 8:00am – 4:00pm

If you require assistance please contact Meaghan Warner from Conference Works on 0430 289 553.

Meaghan will be onsite throughout the conference.

Conference venueHilton Brisbane

190 Elizabeth Street, Brisbane, Queensland, 4000, Australia

T. (07) 3234 2000

The Welcome Reception will be held onsite at Hilton Brisbane at the Vintaged Bar, on level 6, on Tuesday 5 September from 5.30pm - 7.30pm.

Mobile phones As a courtesy to all delegates, mobile phones and other electronic devices must be turned to silent during all conference sessions.

Twitter• Delegates are encouraged to join the Twitter conversation, using the

conference hashtag #DEAC2017• Find Disability Employment Australia on Twitter at

@disabilityemplt

Name badgesAll conference participants are requested to wear their conference name badge throughout the conference to facilitate admission to sessions and networking functions.

Gala Dinner venue6 September 2017 7.00pm – 11.00pm

The annual Gala Dinner, to be held at the Hilton Brisbane Ballroom on 6 September 2017, is a much anticipated event throughout the Disability Employment Services sector. Guests will enjoy fine food at a formal three-course sit-down dinner, drinks and music to dance the night away to.

The evening will also feature the Hall of Fame Award Ceremony, acknowledging excellence, innovation and long-term commitment to the evolution of disability employment in Australia.

The theme for this year is Seize the Day! This is your chance to shine on the dance floor. We encourage delegates to come dressed in your glamorous and brilliant best!

Tickets

If you have purchased tickets to the conference Gala Dinner, these tickets are in your name badge pocket. All delegates must bring their ticket with them in order to gain access to the Gala Dinner.

About Disability Employment Australia

Disability Employment Australia is the peak industry body for Australia's Disability Employment Services (DES). We are recognised internationally as the pre-eminent organisation representing, supporting and resourcing the disability employment sector throughout Australia.

As a membership organisation, we exist to represent the interests of Disability Employment Services at a national level to government and a range of other stakeholders, such as consumer and employer groups. Disability Employment Australia supports the Australian Government to deliver high

quality employment support to people with disability in Australia.We have a unique responsibility to foster innovation and flexibility of service within the Disability Employment Services program. We support our

members to achieve best practice service provision in their role to find employment outcomes for people with disability. We advise, advocate, train, inform and undertake events to strengthen and promote the sector.

We believe in the right of every member of society to be included fully in the community and to have control over their own life choices. Participation in the open labour market is a crucial factor in realising this goal.

We strive to inspire, challenge and celebrate the Disability Employment Services sector.

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Chairperson’s Address

On behalf of the Board, I welcome you to Disability Employment Australia’s Conference, the 2017 premiere event for disability employment in Australia.

We are particularly pleased to welcome you to Brisbane this year and an opportunity for all (especially those in less blessed climates) to thaw out and take a breath in what is a very busy period for us all.

Our conference program will highlight the opportunities and the challenges the new DES Framework will bring to our sector. For the first time in the extended planning process for the new DES we will have all the details in front of us which will enable realistic sharing of knowledge, strategy and approach. We will have guest speakers from both Australia and overseas and there will be many opportunities to explore different approaches to our common goal.

The new DES will bring some different thinking and approaches to our sector, not least of which the application process to gain a ‘guernsey’ to operate in the new world. Many of you who are attending the conference will be well into the process and we trust we can add value to your pitch for the future.

We have a lot of work to do to ensure that people with disability continue to be supported in whatever way they need to be, in order to gain and maintain employment, and to advance in their careers.

A successful conference is a result of the combined efforts of many people. I would like to thank Rick Kane and his team for the great work in organising this conference. Conferences of this magnitude do not just ‘happen’!

I also thank the Directors of the Board for their full support of the DEA team in this and all their endeavours throughout the year. We will all be present at the conference so please introduce yourselves to us.

Last but not least I thank our sponsors, exhibitors and speakers – your contributions are valued and appreciated by all of us present here today.

David Coles Chairperson Disability Employment Australia

Chief Executive Officer’s Address

At Disability Employment Australia’s (DEA) Leaders’ Forum in April 2015 the then Disability Minister, Senator The Hon. Mitch Fifield, publically discussed the DES Review. It was the most significant review of the DES programme in its 25 year history; a review that would look to redesign DES to align with NDIS principles. The Hon. Jane Prentice, the Assistant Minister for Social Services and Disability Services, and DSS, maintained the Review, including a comprehensive consultation process. Then, as part of the 2017/18 Federal Budget the new DES was announced.

This year’s DEA Conference, Australia’s pre-eminent disability employment conference, looks at what the results of the DES Review mean in real terms for DES providers. The conference addresses Stage 2 of the DES Grant application process, the transition, and the new DES. In fact our conference looks beyond the new DES to an emerging disability employment field that incorporates the new DES, the intersection with the NDIS, and the refocused expectations that DES providers will go deeper into local communities and develop new and innovative employer engagement models. Phew! That is a lot to consider.

Competition and contestability is the new framework. Providers will adapt, bringing with them their best practices and changing to meet the new structure. The DES program and the sector have been competitive since way back when. The program was originally called ‘Competitive Employment Place and Train/Individual Supported Jobs’ (CEPT/ISJ). In fact if you consider the origin name story (CEPT/ISJ) against the two main goalposts for the new DES (improved participant choice and control, and the market model) you can draw a line from the late 80s to 2020 quite easily.

We have designed this conference to acknowledge that intersection – something old/something new – to ensure we are the future of disability employment specialist support. We trust our conference gives you discussions and presentations enough to build your capacity to strategise, plan, and deliver. We trust our conference gives you the space and people to network with about such substantial and imposing considerations. We trust you also find time at our conference to chill, laugh, enjoy the company of your peers, and remember that you work in a terrific sector doing admirable work for your community and Australia.

I want to acknowledge and thank the DEA Board for its guidance and support to both me and DEA. David Coles became the Chair late last year and together we have maintained a very good relationship with the Government and DSS. I want to thank Helen Roland and Sharlie Wise who are the engine room of DEA and the drivers behind our wonderful conference (with thanks to Mark and Meaghan and Conference Works). I want to also thank David Best, DEA Senior Policy Officer, for his terrific contribution.

Rick Kane Chief Executive Officer Disability Employment Australia

Welcome


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Welcome9.00am in Ballroom A & BDay One Conference MC: Brett de Hoedt

Brett de Hoedt has once again finagled his way onto our stage. If the claims on his website are accurate he’ll deliver his “signature blend of comedy and penetrating analysis alongside awe-inspiring displays of humility and humanity.” You be the judge. When not inspiring awe, the former tabloid hack and radio presenter helps people and companies

communicate better in person, online and in the media via his agency Hootville Communications. Motto: Communications for good; not evil.

Twitter: @hootville

Web: www.hootville.com

Welcome to Country9.05am in Ballroom A & BShannon Ruska Nunukul Yuggera Aboriginal Dance Troupe

Shannon Ruska is a descendant of the Yuggera and Turbul people of the Brisbane, Logan Ipswich Regions, Nunukul and Nugi people of Stradbroke and Moreton Islands, and Koombamerri people of the Gold Coast area. Shannon has been performing since the age of eight years old.

Shannon is one of the founders and directors of the Nunukul Yuggera Aboriginal Dance Troupe which was established in 1995. The internationally-acclaimed Aboriginal dance troupe started 21 years ago and has travelled the world extensively, performing alongside some of the world’s greatest performers and cultural ambassadors showcasing traditional Aboriginal culture through song, dance and other various forms of cultural expression. It is through hard work, determination and perseverance that they have established themselves as a powerful cultural force. Their performances mesmerise the audience through their honest, heartfelt and spiritually lifting expression – as if the Dreamtime unfolds before your eyes.

Shannon has shown great ability of his choreography expertise in the cultural performance field through traditional and contemporary arts performance. Shannon has performed all over Australia and the world showcasing his cultural performance through song, dance, art and storytelling.

Web: www.nunukul-yuggera.com/

Why react to change when you can lead it?9.15am - 9.45am in Ballroom A & BYou’ve no doubt heard it said that ‘People Hate Change’; you’ve probably said it yourself more than once. But it’s not quite true: people love making change, we just don’t like being changed, especially when no-one can tell us how or, more importantly, why.

It’s not change that’s the issue but our role within it; are we drivers or just passengers? How do we make the transition from change surfers to change makers, and how can we move from coping to driving without leaving good people behind? Learn simple, battle-tested tools to help your people appreciate the difference between innovation and change and how to harness their passion and intellect to actually Make A Difference.

Jason ClarkeMindworker, Minds at Work

In 1977, Jason Clarke achieved the lowest Year 12 score in the history of his school.

Today he’s one of the most sought-after creative minds in the country, but he thinks of himself a Plumber of the Mind, the guy you go to when your head gets clogged. As the founder of Minds at Work, he’s been helping people ‘think again’ since the end of the last

century, working with clients across Australia and overseas in virtually every industry and government sector on issues ranging from creativity and troubleshooting, to culture change and leadership.

He doesn’t know what he’ll be doing in 2030 but he’s open to suggestions.

Twitter: @minds_at_work

Web: www.mindsatwork.com.au

Minister’s video address9.45am - 10.00am in Ballroom A & BDue to Parliament sitting, the Hon. Jane Prentice MP will address delegates via video message.

The Hon. Jane Prentice MPAssistant Minister for Social Services and Disability Services

Jane Prentice has been the Federal Member for the electorate of Ryan since 2010. She was appointed Assistant Minister for Disability Services in February 2016 and reappointed as Assistant Minister for Social Services and Disability Services in July 2016.

As Assistant Minister for Social Services and Disability Services, Jane is committed to

ensuring the implementation and sustainability of the NDIS as well as removing barriers for people with disability and improving the rates of disability employment. Jane is Co-Chairman of the National Disability and Carers Advisory Council.

Twitter: @JanePrentice_MP Web: www.janeprentice.com.au

Wednesday 6 September - Day One

http://hootville.com

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The Financials: The new DES is a viable proposition, isn’t it?10.00am - 10.30am in Ballroom A & BThree years ago Tim Flowers presented at a DEA Leaders’ Forum and opened up our thinking about the NDIS. Looking back we can appreciate how prescient his advice was. Now Tim is back to breakdown and comprehend the new DES financials – what does your business model look like today and what might it look like tomorrow? Tim will explore the strategic changes (financial structures; HR; service delivery) required to operate in the new DES, as well as the NDIS, disability and social services.

The new DES is both an extension of the current program as well as being a change towards a way of operating and delivering service markedly different from the current and previous iterations of DES. Tim will provide perspective, insights and ideas that you may utilise in your own strategic planning. He may also explode a myth or two along the way.

Tim FlowersAudit, Assurance, Optimisation and Business Agility Specialist

Tim has extensive expertise in governance, strategy, finance and operational improvement in high change environments. Some of these high-change industries include disability (NDIS transition and innovation), employment (reform agility), aged care (consumer directed deregulation), community health (social insurance principle planning)

and training (higher education delivery and funding reform).

