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IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCILCONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADA
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DISCIPLINECOMMITTEEOFTHEIMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCIL
Panel: GeorgesBoissé,PublicRepresentative,Chairperson DeborahSong,Member JohnLironi,Member Between:ImmigrationConsultantsofCanadaRegulatoryCouncil RossMorrisonfor ImmigrationConsultantsofCanada RegulatoryCouncilAnd JamesWebb,R421287 YogaChahal,CounselforICCRCFileNo.CD.2014.487 theMember AndrewRomanforthePanel oftheDisciplineCommitteeDateofHearing:Thursday,April28,2016DateoftheReasonsfortheDecision:May10,2016
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ReasonsforDecisionIntroduction
ThecomplaintwasheardbyconferencecallofapaneloftheDisciplineCommitteeofthethreememberslistedabove,onApril28,2016.Thepanelreviewedanddiscussedthewrittensubmissionsofthepartiesprovidedtothepanelbeforethehearing.AlsoattendingtheconferencecallwereCarlaGelbloom,whorecordedtheminutesandthepanel’sdecisionandindependentlegalcounsel,AndrewRoman.Mr.Morrisonwasavailableduringthecalltoansweranyquestionsthepanelhad.
DisciplineCommitteeDecisionandReasons ICCRCFileNo.#CD.2014.487
IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCILCONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADA
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NoticeofReferral
ThePanelreceivedacopyoftheNoticeofReferral.Thepartiesacknowledgeandagreethattheallegationsassetoutbelowaresubstantiallycorrect.
1. TheMemberbreachedhisobligationswithrespecttomaintainingqualityservice.
(a) ApplicableArticle(s)oftheCodeofProfessionalEthics:
(i) Article6.1–MaintenanceofQualityService;
(ii) 6.1.1–Meetallapplicabledeadlines;
(iii) 6.1.2–ConductClientaffairsinanefficient,cost-effectivemanner;
(iv) 6.1.3–CommunicatewiththeClientatallstagesofamatterinatimelyandeffectiveway;
(v) 6.1.5–AnswerreasonableClientrequestsinatimelyandeffectivemanner;
(vi) 6.1.9–ComplyinletterandinspiritwiththisCode.
(b) ParticularsoftheAllegation(s):
(i) TheComplainantretainedJamesWebb(the“Member”)tomakeApplicationforPermanentResidenceinCanada.
(ii) TheComplainantsignedaContractofEngagementwiththeMemberinApril,2009andpaidtotheMembertherequiredupfrontfeeof$3,000CDN.onoraboutApril21,2009.
(iii) TheMemberpromisedtoarrangeajobofferfortheComplainant,approvedbyHumanResourcesSkillsDevelopmentCanada(“HRSDC”).TheMemberwouldthenfiletheComplainant’sApplicationforPermanentResidenceinCanadaonthepointsystem.
(iv) InoraboutJanuary,2010theMemberinformedtheComplainantthattheMemberhadsuccessfullyarrangedajobofferfortheComplainant.Theoffer,however,wasforthedesignationelectrician.
(v) TheComplainantinformedtheMemberthathewasnotqualifiedforthisjob.
(vi) Immediatelythereafter,onthesamedaytheMembersenttheComplainantanotherjobofferfromanothercompany.Allthematerialinthisjobofferwasthesameasthematerialinthepreviousjobofferexceptforthecompany’snameandthedesignation.
(vii) UponreceiptofthesecondjoboffertheComplainantsuspectedthatthiswasnotarealjobofferandhadnotbeenHRSDCapproved.TheComplainantrepeatedlyaskedtheMembertoprovideproofthatthesecondjobofferhadbeenapprovedbyHRSDC.TheMemberfailedtodosoandtoprovidetheComplainantwithasatisfactoryanswer.
DisciplineCommitteeDecisionandReasons ICCRCFileNo.#CD.2014.487
IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCILCONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADA
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(viii) ThereaftertheComplainantrepeatedlyaskedtheMemberabouttheprogressofhiscase.However,theMemberavoidedtheComplainant’semailsandfailedtorespondtotheComplainant’srequestsforinformation.
(ix) TheComplainantaskedtheMembertorefundhismoneybuttheMemberfailedorrefusedtodoso.
(x) TheCompliantfiledacomplaintagainsttheMemberwithICCRCinoraboutNovember,2014.
MinutesofSettlement
IntheMinutesofSettlementthepartiesjointlyagreeandsubmitthatthepenaltytobeimposedbythepaneloftheDisciplineCommittee:
(a) Areprimand,thetextofwhichissetoutinSchedule“A”attachedhereto;
(b) TheMemberwillbesuspendedfrompracticeforaperiodoftwomonths,commencingMay1, 2016;
(c) OnemonthofthesuspensionwillbewaivedonconditionthattheMembertakestheICCRC PracticeManagementEducation(“PME”)courseonEthicalPractice,suchcoursetobe completedbyJune1,2016;
(d) NolaterthanJune15,2016theMemberwillfilewiththeICCRCRegistrarasworndeclaration thathehascompletedthePMEcourseassetoutinsubparagraph(c)above;
(e) IftheMemberdoesnotcomplywiththerequirementssetoutinsubparagraphs(c)and(d) above,thenhewillbesuspendedforafurtherperiodofonemonth,suchsuspensiontotake effectuponnon-compliance.
THEDISCIPLINECOMMITTEEORDERSthatthisOrdershallbepublishedontheICCRCWebsite.
Decision
Aftercarefullyreviewingthewrittensubmissionsoftheparties,thepanelunanimouslyapprovedtheJointSubmissiononPenalty.Inaddition,thepanelrecognizesthattheMemberhasarrangedtorefundtotheComplainanttheupfrontfeeof$3,000CDNbytwochequesdatedFebruary27,2016andMarch22,2016.Thepanelfoundthattheproposedpenaltyadequatelyaddressedtheneedforageneraldeterrencetotheentiremembership,aswellasaspecificdeterrencetotheMember.Thepaneldecidedthattheproposedpenaltyisreasonableandinthepublicinterest.
Thepanelcommendedthepartiesforreachinganagreementonboththefactsandtheproposedpenalty.
DisciplineCommitteeDecisionandReasons ICCRCFileNo.#CD.2014.487
IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCILCONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADA
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ThepaneldirectsICCRC’sComplaintsandProfessionalStandardsAdministratortoinserteachofourelectronicsignaturesinthesignaturelinesattheendoftheseReasonsforDecision.
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GeorgesBoissé,PublicRepresentative,Chairperson
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DeborahSong,Member
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JohnLironi,Member