He has many years of experience working in various capacities with commercial and not-for-profit organisations.

His involvement includes internal and external audit and numerous consulting engagements. Tim plays a leading role in some extensive consulting assignments to the disability, employment, aged care and community health industries.

He has previously acted as a director for a public offer superannuation fund with $500 million under management.

Plenary Sessions

DEA Conference Mobile App

Access the conference agenda, social media and more on your mobile device. This mobile app runs on your smart phone or tablet, and provides a great

selection of ways to connect and communicate with fellow attendees, speakers and sponsors. All of your conference information

is available in one easy location. Install today!

Get the Event AppScan the QR code:

Or visit:http://bit.ly/2wHusVl

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start networking now!

Don’t forget to download the conference app!


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Panel session What does success look like to employers employing people with disability? 11.00am - 12.20pm in Ballroom A & BContinual and reinforced employer engagement strategies are one of the fundamentals to successful job placement and sustainable employment – a critical element of the DES program. While there are many factors that influence the availability of jobs such as labour market conditions and the willingness of employers to hire new staff, people with disability face additional challenges in finding and keeping a job. Surveys have shown that many employers do not really understand the value a person with disability can bring to their organisation, and there are misconceptions about costs and WorkCover related to employing people with disability. Workforce participation rates for people with disability are shockingly low.

Heading toward 2018 we must endeavour to both maintain our best practice and engage new understandings of employer engagement. DEA are delighted to bring together an impressive panel of employers so successful strategies for employing people with disability can be discussed. The panel will explore the relationship between people with disability and employers, taking into account attitudes and expectations including those of their existing workforce.

The panel will explore and investigate: • Howdowebetterunderstandemployerneeds?• Howdoemployerschangetheirrecruitmentpracticestoincrease

a range of applicants, including people with disability? • Didthepanelhavetoeducateandchallengetheirownworkforce

attitudes towards people with disability? • Whathavebeenthebenefitstotheirorganisationfromemploying

people with disability? • Whatdifferentsupportsshouldbeconsideredfortheneedsof

large, medium and small employers when it comes to employing people with disability?

• HowcanwebuildemployerawarenessofJobAccess,workplacemodifications, wage subsidy and the Employment Assistance Fund? How do these resources make a difference?

• Whatelsecanbedonetoimproveemploymentofpeoplewithdisability?

Jo Marshall (Facilitator)Executive Diversity Mentor – Programmed;Chief Culturiser – Culturise

Jo Marshall has over 20 years’ experience in leadership across a variety of sectors. A commitment to diversity has been core to her success as a line manager of teams of up to 200 people. Jo brings to our sector a strong and credible message that Diversity is NOT Charity and that diversity and inclusion is not only good for teams, but drives more

successful commercial outcomes as well. She has proven practical tips for employers and providers on how to make disability employment really work in organisations and will share those insights as she participates with our expert panel to discuss this.

Web: www.culturise.com.au

Donna Purcell Senior Manager Accessibility and Capability Advice, Commonwealth Bank

As a person with lived experience of disability, Donna is passionate about creating opportunities for people with disability to be part of an all-inclusive society with equity of access to education and employment. She works at the Commonwealth Bank, has been an ambassador for the NSW Government “Don’t Dis My Ability” campaign for three

years, and is a certified Access Consultant. Donna was seconded from the Commonwealth Bank to the Australian Human Rights Commission for one year to contribute to the National Willing To Work Inquiry in 2015/2016. Donna returned to the Bank after the Inquiry to take up a new role as Senior Manager Accessibility and Capability Advice. She is responsible for leading the accessibility and inclusion strategy for the Commonwealth Bank including developing the Accessibility and Inclusion Plan and developing an accessibility framework to improve access for customers and employees with disability.

Tara WallerHR Business Partner, Brisbane City Council

Tara is a HR Business Partner at Brisbane City Council (BCC). Tara joined BCC in 2004 and has had a varied career there ranging from systems implementation projects, strategic human resources and, of course, diversity and inclusion; heading up the team who delivered the award winning disAbility Action at Work Program (DAAW). This program has been incredibly successful with 69% ongoing

employment outcomes for participants and an average income of $62k per annum. Its success has been recognised by winning the Employer of the Year Award at the International Day of People with Disability Awards. Tara is a passionate advocate for diversity and inclusion at BCC. As well as working with the DAAW program, she is a vocal member of Council’s LGBTIQ+ network and used her passion to develop learning and development and inclusive talent management strategy, cadetship programs and career guidance services.

Web: www.brisbane.qld.gov.au

Joshua Magnus Manager, Petite Waffles

Joshua Magnus is the manager for a Belgian waffle manufacturing company producing Liege waffles. He is 49 years old and works in the family business with his two sons. He started out life as a producer in the film industry specialising in Japanese advertising. He then saw the potential of the growing coffee market and started Brisbane’s first

coffee carts in 1999 and soon set up several espresso bars at the University of Queensland, which are still run by his beautiful partner Gabby. While travelling in Japan he discovered waffles and then travelled to Belgium to learn from a pastry chef. Upon returning to Australia in 2008 he set up the waffle business, Petite Waffles.

Web: www.petitewaffles.com.au


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Richard BarnettNational Client Solutions Director, Hays Specialist Recruitment

Richard is National Client Solutions Director for Hays, Australia’s leading recruitment organisation. He also sits on Hays’ National Diversity Council, as one of two subject matter experts in the area of recruitment and employment of candidates with disability.

He has over 20 years of experience in senior roles for some of Australia’s largest recruitment companies, overseeing the placement of tens of thousands of people into new roles. Richard has been on the board of the Australian Network on Disability (AND) since 2008, and has been actively involved in marketing AND’s services to many new organisations, lobbying Government on disability-related recruitment issues, and in helping develop AND’s innovative ‘Disability Confident Recruiter’ program. Richard received the prestigious ITCRA ‘Social Responsibility’ award in 2016 for recognition of his work with AND. Web: www.hays.com.au

Address from the Board12.20pm - 12.30pm in Ballroom A & B

David ColesChairperson, Disability Employment Australia

David is currently State Manager - Victoria for EPIC Assist and has been a senior manager in Disability Employment for over ten years. He has previously held management positions in the sector with Barkuma, Job Prospects and Employment Plus. David has been a Director of Disability Employment Australia for three years. He has also

represented the DES sector in South Australia as Chair of Disability Employment SA (DESA); a position he held for four years.

David came to employment services from a long management career in the wine industry where he explored service, sales and supply chain logistics. Outside of the disability employment sector, David had served for four years in a technical and governance capacity on the Triathlon Australia Board.

Twitter: @davidc_coles

Plenary Sessions

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DES Performance Framework and the Future The session will explore issues surrounding the DES Performance Framework for the next iteration of DES.

The next Performance Framework is currently being reviewed and developed by the Department and changes from the present structure are unknown. However known changes to the Service Delivery Model will have implications for how providers need to consider positioning their businesses to successfully manage performance.

It will be assumed that participants are familiar with the factors of the current framework. Viv GuggerPerformance Consultant

Viv has worked in various forms of employment services over the last 40 years including government, not-for-profit and for-profit sectors. He is experienced in various roles and functions – key coalface work includes CES, compensable rehabilitation and work preparation. This work took Viv across regional Victoria, metropolitan Sydney and regional NSW.

In managing employment services, Viv has initiated two – now national – providers of employment services: APM (2006-2014) and MatchWorks (1990-2000). Features of these experiences were the utilisation of technology to remotely manage service delivery including the introduction of paperless offices into employment services in the mid-1990s.

Viv has represented the industry on the Board of ACE National and has contributed to various industry developments including the design of the assessment matrix of the Supported Wage System. An element of Viv’s industry contribution has been the modelling and design of employment services, including managing the often conflicting requirements of profit and loss, Performance Framework and compliance.

Viv currently assists with managing performance in DES.

What leaders doLeaders come in so many shapes and colours it’s hard to define exactly what we mean by ‘leadership’, and many people even struggle to distinguish it from senior management.

But there’s one basic truth about anyone who has ever assumed the mantle: none have ever brought about significant, meaningful change on their own. No matter how brilliant or formidable they may be as individuals, all depend heavily on the talent around them.

Only when they know how to achieve the right mix of unbounded creativity and technical smarts, or how to harness the right amount of healthy scepticism and practical ingenuity, can any so-called leader have the opportunity to turn vision into action, to make the ideal, real.

It’s one of five core challenges that every leader faces – five critical tests of character – that will determine who can, and should, lead.

Jason ClarkeMindworker, Minds at Work

In 1977, Jason Clarke achieved the lowest Year 12 score in the history of his school.

Today he’s one of the most sought-after creative minds in the country, but he thinks of himself a Plumber of the Mind, the guy you go to when your head gets clogged. As founder of Minds at Work, he’s been helping people ‘think again’ since the end of the last century,

working with clients across Australia and overseas in virtually every industry and government sector on issues ranging from creativity and troubleshooting, to culture change and leadership.

He doesn’t know what he’ll be doing in 2030 but he’s open to suggestions.

Twitter: @minds_at_work

Web: www.mindsatwork.com.au

Breakout Sessions

1:30pm - 2:15pm in Ballroom A & B

1:30pm - 2:15pm in Ballroom C

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The financial viability of Individual Placement and Support (IPS) programs within Disability Employment ServicesIt is well known that the Individual Placement and Support (IPS) model is the most effective model for assisting individuals with severe and persistent mental illness to obtain employment. What is not known is whether this model is financially viable within the Disability Employment Services (DES) program. This presentation outlines the results of a research study that was conducted to assess the effectiveness and financial viability of this model within three ORS Employment Solution sites in NSW.

Dr Vanessa ParlettaChief Operating Officer, The ORS Group

Dr Vanessa Parletta has 15 years’ experience working in employment services and workplace rehabilitation and is the Chief Operations Officer for ORS Employment Solutions. Vanessa has a Doctorate in Business Administration, a Masters in Social Science (Criminology), a Masters in Business Administration (HR) and a Bachelor of

Honours in Psychology. Vanessa’s doctoral thesis involved the implementation and evaluation of an enhanced Individual Placement and Support program (IPS) within Disability Employment Services (DES). Vanessa has since co-authored two journal articles with Dr Geoffrey Waghorn on the outcomes of this research.

Anthea SmithGeneral Manager Psychological Services, The ORS Group

Anthea Smith is the General Manager of Psychological Services at the ORS Group. Anthea has 17 years’ experience as a psychologist and holds a Master’s degree in Counselling Psychology. Anthea has worked in the Employment Services area for the past 11 years and prior to this has worked in private practice and community mental health. Anthea

has extensive experience in implementing Individual Placement and Support (IPS) programs within DES and working in Enhanced Intersectoral Link (EIL) partnerships with Government Mental Health Services.

Changes to the New Enterprise Incentive Scheme (NEIS) for people with disabilityHow can the New Enterprise Incentive Scheme help people with disability into self-employment? This presentation will provide a detailed explanation of the New Enterprise Incentive Scheme (NEIS), including some major changes that were brought in at the start of 2017 to make the program more accessible to people with disability. The presentation will cover the length and breadth of the NEIS program, including the use of examples to highlight its strength in helping people from all backgrounds into self-employment. Attendees will be able to input into the development of a service delivery model that meets the specific needs of people with disability.

Arie MosesChairperson, National NEIS Association (NNA)

Arie has over 20 years’ of business start-up experience, having worked closely with small business owners from all walks of life, helping them start and grow their businesses.

Arie is well aware of the needs, demands and stresses that starting a business places on individuals having started and run two businesses of his own over a 15 year period.

Arie has been the Chairperson of the National NEIS Association for the past six years and works closely with both Government and Ministers in ensuring that the NEIS program evolves and meets the needs of Australian business start-ups, no matter who wants to start a business.

Breakout Sessions

1:30pm - 2:15pm in Redlands

1:30pm - 2:15pm in Lockyer & Moreton


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DES: What’s not changing, DES survey and new DES EssentialsThere has been much written and discussed about what is changing in the Disability Employment Services (DES) program commencing in July 2018. This session will discuss parts of the DES program that will stay the same or remain mostly unchanged. This will be discussed in reference to the current guidelines with the aim of assisting providers to prepare for the commencement of the new DES. The aim is create a better understanding of exactly what is changing and what will not be changing as we move into 2018.

The second part of the presentation will give an overview of the DEA 2017 major survey of the DES sector. This will include a summary of major findings from the previous two surveys. The session will also discuss the development of the new DES Essentials including new modules to be included. David BestSenior Policy Officer, Disability Employment Australia (DEA)

David has worked in a number of Commonwealth departments that deliver or contract human services. He worked as an Employment Case Manager in the Commonwealth Employment Service in the 1990s, a Youth Officer in the Department of Education, Training and Youth Affairs, a Contract Manager in the Department of

Education, Employment and Workplace Relations, and more recently as a Policy and Program Adviser in the Department of Prime Minister and Cabinet Indigenous Affairs Group. David’s experience also includes being a Contract Manager for the previous DEN program. David has a strong interest in the improvement of both economic and social outcomes for long term unemployed, Indigenous Australians, and people with disability.

In his spare time, David is also an avid runner and regularly competes in races. He is also a part time tennis official who has regularly worked at the Australian Open.

David has a Bachelor of Arts in History, Geography and Government, a Graduate Certificate in Case Management and Client Services and a Diploma in Government – Contract Management. Twitter: @disabilityemplt

Web: disabilityemployment.org.au

Evaluating the impact of the NDIS on people with disability and their families and carers: Evidence from the trial areas 2013-2016The NDIS independent evaluation’s Intermediate Report has explored several aspects of the Scheme’s roll out in the trial areas. This talk will begin with a brief update on the evaluation’s development of a major national integrated database on the NDIS. It will then focus on those findings from the Intermediate Report that are related to changes in social, economic and educational participation, including the employment of people with disability, their families and carers, following the introduction of the NDIS.

Professor Kostas MavromarasProfessor of Economics and Director, National Institute of Labour Studies, Flinders University

Kostas has been the Director of the National Institute of Labour Studies (NILS) since 2009. His first Australian employment was at the Melbourne Institute, University of Melbourne, as the Head of the Labour Economics and Social Policy area, from 2005 to 2009. Kostas worked previously in the UK at the Universities of Aberdeen and Newcastle

upon Tyne. He has a DPhil (PhD) in Economics from the University of York in the UK. He specialises in evidence-based economic and social policy studies with specific reference to employment, education, skills, workforces, health, and data, and consults and publishes nationally and internationally in these research areas.

Kostas is the Chief Investigator of the NDIS trial evaluation – a project commissioned by the Department of Social Services which started in May 2013 and is expected to be completed by the end of 2017. The NDIS trial evaluation has been conducting a set of major independent data collections, the analysis of which will help assess the impact of the NDIS on (i) people with disability and their families and carers, (ii) on the disability sector and its workforces, (iii) on selected mainstream providers and services, and (iv) on selected stakeholders and the wider community. The evaluation has already produced an initial and an intermediate report published by the Department of Social Services.

Breakout Sessions

2:15pm - 3:00pm in Ballroom A & B

2:15pm - 3:00pm in Ballroom C

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Best practice working with challenging behaviours: Motivational interviewingEmployment service providers working with the long-term unemployed may commonly encounter job seekers who are ambivalent and resistant to engage with the service and look for work. This practical workshop explores the application of motivational interviewing principles as an effective approach that employment consultants can use to engage, motivate and support job seekers to increase their chances of returning to work. The workshop will also explore and educate on how to implement change talk as an effective mechanism to evoke change and deal with challenging and resistant behaviours.

Dr Kylie HendersonManaging Director and Founder, Back2Work Health Specialists

Dr Kylie Henderson is the Founder and Managing Director of Back2Work Health Specialists Australia and UK. Back2Work provides high-quality health services to employment providers across the globe in order to support job seekers with disability, mental health conditions, drug and alcohol disorders, psychiatric diagnoses, and physical and medical

conditions. Back2Work combine health and employment solutions concurrently to ensure job seekers are fully supported in their individual work and health goals.

Dr Kylie is a clinical psychologist with over 20 years’ experience in the employment services industry. Kylie has worked for large, national and international employment service providers, overseeing health and employment programs, disability employment programs, NPA and JCA/JCAC. She holds a Doctorate in Clinical Psychology, is a Graduate of the Australian Institute of Company Directors, is an executive member of the Australian Psychological Society, the Australian Psychological Society Clinical College, and the Australian Psychological Society Rehabilitation Interest Group. She is also an Associate of the American Psychological Association, a Fellow of the Institute of Employability Professionals, and a Clinical Supervisor for AHPRA. In 2013, Dr Kylie published a large study research paper in a peer-reviewed journal, Addressing mental health and re-employment for unemployed Australians through psychological intervention, in order to demonstrate the effectiveness of an integrated health and work model for increasing employment outcomes.

Using evidence-based practice as a driver for business success in an individualised worldThe shift towards individualisation in service delivery demands that service providers focus on using evidence-based employment practices to meet client demands. Customised employment is one such evidence-based process that supports individualisation. However like other forms of person-centred processes, service providers often adopt the term but not the full process, which can lead to failures and loss of confidence in the customised employment process.

Customised employment is an evidence-based process that is underpinned by the “Discovery” process. The Discovery process in the USA is a federally mandated employment process for disability and rehabilitation service providers. The Centre for Disability Employment Research and Practice, in collaboration with University of Melbourne, have undertaken research into customised employment and the Discovery process, and the recently-released “Discovery Fidelity Scale” to determine its fidelity within the Australian setting. The purpose of developing a Discovery Fidelity Scale of recommended practices is to encourage Discovery implementation in a more consistent manner.

This presentation will discuss the evidence base for customised employment and some of the results from the research into Discovery and the Discovery Fidelity Scale in the Australian context, along with the potential advantages of adopting evidence-based practices with clients.

Peter SmithDirector, Centre for Disability Employment Research and Practice

Mr Peter Smith (MHlthSc, BAppSocSc) is the Director of the Centre for Disability Employment Research and Practice. He recently completed a PhD in the area of disability employment, at the Sydney Medical School, University of Sydney.

Having worked as a disability support worker, counsellor in Disability Employment Services

and Job Services consultant, Peter has an extensive work background with people with disability and others with significant barriers to inclusion in society. In recent years he has worked with the disability peak bodies and community groups throughout Asia, Pacific and North American settings. He has contributed to a number of government inquiries into disability and employment. His primary interest is the practical application of evidence-based practices to solve community and individual problems, with a focus on disability employment. His current work focuses on developing a dynamic model of practice for disability employment, utilising the evidence-based customised employment process.

Breakout Sessions

2:15pm - 3:00pm in Redlands

2:15pm - 3:00pm in Lockyer & Moreton


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Panel Session Facing the customer – Participant choice and control: How disability employment assistance and support can and must change3:30pm - 4:30pm in Ballroom A & BAs we know, choice and control is not new to human service policy and practice. Research has consistently demonstrated that informed user choice improves the effectiveness of services.

Improving participant choice and control is a central component of the new Disability Employment Services program. Participants will have choice over the provider they choose, including crossing ESA boundaries to go to a provider of their choice. There will be more flexibility in the ways services might be delivered, and if a participant is unhappy with the provider or service they receive they can opt to go to another provider. This will change the participant/provider relationship, for the better. Providers will have to attract participants rather than have them referred by Centrelink.

Informed user choice also puts users at the heart of service delivery and recognises that, in general, the service user is best-placed to make decisions about the services that meet their needs and preferences. Competition and user choice are already common across a range of human services including health care, aged care, vocational education, social housing and of course the National Disability Insurance Service.

The ‘Facing the Customer’ panel will discuss how applying best practice (informed) choice and control in Disability Employment Services can work. Our experts will give examples of best practice from a range of related disability services to understand how this can be applied to the Disability Employment Services.

Peter De Natris (Facilitator)Branch Manager and Consultant, National Disability Insurance Agency (NDIA)

Peter’s current role is as a strategic adviser to the National Disability Insurance Agency (NDIA). His focus is on early childhood and early intervention and economic participation for NDIS participants.

In his current role he is focusing on key areas of scheme design and approach, which recognise the shift from the current program-

based systems to an insurance scheme based on markets that need to be developed and supported so that best practice can be enabled and continuous improvement encouraged.

Peter has worked in and around all levels of Government on policy and strategy to improve outcomes for people with disability in employment. Driven by a passion to see the Australian commitment to economic independence of people with disability and the potential of these people realised, he recognises the potential of the NDIS as the game changer.

Prior to his current role, Peter had 12 years with Ageing, Disability and Home Care – in NSW as a Regional Director, and in Southern NSW as the Executive Director.

Web: www.ndis.gov.au

Deb RougetChief Executive Officer, Belonging Matters

Deb Rouget has been the CEO of Belonging Matters since 2003 and was an integral part of its development. Deb has been keen to steer Belonging Matters into a sustainable, education and capacity-building resource, that shifts mindsets to enable people with disability to enjoy a fulfilling life that is well embedded in community, relationships, citizenship and typical opportunities. She has also been

committed to fostering the leadership of people with disability and their families in regard to social inclusion, peer mentoring, self-direction, circles of support and the development of various grass roots solutions. Deb has spent over 30 years supporting families and adults who have a disability in various capacities. She has a Bachelor of Applied Science in Intellectual Disability, presents at various seminars and conferences, and consults nationally and internationally on efforts that search for genuine social inclusion and person-centredness.

Web: www.belongingmatters.org

Dr Sue OlneyResearch Fellow, School of Business, UNSW Canberra

Sue is a Research Fellow in the Public Service Research Group in the School of Business at UNSW Canberra. She has worked in the Melbourne Social Equity Institute and the School of Government at the University of Melbourne; in the Victorian Government Departments of Education & Training, Planning & Community Development, Human Services and Health; and in the not-for-profit

sector. Her research revolves around access and equity in employment, education, training and disability services in Australia, with particular focus on the impact of reform of public services on citizens with complex needs. Sue holds a PhD in Public Policy and her thesis examined employment services for the long-term unemployed in Australia.

Samantha FrenchAdvocacy Manager, People with Disability Australia (PWDA)

Samantha French is the Advocacy Projects Manager for Social Inclusion, Employment and International Relations at People with Disability Australia – a national disability advocacy and rights organisation. Sam has worked in the disability field for over 25 years in both government and NGO sectors, including in her previous positions as Inclusion Coordinator for the City of Sydney Council

and as a Consultant with the Australian Network on Disability. Sam was directly involved in the development of the United Nations Convention on the Rights of Persons with Disabilities (CRPD), and has extensive experience in assisting organisations to develop practical strategies that improve access to their workplaces, services, facilities and programs. Twitter: @PWDAustralia

Web: www.pwd.org.au


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Patrick MoranManaging Director, EDGE Employment Solutions

Patrick Moran is the Managing Director of EDGE Employment Solutions – a West Australian based DES provider. EDGE Employment Solutions has provided Disability Employment Services since 1984 and has been influential in the growth and development of disability employment over the last 33 years. EDGE is committed to the delivery of quality, individualised services for people with disability

as evidenced by direct registration rates of more than 85% and average placement tenure of more than four years. EDGE runs a range of specialist programs including school to work transition, professional placements and an apprenticeships and traineeship program. EDGE hosts three National Disability Coordination Officer roles which cover the state of Western Australia.

Patrick holds an MBA from The University of Western Australia and enjoys the challenge of balancing the commercial realities of running a DES in a state facing a significant economic down turn, whilst remaining steadfast in EDGE’s commitment to deliver a quality individualised service to its stakeholders. Prior to entering the DES Sector 13 years ago, Patrick had a career in event management. When not navigating the challenges of the DES world Patrick enjoys spending time with family and distance running.

Web: www.edge.org.au

DES Grant application process: On your marks, get set…4:30pm - 5:00pm in Ballroom A & BDES Grant application is about to start in earnest! Before the application pack hits inboxes across the country, Alicia Weiderman will take us through some last-minute tips on how to increase your chances on delivering a successful DES bid.

Alicia WeidermanDirector, Ingersoll Consulting

Alicia is the Director of Ingersoll Consulting, a Brisbane-based consulting firm who are focused on supporting service providers and government to connect and deliver quality services to client and communities. Alicia has a strong belief in the power of work to change the lives of people. Working in government related services for over 15 years, her focus has been on creating opportunities for individuals to connect with employers. In government, she been responsible for the

development and implementation of various program and policies, participated in a number of significant procurement exercises, managed national consultation processes and engaged widely with communities, industry groups and employers. Working outside government, she has assisted organisations undertake program delivery reviews, supported successful procurement processes and developed placed-based strategies focused on improving services at the ground level. Alicia has a strong interest in advancing opportunities for Indigenous Australians and women, and one day hopes to run a marathon. Twitter: @IngersollOz | Web: www.ingersoll.com.au

Plenary Sessions

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In partnership with Disability Employment Australia


14

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Post placements... alerts & remindersThe post placement support system allows for easy management of all placements, maximising of outcomes and revenue opportunities (preventing job fall over).

✔ Staff alerts and reminders. ✔ Escalations within the organisations hierarchy.

✔ Dashboards for easy proactive monitoring.

Work smarter... your way!We understand every provider is different and that’s why we built the ability for YOU to customise YOUR workflows to fit with YOUR organisation’s service delivery model.

✔ Keep staff focused on the right priorities.

✔ Complete tasks and compliance requirements correctly.

✔ Dashboard - get total control of your processes.

Monitor what... matters mostWith iignite®, you can easily monitor what matters, to ensure compliant service delivery, better engagement with clients and employers to provide better outcomes.

✔ Automate the little things & focus on the big picture.

✔ Customisable alerts to advise you on overdue tasks.

✔ Better outcomes = more STARS.

Reaching for the... starsImagine the possibilities if you could reduce your administration burdens whilst improving your productivity, compliance and service delivery.

✔ Managing outcomes to achieve more stars.

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We’re on the case... 24x7 securityWe understand that security is your priority, it’s ours too. Our cloud based platform is enterprise grade, we have been doing this for a long time. Get peace of mind with iignite®.

✔ Data is encrypted and backed up with 24x7 monitoring.

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✔ Provide clients with expected availability of 99.99%.

Providing students with even greater flexibility in their study and, with job search and wellbeing support features, will further enhance their ability to find and sustain

employment. This app will also support providers with their reporting requirements.

We are excited to announce that, in 2017, we will be launching an innovative new app that takes a holistic approach to supporting students.

1300 253 343RTO Number 41206 [email protected]

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15


1 Association Insurance Australia 2 Hivetec3 VisiCase4 alffie5 Uber6 Be Software - iignite7 Leading Directions8 HELP Enterprises

9 Nuance Communications Australia10 Kinetic Super11 Australian Red Cross12 Department of Social Services13 JobReady14 KV Interactive15 Parkhouse Bell Recruitment16 National Disability Insurance Agency

Exhibition FloorplanHilton Brisbane

Improve Jobactive & DES compliance and increase productivity with iignite®

Call: 1300 796 227www.iignite.biz

Fully accredited by the Department of Employment

Post placements... alerts & remindersThe post placement support system allows for easy management of all placements, maximising of outcomes and revenue opportunities (preventing job fall over).

✔ Staff alerts and reminders. ✔ Escalations within the organisations hierarchy.

✔ Dashboards for easy proactive monitoring.

Work smarter... your way!We understand every provider is different and that’s why we built the ability for YOU to customise YOUR workflows to fit with YOUR organisation’s service delivery model.

✔ Keep staff focused on the right priorities.

✔ Complete tasks and compliance requirements correctly.

✔ Dashboard - get total control of your processes.

Monitor what... matters mostWith iignite®, you can easily monitor what matters, to ensure compliant service delivery, better engagement with clients and employers to provide better outcomes.

✔ Automate the little things & focus on the big picture.

✔ Customisable alerts to advise you on overdue tasks.

✔ Better outcomes = more STARS.

Reaching for the... starsImagine the possibilities if you could reduce your administration burdens whilst improving your productivity, compliance and service delivery.

✔ Managing outcomes to achieve more stars.

✔ Managing compliance for audit purposes.

✔ And... get the best Star Ratings!

We’re on the case... 24x7 securityWe understand that security is your priority, it’s ours too. Our cloud based platform is enterprise grade, we have been doing this for a long time. Get peace of mind with iignite®.

✔ Data is encrypted and backed up with 24x7 monitoring.

✔ Data is encrypted to highest commercial standards.

✔ Provide clients with expected availability of 99.99%.

QUEENS BALLROOM

REDLANDSLOCKYERMORETON BALLROOM A

BALLROOM B

BALLROOM C

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12 13 14

SAMFORD

Toilets

Registration

Exhibitor Stands

Catering

LEVEL 5

CATERINGC

ATE

RIN

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LIFT LOBBY

LIFT LOBBY

Cart Sponsors

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Major Conference Sponsors

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Providing students with even greater flexibility in their study and, with job search and wellbeing support features, will further enhance their ability to find and sustain

employment. This app will also support providers with their reporting requirements.

We are excited to announce that, in 2017, we will be launching an innovative new app that takes a holistic approach to supporting students.

1300 253 343RTO Number 41206 [email protected]

.com


16

Tuesday 5 September 20175.30pm – 7:30pm Welcome Reception and Registration (Vintaged Bar) Wednesday 6 September 2017 8.00am – 9.00am Registrations open (Exhibition Area)9.00am – 9.05am Welcome to day one

– Day One MC Brett de Hoedt, Mayor of Hootville Communications9.05am – 9.15am Welcome to Country

– Shannon Ruska, Nunukul Yuggera Aboriginal Dance Troupe9.15am – 9.45am Why react to change when you can lead it?

– Jason Clarke, Mindworker, Minds at Work9.45am – 10.00am Ministers’ video address

– The Hon. Jane Prentice MP, Assistant Minister for Social Services and Disability Services10.00am – 10.30am The Financials: The new DES is a viable proposition, isn’t it?

– Tim Flowers, Audit, Assurance, Optimisation and Business Agility Specialist10.30am – 11.00am Morning tea (Exhibition Area)11.00am – 11.05am Sponsor’s address: Association Insurance Australia11.05am – 12.20pm What does success look like to employers employing people with disability? (Panel Session)

– Jo Marshall (Facilitator), Executive Diversity Mentor – Programmed; Chief Culturiser – Culturise– Donna Purcell, Senior Manager Accessibility and Capability Advice, Commonwealth Bank– Joshua Magnus, Manager, Petite Waffl es– Tara Waller, HR Business Partner, Brisbane City Council– Richard Barnett, National Client Solutions Director, Hays Specialist Recruitment

12.20pm – 12.30pm Address from the Board– David Coles, Chairperson, Disability Employment Australia

12.30pm – 1.30pm Lunch (Queens Ballroom)1.30pm – 2.15pm Ballroom A & B

Facilitated by Brett de Hoedt, Mayor of Hootville Communications

Ballroom CFacilitated by David Coles,

Chairperson, Disability Employment Australia

RedlandsFacilitated by Thérèse Campbell,

Board Member, Disability Employment Australia

Lockyer & MoretonFacilitated by Garry Davison,


DES Performance Framework and the Future– Viv Gugger, Performance Consultant

What leaders do

– Jason Clarke, Mindworker, Minds at Work

The fi nancial viability of Individual Placement and Support (IPS) programs within Disability Employment Services

– Dr Vanessa Parletta, Chief Operating Offi cer, The ORS Group– Anthea Smith, General Manager Psychological Services, The ORS Group

Changes to the New Enterprise Incentive Scheme (NEIS) for people with disability– Arie Moses, Chairperson, National NEIS Association (NNA)

2.15pm – 3.00pm DES: What’s not changing, DES survey and new DES Essentials

– David Best, Senior Policy Offi cer, Disability Employment Australia (DEA)

Evaluating the impact of the NDIS

– Professor Kostas Mavromaras, Professor of Economics and Director, National Institute of Labour Studies, Flinders University

Best practice working with challenging behaviours: Motivational interviewing

– Dr Kylie Henderson, Managing Director and Founder, Back2Work Health Specialists

Using evidence-based practice as a driver for business success in an individualised world– Peter Smith, Director, Centre for Disability Employment Research and Practice

3.00pm – 3.30pm Afternoon Tea (Exhibition Area)3.30pm – 3.35pm Sponsor’s address: VisiCase3.35pm – 4.30pm Facing the customer – Participant choice and control: how disability employment assistance and support can and must change (Panel

Session)– Peter De Natris (Facilitator), Branch Manager and Consultant, National Disability Insurance Agency (NDIA)– Deb Rouget, Chief Executive Offi cer, Belonging Matters– Dr Sue Olney, Research Fellow, School of Business, UNSW Canberra– Samantha French, Advocacy Manager, People with Disability Australia (PWDA)– Patrick Moran, Managing Director, EDGE Employment Solutions

4.30pm – 5.00pm DES Grant application process: On your marks, get set…– Alicia Weiderman, Director, Ingersoll Consulting

5.00pm End of Day One7.00pm – 7.30pm Pre-Dinner Drinks (Ballroom Foyer)7.30pm – 11.00pm Gala Dinner (Hilton Brisbane, Ballroom A & B)

– Hall of Fame Presentation

Program

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Thursday 7 September 20178.00am – 9.00am Registrations open (Exhibition Area)9.00am – 9.10am Welcome to day two

– Day Two MC Matt Parkinson, Comedian, Actor, Presenter9.10am – 9.40am Reshaping cultural attitudes to disability: The role of inclusive imagery and messages

– Cátia Malaquias, Founder and Director, Starting With Julius9.40am – 10.00am Address from the Department of Social Services

– Michael Lye, Deputy Secretary, Department of Social Services (DSS)10.00am – 10.45am The role of employment in people with disability being actively involved in shaping the future: Progress in Canada and Australia

– Annette Borrows, President, Canadian Association for Supported Employment (CASE)– Alastair McEwin, Disability Discrimination Commissioner, Australian Human Rights Commission (AHRC)

10.45am – 11.15am Morning Tea (Exhibition Area)11.15am – 12.00pm

Ballroom A & BFacilitated by MC Matt Parkinson

Ballroom CFacilitated by Keryl Neville,

Vice Chairperson, Disability Employment Australia

RedlandsFacilitated by Rick Kane, Chief Executive Offi cer,

Disability Employment Australia

Lockyer & MoretonFacilitated by Donna Faulkner,


Transition: Disability Employment Services Reform– Justin Galke, Director DES Reform Policy, Transition and ICT (Acting), Department of Social Services (DSS)

Hire a youth today – Make a diff erence for tomorrow– Annette Borrows, President, Canadian Association for Supported Employment (CASE)

A tool for EMPLOY ABILITY

– Andrea Evans-McCall, National Disability Coordination Offi cer (NDCO), SkillsPlus

High Growth Jobs, Talented Candidates (HGJTC) NSW project– Toni Wren, Project Manager, Australian Network on Disability (AND)– Rod Dever, National Employer Account Manager, The ORS Group–Erin Carey, National Disability Employer Engagement Manager, MAX Employment

12.00pm – 12.45pm

Future-proofi ng your organisation– Michael Goldsworthy, Managing Director and Principal Consultant, Australian Strategic Services

Will you be left behind by the tech disruption of DES?– Marc Washbourne, Chief Executive Offi cer, JobReady

Nundah Community Enterprise Cooperative: an evidence-based case study on meaningful employment

– Richard Warner, Coordinator, Nundah Community Enterprises Cooperative Ltd (NCEC)– Peter Westoby, Senior Lecturer, School of Social Sciences, The University of Queensland– Gillian McFee, Adviser, Business Council of Co-operatives and Mutuals (BCCM)

Moving clients forward with mental illness– Caitlin McDowell, PhD Candidate, La Trobe University

12.45pm – 1.45pm Lunch (Queens Ballroom)1.45pm – 1.50pm Sponsor’s address: alffi e1.50pm – 2.30pm Harnessing platform innovation in an era of disruptive change

– Sarah Vaughan, Senior Director, Microsoft Australia2.30pm – 3.20pm The future of disability employment – something old, something new (Panel Session)

– Rick Kane (Facilitator), Chief Executive Offi cer, Disability Employment Australia (DEA)– Peter Broadhead, Branch Manager, Disability Employment Services Branch, Department of Social Services (DSS)– Peter de Natris, Branch Manager and Consultant, National Disability Insurance Agency (NDIA)– Suzanne Colbert AM, Chief Executive Offi cer, Australian Network on Disability (AND)– Thérèse Campbell, Group Manager Government and Stakeholder Relations, Work Health Group– Michael Goldsworthy, Managing Director and Principal Consultant, Australian Strategic Services

3.20pm – 3.30pm Closing Address – Rick Kane, Chief Executive Offi cer, Disability Employment Australia (DEA)

3.30pm Afternoon Tea (Exhibition Area)4.00pm Conference concludes

Program


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Welcome9:00am - 9:10am in Ballroom A & BDay Two Conference MC: Matt Parkinson

Matt Parkinson is an accomplished media professional with a career spanning four decades in acting, comedy, television and radio. Currently seen on The Chase Australia as ‘Goliath’, he was previously a stalwart of ‘The Einstein factor’ on ABC-TV. He’s been regularly heard on ABC774 and was a key member of Triple M’s hit breakfast show ‘The

Cage’. Diehard comedy fans will remember him from comedy duo ‘Empty Pockets’ on ‘The Big Gig’. He facilitated the debate at last year’s DEA conference in Melbourne and is proud to be involved again in 2017.

Reshaping cultural attitudes to disability: The role of inclusive imagery and messages 9:10am - 9:40am in Ballroom A & BThe last few decades of legal and policy reform have brought dramatic change for many Australians with disability; better access to health and support services, a move away from institutionalised living and greater focus on accessibility. However, today many children with disability are still being denied access to education in regular schools alongside their non-disabled peers and discrimination and attitudinal barriers to employment mean that alarming numbers of people with disability are shut out of the labour market and denied opportunities for socio-economic advancement.

The elimination of attitudinal barriers that stand in the way of the realisation of fundamental human rights, meaningful participation and inclusion, remains a fundamental concern.

In an age of mass-reach media, the potential for media and advertising to be used as cultural tools should not be overlooked. They can be used to “disrupt” and “reshape” the way that society perceives disability and stimulate cultural transformation for a world in which people with disability are recognised, respected and valued as equal citizens and full participants in every area of life.

Cátia MalaquiasFounder and Director, Starting With Julius

Cátia is a lawyer, a mother of three young children and Founder and Director of Starting With Julius, a not-for-profit organisation committed to promoting the equal representation of people with disability in advertising, media and education.

Cátia is also a Director of the Attitude Foundation and Down Syndrome Australia.

In 2016 Cátia co-founded All Means All – The Australian Alliance for Inclusive Education, the School Inclusion Parent Network (SIPN) and the Global Alliance for Disability in Media (GADIM), an international platform that encourages actions to increase and improve representation of people with disability in the media. Cátia has worked to promote widespread recognition of the right of students with disability to an inclusive education. She has also made a visible contribution to the sustained and significant representation of models with disability in mainstream advertising and has worked with Kmart, Target and other brands.

Cátia has spoken at the United Nations in New York and Geneva, and in 2015 she participated in the United Nations Day of General Discussion in Geneva on the right to inclusive education, which culminated in the General Comment No.4 (Article 24: Right to Inclusive Education) released by the United Nations in October 2016. In 2016 Cátia was an Australian Human Rights Commission Community Individual Tony Fitzgerald Memorial Award Finalist and was a Western Australian of the Year Finalist in 2017.

Twitter: @CatiaMalaquias

Web: www.startingwithjulius.org.au

Address from the Department of Social Services9:40am - 10:00am in Ballroom A & BMichael will provide an update on the Department of Social Services’ progress in driving action through the National Disability Strategy, to increase both the social engagement and the economic security of people with disability. Michael will focus on employment as a key driver to achieving both goals. Key aspects that will be briefly covered include the continued roll out of the National Disability Insurance Scheme (NDIS) and its impact on the lives of Australians with disability, as well as measures announced in the 2017-18 budget that complement the NDIS. These include the changes to the Australian Government’s Disability Employment Services (DES); the establishment of a NDIS Quality and Safeguards Commission; working age payment and compliance changes; and measures to improve housing affordability.

In addition, Michael will also outline the work needed to increase the demand for employers to hire more people with disability.

Michael LyeDeputy Secretary, Department of Social Services (DSS)

Michael Lye is the Deputy Secretary responsible for our Department’s Disability and Carers Stream.

Michael’s responsibilities include disability and carers policy and programs, the National Disability Strategy (NDS), the National Disability Insurance Scheme (NDIS) and Disability Employment Services (DES).

Michael is the Indigenous Champion, overseeing the Department’s efforts to increase employment of Indigenous Australians.

Michael has a Bachelor of Arts degree majoring in psychology and a Master of Social Welfare Administration and Planning, both of which are from the University of Queensland.

Web: www.dss.gov.au

Thursday 7 September - Day Two

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The role of employment in people with disability being actively involved in shaping the future: Progress in Canada and Australia10:00am - 10:45am in Ballroom A & BThe UN Convention of the Rights of Persons with Disabilities (UNCRPD), the Australian National Disability Strategy, the Canadian review of their engagement with the Convention on the Rights of Persons with Disabilities (UNCRPD), and the Australian Human Rights Council (AHRC) national consultations all report a number of key factors blocking a person with disability from achieving equal rights. One of those factors is employment.

Alastair McEwin, the AHRC Disability Discrimination Commissioner, and Annette Borrows, the President of the Canadian Association for Supported Employment (CASE), will offer insights into what is happening in Australia and Canada, exploring how each country provides people with disability support and the foundations to achieve true equal rights and opportunities through the social networks and economic security employment offers.

DES providers and people who work assisting people with disability to find sustainable employment are part of one of the biggest social reforms of the last 100 years. Alastair and Annette will lead a discussion in recognising that the work we do matters, not just to your local community but to developing the awareness and understanding of our society. Canada and Australia might seem like they are geographically a long way from each other, but we have much to learn from each other if we want to achieve the same goal of significantly lifting the workforce participation rate of people with disability.

Annette BorrowsPresident, Canadian Association for Supported Employment (CASE)

Annette Borrows has been serving people with disability towards employment for the past 20 years. Her experience ranges from working with people that have persistent mental health issues, those with mobility issues and more recently has focused on supporting people with developmental disabilities. All of her efforts are focused towards employment

equity for people with disability.

Annette has a degree in Adult Education and an Employment Specialist post graduate certificate. She has also written and facilitates over 250 hours of workshops and courses focused on employment equity strategies for serving people with diversities.

Annette has spearheaded and written content for Canada’s National Supported Employment Best Practices, found at www.employmentforall.ca. Annette currently serves on nine boards and committees nationally, provincially and locally. Annette is the President of CASE (Canadian Association for Supported Employment). Annette works in British Columbia, Canada, as an Employment Strategy Manager for Langley Association for Community Living, Delta Community Living Society and Community Futures of the South Fraser.

Web: www.supportedemployment.ca

Alastair McEwinDisability Discrimination Commissioner, Australian Human Rights Commission (AHRC)

Alastair McEwin is Australia’s Disability Discrimination Commissioner. He commenced in this role in August 2016.

Alastair’s educational background is in arts, law and business administration. Following his undergraduate studies in Adelaide, he spent time in Vancouver, Canada, pursuing postgraduate studies. Prior to moving

to Sydney to commence as a consultant with Accenture, a global management and IT consulting company, he worked as Associate to the Hon. Justice John von Doussa at the Federal Court. Alastair has a strong background in working with non-profit organisations. He was the Executive Director of Community Legal Centres NSW, the peak body for Community Legal Centres in NSW. Other roles include CEO of People with Disability Australia and Manager of the Australian Centre for Disability Law.

Prior to commencing in his current role, he was the Chairperson of the NSW Disability Council, the official advisory board to the NSW Government on disability issues. He was also the President of the Deaf Society of NSW and Chairperson of the Australian Theatre of the Deaf. He has also been the coordinator of the World Federation of the Deaf Expert Group on Human Rights and an adjunct lecturer for the Masters of Community Management degree at the University of Technology Sydney.

Twitter: @ almcewinddc

Web: www.humanrights.gov.au

Plenary Sessions


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Transition: Disability Employment Services ReformThis breakout session will focus on some of the challenges regarding the upcoming transition to the new DES arrangements from 1 July 2018. The Government will ensure that there is a smooth transition from the existing arrangements to the new DES model. Implementation of the new program will seek to minimise disruption to the sector and ensure participants will continue to have access to services during the transition phase.

The session will provide advice on the indicative timelines and some of the activities planned to reduce disruption to affected DES providers and participants.

Justin GalkeDirector DES Reform Policy, Transition and ICT (Acting), Department of Social Services (DSS)

Justin is currently the Director for DES Reform Policy, Transition and ICT. He is developing the policy and how it is operationalised following the Australian Government’s Budget announcement to reform Disability Employment Services. This work also includes setting the arrangements for a smooth transition to DES from 1 July 2018.

With 18 years of experience in the Australian Public Service, Justin has primarily worked in employment-related areas. This includes more than four years in DES performance and policy roles. In 1999, Justin began his APS career as an IT developer responsible for designing and building the IT platforms for Job Network. Later, amongst other employment related roles, he managed Job Services Australia performance.

Web: www.dss.gov.au

Hire a youth today – Make a difference for tomorrowMany young people are being left out of typical “rites of passage”, like getting their driver’s license, dating and summer jobs. They are routinely excluded from educational, economic, social and cultural opportunities, making youth with disabilities amongst the most poor and marginalised people in the world. Many supported employment agencies are recognising that if youth with disabilities have fair paid summer employment before leaving high school, the success rate of sustainable employment after high school is 80% more likely. In this workshop, tools and strategies, successes and challenges of two successful British Columbia youth employment programs will be shared.

Annette BorrowsPresident, Canadian Association for Supported Employment (CASE)

Annette Borrows has been serving people with disability towards employment for the past 20 years. Her experience ranges from working with people that have persistent mental health issues, those with mobility issues and more recently has focused on supporting people with developmental disabilities. All of her efforts are focused towards employment

equity for people with disability.

Annette has a degree in Adult Education and an Employment Specialist post graduate certificate. She has also written and facilitates over 250 hours of workshops and courses focused on employment equity strategies for serving people with diversities.

Annette has spearheaded and written content for Canada’s National Supported Employment Best Practices, found at www.employmentforall.ca. Annette currently serves on nine boards and committees nationally, provincially and locally. Annette is the president of CASE (Canadian Association for Supported Employment). Annette works in British Columbia, Canada, as an Employment Strategy Manager for Langley Association for Community Living, Delta Community Living Society and Community Futures of the South Fraser.

Web: www.supportedemployment.ca

Breakout Sessions

11:15am - 12.00pm in Ballroom A & B

11:15am - 12.00pm in Ballroom C

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A tool for EMPLOY ABILITY Young people benefit from having opportunities to learn about working, to develop the skills they need to succeed in employment and build self-efficacy and self-belief. Where this is done well there are benefits for the individual in increasing their employability, for employers in helping them recruit staff who have the skills that they need, and for communities in reducing unemployment and supporting young people to make good choices about training and employment.

Sale Specialist School, in regional Victoria, provides excellence in special education, delivered in a supportive and caring environment. The School has developed an innovative program that focuses on individualised career and employability learning, linking to authentic community-based work experience.

As employers report that the inability to meet the employability skills/competencies are a reason why employees (disclosed or not) are not successful in maintaining employment, the EMPLOY ABILITY partnership collaborated to produce a video/tool. The partnership consists of Sale Specialist School, National Disability Coordination Officer Program (NDCO), RuralAccess Wellington Shire and DJW Media, a subgroup of the Wellington Disability Transition Network. This tool uses case studies of a number of Sale students who have taken part in the community based work experience program, highlighting the employability skills they developed during the program and on placement. The aim of the partnership and the development of the tool is to increase awareness of the contribution young people with disability can make to the workforce and their communities. The video/tool is to be used in schools, employment agencies and by prospective employers, highlighting the skills that young people with disability can bring to the workforce. This will increase inclusive employment opportunities and foster community connections, which are issues of significance in rural and regional communities across Australia.

Andrea Evans-McCall National Disability Coordination Officer (NDCO), SkillsPlus

Andrea Evans-McCall is the National Disability Coordination Officer (NDCO) for Region 17 Eastern Victoria & South East Melbourne. Andrea was a secondary teacher for 14 years, she designed high quality curriculum programs to ensure that quality learning took place and were inclusive to all learners.

She has completed her Graduate Certificate in Careers Development in 2014 and in current her role as an NDCO she works strategically to assist people with disability to access and participate in ‘Tertiary Education’ and subsequent employment. Andrea is a mother of a child with disability and is passionate about empowering and supporting people with disability to reach their full potential.

High Growth Jobs, Talented Candidates (HGJTC) NSW projectThe High Growth Jobs, Talented Candidates (HGJTC) project links people with disability with employers seeking candidates to fill roles in high growth industries in NSW. HGJTC starts with the employers: building their disability confidence through expert training provided by Australian Network on Disability (AND). A key focus is sustainable employment for the jobseeker and to date retention is 90%. Key outcomes are to build accessible and inclusive employers that can welcome people with disability as employees through their regular processes, as well as to use the DES provider as an ongoing source of recruitment and support. The presentation will focus on outcomes and findings current to September 2017.

Toni Wren Project Manager, Australian Network on Disability (AND)

Toni Wren has more than 25 years’ experience in employment and social policy research, policy development, advocacy, and non-profit management. She has worked as an independent consultant advising government, employers and leading non-profit organisations across a range of issues, including employment for people with disability, Indigenous Australians, and young people. She is recognised as a leading expert in demand-led

approaches to employment. Toni has a Masters in Non-Profit Management from New York and undergraduate degrees in economics and business communication from Australian universities.

Rod Dever National Employer Account Manager, The ORS Group

With more than 16 years’ operating in the employment services field, Rod Dever is an experienced industry professional with an all-round folio of experience. Focusing on employer engagement, candidate and service marketing, and business development, Rod has a demonstrated track record in being able to work with industry professionals to identify their needs and work in partnership with them to attract, train, recruit and support candidates

in employment both directly and with third party employment options in place. Rod holds qualifications in human resources, marketing, employment services, training, and mental health fields.

Erin CareyNational Disability Employer Engagement Manager, MAX Employment

Erin Carey has over ten years’ experience in the employment services sector, specialising in roles dedicated to engaging with employers. Working with multiple providers, including Mission Australia, Cerebral Palsy Alliance, and currently MAX Employment where she has been employed for six years. Erin is passionate about the employment and inclusion of people with disability, and building a network of disability confident employers for MAX Employment’s

participants to gain meaningful and sustainable employment across Australia.

Breakout Sessions

11:15am - 12.00pm in Redlands

11:15am - 12.00pm in Lockyer & Moreton


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Future-proofing your organisationFor boards, chief executive officers and executives, the move to the customer-driven, competitive marketplace is a radical departure from the known disability industry context, in which they and their organisations were perfectly adapted. Planning and executing a strategic transformation of one’s organisation, a re-engineering of the business model and a reinvention of the culture, is a very significant and complex project that many leaders have never undertaken, but need to undertake.Coming to grips with the realities and practicalities of such a project can be daunting, to say the least. Join Michael Goldsworthy, Principal Consultant for Australian Strategic Services, for an engaging, intensely practical and interactive session focused on Future Proofing Your Organisation. This session will enable you to:• Considerthestrategicandorganisationalimpactsand

implications, ideas and opportunities of the new customer-driven, competitive marketplace.

• Understandhowboards,chiefexecutiveofficersandexecutivesare addressing the eight strategic challenges of the new customer-driven, competitive marketplace.

• Reflectontheprojectprocesses,documentsandtoolsrequiredto design, plan and successfully execute your own strategic organisational transformation project.

Michael GoldsworthyManaging Director and Principal Consultant, Australian Strategic Services

A visionary, a strategist, a big-picture thinker, Michael is widely known and acknowledged throughout Australia by directors, CEOs and executives of community businesses (NFPs) for his unique facilitation processes, his comprehensive understanding of the emerging and future trends of disability, mental health, aged care, hospital and health care, and related human service industries/sectors.

Examples of Michael’s specialisation and key achievements are:• Continuallyfocusedonthebigshiftsandexploringtheemerging

opportunities that aren’t yet on directors, chief executive officers and executives’ agendas, but ought to be.

• Facilitation,developmentandprojectmanagementofgovernance, strategy, business development, amalgamation, merger and partnership projects.

• Workedwithover6,000boards,chiefexecutiveofficersandsenior management teams of community businesses, in all states of Australia over the last 26 years.

• Approximatelysixtytosixty-fivepercentofprojectsarewithstand-alone organisations, in particular in rural, regional and remote Australia.

• Originallyqualifyingindisability,hehasacomprehensiveunderstanding of disability and has worked with a significant number of disability, disability employment, mental health and related organisations.

Will you be left behind by the tech disruption of DES?Imagine a world where DES participants had choice and control over their service literally in the palm of their hand. A world where employers, community partners, participants and service providers are always connected and interacting to build the service and obtain the outcome that the participant wants. That world is right here, right now with currently available technology.

The adoption of this technology will profoundly change Disability Employment Services.

In this presentation Marc Washbourne will take you through the intersection of new technologies, the new economy and new modes of employment, giving you a guide to the development of a response to a rapidly changing world.

Marc Washbourne Chief Executive Officer, JobReady

Marc Washbourne is a tech entrepreneur and CEO of JobReady.

A former software developer, Marc combines his technical expertise and background with a strategic approach to modern, cloud-based delivery of business management systems in Vocational Education and Training (VET) and Employment Services.

Marc is highly passionate about Australian VET and Employment Services and works tirelessly to deliver better technology and productivity to the sectors. Marc is committed to bringing simplicity to complex business requirements and bridging the gap between business and technology.

Web: www.jobready.com.au

Breakout Sessions

12.00pm - 12.45pm in Ballroom A & B

12.00pm - 12.45pm in Ballroom C

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Nundah Community Enterprise Cooperative: An evidence-based case study on meaningful employment This presentation will appeal to CEOs and senior managers interested in an innovative approach to using different business models to achieve sustainable employment outcomes for people with disability. The presentation is based on research conducted by The University of Queensland (2016) on a highly successful disability employment enterprise, the Nundah Community Enterprise Cooperative (NCEC). For the last 18 years, the NCEC has provided meaningful work through the Espresso Nundah Train Cafe and the NCEC Parks and Maintenance Crew. The NCEC case study shows, 1. Cooperatives can provide meaningful social and economic participation for people with disability 2. The cooperative business model has huge advantages over mainstream open employment, and 3. There are significant professional inputs at multiple levels in diverse ways, with particular personal supports needed.

Richard Warner Coordinator, Nundah Community Enterprises Cooperative Ltd (NCEC)

Richard Warner is the coordinator of Nundah Community Enterprises Cooperative (NCEC), a social enterprise creating meaningful work opportunities for people with a cognitive disability. Richard has a background in Social Work and Community Development and volunteers on a number of not-for-profit boards. Richard is the current Secretary of the Queensland Social Enterprise Council (QSEC) the peak body democratically representing

social enterprise in Queensland. Twitter: @nundahcoop | Web: www.ncec.com.au

Peter Westoby Senior Lecturer, School of Social Sciences, The University of Queensland

Peter Westoby is a Senior Lecturer in Community Development at The University of Queensland; a Visiting Professor at the Centre for Development Support, University of Free State, South Africa; and a director/consultant with Community Praxis Cooperative. He teaches and researches on community development theory and practice, dialogue studies and forced migration studies. He has worked in youth, community and organisation

development for 28 years, within South Africa, Uganda, Vanuatu, PNG, the Philippines and Australia. Gillian McFeeAdviser, Business Council of Co-operatives and Mutuals (BCCM)

Gillian McFee specialises in Community Service Mutuals and works with the BCCM to grow awareness about the role of co-operatives and mutuals in human services such as the NDIS, disability employment, community care and housing. Gillian McFee brings deep experience to public policy from having held senior, chief executive and advisory roles in human services, including with governments, not-for-profit social enterprises, for profits and mutuals.

Moving clients forward with mental illnessFew studies have explored the perspectives of front-line staff in Disability Employment Services (DES). This grounded theory study is aimed to better understand the views and practices of employment specialists in relation to their work with clients with mental illness. In particular, it investigated what helped and hindered when working with this cohort of clients. Interviews were conducted with 16 employment specialists from one regional and three metropolitan DES in Victoria. The interviews were transcribed and analysed to explore the key themes. The substantive grounded theory of “Moving clients forward” will be presented, with themes including: “taking a firm but fair approach”; “meeting clients where they are at”; “getting clients ready for work”; “managing the interface between clients and employers”; and “working under pressure.” Furthermore, implications for employment services and clients with mental illness will be discussed.

Caitlin McDowellPhD Candidate, La Trobe University

Caitlin McDowell is an occupational therapist and PhD Candidate at La Trobe University. Caitlin also works as a casual academic at La Trobe University and the Psychosocial Research Centre at The University of Melbourne. Her research has primarily focused on employment support for people living with mental illness.

Breakout Sessions

12.00pm - 12.45pm in Redlands

12.00pm - 12.45pm in Lockyer & Moreton


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Harnessing platform innovation in an era of disruptive change1:50pm - 2:30pm in Ballroom A & BThe disability employment sector is on the brink of a major change in how it operates. The core underlying societal impacts this change is responding to and working towards are individualisation, marketisation and digitalisation. The new DES will include more choice and control for participants, a market model that providers will have to adapt to, and the impact of digitalisation both in organisation operations and the job market. This presentation will provide delegates with a sense of the big picture as it relates to technological and digital innovation in an era of disruptive change. How can a person-centred service engage both existing and emerging technology and improve and innovate?

Sarah VaughanSenior Director, Microsoft Australia

Sarah Vaughan is a passionate technology enthusiast. Her role at Microsoft has been to inspire and help customers innovate and build the next BIG thing, cool invention or business venture. Sarah has worked at Microsoft Australia since 2002 and has held a variety of technology, strategy and product incubation roles. Prior to joining Microsoft, Sarah held a number of roles in both the private and public sector. She is a graduate of the Royal Military

College, Duntroon, and spent eight years in the Army in a variety of Communications and Information Systems management roles. In her last four years in the Army, Sarah commanded the communications troop for the parachute battalion (“jumping” in satellite and lite-radio communications assets) and was the Systems Manager for the Tri-Service Joint Intelligence Centre. Outside of work she enjoys life with three gorgeous children, supporting a burgeoning cattle business with her husband, all while trying to become a decent ukulele player!

Twitter: @sarahvaughan | Web: www.microsoft.com/AU

Panel Session The future of disability employment – something old, something new2:30pm - 3:20pm in Ballroom A & BDisability employment (support and assistance; employer engagement; access; workforce participation rates; career development; and Public Service employment) is addressed in the UN Convention on the Rights of Persons with Disabilities, specifically Article 27. The new DES program alone cannot be Australia’s response to Article 27. Disability employment encompasses much more than DES, whether that be the NDIS, ADEs, programs that may appear through the mental health reforms, state-based programs, jobactive and the 250,000 people who aren’t accessing employment assistance even though it is their right to do so. This panel will look to the new DES and even beyond it to 2020 to consider: how can we lift participation rates of people with disability? Should employers have a more central role? Should people with disability take the wheel? How can instruments like workplace modifications and Work Assist be utilised much more than they are to provide access and build awareness? Continuity of best practice (something old) and optimism for the future based on reinvigorated engagements (something new) is the order of the day. This panel will look through the evidence to the policy and into practices that this sector can adopt to bring forward a bright future of disability employment.

Rick Kane (Facilitator)Chief Executive Officer, Disability Employment Australia (DEA)

Rick has worked in the disability employment sector since 1996. He became Disability Employment Australia’s CEO at the start of 2015. He began his career at the Salvation Army, first as an Employment Consultant, and later a Manager of the Disability Employment program. He went on to be the Executive Officer at Workforce and then worked at WISE Employment for ten years as the Policy Advisor.

Rick has seen multiple changes to the structure of disability employment, including the introduction of case based funding, the adoption of different assessment models and the program operate to a performance and compliance framework. Through it all, person-centred assistance, ongoing support and the Disability Service Standards have been integral to best practice and outcomes. Rick’s work focus is policy development in relation to disability employment services in the Australian and international environment. He represents the sector’s best practice to government, disability advocates, employers and academics. Rick has a Bachelor of Education.

Twitter: @disabilityemplt | Web: disabilityemployment.org.au

Suzanne Colbert AM Chief Executive Officer, Australian Network on Disability (AND)

Suzanne is the founding Chief Executive of the Australian Network on Disability (AND). Her goal in starting the organisation was to advance the inclusion of people with disability in all aspects of business by collaborating with Australia’s leading businesses. Under Suzanne’s leadership, AND has initiated many innovative supports for employers including publications, policies, learning and development sessions,

and programs such as the ground-breaking Stepping Into™ paid internship program, which has been enjoyed by more than 800 university students with disability.Suzanne commenced her work in the disability sector over 27 years ago, assisting people with significant disability into well paid and sustainable jobs. She then became founding General Manager of a high performing Disability Employment Service and founding Chair of the national peak body representing employment services for people with disability. Her significant experience combined with her foresight to create systemic change, has led her to participate in many advisory groups to Federal and State Governments, as well as participate as a ‘Field Expert’ for the International Labor Organisation’s Global Business and Disability Network. In 2010, Suzanne was awarded an AM in the Australia Day Honours list. In 2013, she was inducted into Disability Employment Australia’s Hall of Fame, and was included in the AFR/Westpac 2013 100 Women of Influence. Suzanne is also a member and Graduate of the Australian Institute of Company Directors.Twitter: @Suzanne_Colbert | Web: www.and.org.au

Thursday 7 September - Day 2

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Peter BroadheadBranch Manager, Disability Employment Services Branch, Department of Social Services (DSS)

Peter Broadhead is the manager of the Disability Employment Services (DES) Branch in the Department of Social Services. Since April 2016, the branch also has responsibility for building on the work of the Disability Employment Taskforce, to provide advice to government on options for DES beyond the expiry of the current arrangements in June 2018, and any related

initiatives to address increased employment opportunities for people with disability in the open labour market.

Peter first came to DES about two years ago, commencing as the manager of the DES Policy and Performance Branch in late August 2015. His responsibilities for DES were extended in February 2016, with the addition of eligibility and assessment, employer engagement and participant’s services. He has worked in departments of health and social policy in two states and the Commonwealth for about 30 years, at senior executive levels for the last 25.

Web: www.dss.gov.au

Peter de NatrisBranch Manager and Consultant, National Disability Insurance Agency (NDIA)

Peter’s current role is as a strategic adviser to the National Disability Insurance Agency (NDIA). His focus is on early childhood and early intervention and economic participation for NDIS participants.

In his current role he is focusing on key areas of scheme design and approach which recognise the shift from the current program-

based systems to an insurance scheme based on markets that need to be developed and supported so that best practice can be enabled and continuous improvement encouraged.

Peter has worked in and around all levels of Government on policy and strategy to improve outcomes for people with disability in employment. Driven by a passion to see the Australian commitment to economic independence of people with disability and the potential of these people realised, he recognises the potential of the NDIS as the game changer.

Prior to his current role Peter had 12 years with Ageing, Disability and Home Care – in NSW as a Regional Director, and in Southern NSW as the Executive Director.

Thérèse CampbellGroup Manager Government and Stakeholder Relations, Work Health Group

Thérèse has worked in employment services and occupational rehabilitation for 25 years, initially as a Case Manager, then moving into management and a range of executive roles, predominantly in the areas of strategy, business development and stakeholder engagement

Thérèse is an Occupational Therapist, with post graduate qualifications in Management from the University of Western Australia and the Australian Graduate School of Management. She has 16 years’ experience as a board director at the WorkFocus Group, including a six year period as Chairman, and has completed the Company Directors course at the Australian Institute of Company Directors.

Web: workhealthgroup.com.au

Michael GoldsworthyManaging Director and Principal Consultant, Australian Strategic Services

A visionary, a strategist, a big picture thinker, Michael is widely known and acknowledged throughout Australia by directors, CEOs and executives of community businesses (NFPs) for his unique facilitation processes, his comprehensive understanding of the emerging and future trends of disability, mental health, aged care, hospital and health care, and related human service industries/sectors.

Examples of Michael’s specialisation and key achievements are:• Continuallyfocusedonthebigshiftsandexploringtheemerging

opportunities that aren’t yet on directors, chief executive officers and executives’ agendas, but ought to be.

• Facilitation,developmentandprojectmanagementofgovernance, strategy, business development, amalgamation, merger and partnership projects.

• Workedwithover6,000boards,chiefexecutiveofficersandsenior management teams of community businesses, in all states of Australia over the last 26 years.

• Approximatelysixtytosixty-fivepercentofprojectsarewithstand-alone organisations, in particular in rural, regional and remote Australia.

• Originallyqualifyingindisability,hehasacomprehensiveunderstanding of disability and has worked with a significant number of disability, disability employment, mental health and related organisations.

Plenary Sessions


26

alffiePhone: 1300 253 343 Website: www.alffie.com Email: [email protected]

alffie is proud to sponsor DEA’s annual conference for another year. We are passionate about creating engaging and inclusive online training that provides students with real-life skills and that leads towards sustainable employment.

We are excited to announce that, in 2017, we will be launching an innovative new app that takes a holistic approach to supporting students. It will provide students with even greater flexibility in their study and, with job search and wellbeing support features, will further enhance their ability to find and sustain employment. This app will also support providers with their reporting requirements.

With every accredited course, we continue to offer our Increased Support Model which is designed to maximise the learning experience of students with a disability. We also offer our complimentary ‘On-Going Development Program’, which provides students with access to additional short courses tailored to meet their individual skill development, training and support needs.

Association Insurance Australia & Association Insurance New Zealand Phone: 1800 277 624 Website: associationinsuranceaustralia.com.au Email: [email protected]

Association Insurance Australia (AIA) are the Association Insurance People, our business model is to be specialists, not generalists. We are a team of highly experienced insurance professionals who have extensive skills in designing, administering and managing market leading insurance solutions direct to Associations and their members. Acting as your advocate, our friendly team is always on hand to answer your questions.

Our promise• Wewilllistentoyouandbetherewhenyoucontactus• Contributetoameaningfulcommercialconversation• Wewillunderstandyourbusinessandyourindustryanddeliverouragreedobjectives

Our experience• 20+yearsofinternationalandnationalinsuranceexperience• 15+yearsindesigningandimplementingmemberinsuranceprograms• Relationshipmanagement,insurancebroking,underwriting,riskadvisory,customerengagementand

claims management

What does AIA offer you?• Weprotectyourlivelihoodandbrandreputation• Weconstructabespokeinsuranceprogramwhichmeetsyourriskprofile• UtiliseInsuranceAdvisernet’snegotiatingpower• ReductioninthecostofpremiumsforendorsedAssociationmembers• AccesstoregulatedinsurerswithastrongAustralianandInternationalpresence• Exclusiveinsuranceproductsandpremiumoptions• Paybymonthpremiums

Visicase Phone: 0290346600 Website: www.visicase.com Email: [email protected]

VisiCase is proud to sponsor this DEA National Conference which also marks the announcement of its working partnership with DEA that will focus on the digitisation theme and its role in enabling all stakeholders to securely participate and thrive in this era of disruptive change.

VisiCase is an innovative web based Care Management Solution (CMS) which facilitates seamless and efficient service delivery. VisiCase enables individual care planning and budgeting as well as measuring progress towards desired outcomes. Thanks to the friendly user interface and mobile access, service delivery as well as CDC and NDIS compliance is easier than ever before! Its powerful workflow engine easily lets you realign your business processes and optimise your workforce.

GOLD SPONSORS

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Coffee Cart SponsorUberWebsite: www.uber.com

Uber first launched in Australia in 2012 and is now available in 17 cities across the country. More than 3 million Australian riders choose Uber as a safe, reliable and affordable way to get from A to B in their city, while more than 60,000 driver-partners use the app to make money on their own schedule. Uber’s mission is to bring reliable transportation to everywhere, for everyone. We started out in San Francisco to solve a simple problem: how do you get a ride at the touch of a button? Seven years and more than three billion trips later, we’ve started tackling an even greater challenge: reducing congestion and pollution in our cities by getting more people into fewer cars.

Our URL is www.uber.com. We don’t currently have a dedicated phone number or email address, but rather conduct all customer interactions either through http://help.uber.com, our Facebook account (@UberOz) or our Twitter account (@Uber_Support).

Juice Bar SponsorKinetic SuperPhone: 02 8273 1399 Website: www.kineticsuper.com.au/employers Email: [email protected]

We’re passionate about keeping Australia’s super moving so it can gain momentum and grow for the future. That’s why we’ve made it our mission to help members stay connected to their super - because today’s modern workers are on the move in their lives and careers.

Best of all, we’re profit-for-member and don’t have shareholders to pay. That means any profits go back to our members in the form of lower fees and better services.

We’re nimble so we can adapt to your needs and tailor solutions for your business, regardless of its size. Our recruitment industry insights, harvested over the past 25 years, uniquely position us to partner with you to add value to your employee value proposition.

We’re Kinetic Super, the super that moves with you.

CART SPONSORS


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HivetecPhone: 1300 195 225 Website: hivetec.com.au Email: [email protected]

Hivetec Australia has been developing and maintaining enterprise software solutions for the Australian employment services industry since 2008. Hivetec’s Bridge for DES and jobactive delivers an integrated Client Management and Customer Relationship Management system that leverages the most advanced ESS integration on the market, minimising the need for consultants to work across multiple systems and providing management with comprehensive access to and control of their data. In 2017, Hivetec has exclusively and seamlessly integrated the most powerful jobseeker portal in the market, MyWorkSearch, into Bridge Employment. In the second half of 2017, Hivetec will also have launched its new care solution, Bridge Care, which will provide an articulated solution from DES to NDIS to Care and enable more Australians to have choice and control over their personal well-being.

Be Software International Pty Limited – iignite®Phone: 1300 796 227 Website: www.iignite.biz Email: [email protected]

Easily monitor your DES compliance & performance with iignite®

Automated workflows exactly replicating your organisation’s service delivery models allow iignite® to be personalised to any provider’s needs.

An innovative cloud based platform designed specifically for the DES/Jobactive industries.

Staff automatically receive system alerts and reminders so everyone is focused on the right priorities.

Monitor and manage program requirements such as:

PPS | Ongoing Support | File Notes | Claims and Documentary Evidence | Client expenditure and approval limits via Purchase Orders

Visit www.iignite.biz or come see us in the exhibitor’s arena for a demonstration or a free trial.

Leading DirectionsPhone: 0499 811 911 Website: www.leadingdirections.io Email: [email protected]

Leading Directions core business was founded in Australian Disability Employment Services, and in providing the tools that companies need to run their government contracts successfully. We provide cutting edge performance, case noting and CRM software as service (SaaS) platforms.

EXHIBITORS

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HELP EnterprisesPhone: 1800 877 545 Website: www.helpenterprises.com.au Email: [email protected]

WE CARE ABOUT PEOPLE

At the heart of who we are, is our people. These are people with disability who we assist to find meaningful work in the open job market. The most important part in all of this, is that each person at HELP is empowered to live their best life, unrestricted and encouraged to achieve all that they are capable of. This is of course made possible by our dedicated staff, who believe in the HELP mission because everything we do comes back to our purpose.

ENHANCE THE LIFESTYLE AND INDEPENDENCE OF PEOPLE WITH DISABILITY

Australian Red CrossPhone: 1300 367 428 Website: www.redcross.org.au Email: [email protected]

Australian Red Cross - Commercial Operations specialises in Disability Employment Services as well as national delivery of quality first aid training and the supply of first aid products.

Red Cross Training Services is a Registered Training Organisation with ASQA under the National Vocational Education and Training Regulator Act 2011 (RTO #3605). RCTS has over 100 years of first aid training experience in Australia and over 30 years experience in:

• Supply,deliveryandmanagementofAutomatedExternalDefibrillators

• Firstaidkitsandproducts

• Kitmanagementservices.

RCTS is also committed to building safe, healthy and productive communities and workplaces through the provision of mental health training programs.

Nuance Communications Australia Pty LtdPhone: +61 411 438 625 Website: nuance.com Email: [email protected]

Many people face challenges when trying to communicate, especially those living with disability. Nuance is committed to helping everyone gain barrier-free access to widely-used information and communication technologies. Many of the solutions developed by Nuance have important applications in accessibility and assistive technology including speech input for users who cannot operate a standard keyboard and more.

Nuance is a leading provider of solutions and technologies for users with blindness/low vision, dyslexia, dyspraxia, mobility or dexterity impediments, and people with a variety of physical disabilities. Dragon speech recognition turns your voice into text, transcribing up to 160 words a minute. Just speak and the words appear on the computer screen, instantly. So you can do what you need to without touching your keyboard or mouse.

See: dragonpro.com.au/assistive-technology or call 1300 550 716 for more information.

EXHIBITORS

Dragon


30

Department of Social ServicesPhone: 1800 464 800 Website: www.jobaccess.gov.au

The Department of Social Services (DSS) is Australia’s pre-eminent social policy agency. DSS helps support people with disability through a range of programs and services.

JobAccess provides all the information you need on disability employment, including Disability Employment Services. JobAccess is funded by DSS and provides information on:• Financialsupport;• Workplacemodifications;• Helpwithfindingandchangingjobs;• Creatingflexibleworkenvironments;• Linkstocareeradviceandtrainingcourses;• Connectingwithemployers,providersandpeakbodies;and• Arangeofothertoolsandresourcesforpeoplewithdisability,employersandserviceproviders.

JobReadyPhone: 02 9018 5525 Website: www.jobready.com.au Email: [email protected]

At JobReady, we recognise the important job our customers perform in providing skills and jobs in Australia and beyond. It is our role to support them to be the best they can be through better software. We blend the right mix of industry expertise and modern technology. We take the time to understand our customers’ businesses, think deeply about their problems and opportunities and then, devise modern and innovative solutions to help them succeed.

KV InteractivePhone: 1300 737 037 Website: www.kvi.net.au Email: [email protected]

KVI continues a long legacy of quality software with a strong focus on custom solutions for the employment and recruitment industry in Australia. Following a tradition of strong customer support we are pleased to continue working in an industry that our business has operated in for 20 years. Our JDE-MAX software is a robust and powerful program written specifically for the disability employment, jobactive, TTW, CDP and NDIS industry.

We are confident JDE-MAX can offer you a range of financial and productivity benefits and coupled with our experience developing custom applications we can deliver the business solutions you need.

EXHIBITORS

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NOTES


32Level 4, 140 Bourke St, Melbourne, Victoria 3000 | Phone: 03 9012 6000 | Email: [email protected]

facebook.com/disability

employment@Disabilityemplt

#DEAUDisability Employment

AustraliaDisabilityEmployment disabilityemployment.org.au

03 9012 6000

Representing Australia’s Disability Employment Sector

Documents

DISABILITY EMPLOYMENT AUSTRALIA’S CONFERENCE …dea.conferenceworks.com.au/wp-content/uploads/sites/20/2017/08/...DISABILITY EMPLOYMENT AUSTRALIA’S CONFERENCE 2017 Hilton Brisbane,